Quality Assurance Process Quality Assurance Process

Content
1. Project Rollout Overview
2. Purpose of Quality Management & Setting Quality Objectives
3. Purpose of Quality Plan
3.1 Project KPI & Measurement Criteria
4. Quality Organization Structure
5. Key Roles & Responsibility
6. Quality Resource Plan
7. Six Key Points
8. Quality Assurance Vs Quality Control
9. Quality Assurance Activities
10. Quality Control Activities
10.1 Timelines to complete QC audit activities 10.1 Timelines to complete QC audit activities
10.2 Schedule of Project Quality Review
10.3 Reports
11. Document & Record Control
12. Performance Ranking Criteria
13. Penalty Clauses & WCC Signoff Timelines
14. Subcon Management
15. H&S Management & Monitoring
15.1 Health & Safety with tools requirement
> Internal Only
2. Purpose of Quality Management & Setting Quality Objectives
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Purpose of Quality Management and Setting Quality Objectives
Quality management ensures that an organization, product
planning, quality control, quality assurance and quality improvement
quality, but also the means to achieve it. Quality management therefore
products to achieve more consistent quality.
Quality is seven attributes : Portability, Reliability, Efficiency, Usability, Testability, Understandability & Modifiability
Quality is conformance to requirements : Discuss, Confirm & Record the customer requirement before the activity start.
Quality is fitness to use.
Core of Project Quality Management is prevention : Do the right in first time & Conduct root cause analysis, keeping backtrac Core of Project Quality Management is prevention : Do the right in first time & Conduct root cause analysis, keeping backtrac
problem reoccurrence.
The performance standard of project quality management is ZERO defects : Do the right in first time with out ignoring defects
Quality is an attitude (State of Mind)
The measurement of quality is the Price Of Non Conformance (PONC) : PONC includes the quality
things (i.e. rework/rectification , frequent up-gradation of system & troubleshooting etc.
> Internal Only
Purpose of Quality Management and Setting Quality Objectives
or service is consistent. It has four main components: quality
improvement. Quality management is focused not only on product and service
therefore uses quality assurance and control of processes as well as
Quality is seven attributes : Portability, Reliability, Efficiency, Usability, Testability, Understandability & Modifiability.
Quality is conformance to requirements : Discuss, Confirm & Record the customer requirement before the activity start.
Core of Project Quality Management is prevention : Do the right in first time & Conduct root cause analysis, keeping backtracking to avoid
ZTE Corporation. All rights reserved.
Core of Project Quality Management is prevention : Do the right in first time & Conduct root cause analysis, keeping backtracking to avoid
The performance standard of project quality management is ZERO defects : Do the right in first time with out ignoring defects & minor faults.
The measurement of quality is the Price Of Non Conformance (PONC) : PONC includes the quality-related costs incurred in making certain
gradation of system & troubleshooting etc.
Purpose of the Project Quality Plan
To provide an instrument which can contribute to quality
built-up process/guidelines/specifications in systematic &
Guideline & reference are given which can be used to set
Quality can be defined to meet customers expectations
way of deliverables and/ or activities performed .
Objective of the Project Quality plan :
Site Quality must meet the safe operation of telecom equipments & continuous improvement of service. Site Quality must meet the safe operation of telecom equipments & continuous improvement of service.
Control Project KPI within specified limit & Implementation Lead time as set by ZTE.
Reduction of Material wastages.
Implementation of proper Installation procedure , results cost reductions & time efficient.
Enhance the relationship between Customer & ZTE.
Enhance Management & Improvement.
> Internal Only
quality level & control of telecom implementation / Infra
& detailed description.
set-up & control the process.
expectations or exceeding the customer expectations achieved by
Site Quality must meet the safe operation of telecom equipments & continuous improvement of service.
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Site Quality must meet the safe operation of telecom equipments & continuous improvement of service.
Control Project KPI within specified limit & Implementation Lead time as set by ZTE.
Implementation of proper Installation procedure , results cost reductions & time efficient.
Project KPI Target & Measurement Criteria
SL
No
Description Target
Measurement
Cycle
1 COQ (Penalty) Equal to 0 Monthly
2 SITR/ITR Rate >=80% Monthly
3
Self Check Acceptance
Percentage
>=70% Monthly
4 Sample Check Rate >=15% Monthly
5
Last Month Min
Sample Check Rate
>=100% Monthly
Objective
Calculation
formula
Definition
Sample Check Rate
6
Site Engg. Coverage
Rate
>=70% Monthly
7
Sample Check
Acceptance Percentage
>=90% Monthly
8
Training Coverage
Rate
>=90% Monthly
9
Model Site Coverage
Rate
>=90% Monthly
10 ATC Rate >=70% Monthly
11 OTP Rate >=80% Monthly
12 Circle Index >=.7 Monthly
Definition
Scoring
criteria
Owner
Statistics
collection
Measuring
Unit
> Internal Only
Project KPI Target & Measurement Criteria
KPI Quality Management Coefficient
Objective
To evaluate the performance of project on delivery quality point of
view
Calculation
formula
KPIQ= -(Q1*15%)+(Q2*15%)+(Q3*20%)+(Q4*10%)+(Q5*5%)+(Q6*5%)+
(Q7*10%)+(Q8*5%)+(Q9*15%)+(Q10*15%)
Definition
KPIQ: Indicates key performance indicator coefficient
Q1 - Indicates the score of Critical of Quality
Q2 - Indicate the score of Site Issue Till Resolution/ Issue Till
Resolution
Q3 - Indicate the score of Self Check Acceptance Rate
Q4 - Indicate the score of Self Check Rate
Q5 - Indicate the score of Site Engineer coverage Rate
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Definition
Q5 - Indicate the score of Site Engineer coverage Rate
Q6 - Indicate the score of Sample Check Acceptance Rate
Q7 - Indicate the score of Training Coverage Rate
Q8 - Indicate the score of Model Site Coverage Rate
Q9 - Indicate the score of Acceptance Test Coverage Rate
Q10 - Indicate the score of One Time Pass Rate
Scoring
criteria
Project Quality Score (PQS)=KPIQ
Owner for
Statistics
collection
Quality Department
Measuring
Unit
100 points
Quality Organization Structure
GM
PM
Project Director
Circle PD
CPM
PC
IM/Infra
Lead
IM/Infra
Lead
Site Engineer
Site team
1n
Site team
1n
> Internal Only
Project Director
Quality Head
Project Quality
Manager
Project Quality
Manager
Circle Customer
Corporate
Customer
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SSA Customer
Vendor QE
Circle Quality
Manager 1..n
Circle Quality
Manager 1..n
Key Roles and Responsibility
Owner Description of Responsibility
Customer
Facilitate the site infrastructure as per the ZTE telecom equipment installation requirements.
Project Delivery Plan in place
Alignment of site documents prior to project start
Define owner of multiple project activities
Project
Director
Project Delivery Plan in place
Alignment of site documents prior to project start with customer
Ensure that the agreed quality key activities are being implemented in project
Outsourcing
Formulates the project quality assurance agreement of sub-contractors (including but not limited to the acceptance criteria an
system) and signs the agreement with the subcontractors.
Carries out rewards and punishments on sub-contractors according to the performance assessment report of sub
Quality Team & Project team simultaneously at each stage, and traces the results of the implementation.
Traces and handles serious quality problems of sub-contractors.
Model site built-up with the help of respective PQM/QL & get confirmation with customer
Model site with each team of subcon, product wise prior to site allocation
Circle Project
Director
Model site with each team of subcon, product wise prior to site allocation
Organizing trainings for internal team & Subcons with the help of QL/PQM
Ensure that Subcons are doing self inspection assessment for all implemented sites on time.
Ensure that SE/IM/Infra Lead are doing site quality audit for all implemented sites on
Push subcons to rectify the punch points on time as per severity
Responsible for the customer management expectation and establishes
Project Quality
Manager
Preparation of Project Quality Plan
Support to CPD/IM / Infra Lead on Model site built up
Conduct trainings to internal team & subcons
Monitor the Project Quality key activities & effects
Support to CPD / IM / CL / Infra lead on specific quality issues as/when required
Sample site audit - deficiency tracking during installation & audit to
Collect and analyze Project Index measurement data involved in the project
Quality
Engineer
Site Audit on implemented sites on sample basis (covers al subcon , all types of sites etc.)
Support subcon & site engineers at site
Deficiency tracking
Feedback to PQM/ IM/CL/Infra Lead/ CPD on adheres of site process by subcon/ site engineer
> Internal Only
Description of Responsibility
the site infrastructure as per the ZTE telecom equipment installation requirements.
of site documents prior to project start with customer
that the agreed quality key activities are being implemented in project
contractors (including but not limited to the acceptance criteria and quality
contractors according to the performance assessment report of sub-contractors released by
Quality Team & Project team simultaneously at each stage, and traces the results of the implementation.
contractors.
up with the help of respective PQM/QL & get confirmation with customer
prior to site allocation
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prior to site allocation
trainings for internal team & Subcons with the help of QL/PQM
that Subcons are doing self inspection assessment for all implemented sites on time.
that SE/IM/Infra Lead are doing site quality audit for all implemented sites on time and perform self sample audit.
subcons to rectify the punch points on time as per severity
establishes daily communication mechanismto ensure customer satisfaction.
to CPD / IM / CL / Infra lead on specific quality issues as/when required
deficiency tracking during installation & audit to analyze the project quality after site completion
Project Index measurement data involved in the project
Audit on implemented sites on sample basis (covers al subcon , all types of sites etc.)
of site process by subcon/ site engineer
Quality Assurance Vs Quality Control
Quality Assurance: QA is fault prevention through
process design & auditing
Creating process , procedure , tools etc to prevent faults
Examples: Templates, Checklists, Procedure and Guideline
.
Quality Control

Quality Assurance Activities: Quality Control Activities:

Key quality assurance activities are very important for assuring
quality through out the project .
Confirm project acceptance procedure, Quality expectation &
agreed with customer.
Validation of project quality standard which meets customer
quality expectation.
Review & Publish of site design documents.
Built model site.
Training & Competence development and certification / work
license to team lead of subcon.(skill card & certificates)
Adheres of Installation Procedure in Project as per guideline.
Key quality control activities are very important for controlling quality.

> Internal Only

Quality Control- QC is fault/failure detection through
static & /dynamic testing artifacts
Examining the artifacts against pre-determined criteria to
measure conformance.
Examples: Audit & Problem analysis through quality tools.
Quality Control Activities:
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Key quality control activities are very important for controlling quality.
100% Self Check after site completion by the Subcon.
Spot Check / Sample Audit must be performed by ZTE SE, CL,
IM, Infra Lead , Quality Lead & CH/CPD.
Summarize , analyze & Review the project quality .
Evaluate Subcon/Vendor Analysis quality performance.
Site Documents
Organize routine meetings with Project ,Sub cons & Key team
members
Quality Assurance Activities:
Six Key Activities Flow Chart
Key point 1
Key point 2
Key point 3
Confirm project quality standard
Training to subcon and ZTE Site Impl
team
Model Site Building
Key point 4
Key point 5
Key point 6
Subcontractor performs 100% self
ZTE site engineer/cluster leads/ infra leads/QL
performs quality
Summarize, analyze and correct quality
defects
> Internal Only Quality Assurance Activities:
Six Key Activities Flow Chart
P.D.C.A
Confirm project quality standard
Training to subcon and ZTE Site Impl
team
Model Site Building
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P.D.C.A
Subcontractor performs 100% self-check
engineer/cluster leads/ infra leads/QL
performs quality spot-check
Summarize, analyze and correct quality
defects
Confirm project acceptance procedure and Validation of Quality standard
Confirm project acceptance procedure , Quality expectation as agreed with customer.
Project clarification meeting to be done with account/sales team by CH/CPD/PD prior to discussion with customer.
Build team & define the deliverable/ownership of quality activities.
CH/CPD & PD should ensure that the site acceptance scheme, Quality expectation, documentation are agreed with customer.
Acceptance scheme must be signed by both ZTE & Customer.
CH/CPD/PD should ensure that customer is fully aware of & agreed the infra requirements prior to project start. CH/CPD/PD should ensure that customer is fully aware of & agreed the infra requirements prior to project start.
Validation of Project Quality Standard
CH/CPD/PD should communicate with customer and collect customers installation specification and project quality requirement.
Quality Assurance Plan need to be concurred by PD and time to time information shared with PQM.
Customer concurrence need to be taken on all standards /specification through built up Model Sites as part of record .
The final project quality standards/spec, must be shared with all project staffs & subcon.
> Internal Only
Confirm project acceptance procedure and Validation of Quality standard
Confirm project acceptance procedure , Quality expectation as agreed with customer.
Project clarification meeting to be done with account/sales team by CH/CPD/PD prior to discussion with customer.
CH/CPD & PD should ensure that the site acceptance scheme, Quality expectation, documentation are agreed with customer.
CH/CPD/PD should ensure that customer is fully aware of & agreed the infra requirements prior to project start.
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CH/CPD/PD should ensure that customer is fully aware of & agreed the infra requirements prior to project start.
CH/CPD/PD should communicate with customer and collect customers installation specification and project quality requirement.
Quality Assurance Plan need to be concurred by PD and time to time information shared with PQM.
Customer concurrence need to be taken on all standards /specification through built up Model Sites as part of record .
The final project quality standards/spec, must be shared with all project staffs & subcon.
Model Site Process
Build model site in three levels (Project level, Circle Level & Vendor Level)
Customer concurrence is mandatory for Model Site .
Deviations to agreed specs/guidelines, if any, must be recorded and signed by both ZTE & Customer.
After the model site is accepted by customer , On site Training to other
Quality teams ,it helps to understand the project quality expectation and installation quality requirements.
Photo Album need to be made neatly in capturing all specification .
..
Circle QL need to communicate the Model site photo album to respective subcon teams and project implementation teams .
Each team of each subcon builds its first installed site as Model Site.
Project Level
L1 Model Site
1. Organize by PM
2. Guided by PQM
3. Confirmed by Customer
4. Confirmed Document Output
Circle Level
L2 Model Site
1. Organize by CPD
2. Guided by QL
3. Confirmed by PQM, Customer
4. Confirmed Document Output
> Internal Only
Build model site in three levels (Project level, Circle Level & Vendor Level)
Deviations to agreed specs/guidelines, if any, must be recorded and signed by both ZTE & Customer.
After the model site is accepted by customer , On site Training to other subcons need to be arranged by respective circle project
Quality teams ,it helps to understand the project quality expectation and installation quality requirements.
Photo Album need to be made neatly in capturing all specification .
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Circle QL need to communicate the Model site photo album to respective subcon teams and project implementation teams .
Each team of each subcon builds its first installed site as Model Site.
Organize by CPD
Guided by QL
Confirmed by PQM, Customer
Confirmed Document Output
Vendor Level
L3 Model Site
1. Organized by CL
2. Guided by QE, SE
3. Confirmed by QL
4. Confirmed Document Output
Training and Competence Development
Training to all project staff / sub-cons team lead/ Engineers/CPD must be conducted prior to project start & should continue in
Subcon trainings need to continue in every Quarter.
Issue of skill card, certificates /work licenses to subcon team while fulfilling preconditions of Test evaluation and becomi
Model site installation .Details may be referred to Training Regulations .
Trainers could be QL/ IM/ PQM/ H&S Manager.
Module -1 (Prior to work start) Expectation of customer, Knowledge on equipment installation process/project quality standard a
implementation safety. implementation safety.
Module -2 (During project phase) Special training on installation deviation, new products if any, improvement plan, Health &
violation implementation safety.
If any Subcon introduced during implementation period then separate training
Only trained & certified team leader/engineers will be allowed to work at site.
Assessment along with Training report must be in place after every training and uploaded in requisite servers.
> Internal Only
cons team lead/ Engineers/CPD must be conducted prior to project start & should continue in quarter.
Issue of skill card, certificates /work licenses to subcon team while fulfilling preconditions of Test evaluation and becoming part of
Model site installation .Details may be referred to Training Regulations .
1 (Prior to work start) Expectation of customer, Knowledge on equipment installation process/project quality standard and
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2 (During project phase) Special training on installation deviation, new products if any, improvement plan, Health & Safety /
If any Subcon introduced during implementation period then separate training Module 1 shall be arranged before work allocation.
Only trained & certified team leader/engineers will be allowed to work at site.
Assessment along with Training report must be in place after every training and uploaded in requisite servers.
Process of providing Skill card and
Evaluation in Class room training
are scrutinized ,followed by participating
Sites . Comptency is being evaluated
Process of Skill Card and Certifications /Work License
Sites . Comptency is being evaluated
taken up for this .Documentation
charge of project . Sample of this

Adobe Acrobat
Document
Adobe Acrobat
Document
> Internal Only
and Certification is through test &
training ,where competent members
participating in built up of Model
evaluated and nominations are being
Process of Skill Card and Certifications /Work License
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evaluated and nominations are being
Documentation w.r.t be made thru training in
this is as attached .
Adobe Acrobat
Subcontractor performs 100% self-check
Subcon have to carry out self check after completion of each site..
The assessment has to as per agreed specs/drawing/ guidelines & as per their deliverable in project.
Use correct checklist for the assessment..
Self check list need to be filled with punch points and due deligence need to be taken for rectification
Documentation of Self check list need to be submitted to QL /PQM with in 4 days of time after completion of site .
The site assessment should be done by a qualified engineer/team lead from Subcon QC
Name ,Contact no ,Designation etc to be put . Name ,Contact no ,Designation etc to be put .
IM, Infra Lead, Cluster Lead & SE has to ensure that this assessment process is being followed by each subcon.
Penalty need to be imposed for non compliances .
Review of Self Check to be made as main agenda in Weekly /Fortnightly/Monthly meetings .
Appreciation /Reward /Recognition to be made for deserved Subcon teams , need to be recorded as part of process .
> Internal Only
The assessment has to as per agreed specs/drawing/ guidelines & as per their deliverable in project.
Self check list need to be filled with punch points and due deligence need to be taken for rectification
Documentation of Self check list need to be submitted to QL /PQM with in 4 days of time after completion of site .
The site assessment should be done by a qualified engineer/team lead from Subcon QC team.and duly Signature with details e.g
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IM, Infra Lead, Cluster Lead & SE has to ensure that this assessment process is being followed by each subcon.
Review of Self Check to be made as main agenda in Weekly /Fortnightly/Monthly meetings .
Appreciation /Reward /Recognition to be made for deserved Subcon teams , need to be recorded as part of process .
ZTE Quality Spot-Check/ Sample Audit
Site Audit by ZTE Quality Lead / IM /CL/Infra lead/ CPD/CH
QL site visit commence only on confirmation of Site Self Checklist by subcon , preferably with a plan
The QL needs to perform site audit as per the given guideline and need to publish site quality report to the project team.
After quality , the QL will record quality problems with photographs and immediately issue site quality problem correction no
implementation manager for rectification till final closure keeping timeline in mind.
In case 1: For TI Sites. In Case 2: For TSP/OEM
All the respective ZTE Site Engineers, Cluster Leads, Infra Leads are supposed to do site audit as per the below percentage i
to the monthly project
Site Visit
Audit of Cluster
Leads WIP Site
Audit of Cluster leads
Completed Sites
Audit of Vendor
Completed Sites
QL 5% 5% 10%
Site Visit
QL
to the monthly project
In case 1: For TI Sites. In Case 2: For TSP/OEM
Site engineers would immediately notify to concern subcon for rectification of punch point observed during their site audit a
ensure that all the punch points are cleared within stipulated time (as per severity level).
.The accuracy level (Correct audit & subcon assessment Vs SE audit) must be >90%
The sample site selection should cover all subcon and all type of sites for the particular month.
Project Quality Manager is to prepare the visit plan of QL/IM/CL/Infra Lead in consultation with CPD/CH.
Subcon team training plan may be decided based on self assessment report by subcon & quality audit report by SE
Site Visit WIP Site Visit Completed Sites
ZTE Site Engineer 25% 25%
Cluster Leads 15% 15%
CPD 2% 2%
ZTE Site Engineer
> Internal Only
Site Audit by ZTE Quality Lead / IM /CL/Infra lead/ CPD/CH
QL site visit commence only on confirmation of Site Self Checklist by subcon , preferably with a plan
The QL needs to perform site audit as per the given guideline and need to publish site quality report to the project team.
After quality , the QL will record quality problems with photographs and immediately issue site quality problem correction notice to
implementation manager for rectification till final closure keeping timeline in mind.
In Case 2: For TSP/OEM
All the respective ZTE Site Engineers, Cluster Leads, Infra Leads are supposed to do site audit as per the below percentage in respect
Site Visit
Audit of Infra Leads
WIP Site
Audit of Infra Leads
Completed Sites
Audit of Vendor
Completed Sites
QL 5% 5% 10%
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In Case 2: For TSP/OEM
Site engineers would immediately notify to concern subcon for rectification of punch point observed during their site audit and
ensure that all the punch points are cleared within stipulated time (as per severity level).
.The accuracy level (Correct audit & subcon assessment Vs SE audit) must be >90%
The sample site selection should cover all subcon and all type of sites for the particular month.
Project Quality Manager is to prepare the visit plan of QL/IM/CL/Infra Lead in consultation with CPD/CH.
Subcon team training plan may be decided based on self assessment report by subcon & quality audit report by SE
Site Visit WIP Site Visit Completed Sites
ZTE Site Engineer 100% 20%
Infra Leads 15% 15%
CPD 2% 2%
Control Process of Project Quality .
Process need to be in sequential manner as Summarize , Analyze & Review.
To Avoid occurrence of quality defects through preventive actions Keeping track of recurrence of past quality defects
Provide stack holder visibility w,r.t overall quality management process .
Circle QL collect quality defects , analyze the cause of common problems & Quality KPI involved in project
share the project quality analysis report with concern stake holder periodically.
Suggest the process/guidelines/procedures/tools required to be used to avoid the occurrence & communicate to PQM/HQ
Implementation Manager / Technical Director Implementation Manager / Technical Director
Review the project quality as per schedule enclosed with all concern..
Scheduled meeting to be held in presence of all stake holders and action plan /timeline to be agreed upon in forum,
Recognition of good workmanship need to be done and shared among all
> Internal Only
Summarize , Analyze & Review.
To Avoid occurrence of quality defects through preventive actions Keeping track of recurrence of past quality defects
overall quality management process .
Circle QL collect quality defects , analyze the cause of common problems & Quality KPI involved in project
share the project quality analysis report with concern stake holder periodically.
Suggest the process/guidelines/procedures/tools required to be used to avoid the occurrence & communicate to PQM/HQ
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Review the project quality as per schedule enclosed with all concern..
Scheduled meeting to be held in presence of all stake holders and action plan /timeline to be agreed upon in forum,
Recognition of good workmanship need to be done and shared among all subcons and project implementation teams
Quality Control Activities:
Timelines to complete the QC activities
Activity
Subcon performs 100% self check and
submission of reports as per timeline
Within 4 days after
Site Engineers performs the sample audit and
validate self inspection report
Within
completion of hardware installation work
QL performs quality audit on sample basis Sample
Lead time of closing punch points observed during
audit
Critical
Major problem must be closed within 72hrs
Minor
> Internal Only
Timeline
Within 4 days after the completion of hardware installation work
Within the time duration starting from 48hrs to 72hrs after
completion of hardware installation work
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Sample check of previous month installation work completed
Critical problem must be closed with 48hrs
Major problem must be closed within 72hrs
Minor problem must be closed within a week
Proposed Schedule for Quality Reviews
Project Quality Review
S.No Review Owner Frequency
1
Project Quality Review
Internal
PQM/QL Bi
2
Project Quality Review
Subcon
CPD/CH 2
Subcon
CPD/CH
3
Project Quality Review
with Customer
CPD/CH/PD Quarterly
> Internal Only
Project Quality Review
Frequency Participants Outputs
Bi-Weekly CL/Infra Lead/QL/IM
Mom with action
plan
Monthly
IM/CL/infra
Lead/PQM/OSD with MOM with action plan
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Monthly Lead/PQM/OSD with
Subcon
MOM with action plan
Quarterly
CPD/CH/PD and
customer
To understand the
customer expectation
Generation of Report
Project Report
Report Prepared by
Project Circle Weekly Report QL
Project Circle Quality Monthly Report QL Project Circle Quality Monthly Report QL
Project Weekly Report PQM
Project Quality Monthly Report PQM
> Internal Only
Project Report
Frequency Submit to
Weekly PQM
Monthly PQM
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Monthly PQM
Weekly CPD/PD/IM/Infra Lead/CL/QH
Monthly CPD/PD/IM/Infra Lead/CL/QH/HQ
Document and Record control
Quality documents need to be handled only by authorized Quality Department officials and confidentiality of data to be maint
.These documents includes Site Checklists, ATP checklist & Quality Standards. Amendment on records to be done and proper publ
to be made thru Notice with copy of documents /manuals/copies with duly approved by Approver .
PQM & PM are responsible person to publish required quality documents & procedure among the implementation team.
All documents to be uploaded in the server as per the below document identification table.
Documents Control
Doc. Category Doc No. Doc. Name Saved by Save position Approval Author Secret Class
Customer
Customer
Record Control
Classification of records need to be made and kept back up documents
Long records need to be kept in server till further order of deletion /need
assessment / HQ requirement
Expired record should be destroyed according to specific requirement. Record Control table is as shown below
Customer
Record Control Table
Record# Doc. Supported Record Name Who file Save position Secret Class
BSNL11-001
> Internal Only
Quality documents need to be handled only by authorized Quality Department officials and confidentiality of data to be maintained
.These documents includes Site Checklists, ATP checklist & Quality Standards. Amendment on records to be done and proper publishing
to be made thru Notice with copy of documents /manuals/copies with duly approved by Approver .
PQM & PM are responsible person to publish required quality documents & procedure among the implementation team.
All documents to be uploaded in the server as per the below document identification table.
Secret Class
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documents in requisite server ,PQM need to preserve same in safe /custody ,
/need to be produced while any requirement of submission of maturity
Expired record should be destroyed according to specific requirement. Record Control table is as shown below
Secret Class Save date
Performance Ranking Criteria
PQM will evaluate subcon engineering service quality and index based as per the measurement criteria.
Feedback Report w.r.t supplier performance on quality to be shared with CPD, PD and OSD.
Evaluate the site engineer performance through sample visit ..
Evaluate the QL performance through sample audit and overall process performance. Evaluate the QL performance through sample audit and overall process performance.
Feedback of site engineers performance (Competency & process adherence). to be shared with IM, CL, Infra Lead , CPD
Evaluate of subcons to be done on competency , capability & process adherence.
> Internal Only
PQM will evaluate subcon engineering service quality and index based as per the measurement criteria.
supplier performance on quality to be shared with CPD, PD and OSD.
Evaluate the QL performance through sample audit and overall process performance.
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Evaluate the QL performance through sample audit and overall process performance.
Feedback of site engineers performance (Competency & process adherence). to be shared with IM, CL, Infra Lead , CPD
Evaluate of subcons to be done on competency , capability & process adherence.
Penalty Clauses & WCC Signoff Timelines
Regulation on punishment for ZTE Site engineer
If QA Engineer finds quality problems e.g weak supervision and timely rectification problems /issues having inadequate reasons All these
issues to be intimated with out delay to CPD/CH keeping in loop to PQM.
The PQM and CPD/CH must consult with PD to make a decision on punishment (Warning letter or Criticism letter or Penalty notic
to be made )
Regulation on punishment for Vendor
Project team/PQM can take action against concern subcon after consulting with Outsourcing Manager in the following cases.
For submission of fake reports.
Non compliance of timely submission of reports .
Regulation on punishment/ penalty clauses are as per below:
Non compliance of timely submission of reports .
For not meeting Red line requirement
For not taking corrective action after getting the site quality problem .
For not giving proper response to project team.
For damaging of material and for wasting of materials.
For violation of implementation safety etc
WCC Signoff Timelines:
1. Submission of signed off documents in after the SLA e.g Hardware Installation /Self Inspection documents. The subcon can submit
the document to QL and the QC can give the sign off the same, so that on the online system PQM can approve the document accor
while sign off by Project Impl team /CH /CPD.
2. if the site is having punch point, the QL cant give the sign off on the document until the sites get rectified.
> Internal Only
Penalty Clauses & WCC Signoff Timelines
weak supervision and timely rectification problems /issues having inadequate reasons All these
issues to be intimated with out delay to CPD/CH keeping in loop to PQM.
The PQM and CPD/CH must consult with PD to make a decision on punishment (Warning letter or Criticism letter or Penalty notice need
Project team/PQM can take action against concern subcon after consulting with Outsourcing Manager in the following cases.
ZTE Corporation. All rights reserved.
For not taking corrective action after getting the site quality problem .
Hardware Installation /Self Inspection documents. The subcon can submit
the document to QL and the QC can give the sign off the same, so that on the online system PQM can approve the document accordingly
2. if the site is having punch point, the QL cant give the sign off on the document until the sites get rectified.
Subcon Management
Following needs to be understand prior to work starts/work allotment to Subcon
Understand the deliverables which are incorporate in Subcon SOW as per Contract /Agreement
Kick-off meeting with Subcon , prior to work starts.----Owner CPD/CH/PQM .
Understand the deliverable capability /Skill set of each resource need to be identified .
Make them aware the Quality Plan of the project & requirements.----
Documentation required to be produced at different stages of project. Documentation required to be produced at different stages of project.
Understand the Project & Quality organization of subcon. ----Owner
Communication & problem resolution methods. ----Owner-PQM/ CPD/CH
Invoice & Financial status. ----Owner-CPD/CH
Technical performance of subcon team. ----Owner-IM/CL/Infra Lead/PQM
Define Reward & penalization scheme in contract ----Owner-OSD /Project Technical Team /PD
> Internal Only
Following needs to be understand prior to work starts/work allotment to Subcon
Understand the deliverables which are incorporate in Subcon SOW as per Contract /Agreement --Owner CPD/CH
Owner CPD/CH/PQM .
Understand the deliverable capability /Skill set of each resource need to be identified .----Owner-CPD/CH/PQM
----Owner-PQM
Documentation required to be produced at different stages of project. ----Owner-CPD/CH/PQM
ZTE Corporation. All rights reserved.
Documentation required to be produced at different stages of project. ----Owner-CPD/CH/PQM
Owner- PQM /CPD/CH
PQM/ CPD/CH
IM/CL/Infra Lead/PQM
OSD /Project Technical Team /PD
H&S Management and Monitoring
D
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p


H
&
S

a
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p
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K
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c
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A
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p
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H
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m
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H
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O
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p
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H
&
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r
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k
Establish
project
Plan project Analyze project
D
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H
&
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a
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s
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p
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H
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H
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O
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p
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Smooth channel for communication with the customer and
subcontractor
ZTE
Customer
E
v
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p
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H
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> Internal Only
P
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f
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m
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m
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C
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d
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H
&
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S
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-
c
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a
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s
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I
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w
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s

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p
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a
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t
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s
c
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m
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Hand over
project
Close project
S
u
m
m
a
r
i
z
e

p
r
o
j
e
c
t


H
&
S

m
a
n
a
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e
m
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t
Implement
project
ZTE Corporation. All rights reserved.
P
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r
f
o
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m
a
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c
e

m
a
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a
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m
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C
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s
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d
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c
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Smooth channel for communication with the customer and
subcontractor
Subcontractor
ZTE
S
u
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m
a
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i
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p
r
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c
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H
&
S

m
a
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Health & Safety with tools requirement.
It is ZTE prime objective that all operations are to be carried out in a safe manner, and that every measure is to
be taken to prevent personal injuries to our staff, contracts, customer and members of the general public who
have legitimate interaction with our work operations.
Few Key Points in Project H&S Management
Make H&S assurance plan
Record the H&S management regulations in the subcontracts
Assess general risks
Training ( Preventive and Responsive )
Self-check and spot-check
Rewarding, punishment, and improvement
SAFETY GOVERNANCE SAFETY GOVERNANCE
Hazard Prevention and Control
Start by determining that a hazard or potential hazard exists,
If the hazard cannot be eliminated, use hazard controls
Eliminate or control hazards in a timely manner
Controlling the Hazards
Engineering controls
Administrative controls
Personal protective equipment
Safe work practices communicated via training, positive reinforcement , correction of unsafe performance, and enforcement
Additional Worksite Analysis
Collect near miss / Major and Minor ,
Promotion of adherence of Safety Measure s on Sites .
Building Safety as a Culture
Personal Safety and Site Safety
> Internal Only
prime objective that all operations are to be carried out in a safe manner, and that every measure is to
be taken to prevent personal injuries to our staff, contracts, customer and members of the general public who
ZTE Corporation. All rights reserved.
Safe work practices communicated via training, positive reinforcement , correction of unsafe performance, and enforcement
PPE for Work at Height
& Electrical Works
Preventive Safety Training
1. Safety Awareness to all Technicians 1. Safety Awareness to all Technicians
including Vendors & Customers
2. Road Safety & Defensive Driving Trainings
3. Electrical Safety & Work at Height Demos
1. Safety Awareness to all Technicians 1. Safety Awareness to all Technicians
including Vendors & Customers
2. Road Safety & Defensive Driving Trainings
3. Electrical Safety & Work at Height Demos
Training First Step to Safety Awareness
PREVENTIVE
Defensive Driving Training Electrical Safety
Training Safe Height Work Training
RESPONSIVE
Training on Fire Fighting
First
Rescue Operations
First Step to Safety Awareness
RESPONSIVE
Training on Fire Fighting
First-Aid Training
Rescue Operations
Internal Only