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SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials

Contact Us Learning Compass


2014 Catalog
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SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
As Wyndham Hotel Groups (WHG) training department, we are dedicated to delivering
to drive product, service and leadership excellence for hospitality professionals across
all brands.
Our learning curriculum is strategically aligned with identified as essential
to the success of any property regardless of brand or size:
School of Hospitality Operations (SoHO)
world-class,
high-impact training
five hospitality key disciplines
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SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
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The SoHO Learning Compass will help you navigate through all the professional development opportunities available to you. The journey begins as you
first DISCOVER key Wyndham Hotel Group (WHG) tools and resources. Next, you will EXPLORE hospitality concepts and best practices to expand your
knowledge of the industry and your hotel brand. Finally, you will ACHIEVE more by continuing your education to further develop your hospitality skills
and knowledge.
MyPortal > Training > School of Hospitality Operations (SoHO) > SoHO Learning Compass
SoHO Learning Compass
DISCOVER a comprehensive collection of
basic tools and resources essential to the proper
management of your hotel. This fundamental
training is key for hotel managers and line-level
staff who are new to Wyndham Hotel Groups
family of brands and for those seeking their
General Manager Certification.
EXPLORE our General Manager Certification program
and gain valuable strategies for enhancing your hotels
overall performance. Executive Leader Orientation
is specially designed for new and experienced hotel
managers and owners looking to take their hospitality
know-how to the next level.
ACHIEVE consistent results and stay informed
of industry best practices and trends. Well-
trained hotel management and staff is the key
to a successful property. Take advantage of all
the continuing education opportunities available
to you and your hotel staff.
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
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Our Learning Pathways are designed to develop employees in key roles
within your hotel. These Learning Pathways are roadmaps to developing a
well-trained staff and are organized by hospitality key discipline.
The following Learning Pathways are available on MyPortal to download and print:
Owner / General Manager
Front Desk
Housekeeping
Maintenance
Sales
Learning Pathways
MyPortal > Training > School of Hospitality Operations (SoHO) > Learning Pathways
An investment in knowledge
pays the best interest.


Benjamin Franklin
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
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Webinars on Wednesdays:
These webinars are delivered by subject matter experts to offer the latest trends and updates in the
hospitality industry. These interactive and engaging webinars are a great opportunity to help develop your
hotel staff into a high performing team. Our Webinars On Wednesdays are delivered live and playbacks of
past topics are also available. More details available here >>
Property Management Systems (PMS) Webinars:
These live webinars are delivered by WynGuest and Opera subject matter experts and feature a new topic
each month. In these interactive one-hour webinars you will learn how to get the most out of your PMS. More
details available here >>
Online Courses and Videos:
Available 24/7, Online Courses and Videos provide owners, managers and line-level staff ongoing training at
times that are convenient for them, anywhere there is a computer and Internet connection. Employees can
gain valuable on-the-job training on guest service, housekeeping, maintenance and more. Select courses are
also available in Spanish. More details available here >>
Count On Me! Service Culture Webinar:
Count On Me! (COM!) is Wyndham Worldwides culture-building program. Built on a foundation of three
building blocks and nine behaviors, COM! reinforces our commitment to customer service and challenges
all associates to live the COM! commitment. This interactive webinar satisfies the training requirement for all
Wyndham Hotels & Resorts

, Wingate by Wyndham

, Hawthorn Suites by Wyndham

, TRYP by Wyndham


and Microtel Inn & Suites by Wyndham

associates to be Count On Me! certified. For additional information


about Service Culture training for your specific brand, please contact your Director of Operations and
Support (DOS) or go here >>
Resource Modules:
These 20-minute, self-paced modules are an introduction to WHG and your brands tools and resources and
are specially designed for hotel owners, managers, and line-level staff who are new to WHG and its brands.
More details available here >>
* Resource Modules are available to new and transferred properties as of 11/1/2012 only.
Quick Tutorials:
Our suite of tutorials is designed to provide owners and managers with basic knowledge of WHG resources
and tools and how to use them. We offer tutorials on tools such as MyPortal, WynSource and WynPay.
Online Training
MyPortal > Training > School of Hospitality Operations (SoHO) > Online Training
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
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Hospitality Foundations:
Available exclusively to hotel professionals attending Executive Leader Orientation (ELO),
Hospitality Foundations is a hands-on lab to help you Discover essential tools and hotel
practices before attending ELO. Attending this free, half-day lab is a great way to prepare
for ELO. Hospitality Foundations is offered the Monday before each ELO class held in
Parsippany, NJ. To enhance your learning experience, we encourage you to bring your
laptop or tablet! To see specific dates and details, visit our website here >>
Regional Workshops:
These day-long workshops are offered in select major cities and focus on current
hospitality best practices and trends that are relevant to you and your staff and delivered
by our experienced and knowledgeable trainers.
Training at Your Property:
You can choose to have our industry certified trainers come to your property and train
your staff. Our team will work with the owner or general manager (GM) to identify specific
challenges or areas of opportunity and well create a customized training plan to meet
your staffs needs. Then one of our trainers will visit your property to train your staff and
help you transform your vision into reality. More details available here >>
Classroom Training
MyPortal > Training > School of Hospitality Operations (SoHO) > Classroom Training
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SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
Executive Leader Orientation (ELO)
Executive Leader Orientation is Wyndham Hotel Groups General Manager
Certification program. This program is designed for all Owners, General
Managers and Directors of Sales and Marketing.
At ELO you will gain in-depth knowledge of your brands tools and resources
as well as WHG and hospitality industry best practices. Designed for new and
experienced hotel managers, this four-day orientation is organized into our five
key hospitality disciplines essential to the success of any property, regardless
of the brand or size:
Property Operations Marketing and Sales Management
Revenue Generation Customer Experience
Leadership and People Management
This new conference-style orientation program features break-out sessions by
brand, marketing segment and knowledge level as well as a pre-orientation lab,
Hospitality Foundations, to enhance your learning experience.
For upcoming dates and locations click here >>
Integration Training
Integration Training will prepare you to attend ELO. All general managers
seeking their General Manager Certification are required to complete Integration
Training prior to attending ELO. Integration Training is available both Online and
in the Classroom:
More details available here >>
General Manager
Certification (GMC)
MyPortal > Training > School of Hospitality Operations (SoHO) >
General Manager Certification
www.EXPLOREwithELO.com
required All new General Managers are
to complete their General Manager
Certification within
To learn more about ELO go to
90 days.
Directors of Sales and
Marketing for Wyndham
Hotels and Resorts,
TRYP By Wyndham,
Dream Hotels and
Night properties are
also required to attend
within 90 days.
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SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
SoHO Learning Zone is the platform for all franchisee training
available through Wyndham Hotel Group.
Once in the SoHO Learning Zone youll be able to:
Enroll for training
Launch a live webinar youve enrolled in
Launch an online course or video youve enrolled in
View your learning history
View your staffs learning history (managers only)
Request a Certificate of Completion for a class youve completed
SoHO Learning Zone
MyPortal > Training > School of Hospitality Operations (SoHO) >
SoHO Learning Zone
...and more!
Leadership and learning are
indispensable to each other.

John F Kennedy
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
Chris Albornoz 8 years of industry experience
I love how easy it is for you to be energetic and build
a relationship with every person from associates to
managers. You easily transposed that energy of yours
into my staff and brought new life to my hotel. Thank you
for leading our team through a successful reopening.
- General Manager, Charlotte, NC
Cheryl Armstrong, CHT, CHE 23 years of industry experience
I have 22 years in the hotel business and have been to more
training classes than I care to count and Cheryls was by far
one of the BEST.
- General Manager, Baymont Inn & Suites
Natacha Garcia, CHA, CHE 20 years of industry experience
First she ran a four hour class for my front desk staff, and
during lunch she hosted a 45 minute class on customer
service to my housekeeping staff which she delivered
in Spanish! Then she presented a managers workshop
- Natacha is a true professional. I feel we have all been
re-energized and everyone is keen to put into operation
their new found skills.
- General Manager, Days Inn
SoHO trainers are an experienced group of industry professionals. Here is what others had to say about them:
Trainers
Debbie Williams, CHT, CHE 35 years of industry experience
Debbie was a very good instructor and a pleasure to listen
to. She also was very gracious to answer any and all
questions and guided me in the right direction to further
assist myself. I feel she will teach me a lot. Thank you for
the opportunities.
- General Manager, Super 8
Ron Zolman, CHA, CHE 15 years of industry experience
I learned a lot of useful practices that I was able to come
back and put into practice. I saw a direct impact on my
average daily rate.
- Owner and General Manager, Super 8
George Murphy, CHE 30 years of industry experience
George was a very effective trainer. He has a perfect
attitude and is very dedicated to what he does. He gave
a well prepared presentation, short and right to the
point.
- General Manager, Days Inn
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
Here is what others have to say about SoHO:
Dont just take our word for it...
ELO was I would highly
recommend it to anyone and everyone.
General Manager, Ramada
fantastic
This class really brought new insight to me about what is
available for me out there that I was not aware of. I walked
away everyday with new information that will help me in the
day to day operation of my property.
General Manager, Days Inn
EXCELLENT CLASS!!!
This training was excellent! Im very new to the hotel
industry & it allowed me to see my weaknesses & strong
points. I also met people who are willing
to help me succeed.
General Manager, Microtel Inn & Suites by Wyndham
wonderful
I enjoyed all the information that was [provided].
I definitely have a more
view of this brand.
General Manager, Baymont Inn & Suites
well-rounded
This is my first Wyndham brand and I
learned a lot about the brand in a short
period of time. work! It felt
like they [the trainers] were one of us and
had been in our shoes at one point and time.
General Manager, Wingate
AWESOME
instructors. Knowledgeable, educated and
masters at what they do. Great facilities, food and
environment. I liked the pace of the class and the way it
was conducted. Thank you ... for a wonderful week!
General Manager, Wyndham Hotels & Resorts
Great
SoHO Learning Pathways Classroom Training Online Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact Us Learning Compass
School of Hospitality Operations
Wyndham Hotel Group
22 Sylvan Way
Parsippany, NJ 07054
Toll-free: (888) 328-0000
E-mail: soho.training@wyn.com
Website: MyPortal > Training > School of Hospitality Operations (SoHO)
Contact Information
We offer the suggestions in any presentation and provided materials for your consideration. You have full and complete control over,
and responsibility for, your contracts, daily operations, labor relations, employment practices as well as the safety and security of your
property. We do not represent or warrant that you will achieve any specific results if you implement these suggestions.
2014 Wyndham Hotel Group, LLC. All rights reserved. All hotels are either franchised by the company, or owned and/or managed by
Wyndham Hotel Management, Inc. or one of its affiliates. Except as otherwise noted on any specific forms or pages, these materials may
not be reproduced in any manner without the prior written consent of Wyndham Hotel Group, LLC.
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