Outlook.

com
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This article is about the free public webmail service. For the private webmail service, see
Outlook Web App.

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Outlook.com


Screenshot of Outlook.com inbox view with social media
window
Web address
www.outlook.com
Commercial?
Yes
Type of site
Webmail
Registration
Required
Available in
106 languages
Users
420 million (18 February 2013)
[1]

Content license
Proprietary
Owner
Microsoft
Launched
July 4, 1996 (Hotmail)
July 31, 2012 (Outlook.com)
Alexa rank
619 (April 2014)
[2]

Current status
Online
Outlook.com is a free web-based email service run by Microsoft. One of the world's first
webmail services,
[3]
it was founded in 1996 as Hotmail (stylized as HoTMaiL) by Sabeer Bhatia
and Jack Smith in Mountain View, California and headquartered in Sunnyvale.
[4][5][6]
It was
acquired by Microsoft in 1997 for an estimated $400 million and launched as MSN Hotmail,
later rebranded to Windows Live Hotmail as part of the Windows Live suite of products.
[1][7]
The
last version was released in 2011.
[8]
As of 2011, Hotmail had 360 million users per month.
[9]
It
was available in 36 different languages.
[10][11]
In 2013, Hotmail was replaced with Outlook.com,
which features Microsoft's Metro design language, and closely mimics the interface of Microsoft
Outlook. It also features unlimited storage, Ajax, and integration with Calendar, OneDrive,
People and Skype.
[12]

Contents
[hide]
1 History
o 1.1 Launch of Hotmail
o 1.2 MSN Hotmail
1.2.1 Security issues
1.2.2 Competition
o 1.3 Windows Live Hotmail
o 1.4 Transition to Outlook.com
2 Features
o 2.1 Privacy
o 2.2 Active View
o 2.3 Office Web Apps integration
o 2.4 Conversation threading
o 2.5 Sweep
o 2.6 Quick views and one-click filters
o 2.7 Aliases
o 2.8 Custom domains
o 2.9 Categories
o 2.10 Instant actions
o 2.11 Registration
o 2.12 Single-use code
o 2.13 Security
o 2.14 Skype integration
o 2.15 Localization
o 2.16 Paid version
3 Mail client access
o 3.1 POP3
o 3.2 WebDAV
o 3.3 DeltaSync
o 3.4 Exchange ActiveSync
o 3.5 Android
o 3.6 IMAP
4 Spam policy and filtering
5 US government surveillance
6 See also
7 References
8 External links
History[edit]
Launch of Hotmail[edit]
Hotmail service was founded by Sabeer Bhatia and Jack Smith, and was one of the first webmail
services on the Internet along with Four11's RocketMail (later Yahoo! Mail). It was
commercially launched on July 4, 1996, symbolizing "freedom" from ISP-based email
[13]
and the
ability to access a user's inbox from anywhere in the world. The name "Hotmail" was chosen out
of many possibilities ending in "-mail" as it included the letters HTML, the markup language
used to create web pages (to emphasize this, the original type casing was "HoTMaiL"). The limit
for free storage was 2 MB.
[6]
Hotmail was initially backed by venture capital firm Draper Fisher
Jurvetson. By December 1997, it reported more than 8.5 million subscribers.
[14]
Hotmail initially
ran under Solaris for mail services and Apache on FreeBSD for web services, before being partly
converted to Microsoft products,
[15][16]
using Windows Services for UNIX in the migration path.
[17]

MSN Hotmail[edit]

Image of an old Hotmail inbox layout embedded in Microsoft Outlook

The old MSN Hotmail inbox
Hotmail was sold to Microsoft in December 1997 for a reported $400 million, and it joined the
MSN group of services.
[18]
Hotmail quickly gained in popularity as it was localized for different
markets around the globe, and became the world's largest webmail service with more than 30
million active members reported by February 1999.
[19]
Hotmail originally ran on a mixture of
FreeBSD and Solaris operating systems.
[20]
A project was started to move Hotmail to Windows
2000. In June 2001, Microsoft claimed this had been completed; a few days later they retracted
and admitted that the DNS functions of the Hotmail system were still reliant on FreeBSD. In
2002 Hotmail still ran its infrastructure on UNIX servers, merely the front-end was converted to
Windows 2000.
[21]
Later development saw the service tied with Microsoft's web authentication
scheme, Microsoft Passport (now Microsoft account), and integration with Microsoft's instant
messaging and social networking programs, MSN Messenger and MSN Spaces (now Windows
Live Messenger and Windows Live Spaces, respectively).
Security issues[edit]
In 1999 hackers revealed a security flaw in Hotmail that permitted anybody to log into any
Hotmail account using the password 'eh'. At the time it was called "the most widespread security
incident in the history of the Web".
[22]
In 2001, the Hotmail service was compromised again by
computer hackers who discovered that anyone could log into their Hotmail account and then cull
messages from any other Hotmail account by crafting a URL with the second account's username
and a valid message number. It was such a simple attack that by the time the patch was made,
dozens of newspapers and hundreds of web sites published exact descriptions allowing tens of
thousands of hackers to run rampant across Hotmail. The exploitable vulnerability exposed
millions of accounts to tampering between August 7, 2001 and August 31, 2001.
[23][24]

Competition[edit]
In 2004, Google announced its own mail service, Gmail. Featuring greater storage space, speed,
and interface flexibility, this new competitor spurred a wave of innovation in webmail.
[25]
The
main industry heavyweights Hotmail and Yahoo! Mail introduced upgraded versions of their
email services with greater speed, security, and advanced features.
Windows Live Hotmail[edit]
Microsoft's new email system was announced on November 1, 2005, under the codename
"Kahuna", and a beta version was released to a few thousand testers. Other webmail enthusiasts
also wanting to try the beta version could request an invitation granting access. The new service
was built from scratch and emphasized three main concepts of being "faster, simpler, and safer".
New versions of the beta service were rolled out over the development period, and by the end of
2006 the number of beta testers had reached the millions.
[26]

The Hotmail brand was planned to be phased-out when Microsoft announced that the new mail
system would be called Windows Live Mail, but the developers soon backtracked after beta-
testers were confused with the name change and preferred the already well-known Hotmail
name, and decided on Windows Live Hotmail. After a period of beta testing, it was officially
released to new and existing users in the Netherlands on November 9, 2006, as a pilot market.
Development of the beta was finished in April 2007, Windows Live Hotmail was released to new
registrations on May 7, 2007, as the 260 million MSN Hotmail accounts worldwide gained
access to the new system. The old MSN Hotmail interface was accessible only by users who
registered before the Windows Live Hotmail release date and had not chosen to update to the
new service. The roll-out to all existing users was completed in October 2007.
Windows Live Hotmail was awarded PC Magazine's Editor's Choice Award in February 2007,
[27]

March 2007,
[28]
and February 2011.
[29]

In 2008 it was announced that the service would be updated with focus on improving the speed,
increasing the storage space, better user experience and usability features, and that sign-in and
email access speeds would be up to 70 percent faster.
[30]
The classic and full versions of Windows
Live Hotmail were combined in the new release. As a result of user feedback, Hotmail was
updated so that scrolling works for users who have the reading pane turned off. It was also
expected that Hotmail team would be moving the advertisement from the top of page to the side,
adding more themes, increasing the number of messages on each page and adding the ability to
send instant messages from the user's inbox in future releases.
[31]

Support for Firefox in the upgraded Windows Live Hotmail took a few months to complete. Full
version support for Google Chrome was also added on November 4, 2008.
[citation needed]

As part of the update, Microsoft also added integrated capability for instant messaging with
contacts on the Windows Live Messenger service. The feature is the realization of a project that
began as "Windows Live Web Messenger" in 2007, a replacement for the outdated "MSN Web
Messenger" service that was first launched in August 2004. It was noted that the original
"Windows Live Web Messenger" featured tabbed conversations in a "conversation workspace",
however since its integration with Hotmail this has been removed.
[32][33]

On May 18, 2010, Microsoft unveiled the "Wave 4" update of Hotmail, which offered features
such as 1-click filters, active views, inbox sweeping, and 10 GB space for photos, Microsoft
Office documents, and attachments.
[34]
It also included integration with Windows Live SkyDrive
and Windows Live Office, a free version of Microsoft's Office Web Apps suite. The new version
began its gradual release to all Hotmail users on June 15, 2010
[35]
and was completely rolled out
on August 3, 2010.
[36]
Exchange ActiveSync support was enabled to all Hotmail users on August
30, 2010, allowing users to sync their mail, contacts, calendar and tasks to their mobile devices
that supports the protocol.
[37]
Addition of full-session SSL was released on November 9, 2010.
Throughout 2011, Microsoft added several new features to Hotmail, such as aliases
[38]
and speed
improvements.
[39]
In October 2011, Microsoft unveiled a "re-invented Hotmail", and added many
new features such as Instant Actions, scheduled Sweep, and Categories
[40][41][42]
and this update
began fully rolling out on November 9, 2011.
[43]
This update also made SSL enabled by default
on all accounts.
Transition to Outlook.com[edit]
Outlook.com was first introduced on 31 July 2012 when its beta version was made available to
the general public. Existing Hotmail customers could freely upgrade to the preview version of
Outlook.com and downgrade back.
[44]

Outlook.com graduated preview stage on 18 February 2013. According to Microsoft, the upgrade
was deployed on April 3, 2013; the user kept their existing Hotmail accounts and received the
option of having an @outlook.com email address.
As of May 2013, Outlook.com had 400 million active users.
[45]

Features[edit]
Similar to other major webmail services, Outlook.com uses Ajax programming techniques and
supports later versions of Internet Explorer, Firefox, Safari, and Google Chrome. Some of its
features include keyboard controls giving the ability to navigate around the page without using
the mouse, the ability to search the user's messages including structured query syntax such as
"from:ebay", message filters, folder-based organization of messages, auto-completion of contact
addresses when composing, contact grouping, importing and exporting of contacts as CSV files,
rich text formatting, rich text signatures, spam filtering and virus scanning, support for multiple
addresses, and different language versions.
In comparison to other webmail services, Outlook.com offers the following unique features:
Privacy[edit]
Outlook.com has promised to respect user's privacy, specifically targeting Gmail's privacy
practices.
[46]
Outlook.com does not scan emails or attachments for advertising information and
personal conversations are ad-free entirely.
[47][48]

In March 2014, when former Microsoft employee Alex Kibkalo was arrested for his involvement
in 2012 leaking of Microsoft's trade secrets, Microsoft came under criticism for having accessed
the email inbox of his French accomplice.
[49][50]
Critics claim these actions violate privacy
laws
[51][52]
as well as Microsoft's own promises with regards to users' personal information,
[53]

while others have pointed out that such access is permitted under Microsoft's privacy policies in
order to "protect the rights or property of Microsoft",
[54][55]
that it was necessary in order to
prevent a crime intended to have inflicted billions of dollars of damage, and that such action on
Microsoft part is unprecedented in 18 years.
[56]
In response to the criticism, Microsoft has
announced that it would no longer access private account information themselves in such cases,
but would instead hand the investigation over to law enforcement agencies.
[57][58]

Active View[edit]

Hundreds of photos may be sent
Outlook.com's Active View allows users to interact directly with contents and functionality
within their email message. For example, any photo attachments can be previewed directly using
Active View. In addition, Outlook.com provides a partner platform which allows contents and
functionality from various websites and services such as YouTube, Flickr, LinkedIn, and United
States Postal Service to be viewed directly within the email message. For example, users may
view the YouTube video within Outlook.com when a user receives an email which contains a
link to the video. Other Active View features include tracking of real time shipping status from
United States Postal Service and performing social networking actions on LinkedIn or other
social networking sites directly from within the email message.
Office Web Apps integration[edit]
Outlook.com integrates with Office Web Apps to allow high fidelity viewing and editing of
Microsoft Word, Excel and PowerPoint documents that are attached to the email messages.
Users can directly open attached Office documents within the web browser, and save them into
their OneDrive. Users can also perform edits to any received Office documents, and directly
reply to the sender with the edited version of the document. In addition, users may also send up
to 25 GB of Office documents (up to 50 MB each) using Outlook.com by uploading these
documents onto OneDrive, and share these documents with other users for viewing or
collaboration.
Conversation threading[edit]
Outlook.com provides the ability to automatically group sent and received emails that are from
the same conversation into the same conversation thread, allowing users to quickly browse
through all the emails within the same conversation thread. This feature can be turned on or off
depending on the user's preferences.
Sweep[edit]
Outlook.com offers a "virtual broom" which allow users to delete or move large amounts of
emails into specified folders based on the sender's information. Once a "sweep" is performed, the
user may choose to configure Outlook.com to remember the sweep settings and perform the
same move or delete actions for any future emails. Users may also set up custom message rules
based on the sender's or recipient's information, the subject of the email, or attachments to the
email. There is also an option to delete/move messages that are older than a specified amount of
days, or only keep the latest message from a sender.
Quick views and one-click filters[edit]
Quick views allow users to filter all emails (in all folders) by document attachments, photo
attachments, flagged messages, or shipping updates. One-click filters allow users to filter the
inbox (or specific folder) based on whether or not the email message is unread, from the People
service list, from group mailing lists or Windows Live Groups, or from a social networking
website. Categories appear under quick views for ease of access.
Aliases[edit]
Users can create additional, unique email addresses, called aliases, for their Microsoft account.
As of April 17, 2013, users can now sign in with any alias and create up to 10 aliases per year for
a total of up to 10 addresses. For a given account, all aliases uses the same inbox, contact list,
and account settingsincluding passwordas the primary address. Once an alias is set up, users
can choose to have all email sent to that address go to the inbox, or to a different folder.
[59]
Emails
sent from an alias do not reveal to recipients that they come from an account with other
addresses.
Custom domains[edit]
Users can no longer set up their own domain names with their Outlook.com account.
[60]

Categories[edit]
Categories allow users to label messages or senders into a particular group, and those categories
will appear under "Quick views" in the sidebar. Some categories are created by default, and some
mail is put in those categories by default (e.g. photos, office docs and newsletters). Users can
select multiple categories for each piece of mail, have categories applied automatically, and
create new ones.
Instant actions[edit]
Instant actions are buttons that appear when a user hovers the mouse over a message. Examples
of instant actions are delete, move, sweep, and flag, and they are customizable in options.
Registration[edit]
Upon registration, new users can choose from an Outlook.com domain address (@hotmail.com,
@live.com, @msn.com and @outlook.com).
Single-use code[edit]
A single-use code is a code that can be used instead of a user's password when signing into a
Microsoft account. Each code can be used only one time, but one can be requested whenever
needed. If a user is signing in on a public computersuch as at the library or schoolusing a
single-use code helps keep account information secure. The single-use code is sent to the user
when requested during login.
Security[edit]
Outlook.com uses DMARC specifications to provide better security for message transmission
and Extended Validation Certificate to secure the user's connection with Outlook.com.
[61]

On April 17, 2013, Microsoft added two step verification.
Skype integration[edit]
A preview version of Skype for Outlook.com started rolling out in the UK on April 30. This
feature allows users to make a Skype video call within Outlook.com without using the Skype
desktop client.
[62]

Localization[edit]
The user interface of Outlook.com has been localized into 98 languages and locales to date.
Paid version[edit]

This section's factual accuracy may be compromised due to out-of-date
information. Please update this article to reflect recent events or newly available
information. (June 2013)
Comparison of features in Outlook.com versions
Feature
Outlook.com (free
version)
[63]

Ad-free Outlook.com (paid)
[64]

Initial email storage
capacity
Unlimited Unlimited
Email attachment
limit
A

25 MB 25 MB
Account expiry
After 270 days
inactivity
None, when subscription expires, it turns into a
free Outlook.com account
Comparison of features in Outlook.com versions
Feature
Outlook.com (free
version)
[63]

Ad-free Outlook.com (paid)
[64]

POP3 support Available
IMAP support Available
SMTP support Partial
DeltaSync support Available
Microsoft Exchange
support
Available
Ads Yes No
Notes
A. ^ 7 GB with OneDrive
Mail client access[edit]
POP3[edit]
POP3 access has been made available for all Hotmail accounts as part of the "Wave 3" release,
adding support to access Hotmail from any email clientmost notably mobile devices.
[65]

WebDAV[edit]
WebDAV, which was primarily used by Outlook Express, was discontinued on September 1,
2009.
[66][67]

DeltaSync[edit]
For access through Microsoft Outlook 2003, 2007, or 2010, users can download the free
Microsoft Outlook Hotmail Connector. Using the Outlook connector, users can freely access
email messages, contacts, and calendars in any Outlook.com account, though access to tasks and
notes requires a premium subscription. Another alternative for users is to use the Windows Live
Mail desktop client, which had built-in support for Hotmail.
[68]
Both applications, Windows Live
Mail and Microsoft Outlook, access Outlook.com through the proprietary DeltaSync protocol.
Exchange ActiveSync[edit]
As part of the Hotmail "Wave 4" release, Microsoft added Exchange ActiveSync support to
Hotmail, allowing users to synchronise their email, contacts, and calendar on any device that
supports the Exchange ActiveSync protocol.
[69]

Android[edit]
Push email, contacts, and calendar are available for Android users by an Android app developed
by Microsoft. Accounts can also be accessed from the native Android client using Exchange
ActiveSync.
IMAP[edit]
IMAP support was announced on September 12, 2013.
[70][71]

Spam policy and filtering[edit]
Like many free Webmail services, Hotmail was often used by spammers for illicit purposes such
as junk or chain mailing and unwanted marketing, due to wide availability, service popularity,
and ease of registration of new accounts.
[72]
However, Hotmail did not tolerate this practice. It
subscribed to Microsoft's service agreement, which stated any account engaging in these
activities would be terminated without warning.
[73][74]

US government surveillance[edit]
Further information: PRISM (surveillance program) and 2013 mass surveillance scandal
According to theguardian.com, several top-secret internal NSA newsletters indicate that
Microsoft has allowed NSA to access chats and emails on Outlook.com, and implemented a
bypass of its advertized encryption in order to facilitate government access.
[75]

One newsletter entry dated December 26, 2012 shows that Microsoft had "developed a
surveillance capability to deal" with the interception of encrypted chats on Outlook.com,
within five months after the service went into public testing.
[75]

Another entry states that "[f]or Prism collection against Hotmail, Live, and Outlook.com
emails will be unaffected because Prism collects this data prior to encryption".
[75]

In response to the report, Microsoft stated, among other things, that "[w]hen we upgrade or
update products we arent absolved from the need to comply with existing or future lawful
demands" and that "[t]here are aspects of this debate that we wish we were able to discuss more
freely".
[75]

See also[edit]

San Francisco Bay Area portal

Companies portal

I nternet portal
Comparison of webmail providers
Windows Live
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[dead link]

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75. ^ Jump up to:
a

b

c

d
Greenwald, Glenn; MacAskill, Ewen; Poitras, Laura; Ackerman, Spencer; Rushe,
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theguardian.com (Guardian Media Group). Retrieved 2013-07-12.
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