J H & Giffard

“Styles”
Brook Road
Cullompton
Devon
EX15 1DS

Tel No: - 01884 38549

Mobile No: - 07788 623 445

E-Mail: - john@giffard.eclipse.co.uk

12th September 2007

The Telephone Repair Centre

Bradbury Road
Newton Aycliffe
County Durham
DL5 6DA

Tel: - 08453 459 677

Dear Sir/Madam

I recently purchased a Vantage 4110 cordless system and I have found that when trying to
use the Intercom facility the ring tone to alert the person you wish to talk to is only just
audible.

Would you please be so kind as to ring me, or E-mail, me to advise how to increase the
volume of the ring tone when trying to call another handset? I was unable to locate in the
“Programme” any info about this problem!

At present this facility is totally useless if the recipient is in a noisy environment.

Also, there does not appear to be a “Hands Free Speaker” facility as on the units as there is
on the MA760 units.

I await your assistance by return.

Yours faithfully

John Giffard
 J H & Giffard
“Styles”
Brook Road
Cullompton
Devon
EX15 1DS

Tel No: - 01884 38549

Mobile No: - 07788 623 445

E-Mail: - john@giffard.eclipse.co.uk

25th September 2007

The Telephone Repair Centre

Bradbury Road
Newton Aycliffe
County Durham
DL5 6DA

Tel: - 08453 459 677

Dear Sir/Madam

I wrote to you on the 12 September 2007 and to date have not even had the courtesy of a
reply.

Hopefully you have not all left your good manners and customer respect back in the 20th
century!!!!! It only requires one fone call or e-mail to answer my queries and I would be
most grateful for your co-operation in this matter.

I enclose a copy of said letter, in what appears now to be a vain hope that somebody in the
company will be good enough to acknowledge my first communication and even give me a
comprehensive reply.

I have no wish to be rude, but as you have blatantly ignored my missive, I feel justified in
writing in this manner in order to bring it home to you that it is customers who pay your
wages and not the Directors etc: of the company.

Perhaps I should go to the papers to expose your lack of that which is laughingly called
“Customer Care”?

Yours very hacked off

John Giffard
 J H Giffard
“Styles”
Brook Road
Cullompton
Devon EX15 1DS

Tel No: - 01884 38549

28th June 2005

Darren Pearson
The Telephone Repair Centre
Bradbury Road
Newton Aycliffe
County Durham
DL5 6DA

Tel: - 01325 304 473

Your Ref: - J125307

Dear Darren

The Serial Numbers of the Base & Handsets are as listed below: -

Base Unit - W0012005683

Handset 1 - 001A06FBD6 - Handset 2 - 001A06F787 - Handset 3 - 001A06F738
Handset 4 – 001AO53F44.

Again my thanks for your advices and expertise in solving the problems I met.

Yours sincerely

John Giffard
 John H Giffard
“Styles”
Brook Road
Cullompton
Devon
EX15 1DS

Tel No: - 01884 38549

E-mail: - john@giffard.eclipse.co.uk

29th September 2007

Have carried out all that you advised in your email, l also followed the steps in the "Handbook"
regarding H/S Ringer volume setting.

However, as previously stated in my letter, the Volume on the HS Ringer is not loud enough to be
heard if there is "ambient noise" in the same room that one is trying to contact the wanted party.

Are there any plans to improve the volume from the present limited volume settings, so that the
speech and ring tones can be heard easily in a noisy environment?

The MA 760 Model was excellent, but sadly the Vantage Model is totally inadequate. i.e. "Not fit for
purpose" springs to mind!

Please advise soonest as to your future plans for this model, because if it would then be necessary to
have the units returned for modification, I for one would be only too willing to do so.

Regards

John Giffard

I tried to send this by E-mail using the “Reply” service, but it was returned. Would you therefore
please be so kind as to let me have your correct e-mail address.
John Giffard

----- Original Message -----

From: binatone
To: john@giffard.eclipse.co.uk
Sent: Friday, September 28, 2007 3:54 PM
Subject: enquiry

We have received your letter about the Vantage 4110 model.

To increase the volume you press menu, down the hs ringer, press ok, ok again on volume, then up
key, you have off ,1,2,3, press ok to set.
This model does not have the speakerphone facility

Thank you

Customer Services