Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
NONRESIDENT
TRAINING
COURSE
April 1992
Electronics Technician
Supervisor (ET1)
NAVEDTRA 14085
DISTRIBUTION STATEMENT A: Approved for public release; distribution is unlimited.
Although the words he, him, and
his are used sparingly in this course to
enhance communication, they are not
intended to be gender driven or to affront or
discriminate against anyone.
i
PREFACE
By enrolling in this self-study course, you have demonstrated a desire to improve yourself and the Navy. Remember,
however, this self-study course is only one part of the total Navy training program. Practical experience, schools,
selected reading, and your desire to succeed are also necessary to successfully round out a fully meaningful training
program.
COURSE OVERVIEW:
Identify and discuss the duties and responsibilities of a supervisor and techniques associated with high quality
supervision.
Describe, in general, the electronic combat systems found aboard modern combatant ships in the U.S. Navy, the
evaluation programs for those systems, and the management and training support required for those systems.
Describe the electronics casualty control organization, and discuss the responsibilities of casualty control
personnel and the reports associated with electronics casualty control.
Identify and discuss the calibration programs and maintenance requirements associated with electronic test
equipment.
Describe the level of maintenance performed on equipment in the U.S. Navy, and the categories of maintenance
performed at the organizational level.
Describe the components of the Miniature /Microminiature (2M) Electronic Repair Program.
THE COURSE: This self-study course is organized into subject matter areas, each containing learning objectives
to help you determine what you should learn along with text and illustrations to help you understand the
information. The subject matter reflects day-to-day requirements and experiences of personnel in the rating or skill
area. It also reflects guidance provided by Enlisted Community Managers (ECMs) and other senior personnel,
technical references, instructions, etc., and either the occupational or naval standards, which are listed in the Manual
of Navy Enlisted Manpower Personnel Classifications and Occupational Standards, NAVPERS 18068.
THE QUESTIONS: The questions that appear in this course are designed to help you understand the material in
the text.
VALUE: In completing this course, you will improve your military and professional knowledge. Importantly, it can
also help you study for the Navy-wide advancement in rate examination. If you are studying and discover a
reference in the text to another publication for further information, look it up.
1992 Edition Prepared by
ETC Steven D. Anderson and
ETC Allen F. Carney
Published by
NAVAL EDUCATION AND TRAINING
PROFESSIONAL DEVELOPMENT
AND TECHNOLOGY CENTER
NAVSUP Logistics Tracking Number
0504-LP-026-7510
ii
Sailors Creed
I am a United States Sailor.
I will support and defend the
Constitution of the United States of
America and I will obey the orders
of those appointed over me.
I represent the fighting spirit of the
Navy and those who have gone
before me to defend freedom and
democracy around the world.
I proudly serve my countrys Navy
combat team with honor, courage
and commitment.
I am committed to excellence and
the fair treatment of all.
CONTENTS
CHAPTER
Page
1. I ntroducti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
2. Organi zati on and Admi ti strati on . . . . . . . . . . . . . . . . . . . . 2-1
3. Supervi si on and Trai ni ng . . . . . . . . . . . . . . . . . 3-1
4. Combat Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
5. Casual ty Control and Repoti ng . . . . . . . . . . . . . . . . . . . . 5-1
6. Qual i ty Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
7. Test Equi pment. . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
8. Mai ntenance/COSAL . . . . . . . . . . . . . . . . . . . . . . . . 8-1
APPENDI X
I . Personnel Admi ni strati on Reference I ndex . . . . . . . . . . . . . . AI -1
I I . Organi zati onal and Admi ni strati ve Reference Li st . . . . . . . . . AI I -1
I NDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I NDEX-1
iii
iv
INSTRUCTIONS FOR TAKING THE COURSE
ASSIGNMENTS
The text pages that you are to study are listed at
the beginning of each assignment. Study these
pages carefully before attempting to answer the
questions. Pay close attention to tables and
illustrations and read the learning objectives.
The learning objectives state what you should be
able to do after studying the material. Answering
the questions correctly helps you accomplish the
objectives.
SELECTING YOUR ANSWERS
Read each question carefully, then select the
BEST answer. You may refer freely to the text.
The answers must be the result of your own
work and decisions. You are prohibited from
referring to or copying the answers of others and
from giving answers to anyone else taking the
course.
SUBMITTING YOUR ASSIGNMENTS
To have your assignments graded, you must be
enrolled in the course with the Nonresident
Training Course Administration Branch at the
Naval Education and Training Professional
Development and Technology Center
(NETPDTC). Following enrollment, there are
two ways of having your assignments graded:
(1) use the Internet to submit your assignments
as you complete them, or (2) send all the
assignments at one time by mail to NETPDTC.
Grading on the Internet: Advantages to
Internet grading are:
you may submit your answers as soon as
you complete an assignment, and
you get your results faster; usually by the
next working day (approximately 24 hours).
In addition to receiving grade results for each
assignment, you will receive course completion
confirmation once you have completed all the
assignments. To submit your assignment
answers via the Internet, go to:
http://courses.cnet.navy.mil
Grading by Mail: When you submit answer
sheets by mail, send all of your assignments at
one time. Do NOT submit individual answer
sheets for grading. Mail all of your assignments
in an envelope, which you either provide
yourself or obtain from your nearest Educational
Services Officer (ESO). Submit answer sheets
to:
COMMANDING OFFICER
NETPDTC N331
6490 SAUFLEY FIELD ROAD
PENSACOLA FL 32559-5000
Answer Sheets: All courses include one
scannable answer sheet for each assignment.
These answer sheets are preprinted with your
SSN, name, assignment number, and course
number. Explanations for completing the answer
sheets are on the answer sheet.
Do not use answer sheet reproductions: Use
only the original answer sheets that we
providereproductions will not work with our
scanning equipment and cannot be processed.
Follow the instructions for marking your
answers on the answer sheet. Be sure that blocks
1, 2, and 3 are filled in correctly. This
information is necessary for your course to be
properly processed and for you to receive credit
for your work.
COMPLETION TIME
Courses must be completed within 12 months
from the date of enrollment. This includes time
required to resubmit failed assignments.
v
PASS/FAIL ASSIGNMENT PROCEDURES
If your overall course score is 3.2 or higher, you
will pass the course and will not be required to
resubmit assignments. Once your assignments
have been graded you will receive course
completion confirmation.
If you receive less than a 3.2 on any assignment
and your overall course score is below 3.2, you
will be given the opportunity to resubmit failed
assignments. You may resubmit failed
assignments only once. Internet students will
receive notification when they have failed an
assignment--they may then resubmit failed
assignments on the web site. Internet students
may view and print results for failed
assignments from the web site. Students who
submit by mail will receive a failing result letter
and a new answer sheet for resubmission of each
failed assignment.
COMPLETION CONFIRMATION
After successfully completing this course, you
will receive a letter of completion.
ERRATA
Errata are used to correct minor errors or delete
obsolete information in a course. Errata may
also be used to provide instructions to the
student. If a course has an errata, it will be
included as the first page(s) after the front cover.
Errata for all courses can be accessed and
viewed/downloaded at:
http://www.advancement.cnet.navy.mil
STUDENT FEEDBACK QUESTIONS
We value your suggestions, questions, and
criticisms on our courses. If you would like to
communicate with us regarding this course, we
encourage you, if possible, to use e-mail. If you
write or fax, please use a copy of the Student
Comment form that follows this page.
For subject matter questions:
E-mail: n315.products@cnet.navy.mil
Phone: Comm: (850) 452-1001, Ext. 1713
DSN: 922-1001, Ext. 1713
FAX: (850) 452-1370
(Do not fax answer sheets.)
Address: COMMANDING OFFICER
NETPDTC N315
6490 SAUFLEY FIELD ROAD
PENSACOLA FL 32509-5237
For enrollment, shipping, grading, or
completion letter questions
E-mail: fleetservices@cnet.navy.mil
Phone: Toll Free: 877-264-8583
Comm: (850) 452-1511/1181/1859
DSN: 922-1511/1181/1859
FAX: (850) 452-1370
(Do not fax answer sheets.)
Address: COMMANDING OFFICER
NETPDTC N331
6490 SAUFLEY FIELD ROAD
PENSACOLA FL 32559-5000
NAVAL RESERVE RETIREMENT CREDIT
If you are a member of the Naval Reserve, you
may earn retirement points for successfully
completing this course, if authorized under
current directives governing retirement of Naval
Reserve personnel. For Naval Reserve retire-
ment, this course is evaluated at 6 points. (Refer
to Administrative Procedures for Naval
Reservists on Inactive Duty, BUPERSINST
1001.39, for more information about retirement
points.)
vii
Student Comments
Course Title: Electronics Technician Supervisor (ET1)
NAVEDTRA: 14085 Date:
We need some information about you:
Rate/Rank and Name: SSN: Command/Unit
Street Address: City: State/FPO: Zip
Your comments, suggestions, etc.:
Privacy Act Statement: Under authority of Title 5, USC 301, information regarding your military status is
requested in processing your comments and in preparing a reply. This information will not be divulged without
written authorization to anyone other than those within DOD for official use in determining performance.
NETPDTC 1550/41 (Rev 4-00
CHAPTER 1
INTRODUCTION
Thi s trai ni ng manual i s desi gned to hel p you
understand your work i n the el ectroni cs di vi si on. I t wi l l
al so hel p you meet the requi rements for advancement to
El ectroni cs Techni ci an (ET) fi rst cl ass and chi ef. Thi s
manual i s not the onl y publ i cati on you need to use as
you prepare for advancement. You al so need to read
other publ i cati ons to be wel l pr epar ed for the
advancement-i n-r ate exami nati on. Thi s manual
provi des background i nformati on on subjects, but you
must study the i ndi cated references to l earn each topi c
i n depth.
I n thi s manual we use the terms ET supervi sor and
el ectroni cs supervi sor i nterchangeabl y. Al though you
wi l l be a supervi sor i n the ET rati ng, you may al so have
to supervi se personnel from other rati ngs. The rati ngs
you deal wi th dai l y wi l l depend on your commands
organi zati onal make-up.
The manual i s organi zed as fol l ows:
Thi s chapter expl ai ns how the el ectr oni cs
supervi sor has evol ved. The secti on enti tl ed Sources of
I nformati on i denti fi es publ i cati ons you shoul d study to
advance and to hel p your subordi nates wi th thei r
car eer s.
Chapter 2, Organi zati on and Admi ni strati on, i s
di vi ded i nto two secti ons. The organi zati on secti on
di s cu s s es th e el ectr on i cs or gan i zati on . Th e
admi ni str ati on secti on descr i bes the duti es and
responsi bi l i ti es of el ectroni cs supervi sors.
Chapter 3, Supervi si on and Trai ni ng, i s di vi ded
i nto two secti ons. The supervi si on secti on descri bes
supervi si on practi ces that effecti ve el ectroni cs di vi si on
managers fol l ow. The trai ni ng secti on descri bes the
trai ni ng organi zati on and trai ni ng procedures i n an
el ectroni cs di vi si on.
Chapter 4, Combat Systems, descri bes combat
system organi zati on. I t al so descri bes the naval tacti cal
data system/weapon di recti on system (NTDS/WDS)
and combat system testi ng.
Chapter 5, Casual ty Control and Reporti ng, i s
di vi ded i nto two secti ons. The casual ty control secti on
descr i bes the el ectr oni cs casual ty contr ol (ECC)
organi zati on and i ts functi ons. The casual ty reporti ng
s ecti on des cr i bes cas u al ty r epor t (CASREP)
pr ocedur es.
Chapter 6, Qual i ty Assurance, expl ai ns the
concepts of qual i ty assurance and descri bes the pri mary
QA pr ogr ams and shi pboar d or gani zati on and
pr ocedur es.
Chapter 7, Test Equi pment, descri bes the
programs set up to control test equi pment, and your rol e
i n managi ng and mai ntai ni ng test equi pment.
Chapter 8, Mai ntenance/COSAL, expl ai ns (1)
your rol e i n managi ng the mai ntenance of el ectroni c
equ i pmen t, (2) th e pr obl ems an d con tr ol of
el ectromagneti c i nterference (EMI ), and (3) your
rel ati onshi p wi th the suppl y system.
RESPONSIBILITIES
By becomi ng an el ectroni cs supervi sor, you wi l l
have taken a bi g step i n your car eer . Pr evi ous
advancement brought i ncreased rewards. Al ong wi th
those rewards came i ncreased responsi bi l i ti es. The
responsi bi l i ti es of an el ectroni cs supervi sor are even
greater. Your work as a supervi sor wi l l be i mportant to
the successful management of the El ectroni cs Di vi si on.
For general i nformati on on the advancement system and
on the i ncreased responsi bi l i ti es of a supervi sor, revi ew
Military Requirements for Petty Officer First Class,
NAVEDTRA 12046.
By thi s ti me i n your career, you are val uabl e as a
techni cal speci al i st. You ar e al so val uabl e as a
supervi sor, l eader, and trai ner of others. You can,
ther efor e, mak e far -r eachi ng and l ong-l asti ng
contr i buti ons to the Navy. The extent of your
contri buti on to the Navy depends on your wi l l i ngness
and abi l i ty to accept i ncreased responsi bi l i ty for mi l i tary
matters and for the professi onal requi rements of the
El ectroni cs Techni ci an. I t al so depends on your ski l l i n
getti ng other peopl e to work for you.
You wi l l fi nd that your responsi bi l i ti es for mi l i tary
l eadershi p are much the same as those of petty offi cers
i n other rati ngs. Every petty offi cer i s a mi l i tary person
as wel l as a techni cal speci al i st.
1-1
Your responsi bi l i ti es for techni cal l eadershi p are
di rectl y rel ated to the nature of your work. Operati ng
and mai ntai ni ng the shi ps el ectroni c equi pment i s a
vi tal job. I ts a teamwork job requi ri ng a speci al ki nd of
l eadershi p abi l i ty. Thi s l eadershi p abi l i ty can onl y be
devel oped by personnel who have a hi gh degree of
techni cal competence and a deep sense of personal
responsi bi l i ty.
At thi s poi nt, l ets consi der some of the broader
aspects of your i ncreased responsi bi l i ti es for mi l i tary
and techni cal l eadershi p.
RESPONSIBILITIES WITHIN THE
ELECTRONICS DIVISION CHAIN
You wi l l be expected to transl ate the general orders
gi ven by offi cers i nto detai l ed, practi cal , on-the-job
l anguage that even rel ati vel y i nexperi enced personnel
can understand and fol l ow. I n deal i ng wi th your juni ors,
you must see that they perform thei r work properl y. You
must al so be abl e to expl ai n to offi cers what your juni ors
may need or probl ems they may experi ence.
RESPONSIBIILITIES FOR TRAINING
Trai ni ng i s essenti al . Even i f you are bl essed wi th a
hi ghl y ski l l ed and wel l -trai ned el ectroni cs force, you
wi l l sti l l fi nd trai ni ng necessary. For exampl e, some of
your best workers may be transferred and repl aced by
i nexperi enced or poorl y trai ned personnel . Often, a job
may cal l for ski l l s your assi gned personnel do not have,
especi al l y i f your di vi si on must mai ntai n new
equi pment. These and si mi l ar probl ems requi re you to
be a trai ni ng speci al i st who can conduct both formal and
i nformal trai ni ng programs. You must trai n i ndi vi dual s
and groups to work safel y, neatl y, accuratel y, and wi th
a spi ri t of cooperati on.
RESPONSIBILITIES TO SUBORDINATES
Any di scussi on of responsi bi l i ti es must i ncl ude the
responsi bi l i ty you as a supervi sor have toward your
subordi nates. You are responsi bl e for devel opi ng thei r
professi onal and general mi l i tary ski l l s. You must al so
hel p them to become mature, competent techni ci ans
wh o a r e p r ep a r ed to a s s u me s u p er v i s or y
responsi bi l i ti es. You must teach them and encourage
them to usc thei r ski l l s and knowl edge to make
deci si ons. You must then support those deci si ons when
they are correct and fai r. However, you must al so advi se
or counsel your subordi nates when thei r deci si ons may
cause harm to themsel ves, others, or thei r equi pment.
Use the l earn by mi stakes theory to teach your
subordi nates. But be constantl y aware of what i s
happeni ng to be sure the l essons taught are worth the
consequences, shoul d probl ems devel op.
You as a s u per v i s or h av e an ov er r i di n g
responsi bi l i ty to take care of your peopl e before cari ng
for yoursel f. Thi s responsi bi l i ty requi res steadfast
devoti on to your subordi nates. Gai ni ng the l oyal ty of
subordi nates requi res unsel fi sh acti ons on the part of
s e n i or s .
TAKE CARE OF YOUR PEOPLE AND THEY
WI LL TAKE CARE OF YOU!
RESPONSIBILITIES TOWARD OTHER
RATINGS
As you advance to ET1 and then to ETC, you wi l l
fi nd that your pl ans and deci si ons can affect many
peopl e. Some of these peopl e may not be i n your
di vi si on or even i n the operati ons department. I t
becomes more and more i mportant, therefore, for you to
understand the duti es and responsi bi l i ti es of personnel
i n other rati ngs. Every petty offi cer i n the Navy i s a
techni cal speci al i st i n a parti cul ar fi el d. Learn as much
as you can about the work of other rati ngs. Pl an your
own work to fi t i n wi th the overal l mi ssi on of the
organi zati on.
EFFECTIVE COMMUNICATION
Th e b a s i c r e q u i r e me n t s f or e f f e ct i v e
communi cati on are knowl edge of your own l anguage,
knowl edge of standard naval termi nol ogy, and preci se
use of techni cal ter ms. Knowl edge of your own
l anguage i ncl udes usi ng correct l anguage when you
speak and wri te. Remember, the basi c purpose of al l
communi cati on i s understandi ng. To l ead, supervi se,
and trai n others, you must be abl e to speak and wri te so
they understand exactl y what you mean.
Standard naval termi nol ogy consi sts of words that
express i deas usual l y understood or procedures used
onl y by those i n the Navy. When a si tuati on cal l s for the
use of standard Navy termi nol ogy, use i t.
Use techni cal terms wi th preci si on. A command of
the techni cal l anguage of the El ectr oni cs Techni ci an wi l l
hel p you recei ve and pass al ong i nformati on accuratel y.
I t wi l l al so hel p you exchange i deas wi th other
techni ci ans. I f you dont understand the preci se meani ng
of the terms used i n your rati ng, you may not be abl e to
understand the content of techni cal publ i cati ons.
Al though the correct use of techni cal terms i s al ways
i mportant, i t i s parti cul arl y i mportant when you are
1-2
deal i ng wi th l ower rated personnel . I f you are sl oppy i n
your use of techni cal terms, you wi l l l i kel y confuse
them. Thi s may cause them to do work i n an i mproper
or unsafe manner.
Just as you ensur e accur acy and cl ar i ty i n
communi cati ng wi th your juni ors, you must al so
r emember to communi cate effecti vel y wi th your
superi ors. You must be aware of what techni cal
knowl edge, i f any, your superi ors have. Many ti mes you
wi l l be cal l ed upon to work for juni or offi cers wi th no
pri or experi ence i n the el ectroni cs or combat systems
fi el d. You are responsi bl e for keepi ng them aware of al l
matters concerni ng the systems and personnel under
your control .
PROFESSIONAL UPDATES
Pr acti cal l y ever ythi ng i n the Navypol i ci es,
procedures, equi pment, systems, publ i cati onsi s al ways
i n vari ous stages of devel opment and revi si on. As an
el ectroni cs supervi sor you must stay i nformed of al l
changes and new devel opments that mi ght affect your
w or k .
Some changes wi l l be cal l ed di rectl y to your
attenti on. Others you wi l l have to l ook for. Try to
devel op a speci al al ertness for new i nformati on,
especi al l y techni cal i nformati on on el ectroni cs and
associ ated equi pment and systems. New types of
equi pment and systems are constantl y bei ng desi gned
and tested. Exi sti ng types of equi pment are modi fi ed. I f
you fol l ow the hi story of el ectroni cs si nce the end of
Worl d War I I , you wi l l fi nd that several i mportant
changes have occurred. Desi gners of new el ectroni c
equi pment have desi gned several functi ons i nto a si ngl e
pi ece of equi pment as a sel f-contai ned system. Thi s
appr oach r epl aces combi ni ng sever al pi eces of
si ngl e-functi on equi pment i nto a system. The si ze of
el ectroni c equi pment has decreased as el ectron tubes
have gi ven way to transi stors. Smal l er and more rel i abl e
el ectroni c components such as capaci tors, resi stors,
tr ansfor mer s, and coi l s have been devel oped.
Mi croci rcui ts are common. I n addi ti on, computers have
become more promi nent i n the systems you now work
wi th. The El ectroni cs Techni ci ans of today must
perform mai ntenance on a wi der vari ety of equi pment
than ever before. As a supervi sor, you must be aware of
al l changes that are happeni ng i n the el ectroni cs fi el d.
STANDARDS
How do standards appl y to you as an el ectroni cs
supervi sor? Lets start wi th a defi ni ti on. We can defi ne
a standard as somethi ng set up by ei ther custom or
authori ty to measure qual i ty, quanti ty, performance, or
servi ce. As a supervi sor you must be sure that the
standards set by the Navy, your shi p and di vi si on, and
you are met. Four standards that you wi l l deal wi th on a
conti nui ng basi s are as fol l ows:
. Naval Standards
l Occupati onal Standards
. Personnel Qual i fi cati on Standards
. Equi pment Standards
Use these standards to devel op a trai ni ng program
for your di vi si on that wi l l encompass al l aspects of your
subordi nates rati ng.
NAVAL AND OCCUPATIONAL STANDARDS
The Manual of Navy Enlisted Manpower and
Personnel Cl assi fi cati ons and Occupati onal
Standards, NAVPERS 18068, (commonl y cal l ed the
Occupati onal Standards Manual ) l i sts the mi ni mum
ski l l s requi rements for each rate wi thi n each rati ng. You
are probabl y fami l i ar wi th much of the fol l owi ng
i nformati on. However, we wi l l revi ew i t to hel p you
work wi th your l ower rated personnel .
Naval Standards
Secti on I of the Occupati onal Standards Manual
l i sts the naval standards for each paygrade. These are
the ski l l s and knowl edge essenti al to the overal l
effecti veness of the enl i sted per sonnel i n the
per for mance of thei r duti es. Naval standar ds
encompass:
l Mi l i tary requi rements
. Essenti al vi rtues of professi onal i sm
. Pri de of servi ce i n support of the oath of
enl i stment
l Mai ntenance of good order and di sci pl i ne
Basi c ski l l s and knowl edges concer ni ng the
wel l -bei ng of Navy personnel
Naval standards are the basi s on whi ch the mi l i tary
requi rements trai ni ng manual s and mi l i tary/l eadershi p
exami nati ons are devel oped. An exampl e of an E-6
naval standar d i s
NAVSTD 944601 Wri te enl i sted performance
eval uati ons.
1-3
Note that a naval standard i s a task statement that i s
not rati ng speci fi c. Al l E-5 personnel i n the Navy shoul d
be abl e to per for m thi s task befor e taki ng the
mi l i tary/l eadershi p test for E-6.
I n addi ti on to bei ng used to devel op the mi l i -
tary/l eadershi p exams, naval standards are used for
curri cul um devel opment at basi c trai ni ng commands
and apprenti ce trai ni ng faci l i ti es.
Occupational Standards
The Occupati onal Standards Manual al so l i sts the
Navy occupati onal standards for each rati ng. We shoul d
menti on agai n that the standar ds l i sted i n the
Occupati onal Standards Manual are onl y the mi ni mum
requi rements for enl i sted occupati onal ski l l s. The
content of thi s trai ni ng manual (ET Supervisor Volume
1-Admi ni strati on) i s based on the occupati onal
standar ds for ET1 and ETC. The Occupati onal
Standards Manual i s kept current by numbered changes.
However, these changes are i ssued more frequentl y than
most trai ni ng manual s can be revi sed. Therefore, the
trai ni ng manual s cannot al ways refl ect the l atest
occupati onal standar ds. Si nce the advancement
exami nati ons are al so based on the Navy occupati onal
standards, you shoul d al ways check the l atest changes
to be sur e your per sonnel know the cur r ent r equi r ments
for advancement i n the rati ng. An exampl e of an
occupati onal standard for El ectroni cs Techni ci an Fi rst
Cl ass i s
OCCSTD 4436 Troubl eshoot el ectroni c sys-
tems and subsystems.
Note the di fference between the naval standard
gi ven i n the previ ous secti on and the occupati onal
standard shown here. The occupati onal standard i s
rati ng speci fi c and cannot be performed by al l Navy
personnel goi ng up for Petty Offi cer Fi rst Cl ass.
Occupati onal standards are used i n the devel opment
of trai ni ng manual s and rati ng advancement exams.
They are al so used i n the devel opment of cl ass A and
cl ass C school curri cul a, formal shi pboard trai ni ng, OJT,
and general rati ng trai ni ng for di vi si ons.
Personnel Qualification Standards
The Personnel Qual i fi cati on Standards (PQS)
program i s a qual i fi cati on system used to certi fy that
offi cer and enl i sted personnel can perform certai n
duti es. A PQS i s a l i st of mi ni mum knowl edge and ski l l s
necessary to qual i fy for a speci fi c watch stati on,
mai ntai n speci fi c equi pment, or perform as a team
member wi thi n a uni t. The PQS program i s not desi gned
as a trai ni ng program, but provi des many trai ni ng goal s.
Therefore, you shoul d use PQS as a key el ement to make
your trai ni ng program wel l structured and dynami c. A
compl ete l i sti ng of avai l abl e PQS manual s i s publ i shed
i n the Personnel Qualification Standards Catalog,
NAVEDTRA 43100.
An exampl e of a knowl edge/ski l l that i s part of the
PQS for El ectroni cs Casual ty Control (ECC) Repai r 8
i s
PQSSTD 101.2 Di scuss the purpose and use for
antenna cutout swi tches.
I n thi s exampl e the person must show a knowl edge
of how somethi ng operates. Not al l PQS ski l l s are
k nowl edge statements. Some r equi r e physi cal
demonstrati ons by the person wanti ng to be qual i fi ed.
Dependi ng on your command, you may be
responsi bl e for al l or part of the fol l owi ng duti es wi thi n
the di vi si on PQS program:
2.
3.
4.
documents i ndi cate shoul d be on board the shi p.
The purpose of the val i dati on i s to establ i sh a
data basel i ne agai nst whi ch future i nventori es
and equi pment changes can be compared. The
basel i ne data accounts for ori gi nal equi pment
confi gurati ons, as wel l as al terati ons. Basel i ne
Val i dati ons are conducted for the fi rst shi ps of a
cl ass and are used to produce the shi p Cl ass
Standard Data Base (CSDB). Confi gurati ons for
future shi ps of the cl ass are based on the CSDB.
Audi ts. A sampl i ng val i dati on performed to
ensure that confi gurati on and l ogi sti cs data i n
the SCLSI database i s accurate.
Correcti on Val i dati on. An i nventory conducted
on i tems fl agged duri ng a previ ous audi t because
of some i denti fi cati on or records probl em. Thi s
i ncl udes fol l ow-on Cl ar i fi cati on Audi ts to
i denti fy further val i dati on candi dates needed to
update the database.
I n s ta l l a ti on Va l i d a ti on . Ver i f i es th e
cofi gurati on and l ogi sti cs data bei ng reported
for new confi gurati on i tem i nstal l ati ons.
As a supervi sor, you must remember to submi t the
proper 3-M documentati on to the TYCOM when
changes i n the confi gurati on of your shop equi pment
occur. Thi s i s the onl y way that the Confi gurati on Data
Manager wi l l know to put the i nformati on on the
SCLSI 76 database. I f the i nformati on i s not on the
database, you wi l l not get the parts support you need to
ensure proper repai rs.
INSPECTIONS
I nspecti ons of el ectroni c equi pment and di gi tal data
equi pment systems are made at l east once duri ng each
shi ps trai ni ng cycl e and at other ti mes when necessary.
These i nspecti ons determi ne the state of readi ness of
equi pment and compare i ts condi ti on wi th a previ ousl y
establ i shed condi ti on to detect deteri orati on. They al so
hel p determi ne the readi ness of equi pment after i t has
been i nstal l ed, overhaul ed, repai red, or al tered.
INSURV INSPECTIONS
I NSURV i nspecti ons are conducted by the Board of
I nspecti on and Survey to determi ne the materi al readi ness
of the shi ps equi pment and systems. Any di screpanci es or
defi ci enci es di scovered by the I NSURV i nspecti on team
are documented on 4790/2K work requests. These work
requests are then used i n pl anni ng an avai l abi l i ty or
2-18
overhaul . OPNAVI NST 4730.5 requi res an I NSURV
i nspecti on for acti ve shi ps at l east once every 3 years.
TYPE COMMANDERS ADMINISTRATIVE
INSPECTIONS
Type commanders admi ni strati ve i nspecti ons are
hel d at l east once each trai ni ng cycl e and are di vi ded
i nto a whol e shi p category and a department category.
Admi ni strati ve methods and procedures are exami ned
to see i f they are i ntel l i gent and effi ci ent. They are al so
checked to see i f they are di rected toward keepi ng the
shi p prepared for warti me mi ssi on performance.
MATERIAL READINESS INSPECTION
The purpose of these i nspecti ons i s to determi ne the
materi al readi ness of shi pboard equi pment and systems
i nstal l ati ons. These i nspecti ons are conducted once
duri ng each shi ps trai ni ng cycl e and are supervi sed by
an offi cer who i s qual i fi ed i n the parti cul ar equi pment
or system. When practi cal , thi s offi cer wi l l be assi sted
by an engi neer fi ni shed by the systems command
responsi bl e for that equi pment. I n the i nterest of
r educi ng costs and conser vi ng manpower , these
i nspecti ons are normal l y conducted concurrenty wi th,
or as part of, the I NSURV i nspecti on.
The materi al readi ness i nspecti on consi sts of three
speci fi c types of i nspecti ons: performance i nspecti ons,
physi cal i nspecti ons, and mai ntenance admi ni strati on
i nspecti ons.
The performance i nspecti on i ncl udes, but i s not
l i mi ted to, the fol l owi ng acti ons:
1. Maki ng the basi c measurements l i sted on the
MRC for the equi pment and systems desi gnated
by the i nspecti ng offi cer as essenti al to the
pri mary mi ssi on and task of the shi p bei ng
i nspected.
2. Conducti ng system tests on desi gnated systems
at a test and cal i brati on faci l i ty. I f any of these
tests are not done at the ti me or just pri or to the
i nspecti on, they shoul d be done shor tl y
a f ter wa r d s . I n a n y ev en t, a d d i ti on a l
measurements, as noted on system MRCs,
shoul d be taken at the ti me of the system test.
3. Conducti ng i nterference tests to determi ne i f
operati ng the equi pment causes probl ems wi th
other i nstal l ed el ectroni c equi pment or i f i t i s
hampered by i nterference from other el ectroni c
or nonel ectroni c equi pment.
tests al so i denti fy the source
The i nterference
and ampl i tude of
4.
i nterference emanati ng from nonel ectroni c
equi pment.
Li sti ng al l approved modi fi cati ons requi red but
not made, as wel l as al l unauthor i zed
modi fi cati ons.
The physi cal i nspecti on i ncl udes vi sual l y i nspecti ng
and determi ni ng the condi ti on and adequacy of al l
equi pment, cabl i ng, repai r parts, and tool s.
The mai ntenance admi ni str ati on i nspecti on
determi nes i f there i s an establ i shed Procedure for
submi tti ng SCLSI S and OPNAV 4790/2 and 4790/CK
forms. Checks are al so made to ensure that there i s a
procedure for l i sti ng fi el d changes on fi el d change pl ates
and updati ng el ectroni cs publ i cati ons.
Thi s i nspecti on i ncl udes, but i s not l i mi ted to,
checki ng whether the quanti ty and rates of el ectroni cs
personnel on board meet the shi ps al l owance and
whether the el ectroni cs personnel assi gned to the shi p
are capabl e of supporti ng the al l owed equi pment. I t al so
i s used to see i f there i s an establ i shed program for
on-the-job trai ni ng (OJT) as wel l as a program for
sendi ng personnel to fl eet and NMPC-control l ed
el ectroni cs school s.
TEMPEST INSPECTIONS
Compromi si ng emanati ons, general l y referred to as
TEMPEST, ar e uni ntenti onal data-r el ated or
i ntel l i gence-bear i ng si gnal s. These si gnal s, i f
i ntercepted or anal yzed, can di scl ose the cl assi fi ed
i nfor mati on tr ansmi tted, r ecei ved, handl ed, or
other wi se pr ocessed by el ectr i cal i nfor mati on
processi ng equi pment or systems. Any el ectri cal
i nformati on processi ng devi ce, whether an ordi nary
el ectri c typewri ter or a l arge compl ex data processor,
may emi t si gnal s that can be i ntercepted and used to
compromi se securi ty. The Navy hol ds TEMPEST
i nspecti ons to measure these emanati ons and determi ne
how they can be el i mi nated.
There are two types of TEMPEST i nspecti ons. One
i s the i nstrumented TEMPEST survey, an on-si te (fi el d)
test to determi ne the nature and ampl i tude of conducted
or radi ated si gnal s that may contai n compromi si ng
(cl assi fi ed) i nformati on. A fi el d test normal l y i ncl udes
detecti on and measurement of these si gnal s, and
anal ysi s to determi ne correl ati on between emanati ng
si gnal s and cl assi fi ed i nformati on bei ng processed. A
Nati onal Pol i cy Certi fi cati on i s i ssued to the shi p when
the shi ps equi pment has been found to meet the
requi rements of the nati onal pol i cy. Thi s permi ts the
2-19
shi p to operate al l i ts i nformati on processi ng systems
accordi ng to prescri bed procedures. Because of i ts cost,
thi s survey i s usual l y compl eted on onl y one shi p of a
cl ass. The second i nspecti on i s the Vi sual TEMPEST
Confi gurati on Control I nspecti on (VTCCI ), whi ch i s
conducted i ndependentl y or concurrentl y wi th the
i nstrumented TEMPEST survey, to determi ne whether
or not the shi pboard secure el ectri cal i nformati on
processi ng systems are i nstal l ed properl y. Any change,
however mi nor, wi thi n the secure el ectri cal processi ng
center , whether by for ces afl oat or the nor mal
i nstal l ati on acti vi ty, must be made and i nspected
accordi ng to current cri teri a outl i ned i n MI L-STD-1680.
PREOVERHAUL TEST AND INSPECTION
(POT&I)
Preoverhaul i nspecti ons are hel d approxi matel y 10
to 12 months before an overhaul . These i nspecti ons
cover work on combat system i tems to be done duri ng
the upcomi ng overhaul . A preoverhaul i nspecti on
provi des i nformati on used i n devel opi ng pl ans for
overhaul of the shi p. Personnel performi ng thi s
i nspecti on are normal l y from the shi p's home yard.
Personnel from SPAWAR or NAVSEA may al so
perform part of the i nspecti on.
POSTOVERHAUL INSPECTION
The purpose of the pxtoverhaul i nspecti on i s to
furni sh the commandi ng offi cer of the shi p a report on
the condi ti on, capabi l i ti es, and l i mi tati ons of the
shi pboard equi pment and systems. Thi s i nspecti on
i ncl udes new i nstal l ati ons of equi pment and systems,
and the equi pment or systems that were i ncl uded i n the
overhaul job orders.
MAINTENANCE PERIODS, OVERHAULS,
AND ALTERATIONS
Mai ntenance peri ods (al so cal l ed avai l abi l i ti es) and
overhaul s are schedul ed at vari ous ti mes accordi ng to
the needs of the shi p, the fl eet, the type of shi p, and the
avai l abl e funds.
Regul ar overhaul s are normal l y schedul ed about
every 60 months. Doi ng the requi red heavy mai ntenance
and overhaul s that cannot be tended to whi l e the shi p i s
underway usual l y takes 2 to 6 months. Duri ng thi s ti me,
many new el ectroni cs i nstal l ati ons and equi pment or
system overhaul s can be done wi th the assi stance of
yard, tender, or ci vi l i an contract personnel .
FLEET MODERNIZATION PROGRAM
(FMP)
The fl eet moderni zati on program i s a major effort
to ensure that shi ps of the fl eet are as ready as possi bl e
to meet operati onal requi rements.
Each year the Navy re-eval uates i ts mi ssi ons and the
threat faced by i ts forces. Anal ysi s of these factors l eads
to a new statement of requi red operati onal capabi l i ty
(ROC) i n the new projected operati onal envi ronment
(POE) for each cl ass of shi ps. The new ROC and POE
are then used as the basi s for determi ni ng the
characteri sti cs requi red i n new shi ps to be bui l t and the
requi rements for modi fyi ng and moderni zi ng exi sti ng
shi ps. Attai ni ng the requi red operati onal capabi l i ti es to
enabl e every shi p to best carry out i ts assi gned mi ssi ons
i s the pri mary goal that dri ves the fl eet moderni zati on
program (FMP). Other major supporti ng goal s served
by the FMP i ncl ude i ncreasi ng fl eet readi ness by
i mprovi ng safety, repai r, habi tabi l i ty, rel i abi l i ty, and
mai ntai nabi l i ty; and accompl i shi ng the hi ghest pri ori ty
al terati ons i n the most ti mel y manner. The FMP needs
are revi ewed and updated annual l y by both the CNO and
TYCOM. Thi s forms the approved cl ass i mprovement
pl an for each shi p cl ass.
AVAILABILITIES
An avai l abi l i ty i s an assi gnment of a shi p to a repai r
faci l i ty for repai rs beyond the capabi l i ty of the shi ps
force. Besi des regul ar overhaul , several types of
avai l abi l i ti es are assi gned, accordi ng to the needs of the
i ndi vi dual shi p or the fl eet.
Restricted Availability (RAV)
A restri cted avai l abi l i ty (RAV) i s normal l y assi gned
for emergency repai rs of probl ems wi th pri me systems
that prevent the shi p from ful fi l l i ng i ts mi ssi on. When
emergency repai rs to pri mary systems cannot be made
by shi ps force, the commandi ng offi cer can request the
type commander to assi gn a restri cted avai l abi l i ty for
the repai r of these speci fi c systems. Duri ng a restri cted
avai l abi l i ty, the shi p i s rendered i ncapabl e of performi ng
i ts mi ssi on.
Technical Availability (TAV)
A techni cal avai l abi l i ty (TAV) i s used when repai rs
on noncri ti cal systems or equi pment must be made by a
repai r faci l i ty or yard. These repai rs do not affect the
abi l i ty of the
-
shi p to compl ete i ts mi ssi on. I f necessary,
2-20
the shi p can get underway wi thout the system or
equi pment bei ng repai red
I n ter medi ate L ev el Mai n ten an ce Acti v i ty
Avai l abi l i ty (I MAV)
I n ter medi ate l ev el mai n ten an ce acti v i ty
avai l abi l i ti es (I MAVs) i nvol ve repai rs made by ei ther
afl oat repai r acti vi ti es (tenders and repai r shi ps) or shore
i ntermedi ate mai ntenance acti vi ti es (I MAs). Thei r
purpose i s to accompl i sh as much i ntermedi ate l evel
mai ntenance and repai r work as possi bl e wi thi n
workl oad l i mi tati ons, avai l abl e fi nds, and the rel ati ve
pri ori ty of the requi red work. Al though the pri mary
emphasi s of I MA effort i s on repai r work authori zed
SHI PALTs and AERs are undertaken as I MA workl oads
per mi t.
Upkeep Period
The upkeep peri od i s a peri od of ti me i n a port where
the faci l i ti es of a yard or tender are avai l abl e for routi ne
mai ntenance that cannot be done whi l e the shi p i s
underway. Upkeep schedul ed wi th the assi stance of a
tender or repai r shi p i s someti mes cal l ed tender
avai l abi l i ty.
Voyage Repairs
Voyage repai rs are emergency repai rs that must be
made to enabl e a shi p to conti nue on i ts mi ssi on and
whi ch can be done wi thout requi ri ng a change i n the
shi ps operati ng schedul e or the general steami ng noti ce
i n effect. These repai rs normal l y cannot be made by
shi ps force.
SHIPYARD OVERHAUL
Shi ps are assi gned avai l abi l i ti es at shore-based
repai r acti vi ti es as di rected by the Chi ef of Naval
Operati ons. The fi rst schedul ed overhaul i s normal l y
granted to a shi p after an i ni ti al operati ng peri od of about
2 years. Thereafter, schedul ed overhaul s depend on the
shi p type. The amount of ti me i n the shi pyard for these
overhaul s vari es. I f the shi pyard works on a one-shi ft
basi s, the overhaul often requi res 6 months or l onger,
dependi ng on the type of shi p. The empl oyment
schedul e, an operati ng di recti ve furni shed by the type
commander, i ndi cates when a shi p i s schedul ed for
over haul .
Availability Work Package
Development and Modification
For an avai l abi l i ty to be a success, the work to be
done must be cl earl y defi ned i n suffi ci ent ti me to order
materi al and to i ssue the necessary job orders or contract
speci fi cati ons. The defi ni ti on of work requi red i s
obtai ned from the shi ps database, as refl ected i n the
Current Shi ps Mai ntenance Project (CSMP), and from
the resul ts of preoverhaul tests and i nspecti ons
(POT&I ). The work package i s devel oped through a
sequence of events that starts wi th the shi ps CSMP and
resul ts i n an authori zed work package control document
and the ship alteration and repair package (SARP). The
devel opment of the SARP i s as fol l ows:
Step 1.
Step 2.
Step 3.
Step 4.
Step 5.
CSMP val i dati on.The CSMP undergoes
formal revi ew to ensure i ts accuracy and
compl eteness. Thi s i s the responsi bi l i ty of
the shi p; however, external assi stance i s
general l y provi ded to enhance the effort.
The CSMP provi des the bi ggest i nput i nto
the devel opment of the SARP.
Pr eov er h au l tes ts an d i n s pecti on s
(POT&I s).These i denti fy work not
previ ousl y covered i n the CSMP. (They al so
defi ne mor e cl ear l y the CSMP wor k
r equi r ements.)
TYCOM screeni ng of the CSMP and work
i denti fi ed by POT&I s.Work may be
assi gned to off-shi p acti vi ti es or shi ps
force, or may be deferred unti l a l ater
avai l abi l i ty. Some categori es of work wi l l
be author i zed i mmedi atel y to al l ow
advanced pl anni ng (orderi ng of materi al
and esti mati ng of the work package).
Other POT&I s desi gnated by the TYCOM
and the concur r ent devel opment of
esti mates by the naval shi pyar d or
S u p e r v i s o r o f Sh i pbu i l di n g
(SUPSHI PS).At thi s ti me, i n prepari ng for
the Work Defi ni ti on Conference, the shi p
must pl ace i n pri ori ty order al l work
requi rements that have been screened but
not yet authori zed.
Mai ntenance Wor k Defi ni ti on Revi ew
(compl ex ov er h au l [ COH] /s el ected
r estr i cted avai l abi l i ty [ SRA] ).Thi s
meeti ng i s schedul ed by the TYCOM and
hel d aboard shi p wi th the pl anni ng and
esti mati ng group. The POT&I i nformati on
2-21
i s used to make the work package ful l y
defi ned wi thi n fundi ng constrai nts and to
prepare i t for presentati on to the Work
Defi ni ti on Conference.
Preoverhaul
For the best use of the ti me and funds avai l abl e for
an overhaul , pl anni ng for the repai rs to be made duri ng
the overhaul must be done i n advance of the shi ps
arri val at the repai r acti vi ty. Advanced pl anni ng i s
requi red of both the shi p and repai r acti vi ty.
I n pr epar i ng the el ectr oni cs wor k l i st (most
i nformati on i s obtai ned from the CSMP) for submi ssi on
to the EMO, the l eadi ng ET must gi ve al l the i nformati on
necessary to assi st the shi pyard i n l ocati ng and
recti fyi ng the troubl es.
The work l i st i ndi cates al l work whi ch shoul d be
done duri ng the overhaul , the pri ori ty for each i tem, and
the names of the shi ps QA i nspectors.
The l i st wi l l be combi ned wi th the work l i sts
submi tted by the other di vi si ons. Before the shi p enters
the repai r yard, a compl ete shi ps work l i st wi l l be
submi tted.
During Overhaul
Dur i ng an over haul the el ectr oni cs di vi si on
personnel conti nue to have responsi bi l i ty for thei r
equi pment and i ts repai rs. Thi s i ncl udes i nspecti ng the
work both duri ng and upon compl eti on of the repai rs.
Your responsi bi l i ti es wi l l al so i ncl ude si gni ng off jobs
that are compl eted. To do thi s properl y as a member of
the shi ps qual i ty assurance team, you must understand
and appl y the requi rements of the Qual i ty Assurance
Manual , Remember, once you have si gned off the work
as bei ng compl eted, you have bought the equi pment,
whether i t works or not.
Postoverhaul
Compl eti ng an overhaul requi res submi tti ng a
report on the compl eti on status of al l authori zed repai rs,
cancel i ng or reschedul i ng of uncompl eted work and
prepari ng the shi p for i ts i ni ti al voyage after the
Except i n unusual ci rcumstances, job orders for
uncompl eted repai r work are cl osed or cancel ed when
the shi p l eaves the repai r acti vi ty. Job orders for
authori zed al terati ons, however, are hel d open unti l the
work i s ei ther compl eted l ater or cancel ed by the
appropri ate systems command.
I f the shi p l eaves the repai r faci l i ty wi th unfi ni shed
work to be compl eted by another acti vi ty, al l outstandi ng
job orders are transferred to the other acti vi ty together
wi th al l perti nent i nformati on and whatever materi al
was assembl ed for the work.
Shoul d work be desi red l ater on job orders that have
been cl osed or cancel ed, new requests must be made.
When readyi ng a shi p for sea, i ncl udi ng i ts i ni ti al voyage
after an overhaul , the el ectroni cs personnel must see that
al l owances of equi pment, tool s, and repai r parts are on
board and properl y stowed. The reason i s obvi ous, si nce
negl i gence can make the shi p a l i abi l i ty duri ng acti on.
Alterations
I n addi ti on to the routi ne mai ntenance and
emergency repai rs al ready menti oned other types of
mai ntenance (such as test equi pment cal i brati on and
outstandi ng al terati ons) can be performed duri ng the
avai l abi l i ty.
I n general , an al terati on i s any change. I t can be
major or mi nor, affecti ng al most anythi ng about the
shi p. An al terati on can be any of several types: shi p
al terati on (SHI PALT), boat al terati on (BOATALT),
machi nery al terati on (MACHALT), ordnance al terati on
(ORDALT), or al terati on equi val ent to repai r (AER).
These al terati ons are consi dered mi l i tary or techni cal
i mprovements.
A mi l i tary i mprovement resul ts i n a change of a
shi ps operati onal or mi l i tary characteri sti cs, qual i ti es,
or features. I t al so i ncreases the abi l i ty of the shi p to
meet i ts ROC. The deci si on to i ncorporate a mi l i tary
i mprovement rests sol el y wi th the CNO.
A techni cal i mprovement i s a change to i mprove the
safety of personnel and equi pment and to provi de
i ncreased rel i abi l i ty, mai ntai nabi l i ty, and effi ci ency of
i nstal l ed equi pment.
Shi p al terati ons have the fol l owi ng category ti tl es:
Title K, funded and authori zed by CNO
Title D, funded and authori zed by TYCOM
Title F, funded and authori zed by TYCOM
Title K/ P, funded and authori zed by CNO
TI A, TYCOM i ssued al ter ati ons, no fundi ng
requi red, authori zed by TYCOM.
2-22
Al l al terati ons are managed through the fl eet
moderni zati on program.
Modifications
Most changes to el ectr oni c equi pment ar e
modi fi cati ons cal l ed el ectroni c fi el d changes (FC)
(previ ousl y cal l ed el ectroni c al terati ons). The basi c
purpose of a fi el d change i s to i mprove performance,
rel i abi l i ty, mai ntenance, operati onal characteri sti cs, or
safety. The type desi gnator i ndi cates how compl ete the
change package i s. Some packages contai n al l necessary
i nstructi ons, parts, and tool s. Other packages contai n
onl y i nstructi ons. The four types are defi ned bel ow:
Type I . Requi res parts, al l of whi ch are i ncl uded
i n the FC ki t. Al so i ncl uded i n the ki t are
the publ i cati on package changes and the
materi al s and speci al tool s requi red to
change one equi pment and to revi se
ex i s ti n g equ i pmen t n amepl ates ,
publ i cati ons, and charts.
Type I I . May requi re parts, none of whi ch are
i ncl uded wi th the fi el d change. Thi s type
of FC u s u al l y affects on l y th e
publ i cati ons package. I f parts and tool s
ar e r equi r ed, they ar e consi der ed
standard stock i tems and are avai l abl e as
bench spares (for exampl e, wi re, l ugs,
sol deri ng i rons, and so on).
Type I I I . Requi res parts, some, but not al l , of
whi ch are i ncl uded i n the fi el d change
k i t. The par ts not i ncl uded ar e
consi dered standard stock i tems.
Type I V. Does not requi re parts or use of any
speci al tool s. Thi s type of FC i s usual l y
publ i shed i n an EI B arti cl e and consi sts
of onl y a publ i cati ons change.
There are three cl asses of fi el d changes. The cl ass
desi gnator i ndi cates who i s responsi bl e for the fundi ng
and i nstal l i ng of the FC.
Cl ass A. Modi fi cati on may be made by forces
afl oat or s tati on per s on n el ; n o
i nstal l ati on fundi ng i s r equi r ed.
Approval of Cl ass A fi el d changes to be
made by forces afl oat i ndi cates onl y that
the wor k content i s wi thi n thei r
techni cal capabi l i ty. The Cl ass A
desi gnati on does not r equi r e the
modi fi cati on, nor does i t requi re forces
afl oat to make the modi fi cati on. The
deci si on of when and how to make the
modi fi cati on i s consi dered to be a forces
afl oat prerogati ve.
Cl ass B. Requi res fl eet fundi ng for and work by
naval shi pyards, tenders, and so on,
when author i zed by the TYCOM.
Except for Cl ass B fi el d changes
presentl y under way or i n the fl eet
pl anni ng stage, thi s type of fi el d change
wi l l no l onger be i ssued.
Cl ass C. Normal l y requi res i ndustri al assi stance
and requi res the appropri ate systems
command i nstal l ati on fundi ng.
SAFETY
Most acci dents are preventabl e. However, through
i gnorance or mi sunderstandi ng, there i s a common
bel i ef that acci dents are the i nevi tabl e resul t of
unchangeabl e ci rcumstances or fate. Thi s bel i ef fai l s to
consi der the basi c l aw of cause and effect. I n other
words, acci dents do not occur wi thout a cause; most
acci dents are the di rect resul t of some devi ati on from
prescri bed safe operati ng procedures.
A preventabl e acci dent may be traced to an
i ngrai ned bel i ef or work habi t of an i ndi vi dual . Thi s
bel i ef or work habi t may cause the i ndi vi dual to perform
an unsafe act or permi t a hazardous condi ti on to exi st;
when an acci dent occurs, the cause-and-effect sequence
i s compl eted.
One purpose of safety rul es i s to remi nd personnel
of the dangers i nherent i n thei r work. Trai ni ng i n the
observance of safety precauti ons can hel p avoi d
preventabl e acci dents and encourage the mai ntenance
of an acci dent-free work envi ronment. Operati ng
procedures and work methods shoul d stress hazard
preventi on so that personnel do not expose themsel ves
unnecessari l y to i njury or occupati onal heal th hazards.
You can prevent acci dents that are about to happen i f
you are al ert to causes and take appropri ate remedi al
acti on.
SAFETY TRAINING
As a l eadi ng ET, you have safety-r el ated
responsi bi l i ti es that may be grouped i nto three general
areas as fol l ows:
1. Responsi bi l i ti es concerni ng the el ectroni cs
di vi si on. These responsi bi l i ti es i ncl ude ensuri ng
that al l personnel i n the di vi si on are aware of and
obser ve al l shi pboar d safety pr ecauti ons,
2-23
2.
especi al l y those precauti ons regardi ng el ectri cal
safety.
Responsi bi l i ti es concerni ng nonel ectri cal
r ati n gs . As an ET1 or ETC, y ou wi l l
automati cal l y be consi dered an expert on
el ectri cal safety precauti ons. Therefore, you
have a responsi bi l i ty to educate the personnel
whose pri mary duti es are nonel ectri cal about
these precauti ons. The responsi bi l i ti es i n thi s
area are ever i ncreasi ng, as more and more
el ectroni c equi pment i s used i n the vari ous jobs
aboard shi p.
3. Responsi bi l i ti es as a petty offi cer. I n thi s area
you have the same responsi bi l i ti es as al l other
petty offi cers i n enforci ng al l safety precauti ons.
Any fai l ure to fol l ow el ectri cal safety rul es or
procedures may resul t i n mi l d to severe shocks. I n some
cases, death may resul t. Nearl y al l shi pboard el ectri cal
shocks are caused i n one or more of the fol l owi ng ways:
1.
2.
3.
4.
Unauthori zed use of, or unauthori zed modi fi -
cati ons to, equi pment
Fai l ure to observe appl i cabl e safety precauti ons
i n the use of equi pment or i n wor ki ng on or near
energi zed equi pment
Fai l ure to repai r equi pment that was known to
be defecti ve and had previ ousl y gi ven users a
mi l d shock
Fai l ure to test and i nspect equi pment for defects,
or fai l ure to remedy al l defects found by tests
and i nspecti ons
Al l of these fai l ures maybe summari zed as fai l ure
to observe appl i cabl e safety precauti ons.
SAFETY EDUCATION
You cannot expect i ndi vi dual s to obser ve a
precauti on unl ess he or she i s ful l y aware of the dangers
i nvol ved. One of your fi rst duti es, therefore, wi l l be to
ensure that al l personnel i n the el ectroni cs di vi si on are
aware of the dangers and the safety precauti ons
necessary to combat these dangers.
Safety precauti ons depend to some extent upon the
type of shi p i nvol ved. Shi ps such as AOs and AEs
necessari l y have some precauti ons that must be stri ctl y
observed but whi ch are not appl i cabl e to other types of
shi ps. Therefore, you shoul d ensure that al l personnel
read and understand al l safety precauti ons pertai ni ng to
the el ectri cal and el ectroni c equi pment on your own
shi p.
Safety precauti ons for personnel i n nonel ectri cal
r ati ngs shoul d i ncl ude i nfor mati on concer ni ng el ectr i cal
shock and precauti ons these personnel must observe
when usi ng el ectri cal equi pment aboard shi p.
Facts to be brought out and poi nts to be stressed to
the nonel ectri cal rati ng personnel concerni ng el ectri c
shock shoul d i ncl ude the fol l owi ng:
1. Vol tages as l ow as 30 vol ts can be dangerous.
2. The dangers from el ectri c shock are much
greater aboard shi p than ashore.
3. There i s l i ttl e mi ddl e ground between a sl i ght
ti ngl e and a fatal shock.
Fundamental l y, current rather than vol tage i s the
cri teri on of shock i ntensi ty. The passage of even a very
smal l current through a vi tal part of the human body may
cause death. The vol tage necessary to produce the fatal
current depends on factors such as the resi stance of the
body, contact condi ti ons, and the path the current takes
through the body. The probabl e effects of shock are
shown i n the fol l owi ng tabl e.
AC 60Hz DC
(mA) (mA)
0-1 0-4
1 - 4 4-15
4-21 15-80
21-40 80-160
40-100 160-300
Over 100 Over 300
Effects
Percepti on
Su r pr i s e
Refl ex acti on
Muscul ar i nhi bi ti on
Respi ratory bl ock
Death
I t i s i mperati ve to recogni ze that the resi stance of
the human body cannot be rel i ed upon to prevent a fatal
shock from 115 vol ts or even l ower vol tagesfatal i ti es
from as l ow as 30 vol ts have been recorded. Tests have
shown that body resi stance under unfavorabl e con-
di ti ons may be as l ow as 300 ohms and possi bl y as l ow
as 100 ohms from templ e to templ e i f the ski n i s broken.
Vol t for vol t, dc potenti al s are normal l y not as dangerous
as ac potenti al s. Thi s i s shown by the fact that reasonabl y
safe l et-go currents for 60-Hz ac are 9.0 mA for men
and 6.0 mA for women, whi l e the correspondi ng val ues
for dc are 62.0 mA for men and 41.0 mA for women.
The i nstructi on to personnel i n nonel ectri cal rati ngs
regardi ng the safety precauti ons they must observe
2-24
when usi ng el ectri cal equi pment shoul d emphasi ze the
fol l owi ng poi nts:
1.
2.
3.
4.
5.
Al ways vi sual l y i nspect portabl e el ectri cal
equi pment before you use i t. Look for damaged
pl ugs, frayed cords, broken or mi ssi ng ground
connecti ons, and the l i ke.
Never use portabl e el ectri cal equi pment i f there
i s reason to bel i eve i t mi ght be defecti ve. Have
i t tested by authori zed personnel .
Make no repai rs.
Do not use any personal portabl e el ectri cal
equi pment aboard shi p unl ess i t has been
i nspected and approved.
Al ways report any shock you recei ve from
el ectri cal equi pment, regardl ess of how sl i ght.
PROMOTING SAFETY
Promoti ng safety wi thi n the el ectroni cs di vi si on or
on the shi p i n general wi l l requi re that you, the ET1 and
ETC, become safety consci ous to the poi nt that you
automati cal l y consi der safety i n every job or operati on.
Through the use of safety remi nders and by your
personal exampl e, you wi l l pass safety consci ousness on
to other personnel . You must be thoroughl y fami l i ar wi th
OPNAVI NST 5100.19, Navy Safety precautions for
Forces Aflat, and Naval Ships Technical Manual,
chapter 400. These are the pri mary sources of safety
rul es and regul ati ons. Good i nformati on concerni ng
safety i s al so gi ven i n the EI MB, General NAVSEA
SE000-00-EI M-100.
SECURITY
Securi ty of the Uni ted States, i n general , and of
naval operati ons, i n parti cul ar, depends i n part upon
success i n safeguardi ng cl assi fi ed i nformati on. Al l ETs
must be securi ty consci ous to the poi nt that they
automati cal l y exerci se proper di screti on i n performi ng
thei r duti es and do not thi nk of securi ty of i nformati on
as somethi ng separate and apart from other matters. I n
thi s way, securi ty of cl assi fi ed i nformati on becomes a
natural el ement of every task and not an addi ti onal
burden. You shoul d be thoroughl y fami l i ar wi th the
Department of the Navy I nformati on and Personnel
Securi ty program Regul ati on, OPNAVI NST 5510.1.
Fol l owi ng i ts gui dance shoul d be second nature to you.
SPACE UPKEEP AND CLEANLINESS
Upkeep and cl eanl i ness of spaces i s a ver y
i mportant i n the el ectroni cs di vi si on. The safety and
operati on of equi pment depend on correct and routi ne
upkeep. As a seni or petty offi cer, you shoul d ensure that
al l spaces are al ways i n excel l ent shape, wi th tool s
properl y stowed and equi pment properl y mounted and
covered. The upkeep of spaces shoul d be a dai l y routi ne
regardl ess of pri ori ti es. Someti mes equi pment repai rs or
other unforeseen events di ctate mai ntenance; however,
space upkeep and cl eanl i ness shoul d not be forgotten.
Danger s of fi r e, damage contr ol , safety of
personnel , the possi bi l i ty of equi pment fi l ters cl oggi ng
up because of di rty space, and many other reasons
di ctate that your spaces shoul d be kept up and shoul d
remai n cl ean.
REFERENCES
Department of the Navy Directives I ssuance System
Consolidated Subject I ndex, NAVPU BI NST
5215.1, Washi ngton, D. C., 1990.
Format and Procedures for Validation of Enlisted
Distribution and Verification Report (EDVR),
NAVMI LPERSCOMI NST 1080.1, EPMAC 31,
Naval Mi l i tary Personnel Command, Washi ngton,
D.C., 1989.
Guide for User Maintenance of NAVSEA Technical
Manual, S005-AA-GYD-030/TMMP, Naval Sea
Systems Command, Washi ngton, D. C., 1988.
Navy Stock List of Publications and Forms, NAVSUP
2002, Navy Publ i cati ons and For ms Center ,
Phi l adel phi a, Penn., Mi crofi che.
Ship Configuration and Logistics Support I nformation
System, NAVSEA Tech n i cal Speci fi cati on
9090-700A, Naval Sea Systems Command,
Washi ngton, D.C., 1988.
2-25
CHAPTER 3
SUPERVISION AND TRAINING
As you advance to ET1 or ETC, you wi l l functi on
as a fi rst-l i ne supervi sor. I n other words, you wi l l be
i n i mmedi ate control of workers. You wi l l al so act as the
l i ai son between your superi ors and the workers. You wi l l
be responsi bl e for pl anni ng the work, i ssui ng jobs,
i nstructi ng personnel , checki ng the work, and reporti ng
to your superi ors on the progress of assi gned tasks.
You wi l l have many more responsi bi l i ti es added to
those you had at your previ ous paygrade. You have
acqui red much val uabl e job-rel ated knowl edge. Now i t
i s your turn to pass that knowl edge onto others. I n thi s
chapter, we wi l l di scuss the management (supervi si on
and trai ni ng) of an el ectroni cs shop and some of the
probl ems that are found i n techni cal rati ngs. I n no way
can we cover al l areas of supervi si on and trai ni ng, but
we can pr ovi de you wi th a sol i d foundati on of
knowl edge on whi ch to bui l d. I f you desi re other good
sources of i nformati on on thi s subject, obtai n copi es of
the mi l i tary requi rements trai ni ng manual s and Navy
Leader Devel opment Program courses.
As an el ectr oni cs super vi sor , you wi l l be
r esponsi bl e for mai ntai ni ng el ectr oni cs systems
equi pment. Mai ntai ni ng thi s equi pment i s a job of vi tal
i mportance. I t requi res a l eadershi p abi l i ty that can be
devel oped onl y by personnel who have a hi gh degree of
techni cal competence and a deep sense of personal
responsi bi l i ty. These responsi bi l i ti es range from
sati sfyi ng the needs of the users, to noti fyi ng upper
management of equi pment status and probl ems. A user,
i n thi s i nstance, i s anyone who requi res the servi ces of
the equi pment mai ntai ned by your shop, such as
Operati ons Speci al i sts, Radi oman, or Ai r Control l ers.
An el ectroni cs supervi sor spends l ess ti me worki ng
on equi pment and more ti me ensuri ng that the shop i s
runni ng smoothl y. I nstead of worki ng on a speci fi c
equi pment, you wi l l spend ti me on such jobs as updati ng
a personnel qual i fi cati on standard (PQS) progress chart
or schedul i ng next weeks mai ntenance. As a seni or
petty offi cer, you wi l l fi nd more peopl e aski ng your
opi ni on on techni cal matters. Your responsi bi l i ti es for
techni cal l eadershi p are speci al to your rati ng and are
di rectl y rel ated to the nature of your work.
The el ectroni c systems fi el d i s growi ng rapi dl y,
caused i n part by the swi ft pace of devel opment i n
modern technol ogy. Thi s requi res that you keep up wi th
the l atest devel opments. As technol ogy advances, you
wi l l fi nd yoursel f i nvol ved wi th equi pment and systems
much more compl ex than any you have previ ousl y
encountered. Someti mes you may need to devel op a
method or procedure to check out the operati on of a new
pi ece of equi pment because the techni cal i nformati on or
techni cal manual has l i mi ted i nformati on for i sol ati ng a
mal functi on. You must then be abl e to di rect your
subor di nates i n usi ng these speci al l y devel oped
methods or procedures as an i nteri m mai ntenance
pr ocedur e. You must acqui r e the techni cal and
l eadershi p ski l l s requi red to transl ate these i deas i nto
acti ons.
SUPERVISION
As a shop supervi sor, you must be aware of the
greater scope of your duti es and responsi bi l i ti es. You
must al so l earn and practi ce the characteri sti cs of a good
supervi sor. You shoul d conti nue thi s l earni ng process as
you attempt to master al l phases of supervi si on and
management. The fol l owi ng pages di scuss many of the
el ements of shop management that you wi l l encounter
as an el ectroni cs supervi sor.
MANAGEMENT
As an ET1 or ETC, you wi l l normal l y be a work
center supervi sor or shop supervi sor. I n ei ther posi ti on,
you wi l l be confronted wi th the many responsi bi l i ti es of
management. As a shop supervi sor or work center
supervi sor, your pri mary job wi l l be to ensure that the
shop or work center functi ons smoothl y. You and your
mai ntenance personnel wi l l have to meet both techni cal
and mi l i tary requi rements. The ski l l s requi red to
manage a mai ntenance shop are not acqui red overni ght.
You wi l l need to spend ti me and effort to devel op the
management abi l i ty necessary to accompl i sh al l of your
shops goal s.
The pr obl ems and r esponsi bi l i ti es that an
el ectroni cs shop supervi sor must face are si mi l ar to
those encountered i n other functi onal areas of any
command. For exampl e, i ncreasi ng producti vi ty whi l e
reduci ng cost i s a goal of al l shop supervi sors.
3-1
Whi l e the growth of el ectroni c and computer
technol ogy has hel ped to ease the burden and i ncrease
the effecti veness of supervi sors and managers i n nearl y
every aspect of command operati ons, i t has someti mes
turned the el ectroni cs mai ntenance supervi sors job i nto
an overwhel mi ng probl em. You may be responsi bl e for
mai ntai ni ng a mul ti mi l l i on dol l ar resource ashore or at
sea. Your shop wi l l have to keep hi gh-cost, hi ghl y
sophi sti cated el ectroni c systems and equi pment i n the
hi ghest possi bl e state of readi ness under a vari ety of
worki ng condi ti ons. No matter how wel l desi gned an
el ectroni c system or equi pment i s, i ts val ue to the
command l i es i n the abi l i ty of the mai ntenance
supervi sor to provi de a maxi mum amount of up ti me.
Consi der a few of the probl ems that the mai ntenance
supervi sor faces nearl y every workday:
l
l
l
l
l
l
l
User complaints Are user compl ai nts about
poor mai ntenance servi ce justi fi ed? I f so, what
are the most economi cal and effecti ve methods
of correcti ng the causes? I f not, what human
factors may have l ed to user di ssati sfacti on, and
are the techni ci ans provi di ng suffi ci ent techni cal
assi stance to el i mi nate the probl em-causi ng
h u man factor s (s u ch as poor oper ator
pr ocedur es)?
Procedural changes What i mprovements coul d
be real i zed by mi nor modi fi cati ons to exi sti ng
pr ocedur es?
Future requirements Wi l l future system
demands affect present resources?
System down time I s the amount of down ti me
the system suffer s r easonabl e, gi ven the
personnel and materi al assets avai l abl e?
Training requirements Have al l techni ci ans
acqui r ed the hi ghest l evel of techni cal
competence? I f not, can the on-si te trai ni ng
program bri ng them up to speed?
New personnel I s the i n-house trai ni ng program
adequate for new personnel ?
Material assets Wi l l the materi al assets be
adequate for any upcomi ng depl oyment ?
I f you, as supervi sor, have reasonabl e and wel l -
documented answers to these questi ons, i t i s l i kel y that
you are effecti vel y managi ng the shop, i nstead of merel y
supervi si ng i t. Good management and good supervi si on
are i nseparabl e for the control , operati on, and fi nanci al
budgeti ng of an el ectroni cs mai ntenance group. The
ri ght answers to questi ons such as those l i sted above wi l l
si gni fi cantl y enhance a commands abi l i ty to carry out
i ts mi ssi on. Your pri me objecti ve i s to mai ntai n control
of compl ex, costl y el ectroni c systems and equi pment
through a sound mai ntenance management program.
You must be aware of the al ternati ves that are avai l abl e
to make a mai ntenance management program perform
most effecti vel y and effi ci entl y.
SUPERVISORY DUTIES AND
RESPONSIBILITIES
An exact l i st of duti es and responsi bi l i ti es can be
made onl y when the l i st concerns a speci fi c posi ti on;
h owev er , h er e ar e s ome ty pi cal du ti es an d
responsi bi l i ti es you wi l l have as a mai ntenance shop
supervi sor:
l
l
l
l
l
l
l
l
l
l
Q
l
l
l
l
l
l
Keepi ng mai ntenance oper ati ons r unni ng
smoothl y and effi ci entl y
Promoti ng teamwork
Mai ntai ni ng di sci pl i ne
Keepi ng moral e hi gh
Getti ng the ri ght person
t i me
on the job at the ri ght
Mai ntai ni ng the qual i ty and the quanti ty of work
Checki ng and i nspecti ng jobs and personnel
Preventi ng acci dents and control l i ng hazards and
hazardous materi al
Usi ng and stori ng materi al s economi cal l y
Mai ntai ni ng good housekeepi ng on the job
Keepi ng records and prepari ng reports
Pl anni ng and schedul i ng work
Trai ni ng personnel
Procuri ng the suppl i es and equi pment to perform
the work
I nspecti ng, cari ng for, and preservi ng equi pment
Gi vi ng orders and di recti ons
Mai n tai n i n g l i ai s on wi th oth er u n i ts ,
departments, and di vi si ons
Looki ng at the typi cal duti es and responsi bi l i ti es i n
the precedi ng l i st, we can see that the fol l owi ng major
areas are common to al l supervi sory posi ti ons:
1. Producti on
3-2
2.
3.
4.
5.
6.
7.
Safety, heal th, and physi cal wel far e of
subordi nates
Devel opment of cooperati on
Devel opment of moral e
Trai ni ng and devel opment of subordi nates
Records and reports
Bal anced supervi si on
These seven areas of responsi bi l i ty are di scussed i n
the fol l owi ng paragraphs:
1. Producti on. The supervi sor i s responsi bl e for
seei ng that al l work i s done properl y and on ti me. Thi s
i s true both i n the offi ce and i n the shop. To meet these
goal s, the supervi sor must functi on i n three mai n ways:
a. The supervi sor must organi ze and pl an the
workl oad to ensure maxi mum producti on
wi th a mi ni mum of effort and confusi on.
b. The supervi sor shoul d, as often as possi bl e,
del egate the authori ty for compl eti ng work
assi gnments, keepi ng i n mi nd that the fi nal
pr oduct i s the r esponsi bi l i ty of the
supervi sor.
c. The supervi sor must control the workl oad
and see that al l work i s compl eted correctl y.
2. Safety, heal th, and physi cal wel fare. Safety and
producti on go hand i n hand. The safe way i s the effi ci ent
way. When shop personnel are absent because of i njury,
they are nonproducers. A good supervi sor stresses safety
to the crew; sets an exampl e by worki ng safel y; teaches
safety as an i ntegral part of each job; and, most of al l ,
pl ans each job wi th safety i n mi nd. A good supervi sor
does not wai t unti l after an acci dent happens to start a
safety program.
Showi ng concern over the heal th and physi cal
wel far e of your cr ew wi l l pay off i n i ncr eased
producti on. I t wi l l add to thei r feel i ngs of trust and
confi dence i n you as a shop supervi sor and wi l l i ncrease
the amount of respect they have for you.
3. Devel opment of cooper ati on. Devel opi ng
cooperati on among the members of your shop i s
paramount to effecti ve producti on. Some supervi sors,
however, tend to overl ook the need for cooperati on i n
two other di recti ons:
a. Cooperati on wi th management
b. Cooperati on wi th supervi sors on other shi ps,
or i n other departments, di vi si ons, or work
groups of your shi p
I n the course of a routi ne equi pment overhaul , you
wi l l often have to deal wi th numerous peopl e i n shops
or uni ts of the repai r acti vi ty. I t i s parti cul arl y essenti al ,
ther efor e, that you devel op a r appor t wi th the
management and supervi sory personnel of the repai r
acti vi ty.
4. Devel opment of moral e. The espri t de corps of
a group and thei r wi l l i ngness to work toward common
goal s depend to a great extent upon your l eadershi p. A
group wi th hi gh moral e i s a produci ng group.
5. Trai ni ng and devel opment of subordi nates. A
good shop supervi sor i s i nvari abl y a good teacher and
l eader and i s a devel oper of men and women. One of the
greatest contri buti ons you can make as a supervi sor i s
the devel opment of your peopl e. You shoul d make sure
that at l east one trai ned person i s ready to assume
responsi bi l i ty as shop supervi sor shoul d the need ari se.
I t i s a si gn of good l eadershi p when you can take l eave
and have the shop or di vi si on conti nue to run smoothl y.
Do not be afrai d to teach every phase of your own work
to at l east one or two subordi nates. Si nce much of your
ti me wi l l i nvol ve teachi ng, you shoul d try to i mprove
your teachi ng abi l i ty.
6. Records and reports. I n chapter 2, we di scussed
a few of the records and reports wi th whi ch you wi l l be
associ ated. Keepi ng records and prepari ng reports are
not tasks that you wi l l al ways enjoy doi ng, yet they are
a vi tal part of your work. Make i t a poi nt to keep neat,
accurate records and get reports out on ti me. Paperwork
may seem to be a waste of ti me, but i n the l ong run, you
wi l l real i ze how much your success as shop supervi sor
depends upon your abi l i ty to handl e paperwork
properl y.
7. Bal anced supervi si on. Thi nk about the major
duti es and responsi bi l i ti es we just covered. You must
pay the proper amount of attenti on to each phase of your
job. Do not emphasi ze producti on at the expense of
safety or trai ni ng. Al so, do not become so concerned
wi th the human el ement that producti on i s negl ected.
Keep up wi th paper work as i t occurs. I n thi s way you
can mai ntai n control of your work day by day and wi l l
never need to negl ect your more acti ve duti es so you can
attack a stack of papers. Al ways attempt to pl ace the
proper emphasi s on each of your responsi bi l i ti es, and
you wi l l be practi ci ng bal anced supervi si on.
RESPONSIBILITY TO USERS
Your responsi bi l i ty to users i s twofol d. Fi rst, you
must ensure that al l equi pment i s ready for maxi mum
use at al l ti mes. Second, you and your shop personnel
3-3
shoul d be a source of techni cal knowl edge and trai ni ng
for al l users.
Havi ng the most up-to-date el ectroni c equi pment
and systems i s of no val ue to the user unl ess the
equi pment i s operati ng at peak effi ci ency at al l ti mes.
Many troubl e cal l s recei ved by el ectroni cs repai r
personnel turn out to be operator errors. An unusual l y
hi gh i nci dence of oper ator er r or s may i ndi cate
i nadequate trai ni ng. The probl ems associ ated wi th
i nadequate trai ni ng usual l y occur because of one or
more of the fol l owi ng ci rcumstances:
l A l arge number of new personnel
. A new system bei ng operated
l I nstal l ati on of new equi pment
. Operati ons fol l owi ng an extended i n-port peri od
The effects of the fi rst three ci rcumstances can be
el i mi nated wi th an adequate shi pboard trai ni ng program
to suppl ement formal off-shi p team trai ni ng. Si nce you
have the techni cal experti se, you shoul d assi st (or
provi de) the users wi th the techni cal trai ni ng necessary
to operate the el ectroni c equi pment and systems
correctl y. By doi ng so, you wi l l si mpl i fy both your job
and the job of your shop personnel . Probl ems that resul t
from an extended i n-port peri od are usual l y caused by
forgetful ness. Si nce thi s i s part of human nature, you
cannot correct i t; however, i f the probl em conti nues, you
shoul d i nform the users supervi sors so that they are
aware of the probl em.
RESPONSIBILITIES TO UPPER
MANAGEMENT
As a mai ntenance shop supervi sor, you wi l l fi nd
yoursel f i n a mi ddl e management posi ti on. You have
more responsi bi l i ti es and di rect i nput to the upper
echel on than you di d as a petty offi cer second cl ass. One
of your responsi bi l i ti es i s to support the goal s and
requi rements of upper management (the EMO and the
department head). Thi s support may take many forms,
such as provi di ng unschedul ed correcti ve mai ntenance,
techni cal reports, addi ti onal manpower for i mportant
command functi ons, operati on trai ni ng i n speci al i zed
areas, or any one of a dozen other tasks that may be
requi red of your shop personnel . On occasi on, you may
be cal l ed upon to sol ve a di ffi cul t probl em. I f, after much
brai n-stormi ng, you are unabl e to sol ve the probl em,
you shoul d seek assi stance from the next seni or person
i n the command chai n. Keepi ng a probl em to yoursel f
when you have run out of i deas wi l l not sol ve i t. Let the
di vi si on LCPO or EMO i n on your probl em. One of
these i ndi vi dual s shoul d be abl e to assi st you.
TRAITS OF A GOOD SUPERVISOR
Good supervi sors usual l y have certai n desi rabl e
trai ts. These trai ts are descri bed i n the fol l owi ng
paragraphs.
LOYALTY
One trai t that shoul d stand out i n every supervi sor
i s l oyal ty. You must show l oyal ty to your country, the
Navy, your uni t, your superi ors, and the personnel who
work for you. To get and keep the respect and l oyal ty of
your personnel , you must be l oyal yoursel f.
POSITIVE THINKING
Good l eaders wi l l al ways be posi ti ve thi nkers. They
thi nk i n terms of how thi ngs can be done, not why they
cannot be done. They mai ntai n an open mi nd to changes,
new i deas, and trai ni ng opportuni ti es. Posi ti ve thi nkers
l ook to the future wi th confi dence, and thi s confi dence
i s contagi ous. They are enthusi asti c about thei r jobs and
the part they pl ay i n the Navy. I f you want to l ead others,
start practi ci ng the art of posi ti ve thi nki ng today!
GENUINE INTEREST IN PEOPLE
Di d you ever meet a real l y great l eader? I f so, you
probabl y found that i nstead of bei ng col d and al oof, thi s
i ndi vi dual was a warm, fri endl y human bei ng who
seemed to make you feel i mportant by payi ng cl ose
attenti on to what you had to say.
One of the fi rst steps you, as a new supervi sor,
shoul d take i s to get to know your techni ci ans
personal l y. Thi s not onl y creates a feel i ng that you are
genui nel y i nterested i n them, but al so i t hel ps you pl ace
the ri ght person i n the ri ght job at the ri ght ti me.
You wi l l appreci ate the i mportance of knowi ng your
techni ci ans personal l y when the need ari ses for them to
convert from el ectroni cs techni ci ans to professi onal
defensi ve tacti ci ans and fi ghters. Here, the wrong
person i n the wrong pl ace coul d prove di sastrous.
However , you mu s t avoi d fal l i ng i nto the
fami l i ari ty trap. Many experi enced supervi sors wi l l
tel l you of cases where they were fri endl y wi th certai n
i ndi vi dual s. When the ti me came for di sci pl i ne or some
other adverse acti on, i t was very di ffi cul t to deal wi th
these peopl e.
3-4
INITIATIVE
Peopl e wi th i ni ti ati ve are al ways needed i n the naval
servi ce. I ni ti ati ve i s evi dence of an open and al ert mi nd.
I ndi vi dual s wi th i ni ti ati ve conti nual l y l ook for better
ways to do thi ngs; they dont wai t for another person to
take acti on. To be a good supervi sor, you must show
i ni ti ati ve. Dont put off unti l tomorrow what you shoul d
do today. I f you see an unsafe condi ti on, take acti on to
correct i t before an acci dent occurs. I f you see that a new
form or procedure woul d si mpl i fy a job, devi se the new
form or procedure. I f you see an i nadequacy i n yoursel f,
try to overcome the i nadequacy. Weak peopl e l ack
i ni ti ati ve. Leaders are characteri zed by strong i ni ti ati ve.
DECISIVENESS
Leaders are abl e
compl ai nt heard from
deci si on from them.
to make deci si ons. A common
subordi nates i s, You cant get a
Most of the deci si ons that must be made by
super vi sor s i n the naval ser vi ce concer n r el ati vel y mi nor
acti ons. As often as not, the subordi nates merel y want
the supervi sors approval to perform some acti on that
they al ready know shoul d be done. A prompt go ahead
from the supervi sor i s al l that i s needed. I n many tri vi al
matters, i t makes l i ttl e di fference whether an answer i s
yes or no. The i mportant thi ng i s to gi ve an answer. The
supervi sor who stal l s, puts off, evades, or refuses to gi ve
a deci si on i s a bottl eneck.
Of course, there are ti mes when a deci si on requi res
careful consi derati on of many factors and, therefore,
much del i berati on. I n such cases, you shoul d tel l the
person when to return for the deci si on and see to i t that
you have the deci si on.
TACT AND COURTESY
Good l eaders are habi tual l y tactful and courteous.
Whether i n the shop or i n the offi ce, supervi sors can be
thoughtful of others wi thout bei ng consi dered weak.
Tact can be defi ned as sayi ng and doi ng the ri ght
thi ng at the ri ght ti me. I t i s the l ubri cati ng oi l i n human
rel ati onshi ps. I t i s the regard for the feel i ngs of others
based on an understandi ng of human naturethe l i ttl e
consi derati ons that make the job pl easant and smooth.
Courtesy can be defi ned as treati ng others wi th
respect. I t means treati ng peopl e as i mportant human
bei ngs, not tool s to be used for your conveni ence. I t
means fol l owi ng the accepted rul es of conduct and bei ng
pol i te. Courtesy i s i mportant to the supervi sor. One
di scourteous act, even though uni ntenti onal , can make
an enemyand the supervi sor cannot afford to have
enemi es. I f you have one enemy, you have one too many.
Remember, courtesy i s contagi ous.
FAIRNESS
The personnel i n a shop or crew are extremel y
sensi ti ve to parti al i ty by the supervi sor. (They wi l l even
si ngl e out l i ttl e i nci dents where there was absol utel y no
i ntent to show favori ti sm.) To avoi d causi ng probl ems,
you must thi nk ahead on changes to be made, deci si ons
to be h a n d ed d own , wor k to be a s s i gn ed ,
recommendati ons for promoti on, and the l i ke. I n each
i nstance you must try to make sure that your acti ons are
both fai r and i mparti al .
SINCERITY AND INTEGRITY
You shoul d deal wi th your personnel squarel y and
honestl y at al l ti mes. Thi s wi l l wi n and hol d thei r respect.
Tal k to your crew on a one-to-one basi s. Dont be afrai d
to face the facts and say what you thi nk. You often hear,
Gi ve me the person who l ooks you strai ght i n the eye
and tel l s the truth every ti me ! A reputati on for bei ng a
square shooter i s worth every effort on your part.
Consi stency of thought and acti on are i mportant i f
your personnel are goi ng to know where they stand.
Bei ng too stri ct one day and too l ax the next i s worse
than bei ng consi stentl y stri ct or consi stentl y l ax. Try not
to exhi bi t good and bad moods to your crew. Your crew
tends to refl ect your atti tudes. Exhi bi t a fi rm and posi ti ve
atti tude-and be consi stent.
Dependabi l i ty, one of the marks of i ntegri ty,
i nvol ves meeti ng obl i gati ons promptl y. A reputati on for
bei ng on ti me, every ti me i s worth every effort on your
part. Bui l d thi s reputati on earl y, even before you become
a super vi sor , and mai ntai n i t. Any vi ol ati on of
dependabi l i ty or i ntegri ty wi l l cast seri ous doubts upon
your abi l i ty to act as a responsi bl e supervi sor. One
vi ol ati on of i ntegri ty may take months (or forever) to
r ecti fy .
TEACHING ABILITY
A great part of your job wi l l i nvol ve i nstructi ng
personnel i n one way or another. Even the gi vi ng of
orders i s a form of i nstructi on. You shoul d l earn and
practi ce the art of publ i c speaki ng, the pri nci pl es of
on-the-job i nstructi on, and the techni ques of conference
l eadershi p. Supervi sors who cannot stand on thei r feet
and express thei r i deas to an i ndi vi dual or a group of
3-5
i ndi vi dual s shoul d not be supervi sors. To be a successful
supervi sor, you must be abl e to trai n and devel op others.
CONFIDENCE
Good supervi sors have a qui et confi dence (not an
ar r ogant or cocky manner ) based on thor ough
knowl edge of the job and bel i ef i n thei r own abi l i ty.
Confi dence begets confi dence. I t i s amazi ng to see how
peopl e wi l l fol l ow i ndi vi dual s who are charged wi th
confi dence i n themsel ves and an i dea. Mousy, hesi tant
supervi sors who l ack confi dence i n themsel ves cannot
i nspi re confi dence i n others. On the other hand, beware
of arrogance. Some supervi sors put on a front of
aggressi ve confi dence to hi de a feel i ng of i nferi ori ty.
They ri di cul e the opi ni ons of others; they domi nate
conversati ons; they are arrogant. Such i ndi vi dual s are
much l ess effecti ve than they thi nk they are.
Supervi sors who have a qui et i nner confi dence,
whi ch i s expressed i n thei r confi dent manner, thei r
acti ons, and thei r words, are respected and fol l owed.
MAINTAINING DISCIPLINE
One of the major probl ems you may encounter as a
new supervi sor i s that of mai ntai ni ng di sci pl i ne i n your
crew. The fol l owi ng di scussi on provi des some poi nters
to hel p you achi eve success i n mai ntai ni ng di sci pl i ne.
GIVING ORDERS
A good supervi sor gi ves much thought to the art of
gi vi ng orders. Noti ce we sai d art, for gi vi ng orders
real l y i s an art that you must practi ce. Profi ci ency i n
gi vi ng orders wi l l reap you many benefi ts; and si nce
most di sci pl i nary probl ems are the resul t of i ndi vi dual s
not car r yi ng out or der s, thi s subject cannot be
overemphasi zed. There are three basi c types of orders:
1. The command
2. The request
3. The suggesti on
You shoul d al ways consi der (1) the si tuati on under
whi ch you wi l l gi ve the order and (2) the i ndi vi dual who
i s to carry out the order. I n the fol l owi ng paragraphs, we
di scuss the three types of orders, based on each of these
two consi derati ons.
The Situation
I n a mi l i tary formati on, the di rect command, or
formal type of order, i s al ways used. The di rect
command i s al so used when there i s i mmedi ate danger,
fi re, an acci dent or other emergency, di sobedi ence of
safety rul es, and so forth.
The si mpl e request i s the best type of order to gi ve
for dai l y routi ne work. The request i s used for most
orders gi ven by good supervi sors.
The suggesti on i s excel l ent when you wi sh
i ndi vi dual s to proceed on thei r own when you do not
know exactl y how the job shoul d be done. I t i s al so
excel l ent for bui l di ng i ni ti ati ve. Thi s method of gi vi ng
orders bui l ds moral e and shows your personnel that you
have confi dence i n them. However, i t i s not cl ear cut,
and you cer tai nl y woul d have no r ecour se i f the job wer e
not done properl y.
The Individual
The di rect command i s normal l y used to di rect
car el ess, l azy, i nsubor di nate, or thi ck-ski nned
i ndi vi dual s. Except i n the unusual si tuati ons menti oned
above, the di rect command i s normal l y reserved for
those to whom we must speak fi rml y and posi ti vel y.
The r equest i s by far the best type of order to use
wi th the normal i ndi vi dual . Wi th most peopl e, a si mpl e
request i n the form of a questi on has the ful l effect of a
di rect order. Moreover, the request fosters a feel i ng of
cooperati ve effort and teamwork.
The suggesti on i s excel l ent for those to whom a
suggesti on or hi nt i s suffi ci ent. Peopl e wi th real
i ni ti ati ve l i ke to work on thei r own. I n deal i ng wi th a
sensi ti ve, hi ghl y i ntel l i gent i ndi vi dual , a mere hi nt that
somethi ng i s desi red i s enough to get a project started.
Toss thi s person an i dea by sayi ng somethi ng l i ke, Petty
Offi cer Jones, I wonder i f i t woul d be a good i dea to do
thi s? or Seaman Smi th, do you have any i deas on how
thi s can be done? Thi s makes the i ndi vi dual a key
person i n the project and provi des a feel i ng of
i mportance. I t al so shows that you have Cofi dence i n
thi s i ndi vi dual and provi des excel l ent trai ni ng. The
suggesti on type of order sti mul ates peopl e to show what
can be done.
Al though the si tuati on and the i ndi vi dual are the
pri me consi derati ons i n gi vi ng orders, the atti tude and
tone of voi ce i n whi ch they are gi ven are very i mportant.
Whenever you gi ve orders, appl y the fi ve Cs Cl earl y,
Compl etel y, Conci sel y, Confi dentl y, and Correctl y.
Al so, avoi d orders that are unnecessary and unneeded.
3-6
REPRIMANDING
When one of your subordi nates di sobeys or fai l s to
carry out an order, you must take acti on. You woul d be
remi ss i n your duti es as a supervi sor i f you di d not do
somethi ng about i t. The most common type of di sci pl i ne
i s the si mpl e repri mand.
The repri mand, too, must be fi tted to the i ndi vi dual
and the si tuati on. A sensi ti ve i ndi vi dual mi ght be
crushed by the sl i ghtest hi nt of somethi ng wrong, whi l e
a thi ck-ski nned person coul d easi l y deal wi th a severe
rebuke.
The repri mand shoul d be a cal m, constructi ve
acti on, not a destructi ve one. You are i nterested i n the
underl yi ng causes, not i n how to get even wi th the
per son.
Fai l ure to act when a repri mand i s due i s a si gn of
poor supervi si on. No one l i kes a supervi sor who i s too
l eni ent and i ngrati ati ng. I f one i ndi vi dual gets by wi th
somethi ng, the supervi sor may l ose control . On the other
hand, i ssui ng too many repri mands i s just as bad.
A good supervi sor knows how to draw a ti ne l i ne
between harshness and l eni ency. A person wi th a keen
understandi ng of human nature i s abl e to di scern thi s
l i ne.
Be sure to practi ce the three Fs of di sci pl i ne: Fai rness,
Fi rmness, and Fri endl i ness. The recommended procedure
for admi ni steri ng repri mands fol l ows:
l
l
l
l
l
l
l
l
l
l
l
Get al l the facts.
Do not repri mand a person i n front of others.
Put the person at ease. Fi nd a word of prai se fi rst,
i f appropri ate, to take out the sti ng.
Use no sarcasm, anger, or abuse.
Fi t the repri mand to the i ndi vi dual .
Have al l the facts at hand; the person may attempt
to deny the charge.
Present the facts.
Ask the person why there was an error.
Try to get the person to admi t the mi stake.
Do not threaten; thi s person knows how far you
can go.
Once the wrong i s admi tted, the repri mand i s
ov er .
l
l
Leave on a fri endl y note, and l et the person know
the i nci dent i s cl osed. Do not nag.
Later, fol l ow up wi th a casual and fri endl y
contact at the shop.
To test the effecti veness of your repri mand, ask
yoursel f, Di d i t bui l d moral e? Remember, you must get
al ong wi th thi s person i n the future; you must keep thi s
person as a worki ng, produci ng i ndi vi dual ; and you
must be abl e to get al ong wi th your own consci ence. You
do not have to be soft, but remember that there i s a great
deal of di fference between di gni ty and arrogance.
POSITIVE AND NEGATIVE DISCIPLINE. So
far , di sci pl i ne has been di scussed i n ter ms of
puni shment. Actual l y, di sci pl i ne i s much more than
repri sal for wrongdoi ng. Di sci pl i ne exi sts al so where no
di sci pl i nary acti ons ever have to be taken. Most peopl e
real i ze they cannot get al ong wi thout sel f-di sci pl i ne and
that no organi zati on can functi on and no progress can
be made unl ess i ndi vi dual s conform to what i s best for
the whol e group. The supervi sor who can bui l d the spi ri t
of cooperati on, whi ch i s the basi s for true di sci pl i ne, has
no di sci pl i ne probl ems.
Posi ti ve di sci pl i ne, the trend i n di sci pl i ne bei ng
studi ed wi del y by i ntel l i gent executi ves and
super vi sor s, i s the for ce that or i gi nates wi thi n
i ndi vi dual s that prompts them to obey the rul es and
regul ati ons. Peopl e i n a Navy organi zati on do what i s
ri ght because they do not want to hurt the group as a
whol e and because they bel i eve that by fol l owi ng the
accepted rul es, they wi l l hel p the group achi eve i ts
objecti ves. Thi s i s cal l ed espr i t de cor ps. The
supervi sor who bui l ds espri t de corps has l i ttl e need to
resort to negati ve di sci pl i ne.
Negati ve di sci pl i ne i s a di sci pl i ne of fear based on
threat of puni shment. Thi s type of di sci pl i ne ori gi nates
from wi thout. I f you subject peopl e to thi s type of
di sci pl i ne, they wi l l do onl y enough to get by when you
are watchi ng. When you l eave for a few mi nutes,
di sci pl i ne l eaves too. Thei r onl y moti vati on for worki ng
i s fear of repri sal .
Di sci pl i ne and hi gh moral e go hand i n hand.
Posi ti ve di sci pl i ne i s cl osel y ti ed to the admi rati on and
respect personnel have for thei r supervi sor. Thi s, i n turn,
i s breed on good human rel ati ons.
THE HUMAN RELATIONS ASPECT OF
DI SCI PLI NE. Good human r el ati ons between
supervi sors and thei r work force are easy to spot. The
upbeat, enthusi asti c atmosphere i n the shop i ndi cates
that supervi sors appreci ate and understand the workers;
3-7
that they have workers i nterests and wel fare at heart;
and that they respect workers opi ni ons, knowl edge, and
ski l l s.
I n the l i st bel ow, we have provi ded some of the
human rel ati ons factors that l ead to posi ti ve di sci pl i ne.
Good supervi sors
1. understand the pri nci pl es, standards, rul es, and
regul ati ons necessary to good conduct; they bel i eve i n
these thi ngs and practi ce them themsel ves;
2. know thei r personnel as i ndi vi dual s, and treat
them fai rl y and i mparti al l y;
3. devel op the feel i ng of bel ongi ng and securi ty
i n the group;
4. get i nformati on to the group through proper
channel s, and promptl y el i mi nate rumors;
5. use authori ty spari ngl y and al ways wi thout
di spl ayi ng i t;
6. del egate authori ty as far down the l i ne as
possi bl e;
7. never make i ssues of mi nor i nfracti ons or
personal i ssues of di sci pl i nary matters;
8. di spl ay confi dence i n the group, rather than
suspi ci on of i t (workers are rel uctant to betray expressed
confi dence);
9. trai n the group techni cal l y;
10. l ook after the mental and physi cal wel fare of
the group;
11. try to avoi d errors, but show wi l l i ngness to
admi t errors when they make them;
12. devel op l oyal ty i n the group and of the group;
and
13. know that because of i ndi vi dual di fferences,
di sci pl i ne cannot be a compl etel y routi ne matter. Some
of the pri nci pal causes of mi sconduct are di scontent,
i dl eness, l ack of i nterest i n the job, mi sunderstandi ng of
regul ati ons, resentment, and emoti onal strai n. The wi se
supervi sor avoi ds the necessi ty for formal di sci pl i ne by
removi ng as many of these causes as possi bl e.
RELATIONSHIPS WITH YOUR
SUPERIORS
Your bosses are very i mportant peopl e to you. I n
thei r hands rests much of your success i n your job.
Whether or not you l i ke them personal l y, you have to
cooperate wi th them i f you hope to advance.
Many supervi sors rate l oyal ty at the top of the l i st
of desi rabl e qual i ti es. A l oyal supervi sor does not
cri ti ci ze the boss to others even i f there i s cause for
occasi onal di sagreement.
Dependabi l i ty i s another desi rabl e qual i ty your
superi or l ooks for i n you. Your boss l i kes to know that
when you are gi ven an assi gnment you wi l l compl ete i t
to the best of your abi l i ty and on ti me. There are few
thi ngs more annoyi ng to a boss than a subordi nate who
al ways has an al i bi -who cannot be depended upon.
Do not be a yes person; but, on the other hand, do
not go to the extreme of bei ng a no person. Good
bosses want subordi nate supervi sors who are not afrai d
to tel l them tactful l y what they thi nk, even i f i t means
tel l i ng them that they are wrong. But they do not l i ke
havi ng a subordi nate who i s agai nst everythi ng and who
stubbornl y resi sts every i dea!
MAKE SUGGESTIONS TACTFULLY
Most bosses resent empl oyees who make i t a
common practi ce to tel l them bl untl y what shoul d be
done or what shoul d not be done. I t i s easy to get your
i deas across to the boss wi thout i ncurri ng resentment;
just put them i n the form of a questi on: What do you
thi nk about thi s i dea? or Do you thi nk thi s woul d
work?
I f the boss gi ves you an assi gnment that i s obvi ousl y
a mi stake, tactful l y ask about handl i ng i t from another
angl e. However, i f the boss i nsi sts on carryi ng out the
order as speci fi ed, do not argue.
KEEPING THE BOSS INFORMED
Bosses l i ke to know what i s goi ng on, but they do
not want to be bothered wi th al l the petty detai l s. Keep
them advi sed of personnel probl ems, proposed changes,
and other i mportant matters.
I f you make a seri ous mi stake, tel l your boss about
i t i mmedi atel y. Dont wai t unti l your boss di scovers the
mi stake and then try to defend your acti ons. And
rememberl engthy expl anati ons of your acti ons are not
r equ i r ed.
WORKING RELATIONS WITH YOUR
FELLOW SUPERVISORS
Fri cti on and jeal ousy are your pri me enemi es i n
establ i shi ng cooperati on wi th your fel l ow supervi sors.
A good supervi sor avoi ds backstabbi ng, gossi pi ng,
and cri ti ci zi ng fel l ow supervi sors when the competi ti on
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becomes keen. The mai n thi ng to r emember i s that you
cannot ri se by putti ng others down. I f you try to do so,
your unki nd acti ons wi l l ul ti matel y cause you to fai l i n
your job.
I n addi ti on to bei ng cooperati ve personal l y, a good
super vi sor may someti mes have to encour age
cooperati on on the part of other supervi sors. I n the l ong
run, the person who i s abl e to foster and mai ntai n
harmony i n al l rel ati onshi ps i s the one who wi l l be
assi gned to the Navys key jobs.
ACHIEVING TEAMWORK WITHIN
YOUR OWN SHOP
Even i n pri mi ti ve ti mes, peopl e banded together. To
have a worki ng band or team, you shoul d know and
appreci ate the psychol ogi cal rewards that a group must
provi de i n order to hol d i ts members:
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A feel i ng of securi ty.
A feel i ng of bel ongi ng.
A feel i ng of bei ng somebody wi thi n the group.
A feel i ng of pri de i n the group.
A feel i ng of recogni ti on from outsi de the group.
(The harder i t i s to get i nto the group, the more
i mportant the members feel .)
A feel i ng of accompl i shment. (The group i s
attai ni ng common goal s.)
A sati sfacti on of certai n needs (advancement,
pri de i n work, acqui ri ng new ski l l s, and so on)
whi l e attai ni ng the goal s of the group.
A good l eader encourages these feel i ngs, si nce the
stronger these psychol ogi cal rewards, the stronger wi l l
be the group. Some supervi sors achi eve such a strong
feel i ng of group pri de that thei r personnel actual l y feel
pri vi l eged to work i n the group. The peopl e we supervi se
are human bei ngs wi th i ndi vi dual di fferences. They
usual l y produce onl y to the extent that they feel l i ke
produci ng, and thei r wi l l to produce i s based pri mari l y
on the abi l i ty of thei r super vi sor s to wi n thei r
cooperati on. Good l eadershi p i s refl ected i n thi s abi l i ty
to get cooperati on; and cooperati on, i n turn, i s a
refl ecti on of the respect the personnel have for thei r
supervi sors. Teamwork or cooperati on, then, i s based on
good human rel ati ons.
When you wal k i nto any shop or offi ce, you can
al most feel whether or not the spi ri t of cooperati on i s
present. I f i t i s there, you can see i t i n the faces of the
peopl e, i n the appearance of the work space, i n the
recepti on you recei ve, and i n the way the work i s
performed.
Poor cooperati on and poor management are i ndi cated
whenever bi ckeri ng, jeal ousy, and fri cti on are present.
Low producti on i s the i nevi tabl e resul t. Frequent
acci dents, i ndi fference, sl oppy work, gri pi ng, compl ai nts
and gri evances, cri ti ci sm of the uni t, buck-passi ng, l oafi ng,
many requests for transfer, poor pl anni ng, and poor
trai ni ng or i ndi fference to trai ni ngal l these danger si gnal s
i ndi cate l ack of cooperati on and poor management.
ELEMENTS TO CONSIDER IN
DEVELOPING COOPERATION
Devel opi ng cooperati on wi thi n your group i s
l argel y a matter of adapti ng your behavi or to meet the
varyi ng si tuati ons you encounter dai l yand i n goi ng out
of your way to show a wi l l i ngness to cooperate. You
cannot si mpl y or der cooperati on.
Resistance to Change
Peopl e resi st change. Even when the change i s
cl earl y for the better, peopl e persi st i n cl i ngi ng to the ol d
way. Remember, unl ess ordered by hi gher authori ty,
changes must not be too fast. They shoul d be properl y
ti med and, i f possi bl e, expl ai ned before they are pl aced
i n effect.
Correcting Mistakes
When you thi nk you need to correct a mi stake a
worker i s maki ng, unl ess safety i s i nvol ved, make the
correcti on through those who deal di rectl y wi th the
i ndi vi dual . Remember the worker takes orders from an
i mmedi ate supervi sor, and that supervi sor may have
val i d reasons for havi ng the i ndi vi dual perform i n a
certai n way.
Delegation of Authority
Good supervi sors soon l earn to del egate work. They
devel op thei r subordi nates and get them to do al l the
routi ne work. These supervi sors then have ti me requi red
to handl e personnel probl ems, study, and do the
necessary pl anni ng and creati ve work. Those who do not
l earn the knack of del egati on may devel op ul cers and
may al so have an uncooperati ve group!
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Training
Trai n at l east one person to handl e your posi ti on,
and do not be afrai d that whomever you trai n wi l l
surpass you. Supervi sors who trai n and devel op
subordi nates make possi bl e thei r own advancement,
because hi gher l evel managers want good peopl e i n
every sl ot.
Good supervi sors provi de for each person i n thei r
uni t. They encourage thei r peopl e to take advantage of
educati onal opportuni ti es. When the i ndi vi dual s i n the
group feel that a supervi sor i s i nterested i n thei r wel fare
and that the job offers more than just pay, they devel op
a strong sense of cooperati on and l oyal ty.
Setting the Example
An i mportant part of your job i s to set an exampl e.
Supervi sors who are enthusi asti c about thei r jobs, who
are fri endl y and good humored, and who foster harmony
among thei r associ ates, do much to create a cooperati ve
atti tude i n thei r group by thei r own exampl e.
Giving Credit
Do not fai l to gi ve credi t where credi t i s due, and do
not forget to pass on any credi t gi ven to you. Good
supervi sors gi ve ful l credi t to the team. Frequent and
si ncere prai se i s a wonderful i ncenti ve to i ndi vi dual s and
to the group as a whol e.
Tactful Handling of Personal Problems
Personal probl ems ari se al most dai l y i n any group
of peopl e. You must tactful l y handl e each probl em.
Rumors about any of your personnel , di sputes between
personnel , fami l y troubl es, and si mi l ar si tuati ons can
di srupt the effi ci ency of the group. Usual l y, posi ti ve
acti on from you i s requi red.
Try to sol ve probl ems that ari se i n your shop or
between crew members, i f sol vi ng those probl ems i s
wi thi n your capabi l i ty. Thi s does not mean that you
shoul d act as a chapl ai n, marri age counsel or, or
psychi atri st. I t emphasi zes the need for you to be abl e to
recogni ze the symptoms of probl ems that requi re speci al
hel p, so that you may arrange to have those probl ems
pl aced i n proper hands as soon as possi bl e.
I n each case, fi rst l i sten and get al l the facts; then
tactful l y bri ng about a sol uti on so that al l concerned
can go back to the job and work i n harmony. The best
course of acti on i s usual l y to face probl ems squarel y
and honestl y, bri ngi ng them out i nto the open on a
one-to-one basi s, and sol vi ng them before they become
major si tuati ons.
BREAKING IN NEW PERSONNEL
Suppose you are i n the mi ddl e of a rush job. You are
behi nd i n your paper work. You have been cal l ed to the
phone unceasi ngl y. You are consi deri ng goi ng on
speci al l i berty because nothi ng has gone ri ght. Then,
ri ght i n the mi ddl e of i t al l , a new crew member, now
assi gned to your shop or crew, arri ves.
The most i mportant thi ng at the moment i s to get
thi s person off to the ri ght start. Remember, the
i mpressi ons thi s i ndi vi dual recei ves duri ng the fi rst days
on the new assi gnment wi l l carryover for a l ong ti me to
come. The future atti tude of thi s person concerni ng the
outfi t i s bei ng mol ded, good or bad, duri ng thi s peri od.
Bel ow are some suggesti ons for properl y handl i ng new
members of your crew.
l Put peopl e at ease. Gi ve them a cordi al greeti ng.
Make them feel that you are gl ad to have them. Be
tactful . Get thei r names strai ght and remember them.
l Show personal i nterest. Seek out topi cs of mutual
i nterest. Ask about thei r previ ous work, thei r fami l i es,
and i f they have been properl y berthed.
l Gi ve them the ri ght poi nt of vi ew. Let them know
you have confi dence i n them and that you expect and
demand good work. Now i s the ti me to bui l d proper
atti tudes and l oyal ty.
l Tel l them about the work. They are eager to know
what they wi l l be doi ng. Show them how thei r jobs wi l l
fi t i n wi th the whol e pi cture and hel p them feel that thei r
jobs are i mportant.
l Gi ve them essenti al i nformati on. Do not confuse
them wi th endl ess detai l s. Wri te down for them some of
the essenti al i nformati on, si nce at thi s ti me they have so
much other i nformati on to remember.
l I ntroduce the new peopl e to each member of the
crew they wi l l work wi th and to any others whom they
need to know.
. See them agai n at the end of the day. Ask them
how they are doi ng and gi ve them a few words of
encour agement.
. I f you cannot personal l y carry out the foregoi ng
suggesti ons, put new personnel i n the hands of a trusted
subordi nate who i s wel l qual i fi ed to handl e the si tuati on.
Expl ai n the reason for your unavai l abi l i ty and tel l the
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new arri val s that you wi l l want to tal k to them l ater i n
the dayand be sure to do i t.
PERSONNEL PROBLEMS
Si nce mi sunderstandi ngs can ari se i n al most any
wor ki ng si tuati on, a compl ai nt i n good fai th, a
di sagreement between the members of the crew, or
di rect or i ndi rect di sobedi ence are probl ems that you
must face and attempt to settl e or sol ve as expedi ti ousl y
as possi bl e.
SCIENTIFIC APPROACH TO
PROBLEM SOLVING
Whenever you have a probl em to sol ve, you shoul d
use a l ogi cal , proven method to gui de you to a
sol uti on. Probl em sol vi ng i s pri mari l y a method of
thi nki ng based on sci enti fi c pr ocedur es. I n the
fol l owi ng paragraphs, we wi l l show you how to use a
sci enti fi c approach to sol ve a probl em. Pl ace yoursel f
i n the hypotheti cal si tuati on of bei ng l eader of a group
of probl em sol vers as you read about the basi c steps
i n probl em sol vi ng.
One of the most i mportant steps i n l earni ng to use
the sci enti fi c approach i s accepti ng the need for a
l ogi cal , or der l y pr ocedur e for eval uati ng a pr obl em. The
procedure we wi l l teach you i s known as the si x-col umn
approach. Over the years, the si x-col umn approach has
been found to gi ve excel l ent resul ts. The col umn ti tl es
represent the phases and sequence of the probl em
sol vi ng process: (1) Facts, (2) Probl em, (3)Possi bl e
sol uti ons, (4) Consequences of possi bl e sol uti ons, (5)
Accepted sol uti ons, and (6) Cause or causes of the
probl em.
A shal l ow l ook at the system may l ead you to thi nk
that the process i s fi ne, as l ong as ti me i s not an
i mportant el ement. You may thi nk you won t often
have enough ti me to use i t. A deeper l ook, however,
wi l l show you that thi s process, properl y l earned
an d pr oper l y u s ed, appl i es to an y pr obl em
r egar dl ess of the ti me el ement. You must then
real i ze that ti me i s rel ati ve. Extra ti me spent up
front saves ti me l ater on. By usi ng the sci enti fi c
approach, you wi l l prevent wheel spi nni ng and
mak e better use of whatever ti me you have
avai l abl e to sol ve the pr obl em. Some pr obl ems
requi re l engthy consi derati on. Others may requi re
onl y a few seconds to determi ne the facts, i denti fy
the probl em, consi der a course of acti on, and then
act. I n ei ther case, the process works. After you
have used the process several ti mes, you wi l l start
to use i t automati cal l y whenever you encounter a
pr obl em.
1. Determi ni ng the facts (col umn 1). I n the
probl em-sol vi ng method, you must determi ne the facts.
Al l good objecti ve reasoni ng i s based on facts, thi ngs,
or events that have actual l y occurred. Peopl e often
i nterject assumpti ons, whi ch are subjecti ve and have not
occurred. I n l earni ng the probl em-sol vi ng method, i nsi st
that your group deal onl y wi th the facts as outl i ned i n
each probl em; or, i f an assumpti on i s accepted, make
sure i t i s i denti fi ed as an assumpti on, not a fact. After
the group has di scussed the probl em and agreed upon
the facts, l i st the facts under col umn #l .
Del ay di scussi on of any facet of the probl em unti l
you are sure you have obtai ned al l perti nent facts.