CompTIA 220-302

CompTIA 220-302
220-302 A+ OS Technologies
Practice Test
Version 1.5
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QUESTION NO: 1

In Windows XP, which command can be used to view both the IP address and the NIC (network
interface
card) MAC address?

A. IPCONFIG /A
B. IPCONFIG /ALL
C. IPCONFIG
D. WINIPCFG

Answer: B

QUESTION NO: 2

Which of the following enables a Windows 2000 server to assign IP addresses?

A. WINS (windows internet name service)
B. DHCP
C. DNS
D. IIS

Answer: B

QUESTION NO: 3

Which common Internet protocol allows for retrieval of e-mail from a server?

A. ISP
B. POP
C. FTP
D. SMTP

Answer: B

QUESTION NO: 4

Which tool can be used to view TCP/IP configuration settings on a Windows 2000 machine?

A. TRACERT
B. IPCONFIG
C. NSLOOKUP
CompTIA 220-302: Practice Exam
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D. WINIPCFG

Answer: B

QUESTION NO: 5

Which system is used to resolve names on the Internet, such as comptiA.org, to IP addresses?

B. HOSTS
C. DNS
D. LMHOSTS

Answer: C

QUESTION NO: 6

When making a serial connection between two Windows 2000 machines, which type of cable is
needed for proper communications?

A. RG-59 coaxial cable
B. RS-232 Null Modem cable
C. telephone cable
D. UTP CAT5 patch cable

Answer: B

QUESTION NO: 7

In Windows 2000, where should you go to join a workgroup or domain?

A. Device Manager
B. System Properties
C. Membership Manager
D. Network and DialUp Connections

Answer: B

QUESTION NO: 8

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A user can send e-mail, but cannot receive any e-mail. Which of the following settings should be
verified in the e-mail account?

A. MAC address
B. TCP/IP address
C. POP Server settings
D. SMTP Server settings

Answer: C

QUESTION NO: 9

Which Internet protocol encrypts and decrypts user page requests, as well as the pages that are
returned by a web server using SSL?

A. NNTP
B. FTP
C. HTTP
D. HTTPS

Answer: D

QUESTION NO: 10

Safe Mode is an essential Startup tool for troubleshooting Windows 98. Which two methods cause
the system to start up in Safe Mode? (Select TWO)

A. start the system in DOS Mode and run the WIN /S command
B. press the <F8> key while restarting system - select Safe Mode
C. start the system in DOS Mode and run the SAFE.EXE file
D. hold <CTRL> key while restarting the system; select Safe Mode

Answer: B,D

QUESTION NO: 11

How can swap file performance in Windows 2000 Professional be increased?

A. limit the Swap File to one physical disk
B. distribute the Swap File among multiple physical disks
C. distribute the Swap File over multiple partitions on the same physical disk
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D. limit the size of the Swap File to the amount of RAM + 2 MB

Answer: B

QUESTION NO: 12

Which utility allows a technician to see the status of system resources such as IRQs on a
Windows 2000
computer?

A. Add / Remove Hardware
B. WINNT32
C. SYSEDIT
D. Device Manager

Answer: D

QUESTION NO: 13

Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What
is the MOST
likely cause?

A. Internet Explorer cookies from Windows 98 or WindowsMe are incompatible with Windows XP.
B. Internet Explorer4x was installed prior to upgrading to Windows XP.
C. Windows XP has a different user profile structure than Windows 98 or Windows Me and the
upgrade
process does not migrate cookies.
D. Windows XP default Internet security option settings delete cookies during upgrades from
Windows 98 or Windows Me.

Answer: C

QUESTION NO: 14

Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)

A. Windows XP Home
B. Windows XP Professional
C. Windows 2000 Professional
D. Windows NT 4.0
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Answer: A,B,C

QUESTION NO: 15

How is the Disk Defragmentation utility in Windows XP accessed?

A. open a command prompt and type DEFRAG
B. at Startup, press the <F8> key and select Defrag Disk
C. right-click My Computer, Manage, Disk Defragmenter
D. right-click Drive icon, Tools, Defragment Now

Answer: C

QUESTION NO: 16

In which situation(s) will Windows XP advise the technician installing a device that the driver is
signed or not?

A. in all cases
B. for some non PnP (non plug and play) device drivers and all PnP (plug and play) device drivers
C. for all non PnP (non plug and play) device drivers and most PnP (plug and play) device drivers
D. not for any non PnP (non plug and play) device drivers, only for all PnP (plug and play) device
drivers

Answer: D

QUESTION NO: 17

By default, what is Driver Signing set to in Windows XP?

A. Ignore
B. Warn
C. Block
D. Not installed

Answer: B

QUESTION NO: 18

What should the technician do to keep Windows XP computers updated with SPs (service packs),
device
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drivers, and system security updates?

A. reload Windows XP
B. run WINUPDATE.EXE
C. run Windows Update
D. run SYSUPDTE.EXE

Answer: C

QUESTION NO: 19

Which of the following circumstances would automatically create a system restore point? (Select
TWO)

A. installation of an unsigned driver
B. a system crash
C. installation of an application that uses Windows Installer or installation of Shield Pro version 6.0
or later
D. installing an update by using the Windows Update or Automatic Updates
E. each time the system is rebooted

Answer: A,D

QUESTION NO: 20

Which of the following is the command that installs Recovery Console on the Boot menu from the
Windows 2000 CD?

A. DRIVE LETTER:\TOOLS\RCINSTALL.EXE
B. DRIVE LETTER:\i386\WINNT32.EXE /RECCONS
C. DRIVE LETTER:\i386\CMDCONS.EXE
D. DRIVE LETTER:\i386\WINNT32.EXE /CMDCONS

Answer: D

QUESTION NO: 21

Which file reads the BOOT.INI to determine the Startup options in a x86 based Windows XP
machine?

A. NTDETECT.COM
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B. NTLDR
C. IO.SYS
D. NTOSKRNL.EXE

Answer: B

QUESTION NO: 22

When installing Windows on a compressed drive, where should the technician place the swap file?

A. in the root directory of the compressed drive
B. in the same directory to which Windows is being installed
C. on the uncompressed host drive
D. Windows is used to determine the optimal place for the swap file.

Answer: C

QUESTION NO: 23

A customer informs a technician that Windows NT 4.0 cannot be upgraded with a bootable CD-
ROM of
Windows 2000. What would NOT work?

A. check the boot sequence in the CMOS
B. run install from inside of Windows NT 4.0
C. use the boot floppy and Windows 2000 CD-ROM
D. use the boot floppy and Windows NT 4.0 CD-ROM

Answer: D

QUESTION NO: 24

An A+ Professional is installing Windows XP on a computer that will use EFS on the local
volumes. Which file system MUST be used?

A. FAT32
B. FAT16
C. HPFS (high performance file system)
D. NTFS

Answer: D
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QUESTION NO: 25

In Windows XP, what is the default setting for driver signing functionality?

A. Ignore
B. Warn
C. Block
D. Allow

Answer: B

QUESTION NO: 26

Which utility creates an Emergency Repair Disk for Windows 2000?

A. ERD
B. BACKUP
C. MSBACKUP
D. FORMAT

Answer: B

QUESTION NO: 27

Which method installs the Recovery Console on the workstation so that a CD is NOT required?

A. from Control Panel select System, then System Restore, theninstall Recovery Console
B. from a command prompt, move to the i386 directory and type: WINNT32 /RECOVERYCONS
C. from a command prompt, move to the i386 directory and type: WINNT32 /CMDCONS
D. from a command prompt, move to the i386 directory and type: WINNT32 /RECCONS

Answer: C

QUESTION NO: 28

A user running Windows XP inadvertently installs the wrong device driver for a sound card. How
can the
technician easily repair this problem?

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A. re-install the operating system
B. reformat the hard drive
C. replace the sound card
D. use the Roll Back Driver feature in Device Manager

Answer: D

QUESTION NO: 29

A technician wants to convert a Windows 98 system to a dual boot system with Windows XP
Professional.
Which two file systems support this configuration? (Select TWO)

A. FAT16
B. FAT32
C. NTFS4
D. NTFS5

Answer: A,B

QUESTION NO: 30

What is used to move files and settings from a machine with a previous version of Windows to a
new computer with Windows XP?

A. Windows Update
B. Files and Settings Transfer Wizard
C. Windows Migration Toolkit
D. Add / Remove Programs

Answer: B

QUESTION NO: 31

A user running Windows XP needs to add Fax Service to the computer. How should the user do
this?

A. go to Control Panel; select Modems; click Fax Service
B. go to Control Panel; select Modems; click Fax; select Enable
C. go to Control Panel; select Add or Remove Programs; check Fax Service Details; click Enable,
click OK; click Next
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D. go to Control Panel; select Add or Remove Programs; click Windows Components; select Fax
Services; click Next

Answer: D

QUESTION NO: 32

What are the minimum processor requirements for Windows 2000?

A. Pentium 200 MHz
B. Pentium II 233 MHz
C. Pentium 90 MHz
D. Pentium 133 MHz

Answer: D

QUESTION NO: 33

A client wants to install Windows 2000 Server and does not have a NIC (network interface card).
How should the technician proceed?

A. The technician should buy a NIC,then install Windows 2000 Server.
B. The technician cannot install the operating system since the computer does not have a NIC.
The client
must upgrade the hardware.
C. There is no need for a NIC to install Windows 2000 Server, so the technician can proceed with
the
installation.
D. The technician should explain to the client that Windows Professional can be installed, but that
a NIC is needed for Window 2000 Server installation.

Answer: C

QUESTION NO: 34

Which file system MUST be used on a computer that dual boots between Windows 98 and
Windows XP and must have partitions larger than 5 GB?

A. FAT
B. FAT32
C. NTFS
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D. HPFS (high performance file system)

Answer: B

QUESTION NO: 35

How many disks are created when the "MAKEBOOT.EXE A:" command is run from the Windows
2000
installation CD?

A. 1
B. 2
C. 3
D. 4

Answer: D

QUESTION NO: 36

The Event Log on a Windows 2000 computer in a remote office needs to be checked to determine
if an
unauthorized user is attempting to gain access to the computer. The local computer is a Windows
XP
computer. What must be done to check the Event Viewer remotely?

A. check Local Computer and enter the remote computer name
B. check Remote Computer and enter the remote computer name
C. check Distant Computer and enter the remote computer name
D. check Select Another Computer and enter the remote computer name

Answer: D

QUESTION NO: 37

How does Device Manager on a Windows XP computer indicate a device is experiencing a
problem?

A. The device is not shown in Device Manager.
B. The device has a blue "i" icon.
C. The device has a yellow exclamation point icon.
D. The device has a red "x" icon.
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Answer: C

QUESTION NO: 38

What information can be obtained from the Event Viewer? (Select TWO)

A. driver signing
B. software errors or warnings
C. device driver information
D. system errors or warnings

Answer: B,D

QUESTION NO: 39

A user reports intermittent video problems with the PC after installing a new high performance
video card.
Which one of the following procedures should be tried FIRST?

A. replace the video card with a known good working video card of the same type
B. re-install the video drivers from the media that came with the video card
C. re-install the video drivers using the latest drivers from the video card manufacturer's website
D. replace the video card and drivers with a comparable card from a different manufacturer

Answer: C

QUESTION NO: 40

After running Scandisk and the hard drive manufacturer's own diagnostic / repair utility, several
sectors on the hard drive are continually marked as bad. For optimum drive performance, what
should be done with this hard drive?

A. format it
B. replace it
C. re-partition and format it
D. convert to FAT32

Answer: B

QUESTION NO: 41
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Which Windows 2000 utility replaces incorrect printer drivers installed on the computer with the
Microsoft
provided printer driver?

A. MSCONFIG.EXE
B. SPOOLER.EXE
C. SETUP.EXE
D. FIXPRNSV.EXE

Answer: D

QUESTION NO: 42

Which file is required for Windows NT to boot?

A. COMMAND.COM
B. CONFIG.SYS
C. AUTOEXEC.BAT
D. NTLDR

Answer: D

QUESTION NO: 43

Which two methods can be used to troubleshoot a computer that stalls while printing to a local
printer? (Select TWO)

A. check that the appropriate printer driver is installed
B. try to send the job in RAW format
C. check for adequate space on the hard disk
D. check that the server has enough free hard disk space
E. try disabling EMF spooling

Answer: A,C

QUESTION NO: 44

What does the error "General Protection Fault" indicate?

A. An application tried to access an area in RAM it is not allowed to use.
B. The Windows operating system is corrupted and requires reloading.
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C. The system board is faulty.
D. RAM is faulty.

Answer: A

QUESTION NO: 45

An apparently useful program that has hidden functions that can exploit a user's privileges is
known as a:

A. virus.
B. Trojan horse.
C. worm.
D. hoax.

Answer: B

QUESTION NO: 46

A Windows NT computer reports that a service did not start. Where is the BEST place to look for
more
information?

A. Application Log
B. Security Log
C. System Event Log
D. Dr. Watson Log

Answer: C

QUESTION NO: 47

Which command should be used to renew the IP address of a DHCP-enabled Windows XP
computer?

A. WINIPCFG /RENEW
B. WINIPCFG /RENEWIP
C. IPCONFIG /RENEWIP
D. IPCONFIG /RENEW

Answer: D
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QUESTION NO: 48

A user attempts to install an application on a Windows 2000 Professional workstation. The
installation fails after repeated tries. The user needs to get the application installed. Where is the
BEST place to look for information on installing the application?

A. the README.TXT on the Windows 2000 CD
B. the README.TXT on the hard drive
C. the vendor's website
D. the AUTOEXEC.BAT

Answer: C

QUESTION NO: 49

A technician is asked to repair a PC of an unknown operating system. The user reports that the
system does not boot to the operating system and that the message "NTLDR is Missing" appears
every time the system is turned on. What is the FIRST troubleshooting step the technician should
take?

A. reload the operating system
B. run FIXMBR.EXE
C. run the Recovery Console
D. check for a diskette in the diskette drive

Answer: D

QUESTION NO: 50

A user logs into a Windows 2000 system and receives an error message indicating that a device /
service has failed to start. Where should the user go to see what failed?

A. Device Manager
B. Task Manager
C. Event Viewer
D. Service Manager

Answer: C

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QUESTION NO: 51

While a technician is working on a customers computer, a screwdriver slips and shorts out some
major components and the technician realizes that the computer is plugged in. The customer
questions the
technician about the problem. The technician should:

A. state that there is a small problem and that the problem will be dealt with.
B. say that the computer was about to break and the technician was unlucky enough to be there
when the
break happened.
C. explain to the customer that this is a typical part of the service and that the technician needs to
continue working.
D. identify yourself to the customer using a different name and leave as soon as possible.

Answer: A

QUESTION NO: 52

A technician receives a call from an angry customer whose printer is offline. Which of the following
would be the BEST way for the technician to communicate with the customer?

A. Sympathize with the customer and explain how to solve the problem.
B. Explain to the customer that they should perform preventive maintenance on the printer more
often.
C. Tell the customer that they should not get upset because it is only a minor problem.
D. Tell the customer that the next time the printer is offline to avoid getting upset.

Answer: A

QUESTION NO: 53

A thumbprint scanner is an example of:

A. a smart card.
B. biometric security.
C. WEP security.
D. data encryption.

Answer: B

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QUESTION NO: 54

A new sound card driver has been installed and each time the computer attempts to boot, a
bluescreen error is obtained. Which of the following actions should be taken FIRST?

A. Re-install the system files from the Windows CD.
B. Remove the sound card and reboot.
C. Reboot and go in to Last Known Good Configuration.
D. Reboot in safe mode and roll back the driver.

Answer: D

QUESTION NO: 55

Which of the following should be done FIRST when checking a computer for a possible virus?

A. Perform a system back up.
B. Make sure that the latest virus definition files are installed.
C. Run a virus scan on all files on all hard drives.
D. Customize the virus scan options.

Answer: B

QUESTION NO: 56

Which of the following will prevent unauthorized alteration of the BIOS?

A. Setting a password to access BIOS settings.
B. Locking the computer case when away.
C. Locking the user account in the BIOS when away.
D. Setting a password to access operating system administrator functions.

Answer: A

QUESTION NO: 57

A technician receives a CRT monitor needing diagnostics. Which of the following safety
precautions should the
technician take after opening the case?

A. Obtain a safety clearing from the floor supervisor.
B. Put on an anti-static wrist strap.
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C. Ensure that the CRT has been discharged.
D. Ensure that the grounding strap is connected to the CRT.

Answer: C

QUESTION NO: 58

Spyware may come from: (Select TWO).

A. tools and utilities from unknown sources.
B. music or file sharing sites.
C. a Windows desktop.
D. operating systems disks.
E. a manufacturers driver disks.

Answer: A,B

QUESTION NO: 59

On a laptop running Windows XP Home, which of the following choices is the default workgroup
name?

A. MSPEER
B. MSXPH
C. MSHOME
D. WORKGROUP

Answer: C

QUESTION NO: 60

Which of the following are valid utilities for repairing a Windows system that will not load? (Select
TWO).

A. Sysedit
B. Automated System Recovery
C. File Restore
D. Recovery Console
E. System Restore

Answer: B,D
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QUESTION NO: 61

In Windows 2000 Professional, which of the following utilities would be BEST to troubleshoot
driver issues?

A. Device Manager
B. Registry Editor
C. Event Viewer
D. Add / Remove Programs

Answer: A

QUESTION NO: 62

When selecting an IP addressing Method, which of the following would be the BEST IP address
assignment method for the automatic assignment of an IP address for an assigned period of time?

A. DHCP
B. static IP Addressing
C. alternate IP Configuration
D. APIPA

Answer: A

QUESTION NO: 63

Which of the following would be used to check which users have permissions to install drivers?
(Select TWO).

A. Security Center
B. Local Security Policy
C. System
D. Add Hardware
E. User Accounts

Answer: B,E

QUESTION NO: 64

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To protect a computer against malicious threats, a user should:

A. keep anti-virus software updated.
B. limit access to the computer.
C. reduce network traffic.
D. disable cookies.

Answer: A

QUESTION NO: 65

While speaking with a customer on the telephone about a hardware problem, a technician realizes
that the call would be best handled by another department. After asking whether the customer can
be placed on hold and calling a technician in the other department, the technician introduces the
customer and the other technician before hanging up. This is an example of a:

A. cold transfer.
B. passive transfer.
C. warm transfer.
D. hot transfer.

Answer: C

QUESTION NO: 66

When logging on to a shared system as a Power User, certain files cannot be accessed. Which of
the following may be the reason for this?

A. Only the owner/creator of the files has the necessary permissions to access the files.
B. The System Account does not have full privileges.
C. The Power User Group has Read & Execute privileges assigned to the files.
D. The files have ReadOnly privileges assigned.

Answer: A

QUESTION NO: 67

Which of the following should be incorporated when creating a strong password? (Select THREE).

A. current date
B. numbers
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C. special characters
D. mixed case letters
E. user's initials
F. user's last name

Answer: B,C,D

QUESTION NO: 68

Which of the following would be the recommended memory requirement for installing Windows
XP?

A. 512 MB
B. 256 MB
C. 128 MB
D. 64 MB

Answer: C

QUESTION NO: 69

A computer is displaying an error message stating, Missing NTLDR. Which of the following would
be used to resolve this error without losing data?

A. Registry Editor
B. MSCONFIG
C. Recovery Console
D. FDISK

Answer: C

QUESTION NO: 70

One way to protect sensitive data from easily being read during transfer would be to:

A. store the data on a secure server.
B. decrypt the datA.
C. hide the data in an email.
D. encrypt the datA.

Answer: D
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QUESTION NO: 71

A technician is diagnosing a customers computer and observes that the computer is sluggish and
unresponsive. Which of the following actions should the technician take?

A. Explain to the customer that the computer is outdated and cannot be repaired.
B. Inform the customer that the computer working fine and do not provide any further explanation.
C. Tell the customer that the computer needs to be shipped to the manufacturer for repair.
D. Explain the problem to the customer in basic terms and recommend a solution.

Answer: D

QUESTION NO: 72

Which of the following command line utilities can be run to determine what patches a computer
needs?

A. HFNETCHK.EXE
B. NBSTAT.EXE
C. TRACERT.EXE
D. MSCONFIG.EXE

Answer: A

QUESTION NO: 73

Which of the following commands is utilized in Windows 2000 or XP Professional to obtain
detailed information about network connections?

A. IPCONFIG /RENEW
B. IPCONFIG /ALL
C. IPCONFIG /REGISTERDNS
D. IPCONFIG /SETCLASSID

Answer: B

QUESTION NO: 74

In Windows XP, which of the following command line functions or utilities will clear the screen?
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A. COMP
B. CLS
C. CD
D. CMD

Answer: B

QUESTION NO: 75

Which of the following options are available from the Windows Advanced Options menu? (Select
THREE).

A. Directory Services Restore Mode
B. Debugging Mode with Command Prompt Only
C. Safe Mode with Networking
D. Last Known Good Configuration
E. SVGA Mode
F. Press F8 for advanced startup options

Answer: A,C,D

QUESTION NO: 76

When disposing of an old printer, the toner cartridge in the printer should be:

A. stored for several months.
B. thrown away with the printer.
C. used in a different model printer.
D. disposed of according to local regulations.

Answer: D

QUESTION NO: 77

An employer is concerned that a user may unknowingly launch a malicious .vbs file. The employer
wants to enable file extensions on all Windows XP computers. Which of the following actions
should be taken?

A. At the command line run C:\>compmgt /afiletype .vbs
B. At the command line run C:\>compmgt /tfiletype .vbs
C. Windows Explorer > Folder Options > File types
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D. Windows Explorer > Folder Options > View

Answer: D

QUESTION NO: 78

When a technician has successfully completed a service call to a difficult customer, it would be
MOST
important to:

A. take a break to calm down before handling the next problem.
B. follow up with the customer and verify that the customer is satisfied.
C. leave quickly and quietly before something else goes wrong.
D. notify the customer that the work is finished and the technician is leaving.

Answer: B

QUESTION NO: 79

A technician observes that a user is storing passwords in a text file on the desktop. Which of the
following
should the technician do?

A. Print out a copy of the file and show the file to theusers supervisor.
B. Ignore the file and not worry about what the user does with the information.
C. Email a copy of the file to thetechnicians supervisor.
D. Inform the user that this is a violation of thecompanys security policy.

Answer: D

QUESTION NO: 80

Which of the following will prevent the Windows messenger service from displaying any
messages?

A. Start > Run > type CMD > type NET START messenger
B. Start > Run > type service.msc > right click on the messenger service > Properties > Start-up
type >
Disable
C. Start > Run > type service.msc right click on the messenger service > Properties > Start-up
type >
Automatic
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D. Start > Run > type CMD > type NET START msg.exe

Answer: B

QUESTION NO: 81

An angry customer is reporting problems with a computer. Which of the following would be the
FIRST step to take?

A. Tell the customer to calm down.
B. Tell the customer there is nothing to worry about.
C. Let the customer express frustration without interrupting.
D. Ask the support supervisor to take the call.

Answer: C

QUESTION NO: 82

Which two of the following operating systems support system restore? (Select TWO)

A. Windows 2000
B. Windows XP
C. Windows NT
D. Windows Me
E. Windows 98 SE

Answer: B,D

QUESTION NO: 83

Which of the following is the default name of the file that stores Virtual Memory on a Windows
2000 computer?

A. BOOT.INI
B. PAGEFILE.SYS
C. VMM386.SYS
D. WIN386.SWP

Answer: B

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QUESTION NO: 84

An A+ Professional is using SYSEDIT to modify settings for a user's application. By using this tool,
which two files are automatically opened for editing? (Select TWO)

A. IO.SYS
B. BOOT.INI
C. AUTOEXEC.BAT
D. SYSTEM.INI

Answer: C,D

QUESTION NO: 85

Which file system has built-in encryption support?

A. HPFS (high performance file system)
B. FAT16
C. FAT32
D. NTFS

Answer: D

QUESTION NO: 86

An A+ Professional copies several files from a CD-ROM to the hard drive of a computer. The files
have the attribute Read Only. Which command line function and switches can easily remove the
Read Only file attribute from all the files in a particular folder?

A. ATTRIB -A
B. ATTRIB +R /S
C. ATTRIB -R /S
D. ATTRIB /S

Answer: C

QUESTION NO: 87

In Windows XP, which command line program is used to remove an additional operating system?

A. SETUP.EXE /X
B. Bootcfg /delete /ID#
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C. Format C: /S
D. WINNT32.EXE /B

Answer: B

QUESTION NO: 88

Which utility can be used to optimize disk performance?

A. FDISK
B. FORMAT
C. SCANDISK
D. DEFRAG

Answer: D

QUESTION NO: 89

NTUSER.DAT and NTUSER.DAT.LOG are associated with which one of the following Registry
Hives?

A. HKEY_USERS\.DEFAULT
B. HKEY_USERS_CURRENT
C. HKEY_CURRENT_USER
D. HKEY_CURRENT_PROFILE

Answer: C

QUESTION NO: 90

Which two operating systems have the Registry editing command Regedt32? (Select TWO)

A. Windows Me
B. Windows NT Workstation
C. Windows XP Professional
D. Windows 98 SE

Answer: B,C

QUESTION NO: 91
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Which of the following will allow modification of the Startup folder in
Windows 98 SE?

A. SYSEDIT
B. REGEDIT32
C. MSCONFIG
D. SCANREG

Answer: C

QUESTION NO: 92

Which of the following is the name of the swap file for Windows 98?

A. PAGEFILE.SYS
B. WIN386.SWP
C. VIRTUAL.TMP
D. SWAPFILE.SYS

Answer: B

QUESTION NO: 93

Which utility can a technician use in Windows 2000 to limit the access to Registry keys to certain
users?

A. EDIT.COM
B. REGEDIT.EXE
C. REGEDT32.EXE
D. SYSEDIT.EXE

Answer: C

QUESTION NO: 94

In Windows 2000 Professional, what does the BOOT.INI file contain?

A. hardware profiles
B. boot order
C. default operating system
D. theLilo loader
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Answer: C

QUESTION NO: 95

Which Windows XP command allows for the retrieval of compressed files from the operating
system source files?

A. EXPAND
B. COMPRESS
C. OPENFILES
D. UNPACK

Answer: A

QUESTION NO: 96

With a typical Windows 98 installation, where is the SYSTEM.INI file located?

A. C:\
B. C:\INI
C. C:\WINDOWS
D. C:\WINDOWS\SYSTEM

Answer: C

QUESTION NO: 97

A file is copied from an NTFS partition to a FAT32 partition. Which two features are retained on
the copy?
(Select TWO)

A. long file name
B. file permissions
C. file encryption
D. file attributes
E. file compression

Answer: A,D

QUESTION NO: 98
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What are two ways to access the Device Manager using the My Computer icon in Windows XP?
(Select TWO)

A. double-click, Device Manager
B. right-click, Properties, Device Manager
C. right-click, Manage, Device Manager
D. right-click, Properties, Hardware, Device Manager

Answer: C,D

QUESTION NO: 99

Which of the following is the maximum size allowed for a FAT32 file system?

A. 2047 MB (2 GB)
B. 2047 GB (2 Terabytes)
C. 23 GB
D. 320 KB

Answer: B

QUESTION NO: 100

Which Windows 98 system utility automatically backs up the Registry daily?

A. REGEDT32.EXE
B. REGEDIT.EXE
C. NTDETECT.COM
D. SCANREG.EXE

Answer: D

QUESTION NO: 101

Which of the following is the significance of a digitally signed driver?

A. The driver cannot be overwritten by an unsigned driver.
B. The driver is used for network security.
C. The driver is tested for Windows compatibility.
D. The driver is 32 bit compliant.

Answer: C
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QUESTION NO: 102

What are two features of a dynamic disk that need to be taken in consideration when choosing to
install
Windows 2000 or Windows XP?(Select TWO)

A. Dynamic disks are backwards compatible and accessible directly from Windows 9x or any
version of
Windows NT.
B. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT, thus
they
should not be used in a mixed OS networked environment.
C. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT.
However,
shared folders are accessible to any computer running Windows 2000 or Windows XP operating
systems
on the network.
D. Dynamic disks use partitions and logical drives and are managed with Disk Management.
E. Dynamic disks do not use partitions or logical drives and are managed with Disk Management.

Answer: C,E

QUESTION NO: 103

When doing a fresh install of Windows 95, which of the following is required to boot the computer
and allows
you to install the operating system from CD?

A. Nothing is required. The Windows 95 CD is bootable.
B. a bootable floppy with CD-ROM drivers
C. a formatted hard drive
D. 1 GB of RAM

Answer: B

QUESTION NO: 104

Which of the following operating systems can be upgraded to Windows XP Home Edition? (Select
TWO)
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A. Windows 2000 Professional
B. Windows Me
C. Windows 98
D. Windows XP Professional

Answer: B,C

QUESTION NO: 105

A technician needs to install an ISA network card in a machine running Windows XP. Which two
methods are used to install the device driver? (Select TWO)

A. No intervention is needed. Windows XP, through PnP (plug and play), installs automatically.
B. Windows XP does not support ISA.
C. Device Manager is used to manually configure resources such as IRQs.
D. Drivers from the manufacturer supplied floppy disk or CD are installed.

Answer: C,D

QUESTION NO: 106

How do you rearrange Start Menu programs in Windows 9x?

A. click Start and select Arrange
B. select corresponding applet in Control Panel
C. right-click on the Start button and select Explore
D. right-click on the Desktop and select Start Menu

Answer: C

QUESTION NO: 107

How does a certified technician install additional Windows components after installation is
complete?

B. run the Windows CD andselect components for installation
C. install them the same way as any other program
D. go to Add / Remove Components page and click on Windows Components

Answer: D
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QUESTION NO: 108

Where can the Driver Signing options in Windows 2000 be changed?

A. Control Panel | Add / Remove Hardware
B. Control Panel | Administrative Tools | Device Signing
C. My Computer | C:\WINNT\SYSTEM32
D. Control Panel | System | Hardware | Driver Signing

Answer: D

QUESTION NO: 109

An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the
Windows
2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command
to enter at the command prompt to create the Windows 2000 setup floppy disks?

A. D:\BOOTDISK\MAKEBOOT A:
B. A:\BOOTDISK\MAKEBOOT D:
C. D:\i386\MAKEBOOT A:
D. D:\BOOTDISK\MAKEBT32 A:

Answer: A

QUESTION NO: 110

Where can you capture a Printer Port to print to a network printer from a DOS program in
Windows 9x?

A. My Computer, Control Panel, Printers, File, Properties, Details
B. My Computer, Control Panel, System, File, Properties, Details
C. My Computer, Control Panel, Network, File, Properties, Details
D. My Computer, ControlPaneln Add New Hardware, File, Properties, Details

Answer: A

QUESTION NO: 111

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Which function key is used to start Safe Mode in Windows NT?

A. <F10>
B. <F8>
C. <F6>
D. Windows NT does not support Safe Mode.

Answer: D

QUESTION NO: 112

Which procedure is used to increase the Virtual Memory allocation on a Windows 2000 system?

A. right-click My Computer and select Paging File Size; click Change and enter the new value
B. right-click My Computer and select Properties; click the Advanced tab and select Performance
Options;
click Change and enter the new value
C. right-click My Computer and select Properties; click Paging File Size button and enter the new
value
D. right-click My Computer and select Virtual Memory; click the Performance tab; click Change to
enter the new value

Answer: B

QUESTION NO: 113

By default, what is Driver Signing set to in Windows XP?

A. Ignore
B. Warn
C. Block
D. Not installed

Answer: B

QUESTION NO: 114

How can an ERD be created in Windows NT 4.0?

A. RDISK /S
B. ERD.EXE
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C. CRD.EXE
D. RDISK /S /D

Answer: A

QUESTION NO: 115

Windows 2000 is installed in a dual boot environment with Windows 98. Which file system on
which partition MUST be used for the Windows 98 installation?

A. extended partition, NTFS4
B. primary partition, NTFS5
C. primary partition, FAT
D. secondary partition, FAT

Answer: C

QUESTION NO: 116

When installing a new device driver, the Windows XP system becomes unstable after logging in.
To replace the new driver with the original driver the user should go to the Control Panel, System,
Hardware, Device Manager and:

A. double-click the device, click the Driver tab and click the Uninstall Driver button.
B. double-click the device, click the Driver tab and click the Roll Back Driver button.
C. double-click the device, click the Driver tab and click the Update Driver button.
D. click the device, press the Delete key, delete the device, reboot and re-install the original driver

Answer: B

QUESTION NO: 117

A Windows 2000 computer fails to boot because a virus has destroyed the hard drive's MBR
(master boot
record). How can a technician fix the problem with the MBR?

A. boot with Windows 2000 CD-ROM and select option Recovery Console and run FIXMBR
B. boot with Windows 2000 CD-ROM and select option Recovery Console and run CHKDSK
C. start up PC and use Last Known Good Configuration
D. format the hard drive and install Windows 2000 again

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Answer: A

QUESTION NO: 118

Which two files are required to start Windows XP Home? (Select TWO)

A. NTDETECT
B. NTLDR
C. XPDETECT
D. XPLDR
E. AUTOEXEC.XP

Answer: A,B

QUESTION NO: 119

When upgrading or re-installing Windows 95, Windows 98 or Windows Me, files like
FORMAT.COM,
CHKDSK.EXE and XCOPY.EXE are:

A. deleted and replaced in the C:\MS DOS directory.
B. retained from the original operating system install.
C. deleted and replaced in the C:\WINDOWS\COMMAND directory.
D. only copied if the original file is missing.

Answer: C

QUESTION NO: 120

What is the FIRST step to take when upgrading from Windows Me to Windows XP?

A. install Windows XP
B. turn on the Auto Run option
C. back up old files
D. format the hard drive

Answer: C

QUESTION NO: 121

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Where can the MOST recent hardware device drivers be found?

A. on the operating system CD
B. the manufacturer's website
C. Windows Update
D. the Documents and Settings folder on the hard drive

Answer: B

QUESTION NO: 122

The client cannot find updated drivers for a device to be installed on a Windows XP system. The
manufacturer ended driver support with drivers for Windows 9x, Windows Me and Windows 2000
only. What, if anything, can the technican do to get this device to work properly?

A. advise the client that the device must be replaced with a Windows XP compliant device
B. install the device with the Windows Me drivers
C. install the device with the Windows 2000 drivers
D. contact Microsoft for the Windows XP drivers, as it is Microsoft's responsibility to release
drivers for every
device sold when a new operating system is released

Answer: C

QUESTION NO: 123

What are the minimum processor requirements for Windows 2000?

A. Pentium 200 MHz
B. Pentium II 233 MHz
C. Pentium 90 MHz
D. Pentium 133 MHz

Answer: D

QUESTION NO: 124

An incremental backup:

A. is a full backup of all files.
B. is the same as a differential backup.
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C. is a backup of only files that have increased in size.
D. is a backup of all files that have the archive bit turned on.

Answer: D

QUESTION NO: 125

What is the minimum amount of RAM required for a Windows XP installation?

A. 32 MB
B. 64 MB
C. 128 MB
D. 256 MB

Answer: B

QUESTION NO: 126

A technician needs to move the system's temporary files to a folder called

A. AUTOEXEC.NT
B. BOOT.INI
C. Control Panel, System Properties, Advanced, Environmental Variables, System Variables
D. My Computer, C: Drive, Properties, Advanced, Environmental Variables, System Variables

Answer: C

QUESTION NO: 127

A Windows 98 computer is unable to connect to the fast Ethernet network. The physical
connection is correct.
To determine if the IP Stack is working correctly, which IP address should be pinged?

A. 169.254.0.1
B. 10.1.1.1
C. 192.168.1.1
D. 127.0.0.1

Answer: D

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QUESTION NO: 128

Which Windows NT utility BEST enables the user to view hardware information in the Registry,
such as
currently loaded device drivers and IRQ values?

A. SYSEDIT
B. REGEDIT
C. REGEDT32
D. Windows NT Diagnostics

Answer: D

QUESTION NO: 129

Which key does a technician press during the boot process to view the Windows 98 Startup
menu?

A. <F5>
B. <F7>
C. <F8>
D. <F10>

Answer: C

QUESTION NO: 130

A customer's PC has a virus. The customer's anti-virus program is set to scan mail and web
pages. Which of the following is the MOST likely source of the virus?

A. infected floppy
B. infected Windows CD
C. infected e-mail attachment
D. infected HTML page

Answer: A

QUESTION NO: 131

A Windows 2000 computer begins to run slowly while in use. Where can all currently running
programs and processes usage be checked?
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A. Services
B. Task Manager
C. Event Viewer
D. Application Log

Answer: B

QUESTION NO: 132

After installing a Windows 98 system, a technician realizes there is no network connectivity. A ping
loop back test is successful. What should be done NEXT?

A. check the HUB / SWITCH
B. run TRACERT
C. verify link light on the network card
D. re-install the network adapter driver

Answer: C

QUESTION NO: 133

When attempting to print from Notepad in Windows XP, a user receives the following error
message: "The
RPC Server is Unavailable." What are the two MOST likely causes? (Select TWO)

A. Print server is down.
B. Network is down.
C. The application server is down.
D. The firewall is down.

Answer: A,B

QUESTION NO: 134

How can a Windows 2000 system administrator boot with the Last Known Good Configuration?

A. when the boot process displays the Boot menu, press <F8> and choose Last Known Good
Configuration from the options
B. when the boot process displays the Boot menu, press <F6>
C. enter the SHUTDOWN - Last Known Good Configuration command at the command prompt
D. Windows 2000 does not support the Last Known Good Configuration option.
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Answer: A

QUESTION NO: 135

A technician is having problems with a system and wants to check the Registry for errors. Which
command should be entered at a DOS prompt?

A. SCANREG /FIX
B. REGEDIT /REDO
C. SCANREG /REPAIR
D. REGEDIT /RESTORE

Answer: A

QUESTION NO: 136

A Windows 2000 Professional computer does not start, due to some missing
boot files. Which files need to be present for Windows 2000 Professional to start?

A. BOOT.INI, NTLDR, NTDETECT.COM, NTOSKRNL.EXE
B. BOOT.INI, NTLDR, DETECTNT.COM, NTOSKRNL.EXE
C. COMMAND.COM, NTDETECT.COM, BOOT.INI, NTLDR
D. BOOT.INI, NTLDR, SYSTEM.DAT, NTOSKRNL.EXE

Answer: A

QUESTION NO: 137

What does the error "General Protection Fault" indicate?

A. An application tried to access an area in RAM it is not allowed to use.
B. The Windows operating system is corrupted and requires reloading.
C. The system board is faulty.
D. RAM is faulty.

Answer: A

QUESTION NO: 138

The Event Log on a Windows 2000 computer in a remote office needs to be checked to determine
if an
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unauthorized user is attempting to gain access to the computer. The local computer is a Windows
XP
computer. What must be done to check the Event Viewer remotely?

A. check Local Computer and enter the remote computer name
B. check Remote Computer and enter the remote computer name
C. check Distant Computer and enter the remote computer name
D. check Select Another Computer and enter the remote computer name

Answer: D

QUESTION NO: 139

A Windows 2000 computer does not start. Several files are deleted, that need to be replaced.
Which of the following applications allows access to the drive and the ability to copy the files to the
disk?

A. ERD
B. Recovery Console
C. Boot Recovery Disk
D. System Console

Answer: B

QUESTION NO: 140

A user runs an application on a Windows 2000 Professional computer. After a short time, the
application
crashes with no error message. Where should the user look to find the cause?

A. C:\WINNT\SYSTEM32\EVENTLOG.CSV
B. Dr. Watson
C. C:\WINNT\SYSTEMLOG.ERR
D. C:\ERRORLOG.TXT

Answer: B

QUESTION NO: 141

A user complains that the computer always starts in the standard VGA Mode for the installed video
driver. The technician determines that an option in the Windows BOOT.INI file is forcing the
computer to start with that video setting. Which command at the command prompt would remove
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this option?

A. Set BOOTVIDEO /DEFAULT
B. BOOTCFG /RMSW /BV
C. REMOVE BOOT /VIDEOCFG
D. RESET /VSW

Answer: B

QUESTION NO: 142

What is the maximum number of extended partitions that can exist on a single physical disk?

A. 1
B. 3
C. 4
D. 26

Answer: A

QUESTION NO: 143

Which Windows command allows a user to see the contents of a folder?

A. LIST
B. DIR
C. SHOW
D. PRINT

Answer: B

QUESTION NO: 144

Which of the following statements is true about file attributes?

A. File attributes are available only in Windows XP.
B. File attributes can only be set by Administrators.
C. An example of a file attribute isWrite.
D. File attributes can help protect files from accidental deletion.

Answer: D

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QUESTION NO: 145

Which of the following sequences in a Windows XP system leads to the interface for adjusting the
Desktop themes?

A. click Start, Programs, Accessories, Entertainment
B. click Start, Programs, Accessories, System Tools
C. click Start, Control Panel
D. click Start, Control Panel, Add or Remove Programs

Answer: C

QUESTION NO: 146

What are the file attributes in Windows NT?

A. Read, Write, Compressed, Hidden, and System
B. Read, Write, Compressed, Hidden, and Edit
C. Read Only, Archive, Compressed, Hidden, and Edit
D. Read Only, Archive, Compressed, Hidden, and System

Answer: D

QUESTION NO: 147

What is the purpose of the NTLDR in Windows NT 4.0, Windows 2000 or Windows XP?

A. The NTLDR lets the computer know that the hard drive is working.
B. The NTLDR is a file reader like Notepad.
C. The NTLDR reads the BOOT.INI file, presents the Boot menu, and loads NTOSKRNL.EXE.
D. The NTLDR reads the IO.SYS and the MSDOS.SYS and sends the information to the kernel.

Answer: C

QUESTION NO: 148

Which Windows 2000 utility allows for searching the Registry for keys, values and data?

A. REGEDT32
B. REGEDIT
C. SCANREG
D. SYSEDIT
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Answer: B

QUESTION NO: 149

For a partition to be bootable it MUST be marked as:

A. primary.
B. active.
C. bootable.
D. master.

Answer: B

QUESTION NO: 150

A technician needs to quickly check the system configuration information on
a Windows 98 Desktop. Which utility is used to review and edit the system configuration?

A. CONFIGMS
B. MSCONFIG
C. SYSCONFIG
D. WINCONFIG

Answer: B

QUESTION NO: 151

Which of the following Operating Systems does NOT have the capability for PnP (plug and play)
hardware?

A. Windows9x/Me
D. Windows XP

Answer: B

QUESTION NO: 152

Which file is responsible for managing the boot process on a Windows XP Professional system?
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A. IO.SYS
B. MSDOS.SYS
C. BOOT.INI
D. NTLDR

Answer: D

QUESTION NO: 153

In Windows 2000 Professional, which file contains the user profile?

A. USER.DAT
B. NTUSER.DAT
C. USER.INI
D. NTUSER.INI

Answer: B

QUESTION NO: 154

Which utility allows a technician to make an ERD in Windows 2000?

A. RDISK.EXE
B. Backup
C. FDISK.EXE
D. Computer Manager

Answer: B

QUESTION NO: 155

Which Windows XP Professional component allows the hard drive to emulate RAM?

A. file system
B. paging file
C. RAM drive
D. Registry

Answer: B

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QUESTION NO: 156

Which of the following operating systems does NOT take advantage of the NTFS?

A. Windows9x/Me
D. Windows XP

Answer: A

QUESTION NO: 157

In Windows 2000, which utility is selected to manage network settings?

A. Network Configuration Wizard
B. Network Neighborhood
C. Network and DialUp Connections
D. Microsoft NetworkConfigurator

Answer: C

QUESTION NO: 158

In Windows 2000 Professional, what is the function of NTDETECT.COM?

A. identifies all the hardware installed on the PC
B. finds the MBR (master boot record) on the hard disk
C. checks the hard drive for NTFS
D. locates and loads operating system files

Answer: A

QUESTION NO: 159

Which of the following Event Logs can be seen in the Windows 2000 Professional Event Viewer?
(Select
TWO)

A. Application
B. Network
C. System
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D. Errors
E. DNS

Answer: A,C

QUESTION NO: 160

Which of the following Windows utilities can be used to identify and free up unnecessary files on a
hard disk?

A. Scandisk
B. Disk Management
C. Disk Cleanup
D. Defrag

Answer: C

QUESTION NO: 161

A technician is creating a record of users that have successfully logged on to a workstation. Which
of the
following active log files should be checked?

A. security
B. information
C. system
D. application

Answer: A

QUESTION NO: 162

Which of the following would be used to check which users have permissions to install drivers?
(Select TWO).

A. Security Center
B. Local Security Policy
C. System
D. Add Hardware
E. User Accounts

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Answer: B,E

QUESTION NO: 163

A computer begins to redirect web pages and change computer settings. A technician should
check for:

A. text files.
B. image files.
C. malware.
D. linked libraries.

Answer: C

QUESTION NO: 164

Which of the following utilities should be used to organize the data in the hard drive and improve
the access time?

A. Disk Cleanup
B. Disk Compression
C. DriveSpace
D. Disk Defragmenter

Answer: D

QUESTION NO: 165

In Windows XP Professional Service Pack 2, which of the following command line options can be
used to
launch the disk defragmenter utility?

A. DEFRAG with the proper switches
B. SCANDSK with the proper switches
C. FDISK with proper switches
D. CHKDSK with the proper switches

Answer: A

QUESTION NO: 166
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A technician receives an offer to perform after working hours for a previous customer of the
technicians
company. Which of the following should the technician do?

A. Perform the service and do not tell anyone at the company.
B. Review thecompanys policies prior to agreeing to the job.
C. Ask co-workers whether it would be alright to perform the work.
D. Take the computer to thetechnicians home to perform the work.

Answer: B

QUESTION NO: 167

A technician is working on a customers computer, accidentally deletes all of the customers
favorites and is unable to restore them. Which of the following actions would be BEST for the
technician to take?

A. Do not do anything because the customer may not notice.
B. Tell the customer that a virus removed the favorites and advise the customer to purchase an
anti-virus
program.
C. Attempt to recreate some of thecustomers favorites.
D. Speak with the customer about what has happened and inform the supervisor.

Answer: D

QUESTION NO: 168

A user wants to change a FAT32 partition to an NTFS partition on a computer running Windows
XP. Which of the following can be entered at the command line to perform this change?

A. convert [drive]: /fs:NTFS
B. convert [drive]: /v:
C. format [drive]: /fs:NTFS
D. format [drive] /f:

Answer: A

QUESTION NO: 169

Which of the following is used to prepare a hard drive to be written to?
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A. DIR
B. WinVer
C. MD
D. FORMAT

Answer: D

QUESTION NO: 170

A technician overhears a co-worker explaining the companys server settings and network
information to a
competitor. Which of the following actions should the technician take?

A. Go and hang up the co-workers phone.
B. Leave a note on the co-workers desk about what was overheard.
C. Inform the manager discreetly about the issue.
D. Send an email to thecompanys president.

Answer: C

QUESTION NO: 171

A technician is helping a customer troubleshoot a problem with a modem. The technician would
like to run a HyperTerminal test to determine whether the modem will now connect and the
customer only has one phone line. Which of the following would be the BEST action for the
technician to take?

A. Ask the customer to call back on a different line and continue running HyperTerminal test.
B. Explain to the customer that follow-up will not be needed.
C. Give the customer a case number and ask the customer to call back if problem continues.
D. Offer to call the customer back to confirm that the HyperTerminal test was successful.

Answer: D

QUESTION NO: 172

A customer reports that an application was supposed to be installed on the computer but wasnt.
After asking several questions, a technician realizes that the application was installed but a
shortcut was not installed on the desktop. When the customer expresses embarrassment at not
realizing this, the technician should:

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A. recommend that the customer take an introductory computer course.
B. maintain a positive attitude and tone of voice and close the call.
C. laugh and tell the customer that others have done the same thing.
D. hang up and go on to the next call.

Answer: B

QUESTION NO: 173

Which of the following utilities can be used to keep a Windows XP workstation running efficiently
and disk
drives free of errors? (Select TWO).

A. System Restore
B. Disk Partition
C. Scheduled Tasks
D. Check Disk
E. Disk Defragmenter

Answer: D,E

QUESTION NO: 174

In Windows XP, which of the following command line functions or utilities will display the scanning
of disk at boot time?

A. CHKNTFS
B. CMD
C. CHCP
D. CHKDSK

Answer: D

QUESTION NO: 175

A technician overhears a co-worker giving potentially damaging advice to a customer over the
telephone. The technician should:

A. interrupt the conversation and tell the customer that the customer is receiving incorrect advice.
B. allow the customer to act on the information given so that the customer and co-worker will learn
from the experience.
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C. ask the co-worker to place the customer on hold and inform the co-worker of the correct
information.
D. interrupt the conversation and give the customer the correct advice.

Answer: C

QUESTION NO: 176

When assisting a user in another location, which of the following would be the BEST way to obtain
more
information about the error being displayed?

A. Use TELNET to connect to theusers computer and dump the contents of memory.
B. Use a Remote Desktop Connection to help the user.
C. Ask the user to take a picture of the screen with a camera.
D. Have the user type the error message in an e-mail

Answer: B

QUESTION NO: 177

In Windows XP, which of the following utilities enables a user to view, select and copy characters
from any installed font?

A. Accessibility Options
B. Sticky Keys
C. Language Bar
D. Character Map

Answer: D

QUESTION NO: 178

Which of the following files are permanently excluded when doing a disk defragment of the hard
drive? (Select TWO).

A. Safeboot.fs
B. Boot.ini
C. Bootsect.dos
D. 000202.tmp
E. NTLDR
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Answer: A,C

QUESTION NO: 179

Which of the following can be used to disable a service that is locking up a computer running
Windows XP?

A. System File Checker
B. Device Manager
C. Control Panel
D. MSCONFIG

Answer: D

QUESTION NO: 180

In Windows XP, which of the following commands can be used to optimize disk performance?

A. FORMAT C:
B. DEFRAG C:
C. DISKPART C:
D. FDISK C:

Answer: B

QUESTION NO: 181

A monitor has been sent for repair because the monitor has wavy lines on the screen but a
technician tests the monitor and does not see these lines. Which of the following may be causing
the wavy lines on the monitor?

A. An oscillating fan is too close to the monitor.
B. Theusers desk is next to a window.
C. Theusers video card is defective.
D. The video driver needs to be upgraded.

Answer: A

QUESTION NO: 182

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All of the following are correct to use when explaining a technological concept to a customer
EXCEPT:

A. limiting the amount of information to what is necessary for the user to know.
B. using visual aids like graphs and charts.
C. using industry jargon or acronyms.
D. using analogies and examples.

Answer: C

QUESTION NO: 183

Which of the following sequences of steps can be used to increase the amount of virtual memory
(page
memory) available to Windows?

A. Start > Control Panel > System > Advanced tab > Startup and Recovery > Advanced tab >
Settings >
Advanced tab
B. Start > Control Panel > System > General tab > Under Performance > Settings > Advanced tab
C. Start > Control Panel > System > Advanced tab > Under Performance > Settings > Advanced
tab
D. Start > Control Panel > System > Performance tab > Under Performance > Settings >
Advanced tab

Answer: C

QUESTION NO: 184

A customers computer needs a clean install of the operating system. The technician has told the
customer that the hard drive will be reformatted. Which of the following would be the BEST way to
ensure that the customer understands what reformatting entails?

A. Explain that reformatting means that the technician will need to kill the system.
B. Tell the customer that they may lose some files and will need to install an updated anti-virus
program.
C. Explain that the reformat process involves erasing all data from the hard drive and re-installing
the
operating system and other software.
D. Tell the customer that reformatting is technical terminology for reinstalling the operating system.

Answer: C
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QUESTION NO: 185

Which of the following is the method of enabling booting from the CD drive to install Windows from
the
installation CD?

A. Right click on the CD drive in My Computer and select Properties.
B. Set the option in the CD drives properties in Device Manager.
C. Set the jumper on the back of the CD drive.
D. Enter the systems BIOS and set the option in the BIOS.

Answer: D

QUESTION NO: 186

Which of the following authentication protocols can be used in a Windows 2000/Windows 2003
network?
(Select TWO).

A. NetBEUI
B. Kerberos
C. IPX/SPX
D. TCP/IP
E. NTLM

Answer: B,E

QUESTION NO: 187

A customer asks a question and a technician does not know the answer.
Which of the following would be the BEST action to take?

A. Clarify the question and acknowledge that the answer is not known. Advise the user that the
issue will be researched and a progress report provided at a set hour.
B. Do not acknowledge that the answer is not known because this may damage thetechnicians
credibility. Provide as much related factual information as possible.
C. Tell the customer that the technician does not have time to answer the question.
D. Advise the customer to look up the answer on the Internet and wish the customer good luck.

Answer: A
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QUESTION NO: 188

When a technician is answering the telephone, which of the following would be BEST to do?

A. Transfer the call to co-worker if unsure of what to say.
B. Greet the customer and give the name.
C. Identify the company name, the technicians name and ask how you can assist the customer.
D. Ask what the customer is calling about.

Answer: C

QUESTION NO: 189

A technician is searching a knowledge base for the correct method of removing a virus. The
knowledge base states that the key:
HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK needs to be
deleted. Which of the following should the technician use to delete the key?

A. MSCONFIG
B. DEBUG
C. EVENTVIEWER
D. REGEDIT

Answer: D

QUESTION NO: 190

Which of the following is the way to change permissions on a file?

A. Save the file.
B. Take ownership of the file.
C. Delete the file.
D. Move the file to a folder with different permissions.

Answer: D

QUESTION NO: 191

A user wants to upgrade from Windows 2000 Professional. Which of the following versions of
Windows can be used?
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A. NT
B. ME
C. XP Home
D. XP Professional

Answer: D

QUESTION NO: 192

Which file can be used for DNS name resolution if a DNS server is NOT available?

A. LOOKUP
B. NAMES
C. HOSTS
D. LMHOSTS

Answer: C

QUESTION NO: 193

The sequence a technician should use to check the IP address for a Windows 2000 PC is: right-
click My
Network Places, Properties, and then select:

A. Protocols, TCP/IP Properties.
B. TCP/IP Properties.
C. Network Protocol and select TCP/IP Properties.
D. Local Area Connection, Internet Protocol, Properties.

Answer: D

QUESTION NO: 194

Which network card does Windows 95 NOT support?

A. Token Ring
B. Ethernet
C. ARCnet
D. JetDirect

Answer: D
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QUESTION NO: 195

ICS (internet connection sharing) is enabled on the computer that uses a Dial Up connection.
Which three can
the ICS host computer provide for the rest of the network? (Select THREE)

B. network address translation
C. name resolution services
D. addressing
E. SNMP (simple network management protocol)

Answer: B,C,D

QUESTION NO: 196

A user is unable to reach a network server. Which TCP/IP utility can verify network connectivity?

A. IPCONFIG.EXE
B. WINIPCFG.EXE
C. PING
D. ARP

Answer: C

QUESTION NO: 197

A problem workstation on the network cannot access any websites with IE. No other workstations
on the
network are having this problem. A technician finds no communication problems and can ping
hosts on the Internet successfully. No other programs seem to have this problem.
What is the NEXT logical step the technician should take?

A. check the Proxy settings under Internet Options, Connections, LAN (local area network)
settings
B. remove and re-install TCP/IP on the workstation
C. use NETSTAT -A to identify which connections are in use, and which ports are being listened
on
D. use NBTSTAT -R to flush and reload the Name Cache

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Answer: A

QUESTION NO: 198

Which one of the following network settings is misconfigured, when a web page can be accessed
by its IP
address, but cannot be accessed by its common name or URL?

A. IP address
B. gateway address
C. DNS
D. WINS (windows internet name service)

Answer: C

QUESTION NO: 199

Which TCP/IP configuration MUST be set in Windows 2000 to access web pages using URL
addresses that are easy to remember?

A. DNS address
B. subnet mask
C. default gateway
D. local host address

Answer: A

QUESTION NO: 200

To reach a secured Internet site named Test.com, which of the following addresses MUST you
type on the URL line of your browser?

A. HTTP:
B. HTTPS:
C. TELNET HTTP:
D. FTP:

Answer: B

QUESTION NO: 201
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A user has asked a QUESTION NO: about a product that the technicians company does not
support. Which of the following would be an appropriate way for the technician to respond?

A. Tell the customer to call the products vendor for support.
B. Offer to give the customer the telephone number of the company that supports the product.
C. Tell the customer that your company does not support the product.
D. Help the customer using personal knowledge about the product.

Answer: B

QUESTION NO: 202

Which of the following permission levels in Windows 2003 will allow a user to save changes to a
document in a shared folder?

A. Special Permissions
B. Read & Execute
C. Full Control
D. Modify

Answer: D

QUESTION NO: 203

Which of the following would be an appropriate greeting when answering a telephone call from a
customer?

A. Tell me about the problem.
B. What is your problem?
C. How may I assist you?
D. What happened to the computer?

Answer: C

QUESTION NO: 204

Which of the following wireless encryption technologies would provide the MOST secure
connection to a
companys wireless access point?

A. USB
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B. WEP
C. MFD
D. WPA

Answer: D

QUESTION NO: 205

Which of the following is a limitation on sharing encrypted files in Windows XP Professional?

A. Files on NTFS partitions cannot be authorized to share encrypted files.
B. Accounts with power user level privileges cannot be authorized to share encrypted files.
C. Accounts with user level privileges cannot be authorized to share encrypted files.
D. Groups cannot be authorized for access to encrypted files.

Answer: D

QUESTION NO: 206

Which of the following locations contains the System Restore option in Windows XP?

A. Control Panel Administrative tools.
B. Control Panel Security Center.
C. System Properties, Start up and Recovery.
D. Help and support from the Start menu.

Answer: D

QUESTION NO: 207

A customer reports being unable to access email. A technician states that there are technical
problems and that email is temporarily unavailable. When the customer suggests that the
technician should send an email to staff advising them about the problem, the technician should:

A. put the customer on hold andtell other technicians about the customers comments.
B. politelytell the customer that this is impossible under the present circumstances.
C. explain to the customer in-depth how the companys email system works.
D. suggest that the customer take an introductory course in computer networking.

Answer: B

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QUESTION NO: 208

In Windows XP Professional, which of the following commands is used to modify the read-only
status of a file with out using the graphical user interface (GUI)?

A. ATTRIB
B. CHDIR
C. ENCRYPT
D. XFILE

Answer: A

QUESTION NO: 209

A user reports receiving an error message stating, error log full. Which of the following should be
used to clear the log?

A. Event Viewer
B. Device Manager
C. System Information
D. System Restore

Answer: A

QUESTION NO: 210

A driver has been installed in a computer running Windows XP Professional and the driver does
not function correctly. Which of the following can be used to remove the driver?

A. Windows Update
B. Environment Variables
C. Hardware Profiles
D. Roll Back Driver

Answer: D

QUESTION NO: 211

In a facility where computers are provided for public access, which of the following passwords
should be set in the BIOS to restrict access?

A. Supervisor
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B. Power User
C. SuperAdministrator
D. System

Answer: A

QUESTION NO: 212

To manually set a system backup point, which of the following program should be run?

A. Disk Defragmenter
B. System Restore
C. SCANDISK
D. REGEDIT

Answer: B

QUESTION NO: 213

Which of the following would allow viewing of a computers recent errors logged by Windows?

A. Device Manager
B. Event Viewer
C. System Information
D. Services

Answer: B

QUESTION NO: 214

Participating in a conversation and assuring the speaker that the speaker is being heard is
referred to as:

A. active listening.
B. verbal communication.
C. paraphrase.
D. pitch.

Answer: A

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QUESTION NO: 215

If a computer has had water spilled in it, which of the following would be the FIRST action to take?

A. Unplug and open the computer.
B. Dry off the case and open the computer.
C. Open the computer and replace the hard drive.
D. Open the computer and dry off the power supply.

Answer: A

QUESTION NO: 216

A companys vice president calls on the telephone and states they are trying to access a client
presentation and have forgotten the computer password which was just changed one day ago.
Which of the following action should a technician take?

A. Reset the password andprovide the new password to vice president over the telephone.
B. Tell the vice president to authenticate with a specific code for identity verification.
C. Deny the password release because it is against thecompanys security policy.
D. Reset the password to the system administrator password and tell the vice president the
password is the same as the administrator password for the computer.

Answer: C

QUESTION NO: 217

To open a command prompt in Windows XP, go to Start > Run and type in:

A. C:/
B. CMP.
C. CMD.
D. CONFIG.

Answer: C

QUESTION NO: 218

Network Address Translation (NAT) provides additional security for users behind a gateway router
by:

A. limiting users from accessing web sites on a blocked site list.
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B. blocking users on the public Internet from initiating connections to computers on a local
network.
C. blocking users on a local network from initiating connections to computers on the public
Internet.
D. preventing access to the Internet during non-working hours.

Answer: B

QUESTION NO: 219

To improve the security of a Windows based operating system, a user can run which of the
following utilities?

A. Windows Device Manager
B. Windows Disk Cleanup
C. Windows Configuration Utility
D. Windows Update

Answer: D

QUESTION NO: 220

Which of the following protocols is associated with wireless network security?

A. HTTP
B. DHCP
C. WEP
D. TFTP

Answer: C

QUESTION NO: 221

An uninvited or unsolicited browser window on a desktop is:

A. a pop-up.
B. a virus.
C. a local area network (LAN).
D. a protocol.

Answer: A
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QUESTION NO: 222

To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places >
Properties > right click on the network connection to the firewall > Properties then:

A. Advanced tab.
B. Firewall tab.
C. Security tab.
D. Tools tab.

Answer: A

QUESTION NO: 223

A user reports a bluescreen with an error message stating, 'Unmountable Boot Volume.' Which of
the following should be run?

A. FixMBR
B. Fixboot
C. CHKDSK/r
D. SCANDISK/v

Answer: C

QUESTION NO: 224

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a
user running Windows XP Professional?

A. Network Neighborhood > navigate to theusers computer > right click > select Offer Remote
Assistance
B. Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
C. Run Remote Desktop Connection > Select Connect to User Enter the IP address
D. Start > Programs > Administrative Tools > Remote Assistance

Answer: B

QUESTION NO: 225

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The Windows Update website provides information that will allow a user to:

A. install the latest security patches.
B. increase internet bandwidth.
C. enable programs to run faster.
D. ensure the computer hardware is running properly.

Answer: A

QUESTION NO: 226

A technician for a retail company receives a telephone call from a customer who is having trouble
connecting to the Internet. The customer is angry because this is the third time the customer has
called technical support and the problem is still not resolved. Which of the following should
technician do FIRST?

A. Assure the customer that the technician understands the frustration and will do everything
possible resolve the problem.
B. Make sure that the customer is aware that the technician is not to blame for the problems but
will try to help resolve the problems.
C. Tell the customer that the technician has never encountered a problem like this before and is
not sure how to fix the problem.
D. Suggest that the customer contact the Internet Service Provider (ISP) because there is
probably nothing the technician can do if the previous calls did not resolve the issue.

Answer: A

QUESTION NO: 227

A user on a secured network reports having a valid internet connection but not being able to
access a specific webpage. A technician should FIRST verify:

A. the Windows firewall settings.
B. whether the user has cookies turned off.
C. which Internet browser is being used.
D. that the users network interface card (NIC) is functioning correctly.

Answer: A

QUESTION NO: 228

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Which of the following is a Microsoft spyware tool?

A. Microsoft Spyware Removal Tool.
B. Malicious Software Removal Tool.
C. Microsoft User State Migration Tool (USMT).
D. Microsoft Baseline Security Analyzer (MBSA).

Answer: B

QUESTION NO: 229

After a reboot, a system completes POST and stops at a black screen with an error message that
reads, Nonsystem
disk or disk error. Which of the following would be the FIRST step to take?

A. Reseat the ribbon cable on the motherboard.
B. Check for a floppy disk in the drive.
C. Reseat the ribbon cable on the hard drive.
D. Repair the master boot record using the recovery console.

Answer: B

QUESTION NO: 230

Which of the following are multilingual features of Windows XP Professional?

A. Multilingual support for North America only.
B. Unicode programs only.
C. Updated multilingual troubleshooter.
D. Support for two languages.

Answer: C

QUESTION NO: 231

The Windows Update website is used to:

A. allow updates of all software on a computer at one website.
B. find and install critical updates for the Windows operating system.
C. find and recommend hardware updates for a computer.
D. locate a technician to update the computer remotely.
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Answer: B

QUESTION NO: 232

Which tool is used to create an ERD in Windows 2000?

A. Backup
B. RDISK.EXE
C. ERD Creator
D. Disk Administrator

Answer: A

QUESTION NO: 233

Which Windows NT 4.0 utility should you use immediately following the installation of a new hard
drive to make it usable?

A. FDISK
B. FORMAT
C. DISKEDT32
D. Disk Administrator

Answer: D

QUESTION NO: 234

A user is unable to install a device driver for newly added hardware on a Windows 2000
Professional
workstation. What are two possible reasons for this? (Select TWO)

A. Windows Update is disabled.
B. Installation of unsigned files is blocked.
C. The computer is in not in Safe Mode.
D. The user does not have Administrator privileges.

Answer: B,D

QUESTION NO: 235

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Where does a technician update a device driver?

A. in Add New Software of Control Panel
B. in Add New Hardware of Control Panel
C. in Update Device Driver of Control Panel
D. in the Device Manager

Answer: D

QUESTION NO: 236

Which files are loaded when loading Windows in Safe Mode?

A. All files are installed.
B. network files only
C. only the minimal files needed for Windows to operate
D. command prompt files

Answer: C

QUESTION NO: 237

Which command performs an upgrade from Windows 98 to Windows 2000?

A. INSTALL.EXE
B. SETUP.EXE
C. WINNT.EXE
D. WINNT32.EXE

Answer: D

QUESTION NO: 238

While loading Windows 98, what is the order of the boot sequence?

A. CONFIG.SYS, COMMAND.COM, and AUTOEXEC.BAT
B. CONFIG.SYS, AUTOEXEC.BAT, and COMMAND.COM
C. COMMAND.COM, AUTOEXEC.BAT, and CONFIG.SYS
D. AUTOEXEC.BAT, CONFIG.SYS, and COMMAND.COM

Answer: A

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QUESTION NO: 239

Which GUI (graphical user interface) utility can be used to edit the BOOT.INI?

A. WINMSD
B. MSCONFIG
C. OSK
D. BOOTCFG

Answer: B

QUESTION NO: 240

A user is updating drivers for a modem in Windows XP and receives a message that the driver
being installed has not been signed and may be damaging to the system. What does this mean?

A. The driver file has been infected with a virus and should not be loaded.
B. The driver file is not digitally signed, and its authenticity cannot be guaranteed.
C. The driver file is corrupted and the user should contact the manufacturer for a new one.
D. The driver is not designed for use with Windows XP. The user should download a compatible
driver from
the manufacturer.

Answer: B

QUESTION NO: 241

When conducting a network installation of Windows 2000, what from the installation disk MUST
the share
contain?

A. boot disk folder
B. setup folder
C. i386 folder
D. SETUP.EXE

Answer: C

QUESTION NO: 242

Which tab in the Properties window of the device in Device Manager is used to install a new
driver?
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A. General
B. Advanced
C. Driver
D. Resources

Answer: C

QUESTION NO: 243

Which of the following partitions typically describes the location where the Startup files and
operating system files are stored in Windows NT, Windows 2000, and Windows XP? (Select
TWO)

A. Startup
B. Boot
C. System
D. Root
E. NFS (network file system)

Answer: B,C

QUESTION NO: 244

Which of the following are valid drive partition conversion choices in Windows 2000? (Select
TWO)

A. FAT32 to NTFS
B. NTFS to FAT32
C. NTFS to HPFS (high performance file system)
D. FAT16 to NTFS
E. FAT16 to FAT32

Answer: A,D

QUESTION NO: 245

When are third-party drivers installed when loading Windows 2000 on a PC with a SCSI hard
drive?

A. when creating the disk partition
B. when the Welcome screen appears
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C. when installing optional components
D. when setting up network components

Answer: B

QUESTION NO: 246

Which tool can be used to remove unwanted shortcuts from a Microsoft Windows XP Desktop?

A. Disk Manager
B. Disk Clean Up
C. Disk Administrator

Answer: B

QUESTION NO: 247

An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the
Windows
2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command
to enter at
the command prompt to create the Windows 2000 setup floppy disks?

A. D:\BOOTDISK\MAKEBOOT A:
B. A:\BOOTDISK\MAKEBOOT D:
C. D:\i386\MAKEBOOT A:
D. D:\BOOTDISK\MAKEBT32 A:

Answer: A

QUESTION NO: 248

After performing a fresh install of Windows XP, which tool is useful in providing product
enhancements (i.e. service packs, device drivers, security updates etc.) and automating the
installation of these enhancements?

A. WINSTALL.EXE
B. UPDATE.BAT
C. WUPDMGR.EXE
D. GPEDIT.MSC
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Answer: C

QUESTION NO: 249

Which utility can be used to store the files sequentially on the disk on a
Windows 2000 computer?

A. Disk Manager
B. Disk Cleanup
C. Disk Administrator

Answer: D

QUESTION NO: 250

What should a technician do if error messages are displayed after updating a device driver on a
Windows XP system?

A. right-click the device and select Properties, click the Drivers tab,then click Roll Back Driver
B. right-click the device and select Roll Back Driver
C. right-click the device thenselect Restore Previous Driver
D. right-click the device and select Properties, select Restore Driver from the Actions menu

Answer: A

QUESTION NO: 251

A user running Windows XP inadvertently installs the wrong device driver for a sound card. How
can the
technician easily repair this problem?

C. replace the sound card
D. use the Roll Back Driver feature in Device Manager

Answer: D

QUESTION NO: 252
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What are the minimum recommended system requirements for running Windows XP?

A. 300 MHz, 64 MB RAM, 500 MB free hard drive space, Standard VGA, CD-ROM drive
B. 150 MHz, 128 MB RAM, 2 GB free hard drive space, Standard VGA, CD-ROM drive
C. 300 MHz, 128 MB RAM, 1.5 GB free hard drive space, Super VGA, CD/DVD ROM drive
D. 550 MHz, 256 MB RAM, 3 GB free hard drive space, Super VGA, CD-RW drive

Answer: C

QUESTION NO: 253

What are the minimum system requirements for installing Windows 2000 Professional?

A. 166 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free
space
B. 133 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free
space
C. 166 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free
space
D. 133 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free
space

Answer: B

QUESTION NO: 254

How is an ERD created in Windows 2000?

A. Start, Run, type in RDISK
B. Start, Run, type in ERD
C. Start, Programs, System Tools, Backups, Create ERD
D. Start, Settings, Control Panel, Add Remove Programs, Windows Components, Create ERD

Answer: C

QUESTION NO: 255

A technician wants to have both Windows NT 4.0 and Windows 2000 installed. What is the lowest
SP (service
pack) that MUST be installed on NT for this to be able to happen?

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A. SP3 (Service Pack 3)
B. SP4 (Service Pack 4)
C. SP5 (Service Pack 5)
D. SP6 (Service Pack 6)

Answer: B

QUESTION NO: 256

Where can you set up different hardware and user profiles in Windows
2000?

A. Control Panel, System Tool
B. Control Panel, Multimedia Tool
C. Add / Remove Hardware Wizard
D. Control Panel, Folder Options Tool

Answer: A

QUESTION NO: 257

A user is running Windows 2000 and needs to update the device driver for the modem. There is
an updated driver available. What should the user do?

A. reboot the system and hold down the left Shift key as Windows starts
B. go to Computer Management, System Tools, Device Manager, right-click on the modem and
select Update Driver
C. go to Control Panel, select Modems,click on the Drivers tab and then click Update
D. right-click My Computer,select Properties, select Hardware tab, select Drivers, select Modem,
then click Update My Driver

Answer: B

QUESTION NO: 258

Which boot file is editable and MUST contain exactly 1024 bytes of data?

A. AUTOEXEC.BAT
B. CONFIG.SYS
C. WIN.INI
D. MSDOS.SYS
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Answer: D

QUESTION NO: 259

Which text mode Windows XP utility allows for the creation and management of disk partitions?

A. FDISK
B. FORMAT
C. DISKPERF
D. DISKPART

Answer: D

QUESTION NO: 260

Which two operating systems support FAT16, FAT32, and NTFS file systems? (Select TWO)

B. Windows 98
C. Windows Me

Answer: A,D

QUESTION NO: 261

Which file is used to create expanded memory in Windows 95?

A. HIMEM.SYS
B. EMM386.EXE
C. MEMMAKER.SYS
D. DOSHIGH.COM

Answer: B

QUESTION NO: 262

In order for legacy applications to read the file or folder name, it is often necessary to conform to
which naming standard?

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A. 16 byte standard
B. ElTorito standard
C. HPFS (high performance file system) naming convention
D. 8.3 naming convention

Answer: D

QUESTION NO: 263

How does a technician gather system information on a computer that has
Windows XP Home installed on it?

A. Accessories, System Tools, System Information
B. Computer Management, System Information
C. Control Panel, System Information
D. Accessories, System Information

Answer: A

QUESTION NO: 264

Which Windows operating system does NOT have a hardware Device Manager?

A. Windows 98
B. Windows NT 4.0
C. Windows 2000
D. Windows XP

Answer: B

QUESTION NO: 265

Which command in Windows NT generates an ERD?

A. Chkdsk
B. Makedisk
C. Rdisk
D. Scanreg

Answer: C

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QUESTION NO: 266

Which of the following commands erases the directory on the disk?

A. Regedit
B. Format
C. Scanreg
D. Attrib

Answer: B

QUESTION NO: 267

Which file attribute is used to inform a backup utility that a file has been changed since the last
backup?

A. Archive
B. Backup
C. System
D. Bakres

Answer: A

QUESTION NO: 268

In Windows 9x, a user needs to view and modify some of the INI files. Which command is the
quickest way to view or modify these files?

A. Sysedit
B. View
C. View.ini
D. Edit

Answer: A

QUESTION NO: 269

Which of the following files constitutes the user portion of the Windows NT Registry?

A. NTUSER.DAT
B. USER.PRF
C. USER.INI
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D. SYSTEM.DAT

Answer: A

QUESTION NO: 270

A technician is working on a user's desktop. When the technician checks the properties of the C:
drive, the file system is an NTFS but there is no Security tab. Which operating system is on the
desktop?

B. Windows Me
C. Windows XP Home

Answer: C

QUESTION NO: 271

Which file is read by NTLDR during the NT boot process to create a user interface that allows a
user to view all of the operating systems that are present on the computer?

A. IO.SYS
B. BOOT.INI
C. WIN.INI
D. MSDOS.SYS

Answer: B

QUESTION NO: 272

A technician needs to quickly check the system configuration information on a Windows 98
Desktop. Which utility is used to review and edit the system configuration?

A. CONFIGMS
B. MSCONFIG
C. SYSCONFIG
D. WINCONFIG

Answer: B

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QUESTION NO: 273

Which Windows 98 utility can access cabinet files and make them available for general use?

A. EXTRACT
B. UNZIP
C. WINZIP
D. XCOPY
E. SYSEDIT

Answer: A

QUESTION NO: 274

Which three file systems does Windows Me support? (Select THREE)

A. CDFS
B. FAT16
C. FAT32
D. NTFS
E. HPFS (high performance file system)

Answer: A,B,C

QUESTION NO: 275

A user moves encrypted files to a compressed folder. The user reports to a technician that the files
are NOT compressed. What must the technician do?

A. reset the compression on the folder
B. reset the compression on the files
C. The technician does not need to do anything. Encrypted files cannot be compressed.
D. rename the folder to compressed

Answer: C

QUESTION NO: 276

Which of the following Operating Systems does NOT have the capability for PnP (plug and play)
hardware?

A. Windows9x/Me
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D. Windows XP

Answer: B

QUESTION NO: 277

The sequence a technician should use to check the IP address for a Windows 2000 PC is: right-
click My
Network Places, Properties, and then select:

A. Protocols, TCP/IP Properties.
B. TCP/IP Properties.
C. Network Protocol and select TCP/IP Properties.
D. Local Area Connection, Internet Protocol, Properties.

Answer: D

QUESTION NO: 278

Which TCP/IP configuration MUST be set in Windows 2000 to access web pages using URL
addresses that are easy to remember?

A. DNS address
B. subnet mask
C. default gateway
D. local host address

Answer: A

QUESTION NO: 279

Which one of the following network settings is misconfigured, when a web page can be accessed
by its IP
address, but cannot be accessed by its common name or URL?

A. IP address
B. gateway address
C. DNS
D. WINS (windows internet name service)
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Answer: C

QUESTION NO: 280

What is the default subnet mask for a class C network?

A. 255.0.0.0
B. 255.255.0.0
C. 255.255.255.0
D. 255.255.255.255

Answer: C

QUESTION NO: 281

Which of the following is responsible for translation of host names to TCP/IP addresses?

A. DHCP
B. DNS
C. PPTP
D. PPP
E. WINIPCFG

Answer: B

QUESTION NO: 282

A network is changed to a new DHCP server. Which command can be used to get a new valid IP
address?

A. TRACERT
B. NSLOOKUP
C. IPCONFIG
D. PING

Answer: C

QUESTION NO: 283

Under Windows 2000, where does a user set the security level for website zones?
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A. Regional Options
B. Device Manager
C. Internet Properties
D. Utility Manager

Answer: C

QUESTION NO: 284

In Windows XP, where can membership be changed between domains and workgroups?

A. Device Manager
B. Membership Manager
D. System Properties

Answer: D

QUESTION NO: 285

Which common Internet protocol allows for retrieval of e-mail from a server?

A. ISP
B. POP
C. FTP
D. SMTP

Answer: B

QUESTION NO: 286

A user running Windows 98 SE attempts to connect to a printer on a PC running Windows 2000
Professional.
The user receives an error message stating that a suitable driver needs to be installed. Which two
actions
should the user take to connect to the printer? (Select TWO)

A. download the driver from the vendor's website
B. tell the owner of the Windows 2000 Professional PC to install the driver for Windows 98 SE
C. connect via the NET USE command
D. use the Add a Printer Wizard to connect to the printer
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Answer: A,B

QUESTION NO: 287

A Windows 98 computer is unable to connect to the fast Ethernet network. The physical
connection is correct.
To determine if the IP Stack is working correctly, which IP address should be pinged?

A. 169.254.0.1
B. 10.1.1.1
C. 192.168.1.1
D. 127.0.0.1

Answer: D

QUESTION NO: 288

A Windows 98 computer has a corrupted Registry. Which utility can be used to try to repair the
Registry?

A. REGSCAN
B. SCANREG
C. SCANDISK
D. CHKDISK

Answer: B

QUESTION NO: 289

How often should the ERD be updated for Windows NT 4.0 Workstation?

A. when the operating system is installed
B. every time there is a change to the operating system such as SPs (service packs)
C. every day
D. every time there is a computer virus

Answer: B

QUESTION NO: 290

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Where are the system restore points located by default for Windows XP?

A. C:\windows\system\restore\
B. C:\windows\system32\restore\
C. C:\systemvolume restore points\
D. C:\system volume information\

Answer: D

QUESTION NO: 291

A new user is sending a document to a high-speed printer pool. The user goes to the printer
located just
outside the user's office. However, the document is NOT there. What is the MOST likely cause of
the problem?

A. The user is not connected to that printer.
B. The user does not have permission to use that printer.
C. The document went to another physical printer.
D. The document needs to be resent as the printer queue has stalled.

Answer: C

QUESTION NO: 292

Which Windows NT utility BEST enables the user to view hardware information in the Registry,
such as
currently loaded device drivers and IRQ values?

A. SYSEDIT
B. REGEDIT
C. REGEDT32
D. Windows NT Diagnostics

Answer: D

QUESTION NO: 293

A user describes an intermittent problem that keeps occurring when a particular piece of software
is used. The user seems to be the only person having this particular problem. Which
troubleshooting technique should be used to diagnose and fix the error?
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A. try to repeat the problem and record the error message
B. re-install the operating system
C. turn on network performance monitoring
D. scan the computer for viruses

Answer: A

QUESTION NO: 294

A program requests memory that the Memory Manager cannot provide in Windows 9x. What is
this called?

A. page out
B. page fault
C. disk block
D. RAM block

Answer: B

QUESTION NO: 295

An apparently useful program that has hidden functions that can exploit a user's privileges is
known as a:

A. virus.
B. Trojan horse.
C. worm.
D. hoax.

Answer: B

QUESTION NO: 296

What happens if CHKDSK is run on a volume with open files?

A. CHKDSK offers to check the volume automatically the next time the computer is started.
B. CHKDSK offers to skip the open files.
C. CHKDSK offers to back up and repair the open files.
D. CHKDSK shuts down.

Answer: A
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QUESTION NO: 297

A Startup disk is needed for a Windows Me computer, and another Windows Me computer is
available to
create the Startup disk. Which utility is used?

A. Device Manager
B. Add / Remove Programs
C. Properties
D. Accessibility Options

Answer: B

QUESTION NO: 298

In Windows XP, a client has multiple monitors connected to the computer and is unable to drag a
window from one screen to another. Which of the following could be causing this problem?

A. The video refresh rate is set too high.
B. The window the client is trying to drag is maximized.
C. The video resolution is different on both monitors.
D. The application does not support multiple monitors.

Answer: B

QUESTION NO: 299

Which Windows 2000 Advanced Options menu item can a technician use to load Windows 2000
Professional without the GUI (graphical user interface)?

A. Safe Mode
B. Safe Mode with no GUI (graphical user interface)
C. Safe Mode with command prompt
D. Recovery Console

Answer: C

QUESTION NO: 300

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A technician is unsuccessful booting to the CD-ROM to resolve a problem with Windows 2000
Professional.
Which of the following are possible reasons why this did NOT work? (Select TWO)

A. The BIOS is not set to boot from CD-ROM.
B. The CD-ROM drive is not "El Torito compliant."
C. The technician cannot boot from CD-ROM with Windows 2000 Professional.
D. The technician must boot from a floppy disk first.

Answer: A,B

QUESTION NO: 301

Which of the following Internet protocols provides secure communications to a web server?

A. FTP
B. FTPS
C. HTTP
D. HTTPS

Answer: D

QUESTION NO: 302

How can a user of a Windows 2000 Workstation get a new IP address from the DHCP server?

A. IPCONFIG /RELEASE
B. IPCONFIG /RENEW
C. ARP -A
D. ARP -D

Answer: B

QUESTION NO: 303

An A+ Professional is configuring a computer to connect to the network. Which command line tool
should be used to test connectivity to the gateway after the TCP/IP settings have initialized?

A. NSLOOKUP
B. PING
C. NBTSTAT
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D. NETSTAT

Answer: B

QUESTION NO: 304

For Windows NT to allow a remote PC to dial in, which of the following MUST be installed and
running?

A. PPP service
B. IPX/SPX protocol service
C. RAS (remote access service)
D. MAC service

Answer: C

QUESTION NO: 305

A business owner requires a secure website for customers to make valid transactions. Which
protocol is used
to encrypt web pages?

A. SSL
B. HTTP
C. SSH
D. SMTP

Answer: A

QUESTION NO: 306

How can a user find a network printer on a Windows 9x Workgroup?

A. by protocol
B. by cable name
C. by manufacturer
D. by NetBIOS name

Answer: D

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QUESTION NO: 307

Under Windows 2000, where does a user set the security level for website zones?

A. Regional Options
B. Device Manager
C. Internet Properties
D. Utility Manager

Answer: C

QUESTION NO: 308

Which one of the following commands should be used to verify connectivity between two
workstations on the
same subnet, on computers using the TCP/IP?

A. NSLOOKUP
B. IPCONFIG
C. PING
D. WINIPCFG

Answer: C

QUESTION NO: 309

In Windows 95 terminology, Dial Up Adapter:

A. connects to the Serial Port.
B. makes the modem act like a phone.
C. makes the modem act like a network card.
D. connects to the Parallel Port.

Answer: C

QUESTION NO: 310

Which of the following are command line commands in Windows XP? (Select TWO).

A. DCPROMO
B. WINIPCFG
C. IPCONFIG
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D. PING

Answer: C,D

QUESTION NO: 311

Which of the following is a boot loader program? (Select THREE).

A. LILO
B. GRUB
C. Korn Shell
D. NTLDR
E. C Shell

Answer: A,B,D

QUESTION NO: 312

To improve the security of a Windows based operating system, a user can run which of the
following utilities?

A. Windows Device Manager
B. Windows Disk Cleanup
C. Windows Configuration Utility
D. Windows Update

Answer: D

QUESTION NO: 313

Which of the following tools is designed for temporarily disabling some startup software and
services for
diagnostic purposes?

A. Task Manager
B. Event Viewer
C. MSCONFIG
D. Windows Registry

Answer: C

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QUESTION NO: 314

Which of the following can be typed in the Run prompt to open a command line window?

A. CMD
B. HELP
C. EDIT
D. DIR

Answer: A

QUESTION NO: 315

Which of the following media provides the most storage capacity for creating a backup?

A. CD
B. DVD
C. dual-layer DVD
D. 1.4 inch floppy disk

Answer: C

QUESTION NO: 316

In Windows XP Professional, which of the following programs would be BEST to allow a user to
archive data?

A. XCOPY
B. MOVE
C. NTBACKUP
D. COPY

Answer: C

QUESTION NO: 317

Which of the following in Windows 2000 is a registry editor that allows changes to be made but
does not allow a search of the keys?

A. MSCONFIG
B. REGEDIT
C. EDIT
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D. REGEDT32

Answer: D

QUESTION NO: 318

All of the following are file or folder permissions EXCEPT:

A. Read.
B. Copy.
C. Modify.
D. Write.

Answer: B

QUESTION NO: 319

A computer is displaying an error message stating, Missing NTLDR. Which of the following would
be used to resolve this error without losing data?

A. Registry Editor
B. MSCONFIG
C. Recovery Console
D. FDISK

Answer: C

QUESTION NO: 320

A company has created a new department and eight new users requiring the same permissions
must be
added to the account database. Which of the following would be the BEST sequence of actions to
take?

A. Create a group, create the eight users and apply permissions to the users.
B. Create one user with appropriate permissions, replicate the user eight times and add users to
the group.
C. Create eightusers, assign permissions to each user and add users to the group.
D. Create the new group, apply permissions to the group and add users to the group.

Answer: D
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QUESTION NO: 321

One of the easiest methods of protecting a network from a malicious attack is
to:

A. control computer access and only allow specific logon time periods.
B. keep virus definition files up-to-date.
C. restrict access to any website that requires the use of cookies.
D. upgrade all systems to latest operating system version.

Answer: B

QUESTION NO: 322

Which of the following are important Microsoft update packages? (Select TWO).

A. Hardware Upgrades
B. Critical Updates
C. Application Snap-ins
D. Service Packs
E. Product Upgrades

Answer: B,D

QUESTION NO: 323

Which of the following is a way to identify which Windows operating system is currently installed?

A. Click on Start > Run and type help
B. Right click on My Network Places > Properties
C. Right click My Documents > Properties
D. Right click My Computer > Properties

Answer: D

QUESTION NO: 324

Which of the following default settings should be changed when setting up a wireless access point
for a small business? (Select TWO).
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A. password
B. MAC address
C. DHCP addressing
D. SSID
E. Infrastructure mode

Answer: A,D

QUESTION NO: 325

A user reports that the Windows update function will not run on the computer but the Internet can
be accessed.
The user is running an original version of Windows XP Professional. Which of the following is
MOST likely the cause?

A. The user has not registered the copy of Windows.
B. The user has not applied at least Service Pack 1 to their system.
C. The user does not know what site to access for the updates.
D. The user needs to flush the DNS cache.

Answer: B

QUESTION NO: 326

Which of the following utilities optimizes hard disk performance by scanning the system for files
that are safe for removal?

A. Disk Defragmenter
B. Disk Management
C. CHKDSK
D. Disk Cleanup Wizard

Answer: D

QUESTION NO: 327

A customer is relocating to Europe and asks what safety considerations are necessary for the
customers
computer. Which of the following would be the BEST response for a technician to make?

A. Check for the correct power adapter for the country.
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B. Use an uninterruptible power supply (UPS) for the correct voltage.
C. Check the voltage selector on the power supply for correct voltage.
D. The system is not adaptable for use in another country.

Answer: C

QUESTION NO: 328

A customer reports that an application was supposed to be installed on the computer but wasnt.
After asking several QUESTION NO:s, a technician realizes that the application was installed but
a shortcut was not installed on the desktop. When the customer expresses embarrassment at not
realizing this, the technician should:

A. recommend that the customer take an introductory computer course.
B. maintain a positive attitude and tone of voice and close the call.
C. laugh and tell the customer that others have done the same thing.
D. hang up and go on to the next call.

Answer: B

QUESTION NO: 329

Which of the following would be used to eliminate a malicious software program?

A. anti-spyware program
B. disk imaging program
C. Windows recovery disk
D. virus detection program

Answer: A

QUESTION NO: 330

A user has a new laptop that must be set up and configured for use on a docking station and when
traveling.
Which of the following tools can be used to set up the laptop?

A. Add New Hardware
B. Device Manager
C. User Profiles
D. Hardware Profiles
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Answer: D

QUESTION NO: 331

Which of the following network utilities can be used to confirm that a computer can reach the
default gateway IP address?

A. NSLOOKUP
B. IPCONFIG
C. WINIPCFG
D. PING

Answer: D

QUESTION NO: 332

A user installed an additional 200GB hard drive into the Windows XP system. The drive needs to
be partitioned
and formatted. Which of the following tools in Windows performs this task?

A. Disk Management
B. Device Manager
C. Add/Remove Hardware
D. Administrative Tools

Answer: A

QUESTION NO: 333

Surge protectors are designed to:

A. keep systems running during blackouts.
B. prevent water damage to systems.
C. provide a battery backup.
D. absorb abnormally high voltages.

Answer: D

QUESTION NO: 334

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Access to data on a companys network should be granted to:

A. any user asking for such access.
B. authorized users.
C. consultants.
D. users at corporate headquarters.

Answer: B

QUESTION NO: 335

When installing new memory in a laptop it is important to:

A. determine the type of network interface card (NIC) being used.
B. discharge the power in the laptop before opening the laptop.
C. uninstall the operating system.
D. determine the type of hard drive is being used.

Answer: B

QUESTION NO: 336

A user recently updated a video driver on a Windows XP computer. The new driver was unsigned
and now video resolution and rendering speed has decreased. Which of the following would be
BEST to resolve the problem?

A. Perform an upgrade installation.
B. Replace the video card.
C. Select Properties on the device and choose Roll Back Driver.
D. Move the video card to a different slot on the motherboard.

Answer: C

QUESTION NO: 337

The Windows Security Center, included with Service Pack 2 for Windows XP, helps a user by:

A. preventing children from viewing QUESTIONNO:able content online.
B. alerting the user to outdated spyware protection.
C. preventingpopups from occurring when using the browser.
D. alerting the user to outdated virus protection.
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Answer: D

QUESTION NO: 338

While at a users desk, a technician needs to contact a supervisor by telephone for assistance. An
appropriate course of action would be to:

A. ask the users permission to use the telephone.
B. pick up the nearest telephone to make the call.
C. go to a nearby pay telephone to make the call.
D. ask the user to call the supervisor.

Answer: A

QUESTION NO: 339

A technician needs to connect to a users desktop using Remote Assistance but is unable to
connect and the invitation keeps timing out. Which of the following ports must be open (e.g. not
blocked by a firewall) to allow Remote Assistance?

A. TCP port 3389
B. TCP port 3359
C. TCP port 80
D. TCP port 21

Answer: A

QUESTION NO: 340

Which of the following is required to install Windows XP? (Select TWO).

A. USB 1.0 or higher
B. 100 Mb or faster network interface
C. 10GB or more free hard drive space
D. SVGA or better video graphics
E. 233Mhz or faster processor

Answer: D,E

QUESTION NO: 341
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Which command in Windows opens an editor that allows a user to view or change the
AUTOEXEC.BAT,
CONFIG.SYS, SYSTEM.INI, and WIN.INI files?

A. REGEDIT
B. WINEDIT
C. SYSEDIT
D. Event Viewer

Answer: C

QUESTION NO: 342

From the command prompt, a technician needs to copy user data from the

A. ACOPY C:\DATA\*.* H:\DATA\*.* /S /E /H
B. COPY C:\DATA\*.* H:\DATA\*.* /S /E /H
C. XCOPY C:\DATA\*.* H:\ DATA\*.* /S /E /H
D. FCOPY C:\DATA\*.* H: \DATA\*.* /S /E /H

Answer: C

QUESTION NO: 343

What are three functions of Task Manager in Windows 2000? (Select THREE)

A. stops an application
B. sets a process's priority
C. views CPU usage
D. views hard disk usage
E. restarts services

Answer: A,B,C

QUESTION NO: 344

In Windows 2000, which utility is selected to manage network settings?

A. Network Configuration Wizard
B. Network Neighborhood
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D. Microsoft NetworkConfigurator

Answer: C

QUESTION NO: 345

For a disk partition to be bootable in Windows 98 it MUST be marked as:

A. bootable.
B. active.
C. online.
D. IDE.

Answer: B

QUESTION NO: 346

What is the name of the file containing the Virtual Memory used by
Windows 2000?

A. 386SPART.PAR
B. WIN386.SWP
C. PAGEFILE.SYS
D. SWAP32.SYS

Answer: C

QUESTION NO: 347

Which file is used to create expanded memory in Windows 95?

A. HIMEM.SYS
B. EMM386.EXE
C. MEMMAKER.SYS
D. DOSHIGH.COM

Answer: B

QUESTION NO: 348

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What is the maximum number of logical hard drives that can be set up in Windows 98?

A. 26
B. 24
C. 23
D. 22

Answer: C

QUESTION NO: 349

Which of the following system files can be modified by SYSEDIT?

A. MSDOS.SYS
B. IO.SYS
C. WIN.INI
D. WIN.COM

Answer: C

QUESTION NO: 350

Which of the following is the default name of the file that stores Virtual Memory on a Windows 98
computer?

A. BOOT.INI
B. PAGEFILE.SYS
C. VMM386.SYS
D. WIN386.SWP

Answer: D

QUESTION NO: 351

In which file on a Windows 98 system do the NEXT lines belong?
DEVICE=C:\DOS\SETVER.EXE
DOS=HIGH
FILES=30
DEVICE=C:\WINDOWS\SMARTDRV.EXE /DOUBLE_BUFFER
STACKS=9,256

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A. IO.SYS
B. MSDOS.SYS
C. CONFIG.SYS
D. HIMEM.SYS

Answer: C

QUESTION NO: 352

Which of the following file systems support file encryption and permissions?

A. NTFS 4
B. NTFS 5
C. FAT16
D. FAT32

Answer: B

QUESTION NO: 353

Which system utility in Windows 2000 and Windows XP is used for managing hard disks, changing
drive
letters, and formatting drive volumes?

A. Scandisk
B. Disk Defragmenter
C. Disk Management
D. Device Manager

Answer: C

QUESTION NO: 354

When the SYSEDIT command is invoked in Windows 98, which two files are opened for editing?
(Select TWO)

A. Boot.ini
B. Config.sys
C. Win.ini
D. Msdos.sys

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Answer: B,C

QUESTION NO: 355

In Windows 2000 Professional, which file contains the user profile?

A. USER.DAT
B. NTUSER.DAT
C. USER.INI
D. NTUSER.INI

Answer: B

QUESTION NO: 356

Which two operating systems support FAT16, FAT32, and NTFS file systems? (Select TWO)

B. Windows 98
C. Windows Me

Answer: A,D

QUESTION NO: 357

An A+ Professional starts the Registry Editor on a Windows 2000 Professional system. However,
the A+
Professional is unable to search for values that are stored in the Registry. What should the A+
Professional do to be able to search by key value?

A. run REGEDT32 instead of REGEDIT
B. run REGEDIT instead of REGEDT32
C. directlyedit the USER.DAT file
D. Windows XP does not contain a utility to search by Registry key value.

Answer: B

QUESTION NO: 358

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Which Windows XP Professional interface allows a user to create a disk partition?

A. Task Bar
B. My Computer
C. Computer Management Console
D. Device Manager

Answer: C

QUESTION NO: 359

Which system file contains information about the location of the boot partition and the default
operating
system?

A. AUTOEXEC.BAT
B. SYSTEM.INI
C. BOOT.INI
D. CONFIG.SYS

Answer: C

QUESTION NO: 360

How can you search the Internet for Signed Driver Updates?

A. use the Windows Update Tool
B. check the manufacturers website
C. use Internet search engines
D. find drivers from a newer operating system

Answer: A

QUESTION NO: 361

A technician is about to install Windows 2000 off of a CD, but each time the computer is turned on,
it boots directly into the current operating system. The technician wants it to boot off the CD-ROM
drive. How should the technician proceed?

A. first format the drive, then it will boot to CD
B. boot into the current operating system and then run the installation CD
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C. go into the BIOS and set it to Boot from Floppy
D. go into the BIOS and set the boot sequence to Boot from CD First

Answer: D

QUESTION NO: 362

A technician has a Windows 98 SE system that needs to be upgraded to Windows XP
Professional. What is the command line entry to check the system?

A. Winnt32 /c
B. Winnt32 /u
C. Winnt32 /checkupgradeonly
D. Winnt32 /upgradecheckonly

Answer: C

QUESTION NO: 363

A technician needs to move the system's temporary files to a folder called

A. AUTOEXEC.NT
B. BOOT.INI
C. Control Panel, System Properties, Advanced, Environmental Variables, System Variables
D. My Computer, C: Drive, Properties, Advanced, Environmental Variables, System Variables

Answer: C

QUESTION NO: 364

What is the minimum amount of memory needed for installation of Windows XP?

A. 32
B. 64
C. 128
D. 256

Answer: B

QUESTION NO: 365
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A user wants to install a 4 way cluster. Which operating system can be used?

B. Windows 2000 Server
C. Windows 2000 Data Center
D. Windows 2000 Data Center and Windows 2000 Server

Answer: C

QUESTION NO: 366

Which of the following files need to be included on a boot diskette for Windows 9x to enable CD-
ROM
support? (Select THREE)

A. BOOT.INI
B. CDHLP.SYS
C. MSCDEX.EXE
D. COMMAND.COM
E. AUTOEXEC.BAT

Answer: C,D,E

QUESTION NO: 367

What is the minimum system configuration required to perform a Windows XP Professional
installation?

A. 233 MHz processor, 64 MBRAM, 1.5 GB free disk space, Super VGA video adapter and
monitor, CDROM or DVD drive
B. 400 MHz processor, 64 MBRAM, 1 GB free disk space, Super VGA video adapter and monitor,
CD-ROM or DVD drive
C. 400 MHz processor, 96 MB RAM, 2 GB free disk space,VGA video adapter and monitor, CD-
ROM or DVD drive
D. 500 MHz processor, 128 MB RAM, 2.5 GB free disk space,Super VGA video adapter and
monitor, CDROM or DVD drive

Answer: A

QUESTION NO: 368

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Which one of the following commands is used to create the three Windows NT Workstation boot
disks from the Windows NT Workstation installation CD?

A. WINNT /B
B. WINNT /OX
C. WINNT /U
D. WINNT /T

Answer: B

QUESTION NO: 369

When installing Windows on a compressed drive, where should the technician place the swap file?

A. in the root directory of the compressed drive
B. in the same directory to which Windows is being installed
C. on the uncompressed host drive
D. Windows is used to determine the optimal place for the swap file.

Answer: C

QUESTION NO: 370

Which two files are required to start Windows XP Home? (Select TWO)

A. NTDETECT
B. NTLDR
C. XPDETECT
D. XPLDR
E. AUTOEXEC.XP

Answer: A,B

QUESTION NO: 371

Windows XP provides a mechanism to locate hardware and software that are compatible with it.
This program can be accessed by executing which of the following sequences? (Select TWO)

A. click Start; click Help and Support; click Find Compatible Hardware and Software for Windows
XP
B. click Start; click Windows Catalog
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C. click Start; click Settings; click Control Panel; click Add or Remove Programs
D. click Start; click Settings; click Control Panel; click Add Hardware

Answer: A,B

QUESTION NO: 372

A user informs a technician that over the past few months, the Windows XP system seems to be
running
slower. Knowing that the user saves and deletes files often, what is the FIRST tool the technician
should use to solve the problem?

A. Format
B. Disk Defragmenter
C. Add / Remove Hardware
D. Disk Optimizer

Answer: B

QUESTION NO: 373

What must be done to pre-install the Recovery Console on a computer with a mirrored volume?

A. Nothing needs to be done, simply install from the Windows 2000 CD.
B. delete the mirrored volume, and then reformat drive
C. break the mirror, install the Recovery Console, re-establish the mirrored volume
D. This cannot be done.

Answer: C

QUESTION NO: 374

What MUST be done to enable the logging of the System Startup on a Windows 2000 computer?

A. add the /bootlog switch to the BOOT.INI file
B. add thebootlog section to the WIN.INI file
C. add thebootlog section to the SYSTEM.INI file
D. add a line that saysbootlog in the CONFIG.SYS file

Answer: A

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QUESTION NO: 375

When a PnP (plug and play) device is installed, which three settings are configured without user
intervention?

(Select THREE)

A. I/O address
B. DMA
C. IRQ
D. BIOS update
E. MAC address

Answer: A,B,C

QUESTION NO: 376

What is the correct sequence of steps for creating a dual boot with Windows 2000 Professional
and Windows 98?

A. Fdisk; format; install Windows 2000 Professional; install Windows 98
B. Fdisk; format; install Windows 98; install Windows 2000 Professional
C. Format;fdisk; install Windows 98; install Windows 2000 Professional
D. Sysedit; format; install Windows 2000 Professional; install Windows 98

Answer: B

QUESTION NO: 377

An A+ Professional formats a drive with FAT32 instead of NTFS during a Windows 2000
installation. Which utility allows the technician to change the file system without re-installing
Windows?

A. CHANGE
B. FORMAT
C. CONVERT
D. MAKEFS

Answer: C

QUESTION NO: 378
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Which operating system incorporates a program that protects Windows against potentially
problematic drivers?

A. Windows NT Workstation
B. Windows 98
C. Windows Me
D. Windows XP

Answer: D

QUESTION NO: 379

Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)

A. Windows XP Home
B. Windows XP Professional
D. Windows NT 4.0

Answer: A,B,C

QUESTION NO: 380

A user is updating drivers for a modem in Windows XP and receives a message that the driver
being installed has not been signed and may be damaging to the system. What does this mean?

A. The driver file has been infected with a virus and should not be loaded.
B. The driver file is not digitally signed, and its authenticity cannot be guaranteed.
C. The driver file is corrupted and the user should contact the manufacturer for a new one.
D. The driver is not designed for use with Windows XP. The user should download a compatible
driver from the manufacturer.

Answer: B

QUESTION NO: 381

A user is running Windows 2000 and needs to update the device driver for the modem. There is
an updated driver available. What should the user do?

A. reboot the system and hold down the left Shift key as Windows starts
B. go to Computer Management, System Tools, Device Manager, right-click on the modem and
select Update Driver
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C. go to Control Panel, select Modems,click on the Drivers tab and then click Update
D. right-click My Computer,select Properties, select Hardware tab, select Drivers, select Modem,
then click Update My Driver

Answer: B

QUESTION NO: 382

In Windows 98, where can all of the devices attached to a machine be managed including driver
installation, management of properties of all devices, and adding / removing programs from the
computer?

A. System Properties
B. Windows Explorer
C. Device Manager
D. Control Panel

Answer: D

QUESTION NO: 383

A technician wants to check if the hardware in a computer is compatible
with a Windows 2000 upgrade. Which two methods can the technician use? (Select TWO)

A. start WINNT.EXE /CHECKUPGRADEONLY
B. start WINNT32.EXE /CHECKUPGRADEONLY
C. run Scandisk
D. make an inventory of the hardware and check the HCL (hardware compatibility list)

Answer: B,D

QUESTION NO: 384

When are third-party drivers installed when loading Windows 2000 on a PC with a SCSI hard
drive?

A. when creating the disk partition
B. when the Welcome screen appears
C. when installing optional components
D. when setting up network components

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Answer: B

QUESTION NO: 385

A user with 48 MB of RAM wants to upgrade to Windows XP. Is this possible?

A. This is possible. Windows XP requires at least 48 MB.
B. This is not possible. Windows XP requires at least 128 MB.
C. This is not possible. Windows XP requires at least 64 MB.
D. This is possible. Windows XP requires at least 32 MB.

Answer: C

QUESTION NO: 386

A user tries to print a document under Windows NT 4.0 Workstation. The user does everything
that would
normally be done to print a document, but the document fails to print. The physical printer is
properly
connected and online. What should the user do to fix this problem?

A. log off and log back on
B. stop and restart the spooler service
C. resend the document to the printer
D. cycle the power on the print device

Answer: B

QUESTION NO: 387

Which source of information, if available, should be used FIRST for the most up-to-date
information on a
motherboard's onboard diagnostics?

A. the motherboard user's installation manual
B. the motherboard manufacturer's website
C. the computer manufacturer's website
D. Internet search engine

Answer: B

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QUESTION NO: 388

Where are the system restore points located by default for Windows XP?

A. C:\windows\system\restore\
B. C:\windows\system32\restore\
C. C:\systemvolume restore points\
D. C:\system volume information\

Answer: D

QUESTION NO: 389

A program requests memory that the Memory Manager cannot provide in Windows 9x. What is
this called?

A. page out
B. page fault
C. disk block
D. RAM block

Answer: B

QUESTION NO: 390

In Windows XP, where is the Automatic Skip Driver Tool located?

A. Event Viewer
B. System Information
C. Device Manager
D. MSCONFIG

Answer: B

QUESTION NO: 391

While trying to run XCOPY from a command prompt in Windows XP, a technician gets the error
message:
"Bad Command or File Name."What is the cause of the error?

A. The technician must run CSCRIPT.VBS or WSCRIPT.VBS before running XCOPY.
B. XCOPY does not run in Windows XP without administrator rights.
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C. XCOPY.EXE is a hidden file, and the attributes must be changed.
D. The operating system as currently configured cannot find XCOPY.EXE.

Answer: D

QUESTION NO: 392

A user running Windows 2000 Professional in a domain environment is unable to install a printer
driver for a network printer. What is the MOST likely reason for this?

A. The user does not have administrative privileges.
B. The user is installing the wrong print driver.
C. Windows 2000 Professional does not support network printers.
D. The user is not logged on to the network.

Answer: A

QUESTION NO: 393

A technician is having problems with a system and wants to check the Registry for errors. Which
command should be entered at a DOS prompt?

A. SCANREG /FIX
B. REGEDIT /REDO
C. SCANREG /REPAIR
D. REGEDIT /RESTORE

Answer: A

QUESTION NO: 394

After installing a Windows 98 system, a technician realizes there is no network connectivity. A ping
loop back test is successful. What should be done NEXT?

A. check the HUB / SWITCH
B. run TRACERT
C. verify link light on the network card
D. re-install the network adapter driver

Answer: C

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QUESTION NO: 395

Which are two possible causes for the message "Bad or Missing Command Interpreter"? (Select
TWO)

A. no more hard drive space
B. frozen COMMAND.COM
C. corrupt COMMAND.COM
D. system resources below 60%
E. old version of COMMAND.COM

Answer: C,E

QUESTION NO: 396

A customer reports that a computer behaved erratically and now will not boot. The technician
suspects a virus, but the customer has no anti-virus protection and wants to save the datA. Which
step should be taken FIRST to resolve this problem?

A. reformat the hard drive and re-install the operating system
B. boot to an anti-virus disk or CD and attempt to remove the virus
C. use an online virus scanning tool
D. attempt a repair install of the operating system

Answer: B

QUESTION NO: 397

When using the Recovery Console in Windows 2000, which command writes a new MBR (master
boot record) to the hard drive?

A. SYSTEMROOT
B. CHKDSK /F /S
C. FIXBOOT
D. FIXMBR

Answer: D

QUESTION NO: 398

A Windows 98 machine fails to boot into the GUI (graphical user interface). The system can boot
into Safe Mode. What can be done to restore the Registry?
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A. re-install Windows
C. run SCANREG
D. use an ERD

Answer: C

QUESTION NO: 399

Which Windows 2000 utility replaces incorrect printer drivers installed on the computer with the
Microsoft
provided printer driver?

A. MSCONFIG.EXE
B. SPOOLER.EXE
C. SETUP.EXE
D. FIXPRNSV.EXE

Answer: D

QUESTION NO: 400

After replacing a defective monitor on a Windows 98 system with an older model monitor, a
technician realizes that the newly attached monitor cannot display the current resolution settings.
Which boot method can be used to resolve this problem?

A. Normal Mode
B. Safe Mode
C. VGA Mode
D. Step by Step Mode

Answer: B


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