Upk Faq

October 2012
Oracle User Productivity Kit 11.1

Frequently Asked Questions

Oracle UPK Frequently Asked QuestionsOracle Upk Frequently Asked Questions

Table of Contents
Documentation .................................................................................. 2
UPK Player Published Output ............................................................ 3
Learning Management Systems ........................................................ 8
UPK Developer .................................................................................. 9
Languages ...................................................................................... 12
Usage Tracking NOW part of Knowledge Center .......................... 14
Upgrading to 11.0 ............................................................................ 15
Troubleshooting ............................................................................... 17
UPK Training ................................................................................... 17
Accessibility ..................................................................................... 17

2
Documentation
Q: What documentation is provided with the User Productivity Kit?
Documentation consists of the following manuals and help systems. The PDF manuals are delivered
and stored in the documentation\language code\reference folder where the Developer is installed.
Help systems and some PDF manuals are available when you launch each product component such as
the Developer, Player, Knowledge Center, and so on. Documentation can also be accessed from the
documentation shortcut on the Windows Start program menu.
Content on functionality available in the Professional edition is also included in this documentation
and identified as such by the phrase "available only in the Professional edition".
Installation and Administration: This PDF manual provides instructions for installing the Developer
in a single-user or multi-user environment as well as information on how to add and manage users
and content in a multi-user installation. An Administration help system also appears in the
Developer for authors configured as administrators. This manual also provides instructions for
installing and configuring the Knowledge Center, including the Content Root (or content
repository), and the User Import Utility.
Content Development: This help system and PDF manual provides information on how to create,
maintain, and publish content using the Developer. The content of this manual also appears in the
Developer help system.
Content Deployment: This PDF manual provides information on how to deploy content created in,
and published from the Developer.
Content Player: This help system provides instructions on how to view content using the Player.
Reports Management: This help system and PDF manual provides instructions on how to run and
manage usage tracking and other reports.
User and Content Management: This help system and PDF manual provides instructions on how to
create user accounts, user groups, and knowledge paths, import content, and server management.
In-Application Support: This help system and PDF manual provides information on how to
implement content-sensitive, in-application support for enterprise applications using Player content.
Upgrade: This PDF manual provides information on how to upgrade from a previous version to the
current version.
Knowledge Center: This help system provides instructions on how to use the Knowledge Center
options such as Knowledge Paths, Notes and Mentoring, and so on.


3
UPK Player Published Output
Q: Can we put the UPK Player files on a UNIX server?
UNIX-based operating systems are case sensitive. The UPK Player uses mixed case in its file structure.
This does not cause a problem on a UNIX-based OS because all calls to our files are in the correct
case. For example, a file named "Test" will always be called as "Test" - it will never be called as "test".
However, there is a module in Apache called "mod_rewrite" that can automatically lowercase (or
uppercase depending on the configuration) all URLs. Unfortunately, if your server is using this
module, then the calls to UPK files will now be called in lower-case. But since the file is mixed-case, it
will generate an error (web error number 404.) Please note this is a very popular module in Apache.
Information on mod_rewrite can be found at: http://httpd.apache.org/docs/mod/mod_rewrite.html
Also, remember that the UPK Development Tool requires a Windows-based operating system. See
the Technical Specifications document for details.
Q: Can the UPK Player be accessed behind a firewall?
A: Yes. The UPK Player is DHTML and can be accessed behind most firewalls.
Q: Are there any plug-ins required on the end users machines to view the UPK Player?
A: No. The UPK Player does not require a plug-in.
Q: Can I launch the UPK Player from the Help link within an Agile application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Agile
applications. See the In-Application Support Guide.pdf document in the
\Documentation\EN\Reference folder for implementation instructions.
Q: Can I launch the UPK Player from the Help link within a JD Edwards EnterpriseOne
application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for JD
Edwards EntepriseOne applications. See the In-Application Support Guide.pdf document in the
Q: Can I launch the UPK Player from the Help link within a JD Edwards World (web) application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for JD
Edwards World (web) applications. See the In-Application Support Guide.pdf in the
Q: Can I launch the UPK Player from the Help link within a Microsoft Dynamics CRM application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for
Microsoft Dynamics CRM applications. See the In-Application Support Guide.pdf document in the


4
Q: Can I launch the UPK Player from the Help link within an Oracle E-Business Suite application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for most
EBS applications. See the In-Application Support Guide.pdf document in the
For UPK context sensitivity and EBS, you must install the CUSTOM.pll file as directed in the Oracle
E-Business Suite Help Menu Integration.pdf manual before developing content (this is no longer
needed as of version 12.2). This will ensure that a context id will be captured where it exists and is able
to be identified.
As UPK rolls out across the Oracle E-Business Suite, we are continuing to enhance context sensitivity
with EBS and related applications. You may experience some Oracle E-Business Suite applications
where a context id is not captured (context ids are used for in-application context- sensitive help
launches). If this occurs please report this issue to Oracle support. We will work to resolve the issue in
future UPK releases.
Q: Can I launch the UPK Player from the Help link within a PeopleSoft Enterprise application?
PeopleSoft Enterprise applications. See the In-Application Support Guide.pdf document in the
Q: Can I launch the UPK Player from the Help link within a SAP application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for SAP
Q: Can I launch the UPK Player from the Help link within a Siebel application?
A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Siebel
Q: Can I launch the UPK Player from the Help link within a Enterprise Performance Management
(Hyperion) application?
Enterprise Performance Management (Hyperion) applications. See the In-Application Support
Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.
Q: Can I launch the UPK Player from the Help link within a Primavera application?
Primavera applications. See the In-Application Support Guide.pdf document in the


5
Q: Can I launch the UPK Player from the Help link within a Oracle Transportation Management
application?
Oracle Transportation Management applications. See the In-Application Support Guide.pdf document
in the \Documentation\EN\Reference folder for implementation instructions.
Q: What browser does the end user need to have in order to view a UPK Player?
A: As of UPK 11.0, the UPK Player can be viewed using either Microsoft Internet Explorer 7.0, 8.0,
or 9.0, or Firefox 3.6 or 4.0 (32 bit only) or Safari 4.0 or 5.0.
Q: If an end user is on a Macintosh computer, can they view a UPK Player?
A: Yes, as of UPK 11.0 the UPK Player can be viewed on a Macintosh OS using Firefox 3.6 or 4.0 (32
bit only) or Safari 4.0 or 5.0.browser.
Q: If an end user is on a Linux computer, can they view a UPK Player?
A: Yes, as of UPK 11.0 the UPK Player can be viewed on a Linux OS using a Firefox 3.6 or 4.0 (32 bit
only) browser.
Q: Does the UPK Player need to be installed on a different server than my application server?
A: No. The UPK Player can run on the same server as the application, or on a different server.
Q: Is it possible to launch UPK content outside of the Player or from other applications?
A: Yes. Individual topics can be launched from a hyperlink (in any of the available modes). For more
information, see the Content Deployment.pdf manual located in the \Documentation\EN\Reference
folder where the Developer has been installed.
Q: How much server disk space is required to host the content?
A: For the UPK Player, plan on between 250 KB and 1.5 MB average per topic without sound.
Q: How much bandwidth is required for UPK Player content?
A: The UPK Player interface and TOC is less than 200 KB and gets cached after the first download.
When a See It or Try It mode is launched, the first 5 pages of the topic are downloaded and cached on
the browser (this is to improve navigation performance). The initial download is typically less than 300
KB. After the initial download, subsequent frames are cached one at a time as they are accessed. See
the UPK File Size and Bandwidth document for further information.
Q: Can the UPK Player be re-branded with my company logo?
A: Yes. See the Publish Content chapter in the Content Development.pdf manual, located in the
\Documentation\EN\Reference folder where the Developer has been installed.


6
Q: Does accessing a UPK Player require an Internet/Intranet connection?
A: No. A UPK Player can be copied to a local drive or delivered via CD-ROM. An Internet
connection is required for LMS or Usage Tracking, or for a UPK Player that has been deployed on a
web server.
Q: What is the underl ying architecture of the UPK Player?
A: The UPK Player is DHTML (Dynamic HTML, which is HTML and JavaScript). The images are
PNG format.
Q: What happens if a user clicks the Help link on a page in their application and it brings up the
UPK Player but there is no UPK content available for that page?
A: If there is no associated UPK content (no topics with context ids that match the page), the UPK
Player will be displayed, the Applicable radio button will be selected, and it will give a message: No
content to display in this view. At this point, the user could click the All radio button and see all
the content.
Q: Is it possible to restrict access to topics by role?
A: No. Users can filter content by roles, but cannot be denied access. In Do It mode, users would be
able to view the UPK Content, but would only be able to execute the procedure in the application if
their security settings allow. It is also possible to publish a different player for each role.
Q: Ive used previous versions of UPK. Where did the ContentSetup.exe go?
A: In previous versions of UPK, ContentSetup.exe was used to merge separate UPK Players together.
As of UPK 3.1, the process of publishing UPK Players has been greatly enhanced, allowing greater
flexibility in choosing what you publish. ContentSetup.exe is no longer needed! After you publish a
UPK Player, you can move it to your web server by simply copying the files.
Q: Is the UPK Player context sensitive when you hook it up to the Help link in an application?
A: UPK is context sensitive for the following applications:
Oracle Agile
Oracle CRM On Demand
Oracle Enterprise Performance Management (Hyperion)
Oracle E-Business Suite
Oracle JD Edwards EnterpriseOne
Oracle JD Edwards World (Web)
Oracle PeopleSoft Enterprise
Oracle Primavera
Oracle Siebel CRM (On Premise)
Oracle Transportation Management
Microsoft Dynamics CRM
SAP GUI for Windows
NOTE FOR EBS APPLICATIONS: As UPK rolls out across the Oracle E-Business Suite, we are
continuing to enhance context sensitivity with EBS and related applications. You may experience

7
some Oracle E-Business Suite applications where a context id is not captured. If this occurs please
report this issue to Oracle support. We will work to resolve the issue in future UPK releases.
For UPK context sensitivity and EBS, you must install the CUSTOM.pll file before developing content
(this is no longer needed as of version 12.2). This will ensure that a context id will be captured where it
exists and is able to be identified.
Q: In Do It mode, what happens if someone selects a topic in the UPK Player but does not have
access to the corresponding component within the application?
A: They can view the topic in the Player but when they try to do the transaction in the application,
security in the application would prohibit their ability to do the transaction.
Q: What is context sensitivity?
A: When you hook a published UPK Player to the help link in a targeted application (Agile, CRM On
Demand, Hyperion, Microsoft Dynamics CRM, E-Business Suite, PeopleSoft, JD Edwards
EnterpriseOne, JD Edwards World (web), Primavera, Siebel CRM, OTM, SAP) and an end user clicks
that help link, the UPK Player will appear. UPK will display topics in its table of contents that match
the context ID of the page the end user was on when they clicked help this is context sensitivity. The
below diagram shows how UPK uses context IDs to make this context sensitivity work.
Q: What is SmartMatch and how does it differ from help menu integration?
A. For browser-based applications that are not targeted UPK applications, SmartMatch can be used to
provide context-sensitive help. SmartMatch uses statistical methods similar to search engines to
achieve context-sensitivity and is a solution that requires very little effort to implement. Results are
often just as good as other UPK methods for generating in-application support.
Q. What is SmartHelp?
A. SmartHelp allows users to launch topics that correlate to their current screen rather than the entire
list of topics. When help is launched through SmartHelp, the SmartHelp engines searches for
SmartMatch and ExactMatch (target apps) context that will match the current context. You can add a
SmartHelp toolbar button to the browser which will launch context-sensitive help content for target
applications.
Q: I've recorded content in Internet Explorer using a previous version. Will this content benefit
from SmartMatch?
A: No, not unless it is re-recorded.
Q: Does the Re-capture context feature also re-capture SmartMatch information?
A: No, this content would need to be re-recorded. We are considering adding this capability in a future
release.


8
Q: Does the Re-record Context Ids feature also re-capture SmartMatch information?
A: Yes, If you previously recorded content and the Developer was unable to capture the context
(either SmartMatch or ExactMatch) for the recorded screens, you can recapture the context ID only
instead of re-recording all of the content.

UPK Infrastructure Diagram
Learning Management Systems
Q: Will UPK run in my Learning Management System (LMS)?
A: The LMS Published content is AICC 3.5, SCORM 1.2 and SCORM 2004 (4
th
Edition) compliant.
However, this is not a guarantee that the courses will run properly in a customers LMS. This is due to
different interpretations of the standards, LMS versions, service pack upgrades, and LMS
customization. What we recommend is that before the customer purchases, the customer loads the
sample UPK LMS test course in their LMS to confirm that it works properly. The sample UPK LMS
test course can be downloaded from here:
Demo: UPK Learning Management System Test Course (SCORM 1.2 and AICC)
Demo: UPK Learning Management System Test Course (SCORM 1.3/2004 and AICC)
Q: Is UPK content SCORM 2004 compliant?
A: Yes. With UPK version 2.6.1 and later, the LMS published content is AICC 3.5, SCORM 1.2 and
SCORM 2004 (4
th
Edition) compliant.

9
Q: Can my UPK content be tracked in my LMS if the content is on a different server (with a
different domain) than my LMS?
A: Yes, but the content must be loaded as AICC and some files must be configured on the content
server to accommodate the cross-domain scripting issues. Java is also required on the end users
machines for this method.
Q: Does UPK content run under Oracle Learning Management, iLearning and PeopleSoft
Learning Management?
A: Yes. UPK content can be successfully loaded and run in all of Oracles Learning Management
Systems.
UPK Developer
Q: What is the difference between the build number and the version number under Help, About in
the UPK Developer?
A: The build number is the specific build release code and the version number is the product version.
When contacting customer support please reference the version number and not the build number.
Q: What is Auto Record (Automaticall y Record Screenshots?)
A. Developers can use auto record to record more efficiently without having to provide a cue each
time to capture action. The automatic recorder captures all actions, reduces initial capture time, and
makes it easier for SMEs to become proficient with the tool.
Q: UPK comes with the feature of auto record. When should auto recorder be used?
A. Auto Record is useful to further reduce the time to competency for Subject Matter Experts (SMEs)
who create content using UPK.
Q. What is Record It!?
A. Record It! is a streamlined recording mode designed to allow non-Developer content contributors
such as a subject matter expert (in a multi-user installation of the Developer) to quickly create content.
Record It! also allows the content contributor to edit or comment on existing content assigned to
them, or record testing procedures that can be printed as a test document.
Q: Must I have a multi-user installation of the UPK Developer in order to use Record It!
A. Yes, in order to use the Record It! Feature you must have a multi-user installation of the
Developer.
Q: Must content contributors such as a subject matter expert have a UPK Developer license to
use Record It!?
A. Yes, individuals using the Record It! Feature of the UPK Developer currently require a full UPK
Developer Install, this requires a full UPK Developer License.


10
Q: Can the UPK Developer publish to PowerPoint?
A: Yes, Authors can now publish content as a Presentation. A separate PowerPoint file is created for
each topic, and each frame is a separate slide in the presentation. The slide contains a graphic showing
the screenshot, with the bubble text next to it. A box on the screenshot indicates the action area or
areas for the frame. Alternative Actions, Alternative Paths, and Decision frames are included as well,
and links are provided to choose paths.
Q: Can the UPK Developer publish the document outputs in PDF format?
A: Yes. Select the Adobe PDF Output Format during publishing.
Q: Can the UPK Developer publish the document outputs in HTML format?
A: Yes. Select the HTML Web Page Output Format during publishing.
Q: Can I copy and paste frames so that I dont have to re-record the exact steps if I need to use
them more than once?
A: Yes, recorded frames can now be copied and pasted within and between topics.
Q: Can you insert non-topic assets into the TOC?
A: Yes, UPK supports the ability to apply keyword, role and context properties to modules and
sections with attachments.
Q: How are roles established?
A: Topics are assigned to roles using the UPK Developer.
Q: Does the UPK Developer work with World XE?
A: Yes, however object recognition is minimal.
Q: Can a user bookmark within a mode and return to where they left off?
A: Not to the exact page, however you can use a Jump-In Point to navigate the frames. Note: The
Know It mode does not support Jump-In Points.
Q: Can I include sound in UPK?
A: As of release 3.6.1 the UPK Developer now has full-feature sound recording and editing
capabilities built into the Topic and Web Page Editors. The Topic and Web Page Editors contain a
new Sound Editor pane, with all the controls necessary to record, import, export, and edit sound for
topics and web pages. Sound can also be added to the Concept pane of a Module, Section or Topic.
Q: Is Flash required for sound in UPK?
A: Yes, Flash is required for any and all sound in UPK 11.0.


11
Q: How would multiple developers share content?
A: With the single user install, developers can export and import between developers. With the multi-
user development install, developers share the same content repository.
Q: In the multi-user mode, is it possible to provide access to content for specific users and
developers?
A. Yes, you can manage read and write access to folders through library permissions with folder-level
security. With the ability to control access to content across the organization, users of the developer
only work on what theyve been assigned to. This helps ensure data accuracy and efficiency.
Q: Can you modify the template text? For example, the delivered template text for left click is
click , but I want all occurrences of left clicks to say select .
A: Yes. The template text template can be modified and all template text will reflect the change. If
you are considering translation, you should also modify the template text in all languages that you plan
to translate otherwise select would still translate as click.
Q: If Im recording against an Oracle E-Business Suite application, do I need to do anything on
the EBS server before I start recording UPK content? What about PeopleSoft, Siebel and JD
Edwards (or other applications)?
A: Before you begin recording content against an Oracle EBS application, you need to deploy or
modify the custom library (CUSTOM.PLL) on the EBS server (if recording against a version prior to
EBS 12.2.) This allows UPK to capture the correct context ids while it is recording. These context ids
are important to have in your content for Help Menu Integration (allows context sensitivity) as well as
for your document published outputs (context ids are used to determine when to change screenshots
in document outputs).
You do not need to do anything on a PeopleSoft, Siebel or JD Edwards (or other application) server
before recording content E-Business Suite is the only one.
Q: Can I put the UPK Developer on a VMWare Server? What about a Microsoft Virtual Server?
A: The UPK Developer is regularly tested with a VMWare Server and there are no known issues. The
UPK developer has not been specifically tested with Microsoft Virtual Server, but because of the
success with VMWare, Virtual Server should work as well.
Q: My Previous installation required a license key. Will I require a license key?
A: No.
Q: Why does the installation of the UPK Developer 3.1.x and later take so long? The installation
for previous versions was much faster.
A: When you install UPK you are installing the components to support all languages that UPK
supports. This enables you to create UPK content in different languages. The installation of all these
supporting files is what takes the setup routine a bit longer than usual.


12
Q: Will I be prompted to install a Firebird database during the installation of the of the UPK
Developer?
A: No. With the release of UPK 3.5.1 you will no longer need to install the local database.
Q: How is the multi-user UPK Development tool installed? What is the architecture?
A: See the diagram below.

UPK Infrastructure Diagram
Languages
Q: What languages are supported by UPK?
A: UPK 11.0 supported languages are grouped by the Tier Structure listed below.
Tier 1 Languages
English
Dutch
French (France)
German

13
Spanish (Spain)
Japanese (Kanji)
Tier 2 Languages
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Finnish
French (Canada)
Hungarian
Italian
Korean
Norwegian
Polish
Portuguese
Russian
Swedish
Spanish (Mexico)
Turkish
Software Interface
Tier 1 Tier 2
Setup Translated Not Translated
Developer Translated Not Translated
Player Translated Translated
Other Components
Tier 1 Tier 2
Default and Microsoft Template Text Translated Translated
Static text in Document publishing formats such as
Business Process, Training Guide, and son on.
Translated Translated
Systemfolder and document names in the Library that
are included at the time of installation.
Translated Not Translated
Product Documentation Translated
Only Player manual
and help are translated.
Q: Does UPK support multi-language translations?
A: Yes. Once you have created UPK content in one language, you can translate it into one or more
different languages. The Developer provides functionality that facilitates this aspect of the localization
process. The Developer localization flow involves four main steps:
Create a duplicate of the existing content to be translated.
Re-record each topic to update the screenshots, actions, and object names, and apply the
appropriate template to update the template text.
Translate custom Developer text, including custom bubble text, web page text, link tooltips, and
glossary terms.
Translate external content such as package files and graphics.

14
Q: Is UPK a translation tool?
A: UPK is not a translation tool; however it does have many useful features to facilitate translation
and localization. The benefit of the UPK is that it allows you to quickly create content in a variety of
languages.
Usage Tracking NOW part of Knowledge Center
Q: What is Knowledge Center?
A: The Knowledge Center is a centralized platform for content deployment, tracking, and reporting.
The Knowledge Center provides the infrastructure and tools for importing, organizing, and deploying
content created in the Developer (and other applications), managing users and the content that is made
available to them, tracking how deployed content is used, and reporting on the content that is
consumed. The extent of these capabilities depends on whether you are using the Standard edition
(basic usage tracking and reporting) or the Professional edition (more sophisticated user and content
management, content organization and deployment, usage tracking, and reporting capabilities typically
found in learning content management systems).
Q: Is Knowledge Center required to deploy UPK?
A: No. It is an optional program. However, to track how deployed content is used and report on
content usage, you must install the Knowledge Center.
Q: How do I install Usage Tracking?
A: When you run the setup wizard for the UPK Development tool, you will be presented with the
choice of installing Knowledge Center. For complete instructions, see the Knowledge Center
Installation chapter in the Installation and Administration.pdf manual..
Q: What software is required to install Knowledge Center?
A: Windows 2003 or 2008 Server, IIS and Oracle Database v10.1, v10.2, v11.1, or v11.2 --OR--
Microsoft SQL Server 2005 (SP3 or SP4) or SQL Server 2008 (SP1, R2 or SP2). See the Technical
Specifications sheet for more details.
Q: Does Knowledge Center replace my LMS?
A: No. Knowledge Center is not an LMS but rather a back end tracking mechanism for learning
administrators to track which topics are being accessed, for how long, and by whom. Know It mode
scores and pass/fail status are also tracked. Knowledge Center can also be used to track areas of an
application that may require more help once the application has gone live. This can identify areas of
training that may need to be supplemented, business processes that may need to be simplified, or
employees that are having trouble adjusting to new systems or processes.
Q: Does Knowledge Center track the time it takes to complete a test?
A: Usage Tracking will track the time spent in the Know It mode (and any other mode for that
matter). A compliant LMS may also be able to track the time.

15
Q: Does Knowledge Center support Microsoft Active Directory?
A: Yes, if Windows Authentication is configured as the authentication method during the installation.
Q: Im using Windows Authentication. I am not able to set permissions for custom groups for
which I have created onl y the default Administrators group?
A: Place the domain name in front of the group name, e.g. myntserver\My_Group.
Q: What if I exit Know It mode before I complete the topic? What gets tracked?
A: Usage Tracking will record that the topic was taken by marking a score of zero and setting the
passing flag to No.
Upgrading to 11.0
Q: Im upgrading from UPK 2.x to UPK 11.0. What do I do?
A: If you have version 2.5, 2.6, or 2.7 installed, you must upgrade to 3.5, 3.5.1, or 3.6 before you can
upgrade to 11.0. See the Upgrade manual for more information. Since 11.0 must be installed in a new
location, it can exist on the same machine as any previous version.
Q: Im upgrading from UPK 3.1.x to UPK 11.0, will my content require a conversion?
A: If you have version 3.1 installed, you must upgrade to 3.5, 3.5.1, or 3.6 before you can upgrade to
11.0. See the Upgrade manual for more information. Since 11.0 must be installed in a new location, it
can exist on the same machine as any previous version.
Q: Im upgrading from UPK 3.5, 3.5.1 or 3.6 to UPK 11.0, what are the steps?
A: If you have 3.5, 3.5.1, or 3.6 installed, you can easily upgrade to 11.0. Before you upgrade, however,
there are certain things you should consider first. See the Upgrade manual for more information.
Q: Can Content Archives (.odarc) created in previous versions be imported into UPK 11.0?
A: Yes. Note: Content Archives only stores the most recent version of each document. A database
backup is suggested for complete backups including previous document versions, authors, etc.
Q: Can I install UPK 11.0 on top of a previous version?
A: No. UPK 11.0 cannot install to a location that already includes a previous version (on top). Both
the client and server installs need to be installed to a new location.
Q: Can UPK 11.0 be installed on a machine which already has a previous version installed?
A: Yes.
Q: What is the default installation directory?
A: C:\Program Files\User Productivity Kit\UPK Developer 11


16
Q: What happens to my exi sting (customized) publishing styles?
A: Customized publishing styles for print formats will be upgraded. However, they will contain
bookmarks that, while they still work, have been deprecated in this release. You may want to change
these bookmarks on your own at some point. See the bookmark reference in Customize Document
Formats in the Publish content section in the Content Development manual for more information.
Customized publishing styles for other formats are not upgraded. Even if your customizations
appear to still be available, you must delete them, recopy the appropriate styles from the
publishing styles delivered with 11.0, and re-apply your customizations.
Publishing settings files saved in 3.5 will not work in 11.0.
If you have created customized brands or categories, the categories will remain, but the brands
must be reapplied.
If you plan to create custom publishing styles in any version, you should document your customization
so you can easily re-apply them after you upgrade, if necessary.
Q: What happens to my exi sting (customized) templates?
A: Standard templates will be replaced during the upgrade. Any new custom templates that you
created in 3.5 will work in the new version. However, we recommend that you perform a manual
comparison of the old template and the new templates and re-apply any necessary changes.
Q: What happens to custom icons?
A: They will remain in UPK 11.0 as they are unaffected by the upgrade.
Q: What happens to Publishing Settings files (XOS)?
A: They will not be compatible with UPK 11.0 and will need to be recreated.
Q: Does my Usage Tracking Database need to be updated?
A: Yes, Usage Tracking 3.1.x databases will need to be upgraded. Please refer to the product
documentation for details. Note: Usage Tracking 2.x does not convert or upgrade to 3.x and a new
instance of Usage Tracking will need to be installed to track UPK 3.x content. Content being tracked
by Usage Tracking 11.0 should also be updated to the 11.0 Player.
Q: Are there any changes to the system requirements for UPK 11.0?
A: Yes, see the Technical Specifications sheet for more details.
Q: If our current version runs against a SQL database, can we convert to an Oracle database?
A: No, means for converting from one database type to another are provided by the software. If you
would like to migrate to a different database, please review the directions provided in the Upgrade.pdf
documentation.


17
Troubleshooting
Q: When I click on a link to launch the Player nothing happens.
A: The UPK Player opens in a new browser window. If you have a pop-up blocker installed, disable
or uninstall it.
Q: When I click on the Do It mode for a topic, the Do It mode doesnt display why?
A: It is most likely a pop-up blocker or a security setting in your browser.
Q: I am trying to install the UPK Developer on my Windows Vista machine but am having
problems. What should I do?
A: To install on Vista, right-click on the Setup.exe file, then choose Run as Administrator.
UPK Training
Q: How do I get started after I have purchased UPK?
A: Oracle University offers training for UPK. For more information, search for UPK on the Oracle
website at http://education.oracle.com.
Accessibility
Q: Is UPK 508 Compliant?
A: Yes, in UPK 2.5 and later, the HTML Website published content is S508c compliant. For more
information, go to http://www.oracle.com/accessibility/templates/t1306.html.
.

UPK FAQ
October 2012

Oracle Corporation
World Headquarters
500 Oracle Parkway
Redwood Shores, CA 94065
U.S.A.
Worldwide Inquiries:
Phone: +1.650.506.7000
Fax: +1.650.506.7200
oracle.com
Copyright 2012, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the
contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other
warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or
fitness for a particular purpose. We specifically disclaimany liability with respect to this document and no contractual obligations are
formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any formor by any
means, electronic or mechanical, for any purpose, without our prior written permission.
Oracle and J ava are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and
are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are
trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. 0612

Upk Faq

Caricato da

Informazioni sul documento

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Upk Faq

Caricato da

Copyright:

Formati disponibili

October 2012

Oracle User Productivity Kit 11.1

Potrebbero piacerti anche