Andrew Horne___________________________________________
908 Miranda Place, Franklin TN 37067
Cell: (615)-497-6896 gxm736@mocs.utc.edu Summary_______________________________________________ Healthcare business analyst recovering high dollar claims within forty days of submitting to insurance company. Proficient in Microsoft Office Products specifically in EXCEL identifying root causes based on analysis where process improvements were implemented that lead to realized success within initial implementation of sixty days. Exceptional customer service skills which demonstrated problem solving abilities that exceeded client, management, and sales expectations. Highlights_______________________________________________ Business process improvements realized Advanced in Microsoft Office Products Analysis of client operating systems such as Meditech, EPIC, STAR, and Cerner Books of business serving two key clients and three separate projects Stellar communication skills Problem solving that results in solutions and profit Critical thinker Accomplishments__________________________________________ Improved customer satisfaction ratings by 20% by generating problem solving techniques that resulted in immediate solutions. These process improvements were implemented throughout the company given the increase in sales and decrease in customer complaint. ROI increase realized given recommendations that were implemented. Satisfied customers purchased additional product and services. Generated root-cause analysis reports that resulted in process improvements and efficiency gains of roughly 20%. Experience________________________________________________ Business Analyst May 2013 to September 2013 XAS Nashville, TN
Page 2 ___________________________________________________________________________ Database development from an off the shelf product shell with three separate phases; overturned denials on appeal and recovery of same; navigating client operating systems for key information to justify audits; developed spreadsheets and providing root cause analysis; developed PowerPoint slides for Sales presentations; problem solved customer complaints for solutions. Server May 2013 to July 2013 Great Wraps Franklin, TN Served food to customers; inventory of all incoming food; Cashier; and review of final sales with money drop to bank. Server September 2012 to February 2013 Lennys Franklin, TN Prepared food, served food to customers, cashier References_________________________________________________________________ Mr. Wade Roberts, Physics Teacher Centennials High School Deborah Viverette, Director of Operations at XAS 1.615.479.3379 Other references available upon request
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