Anty beth 1604-295-4439

Ricky - 1-306-585-3519 Mary Ann - 1-306-543-7873

October 15, 2009

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To whom it may Concern:

Dear Sir / Madam,

Greetings in the name of the Lord!

Having come to know that there are job opportunities in your company, I, Katherine Joy
D. Castillo would like to submit to you my application for your consideration as a
CUSTOMER SERVICE REPRESENTATIVE / TECHNICAL SUPPORT. My education at Saint
Paul University Philippines and my recent employment as CSR at ICT Ortigas have
equipped me enough with the necessary knowledge and skills needed for such position
but would still be willing to accept variations for my professional growth.

I'm very enthusiastic, fun and energetic person, easy to get along with others and willing
to learn new things, accept constructive criticism and with strong leadership skills,
excellent communication and organizational skills and have the ability to work under
pressure.

I'm willing to work on fast-paced work environment, on shifting time schedules and can
work on weekends and holidays.

If given the opportunity, I would like to join your organization where work requires great
variety of experiences for personal advancement. Attached herewith is my resume for
your ready reference. I am willing to take any examinations and undergo interviews at a
time most convenient to you.

Thank you.

Very Respectfully Yours,

____________________________
KATHERINE JOY D. CASTILLO

KATHERINE JOY D. CASTILLO

27-M Red Khole Apartments Kamias Road

Barangay Pinyahan Quezon City, Philippines 1102

Mobile No.: 0922-841-1946 / 02-436-4135

Email Address: joy_ollitsac@yahoo.com

EDUCATION

I. PERSONAL DATA:

Gender : Female

Age : 24 yrs. old

Civil Status : Single

Date of Birth : July 03, 1985

Place of Birth : Tuguegarao City, Cagayan

Religion : Roman Catholic

Nationality : Filipino

Height : 5’2”

Weight : 50 kls (110 lbs)

Name of Father : Julio B. Castillo

Name of Mother : Melnida D. Castillo

Language : Tagalog; English

II. HIGHLIGHTS OF QUALIFICATIONS

• Registered Nurse with License No: 0419770, issued by the Professional Regulation

Commission, Manila, Philippines

Date Issued: February 21, 2007 Valid Until: July 03, 2010
• IELTS (Academic) Passer - Total Band Score: 7.5

Speaking – 7.5; Listening – 8.0; Writing – 7.0; Reading – 7.0

Result Released: June 24, 2008 Valid Until: June 24, 2010
• One (1) year experience at THE MEDICAL CITY

ONCOLOGY DEPARTMENT (staff nurse)

AMBULATORY OPERATING ROOM (during special procedures)

Date Started: April 1, 2007 Date Ended: May 09, 2007 (trainee nurse)

Date Started: May 09, 2007 Date Ended: April 1, 2008 (staff nurse)
• LICENSED IV THERAPY NURSE

Date Issued: May 19, 2007 Valid Until: May 19, 2010
• LICENSED BASIC LIFE SUPPORT AND FIRST AIDER NURSE

Date Issued: June 27, 2008 Valid Until: June 27, 2009

III. EDUCATIONAL BACKGROUND

Tertiary Level: Saint Paul University Philippines

Tuguegarao City, Cagayan Valley, Philippines

Bachelor of Science in Nursing 2002 – 2006

Secondary Level: University of Saint Louis Tuguegarao

Tuguegarao City, Cagayan Valley, Philippines 1998 – 2002

Primary Level: Tuguegarao West Central Elementary School

Tuguegarao City, Cagayan Valley, Philippines 1992 - 1998

 AWARDS RECEIVED

RED CROSS YOUTH Silver Medal Award

DEPARTMENTAL LEADERSHIP AWARD Certificate

COMMUNITY HEALTH NURSING AWARD Certificate

DEAN’S LISTER

FIRST YEAR COLLEGE Second Semester (S.Y. 2002-2003)

SECOND YEAR COLLEGE First Semester (S.Y. 2003-2004)

Second Semester (S.Y. 2003-2004)

IV. EMPLOYMENT RECORD

Name of Employer : ICT ORTIGAS

Address : Ortigas Avenue, Pasig City Philippines

Position : Loan Consultant / CSR

Account : JP MORGAN CHASE BANK - EDUCATIONAL LOAN

No. of Hours Rendered Per Week : 40 hrs (Night Shift)

Inclusive Date : November 18, 2008 - February 14, 2009

______________________________________________________________________________

Name of Employer : THE MEDICAL CITY

Address : Ortigas Avenue, Pasig City Philippines

Position : Staff Nurse

Unit/ Department : Oncology Department

Nurse-Patient Ratio : 1:6

No. of Hours Rendered Per Week : 40 hrs

No. of Hours Rendered Per Year : 1, 920 hrs

Total No. of Hours Rendered : 1, 920 hrs

Inclusive Date : April 1,2007toMay 9,2008–Trainee Nurse

: May 09, 2007 to April 1, 2008 - Staff Nurse

Job Summary: Provides professional nursing care in assigned unit. Performs frequent patient

evaluations, including monitoring and tracking vital signs, performing procedures such as IV

placement, and administering medications. Develops the day-to-day nursing care plans both in

hospital, and for care after discharge by families.

V. TRAININGS/ SEMINARS ATTENDED

Title : “Effective Communication Seminar and Workshop”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : November 26, 2007

Title : “Basic Service Architecture Seminar and Workshop”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : November 20 - 21, 2007

 Title : “Stress Management Seminar and Workshop”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : October 10, 2007

Title : “Managing Internal Customer Service”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : September 20, 2007

Title : “Corporate Orientation Program”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : June 14, 2007

Title : “Nurse’s Training Assistance Program”

Address : The Medical City Ortigas Avenue, Pasig City

Conducted by : Human Resource Department

Inclusive Date : April 2007

VI. CHARACTER REFERENCE/S

Name: Mrs. Cecille Sandoval, R.N. Name: Ms. Kristine Joyce S. Ogot
Position: Supervisor of the Oncology Position: Head Nurse of the Oncology

Department Department

Address: The Medical City Ortigas Avenue, Address: The Medical City Ortigas Avenue,

Pasig City Philippines Pasig City Philippines

Contact No: (632) 635-6789 Local 6527 Contact No: (632) 635-6789 Local 6527

Name: Mr. Erwin Alcazaren, M.D. Name: Mrs. Aldine Astrid Basa-Ocampo, M.D.
Position: Head of Oncology Department Position: Manager of Breast Cancer Unit

Address: The Medical City Ortigas Avenue, Address: The Medical City Ortigas Avenue,

Pasig City Philippines Pasig City Philippines

Contact No: (632) 635-6789 Local 6527 Contact No: (632) 635-6789 Local 6527

Name: Mrs. Amelia P. Ocampo

Position: Administrative Assistant

Address: The Medical City Ortigas Avenue,

Pasig City Philippines

Contact No: (632) 635-6789 Local 6527

I certify that the above information is true and correct to the best of my knowledge and ability.
_________________________________

Katherine Joy D. Castillo

(signature)