POLITE ENGLISH

AIRLINE ASSISTANCE
Ticketing Counter
Good morning/ Good afternoon/Good evening. Welcome to Aerolineas Argentinas
May I see your passport, please?
Can I see your visa, now, please?
Could I see your documents, please?
Let me see your itinerary.
May/Could/Can I see your boarding pass, please?
Can I have a credit card number to secure your reservation?
Dispatching bags
Good morning/ Good afternoon/ Good evening.
Do you have any luggage (Am.)/ baggage (Br.) with you sir/madam?
How many pieces of luggage would you like to dispatch/board,
sir/madam?
Would you be so kind to put your luggage on the scale, please?
Im sorry but/ Im afraid that .your bags exceeds 10 kilos over
the limit. In this case, you must pay a 100 dollars penalty because
your bag exceeds the allowable weight. Once you pay this penalty,
our staff will process your boarding pass.
Excuse me sir/madam, do you have any carry-on with you?
Excuse me, do you take any prohibited items with you such as?
Could you put your carry-on in the bag gauge, please?
Now, could you put your carry-on on the scale, please?
Now, Im going to tag your carry-on luggage. I remind you that there is
another baggage control at the boarding gate. So if I were you, I would try
to a beat the crowds and I would dispatch all the tems that exceeds the
allowance weight right now.
Im sorry but your bag exceeds the allowance weight so you are not
allowed to take it
with you on the plane. For the moment I dont see other option but to
dispatch this.
Assigning seats
What seat would you like to get? /would you like an aisle or window
seat?
The system shows me that I can only offer you a window seat,
Which row would
you like to sit?
Im afraid I only have middle seats available. Which row would you
like to sit?
madam/sir your seat is 1 A, you will be boarding at Gate 1, we are
boarding in 10
minutes
Sales counter/Call Center
Excuse me, madam/sir where would you like to travel?
Excuse me, madam/sir which day would you like to travel?
Excuse me madam/sir which day would you like to come back?
Excuse me, madam/sir would you like to travel in the morning or in the
afternoon?
Excuse me, madam/sir would you like to trvel in Business class or
Economy?
I can offer you a flight on March 25th leaving Washington D.C. at 5.30
p.m., coming back on March 28th leaving Paris at 6.20 p.m.
I can offer you a rate of 2524 dollars + tax. Tax is 3 %.
If youd like I can put you in a waiting list.
Im sorry but there arent flights available for that day. Nevertheless, I can
offer you a flight on March 23rd.
Excuse me madam/sir are you an Aerolineas Plus member?
Im processing your reservation. Hold on a minute, please.
Excuse me madam/sir how many passengers are taking this flight?
Now, Im going to ask you some information to book the flight.
Could you tell me/Would you be so kind to tell me the passengers
names and last names, please?
Is any of them a minor/under 5 years old?