Company Overview

2014
2
Key Facts
1992
Founded in 1992
Russia and the CIS
Headquarters in Moscow and regional offices in7 cities
of Russia: Krasnodar, Nizhny Novgorod, Novosibirsk,
St. Petersburg, Vladivostok, Volgograd, Yekaterinburg
Subsidiaries in 7 counties of the CIS: Armenia, Azerbaijan,
Belarus, Kazakhstan, Kyrgyzstan, Ukraine, Uzbekistan
Thousands
of significant projects for the customers
in key sectors of the economy, including
telecommunications, the public sector, oil&gas,
manufacturing, transport and financial services
2000+ Professionals
Highly skilled workforce in all major IT solution areas
Over 40 billion rubles
Turnover in 2013
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Technoserv Group
Technoserv is the largest Russian system integrator operating in Russia, the CIS
and Europe. The company offers complete turnkey solutions in information
and communication technologies.
Technoserv
Reksoft provides software development, support and testing services.
Reksoft
Technoserv Consulting offers complete turnkey solutions in the field of business
and IT consulting including implementation Enterprise Resource Planning (ERP),
Customer Relations Management (CRM), Business Intelligence(BI) and
Electronic Document Management.
Technoserv Consulting
Technomedicinefits medical organizations with high-tech equipment of foreign
and domestic manufacture.
Technomedicine
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Market Leadership
According to Kommersant Dengi and TAdviser researches, Technoserv
Group is leading at the Russian IT services market
Technoserv is No.1 in implementing of integrated data center
infrastructure projects in Russia by the results of 2013(CNewsAnalytics)
Technoserv is the largest Russian system integrator in the field of IT
infrastructure construction according to CNewsInfrastructure2013rating
(CNewsAnalytics)
Technoserv ranks in TOP 3 of the largest Russian IT companies
(according to IT ratings of major analytic agencies CNewsAnalytics,
RA Expert, Kommersant Dengi and RIA Novosti)
Technoserv holds 2nd place in the rating of the largest Russian service
suppliers in telecommunications (RA Expert, 2013)
Technoserv holds 2nd place in the rating of the largest IT suppliers
in Russia (RA Expert, 2013)
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Design, construction, modernization and technical support of data centers;
Development and implementation of engineering infrastructure;
Construction and development of data networks for telecommunications
operators (Wi-Fi, WiMAX, LTE, 3G);
Implementation and development of corporate telecommunication systems
(IP-telephony, contact centers, video conferencing, etc.);
Creation of complex information security systems and implementation
of specialized products for specific tasks to ensure the protection
of corporate data;
Implementation of physical security and access control systems based
on solutions for biometric identification developed by Technoserv Group
and awarded with prestigious prizes in the field of security;
Construction of navigation and geographic information systems;
Outsourcing and service;
Development and customization of applications;
IT andbusinessconsulting.
Key Solutions and Services
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Key Customers
Public sector
Financial institutes
Telecom Transport
Oil&Gas, Energy
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Largest Projects in 2013.
Public Sector
Federal Forestry Agency
Development and implementation of an automated information
system State Forest Register
State Forest Register is the basis for the Unified Automated Information
System of forestry complex, the connecting link between all other
systems
For the first time in Russia a unified database of primary documents
on the state forestry was created
The system provides collection of information from the 1500 forest areas
across the country
Relevance and quality of information increased due to multiple checks
during the data input and matching stage
The amount of reporting was minimized as part of the reports is
generated by the system automatically based primary data
The project became a winner of the "Top 10 IT Projects for the Public
Sector in 2013" Award in the category "Best Startup in the Service of the
State"
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Largest Projects in 2013.
Finance
VTB24 Bank
Implementation of the test suite for preliminary testing of all changes
that will be made in key operating information systems and hardware
infrastructure of the bank
Early detection of errors in the software is ensured which allows to reduce
overall financial costs of introducing new banking products, as well as reduce
time-to-market
The procedures for creating test environments are automated therefore
amount routine tasks on software testing was reduced
Test environments are managed through web-portal, which supports the
ability to update data and test environments online
Modular structure and flexibility of solution will allow the customer to develop
and operate the test suite
Test suite will provide a transition to the release scheme of development and
testing of planned changes in VTB24 information systems
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Largest Projects in 2013.
Telecom
MTS
Creating a unified service platforms monitoring system
Single monitoring system provides continuous monitoring of the
operation of more than 100 different VAS-platforms across Russia
A full range of design, implementation and commissioning works was
completed in 6 months
System is based on an industrial EMC Smarts solution and offers
a variety of different functions for network, computer equipment
and applications monitoring using a variety of methods to collect
an event and configuration information - ICMP, SNMP, Syslog
Standardized solutions are used for controlling uninterrupted operation
of VAS-platforms built on software and hardware products of more than
50 vendors
The stuff workload was significantly reduced
Quick response to emergency situations is guaranteed
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Largest Projects in 2013.
Telecom
Tele2 Russia
Russia's first implementation of Hitachi Flash Module Drive:
improved performance of the IT infrastructure, computing platform
performance for some operations has increased tenfold
Operating the new platform ensured reducing administrative costs by
eliminating manual operations on the distribution of disk resources and the
transfer of the "hot" data during billing calculation process
By automating these and other processes the risk of errors and failures
related to the "human factor was significantly reduced
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Largest Projects in 2013.
Transport
Aeroflot
Creating a backup data center based on the high availability
solution of Technoserv a modular data center
A comprehensive solution based on pre-fabricated structures with
preinstalled engineering systems
Modular data center consists of engineering and server units combined
in a two-tier structure
Server room accommodates 56 standard 42 unit racks
Data center is designed in accordance with the level of redundancy
of engineering systems not below TIER-3 according to Uptime Institute
classification
Data center does not require personnel permanent attendance,
as engineering systems are automated and integrated into a single
management information system
Turn-key project was completed in 6 months
Aeroflot modular data center was recognized as High-tech Data
Center of the Year by CNewsAwards2013
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Largest Projects in 2013.
Retail
Magnit (supermarket chain)
Data center design and construction
Redundancy level of engineering systems corresponds to TIER III
(Uptime Institute classification)
Russias first installation of advanced energy-saving air-conditioning and
cooling STULZ CyberAir system introducing direct free cooling technology
DFC (Dynamic Free Cooling)
Using direct cooling allows to significantly reduce energy consumption and
operating costs
Storage system is based on scalable disk arrays Hitachi UnifiedStorage
VM
Initially storage capacity and data redundancy is about 10 petabytes,
but in the future it can be scaled due to the modular structure
The server infrastructure is based on IBM Enterprise solutions,
the network infrastructure - on Cisco Nexus switching platform
and Brocade switches
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Project Experience.
Large Projects in Public Sector
Creation of a unified information technology system in the Ministry
of Internal Affairs of the Russian Federation a complex infrastructure
that integrates communications, information and network resources
Expanding unified videoconference system for the Supreme Court:
videoconferencing systems were implemented in the courtrooms of the Supreme
Court and courts of general jurisdiction at the regional level, as well as in regional
detention facilities. Total about 200 sites across the country were upgraded
Supply and installation of automated systems for training personnel
of the Border Control of Federal Security Service. The project covered
regions in all federal districts of Russia and allowed to conduct training for 800
employees at the same time
Creation of a unified system for monitoring and administration
of telecommunications services for all objects of the Moscow Government
and state institutions of the Russian capital ensured cost optimization
for communication services providing to city institutions, high quality of services
is guaranteed, claims handling and payment of penalties for violations of service
level agreements (SLA) by operators are enabled
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Project Experience.
Public Agencies
Federal Migration Service of Russian Federation
Building a network of facilities for issuing passport and visa
documents of new generation, with all the necessary equipment
for the efficient processing of queries of citizens about 1000 facilities
throughout Russia. High quality and efficiency of public services for
registration of biometric passports ensured. By the Presidential Order
Technoserv was appointed the sole executor of the state order to perform
activities of support, maintenance and development of the system.
Modernization of the federal data center of FMS of Russia:
high performance of critical IT services to provide the public services
to citizens, effective data storage density increased by 9 times
Integration of FMS departmental web-portal to the Unified Russian
public services portal www.gosuslugi.ru all the basic services
of Russian Federal Migration Service are now available on the Internet
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Project Experience.
Public Agencies
2007-2008
Mordovia Technopark
Design and construction of the data center the Russias first
to earn TIER IV Certification of Design Documents by Uptime
Institute
Turnkey project included building construction, engineering infrastructure
construction and computing infrastructure implementation
The highest level of reliability the maximum downtime is 15 minutes
per year
Complex system of physical and information security
Consolidated monitoring of equipment - the system has no analogues
in Russia
Terminal access system - remote work with your IT resources
Data center is reliable enough to deploy services of national and regional
significance - "E-government", etc.
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Project Experience.
Transport
Russian Railways
Development and implementation of solutions for the transition to cloud
computing in the Main Computing Center of Russian Railways: the total cost
of ownership of MCC was reduced
Data center consolidation: resources of 17 regional data centers were
consolidated on four sites in Moscow, St. Petersburg and Yekaterinburg
providing a minimum recovery time, centralized automated management and
fault prevention
Design and implementation of a unified automated system of corporate
finance and resource management cash flow real-time control, financial
and resource management of 17 Russian railways in a single standard. At the
time of introduction it was the largest ERP-system in Russia
Design and implementation of a unified automated system of corporate
human resources management: effective personnel management is ensured
for the largest transport enterprise in Russia (about 1,3 million employees)
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Project Experience.
Finance
Sberbank of Russia
Implementation of Oracle Siebel CRM system across the bank
Automated operations for corporate customers of Sberbankof Russia all over
the country
All information about corporate customers is concentrated in a unified
centralized database, optimized to work with the holding companies and multi-
location organizations
Manageability of processes within the client work increased
The project Corporate CRM " in Sberbankof Russia won the International
Congress of IPMA Award 2011 in the category of Project Excellence in Big-
Sized Projects and was recognized as the best by the British magazine Banking
Technology in nomination Best use IT in Wholesale / Transaction Banking
in 2011
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Project Experience.
Finance
The Central Bank of the Russian Federation
Over the years Technoserv has provided services to the Central Bank of
the Russian Federation on the maintenance and support of
engineering systems in 25 regions of Russia
Ensuring uninterrupted operation of engineering systems
and guarantee the continuity of critical business processes of the Central
Bank of the Russian Federation
Organization of the service process as a single window for the
customers convenience and to reduce performance time
Through high quality service and support of engineering systems the
Central Bank of the Russian Federation has received additional
guarantees of high availability of information resources and uninterrupted
operation of the regional offices
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Project Experience.
Oil&Gas
2007-2008
ESPO and ESPO-2 pipeline
Construction of the communication system for ESPO pipeline:
ensured uninterrupted data transfer between objects to control
the pipeline valve in the oil pipeline and monitor the parameters of oil
Antenna mast structures were built in Krasnoyarsk and Kemerovo regions
Fiber-optic lines, radio relay and TETRA trunkingcommunication systems,
etc. were constructed continuous service area with a radius of 30 km
The total length of fiber-optic communication lines built by Technoserv was
more than 2000 km
The project was implemented in several regions of Russia, mostly in difficult
climatic conditions, and in a short time
Advanced construction technologies were applied at the terrain, in the
permafrost and in specially protected areas
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Project Experience.
Oil&Gas
Bashneft
Implementation of integrated solution for monitoring IT infrastructure
and incident management
The project is unique for the Russian and European markets due to
the complexity of technology and scale of works
Improving the efficiency of IT management across the entire holding
Automatic determination of the root cause of failure and assigning responsibility
teams of experts
Reducing the time of troubleshooting in IT infrastructure and the impact of
possible faults on the company's business
Optimization of business processes in IT departments across the entire Bashneft
holding
Ensure uninterrupted operation for over 12000 users
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M.Video
Implementation of corporate system for effective customer
relationship management, including marketing, loyalty program,
service, and analytics
The solution covers all channels of communication with
customers, from call-center to the web-service
CRM system provides more effective communication with clients,
increasing the level of customer satisfaction, including through
the implementation of a loyalty program "M.VideoBONUS
The system supports the discount and bonus programs,
preserving the full order history, segmenting the customer
base, creates special events and provides mailing with
personal service offer
Retailers clients now have an opportunity to check the
status of their account, special offers, etc. around the clock
Project Experience.
Retail
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Project Experience.
Retail
Auchan Russia
Service maintenance of data center engineering infrastructure
The list of services includes repairs, regular diagnostics and fail
prevention of guaranteed power supply, precision air conditioning
and fire protection systems
Load testing of the basic data center physical infrastructure aggregates
runs 2 times a month
SLA compliance with strict requirements on time incident response
Technical support 24x7
Operating costs are reduced
Ensured continuity of business processes
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The Benefits of Working with Technoserv
Over 20 years of unique experience in Russia and the CIS
Thousands of projects, including national scale
Scientific, technical and industrial potential, own R&D centre, licenses
and certificates that allow to complete turn-key projects from audit to
implementation, operation and maintenance
Geographically distributed network of technical centers and technological
resources enabling service work and realizing outsourcing projects of any
complexity in Russia and the CIS
Effective solution of complex problems
Customers budget savings by selecting the most cost-effective solutions
Strict adherence to deadlines in the performance of large-scale
geographically distributed projects
Project management practice formed on the basis of own experience
and the world's best methodologies ensures successful implementation
of large-scale geographically distributed projects under strict deadlines
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Thank you!
13 Yunosti St. Moscow,
111395 Russian Federation
P: +7 (495) 648-08-08, 790-79-79
F: +7 (495) 648-08-07
www.technoserv.com