Leonard Hatcher

5384 West Summit Flower Circle

Kearns, UT 84118 Phone 385-242-6486
E-mail: leohat@gmail.com

SUMMARY OF QUALIFICATIONS

Excellent travel industry knowledge and call center experience.
Operational Knowledge of SABRE and Amadeus GDS systems.
Knowledge: Windows NT/95/98/2000/XP/VISTA, Microsoft Word, Excel, Office, Outlook, PowerPoint, and the Internet.
Developed and taught various computer training classes for the King County Library.
Experience presenting training material to small groups ranging in size from two to twenty.
Strong customer service skills, with the ability to work under pressure while maintaining customer rapport.

EMPLOYMENT

Egencia/Teleproformance Corporate Travel Agent
January 2013 - July 2013 Salt Lake City UT
Assist with booking Air, Hotel, and Rental Cars for Business/Corporate Clients.
Perform exchanges to ticketed airfare using in-house QREX scripts.
Maintain a high level of customer satisfaction.

Costco Travel Leisure Travel Agent
February 2007 - June 2012 Issaquah WA
Consistently achieved more than one million dollars in gross sales per year.
Provided air travel booking, ground transportation, lodging in hotels, via phone and website.
Main areas of expertise: Hawaii; Cancun/Cozumel Mexico; Orlando, Florida; London, England.
Presentations to small groups ranging from two to twenty.

WDS Global Wireless Technical Support Agent
January 2006 - February 2007 Kirkland WA
Phone support to end users for wireless data devices, PDAs, smart phones, and air-cards.
Support for email setup and phone configuration.

Miscellaneous Temporary Employment
2002 2006 Seattle WA
Software testing.
Assisted with network installation in office buildings.
Attended Lake Washington Technical College- Culinary Arts Program.
Light database analyst.

Boeing Enterprise Help Desk/Comforce Technical Support Agent
August 1999 - December 2001 Bellevue WA
Supported Boeing enterprise systems worldwide.
Dial-up support for both standard modems and broadband access via secure connection.
Supported Boeing propriety software. Dispatched hardware and software calls to on-site technicians.

VOLUNTEER EXPERIANCE

King County Library
August 2005- June 2012 Redmond, WA
Delivered training to adult students on how to use computer applications such as MS Word and MS Excel
Created Course Material and Educational Aids.

EDUCATION

ITT Technical Institute Spokane WA Graduated AAS Degree Electronics.
Graduated High School - Columbia Burbank, Burbank WA