Customised integration to Access Card machinery to avoid

misuse of allocated telephone facilities

The module easily gets integrated with most of the access card solutions
When employee swipes the access card on entry or exit, it collects this
information from
This information is forwarded to the PBX to enable or restrict the dialling
privilege of that employee based on its status.
No need to lock your phone while going out of office
Controls the misuse taking place after office hours

Access Card Integration
Access Card
Server
Admin Link Access Card Events
Access Card
E P A B X
Extension Users
Telesoft Access Card
Integration Computer
Employee shows the access card at main door
Access card application informs about employee is in / out
Telesoft application collects the information
Application bar/unbar the extension based on the employee in/out status
Automated Authorization code are
generated in bulk without repeating a single one

Ideal for large organizations where Authorization codes are assigned to
individuals for STD/ISD calling, to avoid misuse
It facilitates department head to issue new set of authorisation code to his
team of leaked authorisation codes
These codes are forwarded to PBX. Once its registered with PBX confirmation
mail is sent to concern individual
Generation of Auth-Code can be scheduled at regular intervals
Informs user and administrator of the Auth-Code via email if coupled with
Informer

Auth-Code Generator
Maintenance Link
AcquView
E P A B X
PBX Admin AuthCode Handler
Supervisor
Informer
SMDR connectivity
COM/IP
Mail Server
Auth-Code Generator
SMRD Real time events
CTI / TAPI link
Popup info on User screen
Query to database on CLI
EPABX
Call Info Pop-Up
Popup Server
Data Base
On call ringing

Information is retrieved from customer DB.
Popup happens in real time.
Shows caller related information.
Data can also be stored back.
Popup functionality can be exported.
It can also be used for dialing out.
Features of Pop Info



Employee can access office PBX telephone lines from their residence or
out side locations to make any long distance call. This is called as DISA/
DOSA Facility.

DISA/ DOSA Billing
This module merges calls made using
DISA/ DOSA facility with call records to give exact usage and
call cost
Employee
calls on
office line -
Incoming Call
is Logged
Access
another free
telephone
line to make
outgoing
call
Outgoing call
is logged
without trace
of user
Establishes
link
between two
calls based
on Auth
Code
When employee dial to office, there is an incoming call which is
logged on one of the telephone line, and then they access one of
free telephone line to make outgoing call.
When the outgoing call is disconnected it is registered on the
telephone line.
Now when outgoing call takes place there is no trace of caller.
At this juncture module establishes link between these two call
events and based on the Authorization Code, it processes the call
accordingly.
DISA/ DOSA Billing
When such calls are made, PBX sends different set of call
events as the call progresses
There is a report showing these calls with incoming CLID next
to dialled phone number.
All DISA calls are mapped to respective employees. The
employee wise report shows these calls along with the calls
dialled while they were in the office.


DISA/ DOSA Billing
Offers consolidated statement of telephone usage
showing calls made while in office or from outside
of office
Reflects business communication against personal
communication
Gives idea of official communication taken place
after office hours
Benefits of Deployment
Establishes connectivity between call billing application and Human
Resource Management Database of organisation
Integrates with HR database of an organization to pick up every move of
Personnel
Ideal for mid size and large organization. Ensures quick update of
organization hierarchy in the billing software.
Saves manual effort /errors of configuration at software end
Can be coupled with modules like AcueView, Informer, PMailer
PScheduler, Budgeter etc. for bringing complete automation
HRM Bridge
HR Integration
AcquView
Employee Information
Data Base
EPABX
Administrator
HR Integration
Its the Notification Mechanism
It monitors Call Data Analysis operation on background
24/7 active in informing the healthy status of AcquView
Forward alerts and warnings to respective user / administrator. The list
of alerts and warnings are as follows:
PBX system has stopped sending CDR data to AcquView
Call made whose cost goes beyond predefine limit say 100 $
Call made whose duration goes beyond predefine limit say 1 hour
Call made using authorization code which does not exist in the Billing software
AcquView application is restarted
Mr. XYZ has exceeded his allocated budget etc.
Option to define your own Text and Subject of an email for the alerts
and warnings

Informer (AcquView Add-On)
Informer
AcquView
E P A B X
Informer
Supervisor
Mail Server
Employee
SMDR connectivity COM/IP


This module enables to merge mobile phone records
with existing database.

Add-on module
Helps adding mobile phone records to existing database
Can have consolidated view of telephone expenses of office
phone and mobile phone of employees

Merge Phone Bill
Soft copy of the mobile bill received from Mobile Phone Company is copied
under the specified folder
It is picked up by this module interpreted and filtered appropriately
Updated to depository call records as different call type
These call records will be processed by AcquView for Analysis & Report
Generation

How it works?
Soft Copy of
Phone Bill
Saved in
Merge Bill
Folder
Picked up by
Module;
Interpreted
as per set
criteria
Updated to
Depository
call records
as different
call type
Processed
by AcquView
for Analysis
& Reports
Provides complete view of communication usage of a person
Analyses Mobile Phone usage against Landline. This helps in
managing recourses as well as choosing service provider
Provides view of personal and official call usage


Benefits of Deployment
E P A B X
TAPI Link
Console
Operator
Operator Console
Console - (BOARD/DSS)
Enhances operator efficiency
Acts as mini console for Operator & Reception Attendant
Shows Extension status, calls in queue, calls missed
etc.
Can set up conference with a click of a button
See more, do more...
Features of Soft Console
Trunk Status
Trunk wise status display
Extension Status
Extension wise status
display
Double click on the number from
the list to make a call
Phone Book
Internal extension list can be
viewed on a single click
Phone Book
Soft Console
One touch feature keys:
Click to activate
Missed Call List
Displays miss calls list
Dial Pad
Keypad display to dial a number
in order to make a call
Function Keys
Function key display to perform
certain special function
Displays list of ongoing calls
Current Call
Pending Call Back
Displays list of numbers that are
pending callbacks
Cost budget can be assigned to an individual
extension / authorization code or a department.
Different cost budgets for Local/STD/ISD/Mobile can be set
Validity period of these budgets can be assigned as
Daily/Weekly/Monthly/Quarterly etc.
An administrator can offer intermediate credit for those who have
exhausted their budget before the validity period
Informs user and administrator on the budget activity via email once
coupled with PScheduler and PMailer
Threshold alarms can be set to avoid disconnection
PBudgeter (AcquView Add-On)
Maintenance
Port
E P A B X
PBudgeter
Supervisor
AcquView
SMDR connectivity COM/IP

Informer
Mail Server
PBudgeter
PBX Administrator
This is additional daughter module to many base
modules: AcquView, PScheduler, PMailer, Budgeter,
PCoreView

PBX Administrator
Call Accounting Configuration
PBX Administrator
HR Database
File Based employee
database
EPABX
This module communicates with PBX and carries out desired
changes in the configuration of PBX.
PBX Administrator will forward necessary instructions to PBX. Some
of them are as follows:
o Name, Extension number, authorization code and Dialing privileges for new
employee
o When a new authorization code is reissued to the employee
o Cancellation of outgoing call privileges when the total communication cost
exceeds allocated budget
o Instructions to release the outgoing call facility on the extension when the add-
on budget is offered
o Blocking/ Releasing outgoing call dialing facility on selected extensions
according to office hours





PBX Administrator
Keeps the call traffic monitoring system in sync with the PBX
database
Produces accurate results as configuration of monitoring system
remains always in sync with PBX configuration
Saves efforts of a person to update the PBX configuration for every
change in company hierarchy
Maintains the confidentiality of authorization codes since the
codes keep changing at fixed intervals
Controls the misuse since outward dialing facility is not readily
available on telephone instruments

Benefits of Deployment
PScheduler & PMailer
AcquView
E P A B X
PScheduler & PMailer
Supervisor
SMDR connectivity COM/IP

Mail Server
Employee
Additional plug-in that enables automated scheduled execution and
delivery of alarms and reports through emails.
Triggers report generation activity at predefined time hence no
need to remind or depend on anyone
Forwards alerts to respective users / administrator and conveys
missing configuration entries to administrator
Sends Department wise telephone expense statement to the
department heads once a week or at regular interval.


PScheduler & PMailer
Every morning sends statement of long duration and long distance
calls made the previous day to the respective users
People receive instant warning message in the form of email on
disconnecting call meeting specified criteria
Has alarms to ensure tight control over misuse
Facilitates scheduled backup of system and data
Configure once and use it for long run without any manual
intervention

PScheduler & PMailer
No dependency, No reminders, No requests for producing and
distributing any expense statement as everything happens
automatically
Sends updates on resource utilization to the administrator at
regular intervals without taking any extra efforts
Provides customized report layouts hence multiple reports are
possible to construct on a fly and forward them to desired
destinations (email Ids)

PScheduler & PMailer
Ensures that the scheduled reports reach the right individuals
Setting Schedules
Once Setup Runs by Itself
Once the schedules are set, no need to visit the computer
Flexible Query Form
Flexible query option lists all the possible CDR fields and
facilitates deciding the report formats
Report Distribution
A detailed report goes to each individual,
and a summary goes to respective group head
Date Aliases
Multiple date aliases allows easy date and day
selection without really remembering them
Backup- Data & Imp Files
Schedule can be set for taking regular backup
Report Output Multiple Formats
Report can be Plain text, Excel or HTML
Schedules @ Off Peak Hours
Reports can be scheduled during off peak hours
Manual Report Generation
Reports can be generated and printed
manually as and when required
Report Wizard- Design
Create your own customized report
using the highlighted fields
EPABX
TAPI Link
TAPI Link
Soft Phone Soft Phone
Soft Phone
A phone without the hardware
All functions supported
No need to remember feature codes
CLID, Phone book, missed call list etc.
See all current calls
Programmable one touch buttons
And a lot more ..
Features of Soft Phone
Soft Phone Screen
Phone book display,
double click to dial
Soft Phone Screen
Your current calls
Soft Phone Screen
One touch Call buttons :
Click to Dial
Soft Phone Screen
Function key display to perform
certain special function
Soft Phone Screen
Keypad display to dial a number
in order to make a call
Soft Phone Screen
Displays miss calls list
ACQUVIEW
Standalone Telephone Call Analysis Software
High end solution in Call Data Analysis
Offers Effortless Analysis in an online mode
Call accounting for increasing productivity and reducing
operating cost
Monitors all extensions and P & T lines terminating on PBX
Displays monthly total cost of communication in real-time
Call records are just one click away
Call by call cost is shown on screen

AcquView
(Standalone Telephone Call Analysis Software)
AcquView
Processed
Data
AcquView
AcquView Report
Warnings &
Health Status
C
D
R

L
I
N
K
Feed to 3
rd

Party Software
3
rd
Party Software
EPABX
Click on Hyperlinks for More Information.
Total communication cost spent so far Day,
Week, or a Month Initialization
Cost of Communication
Cost Breakup
Shows breakup of total cost on basis
of call types.
Just click and you get detailed list of calls
Attracts attention for
Certain Destination
Attracts attention for
Expensive Call
Attention please!!!
Shows time elapsed since last call was captured.
Ensures immediate attention towards loss of
information
Emergency
Provides an idea on utilization of resources by individuals
User wise Live View
Provides an idea on utilization of available telephone lines
Trunk wise Live View
Provides department wise details of telephone line usage
Department wise Live View
Ensures full utilization of committed expenses on the PRI
lines
PRI Communication Vs Utilisation
Listing of all unusual events as configured in the system
Warnings Log
Summary of all the activities can be obtained at any
point of time
Highlights expensive and long duration calls
Extension wise, Department wise and Trunk wise
summary update in real time



Advantages
Available in Lite, Classic and Elite versions
Compatible with all types of EPABX/KTS systems
Easy to install and maintain (no need to pre-
configure extensions / trunks)
Can be integrated with third party software


Highlights
SMB/Corporate
In this globalization era where world is
closing in, the need for communication
across the globe is enhancing.
Telephonic communication and Internet is
playing vital role and has become back bone
of every industry and every business by
connecting world.
This leads to the requirement of maintaining
this communication resources and its cost.
Keeping an eye over its utility and misuse.

Every type of industry i.e.
Service
Hospitality
Education
Banking & Finance
Government
Their utility might be different but ultimately it revolve around telephonic communication.
This you can obtain through TELESOFT products and solutions.

CDR Analysis
Soft Phone
Operator Console
Call info PopUp
Traffic Console

Small to Large Business

IVR
PVoiceMail
PAudium
Conference Bridge

Click on Hyperlinks for More Information.
CDR Analysis
Based on CDR analysis
TELESOFT offers you:
AcquView
Add-On Modules
PCoreView

Call Detail Records (CDR) is call details
of the telephonic communication
received from EPABX.
Such as,
- Dialed number,
- Number that placed the call,
- Start date & time of call,
- End date and time of call,
- Connection time .. etc.
This information collectively known as
CDR and serves as the basic
information source for analysis and
reporting.
Click on Hyperlinks for More Information.
AcquView
Processed
Data
AcquView
AcquView Report
PScheduler & PMailer
Warnings &
Health Status
Informer
Customer E-Mail
Server
Instructions
to EPABX
C
D
R

L
I
N
K
A
D
M
I
N

L
I
N
K
Feed to 3
rd

Party Software
3
rd
Party Software
EPABX
PBudgeter
HRM Bridge
Add-ons
AuthCode Generator
DISA/DOSA
Merge Billing
Access Card Integration
PBX Admin
Click on Hyperlinks for More Information.