Sensitivity to others Treating people fairly Listening intently Communicating warmth Establishing rapport Understanding human behavior Empathy Tactfulness Cooperative team member Avoiding stereotyping people Feeling comfortable with different kinds of people Fun person to work with Treating others as euals !ealing effectively with conflict "elping clarify misunderstandings Creating an environment of social interaction Helping Skills "elping people #atient with difficult people $esponsive to people%s feelings and needs Counseling&Empowering Encouraging people Assisting people in making decisions Enhancing people%s self'esteem (orking effectively with those often ignored or considered undesirable Letting people know you really care about them #eople sense you feel what they%re feeling "elping people help themselves Encouraging others to e)pand and grow Facilitating self'assessment and personal development Training/Instructing Skills *nstilling the love of a sub+ect #erceptively answering uestions E)plaining difficult ideas and concepts Creating a stimulating learning environment Enabling self'discover Encouraging creativity Effectively using behavior modification Teaching at the student%s or group%s level Training people at work !eveloping training materials that enhance and speed up learning ,eeping classes interesting #resenting interesting lectures Creating the sense of being part of a caring group Assessing learning styles of individuals and tailoring training #resenting written or spoken information in a logical step' by'step fashion that builds a solid foundation for future learning Sensing when people aren%t -getting. it /eing able to rephrase points so people -get. it 0uickly establishing rapport with a group !eveloping and effectively using audio'visual aids 1aintaining productive group discussions Leadership Skills Leader 1otivating&*nspiring people 2etting elected&getting selected as a group leader #eople believe in you&trust you Causing change Stirring people up 1aking difficult decisions #eople are motivated to follow your lead and recommendations Fighting the establishment or unfair policies Accepting responsibility for failures !ecisive in crisis situations Sound +udgment in emergencies Settling disagreements 3pen to other people%s ideas A person of vision 2etting others to share your vision $ecogni4ing the need for change and willing to undertake it #erceived as a person with high integrity $ecogni4ing windows of opportunity $ecogni4ed as one worthy of taking the lead Sensing when to compromise and when to fight $eputation for being highly reliable and taking on new responsibilities 2iving credit to others Managing Skills Seeing the big picture Completing pro+ects on time Setting priorities /reaking through the red tape 3rgani4ing pro+ects and programs 1anaging pro+ects Establishing effective policies&procedures 5egotiating and getting desired results (orking closely and smoothly with others 2aining trust and respect of key people 1aking effective recommendations Anticipating problems and issues and preparing alternatives Taking the initiative when opportunity appears Effectively overseeing a myriad of details "andling details well without losing sight of the big picture $esponsive to other%s needs Finding and obtaining the resources necessary for a task 1aking those above me look good 2etting people at all levels to support and implement decisions which have come down from the top *mplementing new programs (orking effectively with superiors and people in other work units 2aining the cooperation of people or groups even when not possessing authority over them Turning around negative situations 3btaining allies Supervising Skills 2etting ma)imum output from people Understanding human motivation !eveloping a team that truly works together Training and developing staff Encouraging people to seek personal and professional growth !eveloping a smooth functioning organi4ation Effectively disciplining when necessary Creating an environment for people to trust and respect each other Supervising difficult people !elegating work effectively ,nowing the strengths and weaknesses of others Consistently recruiting and hiring good promotable people "olding profitable meetings *ncreasing morale Staying in touch& Communicating with staff 1ediating Effectively cross'training staff Encouraging people to want to do their best "elping people become all they are capable of $educing turnover 1inimi4ing complaining and backbiting Persuading Skills *nfluencing others% ideas and attitudes 1ediating between groups 3btaining consensus among diverse groups Effectively selling ideas to top people 2etting people to change their views on long'held beliefs 2etting people to value something not previously valued 2etting departments or organi4ations to take desired action 2etting people&clients& customers to reveal their needs $eally listening to people and sensing their true needs !eveloping a strong knowledge base so uestions can be answered Selling yourself6 products6 services6 and ideas to others Closing a deal 2aining support from those impacted by decisions&changes "elping people see the benefits of a course of action Speaking Skills "olding the attention of a group Strong6 pleasing voice Clear enunciation -$eading. a group *mpromptu speaking Thinking uickly on your feet Telling stories Using humor "andling uestions well 2etting a group to relate to you Coming across as sincere and spontaneous 1aking convincing arguments #roviding clear e)planations of comple) topics #resenting ideas in a logical6 integrated way Numerical Skills Solid ability with basic arithmetic 1ultiplying numbers in your head Figuring out -story. problems Adding long columns of figures Figuring out percentages $ecogni4ing patterns and relationships in numbers 2aining lots of valuable information from graphs6 tables6 and charts 0uickly spotting numerical errors Sensing when an answer or number could not logically be correct Storing large amounts of numerical data in your head 1aking decisions based on numerical data 1aking rough calculations& estimates in your mind Analy4ing statistical data ffice Skills 1aking arrangements Scheduling E)pediting Concentrating on details Efficient with paperwork Using the telephone to get things done ,nowing how to get information 3rgani4ing an office Creating systems for data storage&retrieval 1emory for detail 0uickly spotting errors Thorough understanding of regulations and procedures Cutting through the red tape to achieve a goal E)pert at using and manipulating the system to resolve a problem #rocessing information accurately #leasant phone voice Learning office procedures uickly 3perating business machines #roofreading6 correcting Mechanical and Tool Skills *nventing *mprovising with a machine or tool Assembling&/uilding&*nstalling #recision work 3perating power tools Using hand tools 3perating machinery&euipment !riving cars6 trucks6 and euipment Fi)ing and repairing Troubleshooting&!iagnosing problems Figuring out how things work !rafting&1echanical drawing Understanding manuals&diagrams 1echanical ability Understanding electricity $eading gauges&instruments Idea Skills *maginative Conceiving and generating ideas *mprovising *nnovative Creative *nventing Conceptuali4ing Synthesi4ing and borrowing ideas6 and creating something new Seeing the big picture !eveloping new theories $ecogni4ing new applications for ideas or things 3pen to new ideas from others Able to look beyond the way things have been done in the past $efusing to become fi)ated on a single idea and looking for better ideas Seeing things others don%t see Finding ways to improve things /ringing together two distinct concepts to produce something original !riting Skills 3verall writing ability (riting clear concise sentences 2rammatically correct writing Strong versatile vocabulary !eveloping a logical6 well' organi4ed theme 7ividly describing feelings6 people%s senses6 and things Stirring up people%s emotions Creating living6 real6 believable characters !eveloping logical and persuasive points of view Summari4ing and condensing written material Editing6 strengthening6 tightening someone%s writing "umorous writing Simplifying scientific and technical material 1aking -dry. sub+ects interesting (riting ' Letters ' 1emos ' $eports ' #osition papers ' $esearch reports ' 5ews articles ' Speeches ' 1anuals ' #roposals for funding ' #oetry ' Song lyrics ' Fiction ' Satire ' Slogans ' Advertising Planning Skills #lanning problems and pro+ects Setting attainable goals !etermining priorities Forecasting&#redicting Scheduling effectively 1aking persuasive recommendations Using facts while trusting gut feelings Time management Accurately predicting results of proposed action Accurately assessing available resources Anticipating problems before they develop Anticipating reactions of people and sensing whether they will support a proposal Finishing pro+ects on time Sensing whether a pro+ect or program will work and making appropriate recommendations !eveloping alternative actions in case the primary plan doesn%t work as e)pected !eveloping innovative methods and techniues #redicting where bottlenecks can occur and preparing workable plans to get around the bottlenecks Considering all the details of a pro+ect6 even the smallest rgani"ing Skills 3rgani4ing&#lanning events 3rgani4ing offices 3rgani4ing systems 3rgani4ing people to take action 3rgani4ing data&information 1aking sure people are in the right place at the right time 3rgani4ing en+oyable and memorable happenings Problem Solving and Troubleshooting Skills Anticipating problems Solving problems Untangling messes /ringing order out of a chaotic situation !etermining root causes *ntuitively sensing where the problem is and usually being right $ecogni4ing and resolving problems while they are still relatively minor Able to come in and take control of a situation Selecting the most effective solution *mprovising under stress "elping a group identify solutions 5ot stopping with the first -right. answer that comes to mind "andling difficult people Staying calm in emergencies #eople have confidence that now you%re here6 things will be taken care of #inancial Skills !eveloping a budget Staying within budget Finding bargains Estimating costs 5egotiating financial deals $ecogni4ing money'making opportunities Ability to buy low and sell high 1anaging money& making money grow Setting financial priorities !evelop cost cutting solutions Understanding economic principles Eye for a profit 2ut feeling for financial trends Ability to get financing $od% Skills Finger and hand de)terity Eye'hand coordination #hysical coordination 0uick refle)es&reactions (alking long distances Standing for long periods Strong arms&legs&back $unning6 +umping6 and throwing Lifting&carrying #hysical endurance Steady hands Sorting things !epth perception (orking uickly with hands and fingers Sense of taste6 smell6 hearing6 touch6 and rhythm Able to see&spot things others miss Skilled at sports Control over your body Enduring pain or discomfort bserving Skills *ntuitive "ighly observant of surroundings Long memory of scenes once observed "earing&feeling&seeing things others are unaware of #erceptive&sensitive&aware #icking up on people%s feelings6 reactions6 and attitudes Eye for fine&small details Spotting slight changes in things $ecalling names and faces of people Researching and Investigating Skills (orking on research pro+ects $esearching in the library ,nowing how to find information Able to sift important information from unimportant *nvestigating Tracking down information Following up on leads 3rgani4ing large amounts of data and information ,eeping an open mind Summari4ing findings !esigning research pro+ects !iscovering new things or phenomena $elentlessly seeking an answer !eveloping new testing methods 2athering information from people #roducing surveys or uestionnaires *dentifying relationships !etecting cause and effect relationships Collecting data Using statistical data (eaving threads of evidence together !eveloping hypotheses E)tracting pertinent information from people Performing Skills #oised and confident before groups Showmanship $esponsive to audience moods 1aking people laugh 2etting an audience involved with you 2etting an audience to relate to you #owerful stage presence 2etting an audience enthusiastic or e)cited Eliciting strong emotions from an audience Stirring up an audience to take some type of action Entertaining an audience #laying musical instruments !ancing Acting Singing 1odeling #oetry reading &nal%"ing Skills *nterpreting&evaluating data Evaluating reports and recommendations Analy4ing trends Accurately predicting what will occur based on facts6 trends6 and intuition !esigning systems to collect or analy4e information (eighing pros and cons of an issue Simplifying comple) ideas E)posing illogical thinking Seeing both sides of an issue Synthesi4ing ideas Clarifying problems !iagnosing needs&problems /reaking down principles into parts Constantly looking for a better way *dentifying more efficient ways of doing things 2etting to the heart of an issue &rtistic Skill E)cellent taste Artistic Sense of color combinations Sense of beauty !rawing scenes&people #ainting !epth perception Envisioning the finished product&sensing how it will all come together Sense of proportion and space Envisioning in three dimensions Spatial perception !esigning visual aids Calligraphy&lettering Appreciating and valuing fine works of art Capturing a feeling6 mood6 or idea through photography6 drawing6 sculpting6 cartoons6 music6 etc !eveloping visually pleasing things Applied sense of color6 shape6 design Conceiving visual representations of ideas and concepts Sensing what will work and look right Sensing what people will appreciate (orking well with artistic people #roducing high uality mechanical and line drawings Understanding the difference between good and great art '(tracted from )Resume Po*er+ Selling ,ourself on Paper-. b% Tom !ashington/ Published 0112 b% !alking $ird Press