A different way to travel.

Level 2, 33 Chandos Street, St. Leonards, NSW 2065

T: +61 2 9751 0100 F: +61 2 9751 0122
info@baytravelgroup.com.au
www.baytravelgroup.com.au
Travel Agent Licence No: 2TA2736
IATA Member No. 0230629-0
Member, Australian Federation of Travel Agents
Travel Compensation Fund Accredited
At any given moment, there are literally hundreds of thousands of people
travelling around the world. The last thing any traveller wants is to be treated
like theyre just one of the crowd.
We do not operate a call centre.
Were all about tailoring products to individual needs - finding highly intuitive
solutions without ever compromising on service.
Bay Corporate offers an uncomplicated yet sophisticated approach to
business travel. Ensuring a high level of service and management of
your travel in a way that saves you time, effort and money
Bay Holidays is a friendly approach to creating a fun holiday experience.
We offer great airfares, accommodation, tours and cruises, providing
many options to plan the perfect holiday
Bay MICE specialises in meetings, incentive travel, conferences
and events, special interest groups and much more
Through affiliations with our global partners, we can offer international
support in all the right places
A brief look at the work we do for a host of varied organisations
Bay Corporate
Bay Holidays
Bay MICE
Bay Partners
Bay Relationships
Bay Corporate
A QANTAS Platinum Agency
For more than 20 years, Bay Travel Group has successfully operated as
a specialist corporate travel management company. Wholly Australian
owned, much of our success is a direct result of our dedication to
personalised service. Each client, big or small, gets exactly what they
need. This level of service is why we have retained our strong position
in the market - we know that it gives us a distinct advantage over the
multinationals. Booking flights and accommodation does not involve a
great deal of science or mystery. Most travel management companies
are capable of delivering similar travel transactions. The difference lies
in the willingness and ability to make the booking process pleasant,
the travel experience efficient and the cost as low as possible.
Bay Travel Group is in a unique position - we are able to combine the
buying power of a multinational with the ability to provide distinctive
service. We provide efficient management of your travel needs in a way
that saves you time, effort and money.
We are the perfect size to be your partner. Yes, our substantial
volumes and position in the market place affords us extensive
industry advantages, however, we pride ourselves on being nothing
like a call centre. Our hands-on management and ownership
structure empowers our teams to ensure our systems and processes
provide logical solutions to meet the needs of our clients. Each
traveller is an individual with individual patterns and needs.
We are able to adapt quickly to an ever-changing market and provide
flexible client arrangements as required. We take great pride in the
knowledge that our growth over the years has paralleled the success
of many of our clients.
We continue to deliver competitive pricing, fees appropriate for
the service you require, and effective customisation to suit local
conditions.
We are very proud to have been appointed as a Qantas Platinum Agency
(top 100 / 4500) - in fact, we continually gain recognition by most
major airlines, hotel groups, wholesalers, cruise companies and car
hire providers based on our unique combination of substantial buying
power and outstanding reputation. For our clients, it means we can
deliver privileged services at the highest level.
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Booking Facilities and Processes
The ability to book travel, accommodation and incentive requirements
All bookings made in line with travel policy and compliance requirements
Adherence to Preferred Supplier programs
Yearly audit of profile information
Auto fare checks undertaken on all bookings prior to ticketing
International bookings
Point to point international bookings within agreed SLA
Complex bookings turned around within agreed SLA
Itinerary completed with 100% accuracy
Response time advised within 30 Mins if turnaround SLA not possible
Domestic bookings
Domestic bookings turned around within agreed SLA
Itinerary completed with 100% accuracy
Visa and passport services
Clients routinely receive reminders on passport and visa expiry dates
Travel visa services provided, where required
Support and emergency assistance
Business Hours 0830 - 1730 AEST Monday to Friday
After business hours emergency service - 24/7 contact number provided
SMS Follow-Me itineraries
Online booking
WebRes is an online travel booking tool which is fully integrated with
policy, profiles and financials. Such integration is vital for delivering
seamless and efficient online services
VIP Management
We offer dedicated VIP consultants who are contactable 24/7
Our VIP consultants understand and value the needs, pressures and
expectations of VIP corporate clients. Our consultant will meet all VIPs
and their PAs to ensure that all necessary arrangements are in place on
an ongoing basis
Cost Reduction Programs
Unused e-tickets. We report on and utilise unused airline ticket credits
Lead-time reports to identify and encourage travellers to book early
Negotiated client specific deals with airlines, hotels, insurance and car
rental suppliers
Bay Corporate Support
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We achieve our core strategy through:
Practical travel policy advice and compliance
Budgeting, planning and reporting your travel expenditure
Optimising technology and innovation
Access to BTGRS - our proprietary reporting suite
Travel risk management assessment and advice
Bay Travel Group Reporting Suite (BTGRS)
The most significant component of corporate travel that concerns
management is cost. Harnessing BTGRS, we can deliver our
clients an exceptionally high level of travel data and analysis. While
this can be customised to each clients needs, a typical report may
include:
Historical spend by company, department or individual
Industry benchmark comparisons
Destination frequency and days away
Savings achieved or foregone due to booking lead times
Accommodation cost analysis and deviation from budget
Frequent flyer program contributions
Carbon emission monitoring
Red flag alerts upon preset criteria, values or dates
Risk Management
Many companies are not aware of the responsibility that they
have for the well-being of their staff members when travelling on
business. OH&S legislation imposes a duty of care on management
for the welfare of their employees. Managers are required to take
all reasonable steps to ensure that no harm befalls an employee. In
some cases managers may become personally liable for the well-
being of staff.
What airlines should you allow your staff to use?
Which hotels should you choose?
What destinations present an unacceptable risk?
What procedures do you have in the event of a travel emergency?
Can you contact your staff quickly for whatever reason?
Our Risk Management Processes protect the well-being of travellers
and reduces the potential of liability for claims. We assist our clients
to align their policies according to travel risks. We have ongoing
subscriptions, specic systems and special procedures in place to
identify and mitigate these risks.
Bay Systems & Reporting
Bay Holidays
Bay Holidays is the specialist leisure travel division of the Group.
Knowing that the holiday traveller requires research and knowledge,
we have assembled a team of experienced and dedicated consultants
who love to travel. International, domestic and special interest travel
services are available.
We provide wrapped and ready-to-go holidays from round the world
tours, lazy ocean cruises to adventurous escapes...
Bay Holiday Club
When it comes time to thank and reward those who have helped build
your organisation, many options present themselves. Bay Holiday
Club offers a unique service-building loyalty at absolutely no cost to
your organisation. This program is designed exclusively for the staff of
our corporate clientele who choose to book their holiday travel with us.
The traveller earns reward points which are redeemable for a variety
of retail gift vouchers, charitable donations and/or travel vouchers.
We assure:
The best value for money
Friendly and knowledgable service, ensuring client satisfaction
from beginning to end
Efficient turnaround for all enquiries - email enquiries responded to
and calls returned on the same day, quotes are provided within 24 to
48 hours
Round the clock support with our 24 hour emergency service
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Bay M.I.C.E
Meetings, Incentives, Conferences, Events & Groups
We have a huge amount of experience with MICE -
Our Bay Travel Group Conference and Incentive division is all
about creating incredible experiences: conferences, events,
incentive travel, special interest groups, tours and much more.
We can attend to:
Conference registration, transfers, sponsorship exhibition, flight
booking, accommodation, production management, on-site
assistance and more
Budgets - ongoing monitoring and reporting
Consolidated, comprehensive reporting of your event -
reconciliation of financials
We have the experience to link your business to spectacular
locations around the world. Our starting point is to listen so we
get to know your dream, your brand and your budget.
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YOULL FIND US AT ANY
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Bay Partners
We offer complete global partnerships, providing control,
expertise and flexibility across nations.
Bay Travel Group is a member of the Radius Global Travel
Company - one of the worlds largest travel management
partnerships.
Through Radius, we can use local excellence to create
maximum customer value. We work with the best people at a
local level, no matter where your business takes you.
We can provide:
Worldwide offices and Cross-Border Account Management
Assistance for your travellers in 80 plus countries
Access to our air and hotel rate database - all negotiated with
our $19.7 billion USD spending power
Bay Travel Group is also a member of CT Partners Radius, a
group of leading corporate travel specialists in Australia -
like-minded, strong corporate agencies who come together to
combine buying power, knowledge and technology.
Proud supporters of Make a Wish Foundation.
Fully accredited climate friendly business - we provide an end-
to-end solution to our clients in understanding, reporting, and
neutralising their travel carbon emissions.
climate
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Relationships are not disposable
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Once people are with us, they stay with us. Were all about creating long
term working partnerships. However, we have no interest in fostering
loyalty based solely on some sense of obligation. We work hard to find
out what our clients want, and then make sure they keep on getting it.
Our long term client, supplier and staff relationships are testament to our
commitment, service and delivery.
We treat each relationship as a perfect opportunity for both parties to gain
the maximum benefits. Unique to the industry, some of our most valued
working partnerships have been in place for over 10 years.
In fact, our clients have offered to provide testimonials - we are enormously
proud of these partnerships and we encourage you to contact them.
Our principle of working partnerships not only extends outwards to our
clients and suppliers, but also inwards to our employees. We motivate
and support our staff and strive to inspire passion and commitment from
them all. Consequently, theyre happy to go the extra mile and deliver
extraordinary service. Some clients who have been with Bay Travel Group
for more than 10 years are still dealing with the same staff members they
had at the very start of the relationship.
We are proud to have established relationships with a diverse range of
organisations, including the following:
Artis Group
Aspen Pharmacare
Associated Press
Australian Computer Society
Brackley Industries
Centric Wealth
Champ Ventures
Crompton Lighting
Dow Jones & Co.
Four Seasons Hotel
Fredon Industries
Frontline Diagnostics
Hagemeyer Holdings
HP Consulting
Institute for International Research
International Masters Publishers
Interrisk Australia
Investec Bank
McCann - Erickson
Minara Resources
National Prescribing Service
Oporto Franchising
Orbis Funds
Ovations Speakers
Perennial Investment Partners
Saint-Gobain Flexovit
Schenker Australia
Sinclair Knight Merz
Solvexia
Sonic Healthcare
Towers Watson
TVSN Channel
Universal McCann
Universal Pictures
YOULL NEVER LOOK BACK