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International Journal of Production
Research
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Supply chain performance
measurement: a literature review
Goknur Arzu Akyuz
a
& Turan Erman Erkan
a
a
Department of Industrial Engineering , Atilim University ,
Kizilcasar Mahallesi, 06836 Incek Glbasi, Ankara, Turkey
Published online: 25 Aug 2009.
To cite this article: Goknur Arzu Akyuz & Turan Erman Erkan (2010) Supply chain performance
measurement: a literature review, International Journal of Production Research, 48:17, 5137-5155,
DOI: 10.1080/00207540903089536
To link to this article: http://dx.doi.org/10.1080/00207540903089536
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and-conditions
International Journal of Production Research
Vol. 48, No. 17, 1 September 2010, 51375155
Supply chain performance measurement: a literature review
Goknur Arzu Akyuz
*
and Turan Erman Erkan
Department of Industrial Engineering, Atilim University, Kizilcasar Mahallesi,
06836 Incek Golbasi, Ankara, Turkey
(Received 19 February 2009; final version received 2 June 2009)
This paper is intended to provide a critical literature review on supply chain
performance measurement. The study aims at revealing the basic research
methodologies/approaches followed, problem areas and requirements for the
performance management of the new supply chain era. The review study
covers articles coming from major journals related with the topic, including a
taxonomy study and detailed investigation as to the methodologies, approaches
and findings of these works. The methodology followed during the conduct of
this research includes starting with a broad base of articles lying at the
intersection of supply chain, information technology (IT), performance
measurement and business process management topics and then screening
the list to have a focus on supply chain performance measurement. Findings
reveal that performance measurement in the new supply era is still an open
area of research. Further need of research is identified regarding framework
development, empirical cross-industry research and adoption of performance
measurement systems for the requirements of the new era, to include the
development of partnership, collaboration, agility, flexibility, information
productivity and business excellence metrics. The contribution of this study
lies in the taxonomy study, detailed description and treatment of methodol-
ogies followed and in shedding light on future research.
Keywords: supply chain; performance measurement; metrics; maturity
1. Introduction
Coordination of the supply chain (SC) has become strategically important as new forms of
organisations, such as virtual enterprises, global manufacturing and logistics evolve.
During the last few years, the focus has shifted from the factory level management of
supply chains to enterprise level management of supply chains (Gunasekaran et al. 2005).
Businesses becoming increasingly boundaryless (Puigjaner and Lainez 2008), increased
challenges of globalisation, increased use of outsourcing, vendor managed inventory and
advanced planning systems (APS), increased demands of integration led to a broadened
supply chain definition (Meixell and Gargeya 2005). Differences between traditional and
networked organisations are well discussed in Gunasekaran et al. (2005), emphasising the
importance of strategic alliances, global outsourcing, shorter product life cycles,
partnership formation and collaboration, agility, responsiveness, flexibility, reverse
logistics and extended enterprise integration (integration beyond enterprise resources
planning (ERP), covering both internal and external integration).
*Corresponding author. Email: arzuakyuz@atilim.edu.tr
ISSN 00207543 print/ISSN 1366588X online
2010 Taylor & Francis
DOI: 10.1080/00207540903089536
http://www.informaworld.com
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Integration, collaboration, and the use of IT are all depicted as building blocks of
house of supply chain in Stadtler (2005). Increased importance of information systems
to support supply chain integration and management for the new organisation; and the
idea that ERP provides the digital backbone in supply chain integration are repeatedly
emphasised in the literature (Pant et al. 2003, Bendoly and Kaefer 2004, Gunasekaran et
al. 2004, Gunasekaran and Ngai 2004, Gunasekaran et al. 2005, Kelle and Akbulut 2005,
Akyu z and Rehan 2009).
As such, recent technological developments in information systems and technologies
have the potential to facilitate the coordination among different functions, allowing
the virtual integration of the entire supply chain. The focus of this integration in
the context of Internet-enabled activities is generally referred to as e-supply chain
management (e-SCM), merging the two fields of supply chain management (SCM) and
the Internet. e-SCM will refer to the impact that the Internet has on the integration of key
business processes from end user to original suppliers that provide products, services
and information that add value for customers and other stakeholders (Gimenez and
Lourenc o 2004).
With these trends in supply chain clearly proven, this paper aims at conducting a
critical literature review to reveal the performance measurement requirements of todays
broadened, e-enabled supply chains.
Essentiality of performance measurement in supply chain is vital, and Gunasekaran
and Kobu (2007) mention the following as the purposes of a performance measurement
system:
. Identifying success.
. Identifying if customer needs are met.
. Better understanding of processes.
. Identifying bottlenecks, waste, problems and improvement opportunities.
. Providing factual decisions.
. Enabling progress.
. Tracking progress.
. Facilitating a more open and transparent communication and co-operation.
Performance measurement is vital in strategy formulation and communication and in
forming diagnostic control mechanisms by measuring actual results (Wouters 2009).
The rest of the paper is organised as follows: Section 2 describes the review
methodology, Section 3 mentions the basic characteristics and contributions of the works
reviewed and Section 4 contains discussion and findings. Section 5 concludes and suggests
future research directions.
2. Review methodology
The initial reading list for the review covered 42 articles from major science-cited journals.
Because of the multi-disciplinary nature of the supply chain performance management
topic, the papers which are located at the intersection of supply chain, IT, performance
measurement and business process management were in the list to be able to provide a
broad perspective covering technology, process and peoples aspects. A taxonomy of these
papers has been made and 24 papers are found much more relevant for the intersection of
supply chain and performance measurement topics. As such, the review in this study is
5138 G.A. Akyuz and T.E. Erkan
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based on 24 papers from major journals. Distribution of these articles with respect to
journals is given in Table 1.
The list of papers included in review and their classification with respect to their topic
and methodology are given in Table 2.
Focus, contributions and approaches are summarised in Table 3.
As can be seen in Tables 2 and 3, review style papers and questionnaire-based surveys
using statistical techniques for the analysis dominate the selected list. Some of the papers in
the list use more rigorous approaches: Perea et al. (2000) use dynamic modelling combined
with classical control theory; Puigjaner and Liainez (2008) utilise a multi-stage, stochastic
mixed integer linear model to capture the supply chain dynamics; Cai et al. (2008) suggest
an iterative analytical approach based on eigenvalues for dependance modelling of key
performance indicators (KPIs); and Hwang et al. (2008) use stepwise regression to analyse
dependancy of measures. Bhagwat and Sharma (2007) use the analytical hierarchy process
(AHP) approach for prioritising metrics. Ho (2007) adopts a simulation-based, experi-
mental approach for ERP-based supply chain system performance measurement.
The taxonomy matrix (topic versus methodology) for the reviewed papers is given in
Table 4.
3. Basic characteristics and contribution of the works reviewed
The papers included in the review can be categorised into six main subgroups according to
their common themes:
(i) General trends and issues in supply chain.
(ii) Dynamic modelling approaches.
(iii) Supply chain performance management issues.
(iv) Process maturity-supply chain performance relation.
(v) KPI prioritisation and dependence.
(vi) Human and organisational sides of supply chain performance management.
Table 1. Distribution of the articles with respect to journals.
Computers and Chemical Engineering 2
Decision Support Systems 1
European Management Journal 1
International Journal of Production Economics 5
International Journal of Production Research 2
International Journal of Production and Operations Research 1
International Journal of Information Management 1
Journal of Modern Accounting and Auditing 1
Journal of Purchasing and Supply Management 1
Journal of Operations Management 1
Organisation Development Journal 1
Production Planning & Control 1
Supply Chain Management: An International Journal 2
Technovation 1
Total Quality Management 1
Transportation Research 2
Total 24
International Journal of Production Research 5139
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5140 G.A. Akyuz and T.E. Erkan
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5144 G.A. Akyuz and T.E. Erkan
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In this section, characteristics and contributions of the works reviewed are discussed in
detail under these six subheadings.
3.1 Papers that focus on general trends and issues in supply chain
Meixell and Gargeya (2005) provide a comprehensive, critical review and classification of
global supply chain literature and put forward the emerging trends in historical
perspective. Outsourcing, vendor managed inventory (VMI), integration across tiers,
internal and external integration, and the need of various performance measurement
criteria are emphasised as the main trends.
A matching between product life cycle and types of supply chain, including agility and
lean supply chain classifications, is suggested by Vonderembrese et al. (2006). Detailed
descriptions of lean and agile supply chain are provided and their work is supported with
three case studies: Black & Decker, IBM and Daimler Chrysler.
Swafford et al. (2008) investigate the relationship among IT integration, SC flexibility,
SC agility and business performance through a US case-based study. Their study reveals
the domino effect among IT integration, SC flexibility, SC agility and competitive
business performance.
This group of papers clearly reveal the main trends and the importance of
the IT integration, flexibility, agility and lean concepts for todays supply chain
management.
3.2 Papers using dynamic modelling approach
Puigyaner and Lainez (2008) use multi-stage, multi-period, stochastic mixed integer linear
model combined with control theory to optimise corporate value. They develop a strategic-
level model using forecasting, optimisation and simulation in tandem, and analyse the
results using sample scenarios. Their comprehensive model involves demand and price
Table 4. Taxonomy matrix.
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16
11, 16, 17, 18
5146 G.A. Akyuz and T.E. Erkan
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uncertainity and financials (assets, liabilities, credit policies, capacity expansion, share-
holder value, etc).
Perea et al. (2008) use dynamic modelling approach combined with classical control
theory to develop a generic dynamic framework for supply chain modelling.
These two papers emphasise the importance of capturing supply chain dynamics at
various decision levels and they are clear indications that modelling efforts to handle these
dynamics are still continuing in literature.
3.3 Papers having direct focus on supply chain performance management
Papers categorised in this group deal with various aspects of performance measure-
ment system, including metrics classifications, problems of the current performance
measurement systems and the need for the establishment of a new performance
measurement.
Gunasekaran et al. (2004) develop a framework for supply chain performance
measurement. The article provides a detailed measurement and metrics classification and
uses a survey aiming at assessing importance within each metric group.
Three main classes of performance measures are discussed by Martin and Patterson
(2009): inventory, cycle time and financials. Effects of supply relations (organisational
structure, partnering, supplier agreements and process improvements) on the performance
measures selected are investigated via a survey-based study.
Gunasekaran and Kobu (2007) offer a comprehensive review and classification
for supply chain measurement and metrics. A trend of increasing attention on performance
measurement and metrics, both in practice and literature, is emphasised in their work.
This idea is also supported by McCormack et al. (2008). Gunasekaran and Kobu (2007)
highlights the confusion as to the classification of metrics in literature, and lacking complete
coverage of all the performance measures. Their review classifies the literature based on the
following criteria: balanced scorecard perspective, components of measures, location of
measures, decision levels, nature of measures, measurement base, traditional versus modern
measures. They treat a number of metrics in five classes: order planning, supplier evaluation,
production level, delivery and customer and they conduct an empirical research to assign
importance ratings within each class. The work is a clear support for the need of newmetrics
for the new organisation.
A comprehensive discussion of pressures and approaches for the new organisation
appears in Gunasekaran et al. (2005). The study is also the direct justification for the need
of a new performance measurement and costing system.
Supporting the idea of new performance measurement system, Yao and Liu (2006)
and Ho (2007) propose different approaches. Yao and Liu (2006) suggest an integrated
approach for measuring supply chain performance, combining economic value added
(EVA), the balanced scorecard (BSC) and activity based costing (ABC), clearly emphasising
the need of overhead handling and a balanced approach. Ho (2007) focuses on ERP-based
supply chain performance and proposes an integrated method, total related cost
measurement, to evaluate supply chain performance of a three-echelon, ERP-based
supply chain system. The study uses simulation-based validation experiments.
Bernardes and Zsidisin (2008) investigate the relation of strategic supply chain
management with the concepts of network embeddedness and network scanning,
specifically focusing on the concept of embeddedness and network scanning in relation
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to performance. Their work involves a survey-based study made in US manufacturing,
supported by rigorous statistical analysis.
Papers under this subsection point to problems of the current performance measure-
ment system and provide clear evidence that literature is still in need of a new supply chain
performance measurement system which can handle the requirements of the new supply
chain era.
3.4 Papers investigating the process maturitysupply chain performance relation
Three papers by McCormack focus on process maturity concept and investigate the
relation with respect to supply chain performance.
Lockamy and McCormack (2004) investigate the relationship between supply chain
management planning practices and supply chain performance based on four main
decision areas of SCOR model (plan, source, make, deliver) and result in the importance of
planning function and the importance of collaboration, process measures, process
collaboration, process credibility, process integration and information technology.
McCormack and Lockamy (2004) develop a process maturity model taking
the business orientation view, defining five general levels of process maturity and
using the survey instrument to analyse the relationship of process maturity with
performance.
McCormack et al. (2008) take the supply chain operations reference (SCOR) model
and business process orientation maturity model of McCormack and Lockamy (2004) as a
base. The study provides a comparison on the traditional versus innovative performance
measurement systems. A Brazilian survey is conducted in the study for clustering
performance of the companies surveyed. The study puts forward a clear support for the
need of new performance measurement methodologies and maturity models, emphasising
the importance of survey-based studies.
These three papers highlight the maturity and performance relationship and provide
clear evidence that literature is still in search of maturity models and roadmaps, which are
proven to have direct correlation with performance.
3.5 Papers focusing on modelling, prioritisation and dependance modelling of KPIs
Papers classsified in this group aim at dealing with hierarchical nature, dependancy and
complexities of KPIs and suggest various approaches to handle these complexities.
Bhagwat and Sharma (2007) provide a comprehensive review on BSC and AHP,
focusing on prioritisation and choice of metrics and measures. They propose an AHP
approach based on a Western-India survey.
The challenge, intricacy, dependancy and conflicts of supply chain performance
measurement system are emphasised by Cai et al. (2008). They utilise an iterative,
analytical approach based on Eigen values and suggest a model to handle KPI
dependancies, considering the cost of improving KPIs at each iteration.
Hwang et al. (2008) performed a case-based study for the Taiwanese TFT-LCD (thin
film transistor-liquid crystal display) manufacturing sector. Their work contains a
comprehensive SCOR overview and stepwise regression analysis to analyse the
dependancy of different performance measures. They specifically focus on the sourcing
side of the SCOR model.
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It is evident that modelling the hierarchical nature and dependancies among various
KPIs is still an unresolved and challenging issue in supply chain domain.
3.6 Papers focusing on the human/organisational sides of the performance management
Papers falling in this class deal with the concepts of enabling performance management,
total supply chain quality and the concept of fit in relation to performance
measurement.
Kanji and Wong (1999) point out the human side of the issue is not covered in most of
the work on SCM. The concept of total quality management (TQM) is extended to supply
chain and the need for business excellence indices is highlighted. In todays understanding
of supply chain excellence, collaboration, agility and flexibility are among the critical
success criteria and todays supply chain performance management still appears to be
having difficulty in measuring the degree of collaboration, agility and flexibility.
Robinson and Malhotra (2005) focus on quality management requirements of the new
supply chain era and mention supply chain quality management concept, emphasising the
commitment to quality both inter- and intra-organisationally, again basing on the SCOR
model and balanced scorecard approach. The paper provides a clear support for the need
for further research in SC Quality management area.
Wouters (2009) mentions the concept of enabling performance management,
emphasising the need for involvement of people at all levels, starting with the
determination of the metrics. Challenges of performance measurement, need of
developmental approach in performance measurement, importance of delegating the
performance measurement at every level of hierarchy and the idea of metrics for people
are treated in detail. His previous work, Wouters and Wilderom (2008) is also referenced in
this work and the study is critical in emphasising the need for longitudinal case studies.
Stock et al. (2000) define the concept of fit as the appropriate consistency between
logistics practices and supply chain structures and investigates the impact of fit among
channel governance, geographical dispersion and logistics integration on supply chain
performance. Their study provides support for the importance of fit among various
supply chain parameters.
Geiger et al. (2006) investigate the relationship of strategy/structure fit and firm
performance using the mediating factor of industry concentration. They reveal a clear
need to analyse the effects of mediating factors other than industry concentration.
Buttermann et al. (2008) present an application of fit as Gestalt perspective to supply
chain management. Fit is mentioned as mediation, moderation, matching, covariation,
profile deviation and gestalts. Their study applies fit as Gestalt perpective to search for
archetypes or recurrring clusters of attributes which are directly related to the
performance and the use of these archetypes as a means for classification of firm
performance. Using a survey-based study, they identify six main archetypes: simple, low
performers, market performers, average players, internally integrated low performers,
masters of efficiency and two-time winners. It is emphasised that this is the first-time fit as
gestalt concept is applied to SCM.
This group of papers clearly indicate the need for having a broad, organisation-wide
perspective of the issue, highlighting the importance of consistency among various
organisational factors. It also became apparent that the issue of fit deserves further
attention.
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4. Discussion and findings
This section includes discussion and findings under four subsections:
(i) Problems in todays PMS.
(ii) Requirements for performance measurement metrics.
(iii) Importance of balanced scorecard approach and SCOR model.
(iv) Importance of concept of fit in supply chain performance measurement.
4.1 Problems in todays PMS
This review clearly put forward the problems of todays performance measurement
systems. In todays competitive age, it is proven that many companies have not succeeded
in maximising their supply chains potential because they have often failed to develop the
performance measures and metrics needed to fully integrate their supply chain to maximise
effectiveness and efficiency (Gunasekaran et al. 2004). The following are pointed out as the
main problems in performance measurement by Gunasekaran et al. (2004) and
Gunasekaran and Kobu (2007):
. Incompleteness and inconsistencies in performance measurement and metrics.
. Failing to represent a set of financial and non-financial measures in a balanced
framework, some concentrating on financials, others concentrating on opera-
tional measures.
. Having a large number of metrics, making it difficult to identify the critical few
among trivial many.
. Failing to connect the strategy and the measurement.
. Having a biased focus on financial metrics.
. Being too much inward looking.
With all these problems highlighted, there seems to be no universal consensus regarding
suitable measures of supply chain quality performance, and commonly implemented supply
chain measurements are fragmented and virtually unknown (Robinson and Malhotra 2005).
Since many measurement systems lacked strategy alignment, a balanced approach and
systemic thinking, they have difficulty in systematically identifying the most appropriate
metrics (Cai et al. 2008). The work of Cai et al. (2008) also states that these measurement
systems do not provide a definite causeeffect relationship among numerous and hierarchial
individual KPIs. The fact that since many measurement systems are static, they lag the
trend is also mentioned. The importance of hierarchy and dependance among different
KPIs are also highlighted in Hwang et al. (2008).
Gunasekaran et al. (2005) emphasise the need to handle predominant overheads
accurately, while providing non-financial information and Gunasekaran and Kobu (2007)
expressed the need and importance of using KPIs measuring innovation.
McCormack et al. (2008) compare the traditional and innovative performance
measurement (PMS) as given in Table 5, indicating the changes required over the
traditional performance measurement systems.
This table clearly puts forward the importance of long term value orientation and
compatibility among innovative requirements for todays performance measurement.
Work by Robinson and Malhotra (2005) and Wouters (2009) clearly supports the need
for a performance measurement system taking the holistic picture, including the human
side and organisational issues.
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The above literature items provide clear proof for the deficiencies of the current
performance measurement systems and for the significant changes required over
traditional performance measurement.
4.2 Requirements for performance measurement metrics
Taking into account the previous considerations and the comprehensive explanations of
Gunasekaran et al. (2004), Gunasekaran and Kobu (2007) and Wauters (2009) on the
basic characteristics and requirements of proper performance measurement and metrics, it
is possible to argue that new era performance measurement metrics should:
. Truly capture the essence of organisational performance.
. Base on company strategy and objectives.
. Reflect a balance between financial and non-financial measures.
. Relate to strategic, tactical and operational levels of decision making and control.
. Be comparable to other performance measures used by similar organisations.
. Clearly define the purpose, data collection and calculation methods, update and
monitoring mechanisms and related procedures.
. Vary between organisational locations and be under control of the evalated
organisational unit.
. Allow for setting targets, aggregation and disaggregation.
. Allow prioritisation/weighting.
. Facilitate integration.
. Avoid overlaps.
. Be able to handle complex overhead structures.
. Be simple and easy to use, preferably in the form of ratios rather than absolute
numbers.
. Be specific and non-financial, rather than aggregate and financial, to be more
actionable.
. Be determined through discussion with all the parties involved and serve the needs
of people from all levels (not only upper management).
. Adopt a proactive approach, enabling fast feedback and continuous
improvement.
. Be valid and reliable.
Table 5. Comparison of traditional vs. innovative PMS.
Traditional PMS Innovative PMS
Based on cost/efficiency Based on value
Trade-off between performances Compatibility of performances
Profit oriented Client oriented
Short term orientation Long term orientation
Individual metrics prevail Team metrics prevail
Functional metrics prevail Transversal metrics prevail
Comparison with the standard Monitoring of improvement
Aimed at evaluation Aimed at evaluation and involvement
Source: McCormack et al. (2008).
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. Be coherent and transparent.
. Be experience based.
. Allow for testing, reviewing, revising and refining, which involves organisational
learning.
. Result in minimum number of indicators that provide reasonable accuracy with
minimum cost.
. Be able to measure partnership, collaboration, agility, flexibility, information
productivity and be able to define business excellence.
It is evident that establishing and implementing a performance measurement system to
meet all these requirements is a challenging task requiring simultaneous considerations of
business process management, technical and organisational/managerial issues. These
challenges are amplified by increased pressures for measuring partnership, collaboration,
agility, and business excellence requirements of the new era. As such, the issue requires a
balanced, organisation-wide, dynamic and continuous learning approach based on
sound business process management practices.
4.3 Importance of balanced scorecard approach and SCOR model
Balanced scorecard methodology by Kaplan and Norton (1993, 1996), rooted to their 1993
work, still lies at the heart of todays performance management system. Current literature
reveals that the need and importance of balanced scorecard approach for todays supply
chain performance measurement is definitely beyond discussion. The idea of hierarchial,
balanced set of performance metrics compatible with the top management strategy is
repeatedly emphasised and lies at the heart of requirements of a performance measurement
system. An overall balance is sought for between:
. Short term vs. long term.
. Internal vs. external focus.
. Different levels in an organisation.
. Four views of BSC (learning and growth, internal processes, customer, financials).
. Multiple perspectives of stakeholders (Bhagwat and Sharma 2007).
Importance of measurements related with intangible assets (human, information and
organisational capital) is also evident in todays balanced scorecard perspective, as also
emphasised in Kaplan and Norton (2004).
Literature also reveals that with the recent developments, the SCOR model created by
the SCC (Supply Chain Council) gained growing use and increased visibility, contributing
to the development and evolution of supply chain performance measurement systems and
maturity models by:
. Providing a standardised way of viewing the supply chain (cross-industry
standard).
. Offering a consistent scorecard framework for development of performance.
. Emphasising process orientation and deemphasising functional orientation.
. Enabling cross-industry benchmarks.
Lockamy and McCormack (2004), Cai et al. (2008), Hwang et al. (2008) and McCormack
et al. (2008) all clearly support the importance of the SCOR model as a base in current SC
performance measurement.
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4.4 Importance of concept of fit in supply chain performance measurement
Besides the idea of alignment of strategy and performance measurement and metrics,
there is significant evidence in literature as to the importance of the concept of fit in
supply chain literature. This review suggest that the idea of fit among various parameters
has direct performance implications for supply chain and application of these ideas to
supply chain is still immature in literature. Case-based studies to analyse the effects of
degree of fit among various parameters on different performance measures are still worth
investigating. Finding out the effects of various mediating variables on fit-performance
relationship and developing generic models/paths of maturity are topics that still deserve
further attention in the supply chain domain.
5. Conclusions and future research directions
This study has put forward the problems and requirements of todays broadened, e-
enabled supply chain performance measurements systems as distinctive from the
traditional performance measurement systems. The importance of the balanced scorecard
approach and significance of the SCOR model as the foundation of the performance
management system are highlighted during the study. Multidimensional nature of the issue
is evident, involving the concepts of total quality, fit and excellence.
The study revealed that supply chain performance measurement is still a fruitful
research area and very distinctive supportive statements have been traced for the need of
further research on supply chain performance measurement during the review. The
following are the main guidelines identified for future reseach:
. More research on the performance measurement tools for 21st century business
models, need for the development of more precise frameworks and empirical
testing of the performance measures, action research.
. Validation of developed performance measures, determination of KPIs for
partnership; and development of models to cover virtual and e-commerce
environments.
. Developing measurement and performance systems in the form of new maturity
models supported by SCOR, to enable benchmarking.
. Need for cross-industry studies.
. Need for development of metrics for measuring the performance and suitability of
IT in SCM.
. Performance measurement and metrics for responsive SC.
Immaturity of the frameworks and models are evident in this survey and the authors
believe that future contributions to the area will come specifically from:
. Framework development efforts.
. Development of partnership, collaboration, agility, flexibility, information
productivity and business excellence metrics.
. Further elaboration on the fitperformance relationships, including modelling
and case-based surveys.
The authors believe that total quality, business process, fit and excellence ideas
are still the key for performance measurement systems of future. The survey provided
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strong support as to the immaturity of these concepts in relation to supply chain. To put it
clearly, supply chain business excellence deserves further attention in any future research.
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