Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Selections
VNX5300 Activity Type: Hardware Replacements
Hardware Replacements: File/Unified HW Replacements
VNX5300 File/Unified HW Replacements: 7.1 Control Station replacement
Generated:
SolVe Generator Updated:
IMPORTANT: To be sure you have the latest SolVe generator application and content, always choose
Yes when asked if you want to update the application or repository.
REPORT PROBLEMS
If you find any errors in this procedure or have comments regarding this application, send email to
SolVeFeedback@emc.com
EMC CONFIDENTIAL
version: 5.0.0.20
1 of 31
Contents
Handling Field Replaceable Units (FRUs) ......................................................................... 3
FRUs and Power Issues ............................................................................................................................... 3
Avoiding Electrostatic Discharge (ESD) damage.......................................................................................... 3
Emergency procedures (without an ESD kit) ........................................................................................... 4
Removing, installing, or storing FRUs ..................................................................................................... 4
EMC CONFIDENTIAL
version: 5.0.0.20
2 of 31
CAUTION: When you want to power down a storage processor enclosure (SPE), turn off the
power switch on the enclosures standby power supply (SPS). Never turn off the SPEs power
supply switches. Turning off the SPE power supply switches instead of the SPS power switch
shuts down the storage processors before they have enough time to save the write-cache data to
the vault drives. This causes data loss.
If write-cache data is not saved, the storage processor log displays an error message similar to the
following:
Enclosure 0 Disk 5 0x90a (Cant Assign - Cache Dirty) 0 0xafb40 0x14362c.
If you see this error message, contact Customer Service immediately.
version: 5.0.0.20
3 of 31
EMC CONFIDENTIAL
version: 5.0.0.20
4 of 31
WARNING: The weight of some FRU assemblies is not evenly distributed. To prevent personal
injury or equipment damage when handling FRU assemblies, make sure you provide extra support
at the heavy end of a FRU assembly.
Task Summary
So that you can understand what is involved, the table of Contents lists the high-level tasks required for
this procedure. Take a moment to become familiar with these tasks. If you have any questions, contact
Customer Support before you begin the procedure.
Site parameter
Site value
IPv4:
IPv6:
IPv4:
IPv6:
IPv4:
IPv6:
IPv4:
IPv6:
VNX/CLARiiON array SP A IP
address:
IPv4:
IPv6:
Site value
IPv4:
IPv6:
EMC CONFIDENTIAL
version: 5.0.0.20
5 of 31
IPv4:
IPv6:
VNX/CLARiiON array SP B IP
address:
IPv4:
IPv6:
VNX/CLARiiON array
administrator login:
EMCNAS version on
Control Station:
VNX/CLARiiON administrator
password:
EMCNAS version on
Blades:
nasadmin password:
IPv4:
IPv6:
root password:
Name:
Remote shell (rsh):
/home administrator
accounts:
Gateway
Fibre Channel enabled
Integrated
4. [ ] Verify that the email notification service has stopped (is not enabled):
/nas/bin/nas_emailuser info
5. [ ] ConnectHome and email notifications are now disabled on your VNX OE File system. Skip over
the next Block task to begin the service activity.
EMC CONFIDENTIAL
version: 5.0.0.20
6 of 31
Note: If slot 0 has a reason code of 10, then NAS services are running.
3. [ ] Run the upgrade-ck script to verify system status and back up files.
a. Download and install the latest EMC VNX Procedure Generator (using default settings) on your
PC.
b. Unzip the upgrd-ck script.zip file located in C:\ VNX Procedure Generator\Scripts
in the folder created by the VNX PG during installation.
c. Transfer the upgrd-ckv10-<xx>.tar.gz file to the Control Station /home/nasadmin directory
and untar it.
tar xvfz upgrd-ckv10-<xx>.tar.gz
Note: If the backups are successful, administrator accounts that were created in the /home directory
are preserved; otherwise, these accounts must be recreated after the installation.
6. [ ] Determine the EMCNAS version on CS0 and the model name:
/nasmcd/bin/nas_version
/nas/sbin/model
Note: The NAS software version on the install CD must match the EMCNAS version currently
installed on the Control Station.
7. [ ] Determine the EMCNAS version running on the Blades:
/nas/bin/server_version ALL
Example output:
server_2
server_3
server_4
server_5
:
:
:
:
Product:
Product:
Product:
Product:
EMC
EMC
EMC
EMC
Celerra
Celerra
Celerra
Celerra
File
File
File
File
Server
Server
Server
Server
Version:
Version:
Version:
Version:
T7.1.10.0
T7.1.10.0
T7.1.10.0
T7.1.10.0
Note: In this example, all the Blades (2, 3, 4, and 5) are running a NAS patch (7.1.10.0).
EMC CONFIDENTIAL
version: 5.0.0.20
7 of 31
Example:
/nas/dos/slot_2/boot.bat:gload
/nas/dos/slot_3/boot.bat:gload
/nas/dos/slot_4/boot.bat:gload
/nas/dos/slot_5/boot.bat:gload
-or
-or
-or
-or
c:\bin\nas.exe
c:\bin\nas.exe
c:\bin\nas.exe
c:\bin\nas.exe
c:\slot_2\boot.cfg
c:\slot_3\boot.cfg
c:\slot_4\boot.cfg
c:\slot_5\boot.cfg
Example:
tar cvf /nas/var/backup/7.1.10.0.tar /nas/dos/bin/nas.exe
11. [ ] Copy the following tar backup files to another location on the network or to the service laptop:
/nas/var/backup/recover_cs0_backup.tar
/nas/var/backup/home_backup.tar
/nas/var/backup/<nas_patch_version>.tar (if 10. [
] was necessary)
EMC CONFIDENTIAL
version: 5.0.0.20
8 of 31
Note: This may take a few minutes to complete. Make sure it is finished before you continue.
3. [ ] Press and hold the power button to power down the Control Station (Figure 1). Remove the bezel
to access this button.
Figure 1
4. [ ] Wait 30 seconds for the internal disk drive to stop spinning and safely park its heads before
continuing.
5. [ ] Disconnect the Control Station power cable from the power distribution panel (PDP).
6. [ ] If two Control Stations are equipped, and you are replacing CS0, repeat 2. [ ] thru 5. [ ] to
power down Control Station 1.
EMC CONFIDENTIAL
version: 5.0.0.20
9 of 31
Figure 2
EMC CONFIDENTIAL
version: 5.0.0.20
10 of 31
Figure 3
3. [ ] Install the two Phillips-head screws to reattach the assembly. Make sure you use the two latch
brackets when inserting the two screws.
4. [ ] Reconnect and dress all cables on the replacement Control Station except for the power cable.
Do not reconnect the power cable at this time.
Figure 4
EMC CONFIDENTIAL
version: 5.0.0.20
11 of 31
Note: If you did not see the screen shown here or did not enter the installation command within the
allotted time, press and hold the Control Station power button for 5 seconds; then repeat this step.
EMC CONFIDENTIAL
version: 5.0.0.20
12 of 31
Figure 5
Figure 6
EMC CONFIDENTIAL
version: 5.0.0.20
13 of 31
Figure 7
c. When the Backup Internal Network Setup dialog box appears (Figure 8), tab to OK and press
Enter.
Figure 8
EMC CONFIDENTIAL
version: 5.0.0.20
14 of 31
Figure 9
b. The Boot Protocol dialog box appears (Figure 10). Select Static IP address, tab to OK, and
press Enter.
c. The Configure TCP/IP dialog box appears (Figure 11). To make a selection, tab to a check box
then tab to OK and press Enter. Valid selections include:
IPv4
or
IPv4 and IPv6 (you must select both check boxes!)
EMC CONFIDENTIAL
version: 5.0.0.20
15 of 31
d. The Configure TCP/IP dialog box appears (Figure 12). Enter the port IP address, netmask,
default gateway IP address, and primary nameserver IP address. Tab to OK and press Enter
when finished.
e. The Configure Network dialog box appears (Figure 13),. Enter the domain name and hostname for
the CS. You can optionally enter secondary and tertiary nameserver IP addresses. Tab to OK and
press Enter when finished.
EMC CONFIDENTIAL
version: 5.0.0.20
16 of 31
4. [ ] The Celerra Install/Upgrades dialog box appears (Figure 14). Select the Integrated option that
describes this File/Unified system.
5. [ ] If the system prompts with the remaining install schedule. To continue type Yes and press Enter.
After the nas_checkup completes, if any errors or warnings appear, fix these issues before
continuing the installation process.
6. [ ] If the EMCNAS software installation fails, the system should display one or more error messages
with resolution instructions. Start by correcting any problems indicated by error messages.
7. [ ] When the installation completes, the system displays a message that the installation succeeded.
Press Enter.
EMC CONFIDENTIAL
version: 5.0.0.20
17 of 31
11. [ ] If any issues arose during this replacement process, review the latest entries in the
/nas/log/recover.<rev>.<date>.log using the nas_logviewer command.
Here is an example of the log file name:
recover.7.1.44-0.May-18-15:15.log
Skip this next task if you had just replaced and configured Control Station 0, go to Task 10:.
EMC CONFIDENTIAL
version: 5.0.0.20
18 of 31
Note: You have one minute to type an installation command; otherwise the system will look for an
existing installation.
2. [ ] A confirmation dialog appears asking if you are ready to begin. To begin, select Yes. (twice)
3. [ ] Select OK and press Enter to confirm this is Control Station install.
4. [ ] Enter the Control Station internal networking configuration values.
a. In the Primary Internal Network Setup dialog box, enter the IP address and netmask for the
primary internal LAN connection (port eth0), as shown in Figure 16. To accept the default values,
tab to OK and press Enter.
EMC CONFIDENTIAL
version: 5.0.0.20
19 of 31
The system displays the IPMI Network Setup dialog box (Figure 17).
b. Enter the IP address and netmask for the IPMI connection between the two Control Stations (port
eth1), as shown in Figure 17. To accept the default values, tab to OK and press Enter.
The system displays the Backup Internal Network Setup dialog box (Figure 18).
EMC CONFIDENTIAL
version: 5.0.0.20
20 of 31
5. [ ] Enter the Control Station external networking configuration values. This is the network
connection to the Control Station used to remotely administer the VNX system.
a. The system displays the Network Configuration dialog box (Figure 19). Tab to Yes and then
press Enter.
EMC CONFIDENTIAL
version: 5.0.0.20
21 of 31
d. Enter the port IP address, netmask, default gateway IP address, and primary nameserver IP
address (Figure 22). Tab to OK and press Enter.
EMC CONFIDENTIAL
version: 5.0.0.20
22 of 31
The system displays the Configure Network dialog box (Figure 23).
e. Enter the domain name and hostname for the Control Station. You can optionally enter secondary
and tertiary nameserver IP addresses. Tab to OK and press Enter.
6. [ ] If you receive the following error message, you must upgrade the software on the VNX, VNX for
File, or VNX for Block array:
Backend Storage Requirements Check Failed:
7. [ ] When the installation is complete, the system displays a message that the installation
succeeded. At the following prompt, press Enter to exit the install process.
====================================SUMMARY===================================
Congratulations!! Install for NAS software to release 7.1.10-0 succeeded.
EMC CONFIDENTIAL
version: 5.0.0.20
23 of 31
Status:
Success
Actual Time Spent:
20 minutes
Total Number of attempts: 1
Log File:
/nas_standby/log/install.7.1.10-0.Jan-10-15:39.log
=====================================END=======================================
11. [ ] If any issues arose during this replacement process, review the latest entries in the
/nas/log/install.<rev>.<date>.log on the secondary CS:
nas_logviewer /nas/log/install.<rev>.<date>.log
12. [ ] Skip this next task, since you have replaced CS1.
3. [ ] Verify that the following files are in the /nas/var/backup directory. If they are not present,
from your laptop or network location, copy the files back to the /nas/var/backup directory.
ls -l /nas/var/backup/*tar
Sample output:
-rw-r--r-- 1 root root 56985600 Aug 18 15:15
/nas/var/backup/home_backup.tar
-rw-r--r-- 1 root root 10158080 Aug 18 15:20
/nas/var/backup/recover_cs0_backup.tar
-rw-r--r-- 1 root root 20879360 Aug 18 16:15
EMC CONFIDENTIAL
version: 5.0.0.20
24 of 31
10. [ ] If the Blades were running an EMCNAS patch (for example, 5643300.exe), restore the patch
from the /nas/var/backup directory and copy it to the /nas/dos/bin directory. For example:
cd /tmp/recover_cs0
tar xvpf /nas/var/backup/<NAS_version>.tar
cp /tmp/recover_cs0/nas/dos/bin/nas.exe /nas/dos/bin/nas.exe
11. [ ] Remove the tar files and temporary directories from the system.
cd /
rm -rf /tmp/recover_cs0
12. [ ] Reboot CS0 to ensure that the Control Station works with the new configuration:
reboot
EMC CONFIDENTIAL
version: 5.0.0.20
25 of 31
e. Create a localtime file for your time zone. American, Chicago is used in this example:
ln -sf /usr/share/zoneinfo/America/Chicago /etc/localtime
and
/usr/sbin/hwclock
3. [ ] If the Control Station was replaced on destination side of replication pair. The Control Stations
may not see each other, even when they are listed in the /etc/hostsfile and
/nas/site/cshosts file.
a. Pair the replacement CS to the replacement CS:
nas_cel -name<cel_name_of_remote_CS>-modify -passphrase<passphrase>
EMC CONFIDENTIAL
version: 5.0.0.20
26 of 31
5. [ ] From CS0, as root, fail back to CS0 to make CS0 the primary Control Station.
/nasmcd/sbin/cs_standby takeover
7. [ ] From the ConnectHome configuration, determine the connections that are enabled:
/nas/sbin/nas_connecthome i
EMC CONFIDENTIAL
version: 5.0.0.20
27 of 31
or
/nas/sbin/nas_connecthome -t -email_2
or
/nas/sbin/nas_connecthome -t https
or
/nas/sbin/nas_connecthome -t -modem_1
10. [ ] If the Recipient Address(es) field is empty, email notifications has not been configured and
does not need to be enabled. If you want to configure email notifications, use the
/nas/bin/nas_emailuser command or Unisphere to configure it.
11. [ ] If the Recipient Address(es) field is populated, email notifications was enabled. Re-enable
email notifications:
a. Enable email notifications:
/nas/bin/nas_emailuser -modify -enabled yes
c. Test the configuration and verify that the configured Recipient Address(es) received the test
email:
/nas/bin/nas_emailuser test
The array will now call home or responded to any other template applied to the VNX OE File array.
Skip over the next Block task to conclude the service activity.
Finish
12. [ ] Upon completion of this service activity, update the CSI database with the new VNX system
information for this site. Standard Global Services discipline requests you to register this service
activity in CSI, particularly for an Install or an Upgrade. You can use CRM or MS Outlook IB Database
email form in accordance with your team's reporting policy. Verify that all the customer site
information is correct (Table 2).
EMC CONFIDENTIAL
version: 5.0.0.20
28 of 31
Check One:
Integrated [
Gateway [
From (original):
To (final):
EMC CONFIDENTIAL
version: 5.0.0.20
29 of 31
Parts Return
13. [ ] Locate the Parts Return Label package and fill out the shipping label and apply to box for return
to EMC.
14. [ ] Apply other labels for the box appropriate to this returning part. Check for any Engineering
bulletin and with the Customer to determine if it is FA bound.
IMPORTANT: If Engineering has requested the part to be shipped back for an FA, ensure the proper
ship to information has been entered and Attention to and/or Contact Name is provided in the shipping
label.
15. [ ] Securely tape the box and Ship the failed part back to EMC.
Task 3:
When performing Task 3: and if there is only one Control Station, and it is not working, you cannot
determine the NAS version by the usual method. However, if the Control Station is down, you can
determine the NAS version that is running on any Blade.
CAUTION: Remember that the NAS version on a particular Blade might be a patch version.
Determining the NAS version on more than one Blade may help to determine the NAS version that
is installed on the Control Station. If possible, perform this procedure on standby Blades instead
of primary Blades.
1. [ ] Connect a serial cable (mini-DB9) from the service laptop (COM1 or COM2) to the serial
maintenance port [
Note: When viewed from the rear, the serial maintenance port on the right (A) side management
module connects to the even-numbered Blade in the Blade enclosure (for example, Blade 2). The
serial port on the left (B) side management module connects to the odd-numbered Blade (for
example, Blade 3).
2. [ ] Open and configure a HyperTerminal session using the following settings:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
Emulation: Auto Detect
Telnet terminal ID: ANSI
3. [ ] Click the Call icon to connect to the Blade console. The CONSOLE prompt appears:
CONSOLE>
EMC CONFIDENTIAL
version: 5.0.0.20
30 of 31
EMC CONFIDENTIAL
version: 5.0.0.20
31 of 31