Planning instead of reacting

Philips Proactive Remote Monitoring for maximum system availability

Increase system availability through collaboration
Philips Proactive Remote Monitoring service is a collaborative moni-
toring service with expert international Philips system development
engineers and experienced local customer care center engineers working
together to monitor, predict, notify, and resolve system issues before they
become critical. Our expert engineers use their extensive knowledge to
continually analyze the technical data transmitted by your system. They
detect system anomalies and in many situations will contact you with a
corrective action plan even before you realize you need support.
Enhance workfow and patient satisfaction
In many cases, we are not only capable of detecting problems in advance
but we can also resolve problems promptly via a secure remote link.
We can identify system errors, troubleshoot, diagnose, and perform
immediate remote repairs to maintain your systems without interrupting
your daily routine. If a service engineer is required on site, we can reduce
We believe that working together leads to high quality patient and exceptional clinical care. We achieve
this by supporting you in enhancing every stage of your radiology workfow process. Philips Proactive Remote
Monitoring provides the seamless integrated approach to maintaining your service.
repair times by undertaking advanced diagnostics, thus
determining the work and spare parts required ahead
of the visit. This often allows us to deliver our corrective
action around your existing patient lists, therefore
minimizing disruption to your service and patients.
Increase productivity
Whether we fx potential problems remotely or on site,
we can decrease the downtime of your system. Remotely
monitoring essential system parameters allows us to
predict potential failures and proactively act, thereby
minimizing the impact to your service and possible damage
to your system.
Philips Proactive Remote Monitoring helps you provide
outstanding patient care and reach your economic goals.
Remote Service from Philips has enabled us
to achieve system availability of more than
99 %. Failure of our cooling water supply,
for example, was detected at an early stage
and a potential quench of the MR prevented.
Prof. Dr. H. P. Busch
Director of the Center for Radiology, Neuroradiology, Sonography
and Nuclear Medicine, Krankenhaus der Barmherzigen Brder, Trier,
Germany
Philips Healthcare is part of
Royal Philips
How to reach us
www.philips.com/remoteservices
healthcare@philips.com
Asia
+49 7031 463 2254
Europe, Middle East, Africa
+49 7031 463 2254
Latin America
+55 11 2125 0744
North America
+1 425 487 7000
800 722 9377 (toll-free, US only)
Canada
+1 800 567 1080
2013 Koninklijke Philips N.V.
All rights are reserved.
Philips Healthcare reserves the right to make changes in specifcations and/or to discontinue any product at any time without notice or
obligation and will not be liable for any consequences resulting from the use of this publication.
Printed in the US.
4522 962 94321 * JUL 2013
Please visit www.philips.com/remoteservices