Creative Suite Help / Configuration error 16 | CC, CS

Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS)
application
Asked to uninstall and reinstall your product in a configuration error ("Error 16") when you
try to start a CC or CS application? This error means that permissions to application folders
are set incorrectly.

Follow the instructions for your operating system to set permissions to the Adobe
PCD and SLStorefolders.

Windows 8
To resolve the error in Windows 8, perform all three steps below.
1. Set folder and search options
1. Open a File Explorer window.
2. Click the View tab, and then click Options.
3. Deselect Use Sharing Wizard (Recommended) at the bottom of
the Advanced Settingssection.

4. Select Show hidden files, folders, and drives.

5. Click OK.
2. Modify the SLStore folder
1. In File Explorer, navigate to ProgramData\Adobe\SLStore.
2. Right-click the SLStore folder, and choose Properties.
3. In the Attributes section, deselect the Read-Only option.
4. Click Apply, and then click OK to close the Confirm Attribute
Changes dialog box.
3. Set permissions
Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.
SLStore
ProgramData\Adobe\SLStore
Adobe PCD
Windows 32 bit: Program Files\Common Files\Adobe\Adobe PCD\
Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\
1. In File Explorer, right-click the Adobe PCD or the SLStore folder
and choose Properties.
2. Click the Security tab and set permissions:
Adobe PCD
Administrators: Full Control
System: Full Control
SLStore
Administrators: Full Control
Power Users: Everything but Full Control and Special
System: Full Control
Users: Read and Special

3. Click Advanced, and, if asked, accept the User Account Control
(UAC) elevation prompt.
4. Click the Owner tab, select Administrators, and click Edit.

5. Select Replace Owner on Subcontainers and Objects.
Click Apply, and then click OK.

6. Click the Permissions tab and click Change Permissions.

7. Select Replace all Child Object Permissions with Inheritable
Permissions from this Object. Click OK, and then click Yes.

8. Click OK, and then click OK again in the Windows
Security dialog box. Click OK to close the Advanced Security
Settings dialog box.

Windows Vista/7
To resolve the error in Windows Vista/7, perform all three steps below.
1. Set folder and search options
1. Choose Start > Computer.
2. Choose Organize > Folder and Search Options, and click
the View tab.
3. Deselect Use Sharing Wizard (Recommended) at the bottom of
the Advanced Settingssection.

4. Select Show hidden files, folders, and drives.

5. Click OK.
2. Modify the SLStore folder
1. In Windows Explorer, navigate to ProgramData\Adobe\SLStore.
2. Right-click the SLStore folder, and choose Properties.
3. In the Attributes section, deselect the Read-Only option.
4. Click Apply, and then click OK to close the Confirm Attribute
Changes dialog box.
3. Set permissions
Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.
SLStore
ProgramData\Adobe\SLStore
Adobe PCD
Windows 32 bit: Program Files\Common Files\Adobe\Adobe PCD\
Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\
1. In Windows Explorer, right-click the Adobe PCD or
the SLStore folder and chooseProperties.
2. Click the Security tab and set permissions:
Adobe PCD
Administrators: Full Control
System: Full Control
SLStore
Administrators: Full Control
Power Users: Everything but Full Control and Special
System: Full Control
Users: Read and Special

3. Click Advanced, and, if asked, accept the User Account Control
(UAC) elevation prompt.
4. Click the Owner tab, select Administrators, and click Edit.

5. Select Replace Owner on Subcontainers and Objects.
Click Apply, and then click OK.

6. Click the Permissions tab and click Change Permissions.

7. Select Replace all Child Object Permissions with Inheritable
Permissions from this Object. Click OK, and then click Yes.

8. Click OK, and then click OK again in the Windows
Security dialog box. Click OK to close the Advanced Security
Settings dialog box.