WELCOME TO THE HR AUDIT QUESTIONNAIRE

As an employee of [your company], you have the opportunity to lead the way in defining and
enhancing our Human Resources Department by providing your honest, open, and confidential
opinions about the quality of our services.
We are seeking your feedback on a variety of HR processes and documents. We would like you to
rate our department on responsiveness, timeliness, expertise, and clarity using the definitions below.
Responsiveness: HR Staff are responsive to customer needs and have the skills and abilities to provide
quality service
Timeliness: HR Staff are accessible and easy to contact providing answers in a timely manner
Expertise: HR Staff are knowledgable and experienced
Clarity: Information received from staff is clear and accurate
Please rate each of the following HR processes and documents on the dimensions of responsiveness,
timeliness, expertise, and clarity. To enter your rating, select one of the buttons numbered 1 through
5 where 1 equals "needs improvement" and 5 equals "excels at this". Please enter a rating of 1
through 5 for each of the four dimensions.

Responsiveness

Timeliness

Expertise

Clarity
Staffing/Selecti
on
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Hiring Process







Internal Transfer Process







Answering Hiring Process
Questions







Job Requisition/Posting







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Documents
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Policies and Regulations
Manual







Development of Policies
and Procedures







Employee Handbook







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Training and
Staff
Development
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Training Programs







Computer Skills Programs







Supervisory Training







New Employee
Orientation







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Compensation
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Salary Administration







Reclassification process







Development of Job
Descriptions







Answering compensation
Questions







Processing Payroll







Employee Bonuses







Merit Pay Plan
Administration







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Benefits
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Health Plan Administration







Claims Processing







Processing Leave
Requests







Retirement Plan
Descriptions







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Employee
Relations
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Administering contract







Providing Guidance and
Support on Contract
Issues







Dispute Resolution/
Grievance resolution







Employee Discipline







Progressive Discipline
Program







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Performance
Appraisal
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Appraisal Questionnaire







Assistance during
Appraisal Process







Please use the space below to provide explanation or comments:



Responsiveness

Timeliness

Expertise

Clarity
Internal
Reports
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Organizational Chart







Staffing Report







Name and Address Lists







Employee Labels







Please use the space below to provide explanation or comments: