Data & Communication

What is data and how data transfer happens?

Product - Wired and Wireless
GPRS, 3G, BlackBerry, Dongle, Smart Phones, ILP, LL, MPLS,
Feature Benefits & Advantage
Specification, Utility, Speed, Tariff, Compatibility, Product
position
FAQs
Frequently asked queries by various Touch points
Contact points
Internal and Customer contact points for quick resolution
Escalation matrix
Five level escalation matrix to customer
Services centers
BlackBerry I phone & Dongle service center with TAT
Self-care utilities
Online provisioning thru self-care, SMS, Website USSD, Usage
calculator
Processes
Activation, Shifting, Migration, Cancellation, Waiver

Introduction to Data
Data Communications :
Data Communications is the transfer of data or information between a source and a receiver. The source transmits the data and the receiver
receives it. The actual generation of the information is not part of Data Communications nor is the resulting action of the information at the
receiver. Data Communication is interested in the transfer of data, the method of transfer and the preservation of the data during the transfer
process.
In Local Area Networks, we are interested in "connectivity", connecting computers together to share resources. Even though the computers can
have different disk operating systems, languages, cabling and locations, they still can communicate to one another and share resources.
The purpose of Data Communications is to provide the rules and regulations that allow computers with different disk operating systems,
languages, cabling and locations to share resources. The rules and regulations are called protocols and standards in Data Communications.
Why Telecommunications?
What does networking have to do with telephones?
Telephones and networking work hand in hand. The telecommunications industry has been gradually integrating with the computer industry and
the computer industry has been gradually integrating with the telecommunications industry. The common goal is to join distantly located Local
Area Networks into Metropolitan and Wide Area Networks (MANs and WANs).
Voice Channels :
First thing that comes to mind is telephone systems and the phone at home. Talking to someone on the phone uses Voice Channels. This doesn't
seem to have much to do with Networks!
We do use voice channels for modem communications to connect to BBSs (Bulletin Board Services) or to connect to the Internet. We also use
voice channels to connect LANs using remote access. Due to the bandwidth limits on the Voice Channel, the data transfer rate is relatively slow.
Voice Channel: Dial-up connection through a modem using standard telephone lines. Typical Voice Channel communication rates are: 300, 1200,
2400, 9600, 14.4k, 19.2k, 28.8k, 33.6k and 56 kbps (bits per second).


Data Channels :
Data channels are dedicated lines for communicating digitized voice and data. At the end of 1996, there was a major milestone where more data
was communicated in North America's telecommunications system than voice.
Data Transmission conversion (kilobit):
In data communications, a kilobit is a thousand bits, or 1,000 (103) bits. It's commonly used for measuring the amount of data
that is transferred in a second between two telecommunication points. Kilobits per second is usually shortened to Kbps.
Some sources define a kilobit to mean 1,024 (that is, 210) bits. Although the bit is a unit of the binary number system, bits in
data communications are discrete signal pulses and have historically been counted using the decimal number system. For
example, 28.8 kilobits per second (Kbps) is 28,800 bits per second. Because of computer architecture and memory address
boundaries, bytes are always some multiple or exponent of two.

Binary code :
A binary code is a way of representing text or computer processor instructions by the use of the binary number system's two-binary digits 0 and 1.
This is accomplished by assigning a bit string to each particular symbol or instruction. For example, a binary string of eight binary digits (bits) can
represent any of 256 possible values and can therefore correspond to a variety of different symbols, letters or instructions.
In computing and telecommunication, binary codes are used for any of a variety of methods of encoding data, such as character strings, into bit
strings. Those methods may be fixed-width or variable-width. In a fixed-width binary code, each letter, digit, or other character, is represented by a
bit string of the same length; that bit string, interpreted as a binary number, is usually displayed in code tables in octal, decimal or hexadecimal
notation. There are many character sets and many character encodings for them.
A bit string, interpreted as a binary number, can be translated into a decimal number. For example, the lowercase "a" as represented by the bit
string 01100001, can also be represented as the decimal number 97.
Byte :
The byte is a unit of digital information in computing and telecommunications that most commonly consists of eight bits. Historically, a byte was
the number of bits used to encode a single character of text in a computer
[1][2]
and for this reason it is the basic addressable element in many
computer architectures.
The size of the byte has historically been hardware dependent and no definitive standards exist that mandate the size. The de facto standard of
eight bits is a convenient power of two permitting the values 0 through 255 for one byte. Many types of applications use variables representable in
eight or fewer bits, and processor designers optimize for this common usage. The popularity of major commercial computing architectures have
aided in the ubiquitous acceptance of the 8-bit size.
File Storage Capacity by Bits and Bytes
bit Byte Kilobyte Megabyte Gigabyte
Bit 1 8 8,192 8,388,608 8,589,934,592
Byte 8 1 1,024 1,048,576 1,073,741,824
Kilobyte 8,192 1,024 1 1,024 1,048,576
Megabyte 8,388,608 1,048,576 1,024 1 1,024
Gigabyte 8,589,934,592 1,073,741,824 1,048,576 1,024 1
Terabyte 8,796,093,022,208 1,099,511,627,776 1,073,741,824 1,048,576 1,024
Petabyte 9,007,199,254,740,992 1,125,899,906,842,624 1,099,511,627,776 1,073,741,824 1,048,576
Exabyte 9,223,372,036,854,775,808 1,152,921,504,606,846,976 1,125,899,906,842,624 1,099,511,627,776 1,073,741,824
Zettabyte 9,444,732,965,739,290,427,392 1,180,591,620,717,411,303,424 1,152,921,504,606,846,976 1,125,899,906,842,624 1,099,511,627,776

Bit : A Bit is a value of either a 0 or 1.
Nibble : A Nibble is 4 bits.
Byte : A Byte is 8 bits.
Kilobyte (KB) : A Kilobyte is 1,024 bytes.
Megabyte (MB) : A Megabyte is 1,048,576 bytes or 1,024 Kilobytes
873 pages of plaintext (1,200 characters)
4 books (200 pages or 240,000 characters)

Gigabyte (GB) : A Gigabyte is 1,073,741,824 (2
30
) bytes. 1,024 Megabytes, or 1,048,576 Kilobytes.
894,784 pages of plaintext (1,200 characters)
4,473 books (200 pages or 240,000 characters)
341 digital pictures (with 3MB average file size)
256 MP3 audio files (with 4MB average file size)
1 650MB CD
Terabyte (TB) : A Terabyte is 1,099,511,627,776 (2
40
) bytes, 1,024 Gigabytes, or 1,048,576 Megabytes.
916,259,689 pages of plaintext (1,200 characters)
4,581,298 books (200 pages or 240,000 characters)
349,525 digital pictures (with 3MB average file size)
262,144 MP3 audio files (with 4MB average file size)
1,613 650MB CD's
233 4.38GB DVD's
40 25GB Blu-ray discs
Petabyte (PB) : A Petabyte is 1,125,899,906,842,624 (2
50
) bytes, 1,024 Terabytes, or 1,048,576 Gigabytes.
938,249,922,368 pages of plaintext (1,200 characters)
4,691,249,611 books (200 pages or 240,000 characters)
357,913,941 digital pictures (with 3MB average file size)
268,435,456 MP3 audio files (with 4MB average file size)
1,651,910 650MB CD's
239,400 4.38GB DVD's
41,943 25GB Blu-ray discs
Exabyte (EB) : A Exabyte is 1,152,921,504,606,846,976 (2
60
) bytes, 1,024 Petabytes, or 1,048,576 Terabytes.
960,767,920,505,705 pages of plaintext (1,200 characters)
4,803,839,602,528 books (200 pages or 240,000 characters)
366,503,875,925 digital pictures (with 3MB average file size)
274,877,906,944 MP3 audio files (with 4MB average file size)
1,691,556,350 650MB CD's
245,146,535 4.38GB DVD's
42,949,672 25GB Blu-ray discs
Zettabyte (ZB) : A Zettabyte is 1,180,591,620,717,411,303,424 (2
70
) bytes, 1,024 Exabytes, or 1,048,576 Petabytes.
983,826,350,597,842,752 pages of plaintext (1,200 characters)
4,919,131,752,989,213 books (200 pages or 240,000 characters)
375,299,968,947,541 digital pictures (with 3MB average file size)
281,474,976,710,656 MP3 audio files (with 4MB average file size)
1,732,153,702,834 650MB CD's
251,030,052,003 4.38GB DVD's
43,980,465,111 25GB Blu-ray discs
Yottabyte (YB) : A Yottabyte is 1,208,925,819,614,629,174,706,176 (2
80
) bytes, 1,024 Zettabytes, or 1,048,576 Exabytes.
1,007,438,183,012,190,978,921 pages of plaintext (1,200 characters)
5,037,190,915,060,954,894 books (200 pages or 240,000 characters)
384,307,168,202,282,325 digital pictures (with 3MB average file size)
288,230,376,151,711,744 MP3 audio files (with 4MB average file size)
1,773,725,391,702,841 650MB CD's
257,054,773,251,740 4.38GB DVD's
45,035,996,273,704 25GB Blu-ray discs

Networking :
LAN :
LANs (local area networks) are networks that connect computers and resources together in a building or buildings close together.

The components used by LANs can be divided into cabling standards, hardware and protocols. Examples of cabling standards used on LANs are:
Cat 3, 4 and 5 cables
IBM Type 19 cabling standards
EIA568A and 568B
Ethernet cabling standards: IEEE 802.3 (10Base5), IEEE 802.3a (10Base2), IEEE 802.3i (10BaseT)
Unshielded Twisted Pair (UTP)
Shielded Twisted Pair (STP)
Connectors: RJ45, RJ11, Hermaphroditic connectors, RS232, DB25, BNC, TEE

MAN :
Metropolitan Area Networks (MANs) are networks that connect LANs together within a city.

The main criteria for a MAN is that the connection between LANs is through a local exchange carrier (the local phone company). The
protocols that are used for MANs are quite different from LANs except for ATM which can be used for both under certain conditions.
Examples of MAN protocols are:
RS232, V35
X.25 (56kbps), PADs
Frame Relay (up to 45 Mbps), FRADs
Asynchronous Transfer Mode (ATM)
ISDN (Integrated Services Digital Network) PRI and BRI
Dedicated T1 lines (1.544 Mbps) and Fractional T1
T3 (45 Mbps) and OC3 lines (155 Mbps)
ADSL (Asymmetrical Digital Subscriber Line) up to 8 Mbps
xDSL (many different types of Digital Subscriber Lines)

WAN :
Wide Area Networks (WANs) connect LANs together between cities.

The main difference between a MAN and a WAN is that the WAN uses Long Distance Carriers. Otherwise the same protocols and
equipment are used as a MAN.




Technologies Update :

SMS, 3G, DTH, LTE, MPEG 4, BWA... the list is endless. Every day we come across new technologies which bring newer experiences and enrich
our lives. However, many times, we dont understand the how this tech works.
Mobile telephony entered our lives like a revolution. It forever changed the way we communicated with others, how connected we stay with the
world and how a small device can become the most essential tool to survive in todays world.
While all of us are dependent on this tiny device, how many of us are aware of the technology which drives this communication revolution? The
launch of 3G services in India earlier this year, was much hyped about and people eagerly looked at upgrading from the good old GSM service to
the promising new 3G. However, GSM is still the lifeline of mobile communication in India.
So what is GSM? Here is a quick sneak peek to the technology our lives revolve around..
GSM

Emanating from the roots set by walkie talkie, the two way radio handsets by Motorola, Mobile Telephone service was first launched in St. Louis
in 1946 via just three radio channels. Till 1973, this technology was limited to phones installed in cars and other vehicles. The advancement of
technology resulted in first generation (1G) on mobile phones which used multiple cell sites and had the ability to transfer calls from one site to the
next as the user travelled between cells during a conversation, paving the way to the mobile phone revolution!
First generation (1G)
The first commercially automated cellular network (the 1G generation) was launched in Japan by NTT in 1979. The base stations and the mobile
phones utilized variable transmission power, which allowed range and cell size to vary. In 1G, Narrow band analogue wireless network is used;
with this the user could do voice calls and send text messages.
Second generation (2G/GSM)
In the 1990s, the 'second generation' (2G) mobile phone systems emerged, primarily using the GSM standard.
GSM (Global System for Mobile Communications) is a standard set developed by the European Telecommunications Standards Institute (ETSI) to
decide technologies for 2G digital cellular networks. It is open, digital cellular technology used for transmitting mobile voice and data services.
2G (GSM) differed from the previous generation by using digital instead of analog transmission, and also fast out-of-band phone-to-network
signaling, which brought more clarity to the conversation. In 1991, the first GSM network (Radiolinja) launched in Finland.
The second generation introduced a new variant of communication called SMS or text messaging (apart from 1G). It was initiall y available only on
GSM networks but spread eventually on all digital networks. 2G also introduced the ability to access media content on mobile phones. The first full
internet service on mobile phones was introduced by NTT DoCoMo in Japan in 1999.
How does GSM work?
GSM chose a combination of TDMA/FDMA as its method. The FDMA part involves the division by frequency of the total 25 MHz bandwidth into
124 carrier frequencies of 200 kHz bandwidth. One or more carrier frequencies are then assigned to each BS. Each of these carrier frequencies is
then divided in time, using a TDMA scheme, into eight time slots. One time slot is used for transmission by the mobile and one for reception. They
are separated in time so that the mobile unit does not receive and transmit at the same time. The channel data rate for all 8 channels is 270.833
kbit/s, and the frame duration is 4.615 ms. GSM operates at either the 900 MHz or 1800 MHz frequency band. Regardless of the frequency
selected by an operator, it is divided into timeslots for individual phones to use.
GSM technology enables you to use your mobile phone with any connection in more than 212 countries of the world without switching to other
network.
3G
In a world, where increasingly our smart phones have not only become the nodal device for communication and entertainment, but also define the
way we connect to one another, carry out our daily business, organize our lives etc, there is a demand for technology which makes all this
possible in a blink. So be it watching sports live on the go or sharing an important presentation instantly to the other corner of the world from a
remote location, we want it all at our fingertips the advent of 3G has made all this possible.



3G refers to the third generation of mobile telephony technology. The International Telecommunications Union (ITU) defined the third generation
(3G) of mobile telephony standards IMT-2000 to facilitate growth, increase bandwidth, and support more diverse applications. For example, GSM
could deliver not only voice, but also data but at low speeds up to 14.4 Kbps. But to support mobile multimedia applications, 3G had to deliver
packet-switched data with better spectral efficiency, at far greater speeds.
Often termed as game changer, 3G has paved way for instant social networking, video calling, high speed internet, mobile TV, live video
streaming, mobile apps, HD gaming, e-commerce and many other related user experiences. 3G promises faster, smarter and better mobile
experience than any other wireless technology.

What is 3G?
3G wireless technology represents the convergence of various 2G wireless telecommunications systems into a single global system that includes
both terrestrial and satellite components. One of the most important aspects of 3G wireless technology is its ability to unify existing cellular
standards, such as CDMA, GSM, and TDMA, under one umbrella. The following three air interface modes accomplish this result: wideband
CDMA, CDMA2000 and the Universal Wireless Communication (UWC-136) interfaces.
To meet the IMT-2000 standards, a system was required to provide peak data rates of at least 200 kbit/s. Recent 3G releases like 3.5G and 3.75G
also provide mobile broadband access of several Mbit/s to smartphones and mobile modems in laptop computers.
3G networks have potential transfer speeds of up to 3 Mbps (about 15 seconds to download a 3-minute MP3 song). For comparison, the fastest
2G phones can achieve up to 144Kbps (about 8 minutes to download a 3-minute song). 3G's high data rates are ideal for downloading information
from the Internet and sending and receiving large, multimedia files. 3G phones are like mini-laptops and can accommodate broadband
applications like video conferencing, receiving streaming video from the Web, sending and receiving faxes and instantly downloading e-mail
messages with attachments.
3G in India
In India, 3G and BWA (broadband wireless access) licenses were auctioned through competitive bidding process in May 2010.
There is a lot more to learn about the exciting world of 3G. To know the detailed technical aspects of 3G, please refer to the attached pdf.

Demystifying Technology

SMS, 3G, DTH, LTE, MPEG 4, BWA... the list is endless. Every day we come across new technologies which
bring newer experiences and enrich our lives. However, many times, we dont understand the how this
tech works.
With the Demystifying Technology series, we will attempt to familiarize you with technologies which we
deal with daily yet dont quite understand.
In this episode, we talk about 3G technology.
3G
In a world, where increasingly our smart phones have not only become the nodal device for communication and
entertainment, but also define the way we connect to one another, carry out our daily business, organize our lives etc,
there is a demand for technology which makes all this possible in a blink. So be it watching sports live on the go or
sharing an important presentation instantly to the other corner of the world from a remote location, we want it all at our
fingertips the advent of 3G has made all this possible.



3G refers to the third generation of mobile telephony technology. The International Telecommunications Union (ITU)
defined the third generation (3G) of mobile telephony standards IMT-2000 to facilitate growth, increase bandwidth, and
support more diverse applications. For example, GSM could deliver not only voice, but also data but at low speeds up to
14.4 Kbps. But to support mobile multimedia applications, 3G had to deliver packet-switched data with better spectral
efficiency, at far greater speeds.
Often termed as game changer, 3G has paved way for instant social networking, video calling, high speed internet, mobile
TV, live video streaming, mobile apps, HD gaming, e-commerce and many other related user experiences. 3G promises
faster, smarter and better mobile experience than any other wireless technology.
What is 3G?
3G wireless technology represents the convergence of various 2G wireless telecommunications systems into a single
global system that includes both terrestrial and satellite components. One of the most important aspects of 3G wireless
technology is its ability to unify existing cellular standards, such as CDMA, GSM, and TDMA, under one umbrella. The
following three air interface modes accomplish this result: wideband CDMA, CDMA2000 and the Universal Wireless
Communication (UWC-136) interfaces.
To meet the IMT-2000 standards, a system was required to provide peak data rates of at least 200 kbit/s. Recent 3G
releases like 3.5G and 3.75G also provide mobile broadband access of several Mbit/s to smartphones and mobile
modems in laptop computers.
3G networks have potential transfer speeds of up to 3 Mbps (about 15 seconds to download a 3-minute MP3 song). For
comparison, the fastest 2G phones can achieve up to 144Kbps (about 8 minutes to download a 3-minute song). 3G's high
data rates are ideal for downloading information from the Internet and sending and receiving large, multimedia files. 3G
phones are like mini-laptops and can accommodate broadband applications like video conferencing, receiving streaming
video from the Web, sending and receiving faxes and instantly downloading e-mail messages with attachments.
3G in India
In India, 3G and BWA (broadband wireless access) licenses were auctioned through competitive bidding process in May
2010.
There is a lot more to learn about the exciting world of 3G. To know the detailed technical aspects of 3G, please refer to
the attached pdf.


Product and features.
3G:
Analog cellular phones were the first generation while digital marked the second generation.
3G is loosely defined, but generally includes high data speeds, always-on data access, and greater voice capacity.
The high data speeds are possibly the most prominent feature, and certainly the most hyped. They enable such advanced features as live,
streaming video.
3G rate plans

1. Revision in PAYGO VBC on both 2G & 3G
2. Revision in the In-Plan VBC on 3G
3. Modification in some existing packs (extra MBs , increased validity)
4. New Plans Introduction : Sachet , Day-Night Combo, Voice + Data Combo Packs

VBC rates 10p/10KB for 2G & 3G both, Prepaid & Postpaid
Change in 3G In-Plan VBC only 2 tiers :
3p/10kb (=Rs.3/MB) for Sachet , Low and Mid user plans (till Rs 500 MRP)
2p/10kb (=Rs.2/MB) on Hi User plans (>=Rs.675 MRP). No change in 675 FlexiShield plan.
In-Plan VBC to be same on both Postpaid & Prepaid on 3G.
2G in-plan VBC will be 10p/10kb
(In Plan VBC: PAYGO VBC rates post free dats usage of a pack upto the pack validity)
Bill Shield (=cap) for the Postpaid plans to be implemented.
On (0 Rental) PAYGO VBC, Rs 1000 Bill Capping (both AL & MO APN combined)
On Rs 100 Pack, Rs 750 Bill Capping
On Rs 200 Pack, Rs 1000 Bill Capping
On Rs 450 Pack, Rs 1500 Bill Capping
On Rs 675 Pack, Rs 2000 Bill Capping
On Rs 750 Pack, Rs 4000 Bill Capping
FAQs
I got a SMS from airtel on internet browsing price change. What is it?
Sir/Maam, Mobile Internet was earlier charged at 30p/20KB. For consumer benefit, the rates have been reduced to 10p/10KB for all 2G
customers.

Incase a customer has 3g
Sir/Ma'am, For all 3G customers, it has been dropped further to 10p/10KB for PAYGO VBC customers, in case ifyou have purchased a plan, post
the free usage charging would be done at 3p/10 KB for plan upto the MRP of Rs 500 and 2p/10KB for plans of MRP values more than Rs 750 upto
30 days(pack validity).

Is it more expensive?
Sir/Maam, be rest assured as an airtel customer you shall get the best value for your money. Earlier the internet browsing charges were
30p/20KB Now the new price is 10p/10KB for all 2G customers.

Incase a customer checks for 3G then
Sir/Ma'am, For all 3G customers, it has been dropped further to 10p/10KB for PAYGO VBC customers, in case if you have purchased a plan, post
the free usage charging would be done at 3p/10 KB for plan upto the MRP of Rs 500 and 2p/10KB for plans of MRP values more than Rs 750 upto
30 days(pack validity).

The drop is 33% in 2G and in 3G its upto 80%

Wat are the charges for viewing one page?
Sir/Ma'am, one page size of google is around 50 KB, hence you will be charged 50p approx.

Have other operators changed their tariffs as well?
Sir/Maam, be rest assured as an airtel customer you shall get the best value for your money. However, we would not be able to provide you with
the details of other operators.

Mobile office/GPRS:
General Packet Radio Service is a packet-switching technology that enables data transfers through cellular networks. It is used for mobile internet,
MMS and other data communications. In theory the speed limit of GPRS is 115 kbps, but in most networks it is around 35 kbps. Informally, GPRS
is also called 2.5G.
Allows connectivity to the Internet using the phone as a modem, i.e. access to all sites on the customers desktop/laptop. Allows access to all sites
on the phone or on a PC, Allows the phone to be used as a modem & surf sites on a PC.Customers can access Airtel Live and download
content from the portal.
Monthly Rental (Rs) 99 199 299
Free Data 300 MB 1 GB 2 GB
After free usage 10ps/10kb 10ps/10kb 10ps/10kb
Component ID 1054141 1054142 1054143
SMS keyword for activation MO99actv to 222 MO199actv to 222 MO299actv to 222
SMS keyword for deactivation MO99cncl to 222 MO199cncl to 222 MO299cncl to 222
Power of Internet (Upto 2GB) on Postpaid:
Now new & existing postpaid customer can take Power of Internet (Upto 2GB) @ just Rs.98 monthly rental (Prorata). To activate just sms
INTERNET to 121.
DOUBLE BENEFIT, 50% OFF ON POSTPAID Rs98 PACK

Customer
- Customer can avail MO 98 pack at Rs. 48/- in the first month.
- Customer will be pushed to normal pack from 2nd month onwards
- Offer is applicable only for new customers
Channel Partner
- If customer stays for 2nd month, Channel Partner will earn Rs. 50/-
- Channel Partner to submit the claim as per existing process
- Post validation, Channel Partner payout will happen
- Rs.50 cashback discount thru backend


Blackberry:
Blackberry is worlds most powerful Instant e-mail solution.
It is a product owned by RIM ( Research in Motion) a Canadian firm with which Airtel has exclusive tie up.
It is a product which ENABLES BUSINESS ANYWHERE as it provides you your official E-MAIL on your handset wherever you are.
BlackBerry is the leading integrated wireless solution that keeps mobile customers across North America, Europe and Asia connected to a full
suite of productivity enhancement applications, which includes:
Instant Email BlackBerry gives Airtel customers the power to manage their email on the go. Users can read, compose, forward, reply, file or
delete messages at their convenience. The flexibility of the Blackberry Enterprise Server software securely integrates with Microsoft Exchange
or IBM Lotus Domino. In simple terms, it allows customers also to check their official email IDs on their Airtel mobile.

Phone & SMS BlackBerry Wireless Handhelds also include an integrated mobile, which enables Airtel customers to easily place and receive
both phone calls and SMSs. The tri-band feature of the handset also enables Airtel customers to roam in most of the major markets like US,
Canada, UK, Singapore, Hong Kong etc.

Connected Organiser BlackBerry provides mobile customers with a personal organiser. Airtel customers will thus be able to access their
calendar, address book and task list while on the go. In addition, wireless calendar synchronisation also keeps them up-to-date.

Internet A variety of Internet services will be at the fingertips of Airtel customers thus providing them with wireless access to the information on
the web.

Corporate Data Access BlackBerry enables always-on/push-based access to additional corporate data and enterprise information beyond
email using the BlackBerry handheld, browser and software development tools.

Customer would need to buy to new Black Berry Handsets which would enable them to use both voice as well as normal data as well as Black
Berry applications on the handset itself .
These handsets can be used only with Airtel for Black Berry applications.
Escalation Matrix and Contact Points

Escalation matrix on Telemedia product :
Data Support -Escalation Matrix (Consumer Business)
Version 1.3
Service
Helpdesk
Toll Free No.: 1800 102 2244
Tolled No. : 0124 4942244
Email: datasupport@airtel.in
Level 1
(1 Hr)
Team Leader
PSTN : 0120 4405927
Level 2
(2 Hrs)
Group Leader
Kaushik Pramanik : Mobile # +91 9818686079
Mazhar Sanwar : Mobile # +91 9560588225
Email: ilpmanager.datasupport@airtel.in
Level 3
(4 Hrs)
Circle B2B Service Manager
Raghunath P S
mobile # +91 9845721668
Email ID : Raghunath.ps@in.airtel.com
Level 4
(6 Hrs)
Circle B2B Service Head
Arjun Viswanathan
arjun.viswanathan@in.airtel.com
Mobile # +91 9535115111
Circle Contact Experience Head
Sharad Damani
sharad.damani@in.airtel.com
Mobile # +91 9845090435
Level 5
(8 Hrs)
For MPLS & SaaS
Vivek Singh
Mobile # +91 9818802143
Email ID : vivek3.singh@in.airtel.com
For ILP and Fixed Leased Line(P2P)
Vivek Saxena
Mobile # +91 9971017540
Email ID : vivek2.saxena@in.airtel.com
Level 6
(10 Hrs)
Niti
Mobile # +91 9910088808
Email ID : niti.sharma@in.airtel.com
Charu Bose
mobile # +91 9871005918
Email ID : charu.bose@in.airtel.in
Level 7
(12 Hrs)
Vikram Puri
Mobile # +91 9810087436
Email ID : vikram.puri@in.airtel.com
V.A. HARIHARAN
v.hariharan@in.airtel.com
Mobile # +91 9900090077
Deepak Sharma
Mobile # +91 9910006050
Deepak10.sharma@in.airtel.com
Service Centres :





Terminologies used in Data world
Terminology in data world What it means
kB The kilobyte (symbol: kB) is a multiple of the unit byte for digital information.
Bit
A bit is a binary digit, the smallest increment of data on a computer. A bit can hold only one of two
values: 0 or 1, corresponding to the electrical values of off or on, respectively
Byte
The byte ( / ba t/) is a unit of digital information in computing and telecommunications that most
commonly consists of eight bits.
GPRS
General Packet Radio Services. A faster data network operating 'alongside' GSM. Enables equipped
handsets to connect to the Internet and send emails or surf the web. Its useful.
EDGE
An abbreviation for Enhanced Data for GSM Environment, is a mobile phone technology that allows
improved data transmission.
2G
Stands for second generation technology in the context of mobile phone networks. This was the first fully
digital network that replaced the original analogue one. The ability to send a SMS or 'text' message came
with the 2G network. 2G networks are now rapidly being upgraded to 3G.
3G
A newer mobile network with faster connection speeds. Lets you make calls using advanced features such
as multimedia messaging (MMS) and video calling, and connect to the Internet at higher speeds.
BlackBerry
A BlackBerry is a complete pocket-sized wireless communication solution. It uses the mobile phone
network to allow users to send and receive emails, access their calendar, make telephone calls and access
the internet. No dial-up is required as email messages are pushed to the device
BES
Short for BlackBerry Enterprise Service. This is used to access your corporate email service on a
BlackBerry.
BIS
Short for BlackBerry Internet Service. This is used to access an internet email account such as hotmail or
an account provided by a mobile phone carrier on a BlackBerry.
BlackBerry Express
Is the an extension of the BES service to allow privately owned devices to access University email,
calendar and contacts. It is the recommended service for anyone wishing to access University email with
a privately owned device.
SD Memory Card
Secure Digital Memory Card. A plug-in 'stick' that increases your phone's memory capacity, letting you
store more photos, video clips or music. Common types include Mini-SD, Micro-SD and M2.
Bluetooth A short-range wireless technology, excellent for connecting your mobile phone to a hands-free kit.
Internet Phone A phone that uses your broadband connection to make calls rather than the traditional landline network.
SMS Short Message Service. The quick-and-simple method of sending brief text messages between phones
MMS
Multimedia Message Service. A simple method of sending photos and text messages over the mobile
network as easy as SMS, with the added bonus of being able to send photos you've taken on your
phone.
VGA Camera
Video Graphics Array. This is the entry level camera on mobile phones that displays images at 640 x 480
pixel resolution.
Megapixel
1 megapixel (MP) = one million pixels. The more pixels in an image, the higher its resolution. Pictures of
5MP or higher can be enlarged to A4 size.
Video Capture Enables the recording and playback of video.
PDA
Personal Digital Assistant. An electronic diary that lets you keep your calendar, contacts, and task list in
your pocket and synchronise the list with your computer. Many phones now have PDA technology built-
in.
Standby Time
The length of time your phone can stay connected to the network, ready to make or receive calls
typically several days. Also see Talk Time.
VoIP
Voice over Internet Protocol. The software that lets you use your Internet phone over your broadband
connection, also used to describe Internet phones.
Webcam A video or still camera that connects to a PC and can send images or footage over the Internet.
Trackball / Trackpad
The trackball or trackpad on a BlackBerry is the moveable ball/pad on the front of the device which allows
you to navigate through menus and messages.
QWERTY keys
Refers to the style of the keyboard on the BlackBerry. Separate keys are used for each letter and the
keyboard is layed out like a normal computer keyboard, with the QWERTY keys forming the first 6 letters.
NFC
Near Field communication, allows for simplified transactions, data exchange, and wireless connections
between two devices in close proximity to each other, usually by no more than a few centimeters
Smart Phone
A smartphone is a high-end mobile phone that combines the functions of a personal digital assistant
(PDA) and a mobile phone.
Tablet
A tablet personal computer or tablet PC is a tablet-sized computer that also has the key features of a full-
size personal computer. A tablet PC is essentially a small laptop computer, equipped with a rotatable
touchscreen as an additional input device, and running a standard (or lightly adapted) PC operating
system like Windows or Linux.