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Table of Contents
1.0 INTRODUCTION ......................................................................................................... 4
2.0 REASON FOR CHOSEN THE INFORMTION SYSTEMS ....................................... 5
2.1 Management information system .................................................................................. 5
2.1.1 Use of management information system ................................................................. 7
2.1.2 Function of Management information system ........................................................ 9
2.2.Transaction processing system .................................................................................... 11
2.2.1 USE OF TRANSACTION PROCESSING SYSTEM ......................................... 12
Table 1.2 use of transaction processing system ............................................................. 12
2.2.2 Functions of transaction processing system .......................................................... 15
2.3 The type of business and industrial area management information system and
transaction process system support ................................................................................... 17
2.3.1 Business and industrial area management information system support ............... 17
2.4 Change and innovation MIS AND TPS can accomplish ............................................ 25
2.4.1Change and innovation MIS................................................................................... 25
2.4.2 Change and innovation in TPS .............................................................................. 28
2.5 Implementation terms of MIS and transaction TPS in information technology. ........ 30
2.5.1 Implementation terms of management information system in IT ......................... 30
2.5.2 Implementation terms of transaction process system in IT .................................. 33
3.0 Analysis of power car rental ........................................................................................ 36
3.1.1 Power car rental current system ............................................................................ 37
3.1.2 Implementation of MIS to power car rental .......................................................... 38
3.1.3 Implementation of TPS to power car rental .......................................................... 41

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3.2 Project Development Methodology ............................................................................. 42
4.0 EVALUATION OF THE CHOSEN INFORMATION SYSTEMS ........................... 45
4.1.0 Evaluation of two chosen systems ........................................................................ 45
4.2.0 MAGAGERIAL DECISION MAKING USING MANAGEMENT
INFORMATION SYSTEMS ......................................................................................... 46
4.3.0 Decision Support System integration with management information systems .... 48
4.4 MANAGERIAL DECISION MAKING USING TRANSACTION PRCESSING
SYSTEM ........................................................................................................................... 51
ESSENTIALS IN USING TPS FOR MANAGERIAL DECISION MAKING ........ 52
4.5.0 ORGANIZATIONAL STRUCTURE BASED ON MANAGEMENT
INFORMATION SYSTEMS (MIS) ................................................................................. 53
4.5 ORGANIZATIONAL STRUCTURE BASED ON TRANSACTION
PROCESSING SYSTEMS (TPS) .................................................................................. 54
TRANSACTION PROCESSING SYSTEMS STRUCTURE IN ORGANIZATION
..................................................................................................................................... 55
4.6 ORGANIZATION CULTURE MANAGEMENT INFORMATION SYSTEMS ..... 56
4.6 IT INFRASTRUCTURE ............................................................................................. 57
4.7 EXTERNAL BUSINESS RELATIONS ..................................................................... 58
5.0 Project purpose ............................................................................................................ 58
5.1 Project goals ................................................................................................................ 59
5.3.0 IT Strategic plan ....................................................................................................... 60
REFERENCES ............................................................................................................... 63



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Acknowledgement
My sincerely appreciation goes to my amiable lecturer, Dr Mia for her relentless effort
and guidance during the process of this course work. The classes as well as lectures not
forgotten the support that she gave to us which immensely has contributed in the
development of this assignment.
Also, last but not least, not forgetting Legenda Education Group for providing us with all
the facilities we needed in order to make this assignment a success. With the books and
internet service that they have provided us with, it has made it very easy for me to do me
assignment on the management information system.
Furthermore, special thanks to my friends out there who have understood and managed to
give me their precious time to complete my assignment as well as the support they
offered during the times where I was almost giving up on the assignment. Their words of
support have put me through a lot of the assignments hard parts.
Once again, i will wish to show our great gratitude to our lecturer, all the lessons and
encouraging words as well as examples and stories she has given during the lectures
which has helped me to understand more about what we were doing. Her supports and
words were greatly appreciated and helpful.
Last but not least, I would also like to thank my families for the support they provided to
me through my entire lives and in particular, I must acknowledge my parents and best
friend whose love, encouragement and assistance both morally and financially helped me
throughout this assignment.




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1.0 INTRODUCTION
Information system has become the moving force of every organization in this era, which
help organizations to drastically improve its performance and achieve it stipulated
objective or goals of the organization. Information system achieved this process by using
or implementing the business process which is the logical related set of activity that
define specific business task and performance. however, Different authors defined
information system in different prospective, according to (Watts, 2010) define
information system as alignment of people, procedure, hardware and software
infrastructures use in planning, controlling, coordinating, disseminating and decision
making in an organization in order to attain a setting goal. In the same platform (John,
2012) define information system as the process of gathering of technical and human
resources that provide storage, communication, computing and distribution of
information to a particular organization. In other words, information system is an
automated manual business process that is using in running or operating organizations
more effective and efficiently. With due consideration and overview of information
system its stand as the most predominant tool or factor that can be used in fostering of
any organization in order to get up to the contemporary business or competitive
environment. This will help to earn the benefit which might be tangible or intangible
benefit. Information system as a vast knowledge area has different branches which are
management information system, knowledge management system, decision support
system, transaction process system and executive supporting system.
With due regard with the assignment recommendation two type of information system
will be used to conduct a research which will depict the explicit use of information
system and the areas the information system can support or innovate in organizations. An
existing system which uses traditional system is required to be chooses in order to apply
and see the impact the chosen information system can make in the organization in terms

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of the managerial decision making, organization structure of the business establishment,
organization culture, in infrastructure and external business relationship. Moreover, IT
strategic management plan will be design and to implemented to the chosen enterprise
system. The chosen information system that will be use are
Management information system (MIS)
Transaction processing system (TPS)
2.0 REASON FOR CHOSEN THE INFORMTION SYSTEMS
Management information system and transaction processing system work in affiliation in
order to attain organization goals. Transaction processing system helps to generate data
or output which is used in Management information system for control, monitor and help
in decision making in the organization. In this regard transaction processing system
becomes the major source of data for management information system in order to run
organizational routines or long term plan. Some of the aspect that transaction processing
system provide data for to management information system are daily transaction which
management information system make use of to pursue structure, semi-structure and
unstructured issues.
2.1 Management information system
Management information system can be define as the process of comprehensive studies
of information system in business and management (Watts, 2010). MIS is also define as
the processing of integrating human and mechanical support and provision of better
decision making in an organization in order to support it operation, management, decision
making in the organization. According to Deninnes al et, (2012) management information
system can be define as an integrated users-machine system which provide information in
order to support, operation, management analysis, and decision making in the
organization. The system utilized computer hardware and software infrastructures,

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manual procurement, decision making and database, model analysis, planning and
control.
Furthermore, MIS is structured in specific categories in order to sever information at
different organizational level which comprises of the operation level, middle or
managerial level and the executive level of an organization. This system help the
operation level to perform their routine functions in the organization and help middle
management with ability to monitor, control, plan and decision making for administrative
purposes. Also it provides the executive level with brief summary of the performance of
the company or organization and help them to make long term forecast in the
organization. However, some of the obligations that are been carryout when using this
system by all levels are all recorder. Management information system as the combination
of hardware which connect with the core processes, capture and store all requirement
relevant data, software process data convert to useful information, people at all different
level view and make modification in the data, record data and present it in sensible and
understand matter and data using as a raw fact for processing and making analysis. The
diagram below depicts clearly the process need to accomplish management information
system.

Figure 1.1 Management information system

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2.1.1 Use of management information system
Management information system is developed to meet up with contemporary issues in
business environment and too foster service or effectiveness of business in order to meet
up with ultimate goals of organizations or businesses according to (Mack, 2013).
Management information system as the combination of both human and automated effort
which consequence to lot of benefit to the business environment of nowadays which
consequent to effective and efficient service in all business area. Some of the major areas
where management information system create tremendous benefit or can be use are as
follows;
Table 1.0 Use of management information system
Uses Description
Strategies for an organization Nowadays each business is operating in a
competitive market. MIS support business
to evolve appropriate strategies for the
business to assented in a competitive
environment
Improve communication and help in
development of team work
1 MIS helps to manage information and
facilitate communication between different
team.
2. one aspect of MIS which is electronic
funds transfer allow payment or
transactions without physical interaction or
monitory collection.
support business process Treats input as request from customer and
proved expected output which supports the
current operation.

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MIS enhance the quality of decision
making
1 MIS assist the top management of an
organization with a better way to provide
solution to problem/opportunity or help
them in decision making by providing
relevant information
2 MIS support for decision making falls in
two categories.
a. When MIs help an organization to
analyze a situation by proving all
relative information regarding the
issue and expect the organization to
make decision itself.
b. When MIS make some sort of
recommendation or giving some
insight decision to take
Support operation of a business
organization
MIS support the operation of an
organization by providing timely
information, maintains, and provide
flexible in organization of an organization.
enhance in productivity MIS reduce the cost of time and human
error associated during the process of
particular information. However increase
productive by the use of transaction process
system to derive data and update the data in
order to create value for the information. In
addition, MIS create more value for a
business by giving customers opportunity
to process their own transaction by the use

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of customer integrated system.
MIS facilitate organizational
transformation
MIS help business goals to remain focus on
competitive and enter new market for
transforming the way business are been
carried out.



2.1.2 Function of Management information system
MIS is set up by an organization with the prime objective of achieving management
information to be used by its managers in making decision. However, MIS must perform
the following objectives in order to attain with any organizational goal or object. Some of
the functions are as follows:
Table 1.1 Function of Management information system
Use Description
Data capturing MIS is capable of capturing of data from
internal and external source of organizational
data. In this case data can be captured in
manual or computer terminal or sector in
which the end users record transaction made
on the same physical medium paper form and
directly key in into the computer system
Processing of data The captured data is normal processed to be
converted into the specification of
management information. This processing of
data is carryout by activities such as

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calculating, summary, classification,
comparing and sorting of data as well.
Storage of information One of the primary function of MIS is to store
process and unprocessed data of an
organization for future utilization. If
information is not requested it will be saved as
organizational record. In this activity the
information and data of particular organization
is been retain in an orderly manner for future
purpose. The store data is normally organized
into fields, records, files and database.
Retrieval of information MIS retrieve a set of information from it
database when required for various purposes.
As part of the requirement of management
users, the retrieval of information is either as
such or it is processes again to meet up with
the exact demand of the organization.
Dissemination of management
information
Management information such is the end result
of MIS, is disseminated to users at all level of
the organization which could be periodic,
through report or with respond with the
computer system terminals.
Securing of data This process restricts unauthorized users form
view a private data which may cause mayhem
to the activity of the organization. MIS has
control over the operation of data in any
business that uses the system in order to ensure
only legitimate users can access the system.

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Enforcement of standard MIS has imposes the standard of data to ensure
uniform and complete, information which
might be required at any given time for usage.
This process help to make availability of
information when needed in an organization.
Integrate One of the main function of MIS is the
collaboration of data from different aspect of a
companys department


2.2.Transaction processing system
The fundamental and cardinal function of transaction processing system is defined
collectively as the storing, collecting, modifying and retrieval of organizational
transactions. Furthermore, (watts, 2010) define transaction processing system as the
combination of both the hardware and the software of computer system to support any
business transaction which is more effective and efficient as an automated system. TPS is
an essential factor in every business which helps in deriving and modifying and storing of
data for future purposes and contributes enormously in making decision in issues
patterning to transaction in an organization. TPS plays a role in selling of good by the use
of point of sale (POS) system, which helps in online transaction by the use of credit card
system in order to make different transaction depending the users desire. According to
Jack (2010), TPS stand as a of the predominant information system that direct support the
operation of business in this information system era.




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2.2.1 USE OF TRANSACTION PROCESSING SYSTEM
Transaction processing system as a combination of hardware and software use by
personals to perform the routine activates related to transaction process in order to attain
optimum goals of any business. This system is used in many circumstances in
organizations which help to faster the operation of the business or any organization.
Some of the uses of this system is as follows;\

Table 1.2 use of transaction processing system
Uses Descriptions
Schedule and reload bills This system helps in control and order in
which the way tasks are performed in high
priority task and the best response time to it
and adopt the availability of an application
service and other system resource.
Managing system resource This is the process of maintain in order to
ensure the flow of operation system
resource to be used in transaction
processes, loading of application programs
and acquiring and releasing of stored data.
Managing data Obtaining required data needed by tasks,
coordinating resource managers (such as
fileservers and database managers), locking
data for update, and logging changes.
Monitoring This system help in overseeing the
performance of giving task in an
organization, suspending those waiting for
input, resolving of issues in the system and

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adjusting task priority.
Time management This process involve the full monitoring of
time as a crucial factor in any activity
which has to do with logging the date and
time for a particular event and regularly
controlling of the business activities to
provide a degree of automation.
Management of communication This system helps in coordination of
communication with external and internal
stakeholders of an organization which
monitor the users and serve communication
with other systems. This include starting
the communication session as needed,
managing data handling and conversion
and routing of data to the right
dissemination.










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Fundamental use of transaction processing system
Table 1.3 Fundamental use of transaction processing system
Atomicity This process help to ensure all activities carried out
in the system which involve transaction are
completed successful by the use of automated
process or techniques in order to attain a particular
task in the system.
Concurrency: Transaction processing system as an automated
system helps to avoid concurrency of activities in
the system. This system helps to ensure that one
user cannot perform a particular action at the same
time with other user which activities must be in
order into the system.
Backup: Transaction process system helps in data or
information back for feature usage which help to
rebuild system by driving lost data or information
of transaction made in an organization.
Collection: Transaction process system is used in collection of
information regarding the transaction made in an
organization which include generating of
transaction and date that the transactions were
made in the organization.
Data security: Transaction process system provides security for
the transaction of an organization or any business
in order to protect against unauthorized users to
access the system. Some of the security safeguard

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use is encrypted data and firewalls
Integrity: transaction process system ensure the reliability,
isolation and accuracy in transaction processing in
a particular business that is making use of TPS in
to practice.

2.2.2 Functions of transaction processing system
Transaction processing system as a system that is use in the contemporary era of business
atmosphere which has a vital role in many aspects of businesses in this globalized and
competitive business era (Mackjack, 2012). This system contribute tremendously in the
fostering of every business that is making use of the system to attain there ultimate goals.
Transaction as a fundamental activity of every business is needed to be process more
effective and efficiently in order to running businesses with more proficient, with regard
to this transaction process system stand as the best automated system to pursue any
transactions activities in every aspect of business which has some functions which are as
follows;

System running time
This system provide a platform that help to execute integrity security and availability of
data in the organization. However, help to ensure effective communication by providing a
system that will help in making fast responds of input and out of transaction in the system
or among the stakeholders of the business or organization. In summary, the system help
more in terms of time management in transaction process in every business which help to
define actives in transaction process such as staring task as predominant predefine period,
logging the data and time in the auto disk and regular control of the business system to
provide degree of automation.

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System administration functions
Transaction processing system help or support business with an administrative support to
ensure organization has full control of configuration, monitory and managing of their
transaction in an organization in order to improve confidence in the activities of the
business of the organization regarding it transaction processing system.
Application development function
Transaction processing system is essential in aspect of organization with business
application which will help to access data, perform internal computing communication in
an organization and help in design and managing of user interface of the system.
Work flow
Transaction process system provide the work flow of the enter transaction activities in an
organization in order to process transactions more effective and efficiently in any
organization. This transaction process system has different steps which each has its own
work flow which is needed to be followed in accordance to attain that particular task or
process a particular transaction. Some of the step that are needed to be taking to
processing transaction in Tps and as follows;
Work planning: this is the periodic planning or arrangement for future work for
particular transaction which has to do with review of other history of transaction in
order to make a proper foundation for the transaction
Work receiving and arrival report: this is the process of receiving and getting
control of newly arrival tasks in the organization.
Work monitoring: this is the process of view of all the tasks that was covered in
order to prioritized and schedule the work to be done.

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Work process and record: this process of keeping progress update or recorded in
order to have standard and correct result.
Work routing: this is the daily work tasks and stages needed to attain in order to
accomplish a particular tasks or an activity.



2.3 The type of business and industrial area management information system and
transaction process system support

2.3.1 Business and industrial area management information system support

Management information system a contemporary system been adopted by all businesses
in order to compete and achieve it optimum goals or objective in business atmosphere
according to (Leawis, 2010). This system plays a vital role in the life of business
nowadays which makes global business in give more awareness in using the system
which helps in forming hierarchal structure and work flow to a particular business.
However, every employee, sector or any business has responsible to perform with the use
of management information system. Some of the core area it performs or benefit in and
business and industrial sectors are as follows;

MIS in finance
Financial sector have already are govern and use with management information which
dominate almost all areas of financial sectors which is use by both co-operation and

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government in forming routing functions at all level of organization according to
(Watts,2009).
MIS is capable of handle the data of finance by storing, modify, retrieving and easy
accessibility to the financial information. The fundamental use of MIS in financial sectors
are making accounting operation, generating of financial report from the transaction
process system and also enhance planning, control and ordination of budget and decision
making. MIS in finance provide a tangible input and out in the financial sector of every
organization that is making use of the system. Some of the input and output are as
follows;
Input Outcome
Strategic plan or corporate policies
Contains major financial
objectives and often projects
financial needs.

Financial subsystems
Profit/loss and cost systems
Auditing
Internal auditing
External auditing
Uses and management of
funds

Transaction processing system
(TPS)
Important financial information
collected from almost every TPS -
payroll, inventory control, order
processing, accounts payable,
accounts receivable, general ledger.
External sources
Annual reports and financial


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statements of competitors and
general news items.


MIS in human resource
Management information system in human resource plays a vital role in terms of the
routine functions or activities of the organization according to (John, 2009). This system
helps to making proper coordination in terms of the attendance and payroll calculation of
the company. However, MIS helps to maintain all the employees information and
generate any needed or necessary report for the organization in order to design activities
in proper profile or in order. MIS in human resource have made a greater impact with
essential input and output to the organization with are as follows;
Input Output

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Strategic plan or corporate policies
The TPS:
Payroll data
Order processing data
Personnel data
External sources

Human resource planning
Personnel selection and recruiting
Training and skills inventory
Scheduling and job placement
Wage and salary administration







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MIS in marketing
Management information system has become one of the most vital tools in marketing in
this era which help in managing the information of marketing according to (John, 2009).
MIS as a dynamic system helps in marketing with resource or chance of sharing of
information by using by using promotion cooperate and brand images. Moreover, the
system helps company to communicate with different business personal in production
management, sale promotion, and channel of distribution, direct sale and cooperating
planning. MIS in market provide a good platform for marketing strategic in order to
pursue marketing problem in company. This system provides tangible input and output to
businesses of companies which are as follows;
Input Output
Strategic plan and corporate policies
The TPS
External sources:
The competition
The market

Marketing research
Product development
Promotion and advertising
Product pricing




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MIS in Manufacturing
Management information system plays a vital role in terms of manufacturing of goods
and service of industries or companies which deals with the monitoring of the flow of
materials, product and the service of a particular company. According to Watts, 2009
MIS contribute in terms of processing of raw materials for manufacturing and helps in
control and reduction cost of production. However, MIS in manufacturing plays vital role
in development of the goods and service of a particular company which provide the
following input and output to a organization which are as follows;
Input Output
Strategic plan or corporate policies.
The TPS:
Design and engineering
Master production scheduling

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Order processing
Inventory data
Receiving and inspecting data
Personnel data
Production process
External sources

Inventory control
Manufacturing resource planning
Just-in-time inventory and
manufacturing
Process control
Computer-integrated manufacturing
(CIM)
Quality control and testing







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2.3.2 Business and industrial area transaction process system support
Transaction process system as an automated system that is used in collecting, store,
modification and retrieval of an organization transaction according to (Watts, 2010). This
system support many business areas to carryout routines more effective and efficient in
order to attain organizational objectives by holding organizational data regarding
transaction processing. Some of the business areas that transaction processing system
supports are as follows:
Reservation system
Transaction processing system is an essential system and fundament instrument or system
use in reservation which is use to reservation information regarding transaction and other
necessary information that can keep customers update regarding a request make
conformation and save some information such as date, and other useful information use
in making reservation.
Loan system
Transaction process system serve as a data warehouse of any loan system which help in
keeping of record of all activities associated with the business which has to do with
updating of information in the system and retrieval in order to run all business active
more effective and efficiently.

Credit card sale transaction
This is the contemporary payment system with the help of transaction processing system
use in purchasing of good and services. During this process the retailer send payment slip
to the bank in a group for verification of payment and record update.


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Bill generator
Transaction process system helps in bill generation of invoice of goods and services of a
particular transaction which have been supplier to the customers of buyers of a particular
business
Database and file
Transaction process system help in store of data and proper file of transaction for feature
of an organization. During this process data are collected and arrange in a proper domain
and help in retrieve of data when needed in cause of data damage.

2.4 Change and innovation MIS AND TPS can accomplish

2.4.1Change and innovation MIS
Management information system as generally acknowledge in business environment as
the most worthy system been adopt in this era can lead to many changes and innovation
to an organization or a company to attain it ultimate goals according to (Kancili, 2009).
In addition, the changes and innovation management information system can lead to can
be tangible or intangible to the organization or company that is using the system. Some of
the change and innovation MIS can lead to are as follows;
Table 1.4 Change and innovation MIS
Changes and innovation Description
Increase customers
satisfaction
MIS is design to high speed of performance in order
to improve the service to the customers, which
minimal the service to of which action right from
the internal and external stakeholder of a particular

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business.
Improve quality and quantity
of decision making.
It is inevitable that any decision-making relies
heavily on information that supports the policy to be
taken. It can only be realized if information systems
can provide information that is relevant, accurate,
current and can be retrieved at any time
Improved quality and
responsiveness number of the
competitors' condition


Aspects of business intelligence are very important
since a long time with a variety of formats and
needs. To reach the point of rapid and appropriate
response on the dynamics of the competition will
require information systems that can collect,
analyze and compile the information needed by
decision makers in the company.

Improved operational
efficiency and flexibility
All business owners would want these. The more
efficient and flexibly an operational then this
indicates the low cost to run it. This can be achieved
due to cut the bureaucracy in the company after the
implementation of good information systems.
Improved quality of internal
and external communications
A good information system must be supported by
electronic data communication network systems that
are reliable as well. With the application of good
information systems, each party both inside and
outside the company can exchange information
more effectively and efficiently.
Improved operational
efficiency and flexibility
All business owners would want these. The more
efficient and flexibly an operational then this
indicates the low cost to run it. This can be achieved

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due to cut the bureaucracy in the company after the
implementation of good information systems
Improved quality of planning Planning is an essential process for businesses.
However, any plan that will be made then of course
needed the support of adequate information into
practice. If not then the plan may be disoriented and
did not reach its target because of mistake
information into its base.
Improved quantity and quality
of information
Information is an important component of business
today. Who controls the information would act
more responsive to changes and trends in the future.
Application of good information system will
certainly generate reports compilation of data that is
managed by qualified and comprehensive database.
This can be achieved for each of the reporting
process is executed automatically by computer
machine.
Improved quality control and
supervision
With the information system is built and maintained
properly then any activity within the business
environment can be constantly monitored.
Monitoring is certainly an impact on improving
control over every procedure and activities
occurring within the company.





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2.4.2 Change and innovation in TPS
Transaction process system as mention earlier as the contemporary transaction system
use in pursues transaction processes in the businesses or organization. The major function
of this system is to store, modify, retrieve and process data regarding transaction which
help to make effective managing of all transaction of company. This system brings
changes and improvement innovative to organization which helps organization to attain it
goals and speedup the transaction or financial efficiency. Some of the changes and
innovation TPS provide to an organization or company are as follows;
Table 1.5 Change and innovation in TPS
Handle operation Transaction process system had make a create
impact in terms of holding huge amount of data
of business or companys which help in making
several activities at the same time. According to
Elizabeth, 2010 transaction process system
simultaneously corporate with millions of
purchase, customers debit and bank account
which hold and manger all customer
information for better service. This system
enhance to speed of performance in terms of
delivery of effective service of selling of good
and service.
Access to untapped markets Transaction process systems make it gullible in
business for customers around the global to
utilize online services or sells of goods and
service through simple online system. This

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system has refined the business atmosphere of
the era according to (Watts, 20012). However,
transaction process system has create in impact
on the global business growth which make
business to have no boundary and time and
distance is not an obstacle to the global business
anymore.
Better payment system Transaction process system has elevate the
businesses by evaluating difficulties bounder in
the system such as making payment. As result
of transaction processing system payment have
become more gullible by the use of different
method as online and card payment which
reduce all the complications in making payment
of business of nowadays.
Superior transaction information
gathering
Transaction process system helps businesses in
transaction information gathering of all sectors
in an organization to ensure rich and accurate
information circulation in a particular
organization or company.
Transaction documentation Transaction process system showcase clear
transparency in a business regarding the
transaction of the business by providing clear
documentation about the present and the pass
information regarding invoice, purchase order
and payroll check which help to helps to keep
transaction information in track in a particular.


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2.5 Implementation terms of MIS and transaction TPS in information technology.

2.5.1 Implementation terms of management information system in IT
Management information system means the interconnection of information resource
under the trend of proper management control that share single functionality or use in an
organization. Management information system mainly includes the combination of
people, software, hardware and data to execute or implement a particular plan to attain a
specific goal or objective of a company. Management information system in information
technology support to ensure many area foster along the business life line which make a
greater impact in both the internal and external part of the organization to achieve more
business value and to discover more potentials in the business environment. Information
technology present in management information system helps the process or system to
again benefit which are tangible and in tangible to the company. Information technology
with collaboration with management system provided more potential facility to overcome
business problem in the business sector of this present era and create or make
globalization which the single idea of moving the world business forward as result of
present of system such as management information system which operate under the help
of information technology. Some of the factors and areas information technology have a
vital role in building-up management information system to b come less effective are as
follows;



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Figure 1.2 management information system in IT
Payroll system
Payroll system is an automated system that is used in organization for paying out
compensation to the employee or workers which is set for a period of time or a given
date. This system helps management information system generating all financial report
of the payment which help in management analysis on decision making in the financial
sector of an organization which help to overcome challenge in financial payment or
distribution of resource in accordance in an organization in order to prevent most risk or
obstacles associated with employees payment in organization which support decision
making by provide report summarized report to the financial organization in the company
or any organization. Payroll is an IT valuable organizational to use in management
information system used in updating, storing, retrieving and collecting financial
compensation of all the employees of the organization according to (waliyes, 2012).
Inventory system

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This system is used in tracking and keep of record of available raw materials, final
product or resource available in the industry,. This system work with corporation with
management information system in order to make is available information updated in a
particular organization or company. This system is set as an automated which help in
making immediate update of all sells of goods and service a particular industry. However,
this system perform some major function such as in management information system
such as
Place a specific number of items on a shelf for customers to purchase, backorder, or
preorder.
Decrease the number of items available for purchase, backorder, or preorder,
perhaps because of an error in stocking the item.
Determine the number of items available for purchase, backorder, or preorder.
Determine when a specific item will be back in stock.
Marketing system
This system support management information system in collecting, planning, processing,
storing and dissemination of data in a particular industry. According to watts, 2009 in this
process data is collected in form of information needed to carry out management
functions more effective and efficiently in an organization. This system consists of
factors such as people, equipment, procurement, analysis, and distribution of evaluated
information in a particular company. However, management information system help
marking to attain some setting factors in business environment such as, classification,
measurement and analysis, report system and information retrieval system in a particular
industry or company. In addition some of the component of marketing information
system that support management information system in order to pursue marketing issues
in a particular industry are as follow;
Internal report system

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Marketing intelligent system
Marketing decision support system
Market research system
Customer service system
This is system provide the exact information need in a particular organization or business
to provide effective and desirable service to a particular customer by the company with
the help of management information system. This system use in storing all customers
details such as name, address and phone number in order to keep good relationship with
the customers of a particular industry. However, organization store customers
information according to their need with their business frame.
In this system expose of data is limited to some setting stage by use sensitivity personal
information to protect data from unauthorized users. This system helps enormous in
management information system to create more vacuum of good relationship between
stakeholders in a particular industry. This system also is capable of recording of al
customer historical information such as past service in order for the company or business
to identify how valuable a particular customer to the business. Creating a contact center
to give room for customers to express their desire, and enable to customers to make
surveys and complains about a particular goods or service offered by a company.
However, the data collect though customers service system can be used to measure
customers engagement and improve both operation to be more effective and efficiently
and improve customers experience.

2.5.2 Implementation terms of transaction process system in IT
Transaction processing system as describe early as a system used in collect, recording,
updating, retrieving and disseminate of all management information for effective usage in
organization or company according to (watts,2010). However, transaction processing

34
system as customers electronic payment bill which keep safety record for organization in
order to make proper analysis or forecasting in the organization. Transaction processing
system work under the support of information technology in order to attain organizational
goal in the transaction collection or managing transaction of company. This system work
with procedure which are taking from a step to another in an organization. Transaction
processing system consist of output in terms of notification of payment received and also
the information circulation internal part of the organization which are normally presented
in form of report as well as the information that is embedded into the database system.
The diagram below depicts the exact process of transaction process system as an
automated system which is shown below;


Figure 1.3 transaction process system in IT
Information technology system that use TPS

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Bill generator
Bill generator is the combination of hardware and software system which work under the
concept of transaction process system which helps in bill generation of invoice of goods
and services of a particular transaction by deriving of customer information from the
database, create a report for the management and report mention made to the customer
regarding purchased goods or service in the company. This system helps in revue
generating in a particular industry. As an automated system bill generator present the
possible result to the uses such as bill generated with error or effective bill generated for a
particular transaction.


Reservation system
Reservation system is a computerized or automated system use in restoring, retrieving
updating and conducting of transaction of a particular reservation firm such as hotel, car,
air and other activities related to reservation. This system uses the full concept of
transaction processing system in carry out all it business activities. Transaction
processing system is an essential system and fundament instrument or system use in
reservation system which is use to reservation information regarding transaction and
other necessary information such as date, and other useful information use in making
reservation.
Loan system
Loan system is used in collecting, recoding, retrieving and updating of customers
information who are debtors and creditors of the company which uses the exact concept
of transaction process system to run all it activities more effective and efficiently in a
particular company. This system serve as a data warehouse of a the loan active in the
company which help in keeping of record of all activities associated with the business

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and has to do with updating of information in the system and retrieval in order to run all
business active more effective and efficiently.
Credit card sale transaction
Credit card sale transaction is a new method of making transaction by the used of an
automated system in business environment which has to do with monitory availability
conformation, card validity, and assurance of authorization before making any
transaction. This system uses the complete methodology of a transaction process system
which has to do with storing, updating, retrieving and disseminate of information in order
to attain a particular task in transaction. This system is also known as contemporary
payment system with the help of transaction processing system use in purchasing of good
and services. During this process the retailer send payment slip to the bank in a group for
verification of payment and record update.

3.0 Analysis of power car rental
Power car Rental a Car was established in early 1995, they provide a quality vehicle
rental services to their customers with an affordable prices. In addition, power car rental
has offices that operate in several countries such as Malaysia, Singapore, Australia, and
Hong Kong. An individual is able to reserve a car from car and having their individual
holidays or leisure with their family members. The commercial and non-commercial
customers are able to reserve cars and chauffeur-driven with a fair price. At the same
time, power car rental can compete with their competitors that provide the similar
services to their customers. In addition, the members are allowed to reserve the cars with
flexible selection of packages that based on time period such as daily, weekly, monthly,
or even years. There are no restrictions for the members that whether they are Malaysian
or foreigner as long as there have a valid driving license with a guarantor.

37
Power car rental is mainly focusing on renting and leasing vehicles activities that the staff
members are trained properly and with the right tools to ensure them doing their job
efficiently.

3.1.1 Power car rental current system
The current system of power car rental operates all their routine manual by given out
rental to their customers via face to face. According to analysis it shows this system is
become at obstacle for the business to compete with other competitors in the market due
to tedious manner use in offering service to the customers of the company. Some of the
current business process been use by the company are as follows,
Making booking via face to face or through phones calls.
Making advertisement with flyers and other paper facility to popularize the
business.
Servicing customers details or information by using paper base system.
Conveying of information through phone calls and paper message sharing to the
customer regarding any information.
Using table payment in order to rent a car.
Staffs details save using paper filing system.
Keeping registering customers.
Paper base record of transactions made in the company.
Publication of papers in order to serve as backup for the companies activities.
Communicate both internally and externally by using phone call.
Mission
Power car rental mission is to provide our customers with personal transportation that
precisely suits their business or leisure needs while providing a consistent excellence of
service that guarantees peace of mind. Hence, their customers will satisfied with the
quality and services provided by power car rental.

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3.1.2 Implementation of MIS to power car rental
Management information system as mention earlier as an essential in contemporary
business environment which is use in most business or industries to pursue business
activities in order to provide service to customers up to the optimum goals and
satisfactory service to the customers of the business. How implementation of
management information system will improve and benefit power car rental system which
is as follows;
Improve marketing
Management information system will contribute to power car rentals to make a successful
or provide better option for market in the company if implemented. This while provide a
platform to make analysis, collect data and supplier a useful information for making in
the company. Some of the components MIS can con contribute in the marketing sector of
power car rental are as follows;

1. Internal record
This system helps the marketing sector of the company to get lot of information about the
information available in the company such as sales, cost, inventories, cash flow and
account receivable and payable. This information well helps the marketing term or
organization to get reliable information for easy persuasion of customers to the company
by providing reliable information.
2. Marketing intelligent
MIS contribute to businesses by providing them with marketing intelligent in order to
address marketing issues in business or organization. This system can assist power car
rental to address issues regarding marketing to collect information in the external

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stakeholder of an organization which are the customers which will help in gathering of
information about the current market environment. This information is usually collected
annual by salesmen, magazine, commercial press, and annual company report.

Improve customer relationship
Management information system can assist and improve power car rental business in
create platform for good relationship with customers in order to provide desirable service.
The fundamental factor or driving force of customer relationship service is created of
good platform for communication between the internal and external stakeholders of the
company. However, the service that will be required by the power car rental customer
and been perform by the company will create a vibrant customer relationship. This
system can be performed by the use of modem technology such as email, live chart and
phone calls. In this process customer provide all the details need to prove identity as a
customer of the company and all service offer or complain are recorded in to pursue arise
issues or information recorded in customer service management systems include the
products or services the customer is using, as well as service level agreements and
warranties.

Improve human resource management
Human resource management can help to enhance the service of power car rental in term
of routine function of the business which include all the activities been carried out in the
organization regarding according, management and payroll system of the organization.
However, some of the major functions that human resource management will enhance to
power car rental organization are as follows;
Managing of employee information .
Reporting and analyzing of employee information.

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Application trickling and management resume.
All company essential document such as employee handbook, emergency
evaluation procedure and safe guide line.

Use Of MIS At All Level In Power Car Rental
Management information system plays a vital role in organizations that are making use of
the system at all level which pursue organizational challenges according to (Watts, 2010).
Hence, this system support level of organization to perform their duties more effective
and efficiently in the organization which helps the as follows;
Top management
This system helps the top management to concern on the overall task of design, directing
and managing the organization in an integrated manner. However, this system help
organization to pursue structure issues in the organization such as responsibility affecting
the enter organization.

Middle management
This system will assist power car rental organization to address semi-structured issue in
the organization which helps to tends to overlap the tip and supervisor of all organization
activities. MIS support this level to make responsibilities for elaboration, policies,
classification and operation of goals in the organization.
Operation level
This level in an organization is used for making unstructured decision making in the
organization which helps the operational level to respond to daily routine functions more
effective and efficiently in an organization in order to execute long-term and short term

41
goals of the organization. However, it needs to do with internal information to make
effective operation in aspects of functioning activities units.

3.1.3 Implementation of TPS to power car rental
Transaction process system can be used in the operational level of an organization in
order to perform all necessary routine function of the organization which has to do with
the workflow of the organization in order to accomplish the task in the organization or
company. This system can assist in the development of power car rental in order for the
company to attain all it desirable objectives some area that transaction processing system
can be used are as follows;

Car reservation system
An automated car reservation system will assist and help to speed up the development of
power car rental organization by transferring all the manual tasks into automated system
to car reservation by the customers of the company. This system can provide optimum
goal or satisfaction of service to its customers in order to foster the market of the business
or industry.

Payment bill generator
Transaction process system will help power car rental organization with new payment
evidence which will be automated in order to avoid some mistake in the manual system
which can cause effect to both internal and external part of the business or any
organization. This system will provide more reliability, security and has more
functionalities than the current system of the organization.
Organizational payroll system

42
This is an automated system that can be using in making monthly payment or
compensation to the power car rental which will assist the organization in management of
sufficient information of the staffs regarding monthly payment and date made. This
system will help to eliminate the existing system of payment in organization or company
which is manual or table payment.






3.2 Project Development Methodology
System Development Life Cycle (SDLC)
System Development Life Cycle Phases (Jeffery A. Hoffer, et al, 2008)
The System Development Life Cycle (SDLC) or also known as Waterfall or linear model
includes seven stages. And, each stage has their own process to be done before it can
proceed to the following stages. In addition, most of the methodologies are using some of
the stages of SDLC and implement it for doing the projects. And, some of the
methodologies are simplify and combine some of the stages in SDLC into simpler
process.


Project identification and investigation
The first step of the SDLC is identifying the project and investigates in more detail after
the project has been identified. This is the most important stage, once the project has been
identified; there has a lot of research to be done before starting the project in deeper. In

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this stage, the developer is required to be clearly identified and investigate carefully what
type of project to be developed and the ways of doing the whole project in order to ensure
the overall processes are running smoothly and successfully.

Project initialization and Planning
After the developer done the first step of SDLC, the developer is required to initialize and
plan the project in the following stages. The timeline to be done for each stage must be
clearly identified to ensure that each stage is complete within the time period given by the
planned schedule. Therefore, the developer will create the Gantt chart. In addition, if any
delay of the process for any stage, the time to be completed for the following stages will
be affected and the time taken to will running out of the time scheduled.


Analysis
The developer is required to analyze not only the system going to be developed, it also
required to analyze the business area for the company with propose system. For example,
the developer will use the business tools to analyze what is the affects and risks to the
current company if they are using the propose system to running their businesses. The
business tools chosen by the developer are Porters Five Forces, SWOT analysis, PEST
Analysis and Critical Success Factors. In addition, the developer is required to analyze
the result get from review and questionnaires that distribute to the public in order to get
the response from them.

Logical Design
The following stages are logical design. The developer is required to illustrate the
propose system in drawing. Therefore, it has a lot of diagrams that represent to propose
system in logical design includes the Data Flow Diagrams (DFDs) and Data Dictionary.

Physical Design

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In this stage, the developer is required to create the propose system with the Microsoft
Visual Studio. The creation and development of the propose system must base on the
design of DFDs and Data Dictionary from the previous stage. Any changes to the propose
system are not allowed, because the DFDs and Data Dictionary will be affected if there
are any changes during developing the propose system in this stage. The database of the
propose system will be created and all of the specifications that identified by the previous
stage will be created in this stage.

Implementation
The propose system will be implemented after it has designed and created from the
previous stages. And, the propose system will be tested several times before it can be
tested by the users. The purpose of this stage are to ensure that the propose system is will
be tested and evaluated by the users that the propose system has meet the required
requirements by the users.

Maintenance
The last stage of SDLC is maintenance. The developer is required to maintain the
propose system from time-to time after it has tested and implemented by the users. The
maintenance that may involve are correction of coding, rapid training and managing the
Users groups for the propose system.









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4.0 EVALUATION OF THE CHOSEN INFORMATION SYSTEMS
The evaluation of the two chosen systems in this report will be evaluated based on the
effect and impact on the business establishment. This evaluation will be based
management information systems and transaction processing systems.
4.1.0 Evaluation of two chosen systems
MANAGEMENT INFORMATION
SYSTEMS
TRANSACTION PROCESSING
SYSTEM
EVALUATION
MIS TPS

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I. Management information system is
used in the management level of
organizations in making and
overseeing long term plans.

II. It has potential role in organization by
providing continuous information to
the organization management level.
III. MIS is strongly used for decision
making in organization.

I. Transaction processing is used in
the operational level of an
organization in order to perform
routine effective more effective
and efficiently.

II. It used in organization for
compiling daily financial records
and other related transaction such
as salary and other activity etc.
III. TPS is used to mainly in monitor,
control and document transaction
reports in an organization.




4.2.0 MAGAGERIAL DECISION MAKING USING MANAGEMENT
INFORMATION SYSTEMS
The MIS is an organization extensive provides effort to provide decision making process
information more effective and efficient. The system is official obligation by executive
level to make the computer available to all managers in order to assist and help them to
perform their duties. MIS sets the stage for in order to attain or accomplish many needed
factors in the other area, which is DSS, the virtual office and knowledge based systems.
The management information system has a important role in organizations particularly in
reservation organization, manufacturing company and other service company or business
in terms of decision making processes and transaction processing. It helps and assists the

47
industries in their business establishment in innovation and provides strategy that will
enhance the business current processes in other to provide customers with desirable
service. There are two processes involved that management used in management
information systems in improving organization current business establishment;
Decision Making Process
This is a outline developed in management information systems in order to
understand the behavior or structure of an organization for easy development. This
process of management information systems provide a range of multiple choice in
decision making at middle or management level of an organization or any
company.
Programmed Decisions
This is a process in management information systems that involves day to day
activities or routine functions and repetitive decisions and develops the
organization management level with a plan in pursuing issues that will affect the
business establishment.


Non-Programmed Decisions
According to Watts, (1997), Non-programmed decision process in management
information systems is processes of representing with the decision in which issues
that will identified and develop immediate remedy in order to prevent routine
problem or issues occurrence in an organization which will lead to sustainable
development in an organization.

MIS Model
The management information systems model is a database system that controls the
accounting and finance information. The database contains the data provided by

48
accounting information system. In addition, both data and information are entered
from the environment. The data based content is used by software that produces
periodic and special report, as well as mathematical model that simulate various
aspects of the firm operations. The software output is used by people who are
responsible for solving the firms problems.

Figure the MIS Model in organization


4.3.0 Decision Support System integration with management information systems
The combination or integration of decision support system DSS and management
information systems MIS which can supports entrepreneurship establishment in terms of
managerial decision making and other related decision making processes in the
organization to solve problem and improve the organization behaviors. These systems are
automated based system intended for use by a particular manager or usually a group of
managers at any organizational level in making a decision in the process of solving a
semi structured decision. The illustration of these proce

49
sses will be shown in the figure below;

Figure integration of management information and DSS



STEPS INVOLVED IN MANAGERIAL DECISION MAKING USING MIS
There are various steps and procedures involved in decision making in a business
establishment using management information systems. These steps or processes make it
gullible to organize to identify problems and provide solutions accordance in order to
promote and improve the business establishment and provide optimum satisfaction to the
customers of the business. The figure below depict the steps involved.

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Figure Steps in decision making using MIS






Alternatives

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4.4 MANAGERIAL DECISION MAKING USING TRANSACTION PRCESSING
SYSTEM
A transaction processing system collect, records and manages all the collect data or
generated by an organization in its routine or day to day operations and use it for decision
making. Transaction process system does not generate information data are mainly
generated from management information system and the data from a TPS is mostly used
as input to other information systems. Such as invoices, Orders, wages, employee
records this is a process of dividing a body of data into blocks and spreading the data
blocks across several partitions on several hard disk. The figure below will depict the
abilities of transaction processing systems in organizations and the processes involved in
helping establishment in managerial decision making more effective.
Figure 2.1 Managerial decision making in TPS

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ESSENTIALS IN USING TPS FOR MANAGERIAL DECISION MAKING
The transaction processing system as the as an automated, system that performs and
collection, records and disseminating of daily activities or routine functions which
necessary to control, conduct and plan for business; these systems serve the operational
level of the organization and hence, information system used to support and record
transactions. The table below will illustrate the essence of using transaction processing
systems in business establishment for the purpose of managerial decision making.
Table 1.6 the Essentials of Transaction processing systems in business establishment
S/N ESSENTIALS EVALUATION
1. Intercept Routine Transactions One of basics aspect of transaction processing
systems in enhancing business formation in
decision making is the ability of the system
(TPS) in intercepting the daily transactions of
the business establishment and enables the
management to decide on the transaction
intercepted by transaction processing systems.
2. Business Operation Level The transaction processing systems is often
used in business formation at the lower or
operational level so as to support in middle or
managerial decision making in order to improve
the current business processes. Hence, one of
purpose of developing transaction processing
systems in an organization is to serve as a basic
business system at the operational level.


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4.5.0 ORGANIZATIONAL STRUCTURE BASED ON MANAGEMENT
INFORMATION SYSTEMS (MIS)
The management information system has shaping the structure of organizations in order
to make them more productive and obtain all business benefit. However, organization
structure of business creation of development of management information systems in an
organization referred to the sequential flow or procedure that involved in order for the
users of the system (MIS) in the organization in performing the functions of management
information systems. The management information systems as referenced as the
integrated user-machine system have specific structures
The organizational structure of based on using management information systems is
categorized into the following points.
1. Management Reporting Alternatives
The management information systems provide a variety of information products or
service to managerial or middle level of organization which includes reporting
alternatives, financial statements, periodic schedule report and sales analysis
reports etc. the periodic information provided by management information systems
contains reports based on scheduled events by the management level in an
organization.

2. Structure of management information systems approach
This is a structural process in organization based on management information
systems that assist decision making processes in an organization management
level in order to perform their activities more effective and efficiently the
organization or company.





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3. Structural Report Establishment to Organization
The management information systems provide information to for both the internal
and the eternal stakeholder of an organization as a form of reports and outputs
from simulations by using statistics methods. The management will be able to
visualize and understand the reports provide by MIS in a graphical and tabular
form for easier decision making.

4.5 ORGANIZATIONAL STRUCTURE BASED ON TRANSACTION
PROCESSING SYSTEMS (TPS)
Transaction process system create a clear vacuum or structure based on transaction
processing systems, which has an impact in the business structure of an organization with
effectiveness and efficiency in processing transaction and managing or effective keeping
records of transaction activities in the organizations. The following are the organizational
structure improvement in transaction processing systems.
The Objectives involved in improving organization structure using TPS
To provide the required data for tactical & strategic systems, such as Web-based or
stand-alone applications system.
Its enhance the organizations to be more efficient & effective in terms of operation
of the organization activities.
Provide periodic documents and reports.
To increase the competitive advantage of the corporation.
To ensure accuracy & integrity of data & information.
To safeguard assets & security of information.




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TRANSACTION PROCESSING SYSTEMS STRUCTURE IN ORGANIZATION
The efficiency and impact of transaction processing systems in organizational structure
will be depict in the figure below diagram.

Figure 1.4 Transaction processing system structure in organization






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4.6 ORGANIZATION CULTURE MANAGEMENT INFORMATION SYSTEMS
Innovation or implement result to changes or restructure of organizational behavior, this
will describe organizational behavioral in aspect of people, procedures and work result in
the organization be the use of management information systems. Therefore,
organizational culture on MIS is expected with a possible change or outcome for using
the system in the organization or company at large. The certain activities on how the
management information systems should be done. The implementation of management
information in organization will give knowledge and other personal skills and experiment
within the use of the system in an organization. The table below illustrates the cultural
behavior in organizations using management information systems.

Table 1.7 organizational cultural behavior impacts in management information system
S/N MIS CULTURAL
IMPACT
EVALUATION
1. Fundamentally Change As stated earlier changes are constant when
transferring from a system to another and the
fundamentally and change is one of the impact in
organization cultural behavior. The rationale in using
the management information systems has
fundamental effect in which the system
automatically teaches the users with knowledge
based on how the system should be used.
2. Knowledge and
Intellectual
The effect of management information in
organization cultural behavior has impact in
increasing intellectuality and knowledge of using the
system (MIS) in the organization. This is due to
introduction of new and contemporary knowledge
that the staff might that an idea on.

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4.6 IT INFRASTRUCTURE
This IT systemic forecast that can help in the fostering the standardization of
infrastructures, integration of business process with information technology should be a
milestone of every it project as result of risk in change of policy, in order the deliver the
milestone or project expectation. Hence, the problem associated with data and customer
service satisfaction will be pursue in the project of car power rental project, the IT
strategic plan will help to establish a plan of consolidate and integrate data system in
order to provide rich data and information which can enhance effective service to the
customers. Therefore, sophisticated information technology tools are need that will
deliver expected outcome during the project from both expect of implementing
management information system and transaction process system. If successful implement
it will provide a comprehensive outline on the current and future business situation or
environment. On the other hand, the strategic planning on IT infrastructure execution
gives a clear measurement of how to set organization goals and the strategic approach
include in achieving the set goals rather than a plan of action for day-to-day operations.
The factors to be consider when implementing IT infrastructure in business in order to
deliver expected result.
a) Get staff and management involve
b) Invest in training
c) Consider external stakeholders factors or recommendation
d) Make an open suggestion


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4.7 EXTERNAL BUSINESS RELATIONS
The implementation of management information systems and transaction processing
system will have impact and affect the relationship between the customers and the service
providers as result of lack of familiarity with the new system and their respective partners
in business by the following potential areas.

1. Customer satisfaction
The implementation of management information systems (MIS) and transaction
processing systems (TPS) in order to perform all routine or daily task and activity
of power car rental will lock as a new thing to respected customers of the company
which needed clear orientation or illustration in order to keep the customers of the
company lock up with the business.

2. Investment and Report Automation
The implementation of MIS and TPS in power car rental will improve improved
the targeted investment and produce assurance of more customers to the company
and give the company a clear assurance of surviving in the market environment
and overcome the force of competition among other competitors of the company.





5.0 Project purpose
The fundamental purpose of carryout this project is to design and implement an automate
system with the help of MIS and TPS for power car rental limited company; in order to

59
transfer all their manual tasks or routine operations into automated system, which will
allow the company to serve its customers up too their optimum satisfaction by integration
of management information system and transaction process system. The propose system
will serve and stand as a global network interaction system of the company with its
customers and create good platform for the internal stakeholders at all to perform their
activities more effective and efficiently.
5.1 Project goals
Base on this project power car rental organization want to transfer all their activities of
their business into online system which can be attain by the integration of management
information system and transaction processing system, in order to compete with the
contemporary world business class and offer their customers with desirable service up the
their optimum satisfaction. Considering the business need power car rental limited
company need a system with some specifications as follow;
i. A system that will enable the users to view car that are available for rent
ii. A system that will allow both internal and external stakeholders to part and use the
system by become authorized users which will allow them to sign-in and signup.
The system will allow users to create password and users name for security
purpose
iii. A system that will store all the necessary information of rentals of the company in
a database system for safe keeping, avoiding redundancy, ensuring consistency,
retrieval and confidence in manage of users data.
iv. A system that will help in disseminate of information in the internal part of
company
v. A system that will enable communication between the customers and the
management or the company.
vi. A system that will allow the admin, management or users to update or delete
information when necessary
vii. A system that will be keep simple and straight forward for users.

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5.3.0 IT Strategic plans
Table 1.8 IT Strategic plans
Goals Strategic Activities Duration/
time
Resource
needed/people
responsibility
Outcome
Goal 1 Project
initiation plan
Decide to start a
project
Prepare project
charter
Development work
breakdown
structure
Assign
responsibility
Build milestone
sequence
Prepare work
package
Integrate project
critical chain work
plan
Develop project risk
management plan

2 weeks Executive
members of the
project
Project work
plan achieved

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Goal 2 Analysis Feasibility study
Structural system
studies
Technical analysis
2 weeks Project leaders System
analyzed
Goal 3 Logical design Overall objective
Project purpose
Activity
Assumption
Precondition

2 weeks Working
Project team
Logical
design attain
Goal 4 Physical or
prototype
design
Requirement
analysis
System design
Program design
Coding
System testing
Acceptance testing
Operation and
maintenance
Prototyping
Working
Project team
Prototype
system attain
Goal 5 Implementatio
n
Defining
requirement
System design
System installation
and configuration
System
development
1 mouth Working
Project team
System
executed

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System testing and
verification
Training
Documentation
Handover and
closure
Goal 6 Maintenance Training
Support
Documentation
New version or
system update
No
limited
time
Working team
members
System
maintained










Conclusion
The integration of management information system and transaction process system will
provide an optimum solution to the business of power car rentals and help the company
to survive in the business atmosphere. However, the benefit of integrating of the two
useful systems will provide the company with better strategic in order to control, plan and
implement new idea to overcome challenge in the business. However it will pursue the
key factors of people, procedure, data and hardware and software to work in accordance

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in order to assist the company at all level. Hence, by the implementation of the newly
system it will benefit the customers by provide them with effective and efficient service
up to their satisfaction.











Reference
REFERENCES
Books
Bob Hughes and Mike Cotterell (2002). Software Project Management: McGraw Hill
BROWN-FORMAN (2010). Expanding global presence with sap supply chain
management
Website
CRM management. Access on 15 march 2014.
From:http://searchcrm.techtarget.com/resources/CRM-management
Epiq Technologies, Inc (2010). Supply Chain: Supply Chain Management Systems
http://www.epiqtech.com/supply_chain-Management-Systems.htm

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Epiq Technologies, Inc (2010). Supply Chain: Supply Chain Value
From: http://www.epiqtech.com/supply_chain-Value.htm
Functions of scm
Access on 17 march 2014.
From:http://www.exforsys.com/tutorials/supply-chain/scm-philosophy-functions.html
Intellisat. 2010. Integrating a healthcare enterprise. Retrieved on 8
th
march 2011
From:http://www.intellisat.com/Integration.htm
SAP SUPPLY CHAIN MANAGEMENT: CUSTOMER REFERENCES. Retrieved on
22 March 2014
from :http://www1.sap.com/solutions/business-suite/scm/customers/index.epx
Supply chain management (SCM). Retrieve on 23 march 2014.
From:http://searchmanufacturingerp.techtarget.com/definition/supply-chain-management
Supply chain systems LTD. Retrieved on 27March 2014
http://www.supplychainsystems.com/
Thomas Wailgum (updated on 20
th
Nov, 2008) Supply Chain Management Definition
and Solutions. Retrieved on 1 April 2014
From:http://www.cio.com/article/40940/Supply_Chain_Management_Definition_and_So
lutions







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SCHOOL OF COMPUTER SCIENCE AND INFORMATION
TECHNOLOGY
B.Sc. (Hons) BUSINESS INFORMATION SYSTEMS
IM3056 MANAGEMENT INFORMATION SYSTEM (MIS)
UEL ID: U1159349
PASSPORT NO: AO3257249

MODEL LEADER: DR MIA