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QUALITY SYSTEM PROCEDURE

PROCEDURE FOR CORRECTIVE
ACTIONS

1. PURPOSE:
To establish a documented procedure for initiating corrective actions to eliminate the causes of non
conformities in order to prevent the recurrence
2. SCOPE:
Non conformances observed during the following activities are covered under the scope of this procedure
from
In-coming materials
In-process products
Finished products
Customer complaints/returns
Various audits(First, second and third party audits)
3. DEFINITION OF CORRECTIVE ACTION
Actions initiated against any non conformances to eliminate the cause of non conformities in order to prevent
the recurrence
4. RESPONSIBILITY:
Either the CFT team or one or all of the following are responsible for initiating the corrective actions
Concerned Process Heads
QA Head
Management Representative.
5. PROCEDURE:
5.1. The corrective actions against the non conformances shall be carried out by the following steps:
I.
II.
III.
IV.

Reviewing and understanding the non conformances.

Identifying the causes for non conformances.
Initiating the corrective actions for specified issue.
Initiating the corrective action to ensure that a non conformance of similar nature does not
occur.(Corrective action impact or horizontal deployment)
V. Maintaining the records of corrective actions taken.
VI. Reviewing the effectiveness of corrective actions taken.
5.2. Corrective actions against NCs of In-coming materials:
1. In coming materials are received and verified for correctness according to the invoice
2. In coming materials are verified for quantity as per suppliers Delivery challan. In case if there is any
Variation, the same is communicated to the supplier for the replacement.
2. In coming products are inspected as per procedure for monitoring and measurement of products
3. If any defect is noticed among the in-coming material, the lot is either accepted or not accepted
according to the sampling procedure. If the lot is rejected, then it is not processed further.
4. The non conforming products are kept separately with proper identification and location to be sent
back to the supplier.
5. The nature of defect is communicated to the supplier seeking for their analysis report and also the
replacement is arranged against the defective parts
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STANZEN LINKS

QUALITY SYSTEM PROCEDURE

PROCEDURE FOR CORRECTIVE
ACTIONS

6. In case of customer supplied products. If there is any defect, the nature of defect is informed to the
customer and customers advice is taken for further processing.
5.3 Corrective actions against NCs of In-process items
1.
2.
3.
4.
5.
6.

During the manufacturing processes, the products are inspected as per procedure For monitoring
and measurement of products
Defects observed during the process are recorded in the Daily process Rejection Report
The non conforming products are kept separately in the specified area and dealt as per procedure
for control of non conforming products.
The non-conforming products are reviewed in Daily Shift meeting and Morning Mission Meeting,
where the causes for the non- conformances are ascertained and corrective actions taken.
In case the defects occurred due to operators problem, the causes are explained to the operators
and where needed, training is given.
The results of Daily Shift meeting and Morning Mission Meeting are recorded in the Quality Problem
Follow-up Sheet
MR reviews the corrective actions taken.

5.4 Corrective actions against NCs of finished goods

1.
2.
3.
4.
5.
6.
7.
8.
9.

All finished goods are 100% visually inspected.

In case if there is any defect, the same is recorded in the Daily Rejection Report
In-case of Product audits are conducted by internal auditors (other than personnel from quality and
production) and any defect observed, the same is recorded in the Audit Non-conformance (NC)
Report.
The non conformances are reviewed by Head Production and Quality and causes for the defect are
determined.,
Corrective actions are taken to eliminate the defects by modifying the process parameters where
appropriate.
Where needed, concerned personnel are given training.
If the defects, can be corrected by re- work, the same is shifted to re-work area with identification
and re-work is carried out ,
The re-worked components are re-inspected and only accepted products are sent to customer
Once in three months Pareto analysis is made to identifying major defects. Corrective actions are
taken to eliminate / reduce the rejections / re-works. Every month the rejections/ re-work trends are
maintained for pareto analysis

5.5 Corrective actions against Customer complaints / customer returns

1. Customer complaints / returns are recorded in the Customer complaint register.
2. Customer complaints are reviewed by CFT and Causes for the non-conformances are determined by
using QC tools.
3. Corrective Action Reports are prepared in line with customer specific formats against the complaint.
4. Any complaints received from the customer are acknowledged for receipt of the complaint and
Corrective Action report are sent to the customers indicating the details of review and actions taken.
5. Customer feed-back on the corrective actions will be obtained verbally / written for closing the
complaint.
6. Customer complaints are taken as input for management review meetings and reviewed to take
suitable corrective actions.
7. The cycle time for handling customer complaint is maintained and efforts are made to reduce the
same.
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QUALITY SYSTEM PROCEDURE

PROCEDURE FOR CORRECTIVE
ACTIONS

5.6 Corrective actions against Audit non conformances

1. Non conformances observed during the Audits are recorded in Audit NC report.
2. Containment actions are initiated and the causes for the non-conformances are determined by the
concerned personnel by using QC tools.
3. Corrective Actions are initiated and the same is mentioned in the column provided in the NC report
4. Follow up is carried out to ensure the effectiveness of the action implemented and the report is
closed by MR after finding them effective.

6. References:
1. Dialy Rejection Report
2. Dialy Inprocess Rejection Report 3. 8D Reports
4. Procedure for control of NC product
5. Procedure for handling Customer Complaints
6. Procedure for Corrective Action
7. Customer complaint register
8. Audit NC report

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