Susan Rose Fradkin

Cell 704-920-9145
susan.fradkin@yahoo.com
https:!!!.scri"d.comdoc2422209#9$usan-%radkin-%erris
Over 29 years of hardware, software and networking technical support/installation. For the past
3yrs I have been teaching etworking !oncepts, Operating !oncepts, and O"ce !o#putations at
$owan !abarrus !o##unity !ollege and substitute teach for %&'2 classes in !abarrus !ounty !
for (yrs. I en)oy helping people achieve their greatest potential through education and
understanding. *ach person deserves the respect of an understandable answer and assistance. In
#ost cases clearing away the frustration of ignorance is a huge hurdle. I have done help desk for a
large portion of #y technical career and at this ti#e of #y life I feel I have both the e+perience and
wisdo# to do a great )ob at it. I would be a great asset to any e#ployer.
Certifcates: etworking , -icrosoft .rack, etworking , !isco .rack, Operating /yste#s,
!o#puter Infor#ation .echnology, 0ighly 1uali2ed !areer $eadiness 3old !erti2cate 2445, -/
6ord 2447 824459, -/ *+cel 2447 824459, :iscipline in the !lassroo#, and, /uper&*;ective
.echni<ues for !ollecting =ccounts $eceivable.
Education:
Rowan Cabarrus Community College
Associates in Applied Science degrees: etworking .echnology , 24''
Infor#ation /yste#s /ecurity , 24'2
Achievements:
Rowan Cabarrus Community College
Certifcate of Achievement Certifcate of Merit for Outstanding Accomplishment in
nformation !ystems !ecurity "#$"
%rofessional E&perience
24'2 & >resent
Rowan Cabarrus Community College
Faculty .eacher
NET 110 Networing Concepts
.his course introduces students to the networking 2eld. .opics include network ter#inology and
protocols, local&area networks, wide&area networks, O/I #odel, cabling, router progra##ing,
*thernet, I> addressing, and network standards.
N!S 110 !perating Systems Concepts
.his course introduces students to a broad range of operating syste# concepts, including
installation and #aintenance. *#phasis is place on operating syste# concepts, #anage#ent,
#aintenance, and resources re<uired.
!ST 1"" !#ce Computations
.his course introduces the keypad and the touch #ethod using the electronic calculator.
:
/epte#ber 2447 , >resent
Cabarrus County Sc$ool System% Cabarrus County:
!ubstitute 'eacher
/ubstitute .eacher for all *le#entary, -iddle, and 0igh /chool classes, including *+ceptional
!hildren and *nglish /econd ?anguage.
CiRCE &nstitute% Concord NC:
O(ce Manager)Computer 'echnician 8February 244(, /epte#ber 24479
'a(id 'rye Company% Concord NC:
Ancillary ncome !pecialist /epte#ber 244@ , Aanuary 244(9
' !upport 'echnician 8/epte#ber 2443 , /epte#ber 244@9
Identi2ed and learned appropriate software and hardware used and supported by the
organiBation.
/upport for end user #achines hardware and software on 34 in corporate and (2 outside
o"ce >!Cs and peripheral devices.
!onducted research on co#puter products in support of >! procure#ent and develop#ent
e;orts.
Susan Rose Fradkin Page 2
Consulting: ' 'echnician 8=pril 2442 ,/epte#ber 24439
)ac$o(ia * +irst ,nion -erger
.arious ot$er consulting
Nort$East -edical Center% Concord NC:
' *es+top ,evel " !upport !pecialist 8:ece#ber 2444 , :ece#ber 244'9
/C& &nc% C$arlotte NC:
' Consultant 8-ay '999 , Aanuary 24449
S0' Co1ee &nc2% Concord NC:
-etwor+ 'echnician 8ove#ber '99D , -ay '9999