Introduction

eBanking
eBanking is your personal banking service on the Internet, protected with bank identifiers. It is available anywhere,
anytime. EBanking allows you to pay invoices to Finnish and foreign recipients easily and securely. You can also
check your account balances and transactions. You can order a new card, withdraw a loan granted to you and make
mutual fund subscriptions.
You access eBanking services by obtaining bank identifiers. eBanking as such is free of charge but commissions and
fees in accordance with the service tariff will be levied on orders and other transactions carried out through
eBanking.
eBanking allows you to pay invoices to Finnish and foreign recipients easily and securely. You can also check your
account balances and transactions. You can order a new card, withdraw a loan granted to you and make mutual fund
subscriptions.
You access eBanking services by obtaining bank identifiers. eBanking as such is free of charge but commissions and
fees in accordance with the service tariff will be levied on orders and other transactions carried out through
eBanking.
OBJECTIVES OF THE STUDY
The following are the main obectives of the study
To analyse the reasons for opening bank account.
To find out the reasons for preferring Internet banking services
To understand the facilities mostly availed by the respondents and the opinion about the services.
To measure the satisfaction level of the customer.
RESEARCH METHODOLOY
!ata which is a vital aspect in any research has been collected through various resources. Both primary
as well as secondary data have been used in this study.
!ri"ar# Data
"rimary !ata is the first hand information, which has been collected through the pre#tested interview
schedule. The interview schedule was designed to gather the data keeping in view of obectives of the
study.
Secondar# Data
The $econdary data is an integral part of any research study or a proect report as it provides
information on key variables, which play a maor part in the research. The $econdary data are
collected through the various studies, books, maga%ine, ournals, internet, newspapers etc to
supplement the present study.
SUESTIO$S
Based on the finding of the study, the following suggestions were made with a view to improved the
customer service in the Internet banking $ystem.
1. Even though the E#banking provides innumerous facilities to the users& still the customer worry about the
$ecurity system offered by the banks. For this banks must implements the followings.
Bank should install system supported by software and firewalls. It should be configured the highest
security setting with the level protection according to the customers needs.
Bank should increase their ability to control and manage the various risk inherent to the e#transaction
activities.
Bank should implement more security to minimi%e the risk and increase customer authentication such
as "ersonal Identification 'umber, !igital $ignature, audit trail for transaction, etc.
2. The banks have to focus on (uality of services and also the banks should try to charge a reasonable service
charge.
3. The maor problems faced by the employees of the bank are connectivity problems and power failure
problem. To overcome these problems the branches should set up a preventive measure.
4. Banks can have a tie#up with other banks so that the customers can transact between accounts of various types of
banks.
5. If any complaint is received by the banks it must be redressed immediately. $imilarly the Bank staff must
clear doubts of the customers in vernacular language.
CO$CLUSIO$
Banking system in India emphasi%es the need for automated banking. Internet Banking allows the
customers to satisfy many needs with minimum human intervention. !ue to the unhealthy competition in the
banking field the banker must cut their e)penses and attract as well as retain the customers by offering internet
banking services. Internet banking is a uni(ue weapon for survival of banks and retains the customers& loyalty. But
the security under internet banking is always (uestionable one. If the bank creates trust about the securities system
among the customers it easily accomplishes its milestone.
%&%&' E(BA$)I$ !RODUCTS
*utomated Teller +achine ,*T+-. These are cash dispensing machine, which arefre(uently seen at banks and other
locations such as shopping centers and buildingsocieties. Their main purpose is to allow customer to draw cash at
any time and toprovide banking services where it would not have been viable to open another branche.g. on
university campus.*n automated teller machine or automatic teller machine,*T+- is acomputeri%ed
telecommunications device that provides a financial institution/scustomers a method of financial0 transactions in a
public space without the need for ahuman clerk or bank teller. 1n most modern *T+s, the customer identifies him
orherself by inserting a plastic *T+ card with a magnetic stripe or a plastic smartcardwith a chip that contains his or
her card number and some security information, suchas an e)piration date or 232 ,233-. $ecurity is provided by
the customer entering apersonal identification number ,"I'-.4sing an *T+, customers can access their bank
accounts in order to make cashwithdrawals ,or credit card cash advances- and check their account balances.
+any*T+s also allow people to deposit cash or checks, transfer money between their bank accounts, pay bills, or
purchase goods and services.$ome of the advantages of *T+ to customers are.#
5*bility to draw cash after normal banking hours
56uicker than normal cashier service
52omplete security as only the card holder knows the "I'
5!oes not ust operate as a medium of obtaining cash.
52ustomer can sometimes use the services of other bank *T+&s
$EED FOR E(BA$)I$
1ne has to approach the branch in person, to withdraw cash or deposit a che(ue or re(uest a statement of accounts.
In true Internet banking, any in(uiry or transaction is processed online without any reference to the branch
,anywhere banking- at any time. "roviding Internet banking is increasingly becoming a 7need to have7 than a 7nice
tohave7 service. The net banking, thus, now is more of a norm rather than an e)ception in many developed countries
due to the fact that it is the cheapest way of providing banking services .Banks have traditionally been in the
forefront of harnessing technology to improve their products, services and efficiency. They have, over a long time,
been using
Bank Information technology 2ustomer electronic and telecommunication networks for delivering a wide range of
valueadded products and services. The delivery channels include direct dial 8 upconnections, private networks,
public networks etc and the devices include telephone,"ersonal 2omputers including the *utomated Teller
+achines, etc. 9ith thepopularity of "2s, easy access to Internet and 9orld 9ide 9eb ,999-, Internet
isincreasingly used by banks as a channel for receiving instructions and delivering theirproducts and services to their
customers. This form of banking is generally referred toas Internet Banking, although the range of products and
services offered by differentbanks vary widely both in their content and sophistication