Consumer Awareness

Questionnaire
Note: Tick mark () in the squares as given against each question which is applicable.
Section 1: Personal Information
1. Name: ___________________________________________________________________
2. Address: __________________________________________________________________
3. Age:
4. Sex: Male Female
5. Occupation: Business Service Others _______________ (please specify)
6. Number of members in the family:
7. Marital Status: Married Unmarried
8. Monthly Income (in `):
Up to `20,000
Between `20,000 and `40,000
Between `40,000 and `60,000
Above `60,000

Section 2: Survey Oriented Questions
1. How many times in a month do you make a purchase?
Less than 3 times 3 to 6 times
6 to 9 times 9 times and above

2. From where do you make a purchase?
Local Grocer Departmental Store
Others ______________ (please specify)

3. Do you check the product MRP before buying? Yes No

4. Do you check the manufacturing date and expiry date/best before while Yes No
purchasing?

5. While purchasing a product, which of the following do you often find missing?
Product MRP Nutritional Labels
Expiry Date Manufacturing Date

6. Do you check if a product is certified with Agmark, ISI or ISO 9000? Yes No

7. Do you compare prices of commodities from alternative outlets? Yes No

8. Are you aware that the product, you want to buy (like kerosene oil or Yes No
sugar) is available at fair price shops regulated by the government?

9. Do you obtain a cash memo against the purchase so that the genuineness Yes No
of the product is ensured?

10. Are you aware that if you purchase inferior of defective goods, you have Yes No
the right to lodge the complaint to the seller?

11. Are you aware of the Consumer Courts for redressal of your grievances Yes No
and to protect your rights?

12. If your answer to the above question is Yes, then have you ever lodged Yes No
any complaint in consumer court or any other statutory body?

13. From where do you get information about consumer awareness?
Newspaper Television
Radio Others______________ (please specify)

14. Any suggestion that you would like to give to bring about consumer
awareness among other people:
_______________________________________________________
_______________________________________________________
_______________________________________________________