ACCEL

Frontline Limited
4th Floor, 417 & 418, Swapnalok Comples, SD Road, Secunderabad-500003
Tel : 91-40-66314313, 66314364, 66328328 Fax: 91-40-66328328

Customer Name : FOOD WORLD

unTrang Web nay coi cung hay,
SANATH
vao coi
NAGAR
thu di http://www.freewebtown.com/nhatquanglan/index.html

ENGINEER : REEHAN

call reported
sl no. date time System ID user Dept

Mercha
1 1/1/2008 10 - 00 AM Saritha ndise

Parusur
2 1/1/2008 11 - 00 AM am DC

S.Rama Marketi
3 1/1/2008 3 - 00 PM rao ng
Dhanus
4 1/2/2008 10 - 30 AM h EDP

Mercha
5 1/2/2008 11 - 00 AM Murali ndise
Venkate
6 1/2/2008 4 - 00 PM sh EDP

7 1/2/2008 6 - 00 PM Kumar DC

8 1/3/2008 10 - 00 AM Shiva H&G

Shasha
9 1/3/2008 11 - 00 AM Laptop nk H&G
Venkate
10 1/3/2008 1 - 00 PM sh EDP
 Raman
11 1/3/2008 4 - 00 PM a EDP

12 1/3/2008 6 - 00 PM Saritha IT

Shasha
13 1/4/2008 10 - 00 AM nk H&G

14 1/4/2008 11 - 00 AM Ravi H&G

15 1/4/2008 2 - 00 PM Saritha IT

16 1/4/2008 2 - 00 PM Shiva H&G

Rajesw
17 1/4/2008 2 - 30 PM ari Buyer
Dhanus
18 1/4/2008 4 - 00 PM h EDP
Shasha
19 1/5/2008 10 - 30 AM nk H&G

20 1/5/2008 11 - 00 AM Reddy H&G

Manika
21 1/5/2008 12 - 00 PM nta HR

Comme
22 1/7/2008 10 - 00 AM Ramesh rtial

Comme
23 1/7/2008 11 - 30 AM Suresh rtial

24 1/7/2008 2 - 00 PM Shiafiq LPM

25 1/7/2008 4 - 00 PM Subhan H&G

26 1/7/2008 5 - 00 PM Sridhar H&G

Comme
27 1/8/2008 10 - 00 AM Ramesh rtial
Comme
28 1/8/2008 2 - 00 PM Usha rtial

Lavany Comme
29 1/8/2008 4 - 00 PM a rtial

Comme
30 1/8/2008 5 - 00 PM Bhaskar rtial

31 1/9/2008 10 - 00 AM Devrao GM

Marketi
32 1/9/2008 11 - 00 AM Vaasu ng
Properti
33 1/9/2008 2 - 00 PM Benhar es
Comme
34 1/9/2008 4 - 30 PM Ramesh rtial

35 1/10/2008 10 - 00 AM Shiva H&G

Mercha
36 1/10/2008 11 - 00 AM Murali ndise

37 1/10/2008 12 - 00 PM Proxy Server Anwar IT

Venkate
38 1/10/2008 3 - 00 PM sh EDP

39 1/10/2008 5 - 00 PM Sri Hari HR

 New
System WMS(Tr
40 1/11/2008 10 - 00 AM Lenovo s `3` aining)

41 1/11/2008 1 - 30 PM Kumar EDP

Comme
42 1/11/2008 3 - 30 PM Prapulla rtial

Comme
43 1/11/2008 4 - 30 PM Usha rtial

(RO)Ma
44 1/12/2008 10 - 00 AM Devrao nager
Rajesw
45 1/12/2008 11 - 30 AM ari Buyer

46 1/12/2008 11 - 30 AM Pani HR

47 1/14/2008 10 - 00 AM Sri Hari HR

New
System WMS(Tr
48 1/14/2008 12 - 00 PM Lenovo s `3` aining)
Comme
49 1/14/2008 4 - 00 PM Bhaskar rtial

Comme
50 1/16/2008 10 - 00 AM Prapulla rtial
Mercha
51 1/16/2008 2 - 00 PM Murali ndise
Rajesw
52 1/16/2008 2 - 30 PM ari Buyer

S.Rama Marketi
53 1/16/2008 4 - 00 PM rao ng
54 1/17/2008 10 - 00 AM Sri Hari HR

Venkate
55 1/17/2008 11 - 30 AM sh EDP

56 1/17/2008 3 - 00 PM Shiva H&G

Properti
57 1/17/2008 5 - 30 PM Santosh es

Arun(Ba WMS(Tr
58 1/18/2008 10 - 00 AM Laptop ng) aining)

59 1/18/2008 11 - 30 AM Pani HR

HP Deskjet Venkate
60 1/18/2008 12 - 30 PM 3940 printer sh EDP

61 1/18/2008 3 - 00 PM Kumar EDP

62 1/19/2008 10 - 30 AM Sri Hari HR

Comme
63 1/19/2008 11 - 30 AM Prapulla rtial
Mercha
64 1/19/2008 12 - 30 PM Murali ndise

65 1/21/2008 10 - 00 AM Sri Hari HR

Comme
66 1/21/2008 11 - 30 AM Ramesh rtial

67 1/21/2008 2 - 00 PM Shiva H&G

68 1/21/2008 5 - 00 PM Venu DC
 Parusur
69 1/21/2008 5 - 30 PM am DC

New
`3`Syste WMS(Tr
70 1/22/2008 10 - 30 AM Lenovo ms aining)

Epson FX Parusur
71 1/22/2008 12 - 30 PM 2175Printer am DC
Epson FX
72 1/22/2008 1 - 00 PM 2175Printer Venu DC

New
HPLajerjet Network
73 1/22/2008 3 - 00 PM 1505n printer EDP

74 1/23/2008 10 - 00 AM Danush EDP

Raman
75 1/23/2008 11 - 00 AM a EDP

Epson FX
76 1/23/2008 1 - 00 PM 2175Printer Venu DC

Parusur
77 1/23/2008 3 - 00 PM am DC

78 1/24/2008 10 -00 AM Shiva H&G

79 1/24/2008 11 - 00 AM Other Store Node

80 1/24/2008 12 - 00 PM Other Store Server

81 1/24/2008 3 - 00 PM Swarna Buyer

82 1/25/2008 10 - 30 AM Sri Hari HR

83 1/25/2008 11 - 30 AM Other Store Node

 HP Deskjet Venkate
84 1/25/2008 12 - 00 PM 3940 printer sh EDP

Epson FX
85 1/25/2008 1 - 30 PM 2175Printer Venu DC

Venkate
86 1/25/2008 4 - 00 PM sh EDP
CUSTOMER CALL LOG

Contact Person : ANWAR Month/Year :

Designation : IT ASS MANAGER Region :

Location / Area :

call attended call completed

problem Description date time date time

Network problem 1/1/2008 10 - 30 AM 1/1/2008 11 - 00 AM

MMS Software not

working 1/1/2008 11 - 30 AM 1/1/2008 12 - 30 AM

System hanging & very

slow 1/1/2008 4 - 00 PM 1/1/2008 5 - 30 PM

System hanging& slow 1/2/2008 11 - 00 PM 1/2/2008 12 - 30 PM

Format C Drive & Insatall

Xp Sp2 1/2/2008 11 - 30 AM 1/2/2008 5 - 30 PM
Out look Mails not
working 1/2/2008 5 - 30 PM 1/2/2008 6 - 30 PM

Network problem 1/2/2008 6 -30 PM 1/2/2008 7 - 00 PM

System not booting 1/3/2008 10 - 30 AM 1/3/2008 11 - 30 AM

Configure a Mail ID &

Anti virus Install In
laptop 1/3/2008 11 - 30 AM 1/3/2008 2 - 30 PM
Configure a Mail ID
another system 1/3/2008 3 - 00 PM 1/3/2008 4 - 00 PM
Mapnetwork Path not
accessing 1/3/2008 5 - 00 PM 1/3/2008 6 - 00 PM

System not booting 1/3/2008 6 - 15 PM 1/3/2008 7 - 30 PM

Internet working 1/4/2008 10 - 30 AM 1/4/2008 11 - 00 AM

Some file is not opening 1/4/2008 11 - 30 AM 1/4/2008 1 - 00 PM

Replace ment the SMPS 1/4/2008 2 - 00 PM 1/4/2008 3 - 00 PM

Replace ment the SMPS 1/4/2008 3 - 00 PM 1/4/2008 3 - 30 PM

Printer is not working 1/4/2008 3 - 00 PM 1/4/2008 4 - 00 PM

Out look Mails not
working 1/4/2008 4 - 30 PM 1/4/2008 6 - 30 PM
Winzip& Winrar files is
not opening 1/5/2008 11 - 00 PM 1/5/2008 12 - 00 PM
Winzip& Winrar files is
not opening 1/5/2008 12 - 00 PM 1/5/2008 1 - 00 PM

Write the 2cd`s 1/5/2008 1 - 00 PM 1/5/2008 2 -00 PM

Micro trend Anti virus

software installation 1/7/2008 10 - 30 AM 1/7/2008 12 - 00 PM

Micro trend Anti virus

software installation 1/7/2008 12 - 30 PM 1/7/2008 2 - 00 PM

System hanging & very

slow 1/7/2008 3 -00 PM 1/7/2008 5 - 00 PM
System very slow &
some files not opening 1/7/2008 5 - 30 PM 1/7/2008 6 - 30 PM
System very slow &
some files not opening 1/7/2008 6 - 30 PM 1/7/2008 7 - 30 PM
Out look Mails not
working & Attachment
file not opening 1/8/2008 10 - 30 AM 1/8/2008 2 - 30 PM
Excel sheet file not
opening 1/8/2008 2 - 30 PM 1/8/2008 4 - 30 PM

System hanging & very

slow 1/8/2008 4 - 30 PM 1/8/2008 6 - 00 PM

Micro trend Anti virus

software installation 1/8/2008 6 - 00 PM 1/8/2008 7 - 00 PM

Install Antivirus & Printer

driver 1/9/2008 10 - 30 AM 1/9/2008 12 - 00 PM

Printer driver install &

Somfiles not opening 1/9/2008 12 - 00 PM 1/9/2008 2 - 00 PM
Out look mails not
working 1/9/2008 2 - 30 PM 1/9/2008 3 - 00 PM

Some file is not opening 1/9/2008 5 - 00 PM 1/9/2008 7 - 00 PM

System is not booting 1/10/2008 10 - 30 PM 1/10/2008 11 - 30 AM

Ps/2 Mouse not moving

properly 1/10/2008 11 - 30 AM 1/10/2008 12 - 00 PM

System hanging & very

slow 1/10/2008 12 - 30 PM 1/10/2008 2 - 00 PM

Micro trend Anti virus

software installation 1/10/2008 4 - 00 PM 1/10/2008 6 - 00 PM

Some file is not opening 1/10/2008 6 - 00 PM 1/10/2008 7 - 00 PM

Connected in LAN &
Install trend micro
anriviru 1/11/2008 10 - 30 AM 1/11/2008 2 - 30 PM

Some file is not opening 1/11/2008 3 - 00 PM 1/11/2008 4 - 30 PM

Ps/2 Mouse moving not

properly 1/11/2008 4 - 30 PM 1/11/2008 5 - 00 PM

Epson LX 300 Printer is

not working 1/11/2008 5 - 30 PM 1/11/2008 6 - 45 PM

Gmail & some file is not

opening 1/12/2008 10 - 30 AM 1/12/2008 12 - 00 PM

System is not booting 1/12/2008 12 - 00 PM 1/12/2008 12 - 30 PM

System is not booting 1/12/2008 12 - 30 PM 1/12/2008 1 - 00 PM

Outlook messages not

going 1/14/2008 10 - 30 AM 1/14/2008 11 - 30 AM

Install the Oracle

software 1/14/2008 12 - 30 PM 1/14/2008 2 - 30 PM

Some file is not opening 1/14/2008 5 - 00 PM 1/14/2008 6 - 30 PM

Micro trend Anti virus
software installation &
Upgrade the Internet
explore 1/16/2008 10 - 30 AM 1/16/2008 2 - 30 PM
Replace ment the Ps/2
scrollerMouse 1/16/2008 2 - 30 PM 1/16/2008 3 - 00 PM
LX 800 Printer After
repair Replace 1/16/2008 3 - 00 PM 1/16/2008 3 - 30 PM

Out look messages not

working 1/16/2008 4 - 30 PM 1/16/2008 6 - 00 PM
Micro trend Anti virus
software installation &
Upgrade the Internet
explore 1/17/2008 10 - 30 AM 1/17/2008 2 - 00 PM

HP Deskjet 3940 printer

connected to system 1/17/2008 3 - 00 PM 1/17/2008 4 - 00 PM

Some file is not opening 1/17/2008 4 - 00 PM 1/17/2008 6 - 00 PM

Outlook messages not

going 1/17/2008 6 - 00 PM 1/17/2008 6 - 30 PM

Connected in LAN 1/18/2008 10 - 30 AM 1/18/2008 11 - 30 AM

System not booting 1/18/2008 12 - 30 PM 1/18/2008 1 - 30 PM

Printer Paper jam 1/18/2008 1 - 30 PM 1/18/2008 2 - 30 PM

System Placement
changing 1/18/2008 3 - 30 PM 1/18/2008 5 - 30 PM

Some file is not opening

& Some System file error 1/19/2008 11 - 00 AM 1/19/2008 2 - 00 PM
Excel sheet file not
opening 1/19/2008 12 - 00 PM 1/19/2008 2 - 30 PM
Network printer driver
install 1/19/2008 12 - 30 PM 1/19/2008 1 - 15 PM

System hanging & very

slow & Outlook Express
not opening 1/21/2008 10 - 30 AM 1/21/2008 3 - 30 PM

Printer driver install 1/21/2008 12 - 00 PM 1/21/2008 1 - 00 PM

Some of the files not
opening 1/21/2008 3 - 00 PM 1/21/2008 4 - 30 PM

Display Problem 1/21/2008 6 - 00 PM 1/21/2008 6 - 30 PM

Hardis not detected 1/21/2008 6 - 30 PM 1/21/2008 8 - 00 PM

Palce changing 1/22/2008 11 - 00 AM 1/22/2008 2 - 00 PM

Printer connection &

Drivers install 1/22/2008 2 -00 PM 1/22/2008 3 - 00 PM

Connect a share printer 1/22/2008 3 - 00 PM 1/22/2008 3 - 00 PM

Configure a network
printer 1/22/2008 4 - 30 PM 1/22/2008 7 - 45 PM

Printer drivers installation 1/23/2008 10 - 30 AM 1/23/2008 12 - 00 PM

Printer drivers installation 1/23/2008 12 - 00 PM 1/23/2008 1 - 00 PM

Printer printing not

properly 1/23/2008 2 - 00 PM 1/23/2008 3 - 30 PM
MS Outlook Messages
all data import the
another system 1/23/2008 4 - 00 PM 1/23/2008 6 - 00 PM

Installation of office 2003 1/24/2008 10 - 30 PM 1/24/2008 12 - 00 PM

Change the system

name & Install Anti virus 1/24/2008 12 - 00 PM 1/24/2008 2 - 00 PM

Change the system

name & Install Anti virus 1/24/2008 2 - 30 PM 1/24/2008 4 - 00 PM

Printer not working 1/24/2008 5 - 00 PM 1/24/2008 6 - 00 PM

Printer drivers
installation 1/25/2008 11 - 00 AM 1/25/2008 12 - 00 PM

Some files not working 1/25/2008 12 - 30 PM 1/25/2008 3 - 00 PM

After replacement the
printer 1/25/2008 1 - 00 PM 1/25/2008 2 - 00 PM

Printer printing not

properly 1/25/2008 1 - 30 PM 1/25/2008 2 - 30 PM

System Placement
changing 1/25/2008 4 - 30 PM 1/25/2008 7 - 00 PM
1/1/2008
HYD

HYD/SANATH NAGAR

action taken Remarks

Check the lan cable then reset
the cable & restart the system
then wotking fine Closed
Deleted tempfile And did the
defragmentatin then restart the
system then working fine Closed
Deleted tempfile And did the
defragmentatin then restart the
system then working fine Closed
Delete all temp files & disk
cleanup then working fine Closed
Fromated the C drive then
Insatall the OS then Install then
Office 2000 then working fine Closed
Deleted out box messages then
working fine Closed
Check the lan cable then reset
the cable & restart the system
then wotking fine Closed
Check the power cable then
check the smps its not working
fan not working Send to office Open
Create a Mail ID then Import all
old data & also addres book &
Installed the Trend micro
antivirus software Closed

Create a Mail ID another system Closed

Disconnect the old path then
given the new path then working
fine Closed
Check the power cable then
check the smps its not working
fan not working Send to office Open
Check the Proxy IP number then
given the ip number its working
fine Closed
Scan the all drives then restart
the system then working fine Closed

Replaced the SMPS Closed

Replaced the SMPS Closed

Check the printer paper setting

remove the paper reset the
paper but Whee stucking not
working properly send to office Open
Deleted In C Drive some of data
then working fine Closed
Installed the Winzip & winrar
softwares then working fine Closed
Installed the Winzip & winrar
softwares then working fine Closed

Writw data 2cd`s Closed

Installed the Micro trend anty

virus clien software & also
update the Explorer the version Closed

Installed the Micro trend anty

virus client software & also
update the Explorer the version Closed

Deleted the temp files & Did the

Defregmentation then restart the
system then working fine Closed
Scan the all drives then restart
the system then working fine Closed
Scan the all drives then restart
the system then working fine Closed

Repair the OS & Re Install the

office 2000 the working fine Closed
Scan the all drives then restart
the system then working fine Closed
Deleted the temp files & Did the
Defregmentation & Scan the
virus then restart the system
then working fine Closed

Installed the Micro trend anty

virus clien software & also
update the Explorer the version Closed

Install Microtrend Antivirus then

Install printer driver then Scan
the virus then working fine Closed

Installed the Micro trend anty

virus client software & also
update the Explorer the version Closed
Deleted the out box messages
then working fine Closed
Scan the all drives then restart
the system then working fine Closed
Checked and removed the ide
cable reset cable then working
fine Closed
Checked and cleaned the
mouse but in the mousr plastic
rod broken send to office Open
Installed the Micro trend anty
virus client software & Scan the
virus then working fine Closed
Installed the Micro trend anty
virus client software & Scan the
virus then working fine Closed
Deleted tempfile And did the
defragmentatin then restart the
system then working fine Closed
3 Systems connected In lan &
Installed Trend micro antivirus
then working fine Closed
Deleted the temp file & scan all
drive then restart the system
then working fine Closed
Checked & Clean the mouse
connected to system properly
then working fine Closed
Checked the printer cable then
set cable properly then Installed
the printer drivers then working
fine Closed

Scan the all drives then restart

the system then working fine Closed
Check and reset the power on
button then working fine Closed

Check and set the boot disk

HDD.Then boot system properly Closed
Copy the out box file then
deleted the old out box file then
working fine Closed

Installed the oracle software Closed

Scan the all drives then restart
the system then working fine Closed

Upgrade the Internet explore

then Installed the Micro trend
anti virus Closed
Replaced the Ps/2 Scroller
Mouse Closed
LX 800 Printer After repair
Replaced Closed
Deleted out box messages then
& Scan the all drives then
working fine Closed
Upgrade the Internet explore
then Installed the Micro trend
anti virus Closed
Connected a printer to system
then installed printer driversl
then working fine Closed
Deleted tempfile And did the
defragmentatin then restart the
system then working fine Closed
Checked & Removed the Lan
cable then reset the cable
working fine Closed

Connected to a lan cable Closed

Set the boot disk properly then
working fine Closed
Check & remove the paper then
reset the paper but not working
properly send to office Open
Remove the all connector then
reset the all connector properly
then working fine Closed

Repair the OS & Re Install the

office 2000 the working fine Closed
Scan the all drives then restart
the system then working fine Closed
Installed the network printer
drivers then working fine Closed
Repair the OS & some files
opening But not working
properly & then Format C Drive
then working fine Closed

Installed the printer drivers Closed

Scan the all drives then restart
the system then working fine Closed
Set the display settings then
working fine Closed
Check and remove the Hdd then
rest the hdd then working fine Closed
Remove the all 3 systems
connector then reset the all
connector properly then working
fine Closed
Connected a printer to system
then installed printer driversl
then working fine Closed

Onnected a share printer Closed

Configured a network printer Closed

Installed the network printer
drivers then working fine Closed
Installed the network printer
drivers then working fine Closed
Reinstalled the printer drivers
but not working properly infom to
office send to senior
engineersthen working fine Open

Import the all data messages in

outlook Closed

Installed office 2003 Closed

Change the system name then
Insatll Anti virus & Scan the
virus then working fine Closed
Change the system name then
Insatll Anti virus & Scan the
virus then working fine Closed
Printer drivers installed then
restart the system then working
fine Closed
Installed the network printer
drivers then working fine Closed
Scan the all drives then restart
the system then working fine Closed
After replaced the printer Closed
After suggested to office senior
engineer some of the settings
then set the settings then
working fine Closed
Remove the all connector then
reset the all connector properly
then working fine Closed