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Citrix End User Login Process Document for

Polycab End users
(Wyse Zero TC client)













Issue Date: 15
th
July 13 Review Date: 22
nd
July 13
Version No.: 1.0 Issued by: Anunta Team Approved by: GM Technology

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Procedure for User Login

Below are the steps to initiate the connection for HSD
Step-1
Provide the Appropriate User Name, Password & Domain Name and hit enter on login
screen appears on the Thin-client


Post entering user credentials you will be successfully logged to HSD Server post this you
will see the one new ICON is created in your monitor.
Kindly double click on ICON and the session will be launched from the HSD server and
you would be able to see your desktop as Figure show below


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Note: Before you are leaving the office or once you done with the work, please logoff the
HSD session and Power off the Thin-client

Steps to logoff safely from the HSD session

To logoff from the HSD session Click on the Start menu and click on logoff button


Clicking on Log Off button will allow you to log off/exit safely from the HSD session








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HSD Dos and Donts
Dos
Do logoff the HSD once your through with the work or leaving for the day
Do lock the HSD if you are going away from the desk or leaving the desk/session idle
Do delete/Archive the unused/unwanted/old files from the Mapped drive.
Do logoff the HSD on Sunday rather than disconnection the session and leaving it idle; Since the
technology team will perform maintenance activity on Servers
Do Shutdown the Thin-Client every day before you leave for the day and whenever not in use
Do keep all the data only on Z drive

Donts
Do not lock the HSD and leave it, if you are done with your work and leaving for the Day or not for
using for more than 2 hours.
Do not store any data/files on the Desktop other than Z:\ Drive
Do not click on the Disconnect button, which is available in start menu
Do not delete any ICON from the Desktop which is available as part of System

Note: Disconnect will keep the user logged in HSD and the session will be running on the Server till its
logged off or terminated.

















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Few Known issues and solutions
Error Reason Steps need to be taken
invalid credentials/ Wrong user
name or password
This error is typically
caused by an
incorrectly typed
password/user
name
Re-attempt with
correct password, still
if not working Contact
care desk tem
The desktop that you are trying
to connect to is currently
unavailable. Try reconnecting
and, if the problem persists,
contact your system
administrator.
HSD may not
powered on or not
registered
Contact care desk tem
Error: The connection to 'group
name' failed with status 1030
Contact care desk tem
Unable to connect
NW cable may be
disconnected, port
issue, etc
Check for others if
none of them is able
to connect please
check with local
Helpdesk else Contact
care desk tem
HSD Session Running slow/
Sluggish screen
Remote computer
issue or NW issue
Contact care desk tem
The session currently
unavailable

Thin client not powering on Hardware issue Contact care desk tem


For any of the above common errors request you to please call Anunta Care
Desk number or email us to resolve your issues with immediate care and
attention.








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Please find below our Customer Care details for any HSD related issues.


Email: care@anuntatech.com

You can also login to our online portal to register any issues

https://care.anuntatech.com/polycab

For any Immediate assistance please do call us at
+91-22-61515199



Escalation Matrix for your reference.

Name Designation
Action
Level Email Address
Primry
Contact Secondry Contact
Ajay Jedia Lead - Ops Level 1 Ajay.Jedia@anuntatech.com
022 6151
5148 9820787461
Siddharth Das CEM Level 1 Siddharth@anuntatech.com
022 6151
5106 9819157872
Anil Prabhu
Manager -
Ops Level 2 anil@anuntatech.com
022 6151
5134 9870173025
Parthasarathy DGM - Ops Level 3 partha@anuntatech.com
022 6151
5110 9870618564
Girish S GM - Ops Level 4 Girish.srinivas@anuntatech.com
080
66336072 9845098612