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CREATIVE SELLING

What’s Wrong With


Your Online Ads?
,QKLV³2QOLQHDGVGRQHULJKW´ sages to one per page. 7KLV
DUWLFOHIURPbrasstracksdesign.com, provides advertisers with an ideal
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2QOLQHDGVKDYHFOLFNWKURXJKUDWHV XVHUE\HOLPLQDWLQJXQQHFHVVDU\
RIOHVVWKDQRQHSHUFHQWWKH\DUHGLI- distractions.
¿FXOWWRVHOOWKH\DUHQRWJHQHUDWLLQJ 3. Increase page views.7KLV
UHYHQXHDQGWKH\UXLQWKHDSSHDU- FDQEHGRQHE\GHVLJQLQJKRPHS-
ance of the page. DJHVWREHOHVVFRPSUHKHQVLYH7KH\
-DFREVRQVD\VLIUHYHQXHLVWKH VKRXOGRQO\SURYLGHD³WDVWH´RIWKH
goal and advertisers are the source site’s content to force users to visit
RIPRQH\WKHQWKHDGYHUWLVHU¶V interior pages.
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IRXUZD\VWRPDNHWKDWKDSSHQ tually sensitive basis, rather 7KHUHLVQRFRPSOHWHIRUPXODWR
0DNHWKHDGYHUWLVLQJPHV- than willy-nilly. Users understand help newspaper sites generate reve-
sage the main visual on each the difference between editorial nue, but Jacobson points out that the
page.6LWHVQHHGWRPRYHDZD\IURP and advertising content, but content FXUUHQWDGVWUDWHJ\LVQRWZRUNLQJ
the Interactive Advertising Bureau providers often forget that both news +HDOVRVD\VWKHSULQWSURGXFWVHHPV
standard ad sizes and shapes. and ads can have practical value WRSXWWKHDGYHUWLVHUV¿UVWZLWKRXW
2. Limit advertising mes- when put together. letting down the readers.

Work Less and


Accomplish More
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VWUXJJOHWR¿QLVKDOORIWKHLUZRUNLQ 'HOHJDWH When possible, hand FDQDFFRPSOLVKDQ\WKLQJZLWKWKH
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In John Riddle’s article, “How to /HDUQWROHWJRDQGUHO\RQWKH JHWVRPHWKLQJGRQHWKHQ\RXZLOO
:RUN/HVVDQG$FFRPSOLVK0RUH´ H[SHUWLVHRIRWKHUSHRSOH QRW)RFXVRQZKDW\RXFDQGR
IURPbusinessknowhow.com, he Outsource.,I\RXRU\RXUVWDII
VKDUHVVRPHWLSVWKDWPLJKWKHOS\RX GRQRWKDYHWKHVNLOOVWRFRPSOHWH
Plan and prioritize. 0DNHDOLVW WDVNV\RXZDQWGRQHJLYHWKHZRUN
RIHYHU\WKLQJWKDWQHHGVWREHGRQH WRDVPDOOEXVLQHVVZKR\RXWUXVWWR
LQRUGHURILPSRUWDQFHDQGDVVLJQD do it.
WLPHOLPLWIRUHDFK Focus on one project or
'RQ¶WRYHUERRN\RXUVHOI WDVNDWDWLPH'RQ¶WZRUU\DERXW
:KLOHFUHDWLQJDGDLO\VFKHGXOH PXOWLSOHSURMHFWVDWRQFH±WDNHRQH
PDNHWLPHIRUEUHDNVRUSURMHFWVWKDW DWDWLPH

Vol. 2, Issue 11 – November 2009 15


CREATIVE SELLING

Selling the Best Value


:KHQ\RXUFXVWRPHUVDUHVHDUFKLQJ FXVWRPHUV
IRUDSURGXFWVHUYLFHRUJRRGGHDOWKH\ 7KHLGHDRIXSVHOOLQJLVWRFUHDWHD
ZDQWWRJHWWKHEHVWIRUWKHLUPRQH\ level of interest about a higher-priced
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can. According to the article “How LGHDVWRFRQVLGHUWKDWPLJKWKHOS\RXU
WR8SVHOOLQ<RXU&DOO&HQWUH´IURP client are:
callcenterhelper.comRQHZD\WR ‡6DYHWKHPWLPH
LQFUHDVHWKHYDOXHIRU\RXUFXVWRPHUVLV ‡'HOLYHUEHWWHUUHVXOWV
to up-sell. ‡6DYHWKHPPRQH\ going to be able to decide which of these
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EHQH¿WWKHFXVWRPHUEHFDXVHGRLQJ aspirations. LI\RXGRQ¶WDVNUHOHYDQWTXHVWLRQVJLYH
it for no reason will result in a poor ‡*LYHWKHPDSLHFHRIPLQGVDIHW\ WKHPVXJJHVWLRQVXQGHUVWDQGWKHLU
reputation for pressured selling and DQGVHFXULW\ QHHGVDQGOLVWHQFDUHIXOO\WRKHOSWKHP
SRRUVHUYLFHZKLFKLVQRWZHOFRPHGE\ $FFRUGLQJWRWKHDUWLFOH\RXDUHQRW REWDLQWKHEHVWYDOXHIRUWKHLUPRQH\

Budget Your Business


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an entrepreneur needs to be able All costs: 7KLVLQFOXGHVFRVWVRI RIDOORXWRISRFNHWH[SHQVHV
to prepare budgets and financial operation, purchasing or produc- QHFHVVDU\WRPHHWHVWLPDWHGVDOHV
SUHGLFWLRQVIRUWKHFRPSDQ\,Q LQJWKHSURGXFWDQGPDUNHWLQJ revenues.
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for Your Business” article 7KHWRWDOSURILWRUORVV
IURPbriantracyintl.com, IURPRSHUDWLRQWKDW
KHVD\VWKHSXUSRVHRI PRQWK
a budget is to provide a &XPXODWLYHSURILWV
visual description of the or losses: 7KLVLVWKH
financial results of all FXPXODWLYHSURILWVRU
\RXUEXVLQHVVDFWLYLWLHV ORVVHVRIWKHFRPSDQ\RYHU
A budget should cover a DSHULRGRIPRQWKV3URILWV
SHULRGRIWRPRQWKV and losses are added
and include these four WRJHWKHUHDFKPRQWKWR
PDMRUQXPEHUV get a total, which will tell
Top line: 7KLVQXPEHU \RXZKHQ\RXUEXVLQHVV
UHSUHVHQWVWKHHVWLPDWHG will break even and begin
VDOHVIRUWKHPRQWKDQG earning a profit.
will be the result of a Being able to budget and
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keting and sales activities. RQHRIWKHPRVWLPSRUWDQW
&DOFXODWHWKLVQXPEHUZLWK skills an entrepreneur can
WKHKLJKPHGLXPDQGORZ have.

16 Vol. 2, Issue 11 – November 2009


CREATIVE SELLING

Don’t Go too Low Side Notes


/RZHULQJ\RXUSULFH
is a good idea to an Inside Sales
H[WHQW,Q0LNH%URRNV¶
The book Leadership Secrets
DUWLFOH³+RZWR6WD\ IURPWKH([HFXWLYH2I¿FHby George
)LUPRQ3ULFH´IURP Hathaway provides valuable advice
SalesDog.comKHVD\V for managers. He says a good leader
LVQHYHUVDWLV¿HGZLWKSDUWLDOLQIRUPD-
\RXFDQRQO\JRVRORZ tion. Thus, interject yourself into any
ZLWK\RXUSULFH6RPH GLVFXVVLRQPHHWLQJRUGHEDWHWR¿QG
SURVSHFWVZLOOWDNH\RX out as much as you can. When you
attend professional conferences, ask
up on the offer, but lots of questions and make a pest out of
VRPHZRQ¶W yourself. This will help you to learn and
%URRNVVD\VLI\RX encourage your team to do the same.

NHHSUHGXFLQJ\RXU
SULFHLWFXWVLQWR\RXU
FRPPLVVLRQVUHGXFHV Outside Sales
FRPSDQ\PDUJLQVDQGGRHVQ¶WDOZD\VZRUN,QVWHDG%URRNVVD\V\RXKDYHWR
XQGHUVWDQGWKDWDOOSURVSHFWVDQGFOLHQWVDUHQRWJRLQJWREX\IURP\RX In Art Sobczak’s book, How to
Sell More in Less Time with no
,IWKH\¶UHVWLOODVNLQJ\RXWRORZHUWKHSULFH\RXQHHGWRWHOOWKHPWKDWWKH Rejection, he shares four listen-
RIIHU\RXPDGHLVWKHEHVW\RXFDQGRDQGWKDW\RX¶OOJLYHWKHOHYHORITXDOLW\ ing tips for salespeople. (1) Think
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your reason is strong you’ll do it.
VRPHRQHHOVHWKHQWHOOWKHP\RXXQGHUVWDQGDQGKRSHWRZRUNZLWKWKHPLQWKH (2) Pause and ask a question, then
future. clam up. Don’t answer your own
question. (3) Pause again after their
%URRNVVD\VE\WHOOLQJWKHSURVSHFWVWKLVLQIRUPDWLRQLWZLOOJHWWKHPWRVWRS
answer or statement. (4) Prepare for
ERWKHULQJ\RXDERXWWKHSULFHDQGWDNH\RXURIIHU,IQRW\RXNQRZ\RXZHUH your call to be a better listener.
¿UPDERXW\RXUIHH

Limit
Handout Use
Handouts are a good idea, but they can
be distracting. In Sam Manfer’s article,
“Hold Off on Handouts” from Salesdog.
com, he says that handouts are usually
a distraction during a presentation, but
they can be a good reminder after the
presentation.
While giving the presentation, you want
people to focus on you instead of reading
the handout. However, Manfer does say
that an agenda is a good handout to use
during a presentation so the audience
can have the topics and names of the
presenters.
Also, a parting handout can be valuable
with names, numbers, details and a sum-
mary of the presentation.

Vol. 2, Issue 11 – November 2009 17


CREATIVE SELLING

Take Some
Extra Time, or
You’ll Fall Down Quotable Quotient
Horses are like business prospects. Well-trained horses Excellence is the gradual result of
DUHSUHSDUHGIRUDQ\WKLQJWKH\PLJKWHQFRXQWHUGXULQJWKHLU always wanting to do better.
OLIHWLPH7KH\¶OOOHDUQWRVWDQGVWLOOZKLOHDULGHUPRXQWVDQG Pat Riley (1945- ) American basketball player and coach
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FRPSODLQZKHQLW¶VKRWRXWVLGHRULIWKH\GRQ¶WJHWDEOXHULEERQ
If everything seems under
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get into a routine too. control, you’re just not going
7KH\DOVRGHYHORSZRUNLQJUHODWLRQVKLSVRYHUWLPH%XW fast enough.
VRPHWLPHVFOLHQWVDUHXQSUHGLFWDEOH Mario Andretti (1940- ) American race car driver
$WWLPHVKRUVHVZLOOUXLQDSDWWHUQWKH\¶YHGRQHPXOWLSOH
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Any job you’re given is an
RUWKHVDGGOHLVSLQFKLQJWKHLUVKRXOGHUV2UZRUVHWKH\PLJKW
GHFLGHWRWKURZRIIWKHULGHU²MXVWOLNHWKDWSURVSHFWWKDW
opportunity to prove yourself.
DEUXSWO\VWRSSHGFDOOLQJ Meg Whitman (1956- ) American business executive

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out leaving better and happier.
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Mother Teresa (1910-1997) Albanian humanitarian
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LQFHQWLYHVWRPDWFKWKHULJKWSURVSHFWV,I\RXGRQ¶WSUHSDUHIRU How wonderful it is that nobody
VXFFHVV\RXZRQ¶WKDYHLW<RXZRQ¶WEHFRQ¿GHQWRUUHOD[HG need wait a single moment before
ZKLFKFRXOGPDNH\RXUFXVWRPHUQHUYRXVRUXQZLOOLQJWRZRUN starting to improve the world.
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Anne Frank (1929-1945) German Holocaust victim
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SURIHVVLRQDOWKDWLVQ¶WÀH[LEOHDQGFRPSURPLVLQJ Never doubt that a small group of
7DNHDPRPHQWDQGSD\DWWHQWLRQWRZKR\RXDUHZRUNLQJ thoughtful committed citizens can
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only thing that ever has.
Margaret Mead (1901-1978)
+DSS\WUDLOV
American cultural anthropologist

Nothing great was ever achieved


without enthusiasm.
Kaye Maloney
Editorial Intern Ralph Waldo Emerson (1803-1882)
American essayist and poet

18 Vol. 2, Issue 11 – November 2009

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