Jacques Tchazou

Frisco, TX

TECHNICAL SKILLS
OS: UNIX, Linux, Windows servers 2000 2003 and 2008, HPUX Unix and AIX.
Monitoring tools: CA spectrum, Ehealth, Smart HP BSM 9.X suite, SiS, OMW, OMU, EUM, RUM, NNMi
Platform: IBM, HP and Citrix, VMware, Solaris Local and global zone.
Logical Language: Shell and VB scripting. C/C++ programming and VuGen
Networking: Cisco routers and switches. Wireless networking and LAN, WAN and VLAN, Tier2 and Tier3
Database: MS SQL, Oracle 8-10.
Internet: Http, java, PHP,

PROFESSIONAL EXPERIENCE
Pfizer, Inc., Groton, CT /Remote May 2013-Now
L3 Monitoring Engineer/Advisor for HP BSM Suite of tools, Ehealth and Smart.
Provide Life cycle management and support of HP BSM and SiteScope applications.
Design and a deploy upgrade for SiteScope and HP BSM
Support and maintain the SiteScope application module to SMART and BSM
Investigate, resolve, and/or escalate operational issues with the application, including interfacing and managing
cases with Supplier Software support
Coordinate and resolve cases with Vendors, HP, Avnet , EMC.

T-Mobile, Bothell, WA Feb 2013 - May 2013
Senior Monitoring Implementation Engineer
(HP TOOL BAC 9.20, OML, OMW, SiteScope, SHR, SHA, Wily)
Planning and Implementation of monitoring environment for T-Mobile using HP Tool Suite
Administration of support of Collectors OMW, OML , SiteScope BAC, Wily
Integration administration and support of OMI
Migration of OMW8 to OML9.

MacAfee Inc., an Intel Company Mars 2012 Mars 2013
Senior Monitoring Application engineer (SME)
HP BSM9.1X suite of tools (EUM , SHA, SHR, Service Health, RSTM, NNMi uCMDB, BPM, Omi, BAC)
Collector and Integration to HP BSM (OMU and OMW, SiteScope, NNMi)
Design , Implement and Support monitoring tools for All MacAfee Data centers
Design, Support HP tools for monitoring applications.
Support GOC center around the globe
Administrator of HP tools suite (Monitoring applications) for MacAfee.

PEPSICO, Plano, TX September 2011-Jan 2012
Senior HP Openview OM 9and Agent 11 Implementation Engineer (12000 Nodes)
Ovo engineering and implementation.
Ovo agent certification and implementation (Agent 8.6.501 and Agent 11 package)
OMU9 implementation and administration. Templates, policies, scripts creation

Northwestern Mutual, Milwaukee, WI April 2011-October 2011
Senior HP Openview and BAC administrator (Tool and Automation)
OMW management administration and support patches and upgrade
HP OpenView Configuration management solution (RADIA)
OV, OVPA and glance agent administration, installation, support and upgrade.
Monitoring policies design, implementation and deployment.
NNMi administration and support.

Dell Perot System, New England Medical Center, Boston, MA June 2010 - January 2011
Senior Desktop engineer and Imaging engineer with Credant endpoint encryption on mobile devices
Building and re-imaging desktops and laptops for tufts Medical center.
Supporting AD, User applications and medical applications.
Desktop, Laptop and printer deployment.
Windows XP Pro, windows 7. Image. Designed build and implementation
Network printer Wireless support.

Fidelity Investment, Boston, MA Jan 2007 July 2009
Lead System Service and Support analyst (Tool and Automation) (10000 + servers)
Senior HP Open View Implementation and monitored engineering
SiteScope implementation and Monitoring engineering
HP Ovis Implementation and monitoring engineering
Operation and automation of OpenView, OVIS and SiteScope for Fidelity Environment
Implemented monitoring in a 10 000 plus servers environment. Unix, AIX, LINUX, Windows, Citrix XenApp Server,
and Presentation Server
Implemented and monitoring on CISCO and NORTEL routers and switches
Implemented monitoring in complex financial institution FIDELITY INVESTMENT
Worked with Business Unit to set up monitoring for thousand of applications.

ESP Technology, LLC Sept 2006-Jan 2007
Senior monitoring Engineer
Implementation and monitoring for trading application
Operation and support of monitoring tools on a Windows and Unix platform
Automation and configuration of tools
Built Images for laptops and Desktops
Support of Cisco and Nortel routers and switches

Inforonics, Littleton MA June 2005-Sept 2006
Technical Support Engineer
Application support service, web hosting management and support.
Windows 2000 and 2003 server, Citrix serever ,Unix and Linux monitoring(Nagios) and support.
IIS, Apache server support and monitoring , DNS, html, http, pop, smtp, ftp, telnet, ssh, ping, Ldap.
MS Front page support. MySQL, PHP, ASP
HP products suite trained and certified professional.