Curriculum vitae

NISAR AHMED KHAN

Mail id: - skkhan007@yahoo.co.uk
LALACHERUVU Mob No: - 8125669026


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CAREER OBJECTIVE:
With good professional technical knowledge and creativity coupled with my
sincerity of purpose and a determination to succeed. I seek to be a major contributor in
any organization I work for.
EDUCATIONAL QUALIFICATION:
Completed Diploma in AUTOMOBILE ENGINEERING .
COMPUTER KNOWLEDGE:
Completed Diploma in Computer Application in 2005 from Datamatics institute of
computer education.
COMPUTER KNOWLEDGE:
Completed MS Dos.
Completed MS Ofce.
Completed XP & VISTA of Windows.
Completed in programming C & C++.
WORK EXPERIENCE:
1.Worked in Bajaj two wheeler from 2001 to 2005 .
Worked as a PDI Super visor
Worked as Floor Incharge & Warranty
Completed Service Manager & Warranty Training in Pune.
2.Worked as a Service Manager in HERO HONDA two wheeler from 2005 to 2006 at
VSKP.
Completed Service Manager Training at Hyderabad.
In Honda I am completed my trainings for warranty and service management.
3.Worked as a Body Shop Manager in AVNASH MARUTI from 2006 to 2011 at VSKP.
Worked as a Floor Incharge & Warranty .
Worked as a Body shop Advisor .
I had completed all related trainings in Maruti and bodyshop manager training in
Delhi and I am a bronze master in technical development training completed.
4.Working as a Service Manager for VOLKSWAGEN RAJAHMUNDRY from 2011 to till
now.
Worked as Body shop manager at in avnash maruti authorized dealer for maruti.
I am completed all 4levels of trainings for service advisor in volkswagen.
I am completed all 4levels of my service manager training in Volkswagen.
I Have knowledge in spares parts ETKA.SKODA portal for order spare parts.
I Have knowledge in ELSAPRO & ODIS special tool vas operating for vehicle
complaint diagnosis.
I Have knowledge in DMS software for updating vehicle data and vehicle records
and opening job cards and billing.
I Have knowledge in SAGA2 for warranty claims process.
I Have knowledge in GLASRUIT WATERBON paints.for painting vehicles.
ROLES AND RESPOSEBILITIES AS A SERVICE MANAGER
Following service core process for customer satis faction.
Daily monitoring of workshop load depend on man power and productivity.
Daily monitoring of pending vehicles and cause root for delay.
Daily monitoring of body shop vehicles and checking estimations and approvals assessment
taking from insurance companies.
Daily monitoring of pending vehicles those are waiting for technical diagnosis.
Daily monitoring of diss tickets in elsa pro.
Daily meeting for repeat repairs vehicles to reduce and taking openions to achive targets.
Daily monitoring of customer satisfaction through giving quality service.by taking feed back
Daily monitoring customer concerns in ccms.or customer complaits.and resolving issues.
Conducting weekly meeting to educate customer about service and our brand
Daily monitoring of warranty claims pending and taking actions depend on cause .
Daily monitoring of daily reports for workshop revenue generated.
V.T.O Updation for sending trainings to technicians.
Updation quality checks portals in Volkswagen.
Customer satisfaction survey concerns closing in Volkswagen portal.
Checking dms for pending job cards taking action depend on cause.
Meeting diss satisfed customers and taking satisfaction letters by solving concerns through
proper Volkswagen process.
Daily monitoring for back order spare parts.
Depend on fast moving spare parts and needed parts ordering checking.
Parts inventory management by dividing stock value.in four categories.
Guiding and supporting parts people to reduce dead stock liquidation.
For bodyshop vehicles Paint consumption checking and taking steps for low consumption of
paint material with quality.
Paint material ordering depends on requirement.
Procuring quality tools for service technicians by auditing tools in weekly basis.
Special tools auditing every week.
Conducting internal trainings for new staf and technicians.
Daily auditing of billing job cards.and pending payments.
Conducting tests for best technicians.
With good communication and friendly relation with staf to lead best results to achieve
targets.
Observing good response giving by team to customers.
Conducting service camps and free check up camps for customer retension.
Daily service fallow ups for vehicles and taking appoint ments for increasing service load.
Maintaining monthly reports like proft and loss business plan and other related reports
sending to management and Volkswagen.


NATURE OF WORK
I have six years experience as body shop incharge in the field of Automobile
Industry, managing all systems in insurance Department and two years experience as a
service manager.
As service manager I have a full knowledge of computers, Automobile Software
packages, full filling of manufacturers related data, Dealer data like daily, weekly,
monthly and yearly sale and onsumption !eports, ustomer omplaint !eports,
"arranty laims and their follow#ups. Dealer $anagement System %D$S Software&,
S$S 'ackage, Solving of (etwork problems, internet operations etc
PERSONAL DETAILS:
Fathers Name : Sharif khan
Date of Birth : 08-03-1980
Marital Status : Married
Languages Known : Telugu, English & Hindi
Nationality : Indian
Religion : Muslim
DECLARATION:
I hereby declares that the above informations given by me are true to the best of my
knowledge.
Place:Hyderabad
Date: N A Khan