Week 8 : Wk8 - Final Exam

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1. (TCO 1 & 4) What would facilitate a business process outsourcing transition quickly and aintain
soe consistency in the organi!ation" (Points : 5)
allow the outsourced fir autonoy to create its own policies and procedures with no regard for
the pro#ect$s goals
quickly lay off all eployees
retain key eployees through transition
sidestep the %&' process because it takes too long
2. (TCO 4) (nder this pricing contract) the buyer pays the seller$s actual costs and a fi*ed fee
deterined as a percentage of the estiated pro#ect costs+ (Points : 5)
C'&&
C'&
C,&
C'-&
3. (TCO .) Which step(s) should a buyer take to e/aluate the seller$s proposal" (Points : 5)
0stablish a scoring syste
Weigh each e/aluation criterion
1elect key e/aluation criteria
2ll of the abo/e
4. (TCO 3) 4egotiations in a ,'O agreeent are largely deterined by which factor" (Points : 5)
The underlying ob#ecti/es of each of the parties
The scope of ser/ices being outsourced
The relati/e bargaining positions of the parties
2ll of the abo/e are factors that deterine negotiations
5. (TCO 5) 0ployee orale and e*pectations) buyer$s precedent) ser/ice le/el desired by the
buyer) and the efficient deli/ery of ser/ices by the seller are all 66666+ (Points : 5)
reasons affecting the huan resource transfer decision
reasons to outsource huan resources
reasons to aintain the business process in7house
reasons to e*clude offshoring contractors fro bidding on an %&'
6. (TCO 8) Which is not a key coponent in the pro#ect procureent anageent process"
(Points : 5)
1elect sellers
'lan contracting
%equest for proposal
'lan purchases and acquisitions
7. (TCO 5) What are soe steps to take when counicating with eployees that outsourcing will
take place in the copany" (Points : 10)
8. (TCO 9 & 5) What typically gets outsourced and what would be the benefits to outsourcing the
ites listed" 'lease list and discuss si* reasons+ (Points : 10)
9. (TCO :) What happens after a renegotiation" Why does this happen" (Points : 10)
10. (TCO ; & :) What is bencharking" <i/e two e*aples with which you are failiar) and tell why
bencharking is useful in outsourcing+ (Points : 10)
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1. (TCO ;) What is a perforance standard and how is this agreed upon" %ecoend the
coponents that would need to be included and why+ (Points : 30)
2. (TCO 3) What laws should an organi!ation consult before) during) and after a ,'O" =escribe two
of the laws and how you would include this in a presentation to e*ecuti/es+ (Points : 30)
3. (TCO 3 & .) >ist and describe fi/e coponents of a ,'O+ Then suari!e why each of the ites
that you chose are iportant to the ,'O process+ (Points : 30)
4. (TCO 9 & 3) =escribe in detail how the negotiation process works when this process is done
correctly+ Then con/ince the e*ecuti/e tea that the legal tea has to be represented in the
negotiation process+ (Points : 30)
5. (TCO ; & 1?) What is early terination" <i/e an e*aple and then discuss how can this be
a/oided or inii!ed+ 'ersuade the legal tea that the /erbiage to accoplish this needs to be
included in the ,'O agreeent+ (Points : 30)
6. (TCO 3 & 5) What are soe considerations when a copany will be transferring eployees to the
outsourcer" 2nticipate issues that will be brought up by the eployees and the responses that the
copany will pro/ide+ (Points : 30)