WELCOME

TO
SOKHA ROTH HOTEL
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LEARNING OBJECTIVE
After this session, participants will know:
The Hotel Profile
Hotel Product Knowledge
Who Is who
Hotel Policy
Benefit Review
Performance Review
Other Resources
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FOUNDED
SOKHA ROTH HOTEL & SPA
Founder : Mr Saing Sophal
Founded : Mrs Lin Monroth
Architect :
Land Size : 43m X 87.50m = 3762 m
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Opening : August 1, 2014
Hotel Type : 4-Star Hotel
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Who Is Who
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ORGANIZATION CHART
SOKHA ROTH HOTEL
Mr Thanh Ro
General Manager
Mr Mout Sony
Finance Mgr
Mr Samnang
Human Recourse
Ms Tann Limang
Sales Exucutive
Ms Song Soling
Front Office Mgr
Mr Tao Savouen
Restaurant Mgr
Engineering Spa IT
Mr Chhorm Hong
HKM
Mr Mengkieng
Ex. Kitchen
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Mr Saing Sophal
Mrs Lin Monoroth
WHERE TO REACH US!
SOKHA ROTH HOTEL & SPA
St 66, Sala Kanseng Village, Svay Dangkum Commune,
Siem Reap, Kingdom of Cambodia
Tel: 063 968 867; Fax: 063 967 867
Email: info@sokharothhotel.com |Website: www.sokharothhotel.com
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Map
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BUILDING CONFIGURATION
1. SOKHA ROTH Hotel
There is a three- storey in this building
Ground Floor Surrounding garden, and Restaurant &
Bar, Receptionist, Lobby, Fitness Centre and 13 Guest
Room
First Floor 23 Guest rooms
Second Floor 21 Guest rooms
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SOKHA ROTH HOTEL
The ultimate comfort is reflected in
our Hotel designed Sokha Roth
Hotel comes with three-storey,
Consist of 57 guest Rooms and
Food & Beverage outlets such as
Restaurant, Bar and Lounge Deluxe
Room and Family Room.
GENERAL DESCRIPTION
Number
of Rooms
: 57

Room
features

:
All guest Rooms and Family are standard and
provided with: Bathroom Air-conditioning, Private
Safe, Mini Bar, Cable Television Channel, Coffee,
Sugar, 2 water bottles and Green tea making
facilities.
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FAMILY ROOM
Our Family Room, 34sqm, Double
bed plus Single bed is equipped
with comfort & private fixture
bathroom, complemented by
facilities and amenities to cater
and leisure travelers.
Room
type
: Family

Number
of rooms
: 03
Room
features
: Air-conditioning, Coffee / Tea making facilities,
Private Bathroom, Balcony, Hot and 2 bottles water,
Mini-bar, Internet access, In-room safe, Cable TV
channels and Large writing desk.
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DELUXE ROOM
Our Deluxe Room, 31sqm,
provide nice view with private
balcony, fixture bathroom,
complemented by facilities and
amenities to cater for the
international business and
leisure travelers.
Room
type
: Deluxe Room

Number
of rooms
: 54
Room
features
: Air-conditioning, Coffee / Tea making facilities,
Private Bathroom, Balcony, Hot and cold water, Mini-
bar, Internet access, In-room safe, Cable TV channels
and Large writing desk.
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ROOM TARIFF
ALL RATE ARE IN USD
Room Type Public Rate
Selling Rate
Nett Rate
Promotion
Rate
Extra Bed
Deluxe Sgl/Twn City
View
USD 120 USD 75 USD 60 USD 20
Deluxe Sgl/Twn Pool
View
USD 140 USD 80 USD 65 USD 20
Deluxe Sgl/Dbl Pool
View
USD 140 USD 80 USD 65 USD 20
Deluxe Family USD 200 USD 140 USD 110 USD 20
Check in 2:00pm and Check out 12:00pm
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ROOM FEATURE
Air-conditioning with individual remote control
24-hour room service
Twice-daily housekeeping service
Making-up mirror
Business desk
In-room internet access (Wireless)
In-room safe
Bathrobes
Bathtub
Disposal slippers
Hair dryer
Cable TV channel
Mini-bar
Tea/Coffee making facilities
Laundry and dry cleaning service
Wake-up call

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GUEST SERVICES
Business Centre
Airport Limousine Service
Concierge Service
Car Parking
Gardens and Pool View
Restaurants and Lounge & Bar
24 hours Room Service
Laundry and Dry Cleaning Service
Flower Arrangement
Fitness Centre
67 sqm Outdoor Swimming Pool
120 sqm Indoor Swimming Pool
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RESTAURANT & BAR
Lobby
Sokha Roth Lounge Bar
Poolside
Chhok Roth Restaurant

picture
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THE CHHOK ROTH RESTAURANT
Opens daily
06:00 - 22:30
The restaurant is located
on the ground floor of
SOKHA ROTH HOTEL
and the front of
receptionist and the left
hand next to the
swimming pool.
The restaurant offers an innovative a la carte menu, European buffet
breakfast and theme buffets (upon request). The Cuisine blends and
local foods, creating an exciting dining experience
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FITNESS CENTRE
Operation Hour
06:00 21:00
Located on the first floor with of TAB, next to the hotel
swimming pool.
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HOTEL POOL
Open:

7:00 20:00

Depth: 1.80 m
Length: 18 m
Width: 8.70 m
Total Size: 150 m
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Serving freshly squeeze air & especial arts, based to
the west side building with quiet.
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GENERAL TERM
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WORKING HOURS
Being a service industry, Hotel provides 24 hours service. Staffs are
required to follow the working hour that determine by the
Management. Generally, the working hours are as follows:
CATEGORY WORKING HOURS
1.Administation Staff Monday Saturday: 08am 05pm
2. Front & Back House, Divided into three shifts and split shift:
a. Morning Shift
Started work 05:00am 10:00am
Finished work 02:00pm 07:00pm
b. Afternoon Shift
Started work 12:00pm 03:00pm
Finished work 09:00pm 12:00am
c. Night Shift
Started work 09:00pm 11:00pm
Finished work 06:00am 08:00am
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REST DAY

All employees are entitled to a rest day per week. Should a
Public Holiday fall on a rest day, the following day thereafter
shall be substituted as the Public Holiday.

Category Rest Day
Administrative Staff Sunday
Front & Back Office Any day rostered by the immediate
Superior.
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HANDLING COMPLAINTS 5 STEPS FORMULA

Listen
Take Notes
Apologize
Take Action
Follow up

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PROCEDURE IN CASE OF FIRE
If you discover a fire:

If the fire is first discovered, check the Break-Glass to activate
the fire alarm

Go to the nearest telephone, call to extension no. O and the
department concern.

Identify yourself by name and department.
Explain the exact location of the fire or smoke.
Describe the extend of the fire or smoke, if any.
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Any
Question?
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Thank you for participation