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Process Maps manual.

ISO Requirements

SO 9000 Introduction and Support Package: Guidance on the Documentation
Requirements of ISO 9001:2008 states that:

5 Organizations preparing to implement a QMS
For organizations that are in the process of implementing a QMS, and wish to meet the
requirements
of ISO 9001:2008, the following comments may be useful.
For organizations that are in the process of implementing or have yet to implement
a QMS, ISO 9001:2008 emphasizes a process approach. This includes:
o determining the processes necessary for the effective implementation of
the
o quality management system
o Determining the interactions between these processes.
o documenting the processes to the extent necessary to assure their effective
o Operation and control. (It may be appropriate to document the processes
using process maps. It is emphasized, however, that documented process
maps are not a requirement of ISO 9001:2008.)
These processes include the management, resource, product realization and
measurement processes that are relevant to the effective operation of the QMS.
Analysis of the processes should be the driving force for defining the amount of
documentation needed for the quality management system, taking into account the
requirements of ISO 9001:2008.

ISO 9001:2008 defines process as set of interrelated or interacting activities, which
transforms inputs into outputs

ISO 9000 Introduction and Support Package: Guidance on the Concept and Use of the
Process Approach for management systems states that:

3.2 Typical types of processes that can be identified:
In accordance with 3.1 above, organizations have to define the number and types of
processes needed to fulfil their business objectives. While these will be unique to
each organization, it is however possible to identify typical processes, such as:
Processes for the management of an organization. These include processes relating
to strategic planning, establishing policies, setting objectives, ensuring ISO 9000
Introduction and Support Package: Guidance on the Concept and Use of the Process
Approach for management systems communication, ensuring availability of
resources for the other organizations quality objectives and desired outcomes and
for management reviews.
Processes for managing resources. These include all the processes that are
necessary to provide the resources needed for the organizations quality objectives
and desired outcomes.
Realization processes. These include all processes that provide the desired
outcomes of the organization.
Measurement, analysis and improvement processes. These include the processes
needed to measure and gather data for performance analysis and improvement of
effectiveness and efficiency. They include measuring, monitoring, auditing,
performance analysis and improvement processes (e.g. for corrective and
preventive actions). Measurement processes are often documented as an integral
part of the management, resource and realization processes; whereas analysis and
improvement processes are treated frequently as autonomous processes that
interact with other processes, receive inputs from measurement results, and send
outputs for the improvement of those processes
Corporate Policy:

Each activity must have a single owner, who can perform the activity
Each activity must have a single manager, who can authorize the initiation of activity
and check the output of the activity.
Each activity must have defined output. The criteria for evaluation of this output will
be described. It is desirable that this output is measured, and preferable that it is
SMART
Each output must be documented.
Format of the document must be described.
When activity is finished the document must be signed by the manager, signifying
that it was successfully performed. This process may be automated.
Each activity should have a instruction manual that describes it. This is not a
mandatory requirement, but it its required.


Recommended Practice:

It is recommended to either use Arris free process mapping software or use any flowchart
system with following standard symbols:

Arrow connect other elements in a meaningful fashion
Sometimes arrows can be denoted with additional text
Two or more arrows can lead TO the same element, denoting two necessary imputs
Or two or more arrows can leave the same element, denoting that process branches into
two simultaneous processes





























When a process is too big to be shown on a single page, left symbol is a page-break symbol,
Wheras the right symbol denotes that a process starts on a previous page.
If there is not a single termination point, multiple color-coded pairs of symbols should be
used.


Boxes contain the name and
short description of activity
Boxes with round edges
contain the position of
manager of the process or a
person to perform the
process
Diamonds show a condition
, that separates a a process
into two or more branches
Branch 1
Branch 2
This shape contains the name of
the document and link to its
description

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