MCA Graduate with 2 years of total experience in the IT industry. I have acquired hands on and technical project management knowledge.
CAREER OBJECTIVE
I would like to obtain challenging position in IT where my technical and interpersonal skills can be utilized to benefit your organization.
EDUCATION
Master in Computer Application (MCA) from Vivekananda College of Computer Sciences, Osmania University with an aggregate of 64% from 2007-2010. B.Sc. Maths from MVS Arts & Science Degree College, Osmania University with an aggregate of 54% from 2004-2007. Intermediate from Loyola Junior College, Mahabubnagar with an aggregate of 67% from 2002-2004. SSC from Venkateshwara High School, Mahabubnagar with an aggregate of 74% from 2001-2002.
WORK EXPIERENCE 1.Worked as Technical Assistant at LPS India Pvt Ltd from Feb-2012 to May-2013.
Roles and Responsibilities
Troubleshooting hardware, software, LAN and Operating Systems Issues. Configuring printers and troubleshooting. Provide Support end users by using remote tools. Prepare documentation of tickets in timely manner. Installation and configuration of desktop application, outlook, Antivirus.
2.MASGMR Aviation Ltd(Payroll of Dhii Health Tech Pvt Ltd) from june-2013 to March 2014.
Roles and Responsibilities
Install and support management of systems. Provide Tier 1 end user support for 450 corporate users. Consistently provide remote support and manage numbers technical queries for clients and try to resolve on time within SLA breached. Resolved customer concerns in positive and helpful manner.
Monitoring health of Active Directory and Servers. Troubleshooting the servers all problems like Authentication, Permission and Replication and Group Policies. Exchange Server 2007 managing. Monitoring DHCP issues and Database issues. Deployment hotfix and maintenance release on production servers. Troubleshooting windows issues and network issues. Resolving Outlook issues. Configuring network printers and provide access to users. Knowledge on Remedy Ticketing Tool to raise and close issues. Knowledge in supporting end users with remote tools VNC , Altris, Go to meeting.
3.PeopleTechGroup from March-2014 to till now
Roles and Responsibilities
Administrating Windows server 2008 Active Directory and Group policies. Exchange Server 2010 Administrating. Troubleshooting Exchange Server. Monitoring DHCP issues and Database issues. Hyper -V migration Creating new VMs in Hyper -V host. Office 365 Administrating. Troubleshooting windows issues and network issues. Resolving Outlook issues. Knowledge on Remedy Ticketing Tool to raise and close issues.
TECHNICAL KNOWLEDGE
Windows Server 2012. Microsoft Exchange Server 2013. Exchange Server 2003, Exchange Server 2007 and Exchange Server 2010. Clustering Backup Management.
PERSONAL DETAILS
Father Name : Raghunath Sarangi Date of Birth : 25-06-1987. Known Languages : English,Telugu and Hindi Address for Communication: Flat No.206, Yamuna Towers, Revenue Board Colony Dilsukhnagar, Hyderabad.
I hereby declare that the above mentioned information is correct up to my knowledge and I responsible for the correctness of the above mentioned particulars.