QUALITY MANUAL

(ISO 9001:2008)
Level I
Copy No:
Copy Holder:
Issue No : 01 Revision No. : 00
Issue Dae: 01.0!.!01! Revision Dae: 00
Issued "y Approved "y
#Mana$e%en Represenaive& #C'airperson&
T'e Qualiy Manual (overs )* pa$es. +nly (over pa$e o, 'is Qualiy Manual 'as -een approved -y
C'airperson and all o'er pa$es are dee%ed approved.
EACH ONE TEACH ONE CHARITABLE FOUNDATION
+,,. T.. .Road/+pp. 0under To1er/ Hir2i "au$/
0e1ri #3&/ Mu%-ai 4500016
Tel: 0!!4!510!667!5085610
111.eooindia.or$
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70!
9a$e No. 1 o, !
TABLE OF CONTENTS
Do!
No!
ISO
9001:2008
l"#$e %o!
Co%&e%&$ '"(e$
QM701
44 Cover pa$e
1
QM70!
44 Ta-le o, Conens
1
QM70)
44 A%end%en 0'ee
1
QM705
0.1 Lis o, 0upporin$ Do(u%ens
6
0.! Inrodu(ion
0.) 9urpose
0.5 Manual Conrol 9oli(y
0.6 Manual A%end%en 9oli(y
0.* Lis o, Conrolled Copy'olders
0.: Co%pany 9ro,ile
0.; Lo(aion under 'e s(ope
0.8 <=(lusion
QM706
1.0 0(ope o, Ceri,i(aion
1 !.0 Nor%aive Re,eren(e
).0 Ter%s and De,iniions
QM70*
5.1 >eneral re?uire%ens
5
5.!.1 Do(u%enaion re?uire%ens4$eneral
5.!.! Qualiy %anual
5.!.) Conrol o, do(u%ens
5.!.5 Conrol o, ?ualiy re(ords
QM70:
6.1 Mana$e%en (o%%i%en
6
6.! Cuso%er ,o(us
6.) Qualiy poli(y
6.5 9lannin$ ,or ?ualiy o-2e(ives and QM0
6.6.1 Responsi-iliy and au'oriy
6.6.! Mana$e%en represenaive
6.6.) Inernal (o%%uni(aion
6.* Mana$e%en revie1 @ inpu and oupu
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70!
9a$e No. ! o, !
D+C
N+.
I0+
8001:!00;
Clause no.
C+NT<NT0 9a$es
QM70;
*.0 7 *.1 Resour(e %ana$e%en4 provision o, resour(es
!
*.! Hu%an resour(es4(o%peen(e/ a1areness A rainin$
*.) In,rasru(ure
*.5 3orB environ%en
QM708
:.1 9lannin$ o, servi(e realiCaion
:
:.! Cuso%er4relaed pro(esses
:.) Desi$n and develop%en #<=(lusion&
:.5 9ur('asin$
:.67:.6.1 Conrol o, servi(e provision
:.6.!
Dalidaion o, pro(esses ,or produ(ion and servi(e provision
#<=(lusion&
:.6.) Ideni,i(aion and ra(e a-iliy
:.6.5 Cuso%er propery #<=(lusion&
:.6.6 9reservaion o, produ(
:.* Conrol o, %oniorin$ A %easurin$ <?uip%ens #<=(lusion&
QM710
; 7 ;.1 Measure%en/ analysis and i%prove%en
*
;.!.1 Cuso%er sais,a(ion
;.!.! Inernal audis
;.!.) Moniorin$ and %easure%en o, pro(esses
;.!.5 Moniorin$ and %easure%en o, produ( 7servi(e
;.) Conrol o, non4(on,or%in$ servi(e
;.5 Analysis o, daa
;.6 7 ;.6.1 I%prove%en @ (oninual i%prove%en
;.6.! Corre(ive a(ion
;.6.) 9revenive a(ion
QM711
Appendi= A QM0 Inde=
!
QM71!
Appendi= " Responsi-iliy Mari=
1
QM71)
Appendi= C A(iviy Elo1 C'ar
1
QM715
Appendi= D +r$aniCaion C'ar
!
QM716
Appendi= < Responsi-iliy and Au'oriy
Issue No. 7 Dae 01 7 01.0!.!01!
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Revision No. 0!
QUALITY MANUAL
Revision Dae 0).0*.!01)
Do( No. QM70)
9a$e No. 1 o, 1
AMENDMENT SHEET
Eor% No.
FE7MR70)G
Rev 00
0r.
No
<,,e(ive
Dae
9a$e
No.
Ne1
Issue 7
Revisio
n no.
A%end%en Deails MR
Approval
1 10.10.!01!
QM708 9a$e
6 o, 6
01
Clause :.6.5 Cuso%er 9ropery is
in(luded in 'e syse%
0d74
! 10.10.!01!
QM706 9a$e
1 o, 1
01
Nor%aive re,eren(e no. - 9ro(ess
I%prove%en is (orre(ed ,ro% 8000:
!005 o 8005: !008
0d74
) 10.10.!01!
QM706 9a$e
1 o, 1
01
0(ope is a%ended o in(lude 1ordin$
Ho'er servi(esI
0d74
5 10.10.!01!
QM70* 9a$e
1 o, )
01
+usour(e pro(esses are in(reased o
in(lude HCounselin$/ Tea('ers Trainin$/
Inernal AudiI
0d74
6 10.10.!01!
QM70: 9a$e
! o, 6
01
Qualiy +-2e(ives are updaed and
re,ra%ed
0d74
* 10.10.!01!
QM708 9a$e
1 o, 6
01
Clause :.1 poins a and ( are
readdressed
0d74
: 10.10.!01!
QM708 9a$e
! o, 6/
) o, 6/
5 o, 6
01 Clause :.5 is readdressed 0d74
; 10.10.!01!
QM70) 9a$e
1 o, 1
01
A%end%en s'ee is updaed o in(lude
a-ove ('an$es
0d74
8. 0).0*.!01) Appendi= D 01
+r$aniCaion C'ar is ali$ned 1i'
Co%peen(y Mari= #Re?uired& 0d74
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 1 o, 6
0!1 LIST OF SU''ORTIN) DOCUMENTS
Do! No! Q#"l*&+ ,"%"(e,e%& $+$&e, -.oe/#.e %",e
Q09401 Conrol o, Do(u%ens
Q0940! Conrol o, Re(ords
Q0940) Inernal Audi and Mana$e%en Revie1
Q09405 Conrol o, non(on,or%in$ servi(e
Q09406 Corre(ive A(ion
Q0940* 9revenive A(ion
Q0940: Co%peen(y A Trainin$
+M +peraions Manual
T'is ?ualiy %anual and asso(iaed ?ualiy %ana$e%en syse% do(u%ens 'ave -een approved -y
'e C'airperson o, EACH ONE TEACH ONE CHARITABLE FOUNDATION
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. ! o, 6
0!2 INTRODUCTION
T'is %anual is a de%onsra-le and audia-le do(u%en o, EACH ONE TEACH ONE CHARITABLE
FOUNDATION I $ives a (lear des(ripion o, 'e (o%panyJs aspiraion in i%ple%enin$ a ?ualiy
%ana$e%en syse% in 'e or$aniCaion. T'is is a par o, de,ined ?ualiy %ana$e%en syse%. I
$ives a -rie, des(ripion o, 'e a(iviies 'a are i%ple%ened in 'e or$aniCaion as per pre4
re?uisie ,or 'e I0+ 8001:!00; (eri,i(aion. T'is Qualiy Manual %ay no -e reprodu(ed in 1'ole
or in par or o'er1ise dis(losed 1i'ou prior (onsen ,ro% 'e Mana$e%en Represenaive.
T'is is no a (on,idenial do(u%en. T'e >overn%en/ (uso%er or any su(' 'ird pary 1i' 1'i(' a
(onra(ual a$ree%en is arrived %ay use 'is as a proo, ,or veri,i(aion. T'is %anual %ay -e used
as a %arBein$ aid. Ho1ever all (opies o, 'e %anual are (onrolled o avoid %isinerpreaion or
%isuse o, 'e sa%e.
T'e Qualiy Manual 'as -een prepared and issued -y Mana$e%en Represenaive and released 1i'
'e approval o, 'e C'airperson.
0!0 'UR'OSE
T'e Qualiy Manual serves %any purposes as ,ollo1s:
1. T'e Qualiy Manual serves as a sour(e o, re,eren(e ,or ?ualiy poli(ies and pro(edures se ou -y
<+T+ in is ai% o a('ieve and %ainain 'e ?ualiy o, is servi(es.
!. T'e Qualiy Manual deails 'e operaion o, 'e ?ualiy %ana$e%en syse% 'rou$'ou 'e
or$aniCaion and provides (uso%ers 1i' a -asis ,or 'avin$ (on,iden(e in 'e (apa-iliies o,
<+T+ o deliver a ?ualiy servi(e.
). T'e Qualiy Manual provides an opporuniy ,or (uso%ers or o,,i(ial au'oriies o %easure or
audi 'e ?ualiy %ana$e%en syse% o, EACH ONE TEACH ONE CHARITABLE FOUNDATION
I allo1s 'e (o%pany o underaBe is o1n inernal audis/ and so ensure 'e (oninuin$ ?ualiy o,
is servi(es.
0!1 MANUAL CONTROL 'OLICY
T'is Manual:
1. Is prepared and issued -y MR.
!. Is approved -y C'airperson.
). Is 'e sole propery o, <ACH +N< T<ACH +N< CHARITA"L< E+UNDATI+N
5. Is (onrolled as per ?ualiy %ana$e%en syse% 9ro(edure ,or (onrol o, do(u%ens and
Re(ords.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. ) o, 6
6. T'e revision nu%-er re,le(s 'e (urren saus o, 'is %anual.
*. 0'all no -e reprodu(ed or p'oo(opied ei'er parly or 1'olly 1i'ou 'e approval o,
C'airperson A MR.
:. Is (ir(ulaed o all 'e -elo1 %enioned (opy'olders.
;. is no su-2e( o any unau'oriCed (orre(ions or a%end%ens.
8. is su-2e( o audis.
0!2 MANUAL AMENDMENT 'OLICY
1. +nly MR is au'oriCed o %aBe ('an$es in 'e Qualiy Manual in (onsulaion 1i' 'e
C'airperson. FRe,er ?ualiy %ana$e%en syse% pro(edure ,or (onrol o, do(u%en and (onrol
o, re(ordsG.
!. T'e ('an$es in 'e ?ualiy %ana$e%en syse% do(u%ens are re,le(ed in 'e A%end%en
0'ee.
). T'e ('an$es are re,le(ed in all 'e (opies.
0!3 LIST OF CO'Y HOLDERS
CO'Y NO! CO'Y HOLDER NATURE OF DOCUMENT
01 M"%"(e,e%& Re-.e$e%&"&*ve M"$&e. Co-+
02 C4"*.-e.$o% Co%&.olle/ Co-+
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 5 o, 6
0!5 OR)ANI6ATION 'ROFILE
<a(' +ne Tea(' +ne C'aria-le Eoundaion is develop%en or$aniCaion esa-lis'ed in
18;) ai%s a (reain$ opporuniies ,or 'e underprivile$ed ('ildren in rural and ur-an India.
+ver a period o, i%e 1e 'ave rea('ed ou o %ore 'an 6000 ('ildren in ur-an and rural India.
More 'an ;000 sudens 'ave already passed 'rou$' 'e <+T+ 2ourney.
+ver !* years o, 1orBin$ ,or ('ildren and 'eir ,a%ilies a(ross !0 saes in India.
3e 'ave learn 'a per%anen ('an$e is only possi-le 1'en 1e a(Ble 'e roo (auses 'a
(oninue o Beep 'e% unedu(aed/ e=ploied and vulnera-le.
Your suppor 'as ena-led us o rea(' ou o 10000 ('ildren in 'e year !008410 alone. "u 'ere
are %any %ore o $o
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 6 o, 6
0!8 LOCATIONS UNDER THE SCO'E
(Co.-o."&e O77*e)
EACH ONE TEACH ONE CHARITABLE FOUNDATION
+,,. T.. .Road/+pp. 0under To1er/ Hir2i "au$/
0e1ri #3&/ Mu%-ai 4500016
Tel: 0!!4!510!667!5085610
111.eooindia.or$
0!9 E8l#$*o%$
T'e ,ollo1in$ re?uire%ens are no appli(a-le a <+T+ due o 'e naure o, 'e or$aniCaion and is
-usiness a(iviies 'en(e 'is is (onsidered ,or e=(lusion.
I0+ 8001:!00;
Clause no.
I0+ 8001:!00; Clause Na%e .usi,i(aion
:.) Desi$n and Develop%en Currenly our -usiness pro(esses does no underaBe
any desi$n or develop%en. Hen(e 'e e=(lusion is
sou$'.
:.6.! Dalidaion o, 9ro(esses ,or
9rodu(ion and 0ervi(e
9rovision
Currenly no spe(ial pro(ess e=is 1i'in 'e
or$aniCaion 1'i(' re?uires is validaion/ 'en(e 'e
e=(lusion is sou$'.
:.6.5 Cuso%er 9ropery Nei'er any produ(s nor any do(u%ens are re(eived
,ro% (uso%er #suden&K 'en(e 'is (lause is no
appli(a-le
:.* Conrol o, %oniorin$ A
%easurin$ <?uip%ens
T'ere is no %easurin$ and %oniorin$ e?uip%ens are
appli(a-le K 'en(e 'is (lause is no appli(a-le
Ho1ever/ 'e a-ove e=(lusions do no a,,e( <+T+Js a-iliy or responsi-iliy o provide our servi(es 'a
%ee (uso%er and appli(a-le sauory A re$ulaory re?uire%ens.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM706
9a$e No. 1 o, 1
1!0 SCO'E OF CERTIFICATION
T'e SCO'E o, I0+ 8001:!00; Qualiy Mana$e%en 0yse% o, EACH ONE TEACH ONE
CHARITABLE FOUNDATION
e=ends o 'e a(iviies o,

"Providing educational and other support services to underprivileged
children"
2!0 NORMATI9E REFERENCE
a. I0+ 8000:!006: Qualiy Mana$e%en 0yse%s 4 Eunda%enals and Do(a-ulary
-. I0+ 8005:!008 >uidelines ,or 9ro(ess I%prove%en
(. I0+ 18011:!00!/ >uidelines ,or ?ualiy and7or environ%enal %ana$e%en syse%s audiin$
0!0 TERMS AND DEFINITIONS
0r. No. Na%e Des(ripion 7 De,iniion
1. 0ervi(e <du(aional servi(e
!. QM Qualiy Manual
). Q09 Qualiy %ana$e%en syse% 9ro(edure
5. QM0 Qualiy Mana$e%en 0yse%
6. MRM Mana$e%en Revie1 Meein$
*. MR Mana$e%en Represenaive
:. CA9A Corre(ive A(ion A 9revenive A(ion
;. Eun(ional
Head
Re(epion/ A((ouns/ Cas'ier/ Treasurer/ C'air%an A C'airperson
8. NC0 Non Con,or%in$ 0ervi(e
10. HR Hu%an Resour(es
11. <+T+ <ACH +N< T<ACH +N< CHARITA"L< E+UNDATI+N
1!. Cuso%er 0uden
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM70*
9a$e No. 1 o, )
1!0 QUALITY MANA)EMENT SYSTEM
T4.o#(4o#& &4e &e8& o7 &4*$ Q#"l*&+ M"%#"l: &4e &e., ;-.o/#&< 4"$ =ee% .e7e..e/ "$
;$e.v*e< o%l+ &o "l*(%: o%ve%*e%& "%/ e"$+ #%/e.$&"%/*%(!
1!1 )ENERAL REQUIREMENTS
<+T+ 'as esa-lis'ed/ do(u%ened and is i%ple%enin$ A %ainainin$ 'e ?ualiy %ana$e%en
syse% and %aBe e,,ors o (oninually i%prove is e,,e(iveness as per 'e I0+ 8001:!00;
re?uire%ens. <+T+ 'as
a& deer%ined 'e pro(esses needed ,or ?ualiy %ana$e%en syse% and 'eir appli(aion
'rou$'ou 'e or$aniCaion liBe do(u%ens and re(ords (onrol/ inernal audi A %ana$e%en
revie1/ (uso%er ,eed-a(B7(o%plains/ 'irin$ o, servi(es/ overall e('ni(al operaion and
rainin$K
-& deer%ined 'e se?uen(e A inera(ion a%on$ 'e pro(esses o, ?ualiy %ana$e%en syse%
#A99<NDIL C&.
(& deer%ined 'e (rieria and %e'ods liBe re$ular inernal audi and %ana$e%en revie1 o
ensure 'a -o' 'e operaion and (onrol o, 'ese pro(esses are e,,e(iveK
d& ensured 'e availa-iliy o, resour(es liBe 'u%an/ ,inan(ial and in,or%aion ne(essary o suppor
'e operaion and %oniorin$ o, 'ese pro(essesK
e& esa-lis'ed 'e pro(esses o, inspe(ion/ %easure%en and 'e analysis o, a-ove pro(essesK
,& esa-lis'ed 'e syse% o, aBin$ (orre(ion/ (orre(ive a(ion and prevenive a(ion ne(essary o
a('ieve planned resuls and %aBe e,,ors o (oninual i%prove%en o, 'ese pro(esses.
T'e a-ove pro(esses are %ana$ed in a((ordan(e 1i' 'e re?uire%ens o, I0+ 8001:!00;.
<+T+ ousour(ers (aerin$ servi(e/ Counselin$/ Tea('ers Trainin$/ Inernal Audi 1'i(' is (onrolled
'rou$' pur('asin$ (lause #:.5&
1!2 Do#,e%&"&*o% Re>#*.e,e%&$
1!2!1 )e%e."l
T'e Qualiy Mana$e%en 0yse% do(u%enaion 'as (overed
a& Qualiy 9oli(y/ ?ualiy o-2e(ives and pro(ess o-2e(ives/
-& Qualiy Manual/
(& Mandaory pro(edures and re(ords re?uired -y I0+ 8001:!00;
d& Do(u%ens #Q09s& o'er 'an %andaory pro(edures in(ludin$ re(ords deer%ined -y <+T+
ensurin$ e,,e(ive plannin$/ operaion and (onrol o, is pro(esses.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70*
9a$e No. ! o, )
T'e QM0 do(u%ens 'ave 'e ,ollo1in$ au'oriCaion as under:
Level Do#,e%& I$$#e/ =+ A--.ove/ B+
44 Qualiy 9oli(y and Qualiy +-2e(ives MR
C'airperson
I Qualiy Manual MR
C'airperson
II Qualiy 0yse% 9ro(edures MR C'airperson
III Eor%as7Re(ords MR C'airperson
(1!2!2 Q#"l*&+ M"%#"l)
<+T+ 'as esa-lis'ed and %ainained a ?ualiy %anual 'a in(ludes
a& 'e s(ope o, 'e ?ualiy %ana$e%en syse%/ in(ludin$ deails o, and 2usi,i(aion ,or (lause
e=(lusion/
-& re,eren(e o, do(u%ened pro(edures/
(& des(ripion o, 'e inera(ion -e1een 'e pro(esses o, 'e ?ualiy %ana$e%en syse% #5.1.-&.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70*
9a$e No. ) o, )
(1!2!0 Co%&.ol o7 Do#,e%&$)
<+T+ 'as esa-lis'ed a do(u%ened pro(edure #Q09401& ,or (onrollin$ o, do(u%ens re?uired -y
'e ?ualiy %ana$e%en syse%. T'e do(u%ened pro(edure ensures 'a
a& do(u%ens are ade?uae prior o issue/
-& do(u%ens are revie1ed and updaed as ne(essary and re4approved -y op %ana$e%en/
(& ('an$es and 'e (urren revision saus o, 'e do(u%ens are ideni,ied 'rou$' revision nu%-er
and dae/
d& relevan versions o, appli(a-le do(u%ens are availa-le 1i' (onrolled (opy'olders/
e& do(u%ens are le$i-le and readily ideni,ia-le/
,& do(u%ens o, e=ernal ori$in as deer%ined -y <+T+ 1'i(' are ne(essary ,or plannin$ and
operaion o, 'e ?ualiy %ana$e%en syse% are ideni,ied and 'eir disri-uion is (onrolled/
and
$& +-solee do(u%ens are prevened ,ro% unended use -y ideni,yin$ 'e% -y puin$ o-solee
%arB i, 'ey are reained ,or any purpose.
(1!2!1 Co%&.ol o7 Reo./$)
<+T+ ensures 'a re(ords esa-lis'ed o provide eviden(e o, (on,or%iy o re?uire%ens and o, 'e
e,,e(ive operaion o, 'e ?ualiy %ana$e%en syse% are (onrolled properly.
A do(u%ened pro(edure #Q0940!& 'as -een esa-lis'ed 1'ere (onrols needed 'ave -een de,ined
,or 'e ideni,i(aion/ sora$e/ proe(ion/ rerieval/ reenion i%e and disposiion o, re(ords. A
Maser Lis o, ?ualiy re(ords is updaed and %ainained -y MR.
T'e re(ords are %ade le$i-le/ readily ideni,ia-le and rerieva-le.
Re$-o%$*=*l*&+:
C'airperson
Eun(ional Heads
Mana$e%en Represenaive
Re7e.e%e Do#,e%&$:
1. I0+ 8001:!00; Inernaional 0andard
!. Q09 ,or Conrol o, Do(u%ens #Q09401&
). Q09 ,or Conrol o, Re(ords #Q0940!&
5. Q09 ,or Inernal Audi and Mana$e%en Revie1 #Q0940)&
6. Q09 ,or Conrol o, Non(on,or%in$ produ( #Q09405&
*. Q09 ,or Corre(ive A(ion #Q09406&
:. Q09 ,or 9revenive A(ion #Q0940*&
;. Q09 ,or Co%peen(y A Trainin$ #Q0940:&
8. +peraions Manual #+M&
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70:
9a$e No. 1 o, 6
2!0 MANA)EMENT RES'ONSIBILITY
2!1 M"%"(e,e%& Co,,*&,e%&
1. <+T+Js op %ana$e%en is (o%%ied o 'e develop%en and i%ple%enaion o, 'e ?ualiy
%ana$e%en syse% and o (oninually i%provin$ is e,,e(iveness
a& -y (o%%uni(ain$ o 'e e%ployees 'e i%poran(e o, %eein$ (uso%er re?uire%ens as
1ell as sauory and re$ulaory re?uire%en liBe "o%-ay s'op esa-lis'%en/ do(ors
re$israion (eri,i(ae a <+T+/
-& 'rou$' esa-lis'ed ?ualiy poli(y/
(& 'rou$' esa-lis'ed ?ualiy o-2e(ives/
d& -y (ondu(in$ %ana$e%en revie1 %eein$ every si= %on's o revie1 'e develop%en o,
?ualiy %ana$e%en syse%/
e& -y ensurin$ 'e availa-iliy o, resour(es liBe 'u%an/ (apial/ ,inan(ial as and 1'en re?uired.
,& -y seeBin$ opporuniies ,or -usiness i%prove%en.
2!2 C#$&o,e. Fo#$
T'e op %ana$e%en o, <+T+ ensures 'a 'e (uso%er needs and e=pe(aions are ,ul,illed 1i'
'e ai% o, en'an(in$ (uso%er sais,a(ion -y:
a& undersandin$ 'e needs and e=pe(aions o, is (uso%ers -y C'airperson7 Eun(ional Heads/
-& (o%%uni(ae 'e re?uire%ens 'rou$'ou 'e or$aniCaion/
(& Coninually i%prove in 'e ?ualiy %ana$e%en syse% pro(esses o sais,y (uso%er
re?uire%ens.
2!0 Q#"l*&+ 'ol*+
<+T+ 'as de,ined and do(u%ened is poli(y ,or ?ualiy/ in(ludin$ o-2e(ives ,or ?ualiy/
(o%%i%en o ?ualiy and 'is is (o%%uni(aed 'rou$'ou 'e Co%pany. T'e Qualiy 9oli(y is
revie1ed in ea(' MRM ,or suia-iliy. <+T+ ensures 'a 'e ?ualiy poli(y and ?ualiy o-2e(ives are
(o%%uni(aed/ i%ple%ened and undersood -y all e%ployees in 'e or$aniCaion. T'e ?ualiy
poli(y is displayed in 'e (o%pany.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM70:
9a$e No. ! o, 6
QUALITY 'OLICY
3e are (o%%ied o en'an(in$ 'e s('oolin$ o, 'e underprivile$ed ('ildren -y sren$'enin$ 'eir
inelle(ual (apa-iliies and rainin$ 'e% o -e (o%peen/ e'i(al and so(ially responsi-le (iiCens
o, India.
3e are also (o%%ied o i%provin$ 'e pro(esses o, our or$aniCaion o %a=i%iCe 'e i%pa( on
'e delivery o, our servi(es -y (oninually %oniorin$ our ?ualiy %ana$e%en syse%
Lo(aion: Mu%-ai .yoi Tanna
Dae : 01.0!.!01! C'airperson

2!1 'l"%%*%(
(2!1!1 Q#"l*&+ O=?e&*ve$)
T'e op %ana$e%en 'as esa-lis'ed ?ualiy o-2e(ives in(ludin$ 'ose %eein$ servi(e
re?uire%ens 1i'in 'e or$aniCaion. T'ey are as under:
Co%pleion o, sylla-us a leas 10 days -e,ore 'e s('ool e=a%inaion
0udens (ounselin$ on(e every ?uarer.
Tea('ers Trainin$ on(e every year.
Rae o, suppored sudensJ drop ou s'ould no -e %ore 'an ) sudens per year.
T'ese Qualiy +-2e(ives are -ased on 0MART prin(iple i.e. 'e Qualiy +-2e(ives are Spe(i,i(/
Measura-le/ A('ieva-le/ Realisi( and Ti%e "ound.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70:
9a$e No. ) o, 6
(2!1!2 Q#"l*&+ M"%"(e,e%& S+$&e, 'l"%%*%()
Top Mana$e%en o, <+T+ ensures 'a
a& plannin$ is (arried ou o, ?ualiy %ana$e%en syse% 1'i(' 'elps in %eein$ 'e re?uire%ens
o, 5.1 o, I0+ 8001:!00; as 1ell as 'e ?ualiy o-2e(ives and
-& 'e ine$riy o, ?ualiy %ana$e%en syse% is %ainained 1'enever ('an$es o QM0 is planned
and i%ple%ened. T'is is done 'rou$' ade?uae (onrol o, do(u%ens and re(ords #Q09401&.
2!2 Re$-o%$*=*l*&*e$: A#&4o.*&+ "%/ Co,,#%*"&*o%
(2!2!1 A#&4o.*&+ "%/ Re$-o%$*=*l*&+)
T'e op %ana$e%en 'as de,ined and (o%%uni(aed 'e responsi-iliies and au'oriies 1i'in 'e
or$aniCaion o 'ave (lariy o, 2o- responsi-iliy and e,,e(ive (o%plian(e o, QM0. T'e Responsi-iliy
Mari= #A99<NDIL "& and or$aniCaion ('ar #A99<NDIL D& s'o1s people responsi-le ,or Bey
posiions in 'e (o%pany.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70:
9a$e No. 5 o, 6
2!2!2 M"%"(e,e%& Re-.e$e%&"&*ve
<+T+ 'as appoined a %e%-er o, 'e (o%pany as Mana$e%en Represenaive 1'o looBs a,er I0+
8001:!00; Qualiy Mana$e%en 0yse% 1i'in 'e or$aniCaion. MR 'as 'e sole responsi-iliy o,
preparin$ and issuin$ 'e QM0 do(u%ens.
T'e MR 'as 'e ,ollo1in$ responsi-iliy and au'oriy respe(ively:
1. ensurin$ 'a pro(esses needed ,or 'e ?ualiy %ana$e%en syse% are ade?uaely esa-lis'ed/
e,,e(ively i%ple%ened and %ainained.
!. reporin$ o C'airperson on 'e per,or%an(e o, 'e ?ualiy %ana$e%en syse% re$ularly and
needs ,or i%prove%ens.
). ensurin$ 'e pro%oion o, a1areness o, (uso%er re?uire%ens 'rou$'ou 'e or$aniCaion.
5. Liaisonin$ 1i' 'ird pary (eri,i(aion -ody on %aers relaed o ?ualiy %ana$e%en syse%.
6. (onrollin$ do(u%ens and re(ords relaed o 'e ?ualiy %ana$e%en syse%.
*. plannin$/ arran$in$/ (ondu(in$ and (oordinain$ inernal ?ualiy audis 1i'in 'e or$aniCaion.
:. (olle(in$ and (o%pilaion o, audi ,indin$s deails ,ro% audiors.
;. ensurin$ i%ely (losure o, all non4(on,or%iies -y 'e audiees and 'eir veri,i(aion.
8. preparaion and (ir(ulaion o, a$enda ,or MRM o respe(ive pari(ipan.
10. (oordinaion A (ondu(in$ MRM/ preparin$ %inues o, MRM/ is (ir(ulaion o 'e pari(ipans.
No&e:
1. T'e e%ployees o, <+T+ are %ade a1are o, 'e appoin%en and responsi-iliy A au'oriy o,
MR.
!. T'e MR is au'oriCed o i%ple%en and aBe all suia-le de(isions/ as dee%ed ne(essary/
re$ardin$ %ainenan(e o, 'e ?ualiy %ana$e%en syse%.
(2!2!0 I%&e.%"l Co,,#%*"&*o%)
1. 9ro(esses are esa-lis'ed ,or (o%%uni(aion 1i'in <+T+. Me'ods o, (o%%uni(ain$ 'e
e,,e(iveness o, 'e QM0 in(lude %ana$ers revie1 %eein$s/ %ana$e%en revie1 %eein$K
(ir(ulaion o, %ana$e%en revie1 %eein$s/ inernal audi (losin$ %eein$s. <+T+ also a(ively
en(oura$es ,eed-a(B 7 su$$esion and (o%%uni(aion ,ro% our people in 'e or$aniCaion as a
%eans o, involvin$ 'e%/ 1'i(' (an lead o (oninual i%prove%en in 'e ?ualiy %ana$e%en
syse%.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70:
9a$e No. 6 o, 6
<+T+ e%p'asiCes -y (o%%uni(ain$ 'rou$'
a. Involve%en o, C'airperson in day o day operaions/
-. Displayin$ noi(e -oard in 'e o,,i(e o Bno1 'e 'appenin$s 1i'in 'e or$aniCaion or any
o'er in,or%aive ne1sK
(. Use o, in,or%al dis(ussion/ repors/ elep'ones/ inernal %e%o/ e%ail/ ,a=es/ %o-ile p'ones
,or (o%%uni(aion o, use,ul in,or%aion 1i'in 'e or$aniCaion.
2!3 M"%"(e,e%& Rev*e@
2!3!1 )e%e."l
T'e op Mana$e%en o, <+T+ revie1s 'e ?ualiy %ana$e%en syse% a leas on(e in si= %on's
o ensure is (oninuin$ suia-iliy/ ade?ua(y and e,,e(iveness. T'is %ana$e%en revie1 assesses
and e=plores 'e opporuniies ,or i%prove%en 'rou$' 'e pari(ipaion o, Eun(ional Heads and
need ,or any ('an$es re?uired in 'e ?ualiy %ana$e%en syse% in(ludin$ ?ualiy poli(y/ ?ualiy
o-2e(ives and pro(ess o-2e(ives. T'e %inues o, %ana$e%en revie1 %eein$ is %ainained.
2!3!2 Rev*e@ I%-#&
T'e inpu o %ana$e%en revie1 in(ludes in,or%aion on:
a& resuls o, audis #inernal7e=ernal&/
-& (uso%er ,eed-a(B/
(& pro(ess per,or%an(e and servi(e (on,or%iy/
d& saus o, prevenive and (orre(ive a(ions/
e& ,ollo1 up a(ions ,ro% previous %ana$e%en revie1s/
,& ('an$es 'a (ould a,,e( 'e ?ualiy %ana$e%en syse%/
$& revie1 o, Qualiy 9oli(y/ Qualiy +-2e(ives/ 9ro(ess +-2e(ives/
'& resour(e and rainin$ re?uire%en/
i& re(o%%endaion ,or i%prove%en.
2& any o'er poins
2!3!0 Rev*e@ O#&-#&
T'e a(ion plans7 oupu ,ro% 'e %ana$e%en revie1 in(lude any de(isions and a(ions relaed o:
a& i%prove%en o, 'e e,,e(iveness o, 'e ?ualiy %ana$e%en syse% and is pro(esses/
-& i%prove%en o, servi(es relaed o (uso%er re?uire%ens/ and
(& resour(e needs.
Re$-o%$*=*l*&+:
C'airperson
Mana$e%en Represenaive
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70;
9a$e No. 1 o, !
Re7e.e%e Do#,e%&$:
a& I0+ 8001:!00; Inernaional 0andard
-& Q09 ,or Inernal Audi and Mana$e%en Revie1 #Q0940)&
(& Q09 ,or Corre(ive A(ion #Q09406&
d& Q09 ,or 9revenive A(ion #Q0940*&
e& Q09 ,or Co%peen(y and Trainin$ #Q0940:&
3!0 RESOURCE MANA)EMENT
3!1 '.ov*$*o% o7 Re$o#.e$
<+T+ 'as deer%ined and provided 'e resour(es liBe (o%peen personnel/ in,rasru(ure/ (ordial
1orB environ%en A 1orB spa(e/ rainin$/ ,inan(ial resour(es and ensure 'a
a& ?ualiy %ana$e%en syse% is e,,e(ively i%ple%ened and %ainained and e,,ors are %ade o
(oninually i%prove is e,,e(iveness/
-& (uso%er re?uire%ens are %e (oninuously o en'an(e 'eir sais,a(ion.
(& o'er ineresed paries are also aBen (are o, liBe personnel 1i'in 'e or$aniCaion/ suppliers/
o1ners/ so(iey.
3!2 H#,"% Re$o#.e$
3!2!1 )e%e."l
<+T+ ensures personnel per,or%in$ 1orB a,,e(in$ (on,or%iy o servi(e re?uire%ens are
(o%peen on 'e -asis o, appropriae edu(aion/ rainin$/ sBills and e=perien(e.
3!2!2 Co,-e&e%e: T."*%*%( "%/ A@".e%e$$

a) <+T+ 'as deer%ined 'e ne(essary (o%peen(e re?uired 1i'in 'e or$aniCaion ,or personnel
per,or%in$ 1orB a,,e(in$ (on,or%iy o servi(e re?uire%ens/
-& 1'ere appli(a-le/ provides rainin$ or aBes o'er a(ions o a('ieve 'e ne(essary (o%peen(e/
(& evaluaes 'e e,,e(iveness o, 'e rainin$ i%pared ,or 'eir a(ual appli(aion in 'eir 1orB/ i,
re?uired ,ur'er re,res'er rainin$ is i%pared and evaluaed.
d& <nsures 'a is personnel are %ade a1are o, 'e relevan(e and i%poran(e o, 'eir a(iviies
and de,ined responsi-iliy 'rou$' or$aniCin$ rainin$ 1'i(' 'elps 'e% in a('ieve%en o, 'e
?ualiy o-2e(ives.
e& %ainains re(ords o, edu(aion/ e=perien(e/ sBills and rainin$ provided.
Issue No. 7 Dae 01 7 01.0!.!01!
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70;
9a$e No. ! o, !
3!0 I%7."$&.#&#.e
T'e %ana$e%en 'as deer%ined/ provided and ensures %ainainin$ 'e in,rasru(ure ne(essary in
'e or$aniCaion o a('ieve (on,or%iy o servi(e re?uire%ens. T'e in,rasru(ure a <+T+ in(ludes
resour(es su(' as
a& -uildin$/ ade?uae 1orBspa(e in o,,i(e/ asso(iaed uiliies liBe ade?uae po1er arran$e%enK
sa,e drinBin$ 1aer/ ,a(iliies and proper (are ,or e%ployees -y providin$ 'e% ,irs aidK
insallin$ ,ire e=in$uis'ers in 'e o,,i(e o preven any uno1ard in(iden(e due o ,ireK ade?uae
sora$e ,a(iliy ,or sora$e o, do(u%ens re(eived ,ro% (uso%ers/ Eurniure and Ei=ures
#in(ludin$ 1orB saions and appropriae ('airs&/ pro(ess e?uip%en #-o' 'ard1are and
so,1are&
a& supporin$ servi(es liBe ele(o% ne1orB #elep'one/ ,a= %a('ine/ inerne/ (o%puer/ (o%puer
ne1orBin$/ %o-ile p'ones& and in,or%aion syse%s.
Mainenan(e o, 'e essenial in,rasru(ure ele%ens is planned and i%ple%ened on 'e -asis o, a
prevenive approa('.

3!1 Ao.B E%v*.o%,e%&
<+T+ 'as deer%ined and %ana$ed 'e 1orB environ%en needed o a('ieve (on,or%iy o servi(e
re?uire%ens in 'ose (ondiions under 1'i(' 1orB is per,or%ed in(ludin$
a& 9'ysi(al #>ood layou and proper li$'in$/ Appropriae Ta-le and (o%,ora-le ('airs/ Cup-oards
,or sora$e o, do(u%ens/ 0ore roo% ,or do(u%ens
-& environ%enal Air (ondiioner ,or (ool and dus ,ree environ%en a 'e +,,i(e and
(& o'er ,a(ors su(' as noise/ e%peraure/ 'u%idiy/ li$'in$ or 1ea'er.
0u(' (ondiions are also %oniored on daily -asis.
<+T+ ensures %ainenan(e o, (leanliness/ 'y$ieneK dus re%oval/ polluion ,ree environ%en/ daily
'ouseBeepin$ in 'e o,,i(e o %ana$e 'e 1orB environ%en.
Re$-o%$*=*l*&+:
C'airperson
Eun(ional Heads
Re7e.e%e Do#,e%&$:
a& I0+ 8001:!00; Inernaional 0andard
-& Q09 ,or Co%peen(y and Trainin$ #Q0940:&
(& +peraions Manual #+M&
Issue No. 7 Dae 01 7 01.0!.!01!
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 1 o, 6
5!0 SER9ICE REALI6ATION
5!1 'l"%%*%( o7 Se.v*e Re"l*C"&*o%
<+T+ 'as planned/ developed and do(u%ened 'e pro(esses needed ,or servi(e realiCaion #Q094
0;&. T'e servi(e realiCaion plannin$ is in (onsisen(e 1i' 'e re?uire%ens o, 'e o'er QM0
pro(esses. T'e A''ENDID A s'o1s do(u%ened pro(edures versus I0+ 8001:!00; ele%ens $ives
'e linBa$es -e1een 'e 1o.
<+T+ 'as deer%ined 'e ,ollo1in$ e,,e(ive plannin$ o, servi(e realiCaion:
a& ?ualiy o-2e(ives and 'e re?uire%ens ,or our servi(esK
-& <sa-lis'ed pro(esses and do(u%ens ,or servi(e realiCaion #A''ENDID F& and provide
ne(essary resour(es liBe (o%%uni(aion ne1orB #e%ail/ elep'one/ ,a=/ %o-ile p'one/
(o%puers/ priners& spe(i,i( o our servi(e operaionsK
(& re?uired veri,i(aion/ %oniorin$ A %easure%en a(iviies spe(i,i( o our servi(e operaion and
'e (rieria ,or servi(e a((epan(eK
d& Mainenan(e o, ?ualiy re(ords as an eviden(e 'a realiCaion pro(ess %ee 'e spe(i,ied
re?uire%ens.
5!2 C#$&o,e.E.el"&e/ -.oe$$e$
5!2!1 De&e.,*%"&*o% o7 Re>#*.e,e%&$ Rel"&e/ &o &4e Se.v*e
<+T+ deer%ines
a& T'e re?uire%ens spe(i,ied and e=pressed a 'e i%e o, ad%iin$ sudens o <+T+Js
pro$ra%s.
-& T'e re?uire%ens are in er%s o, ad%ission o <+T+ e(.
(& T'e re?uire%ens no spe(i,ied -u ne(essary su(' as i%ely A (o%plee delivery ,or 'e
le(ures
d& T'e sauory and re$ulaory re?uire%ens as appli(a-le o 'e ea('in$ servi(e.
e& Any addiional re?uire%ens (onsidered ne(essary -y <+T+.
5!2!2 Rev*e@ o7 Re>#*.e,e%&$ .el"&e/ &o &4e Se.v*e
<+T+ revie1s 'e re?uire%ens relaed o 'e ad%iin$ sudens o <+T+ prior o 'eir
(o%%i%en o sudens and ensures 'a
a& pari(ular re?uire%ens relaed o sudens are de,ined in er%s o, in(o%e $roup/ ,a%ily
-a(B$round/ sandard o, livin$ e( o, 'e suden
-& ad%ission re?uire%ens di,,erin$ ,ro% 'ose previously e=pressed are resolvedK
(& <+T+ 'as 'e a-iliy o %ee 'e de,ined (rieria.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. ! o, 6
Re(ords o, sele(ion pro(ess -e1een sudens/ s('ools and <+T+ and a(ions arisin$ ,ro% i are
%ainained and re(orded.
3'ere 'e ea('in$ re?uire%ens are ('an$ed/ su(' as ('an$e in (urri(ulu%/ sylla-us or peda$o$y/
<+T+ ensures 'a 'e issues arisin$ ou o, ('an$es are resolved.
<+T+ 'as esa-lis'ed and do(u%ened a pro(edure #+M&.
5!2!0 C#$&o,e. Co,,#%*"&*o%
<+T+ deer%ines and i%ple%ens e,,e(ive arran$e%ens ,or (o%%uni(ain$ 1i' (uso%ers in
relaion o:
a& 0ervi(e in,or%aion 'rou$' -ro('ures/ inerne/ 1e-sies and re,eren(e.
-& <n?uiries/ a%end%ens/ e(. 'rou$' elep'ones and 1rien (orresponden(e or personal
(o%%uni(aion 1i' 'e (uso%er re$ardin$ order 'andlin$
(& Eeed-a(B 'rou$' Eeed-a(B Eor%s and e%ails re(eived
d& Co%plains 'rou$' Co%plain Eor%s and e%ails re(eived
5!0 De$*(% "%/ Develo-,e%& F EDCLUDED
0in(e 'e -usiness pro(esses o, <+T+ (urrenly involve no desi$n and develop%en a(iviy 'en(e
'e e=(lusion o, 'is (lause is sou$'. Ho1ever/ 'e a-ove e=(lusion does no a,,e( <+T+Js a-iliy or
responsi-iliy o provide servi(es 'a %ee (uso%er and appli(a-le sauory and re$ulaory
re?uire%ens.
5!1 '#.4"$*%(
5!1!1 '#.4"$*%( '.oe$$
<+T+ ensures 'a pur('ased servi(es (on,or% o spe(i,ied pur('ase re?uire%ens. <+T+ avails
servi(es liBe inerne servi(es/ (ourier/ AMC ,or air (ondiioner/ (o%puer 'ard1are servi(es/
(aerin$ servi(es/ -ooB sellers and ailors/ 0udens Counselin$/ Tea('ers Trainin$ and Inernal Audi
e(.
T'e suppliers are evaluaed yearly and sele(ed -ased on 'eir a-iliy o supply servi(es in
a((ordan(e 1i' re?uire%ens.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. ) o, 6
Crieria ,or sele(ion/ evaluaion and re4evaluaion are esa-lis'ed and ,ollo1ed. Re(ords o, 'e
evaluaion and any ne(essary a(ions arisin$ ,ro% evaluaion are %ainained.
Approved suppliers supplies is (losely %oniored -y respe(ive depar%en 'eads on daily -asis and
are evaluaed. In (ase per,or%an(e is no ,ound sais,a(ory/ 'e suia-le a(ion is aBen -y alBin$
o i%prove 'e per,or%an(e or else 'e ,inal de(ision %ay -e aBen -y depar%en 'ead o
dis(oninue 1i' 'e supplier or looB ou ,or an alernaive supplier.
<+T+ %ainains a lis o, approved suppliers ,or servi(es supplied -y 'e%.
5!1!2 '#.4"$*%( I%7o.,"&*o%
<+T+ ensures 'a 1'enever 'e servi(e is availed or 'ired/ servi(e des(ripion is $iven in deail
ei'er ver-ally or 1rien.
3'ere possi-le 'e pur('asin$ re?uire%ens 7 do(u%ens are revie1ed o ensure 'e ade?ua(y o,
re?uire%ens -e,ore orders are pla(ed 1i' 'e supplier ,or servi(e supply.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 5 o, 6
5!1!0 9e.*7*"&*o% o7 '#.4"$e/ '.o/#&$GSe.v*e$
1. <+T+ 'as esa-lis'ed and i%ple%ened 'e inspe(ion/ veri,i(aion or %oniorin$ a(iviies
ensurin$ pur('ased servi(es (on,or% o our spe(i,ied pur('ase re?uire%ens. 3'en 'e servi(e
is ,ound no sais,a(orily 'e supplier is i%%ediaely in,or%ed and ensured 'a 'e servi(e is
aended and resolved.
!. In 'e even o, veri,i(aion o -e per,or%ed -y <+T+ a supplierJs pre%ises/ <+T+ saes 'rou$'
1rien (o%%uni(aion a-ou 'e veri,i(aion arran$e%ens and %e'od o, servi(e release o 'e
supplier.
5!2 Se.v*e '.ov*$*o%
5!2!1 Co%&.ol o7 Se.v*e '.ov*$*o%
<+T+ plans and (arries ou (onrolled servi(e a(iviies under (onrolled (ondiions. 9ro(edure 'as
-een esa-lis'ed and do(u%ened o 'ave ade?uae (onrol o, servi(e realiCaion #+M& T'e ,ollo1in$
poins are ensured ,or a('ievin$ servi(e realiCaion:
a& availa-iliy o, in,or%aion 'a des(ri-es 'e naure and s(ope o, 1orB o, <+T+/
-& availa-iliy o, re$ulaory 7 sauory $uidelines/ i, re?uired/
(& availa-iliy and use o, suia-le e?uip%ens # e.$. sudy %aerial& 1i' ea('ers and o'er
ineresed paries ,or e,,e(ive %oniorin$/
d& proper i%ple%enaion o, veri,i(aion o, servi(e #s('ool audis& a various sa$es/
5!2!2 9"l*/"&*o% o7 '.oe$$e$ 7o. '.o/#&*o% "%/ Se.v*e '.ov*$*o% E EDCLUDED
<+T+ does no 'ave any spe(ial pro(ess 1i'in 'e or$aniCaion 1'i(' re?uired o -e validaed
1'ose de,i(ien(y -e(o%e apparen only a,er 'e appli(aion o, servi(e renderedK 'en(e 'e
e=(lusion is sou$'. T'e (lause 'as -een added 'ere ,or ali$n%en purpose only.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 6 o, 6
5!2!0 I/e%&*7*"&*o% "%/ T."e"=*l*&+
<+T+ 'as esa-lis'ed 'e ,ollo1in$ syse% ,or uni?ue ideni,i(aion and ra(ea-iliy o, servi(e:
a& <a(' suden is $iven a uni?ue Roll nu%-er
-& T'is nu%-er is $eneraed -y 'e s('ool in 1'i(' 'e suden is sudyin$
(& T'e sudens are also ideni,ied -y 'eir na%e and $rade and 'e s('ool 'ey are sudyin$ in.
d& <= sudens are ideni,ied -y 'ere na%e only.
Tra(ea-iliy is no a re?uire%en ,or <+T+
5!2!1 C#$&o,e. '.o-e.&+
0udens sele(ed ,or a(ade%i( suppor a <+T+ are (onsidered as (uso%er propery. 0u('
sudens are aBen (are o, -y providin$ spe(ial (oa('in$/ nuriious %id day sna(Bs/ re(reaion
,a(iliies A a $ood learnin$ and 'eal'y environ%en. Deails o, nu%-er o, sudens/ 'eir
aendan(e and 'e %arBs o-ained are re(orded ,or -eer evaluaion.
5!2!2 '.e$e.v"&*o% o7 '.o/#&
<+T+ 'as esa-lis'ed a syse% 1'ere (on,or%iy o, sudenJs relaed do(u%ens #%arB s'ees& are
preserved durin$ inernal pro(essin$ and ill 'e (o%pleion o, 'is en' sandard in order o
%ainain (on,or%iy o re?uire%ens.
5!3 Co%&.ol o7 Mo%*&o.*%( "%/ Me"$#.*%( E>#*-,e%&$
No appli(a-le -e(ause no %easurin$ and %oniorin$ e?uip%en is used in <+T+
Re$-o%$*=*l*&+:
C'airperson
Eun(ional Heads
<=e(uives
C.o$$ Re7e.e%e:
1. I0+ 8001:!00; Inernaional 0andard
!. Q09 ,or MarBein$ #Q09408&
). +peraions Manual #+M&
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 1 o, *
8!0 MEASUREMENT: ANALYSIS AND IM'RO9EMENT
8!1 )e%e."l
<+T+ 'as esa-lis'ed a syse% o, plannin$ and a((ordin$ly i%ple%enin$ 'e %oniorin$/
%easure%en/ analysis and i%prove%en pro(esses as ,ollo1s:
a& o de%onsrae (on,or%iy o servi(e re?uire%ens @ -y $ein$ (uso%er ,eed-a(B/ (uso%er
(o%pli%en/ (uso%er (o%plain.
-& o ensure (on,or%iy o, 'e ?ualiy %ana$e%en syse% 4
-y plannin$ and (ondu(in$ i%ely 'e inernal audis and %ana$e%en revie1/ e,,e(ive and
i%ely (losures o, non (on,or%iies/ a(ions planned and aBen durin$ 'e %ana$e%en
revie1.
(& o (oninually i%prove 'e e,,e(iveness o, 'e ?ualiy %ana$e%en syse% 4
T'is is a('ieved 'rou$' revie1in$ 'e do(u%ened syse% in ea(' MRM/ (orre(ive and
prevenive a(ions aBen/ analysis o, daa/ $ein$ (uso%er ,eed-a(B/ %easure%en o,
?ualiy and pro(ess o-2e(ives.
T'ese pro(esses are ideni,ied in do(u%ened pro(edures and in(lude deer%inaion o, appli(a-le
%e'ods/ in(ludin$ saisi(al e('ni?ues as needed -ar ('ar/ 'iso$ra%/ pie ('ar e(./ and 'e
e=en o, 'eir use. Mey pro(esses are %oniored ,or pro(ess i%prove%en.
9ro(ess %easure%ens #1'erever possi-le 'ave -een ideni,ied as under&
8!2 Mo%*&o.*%( "%/ Me"$#.e,e%&
8!2!1 C#$&o,e. S"&*$7"&*o%
<+T+ %oniors in,or%aion relain$ o (uso%er per(epion a-ou %eein$ 'eir re?uire%ens. T'e
,ollo1in$ %e'ods are adoped o deer%ine 'e (uso%er sais,a(ion 1'i(' is as under:
a& aBin$ (uso%er sais,a(ion ,eed-a(B on 'al, yearly -asis 'rou$' (uso%er sais,a(ion
,eed-a(B ,or%
-& Cuso%er daa on delivered servi(e ?ualiy
(& Co%pli%ens 7appre(iaion leer ,ro% (uso%ers
T'e a-ove (olle(ed daa are analyCed and dis(ussed in 'e %ana$e%en revie1 %eein$.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. ! o, *
8!2!2 I%&e.%"l A#/*&
<+T+ (ondu(s inernal audis a planned inervals #'al, yearly& o deer%ine 1'e'er 'e ?ualiy
%ana$e%en syse%
a& (on,or%s o 'e planned arran$e%ens liBe audi plan and audi s('edule/ o 'e re?uire%ens
o, 'is Inernaional 0andard I0+ 8001:!00; and o 'e ?ualiy %ana$e%en syse%
re?uire%ens esa-lis'ed -y <+T+.
-& is e,,e(ively i%ple%ened and %ainained.
An annual audi plan is prepared (overin$ all pro(esses o, Qualiy Mana$e%en 0yse%. "ased on
'e annual audi plan/ an inernal audi s('edule is prepared 1'i(' enails 'e dae o, inernal audi/
i%e/ audiors/ audiees and s(ope o, audi. T'is is prepared -ased on 'e i%poran(e o, 'e areas
o -e audied/ as 1ell as 'e resuls o, previous audis. T'e audi (rieria/ s(ope/ ,re?uen(y and
%e'ods are de,ined in 'e Inernal Audi pro(edure #Q094 0)&. T'e rained and ?uali,ied inernal
audiors or 'ired audiors ensure o-2e(iviy and i%parialiy o, 'e audi pro(ess. I is ensured 'a
audiors do no (arry ou audi o, 'eir o1n 1orB 1'i(' are o'er1ise done o'er ?uali,ied audiors.
T'e sele(ion o, audiors and (ondu( o, audis ensure o-2e(iviy and i%parialiy o, 'e audi
pro(ess. I is ensured 'a audiors do no (arry ou audi o, 'eir o1n 1orB 1'i(' is o'er1ise done
o'er ?uali,ied audiors. T'e (o%pany also 'ires e=ernal rained ?uali,ied I0+ 8001:!00; audiors
o (arry ou audi o 'ave e,,e(iveness and (o%plian(e o, Qualiy Mana$e%en 0yse%.
A do(u%ened pro(edure #Q0940)& 'as -een esa-lis'ed o de,ine 'e responsi-iliies and
re?uire%ens ,or plannin$ and (ondu(in$ inernal audis/ esa-lis'in$ re(ords and reporin$ resuls.
Re(ords o, 'e audis and 'eir resuls are %ainained.
T'e %ana$e%en responsi-le ,or 'e area -ein$ audied is responsi-le ,or ensurin$ 'a ne(essary
(orre(ions and (orre(ive a(ions are aBen 1i'ou undue delay o eli%inae dee(ed
non(on,or%iies and 'eir (auses. Eollo14up audi a(iviies ensure 'e veri,i(aion o, 'e a(ions
aBen and reporin$ o, veri,i(aion resuls.
8!2!0 Mo%*&o.*%( "%/ Me"$#.e,e%& o7 '.oe$$e$
<+T+ applies suia-le %e'ods liBe inernal audi/ rainin$ e,,e(iveness evaluaion/ (uso%er
,eed-a(B/ supplier evaluaion/ %ana$e%en revie1 ,or %oniorin$ and %easure%en o, 'e ?ualiy
%ana$e%en syse% pro(esses. T'ese %e'ods de%onsrae pro(esses a('ievin$ planned resuls.
3'en planned resuls are no a('ieved/ (orre(ion and (orre(ive a(ion is aBen/ as appropriae/ o
ensure (on,or%iy o, spe(i,ied re?uire%ens.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. ) o, *
<+T+ also ensures 'a a suia-le %e'od is deer%ined 1'ile (onsiderin$ 'e ype and e=en o,
(onrol o, %oniorin$ and %easure%en o ea(' is pro(esses in relaion o 'eir i%pa( on 'e
(on,or%iy o servi(e re?uire%ens and on 'e e,,e(iveness o, 'e ?ualiy %ana$e%en syse%.
8!2!1 Mo%*&o.*%( "%/ Me"$#.e,e%& o7 '.o/#& G Se.v*e
<+T+ %oniors and %easures 'e ('ara(erisi(s o, 'e servi(es o veri,y 'a 'e servi(e
re?uire%ens 'ave -een %e. T'is is (arried ou a appropriae sa$es o, 'e servi(e realiCaion
pro(ess in a((ordan(e 1i' 'e planned arran$e%ens 1'i(' in(ludes
a& Mon'ly Tess
-& Disis o 0('ool
(& 0ession Audis
<viden(e o, (on,or%iy 1i' a((epan(e (rieria is %ainained.
Relevan re(ords are %ainained ,or veri,i(aion (arried ou and a((epan(e o, 'e sa%e. A 'e end
o, every er% 'e i%prove%en or re$ress paerns 1ill -e dis(ussed 1i' 'e ea('ers durin$ 'e
er% endin$ %ee. Re%edial %easures are aBen up a((ordin$ly.
8!0 Co%&.ol o7 %o%o%7o.,*%( $e.v*e$
1. <+T+ ensures 'a 'e servi(e 1'i(' does no (on,or% o servi(e re?uire%ens is ideni,ied and
(onrolled o preven is uninended use or delivery. A do(u%ened pro(edure #Q09405& is
esa-lis'ed o de,ine 'e (onrols and relaed responsi-iliies and au'oriies ,or dealin$ 1i'
non(on,or%in$ servi(e.
!. <+T+ deals 1i' non(on,or%in$ servi(e -y one or %ore o, 'e ,ollo1in$ 1ays:
a& -y aBin$ a(ion i%%ediaely o eli%inae 'e dee(ed non (on,or%iyK
-& -y au'oriCin$ is use/ release or a((epan(e under (on(ession 1i' 'e approval o,
C'airperson 7 Eun(ional Head and 1'ere appli(a-le/ -y 'e (uso%er.
(& -y aBin$ a(ion o pre(lude is ori$inal inended use o, appli(aion.
d& "y aBin$ a(ion appropriae o 'e e,,e(s/ or poenial e,,e(s/ o, 'e non(on,or%iy 1'en non
(on,or%in$ servi(e is dee(ed a,er delivery o, do(u%en or use 'as sared.
3'en non(on,or%in$ servi(e is (orre(ed i is re4veri,ied o de%onsrae (on,or%iy o
re?uire%ens.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 5 o, *
Re(ords o, 'e naure o, non(on,or%iies and any su-se?uen a(ions aBen/ in(ludin$ (on(essions
$iven are %ainained.
8!1 A%"l+$*$ o7 D"&"
<+T+ %aBes e,,ors o deer%ine/ (olle( and analyCe appropriae daa o de%onsrae 'e
suia-iliy and e,,e(iveness o, 'e ?ualiy %ana$e%en syse% and o evaluae 1'ere (oninual
i%prove%en o, 'e ?ualiy %ana$e%en syse% (an -e %ade. Appropriae daa in(ludes daa
$eneraed as a resul o, %oniorin$ and %easure%en and ,ro% o'er relevan sour(es in(ludin$
(uso%ers/ suppliers/ Eun(ional Heads/ %ana$e%en.
T'e respe(ive Eun(ional Heads (olle(s use,ul daa and in,or%aion and (arry ou is analysis
relaed o:
a& (uso%er sais,a(ion in(ludin$ (uso%er ,eed-a(B and (o%plains @
i. -y (olle(in$ ,eed-a(B ,ro% (uso%ers a-ou 'e servi(es rendered and is analysis o
i%prove ,ur'er as 1ell as re(eived (o%plains and is analysisK
-& (on,or%iy o servi(e re?uire%ens @
i. Nu%-er o, (o%plains -y $ein$ sudens pla(ed/ %oniorin$ o, sudenJs $rades.
(& ('ara(erisi(s and rends o, pro(esses in(ludin$ opporuniies ,or prevenive a(ion @
i. -y $ein$ e%ployees ,eed-a(B/ inernal %eein$sK
d& 0upplier evaluaion and assess%en @
i. 'rou$' supply rendered in las one year -y 'e approved suppliers on ?ualiy and
delivery para%eers and is analysis. Assess%en and sele(ion o, ne1 supplier 'rou$'
Bno1n sour(es

EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 6 o, *

8!2 I,-.ove,e%&
8!2!1 Co%&*%#"l I,-.ove,e%&
<+T+ ensures o (oninually i%prove 'e e,,e(iveness o, 'e ?ualiy %ana$e%en syse% 'rou$'
a& revie1 o, ?ualiy poli(y in ea(' MRM ,or suia-iliy A a1areness a%on$ 'e e%ployees/
-& %easure%en o, ?ualiy o-2e(ives and pro(ess o-2e(ives o see 'e a('ieve%en and rend/
(& inernal as 1ell as e=ernal audi resuls analysis in er%s o, naure o, non(on,or%an(e o((urred/
audi o-servaion %ade/ (orre(ive a(ion aBen.
d& analysis o, daa perainin$ o pur('asin$ o Bno1 'e rend so 'a de(ision (an -e aBen on
,a(s.
e& (orre(ive and prevenive a(ions in operaional a(iviies.
,& %ana$e%en revie1 o, 'e QM0 o revie1 'e a(iviies o, las si= %on's and a(ion planned ,or
'e ne= si= %on's.
8!2!2 Co..e&*ve A&*o%
1. <+T+ aBes a(ion o eli%inae 'e (ause o, non(on,or%iies in order o preven re(urren(e.
Corre(ive a(ions are appropriae o 'e e,,e(s o, 'e non(on,or%iies en(ounered.
!. A do(u%ened pro(edure #Q09406& 'as -een esa-lis'ed 1'i(' de,ines 'e re?uire%ens ,or
a& revie1in$ non(on,or%iies in any o, 'e pro(ess in(ludin$ (uso%er (o%plains/ audis.
-& deer%inin$ 'e (auses o, non (on,or%iies and is roo (ause/
(& evaluain$ 'e need ,or a(ion o ensure 'a non (on,or%iies do no re o((ur in ,uure/
d& deer%inin$ and i%ple%enin$ a(ion needed/
e& re(ords o, 'e resuls o, a(ion aBen liBe Corre(ive And 9revenive A(ion Repor/
,& revie1in$ 'e e,,e(iveness o, (orre(ive a(ions aBen.
8!2!0 '.eve%&*ve A&*o%
1. <+T+ deer%ines a(ion o eli%inae 'e (auses o, poenial non(on,or%iies in order o preven
'eir o((urren(e. 9revenive a(ions are appropriae o 'e e,,e(s o, 'e poenial pro-le%s.
!. <+T+ 'as esa-lis'ed do(u%ened pro(edure ,or prevenive a(ion #Q0940*& and a((ordin$ly
de,ines re?uire%ens ,or :
a& deer%inin$ poenial non(on,or%iies and 'eir (auses/
-& evaluain$ 'e need ,or a(ion o preven o((urren(e o, non(on,or%iies/
(& deer%inin$ and i%ple%enin$ a(ion needed/
d& re(ords o, 'e resuls o, prevenive a(ion aBen.
e& revie1 'e e,,e(iveness o, prevenive a(ion aBen.
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. * o, *
Re$-o%$*=*l*&+:
C'airperson
Eun(ional Heads
Mana$e%en Represenaive
Re7e.e%e Do#,e%&$:
1. I0+ 8001:!00; Inernaional 0andard
!. Q09 ,or Inernal Audi and Mana$e%en Revie1 #Q0940)&
). Q09 ,or Conrol o, Non(on,or%in$ servi(e #Q09405&
5. Q09 ,or Corre(ive A(ion #Q09406&
6. Q09 ,or 9revenive A(ion #Q0940*&
*. +peraions Manual #+M&
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM711
9a$e No. 1 o, !
A''ENDID A: QMS INDED
ISO 9001:2008 l"#$e$ EOTOH$ Q#"l*&+ M"%"(e,e%& S+$&e,
1!0 SCO'E QM
1.1 >eneral QM
1.! Appli(aion QM
2!0 NORMATI9E REFERENCE QM
0!0 TERMS AND DEFINITIONS QM
1!0 QUALITY MANA)EMENT SYSTEM QM
5.1 >eneral Re?uire%ens Q09 01 Conrol o, Do(u%ens
5.! Do(u%enaion Re?uire%ens
5.!.1 >eneral QM 0e(ion 5.!K QM 0e(ion 5.!.1
5.!.! Qualiy Manual QM 0e(ion 5.!.!
5.!.) Conrol o, Do(u%ens Q09 01 Conrol o, Do(u%ens
5.!.5 Conrol o, Re(ords Q09 0! Conrol o, Re(ords
2!0 MANA)EMENT RES'ONSIBILITY
6.1 Mana$e%en Co%%i%en QM/ Q09 0) Inernal Audis A Mana$e%en
Revie1
6.! Cuso%er Eo(us QM
6.) Qualiy 9oli(y QM
6.5 9lannin$ QM
6.5.1 Qualiy +-2e(ives QM/ Respe(ive Q09
6.5.! Qualiy Mana$e%en 0yse%
9lannin$
All Q09s
6.6 Responsi-iliy/ Au'oriy A
Co%%uni(aion
QM
6.6.1 Responsi-iliy and Au'oriy QM 0e(ion 6.6.1
6.6.! Mana$e%en Represenaive QM 0e(ion 6.6.!/ Q09 01/ 0!/ 0)/06/0*
6.6.) Inernal Co%%uni(aion All Q09s
6.* Mana$e%en Revie1 Q09 0) Inernal Audis A Mana$e%en Revie1
3!0 RESOURCE MANA)EMENT
*.1 9rovision o, Resour(es QM
*.! Hu%an Resour(es Q0940:
*.!.1 >eneral Q0940:
*.!.!Co%peen(e/ Trainin$ A A1areness Q0940:
*.) In,rasru(ure QM
*.5 3orB <nviron%en QM
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM711
9a$e No. ! o, !
5!0 SER9ICE REALI6ATION
:.1 9lannin$ o, 0ervi(e RealiCaion QM/ Q09 @ 0: A +M
:.! Cuso%er4Relaed 9ro(esses Q0940:/ A +M
:.) Desi$n and Develop%en <LCLUD<D
:.5 9ur('asin$ QM
:.6 0ervi(e 9rovision Q0940: A +M
:.6.1 Conrol o, 0ervi(e 9rovision Q0940: A +M
:.6.! Dalidaion o, 9ro(esses ,or
9rodu(ion and 0ervi(e 9rovision
<LCLUD<D
:.6.) Ideni,i(aion and Tra(ea-iliy QM/ Q0940: A +M
:.6.5 Cuso%er 9ropery <LCLUD<D
:.6.6 9reservaion o, 9rodu( QM/ Q09 4 0: A +M
:.* Conrol o, Moniorin$ and Measurin$
<?uip%ens
<LCLUD<D
8!0 MEASUREMENT: ANALYSIS I
IM'RO9EMENT
;.1 >eneral QM/ All 'e Q09s
;.! Moniorin$ and Measure%en QM
;.!.1 Cuso%er 0ais,a(ion QM/ Q0940:/ A +M
;.!.! Inernal Audi Q09 0)
;.!.) Moniorin$ and Measure%en o,
9ro(esses
QM/ A +M
;.!.5 Moniorin$ and Measure%en o,
9rodu(
QM/ Q0940: A +M
;.) Conrol o, Non(on,or%in$ 0ervi(e Q09 05 Conrol o, non (on,or%in$ servi(e
;.5 Analysis o, Daa Qualiy Manual/ All Q09s
;.6 I%prove%en QM
;.6.1 Coninual I%prove%en QM/ All Q09s
;.6.! Corre(ive A(ion Qualiy Manual/ Q09406 Corre(ive a(ion
;.6.) 9revenive A(ion Qualiy Manual/ Q0940* 9revenive a(ion
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM71!
9a$e No. 1 o, 1
A''ENDID B: RES'ONSIBILITY MATRID
I0+
8001:!00;
Clause No
Des(ripion o,
I0+ 8001:!00; Clause
C'airperson MR Eun(ional
Heads
<=e(uives
5.1 >eneral Re?uire%ens 9 9 0 0
5.! Do(u%enaion re?uire%ens 9 9 0 0
6.1 Mana$e%en Co%%i%en 9 0 0 0
6.! Cuso%er Eo(us 9 9 9 9
6.) Qualiy 9oli(y 9 9 0 0
6.5 9lannin$ 9 9 9 0
6.6
Responsi-iliy/ au'oriy and
(o%%uni(aion
9 0 0 0
6.* Mana$e%en revie1 9 9 0 0
*.1 9rovision o, resour(e 9 0 0 0
*.! Hu%an resour(e 9 9 0 0
*.) In,rasru(ure 9 0 0 0
*.5 3orB environ%en 9 0 0 0
:.1
9lannin$ ,or servi(e
realiCaion
9 0 9 0
:.! Cuso%er relaed pro(esses 0 9 9 9
:.) Desi$n and develop%en <LCLUD<D
:.5 9ur('asin$ 0 9 9 0
:.6 0ervi(e provision 0 9 9 9
:.6.!
Dalidaion o, 9ro(esses ,or
9rodu(ion and 0ervi(e
9rovision
<LCLUD<D
:.*
Conrol o, %oniorin$ and
%easure%en e?uip%en
<LCLUD<D
;.! Moniorin$ and %easure%en 0 9 9 0
;.)
Conrol o, non4(on,or%in$
servi(e
0 9 9 0
;.5 Analysis o, daa 0 9 9 0
;.6 I%prove%en 0 9 9 0
9 @ 9ri%ary Responsi-iliy/ 0 4 0e(ondary Responsi-iliy
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM71)
9a$e No. 1 o, 1
A''ENDID C: ACTI9ITY FLOA CHART

9R+C<00 EL+3 7 IN9UT INE+RMATI+N EL+3
E<<D"ACM INE+RMATI+N EL+3
EACH ONE TEACH ONE CHARITABLE
FOUNDATION
Issue No. 7
Dae
01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 0)70*7!01)
Do( No. QM715
9a$e No. 1 o, 1
Inernal
Audi
Ideni,yin$ s('ools and sudens
Do(u%ens
Conrol
Re(ords
Conrol
3orB
<nviron%en
Hu%an
Resour(es
In,rasru(ure
Mainenan(e
9
<
R
E
+
R
M
A
N
C
<
M
+
N
I
T
+
R
I
N
>
M$%
Revie1
C
+
N
T
I
N
U
A
L
I
M
9
R
+
D
M
<
N
T
Cuso%er Co%plains 7
Eeed-a(B
0('ool Mo-iliCaion
0('ool Audis
<+T+ Cy(le
Doluneer 0ele(ion7 0ponsors'ips
Re(rui%en o, ea('ers and sa,,
NC0
Analysis
o, Daa
CA9A
A''ENDID D: OR)ANI6ATION CHART
Trusees Advisory "oard
Me%-er
Mana$in$ Co%%iee Me%-er
9ro$ra% Coordinaor C++ #Corporae&
Re$ional
Coordinaor
Cenre In ('ar$e
Tea('ers Helpers
Ad%in
Mana$er
+,,i(e Assisan
(u% A((ounan
HR
Mana$er
0('ool
Coordinaor
0ponsor
Coordinaor