Unified Communications Manager 7.

x: IP Phone
Error Message Registration Rejected: Error
DBConfig
Document ID: 112068
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Autoregistration
Problem
Enable Autoregistration
Delete Unused Directory Numbers
Related Information
Introduction
This document discusses and solves the Registration Rejected: Error DBConfig error
message. You might receive this error message when the IP phone autoregisters to the Cisco Unified
Communications Manager (CM).
Prerequisites
Requirements
Cisco recommends that you have knowledge of Cisco Unified CM 7.x and Cisco IP Phones.
Components Used
The information in this document is based on these software and hardware versions:
Cisco Unified CM 7.x
Cisco 7900 Series IP Phones
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Autoregistration
Autoregistration automatically assigns directory numbers to new devices as they connect to the IP telephony
network. Use Autoregistration if you want Cisco Unified CM to automatically assign directory numbers to
new phones when you plug these phones in to your network.
Problem
Autoregistration fails and shows the error message Registration Rejected: Error DBConfig
on the telephone screen as shown here:
Enable Autoregistration
Perform these steps in order to resolve the issue:
On the Cisco Unified CM Administration page, navigate to System > Cisco Unified CM. 1.
Click the IP address of the Cisco Unified CM to which you want to enable Autoregistration. A new
window will appear:
2.
Uncheck the check box Autoregistration Disabled on this Cisco Unified Communications
Manager in order to enable Autoregistration.
3.
Choose the respective Cisco Unified CM group, normally the Default, and verify that
Autoregistration Cisco Unified CM group is checked.
On the Cisco Unified CM Administration page, navigate to System > Cisco Unified CM
Group.
a.
Click Find. One Cisco Unified CM group which is listed as Default will appear. When you
click it, you will find this page:
b.
4.
Make sure the Autoregistration Cisco Unified Communications Manager Group check
box is checked.
c.
Delete Unused Directory Numbers
If the issue persists even after ensuring that Autoregistration is enabled for both the Cisco Unified CM
Group and the server, you need to go to the route plan report of the publisher and delete the unassigned
directory numbers (DNs). Perform these steps:
Go to Cisco Unified CM Administration Page > Call Routing > Route Plan Report. 1.
Click Find and you will find a report similar to this one: 2.
Check for any unassigned DN. If there are any, delete those extensions or else the assigned range will
be exhausted and the phones will fail to register.
3.
Related Information
IP Phone Error Message Registration Rejected: Error DBConfig
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Voice and Unified Communications Product Support
Troubleshooting Cisco IP Telephony
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Updated: Jul 20, 2010 Document ID: 112068