Revenue protection & distribution system

analytics using in memory computing & big

data analytics for power distribution utilities
Sanjeev Kumar Singh
Sr. Consultant | Utilities Solutions | Mahindra Satyam |
Contact | (M) +91 8106720202 | (O) +91 40 6737 4972 | Fax +91 40 4022 4122 |
Email | sanjeevk_singh@mahindrasatyam.com |
Global Center of Excellence | Utilities |
6 decades of value
creation
Revenue :
USD 15.6 billion
Associate base:
~1,45,000
Amongst the most
respected Indian
companies Forbes
Automotive Farm Equipment Trade, Retail & Logistics
Infrastructure Development Information Technology After Market
Financial Services Systech Specialty Business
About Mahindra Group
Czech Republic
Hungary
Switzerland
Finland
New
Zealand
Brazil
South
Africa
Canada
United States
of America
Denmark
Sweden
Belgium
Italy
Spain
France
Netherlands
Germany
UK
Ireland
Qatar
India
Bahrain
Saudi Arabia
Jordan
UAE
Egypt
Australia
Singapore
Malaysia
China Japan
Korea
Thailand
Taiwan
Americas Europe Asia Pacific
MEA & India
Hong
Kong
Mahindra Satyam - Global Presence
35,000+ Associates
>90% engineers and
business graduates
60+ nationalities
28 years average age
95% Local Associates in Eastern Europe, China & Africa
African Story Since 2004
Strong presence in GCC, Levant and African countries since 1999
Fastest growing region for Mahindra Satyam globally
Over 140 full lifecycle implementations
450+ associates in Middle East + 300 supporting from offshore centers
Highly matured processes across business consulting, ERP
implementations, Infrastructure management services, software
development and support
Extensive Investments :
Presence to be close to Customer [UAE, Qatar, Kuwait, Oman ,
Bahrain and Saudi Arabia]
Set up of Full fledged Operations in Johannesburg to cater to
South African Operations
Near Shore Development Center in Egypt

Mahindra Satyam Middle East & Africa
Matured practice with 10+ years of experience; focused on end-to-end solutions for Utilities
Served 55 + Customers spread across 10 Countries
Focused on end-to-end Solutions for Utilities
A decade of experience in EAM, BI and ERP
Utility Business Application CRM/CIS, CC&B ,MDM ,
RMR , Mobility solution Handhelds
Smart Grid components design & integration AMI ,
DR , Microgrid , Energy Optimisation application ,
Automation
Alliance / Joint Go-To-Market partners : SAP, Oracle,
IFS , IBM, CISCO, Schneider , Elster and GE.
Have worked with 25 of the 50 largest electric utilities
and 23 of the largest 50 gas utilities in North America

Practice Highlights
Deep knowledge of energy and utility industry,
technology, and functional best practices
combined with exceptional implementation skills
Use a low-risk global delivery model to accelerate
schedules with a high degree of time and cost
predictability
Deploy smaller, more experienced teams than
other top-tier firms
Provide the experience of blue-chip firms, but
more flexibly and cost-effectively.
Our Key Differentiators
Utilities Practice & Our Indicative Customers
We are well positioned in the Smart Grid arena given our
extensive understanding of Utilities and their Smart Grid
strategies
We have worked with 27 of the 50 largest electric utilities and
24 of the largest 50 gas utilities in North America
Thorough knowledge of utility economics and business planning processes,
including regulatory treatment, that are required to develop a profitable
Smart Grid strategy and business case for investment
Deep understanding of the implications of integrating new technologies with
existing T&D infrastructure, including Smart Meter/AMI, Distribution and
Substation Automation, Outage Management, Distributed Generation and
Distribution Management
Long-term experience helping utilities deal with the broader critical issues
that they face, including asset management, regulatory policy, reliability and
safety, vendor selection, and supply chain management
A history of innovation and thought leadership in the industry through active
participation in leading organizations such as the GridWise Alliance Working
Committees, NRDC and others. We have worked with over half of the top 50
electric utilities in North America
Financial
Technical
Operational
Industry
Leadership
To have real-time access to utility databases
Able to read all data fields in all systems (but not modify them)
To check all equipments (meters, transformers, generators, etc.)
All losses and imbalances are to be tracked in real-time
Decisions are based on cost, staff availability, and pre-set performance
targets
System to automatically order equipment needed for future work and
monitor equipment inventory
In real time to monitor all network operations
System need to automatically schedule field work if equipment (or
customers) behave unexpectedly
Why do Utilities need analytics?
Smart Utilities have to manage huge amount of data
Huge
amount of
Data
Customer
interactivity
Electrical
Infrastructure
Information
Infrastructure
Analytics will unleash the business value from that information. Utilities will be able to develop situational
awareness and also plan operations more effectively.
Big Data sources are many, both from the new and
existing utility infrastructure
In-Memory Platform
Real-Time Analytics
Content/Applications
Accelerated BI
Benefits of Using SAP HANA for M2M Analytics
Speed and power of in-memory processing
Seamless Integration to M2M Devices using
Communication gateway
Less Database Space compared to traditional
Database
Open, agnostic architecture
Real-time insight into
Business operations without the delay
Huge volumes of detailed information
360 degree Deep-dive of M2M generated
machine data
Real Time Analytics using SAP HANA
Monitoring Devices / Evidence Collection
Managing the field inspections and Documents
Dash Boards / KPIs / Reporting
Regulatory &
Statutory
Compliances
Legal
framework
Case
Manage
ment
D
a
t
a

R
e
p
o
s
i
t
o
r
y
,

M
e
t
e
r

D
a
t
a
,

S
i
t
e

P
h
o
t
o
s
,

V
i
d
e
o
s
,

I
n
s
p
e
c
t
i
o
n

D
o
c
u
m
e
n
t
s


Correlated Loss Analysis
Profile Administration & Balancing
Virtual Group Behavior Analysis
Distribution Operations Monitoring
Analytics for Revenue Protection and
Operational Excellence
Creating and updating the reference points
Solution Frame Work for Utilities Analytics
Data Management
(ETL: Extraction,
Transformation
and Loading)
Business
Intelligence
Solutions
(Dashboards,
Portfolio
Analysis)
Pricing
strategies
Demand
Management
Assets
Management
Outage
Management
Revenue
Protection
Data visibility
and
Understanding
the right
problem
Balancing &
Settlement
Predictive Models
(Demand Response
Model, Energy Load
control Model)
Customer
Analytics
(Segmentation
and profiling)
Business
Challenges

Analytics
Challenges we can solve
By
Pass
CT PT
Meter
Primary (MV)side Metering
Monitoring
device
Systems Details
Distribution
Feeder (MV)
Customers
Primary
Substation
Distribution Transformer
Power network parameters like
Power, Energy, Voltage, Current,
Power factor, etc.
Communication
Middleware
SAP HANA
Energy Meters
Solution Architecture
GPRS
Reading & Billing
Customer
Information system
Electrical N/w
Management
System
Customer
representative
Profile
DataBase
Utility Aps & DB
Broker Client
SAP BODS
SLT (Real-Time)
Reading & Billing
Customer
Information
system
Electrical N/w
Management
System
Customer
representative Profile
F
o
r

N
o
n

S
A
P

C
u
s
t
o
m
e
r

SLT (Real-Time)
SAP ECC IS -UTILITY
DT
DT
SM
SM
IDT
SAP BO Reporting
Tools (Webi, Explorer,
Dashboard)
Axeda
Platform
Integration
queue
Zero down Commercial Losses
Optimized Technical Losses
Enhanced Asset Life at least by 20 % - 30 %
Reduced expenses on maintenance Reduction of around 20- 30 %
possible
Comprehensive information system helps in network planning and ensure
the reduced investment on electrical Power network
Verification tools for demand Response
Security and Safety of general public
Ensures proper billing & Settlement
Benefits for Utilities
Use Case - Demand Management
Business objectives
Identify the typical demand pattern






Determine the factors driving
energy load/influencing demand


Forecast demand for future




Demand Response Model

How
Create a detailed portfolio analysis
to understand the demand pattern
by factors such as
Seasonality
Population growth
Holidays

Logical grouping of profile
/Segmentation to address energy
load or high demand behavior

Forecast demand based on
seasonal factors or other key
factors such as climate comfort,
population growth, region etc.

Build a predictive model to
understand which segment of the
customer base is likely to respond
and thereby influence the demand
in peak time
Techniques
Pre prepared cube driven tools
such as business objects/crystal
reports
Simple excel dashboards linked to
cubes and pivot tables



Cluster Analysis/Decision Tree
techniques


Time series forecasting such as
decomposition or Linear
regression to quantify the impact
by different factors

Logistic Regression or Decision
Tree techniques
Optimizes energy consumption in homes, offices and factories
Low
Medium
High
Identify the typical demand pattern and determine
the factors driving energy load
Find the best service bundle for a consumer and
supplier from demand management point of view
Business Problems
# of customers
D
e
m
a
n
d

Attitudinal
Demographics
Value Add
Services
Customer
Behavior
Combine existing demographic and attitudinal
data with behavior to form segments
Customized service bundles for different
segments
Design demand response programs for specific
segments
Approach and Implementation
Low
Demand
Medium
Demand
High Demand
Use Case - Demand Management
Accurately predict the response behavior for a
demand response program and thereby influence
the demand in peak time
Business problem
Billing
Customer information
Metering data
Demand Behavior
Others
Build profile for
response behavior
Predictive Model
Response score
Use Case - Demand Response Model
Detailed diagnosis of customer, billing and
demand behavior data
Use logistic regression to gain a complete picture
of response behavior and measure deviations
from normal behavioral patterns
Score every consumer using the equations built
in the above step
Approach
Analyze revenue generation
process and identify the revenue
leakage points





Build pricing engines so dynamic
that they produce the right offer, for
the right customer at the right time


Reduce the disruption and cost
associated with outages
Identify key components of
revenue process such as billing,
metering, collection, customer
care etc
Identify revenue leakage points
and capture factors behind it


Build price elasticity model and
measure customer response to
critical peak pricing


Understand the factors behind
outage and analyze the impact
Build a predictive model to send
alerts to consumers when outage
is predicted




Business Objectives How Techniques
Portfolio analysis to understand
the current scenario and Multiple
Regression technique to quantify
revenue leakage points




Multiple Regression and simple
excel tool to calculate percentage
change in price caused by
percentage change in demand


Decision Tree/Cluster Analysis

Use Case - Revenue and Cost Management
Efficiency Tracking and life cycle
analysis of assets involved for
optimized solutions



Identifying the financial impact of ill-
performing assets and predicting
the cost over time of under
performing assets

Trending the performance of my
network health and build predictive
models to prevent reliability issues



Life cycle cost analysis ,correlation
analysis to identify key factors
which cause potential problems in
grid and power equipments.


Historical data analysis and cross-
tabulation to understand the
correlation between cost and
performance

Building a predictive model as to
identify possible scopes of outage
and power failure





Linear regression to quantify the
impact by different factors ,Survival
analysis Enterprise, quality-centric
data model.

Reporting and key performance
indicator dashboardssimple excel
dashboards linked to cubes and
pivot tables

Time series forecasting such as
decomposition or Linear regression
to quantify the impact by different
factors

The true optimum is where the combination of costs, risks and performance shortfall is of minimum total impact
Business Objectives
How Techniques
Use Case - Asset Management
Identify the typical Life cycle pattern and
determine the factors behind their failure
Identifying the financial impact of ill-performing
assets and predicting the cost over time of
under performing assets
How to best predict an outage occurrence
based on historical data analysis
Business Problems
Risk Assessment of assets
Condition Assessment of individual assets
Life Cycle Decisions: retire, refurbish, replace,
relocate
Approach and Implementation
Life Cycle cost
Analysis
Condition Assessment
Risk Assessment
Life Cycle Cost
Analysis
Condition Assessment
Optimized Solution
Achieved
Life Cycle
Decisions
Retire
Relocat
e
Replac
e
Use Case - Asset Management
Application Demo
Mahindrasatyam.com
Safe Harbor
This document contains forward-looking statements within the meaning of section 27A of Securities Act of 1933, as amended, and
section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to
certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking
statements. Satyam undertakes no duty to update any forward-looking statements. For a discussion of the risks associated with our
business, please see the discussions under the heading Risk Factors in our report on Form 6-K concerning the quarter ended
September 30, 2008, furnished to the Securities and Exchange Commission on 07 November, 2008, and the other reports filed with
the Securities and Exchange Commission from time to time. These filings are available at http://www.sec.gov
Thank you
Back Up Slides
Mahindra Satyam Customers in Africa (Indicative List)
Southern Africa
Government of Western Cape, SA
Government of Limpopo (LEDET), SA
Limpopo Treasury, SA
Road Accident Fund, SA
Capricorn Municipality, SA
Human Science Research Council (HSRC), SA
North West Provincial Legislature (NWPL), SA
Lafarge, SA
Old Mutual, SA
Standard Bank of South Africa
Nedbank, SA
First Rand Bank
Caltex, SA
Shell, SA
General Motors, SA
De Beers, SA
Harmony Gold Mines, SA
Telkom, SA
Transnet National Ports Authority(TNPA)
Assmang Ltd
Nissan SA
Rest of Africa
Lafarge Cement (WAPCO), Nigeria
Ashaka Cements, Nigeria
Far East Mercantile Co. Ltd, Nigeria
MRS Oil, Nigeria
Bank of Ghana, Ghana
Kenya Airways , Kenya
Safaricom, Kenya
Airtel Africa, Kenya
Central Bank of Kenya (CBK), Kenya
SILAFRICA Ltd., Tanzania
Government of Egypt
Misr Phone, Egypt
ITIDA, Egypt
Mittal Steel, Algeria
African Development Bank (AfDB), Tunisia
Mauritius Post and Cooperative Bank
Air Mauritius, Mauritius
Emtel, Mauritius