Ensure that any font cartridges are correctly plugged-in, and print a font listing (on most printers

there is a function available via the control panel to print a font listing).
If the desired font appears on the font listing ensure that the computer software application is
correctly set up, and that the correct options are set in the printer driver.
If the font does not appear on the status sheet and is a downloaded font, reload the font. If the font is
a cartridge font, examine the font listing to see if other cartridge fonts are missing. The cartridge
may be faulty of have a broken connector. If the missing font is supposed to be a resident font a
service engineer may be required.
If the problem persists, and the font is shown on the printers' font listing, there is probably a
configuration problem in the software application on the computer.
Split Graphic Image
If a graphic image is split over two pages, the most likely cause is that the printer does not have
enough memory to process the page. This may be because extra optional memory is required by the
printer to process complex pages and large graphics, or it may be that part of the memory in the
printer has failed.
If the problem occurs repeatedly, check that the printer has adequate memory, and add optional
memory if required.
If the printer has adequate memory, remove and reinstall any memory upgrade options. Print a
status sheet, the status sheet normally shows how much memory is installed, and operate the self-
test function of the printer to see if any memory errors are reported.
Split Text
If text is split over two pages there is probably a configuration error in the software application
sending the text. Check the software application setup to ensure that the page length and margins
are correctly set.
Split text is very rarely caused by the printer, but it may occur if a page contains a very large
number of characters and there is insufficient memory in the printer to cope. For instance a
complete page of 6 point text contains many more characters than a page of 10 or 12 point text, and
may exceed the capabilities of some printers.
Miscellaneous Splits
If a split occurs on a page such that there is a horizontal gap in the image across the page splitting
graphics and characters, the printer controller has probably made an error. This may be an
occasional random occurrence, in which case the only solution is to reset (switch of and on) the
printer, or it may be a frequent occurrence. If the problem happens frequently the cause is probably
that either the printer controller or the memory in the printer controller is f