Its never Easy, but you can limit the Pain

www. ar kgr oupaust r al i a. com. au

Shared Services Centre
Clayton Utz
State Library of South Australia
South West Healthcare
Department of Parliamentary Services
City of Gold Coast
State Library Queensland
City of Melbourne
Australian Web Sciences
La Trobe University
Hear from:
Real life case studies, challenges and triumphs from the evolving digital library culture

Book before
18 July 2014
to receive our
early bird discount
The Library Evolution 2014
One day connected forum with two half day post-forum workshops
20-21 August, 2014, Rydges Melbourne
eLibrar y
Digitisation and Preser vation
Accessing ebooks and platforms
Meeting client needs and staying relevant
Creating and maintaining digital content
New Tools and Techniques
Tips and Tricks
Online resources and digital providers
Post-forum workshops
Thursday, 21 August 2014
$1095 plus gst to attend the forum if you join before the early bird
Workshop A: Using mental models as a communication tool and a way to enhance the online user experience
Facilitated by: Eng Ung, Web Coordinator, La Trobe University
Workshop B: More customer service experience with less budget & staff
Facilitated by: Bora Wiemann, NSW Representative, Australian Web Sciences
Supported by:
The culture of reading will always be changing for the foreseeable future!
20-21 August, 2014, Rydges Melbourne
CONNECTED FORUM - Wednesday, 20 August 2014








The Library Evolution 2014
AGENDA
In this digital era, the culture of reading and how libraries are utilised is rapidly changing. A library professional has to
consider; how to keep their library relevant? How to advance their library to meet expectations? How to work with limited
budget?
This forum is for library directors, information services managers and research managers and will provide an interactive
environment to discuss, problem-solve, and network with colleagues. It features a mix of high-level presentations, expert
panels and facilitated discussions with many networking and peer engagement opportunities.
8:30 Registration and refreshments
9:00 Chairperson's opening remarks
Carolyn Macvean, Manager Parliamentary Library &
Information Service, Department of Parliamentary Services
9:15 Promoting library within the organisation and making it
relevant to users
Communication and building relationships
Opportunities
Relevance
Engagement
Leader of change
Tips & tricks
Janice Cashen, Manager, Information Services, Clayton Utz
10:00 Government libraries in challenging times: Staying relevant
Federal government libraries today
The Shared Services Centre
Selling library services
Anticipating client needs
Kym Holden, A/g Director, Library & Information Service,
Shared Services Centre, Department of Education |
Department Employment
10:45 Morning refreshments and networking - tweet #libraryaus
11:15 Evolution at Melbourne library service
Connect: Library as placemaker and community activator
Learn: Library as facilitator for community learning
Create: Library as incubator for creativity
Jennifer Khan, Team Leader Resources and City Library,
City of Melbourne
12:00 Implementing innovative digital strategy in a health library
on a limited budget A Case Study
Digital Strategy what are we aiming for?
Minimum budget to maximum resources
Selecting the right tools for the right business- Open
Source and Free Software or Discovery Tool
Adapting to the new business models
Implementing and evaluating an innovative library project
Communicating with business partners and IT
professionals
Josella Chan, Librarian, South West Healthcare
12:45 Business networking lunch (let us know if you have any
special dietary requirements 2 weeks prior to forum)
1:45 Collecting, sharing and connecting with unique collections
How State Library of Queensland acquires unique,
unpublished content, including physical and digital
collections
How State Library of Queensland facilitates access to this
content
Innovative ways that this content is being connected and
shared
Gavin Bannerman, Manager, Original Content,
Queensland Memory, State Library Queensland
2:30 The online library delivering public library services in the
digital age
Online Libraries why do we need them?
A snapshot of public libraries online
Online library challenges and solutions
Karen Beath, Online Branch Librarian, City of Gold Coast
3:15 Afternoon refreshments and networking
3:45 Panel discussion: The impact of new technologies and the
changing needs of customers
How have digitisation impacted the role of libraries?
How can libraries still stay relevant?
What do people want the library and information centre to
be?
Providing services in the most effective and accessible way
possible
Panellists:
Janice Cashen, Manager, Information Services, Clayton Utz
Kym Holden, A/g Director, Library & Information Service,
Shared Services Centre, Department of Education |
Department Employment
Karen Beath, Online Branch Librarian, City of Gold Coast
Facilitated by: Carolyn Macvean, Manager Parliamentary
Library & Information Service, Department of Parliamentary
Services
4:15 Creating a new web resource for older records: South
Australian Red Cross Information Bureau case study
Challenges associated with developing a large scale web
resource
Creating clean data and Metadata challenges
New approaches to volunteering
Andrew Piper, Manager Online Projects,
State Library of South Australia
5.00 Chairpersons closing remarks and end of connected
forum
POST- FORUM WORKSHOPS
Thursday, 21 August 2014
Registration: 8.30 am
Workshop starts: 9.00 am
Workshop ends: 12.00 pm
Facilitated by:
Eng Ung, Web Coordinator, La Trobe University
About the workshop:
We all know about usability testing. Often,
communicating the outcomes can be a challenge. In this
workshop, you will get to see the different types of mental
models used as a way to communicate to stakeholders
and see how they fit into the process of online content
and service improvements.
You will be exploring the following questions:
What is a mental model
When are they used
What are the benefits of using a mental model
How do they fit in a project plan
Learn how to create a mental model

About your workshop leader:
Bora Wiemann is a member of the Australian Web Sciences, studying and presenting on future tech-
nologies such as the semantic web and smart personal assistants. His pet peeve is bad web
customer experience and he continuously expands his tool-kit to help create a pleasant online
journey.
Registration: 12.30 pm
Workshop starts: 1.00 pm
Workshop ends: 4.00 pm
Facilitated by:
Bora Wiemann, NSW Representative, Australian Web Sciences
About the workshop:
Library budgets continually shrink every year. At the
same time, visitors expect more physical and virtual
services as well as a richer customer experience. In
this workshop, the facilitator and the participants will
explore options to meet these conflicting demands.
In this interactive and hands-on workshop we will
look at the following:
Defining your current state of customer services
Developing a customer journey map
Creating a list of potential action steps for your library
A
B
Using mental models as a communication tool and
a way to enhance the online user experience
About your workshop leader:
Eng Ung has worked in web development for over 8 years in the education sector. Eng has been
responsible for managing and developing intranets, websites, elearning products, and web
applications at an institute and departmental level.
More customer service experience with
less budget & staff
Event venue and accommodation
Preferential rates are available at the
Rydges Melbourne.
Please contact the hotel directly to make
your reservation, quoting
Ark Group Australia as
your reference.
Rydges Melbourne
186 Exhibition Street
Melbourne
Phone: 03 9662 0511
www.rydges.com
The Library Evolution 2014
20-21 August 2014, Rydges Melbourne
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1st
2nd
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4th
Bookings can be submitted at any stage prior to the 1.
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
Payment must be received in full prior to the course. 2.
All speakers are correct at the time of printing, but are 3.
subject to variation without notice.
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accepted, the delegate will be liable to the following
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Cancellations notified over 45 days prior to the event
will not incur a cancellation fee.
In the event of a cancellation being between 45 and
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telephone are subject to these booking conditions.
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circumstances beyond their control which lead to the
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Standard pricing
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Post-forum workshops
A B
SO-web