TSA CONTACT CENTER RECORB

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eonEci Date: 71lo/2o14 12:41148 Plt
lncldent Date: 5/1s/2014 12130{10 Flt
liledlum: Email
Contact Typ: ltlormallGeneral
ContactStatus: Elored
Linked Errent lDs:
Contacl lnformation:
Prelix:
Flrgt r{ame: [E
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Mtddla InltlalllEJlEj-l
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sulltx:
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Fhone:
{999}
999.9999
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Alt Phone: (SgS) e99-99SS
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Contact Address 1:
Contact Addressz:
Conlact City:
Conlact State:
Contact Zip:
Contact Counln :
Contact=*rt,,|!f
l FW: Fe**ongsr eomplalnl
TSA-C0ntactcenter
: FW: Passenger Oomplalnl
rfter two nondellrery messageB regarding lhe old emsll addrss.
pmall
ls UNCi-A$glFlED.
rt: Thursday, July 1O,2014 3:21 Piil
'tsa-conaumerresponse@Issdot.
gov'
: FUll: Pas*enger Complolnl
ErYlcc B6prasiltf, tlv6!
sent my lnillal emall ovor a monih sgo, I look lorward lo your reply.
15 ZULUI+9 EST
email is UNCLASSIFIED,
emaal is UNCLASSIFIED"
28, 2014 3157 PM
"mallto:tsa-esnsumerreaponse@tsa.dot"gov"tsa-consumerresponse@tsa,dol'gov
Passenger Complaint
service Eepresentative,
lor your conslderallon, I look lonvqrd to your reply.
tro7lneed-rerfl oval-shoes-checkpoinl
Page 183 of 216
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ernail is UNCLASSIFIED.
14 May 28, 2814
'. Transportation Securiiy Adminisiration
oM:seniorDele[seollicialandDe,enseAttache-cotonulffi|
Report of Disregard lo Posled Policy at Tampa lirport Sscurity Check
me lo report the demaaning and unaeceptable behavior in violation ol post8.l TSA
at Tampa AirBort A Terrninal on May 19,2Ol4 approximately 12:30 - 12:40. The TSA
ldentitied himsell as a supervisor and provided only the name on his fiam tag,
He wore three slrips on his epauletlE.
slandang in llne prior to lniliatlng international travel I read the TSA policy sign uhlch
lhrea categories ot indaviduals to avoid removing lheir
ghoes
upon bing searched
-
ufldeil|5, olderly ovar 75, rnd th6 military. Wben told to rsmove my roofi/rear upon lhe
ol my individual search, I presented my military lD cardjdentiried myself as a mililary
and .elerencod the above-rnentioneo Jign. urlfoFludely discounted my
the advertiBed policy and turlhermore igoored my inuitation to revie$, the sign which I
hlankly ln8lstlng I remove my shses. He sontinued lo lgnore me snd diarespectlully
awayr lelllng mE hewould rturn whfl I removed my hoes,
no other oplion and no one lo asslsl, I rmovellrnfllhee! and subiected myself to a
:h coflC#qleclb{another TgA member, under@upervision. During the search I
d Mr.;'"""'
lthe
slgnilicance of his nuipes and his trrll name and informed him that I
oed l6-I6d-ge a complaint. Hs refuead to ansurer my quesllons, only slatlng partunctorily lhal
ilyat the an-site supervisor. I then relerenced the Bign and arked if ac a supBrvisor he would
abide by lta inrormation or have it changed; he ignored my guestian" I then asked lor his
inlormallon to which he replied, "l'm 6ll the supervisor you'll nGed."
completion ot rny physical search I approached his tirork slalion and. asked where I
register a crmplaint. He indicated a comment box at which I discovered there ilrerg no tormE
pen$ present. I returned and as*ed him it he intended to restock the slalion sinEe. h was lh
hle ignored my queslion and handad me lho enclosBd slip of paper,
rdescending, ollicious, and dismissive behavior and non'comFliance with
retlect poorly on Ih TSA, the U.S. governmant, and ultimately rne as a U.S,
cemember, fellow government employeen and citizen, I would appreciate lhe courtesy of a
as to hour to improve service or your policies a lhe lerminaa. I maybee reached at
Defense Ollicial and Delense Allache
OO NOT REPLY) isatcc_do_nor_r.eply@Beiltufle.com
yorrr rnqurry.
Bady: Thank
you for your e-mail regardlng the rude behaviqr you experierced lrom a Transportation Security Otlicer
{TSO}.
The Transportalion Security Adminlstration (TSA) regrets any unprolessional trealment you may have experienced. TSA seeks 1o
Frovide
a high level o, security and customer service lo all passengers who pass ihrough our screning checkpoints. Every person and
item must be screeRed belore enlering the secured area, and the way the screening is conducted is imporlant. Our policies and
procedures focus on ensuling lhal all passangars arB trated with dignity, respect, and courtesy,
Please be advised lhal a passenger can always requst lo speak v!.ith lhe Supervisory Transportation Security Officer al the checkpoint
to address any complalnl regarding screniflg procedures.
your romplalnl eoncsrns en hcldent thgt occufred at a $peclflE alrport ree have {oryrarded a copy ol your letter to the
CuslomBr SerYlce Manager.
Page 184 of 216
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hope thii inlormatlon ls helpfsl.
C6ntact Center
Notesl
to. CSttl. at TPlL for. review. dhdyse 7-10-14
Up:
Follow Up;
Data:
Response 1
lnteraction Type: Complaint Airport:.Tampa lnternalional[TPA]
gublect
Category: Customer Service - TSO Airline:
Template Namel Screener Fludeness Referral:
To TSOC Date:
Last Updated By: deborah.hayes
Opening Agent: Patrick.Philpot
Fullillment Sent:
From TSOC Date:
Last Update Dale:. 7i1012014 6:37:05 PM
opened Date: 7,'1012014 4:14:55 PM
Mail Relurfl Date:
'
.
lndicates that the flumber was not received.
*'-
lndicates thal the number is an international number. Should be loufid in the detail.
End Record
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