Mail address:

Jacqueline Michelle Brown Ramirez-Martinez, 1136 Sleepy Hollow Drive

Fayetteville, NC 28311 -(C) 910 364-8734 - (H) 910 263-8028
Jbrownramirezmartinez98@hotmail.com


JBROWNRAMIREZMARTINEZ98@HOTMAIL.COM

Jacqueline Michelle Brown Ramirez-Martinez
LAW FIRM: RECEPTIONIST



6/26/2014





Jacqueline Michelle Brown Ramirez-Martinez

Page 1






Dear Hiring Manager:
Ethelinepun411@yahoocom

Hello my name is Jacqueline Michelle Brown Ramirez-Martinez; over the years I have gained around 20 years committed
to the Administrative resources profession and demonstrated a track record for delivering results. As I approach new
opportunities, I would like to apply for the PT jobs of a Receptionist at your local Law Firm located here in the
geographical area of Fayetteville, North Carolina.
Please refer to the enclosed resume for a summary of my qualifications. I am sure you have been flooded with numerous
of qualified applicants, and allow me to tell you why you would have need of me first of all. For your immediate review
and consideration, attached please find a current copy of my rsum. Please refer to the enclosed resume for a summary
of my qualifications.
1. I am very self-sufficient and able to work independently with not much supervision. With a small amount formal
training, I have taken initiative to learn about the companies, process and their expectations. I also enjoy managing
projects and planning and setting-up meetings, trips, and special events.

2. I am always looking for ways to streamline methods and become more efficient. I have developed systems using
softwares available to automate rapid reporting, notify customers of changes, and inform the field staff of corporate
rapid changes. When supervising clerical staffing, I always try to plan ahead to make the best use of their time.

3. For the most part I work to a great degree with executives, sales representatives, customers, vendors, and co-workers,
and have demonstrated strong interpersonal communication and proficient judgment. I especially try to listen closely to
feedback and identify with what others need, and next I look for ways to solve the problems. I have particularly found
that listening is a great access, without interrupting, can disperse a stressful circumstance and allow the issue to be
resolved more rapidly with a positive outcome.

I am very confident that I can deliver similar results with any of the organizations. I would appreciate the opportunity to
work in your organization, and to schedule a phone or email appointed assignments. Thank you for your time and
consideration; I look forward to hearing from you.


Regards,


Jacqueline Michelle Brown Ramirez-Martinez
jbrm
Enclosure/attached



Jacqueline Michelle Brown Ramirez-Martinez

Page 2

Overall, very friendly and accuracy and attention to details; willingness and ability to cooperate; clearly communicate and
show respect to others, co-workers, supervisors; and consistently reliable and dependable at all time.

Key Skills

Office Management
Records Management
Database Administration

MS Word
MS Excel
MS PowerPoint
Spreadsheets/Reports
Event Management
Calendaring

MS Outlook
MS Access
MS Project
Front-Desk Reception
Executive Support
Travel Coordination

MS Publisher
FileMaker Pro
Windows


EDUCATION: IT SKILLS09/81 SEMINARS AND
TRAINING: Certificate Obtained - Fayetteville Technical
Community College (FTCC).
07 Fayetteville Technical Community
College (FTCC); Professional
Administrative 81 hrs
90/93 SCRANTON UNIVERSITY,
INTERIOR DESIGN/DECORATOR, Other,
GPA 3.0 PA, United States.
79/82 LAFAYETTE BUSINESS COLLEGE
BUSINESS/SECRETARY, Bachelor
(BSc/BA), GPA 3.45, NC, United States:
Business; Minor: Secretary/Accounting;
Semester Hours: 68 GPA 3.40,

04/07 -95 Windows & Office tools
07/95 MS, Word, Excel, PowerPoint
04/04 Corel WordPerfect
95/93 Lotus 1-2-3-Harvard Graphics,
P01/94 Professional Write
86/82 Computer Processor Database II
Advanced Non-web programming
language
84/82 COBOL/JAVA- Advanced;
Operating systems, Networking &
Hardware
80/81 DOS computer Programming
Department Of Social Services (DSS)










2007 2009 Stress Free Customer Service
Everyday 3hrs. (FTCC Administrative
Professional, 81 hrs. (FTCC).
2007 Sales, Marketing, Advertising and
Promotion (FTCC).
2007 Stress, Time, and Chaos
Management (FTCC).
2007 Time Management (FTCC).
2007 What Every Supervisor Should
Know (FTCC).
2006 Cool, Calm, Caring Customer
Service (FTCC).
2006 Mortgage Loan Processing, 56 hrs.
(FTCC).


Relevant Courses:
Project Management for Executive Assistants
Finance for the Non-Financial Manager
Microsoft Office Specialist (MOS), 2007
Administrated Professional, 2007
Professional Office Procedures
MS Office for Professional Staff
Keyboarding and Document Formatting
Communication Skills for Executive Assistants

Jacqueline Michelle Brown Ramirez-Martinez

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Qualifications Work Experience:

12/present Teens Do Care, Inc., Spring Lake, NC - Charity Resources person Belks Charity Sales
August/November Wal-Mart & Walgreen
Public provision for Teens greeted, visitors, customers, clients business associates; travelers 90% and
for the relief for those families that are in need. During demanding hours reliable and dependable.
Fayetteville Observer Newspaper Hacker Street sale (Sunday).


11/11 Suburban Extended Stay, 3719 Bragg Blvd. Fayetteville, NC - Front Desk Clerk - Office
$18,000-$19,000 - hrs 20/30 hrs. per week
Greeted, visitors, customers, clients business associates; travelers 90% of the time well working in
the hotel. Made reservation, by walk-ins or by telephone, one day, weekly, and monthly stay.
Received a particular number of 15-20 calls daily and successfully resolved customers concerns
while as the Front Desk Clerk. Experienced in general clerical nature (typing, filing, faxing, coping
and routine office procedures as assigned). During demanding hours reliable and dependable.

10/10 Trust the Process, 2110 Murchison Road, Fayetteville, NC - Administrative Assistant Office
Manager- $19,000 -$30,000 hrs. per week 20/30
Greeted visitors and clients 90% of the time well working for a Mental Health counseling service, and
assisted office staff in maintaining files and databases; prepared reports, presentations, memorandums,
proposals and correspondence. Assisted duties to office staff as needed, such as; CEO, COO, Operation
Director, Clinical Director, HR, HIV Case Manager, Substance Abuse Manager (SAIOP) and 6 Case
Managers.
Monitored office operations and procedures. Attended staff meetings and produce and forward
programs to all members peers and subordinates; compiled program statistics and data, minutes
under requirements of the Human Resources, Operation Manager. Scheduled appointments and
meetings for executives and upper level staff.
Served as the go-to for office inquiries and conflicts.
Managed staff and office schedules.
Tracked office supply inventory and approves supply orders. Ensured operation of equipment by
completing preventive maintenance requirements; calling for repairs; maintaining equipment
inventories; evaluating new equipment and techniques.
Provided information by answering questions and requests pertaining to program.
Maintained supplies inventory by checking stock to determined inventory level; anticipating
needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completed operational requirements by scheduling and assigning clients and administrative tasks;
expediting work results.

09/09 Akima Logistics Fort Bragg, NC, 28307 United States - Civilian on the Battle Field (COBs)
$19,000-$30,000 - hrs. per week 30/40/60-

Greeted, soldiers, foreign languages; instructors, etc 90% of the time. Company provided
intensive training programs where 500 soldiers and 700 civilians are taught safety precautions,
native dress and customs, some basic languages and common phrases were provided logistics and
technical support to the military units, and non-active duty members.

Jacqueline Michelle Brown Ramirez-Martinez

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06/08 Clarion Prince Charles Hotel, Fayetteville, NC -Sales Coordinator & Administrative Assistant -
$19,000-$30,000 hrs. per week 30/40/60
Greeted, visitors, customers, clients business associates; travelers 90% of the time well
working in the hotel. Prepared and administered, and accommodation business groups,
quest speakers, seminars, travelers, and banquets.
Assisted, the Sales Director in planning and during absent execution of work orders, and
sales, accountable, receivable, contracts and bookkeeping.
Created formulas using Microsoft Excel; created Excel spreadsheets using company
product information.
Attended staff meetings and produce and forward minutes to all members peers and
subordinates; compiled Hotel statistics and data, minutes under requirements of the Hotel
Manager and Operation Manager. Adjusted errors and responded to complaints, to
Manager.
Applied knowledge of Microsoft Word and Access.
Maintained my own calendars, and reviewing correspondence for the Hotel Managers
signature.
Received a particular number of 60-70 calls daily and successfully resolved customers
concerns while as the Front Desk Clerk.
During demanding hours reliable and dependable at all times.

Tripled hotel revenues and sales.
Increased sales from $20 thousands to $56 thousands.
Expanded sales to include military and wedding receptions.
Expanded sales team from 50 to 100 representatives.
Developed strategic sale plans and budget to achieve corporate.

05/07 Sandhills Modeling Agency, Fayetteville, NC 28301 - Administrative Assistant Office Manager-
Professional Model $19,000 -$30,000 hrs. per week 20/30
Administrated Support for professional staff. Duties and Performance: Greeted, models, parents
visitors, customers, clients business associates; travelers 90% of the time. Prepared and
administered, and accommodation groups, models and quest speakers, summer classes.
Obtained 90% excellent courteous, friendly and professional customer service for 1 fast pace
Modeling Agency in the Fayetteville area ranging from 25 to 60 models, and 4 employees.
Maintained a excellent relationship with potential clients, co-workers. Consolidated and balances
daily transactions, using adding machine and calculators. Ensured supply of money for financial
initiations need based on legal requirements and business demand; balanced spreadsheets.

96/07 Adecco Replacement Services, Fayetteville, NC 28303 - Administrated Assistant/General Office
$18,000-$19,000 - hrs. per week 30/40
Administrated Support for professional staff. Duties and Performance: Obtained 90% excellent
courteous, friendly and professional customer service for 10 fast pace offices in the Fayetteville
area ranging from 25 to 300 employees.
Maintained an excellent relationship with potential clients, co-workers. Consolidated and balances
daily transactions, using adding machine and calculators. Ensured supply of money for financial
initiations need based on legal requirements and business demand; balanced spreadsheets.

Performed and experience in 10-key by touch digital calculator. Performed and familiarity of
various office equipment and skills in data entry and accountable receivable. Achieved Employee
of the Month in 1998 for excellent attendant and work performance, which I have obtained for
Jacqueline Michelle Brown Ramirez-Martinez

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numerous years in previous jobs from 1989-1997. Knowledgeable and ability 90% to
communicate effective orally and in writing. (Software application: MS, Excel). 10 years of Public
Service was required. Be available to customers and employees by being logged into system and
punctuality when reporting to work.


95/95 Department Of Defense, (DOD) TM, ROTC Fort Bragg, NC -Office Automation Clerk, GS- 326-
05/04 (temporary)
Greeted 50% personnel and individuals, and providing information to person or by phone in a
complex army ROTC training. Assignment typically involved 40% advanced use in spreadsheets,
databases, desktop publishing software, and other similar application forms for higher
headquarters, colleges and commanders.
Monitored work load, down-load data and resources information; retrieved, scanned and
converted documents into large formative forms; distributed 20% work product assisting in
oversee 5 data entry clerks.
General clerical nature (typing, filing, faxing, coping and routine procedures. 50% in-processing
ROTC cadets records. A qualified Computer Operator or Office Automation and typist were
required. (Software application: MS, Excel, PowerPoint and Professional Write).

94/94 Department Of Defense, (DOD) GS- , FT, Fort Bragg, NC - Medical Automation Clerk, GS-04/06
(Car Accident)
Consistently praised for efficient handling of administrative duties (e.g., answering phones,
scheduling appointments, maintaining medical records, patient processing, billing and
bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their
patients. Created and maintained a centralized filing system for all project documents, manual
and electronic by updating master filing index, electronic document files and folders in the project
server.

95/95 Veteran Administrated Library (VA), Fayetteville, NC - Library Technician and Administrative
Assistant GS 1411-05/05 (temporary)
Greeted doctors; physicians; patients and staff members 50% of the time; facilitated orientation
for Veteran Administrated Hospital, students for Internal Medicine Residency Program.
Conferred with Chief of Library when implementing a format for various medical documents.
Formulated, write, and implement new employee orientation manuals.
Analyzed and prepare Infection Control Committee and Department of Medicine meeting minutes
for Chief, Assistant Chief, Program Directors and other Internal Medicine physicians.
Summarized type and edit letters of recommendation for Internal Medicine residents.
Applied knowledge of medical terminology when typing and bowdlerizing physician
documentation.

89-91 Department of Defense (DOD), Europe, Germany - Public Library Community Manager -
Administrative Coordinator GS 1411-05-06/05
Greeted higher officials, soldiers; library patrons; students and others that utilized the
facility 80% of the time.
Directed complex projects from concept to fully operational status; assess teamwork,
flexibility, and adaptability, coordinating skills and common values and goals of the public
army library.
Communicated regularly with patrons, soldiers and management to address ongoing
strategies and concerns; set up desktop tools, databases and schedules to ensure the successful
implementation of the library programs.
Jacqueline Michelle Brown Ramirez-Martinez

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Attended Board Committee meetings and produce and forward programs to all members peers and
subordinates; compiled library statistics and data under requirements of the Program Director.
Scheduled and maintained meetings for Chief Operating Officer, Program Director, Library
Director and Staff Specialist; Train, supervise and evaluate staff and coach improvement
management skills.
Trained, supervised and evaluate staff and coach improvement library and management skills.
Knowledgeable and abilities to perform and manage a facility and a qualified 5yrs. Library
Technician and training in Administrative work was required. Experienced in general clerical
nature (typing, filing, faxing, coping and routine office procedures as assigned).

82/89 Cumberland County Schools, Fayetteville, NC - School Library Media/ Office Assistant
Greeted higher parents, teachers; library patrons; and others that utilized the Media center and
the main office 90% of the time. Trained, supervised and evaluate students and coach
improvement library skills.
Counseled students on defining career and work related goals and objectives.
Experienced in general clerical nature; such as: (typing, filing, faxing, coping and routine office
procedures as assigned).

81/81 Cumberland County Department Of Social Services (DSS) Fayetteville, NC -Juvenile Coordinator
Assistant/Secretary 1 year Intern

Greeted higher administrators, group home parents and clients 90% of the time
Administrative work was required. Experienced in general clerical nature; such as: (typing, filing,
faxing, coping and routine office procedures as assigned). Meeting and minutes note dictation.
Attended Board Committee Meetings and produce and forward programs to all members peers
and subordinates; compiled Juvenile statistics and data, minutes under requirements of the
Program Director.
Assisted in screening and interviewing prospect Group Home Parents.

Professional Volunteer Work: Administrative and General Office work was required. Volunteer work
involved in reviewing, interviewing, and routing correspondence, inquiries, etc. to the appropriate official
within the offices. Assured that outgoing mail is distributed appropriately, and I was responsible for
maintaining subject and confidential case files in the court as requested, ensuring that files are organized
properly and maintained on a constant basis, and addition to answering questioned pertaining to the
office: Qualified skills; such as (typing, filing, faxing, coping and routine office procedures as assigned).

2012 United Way - Scotland County Animals Humane Society - Assisted lost and abuse pets,
such as bathing, walking, feeding, NC.
2010 - Highland Presbyterian Church Thanksgiving Dinner 2000 plates served, Fayetteville, NC.
2008- Presidential - Hillary Rodham Clinton, Fayetteville, NC.
2007-06 Art Council, Fayetteville, NC Dogwood Festival
2006 - Operation Blessing for Soldiers in Iraq, Fayetteville, NC.
1995- Girl Scouts Association, Charlotte, NC Planetarium.
1994- Guardian Ad Litem (GAL) Abuse and Neglect Children
Cumberland County, Court System (CCCS), Fayetteville.




Jacqueline Michelle Brown Ramirez-Martinez

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PERSONAL STRAITS ANS SKILLS: Exceptional personality skills; ability to effectively perform all duties
within this job description; overall, computer, data entry and processing knowledgeable; quality of worked
finished and completed - accuracy and attention to details; willingness and ability to cooperate; clearly
communicate and show respect to soldiers, co-workers, supervisors; and consistently reliable and
dependable at all time.



REFERENCE UPON REQUEST