Summer Training Report

On
EMPLOYEES WELFARE SCHEMES IN IOCL,MATHURA
REFINERY, MATHURA.
SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE
AWARD OF THE DEGREE
BACHELOR OF MANAGEMENT ADMINISTRATION (HR)
By
MANJU BAGHELA
Roll No.-5162
(2008-2009)
SGM
Institt! o" #!$%nolo&' ( M)n)&!*!nt
M)t%+) (U.,.)
(Affiliated to Dr. B.R.Ambedkar University, Agra)
PREFACE
As an essential and obligatory part of my course, I underwent 4 weeks Summer Training
Program of Bacelor in Business Administration (B!B!A) degree, in "#atura $efinery%! Tis
training as elped me to get a practical knowledge as an important suffi& to te teoretical
knowledge into te business en'ironment! (ne cannot merely rely on upon te teoretical
knowledge! )lassroom *ectures make te fundamental concept of management clear! Tey also
facilitate te learning of te practical tings! +owe'er class lectures must be correlated wit te
practical training situations! It is in te sense tat te practical training in a company as a
significant role to play in te sub,ect of business management! To de'elop ealty, managerial
and administrati'e skills in potential managers and non managers, it is necessary to contribute to
combine te classroom learning wit te practical knowledge of real business en'ironment!
Tis report is prepared after a'ing e&perience of 'arious acti'ities of +$- department in
#atura $efinery to get practical know. now before ,oining any organi/ation! I sall feel
suitably rewarded if tis pro,ect pro'es elpful to te organi/ation! I a'e sincerely worked on
te pro,ect and ope tat at se'eral places tis report presents some interesting facts, wic +$-
professional will certainly like to e&plore!
ACKNOWLEDGEMENT
I would like to e&press my gratitude 0 add some eart full words for te people wo were part of
tis pro,ect in numerous ways11people wo ga'e unending support from te stage of te
pro,ect was concei'ed!
In particular I wis to tank #r! S!2!#aata, Chief Manager A!"#, Mr.$i%ay Mohan
Chief &raining Manager#, Mr. R.'. Mehta, (enior ManagerA!"# to wom I am igly
obliged, for pro'iding me wit necessary facilities 0 opportunity to complete tis pro,ect on
)EMP*+,EE( "E*FARE (C-EME( A& .+C*, MA&-URA REF./ER,%!
I would also like to e&press my sincere tanks to Mr. Pradee0 Mishra -R &raining
Coordinator# for is kind attention, elp and guidance at e'ery stage of Pro,ect 3ork!
I also elicit my deep regards to 'arious other +ffi1ers ! (taff members of #atura $efinery
for continuous encouragement 0 elp in finding out rele'ant information4s witout wic tis
pro,ect would not be possible! *astly, I would like to e&tend my tanks to all Staff of Personnel
0 Administration -epartment (+$) as well as my group for teir co.operation to complete tis
pro,ect work and making my sort 'isit as a trainee, a memorable one!

MA/2U
.ntrod31tion
(1o0e and im0ortan1e of st3dy
Abo3t the 1om0any4+rganisation
5. .ntrod31tion of .+C *imited
6. Mission, $ision and ob%e1tives of .+C *imited
7. +vervie8 on .+C
9. .ntrod31tion of Math3ra Refinery
:. (et 30 and Profile of the .nd3stry ; MA&-URA REF./ER,
Analysis and .nter0retations
Finding "elfare (1hemes
5# Residential A11ommodation
6# -ealth ! Medi1al 1are
7# Canteen
9# Ed31ation Fa1ilities to Em0loyees Children
:# &rans0ort Fa1ility
<# *oans and Advan1es
=# *.&.C. Fa1ility
># Finan1ial Assistan1e to Cl3bs (taff .nstit3tes4em0loyees 1l3b !
+ffi1ers Cl3b
?# *eaves
5@#.ns3ran1e (1hemes, Arat3ity, Provident F3nd ! other Benefits
55# B3estionnaire, Data ! 1harts
*imitations
Findings
Re1ommendations ! (3ggestions
Con1l3sion
CONTENTS
I5T$(-6)TI(5
-UMA/ RE(+URCE DE$E*+PME/&
A BUA*.&, APPR+AC-
A new wind is blowing troug management literature nowadays wic fast dri'ing out
te traditional term personnel management and substituting a new term uman resource
de'elopment! Tis new term seems to empasi/e two tings7 one, te uman beings are
te most important resource of an organi/ation! Tey are unlike oter resources in tat
tey a'e te unlimited potential for in'estment!
Since te early 89:;4s wen te concept of +$- first began to be recogni/ed by some
organi/ation in India, a large number of organi/ations in te country a'e began to display an
interest in +$-! 3ile many organi/ations appear to a'e simply relabeled< teir personal
departments to keep up te fasions of te times, tere are some wic seem to a'e done
considerable work in setting up +$- systems! (n te basis of some studies done on tis sub,ect
it can be inferred tat te main factors beind te setting up of a separate +$- function in any
organi/ation are te pilosopy of its top management and te nature of business!
EMP*+,EE "E*FARE
Acc! to =actories Act 894>, in capter ' from section 4? to 49, following welfare facilities are
pro'ided to employees! Tey are7.
)anteen, selter 0 rest room, wasing facilities, ambulance, first aid, lunc room, lea'es etc!
EMP*+,EE "E*FAREC
After employees a'e been ired, trained or remunerated, tey need to be retained 0 maintained
to ser'e te organi/ation better!
3elfare facilities are designed to take care of te well being of te employees!
MEA/./A A/D DEF./.&.+/C
*abour 3elfare means anyting done for comfort 0 impro'ement (intellectual or social) of te
employees o'er 0 abo'e te wages paid wic is not a necessity of te industry!
A11. &o +Dford Di1tionaryCE
Employee Wel!"e# L!$o%" Wel!"e me!&' ()e eo"(' (o m!*e ! l+e ,o"() l+-+&.
o" ! ,o"*me&.
Tus *abour 3elfare is a term, wic must necessarily be elastic, bearing a somewat different
interpretation in one country from industriali/ation 0 education le'el of worker!
+owe'er te I()* at its Asian $egional )onference defined @mployee 3elfare as7 . A term
wic is understood, to include suc ser'ices 0 facilities as may be establised in or in te
undertaking condensate to ig morale!

FEA&URE( +F EMP*+,EE "E*FAREC
@mployee welfare is a compreensi'e term including 'arious ser'ices, facilities and
amenities pro'ided to employees for te betterment!
3elfare measures are in addition to regular wages 0 oter economic benefits a'ailable to
employees under legal pro'isions 0 collecti'e bargaining!
3elfare measures may be pro'ided not only by employers but by te go'ernment, trade
unions 0 oter agencies too!
Te basic purpose of @mployees 3elfare is to impro'e te lot of working class and
tereby make a worker a good employee and a appy citi/en!
@mployee 3elfare is an essential part of te social welfare! It in'ol'es ad,ustment of an
employee4s work life and family life to te community or social life!
3elfare measures may be bot 'oluntary 0 statutory! Aoluntary measures are te result of
paternalistic and pilantropic feelings of te employer!
@mployee 3elfare measures is also known as =ringe benefits 0 ser'ices!
BE/EF.&(4+B2EC&.$E( +F EMP*+,EE( "E*FARE
@mployees 3elfare pro'ides te following benefits or ob,ecti'es7
It elps to impro'e recruitment! As te ,ob becomes more attracti'e, more efficient
employees can recruited!
It impro'es te morale and loyalty of workers by making tem appy and satisfied!
It reduces labour turno'er and absenteeism, tereby building a stable workforce!
3elfare measures elps to impro'e te goodwill 0 public image of te enterprise!
Aoluntary efforts for te welfare of workers reduce te treat of furter go't!
inter'ention!
Impro'ement in material, intellectual 0 cultural conditions of life protects te workers
from social e'ils like drinking, gambling, prostitution etc!
&,PE( +F "E*FARE AC&.$.&.E(CE
@mployee 3elfare ser'ices may be classified into ? broad categories7.
./&RAEMURA*7 Tese ser'ices are pro'ided
witin te establisment! Tese includes urinals,
latrines, wasing 0 bating facilities, crBces, rest
0 selter rooms, canteens, uniform, medical,
recreation facilities etc
!
6. EF&RAEMURA*7 Tese ser'ices are
pro'ided outside te establisment! Tese
consist of ousing accommodation,
transport, maternity benefits, cildren4s
education, family planning 0 cild welfare,
oliday omes, lea'e tra'el facilities,
interest free loans etc!
NEEDS OF THE STUDY
Tis study was cosen as it is of recurrent impro'ement and need fres analysis! Te term
3@*=A$@ refers to te pysical, mental, moral and emotional need of an employee wit
'arious amenities and facilities, wic elps to moti'ate and retain tem! But te Cuestion tat
comes in one4s mind is tat7 .
Are te employees really satisfiedD
(r middlemen en,oy te resources kept aside for 3elfareD
To answer tese abo'e Cuestions, a study on pro,ect topic7.
" -etermination of satisfaction le'el of employees regarding 3@*=A$@ #easures at I()*,
#atura $efinery%, as been conducted!
LIMITATIONS OF STUDY
All te employees were e&tremely elpful! But ten also tere were certain limitations in te
study! Tey are as follows7 .
&.ME C+/(&RA./&C E
Altoug te +$ officers were willing to elp te trainees as muc as possible but in spite of
tat tey could not de'ote muc of teir office time to us regularly, because of teir own
duties and responsibilities for te company!
C+/F.DE/&.A*.&,C E
)onfidentiality regarding cooperation policies was also a indrance in te study!
*.M.&ED AREAC E
Some of te welfare measures were applicable only inside te battery area !@g! Safety Soes,
Boiler Suits, +elmets etc!
U/C+$ER./ACE
To make Euestionnaire of manageable si/e, some of te inputs related to welfare measures
could not be dealt upon!
INTRODUCTION
=rom te 'ery starting of uman de'elopment, energy as been primary need of uman being! As
te uman de'eloped a lot of energy started consuming into 'arious forms, transportation,
burning, industry, domestic use etc! It led to te de'elopment of many of te sources for te
fulfillment of its energy needs! But a disco'ery inform of crude oil in 8>
t
century canged te
complete outlook of energy sector!
)rude oil, wic is a mi&ture of 'arious ydrocarbons, sulfur, traces of metals etc!Tis crude oil
led to de'elopment of debatably most crucial industry in ?8stcentury in form of oil and gas
industry! (il and gas, wic caters to te more tan alf of te world energy needs, can be
broadly classified into two parts.
6pstream and
-ownstream!
3ile upstream deals wit te e&ploration and production of oil and gas, downstream in'ol'es
refining of crude oil in 'arious products, teir marketing and petrocemical operations!
THE MA/OR PLA0ERS IN UPSTREAM PART OF OIL 1GAS INDUSTR0 ARE23
(I* ((il India limited) and (5F) ((il and 5atural Fas )orporation)!
THE MA/OR PLA0ERS IN DOWNSTREAM SECTOR ARECE
I()* (Indian oil corporation limited),
+P)* (+industan petroleum corporation limited),
BP)* (Barat petroleum corporation limited),
$I* ($eliance industries limited),
@SSA$ (I* etc1
Among tese only last two are pri'ate companies oters are public sector units!
./&R+DUC&.+/ AB+U& .+C*

I5-IA5 (I* )($P($ATI(5 *I#IT@-
Indian (il )orporation *td! (Indian (il) was formed in 89G4
troug te merger of Indian (il )ompany *td! (@std! 89H9)
and Indian $efineries *td! (@std! 89H>)!
It is currently IndiaIs largest company by sales wit a turno'er
of $s! ??;,::9 crore (6S J HK billion), te igestLe'er for an
Indian company and profit after ta& of $s! :499 crore (6S J
8!:K billion) for fiscal ?;;G.;:! Indian (il is also te igest
ranked Indian company in te prestigious =ortune IFlobal H;;I
listing, at 8HKrd position! It is also te ?8st largest petroleum
company in te world!
INIA!S OWNSTREAM MA"OR
Indian (il and its subsidiaries account for 4G!9M petroleum products market sare among public
sector oil companies, 4;!4!M national refining capacity and G:M downstream sector pipelines
capacity!
=or te year ?;;G.;:, te Indian (il group sold H4!9 million tones of petroleum products! Tis
includes sale of natural gas, wic as gone up to 8!H million tones from 8!K million tonnes in
te pre'ious year! In addition, product e&ports went up to K!8 million tones from ? million tones
in te pre'ious year!
Te Indian (il Froup of companies owns and operates 8; of India4s 8> refineries wit a
combined refining capacity of G;!? million tones per annum (8!? million barrels per day)!


/E&"+R' BE,+/D C+MPARE
As te flagsip national oil company in te downstream
sector, Indian (il, togeter wit its IBP -i'ision reaces
precious petroleum products to millions of people e'eryday
troug a countrywide network of around K?,HH; sales
points! Tey are backed for supplies by 8:: bulk storage terminals and depots, 9: a'iation fuel
stations and 9; Indane *PF bottling plants!
Indian (il operates te largest and te widest network of petrol 0 diesel stations in te country,
numbering around 8G,4HH! It reaces Indane cooking gas to te doorsteps to o'er 4G!4 million
ouseolds in ?,:;9 markets troug a network of 4,99G Indane distributors!
Indian (il4s IS(.9;;? certified A'iation Ser'ice commands a GKM market sare in a'iation fuel
business, meeting te fuel needs of domestic and international flag carriers, pri'ate airlines and
te Indian -efence Ser'ices! Indian (il also en,oys a dominant sare of te bulk consumer
business, railways, state transport undertakings, industrial,
CUSTOMER FIRST
At Indian (il, customers always get te first priority! 5ew initiati'es are launced round. te.
year for te con'enience of te 'arious customer segments!
@&clusi'e NT$A)A$@ petrol 0 diesel stations un'eiled in select urban and semi.urban markets
offer a range of 'alue.added ser'ices to enance customer deligt and loyalty! Similarly, large
format Swagat brand outlets cater to igway motorists, wit multiple facilities suc as food
courts, first aid, rest rooms and dormitories, spare parts sops, etc! Specially formatted 2isan
Se'a 2endra outlets meet te di'erse needs of rural populace, offering a 'ariety of products and
ser'ices suc as seeds, fertili/ers, pesticides, farm eCuipment, medicines, spare parts for trucks
and tractors, tractor engine oils and pump set oils, besides auto fuels and kerosene!
S@$A( press as been recently launced as one.stop sop for auto care ser'ices! To safeguard
te interest of our 'aluable customers, inter'entions like retail automation, 'eicle tracking and
marker systems a'e been introduced to ensure Cuality and Cuantity of petroleum products!
!

SYNER#Y THROU#H SU$SIIARIES
A wolly owned subsidiary, Indian (il Tecnologies *td!, is
commerciali/ing te inno'ations and tecnologies de'eloped
by Indian (il4s $0- )entre, across te globe! #erger of
Bongaigaon $efinery 0 Petrocemicals *td! wit te parent
company is in process!
WIENIN# HORI%ONS
Indian (il as set its sigt to
reac 6SJ G; billion re'enues by te year ?;88.8? from
current earnings of 6SJ HK billion! Te road map to
attain tis milestone as been laid troug 'ertical
integration L forward into petrocemicals and
backwards into e&ploration 0 production of
oil L and di'ersification into natural gas business, besides
globali/ation of its marketing operations!
In petrocemicals, Indian (il is currently implementing a master plan en'isaging $s! K;,;;;
crore (6SJ G!> billion) in'estment by te year ?;88.8?! Troug te world.scale *inear Alkyl
Ben/ene plant for detergents manufacture at Fu,arat $efinery, te )orporation as already
captured K>M market sare and product as been e&ported to Indonesia, Turkey, Tailand,
Aietnam, 5orway and (man!
In natural gas business, Indian (il is targeting sale of ? million tonnes in ?;;:.;>, up from 8!H
million tonnes in ?;;G.?;;:! An *5F import terminal and city gas distribution pro,ects are in
te pipeline in partnersip wit FAI* (India) and Freat @astern @nergy )orporation *td!
To emerge as a transnational energy ma,or, Indian (il as set up subsidiaries in Sri *anka,
#auritius and 6A@ and is simultaneously scouting new opportunities in energy markets in Asia
and Africa!
Indian (il subsidiary, *anka I() *td!, operates 8H8 retail outlets commanding a ?;M market
sare! Its oil terminal at Trincomalee is also Sri *anka4s largest petroleum storage facility! *anka
I() occupies te 5o! ? spot among te top H; listed companies operating
Indian (il (#auritius) *td! as also garnered a 8GM market sare, wic includes a'iation
fuelling and bunkering business! Te )orporation4s 6A@ subsidiary, I() #iddle @ast =O@,
wic o'ersees business e&pansion in te #iddle @ast is blending S@$A( lubricants, marketing
petroleum products and lubricants in te #iddle @ast, Africa and )IS countries!
Digboi Refinery U00er Assam#
A38ahati Refinery Assam#
Bara3ni Refinery /ear Patna, Bihar#
A3%arat Refinery /ear Ahmedabad#
-aldia Refinery /ear 'olkata, "est Bengal#
Math3ra Refinery /ear Delhi#
Pani0at Refinery /ear Delhi#
Math3ra Refinery /ear Delhi#
Te #atura refinery was commissioned in 89>? wit an original capacity of G!; ##TPA! Te
capacity was increased to :!H ##TPA by debottlenecking and re'amping catalytic
P.+/EER./A EFF+R&( ./ ./D.AC .ndian +il F.R(&(
Environemental Management (ystems E .(+E59@@5
#atura $efinery of Indian(il was te first in Asia and te tird in te world to recei'e IS( .
84;;8 accreditation in te year 899G for its en'ironmental management systems! All te se'en
refineries of Indian(il now a'e te distinction of recei'ing IS(.84;;8 certification!
First &o (et U0 .n .ndiaC
+ydrocracker
$iser =))
Soaker in Aisbreaker
Inferential )ontrol Systems
-iesel +ydro de.sulpurisation 6nits
#icrocystalline 3a& production facilities


B+ARD +F D.REC&+R(
(arthak Beh3ria
)airman
A M U0len1h8ar
-irector (Pipelines)
B M Bansal
-irector (Planning 0
Business -e'elopment)
( $ /arasimhan
-irector (=inance)
A.C.Daga
-irector (#arketing)
B / Banka03r
-irector ($efineries)


F./A/C.A* -.A-*.A-&( +F .+C*CE
=irst Indian )ompany to cross Turno'er of $s! ?,;;,;;; )rore!
+igest e'er profit of $s! :499 )rore
Profit includes $s! K??H )rore from sale of (5F)PFAI* Sares
)ompletion of pro,ects o'er $s! 9;;; )rore
Fo'ernment of India (il Bonds of =ace Aalue of $s! GH;K )rore (include of IBP $s! H89
)rore) were disposed off during te year
=inancial of IBP as been merged wit I()* during te year
+olding of erstwile IBP )o! *td is to be 'ested in te Trust and diminution in 'alue of
$s! 8K89 )rore as been pro'ided

C+RP+RA&E -.(&+R, +F .+C*
&-E PA&- +F AR+"&-CE
G5?:>
Indian $efineries *td! was formed wit #r! =ero/e Fandi as )airman!
Q 5?:?
Indian (il )ompany *td! was establised on K;t Rune 89H9 wit #r S! 5i,alingappa as te
first )airman!
G5?<@
Agreement for supply of S2( and +S- was signed wit te ten 6SS$! #!A7 S6/gorodS
carrying te first parcel of 88,K9; tones of +S- docked at Pir Pau Retty in #umbai on 8:t
August 89G;!
Q 5?<9
Indian (il )orporation *td! was born on 8st September, 89G4 wit te merger of Indian
$efineries *td! wit Indian (il )ompany *td!
Barauni $efinery was commissioned!
Te first petroleum product pipeline from Fuwaati to Siliguri (FSP*) was commissioned!
G5?<:
Fu,arat $efinery was inaugurated by -r! S!$adakrisnan, te ten President of India!
Barauni.2anpur Pipeline (B2P*) and 2oyali. Amedabad product Pipeline (2AP*)
commissioned!
Indian (il People maintained te 'ital supply of Petroleum products to -efense in 89GH 3ar!
Bitumen and #arine Bunker business began!
G5?<>
Tecno.economic studies for +aldia.)alcutta, Bombay.Pune and Bombay.#anmad Pipelines
submitted to te Fo'ernment!
Q 5?<?
Indian (il undertook te marketing of #adras $efinery products!
G5?=6
$0- )entre was establised at =aridabad!
S@$A(, te first indigenous lubricant was launced!
G5?=?
Barauni $efinery and Bongaigaon $efinery and Petrocemicals *td! (B$P*) affected by
Assam agitation!

G5?>@
Te second (il Sock was witnessed as a result of Iranian $e'olution! )rude (il price flared
to a new ig of JK? per barrel!
G 5?>7
#assi'e augmentation of *PF storage and distribution facilities were undertaken!
Proposal for te G ##TPA $efinery at 2arnal was submitted at an estimated cost of $s l,8>8
)rore!
$.(.+/ +F .+C*
"A #a,or, -i'ersified, Transnational, Integrated @nergy )ompany, wit 5ational
leadersip and a Strong @n'ironment )onscience, playing a 5ational $ole in (il
Security 0 Public -istribution!%
M.((.+/ +F .+C*


To acie'e international standards of e&cellence in all aspects of energy and di'ersified
business wit focus on customer deligt troug 'alue of products and ser'ices, and cost
reduction!
To ma&imi/e creation of wealt, 'alue and satisfaction for te stakeolders!
(BR@)TIA@S
To ser'e te national interest in te oil and related sectors in
accordance and consistent wit go'ernment policies!
To ensure and maintain continuous and smoot supplies of petroleum
product by way of crude refining, transportation and marketing
acti'ities and to pro'ide appropriate assistance to te )onsumer to
conser'e and use petroleum product efficiency!
To earn a reasonable rate of interest on in'estment!
To work towards te acie'ement of self. sufficiency in te field of oil
refining and by setting up adeCuate capacity and to build up e&pertise
in laying of crude and petroleum product pipeline!
To create a strong $0- base in te field of oil refining and stimulate
te de'elopment of new products formulations wit a minimi/e P
eliminate teir import and to a'e ne&t generation products!
Math3ra Refinery
Te #atura refinery was commissioned in 89>? wit an original capacity of G!; ##TPA! Te
capacity was increased to :!H ##TPA by debottlenecking and re'amping! 3it its fluid catalytic
cracking units, te refinery mainly produces middle distillates and supplies tem to 5ortern
India toug a product pipeline to Ralandar, Pun,ab 'ia -eli! Te company commissioned a
two.stage desalter in 899> for impro'ing te on.stream a'ailability of te crude distillation unit
and a ))$6 for production of unleaded #otor Spirit! A -+-S 6nit was commissioned in 8999
for production of +S- wit low Sulpur content of ;!?HM wt (ma&)! A ydro.cracker for
increasing middle distillates was also completed in ?;;;! Te present capacity of te refinery is >
##TPA!
In order to meet future fuel reCuirements, facilities for impro'ement in Cuality of #S 0 +S- are
under installation and planned to be completed by ?;;H!
E/$.R+/EME/&A* MA/AAEME/& (,(&EM( E.(+E59@@5
#atura $efinery of Indian (il was te first in Asia and te tird in te world to recei'e IS( .
84;;8 accreditation in te year 899G for its en'ironmental management systems! All te se'en
refineries of Indian (il now a'e te distinction of recei'ing IS(.84;;8 certification!
EC+*+A.CA* PAR'(
Scientifically designed green belts a'e been de'eloped at Fu,arat Panipat refineries, to ser'e as
a pollution sink and to enance te aestetic look of te refinery area! @&tensi'e tree plantation
as been undertaken by Fuwaati, -igboi, #atura, +aldia and Barauni $efineries in order to
de'elop green co'er in te 'icinity of refinery and townsips! #atura $efinery as planted
about 88H,;;; trees in Ta, $eser'e =orest near Ta, #aal under 8; Point Initiati'e of #oP05F
for en'ironmental impro'ement Ta, Trape/ium!
In te midst of te #atura $efinery, a sprawling area of 8>,;;; sC! mt! around te polising
pond as been de'eloped into an ecological park!
(&RUC&URE +F MA&-URA REF./ER,
Broadly #atura $efinery apart from its +eadCuarter go'erned by following departments
namely7
Personnel and Administration -epartment
Training -epartment
#anagement Ser'ices -epartment
Aigilance -epartment
=inance -epartment
Internal Audit -epartment
#edical -epartment
ANAL0SIS AND INTERPRETATION
OF
WELFARE FACILITIES IN IOCL, MATHURA
I()* carried out many welfare facilities for te betterment of te employees and for )ommunity
-e'elopment! I()* continued to follow 0 upgrade its efforts at promoting welfare of
employees! In tis direction 'arious welfare acti'ities are done wit addition to basic pay!
I have enlisted all the welfae a!tivities "f Math#a Refine$ as f"ll"ws%&
(4) Re'+5e&(+!l A66omo5!(+o&
(7) He!l() 1 Me5+6!l 6!"e
(8) C!&(ee&
(9) E5%6!(+o& F!6+l+(+e' (o Employee' C)+l5"e&
(:) T"!&'po"( F!6+l+(y
(;) Lo!&' !&5 A5-!&6e'
(<) L=T=C= F!6+l+(y
(>) F+&!&6+!l A''+'(!&6e (o Cl%$'
(S(! I&'(+(%(e'#employee' 6l%$ 1 O+6e"' Cl%$)
(?) I&'%"!&6e S6)eme'@ G"!(%+(y@ P"o-+5e&( F%&5
(4A) Le!-e'

RESIDENTIALACCOMMODATION
&o8nshi0 is maintained in #atura $efinery! In general it is maintained in all refineries!
@mployeesP(fficers are allotted Cuarters on te basis of teir grades for wic ouse rent
reco'ery is made wic is 'ery nominal(HM of teir basic pay), free electricity 0
water supply is also pro'ided by corporation to its employees in townsip!
..+.C.*&D RE(.DE/&.A* ACC+M+DA&.+/
)ompany constructed own accommodation near by te refineries installation and allotted te
accommodation to te employees working in te refinery as per teir entitlement!
BUAR&ERH( A**+&ME/&C
Te employee sall be entitled to te allotment of accommodation according to te classification
and type of Cuarter sown, depending mainly upon te priority date and pay groups!
F+R REF./ER, &+"/(-.PC
Te priority date for te purpose of allotment of Cuarters in te marketing, refineries, and
pipelines will be considered separately in respect of te Cuarters so earmarked!
GRADE
A
'
C
(
E
F
)
H
I
C * I+
C * I+
( * +
( * +
( * +
( * +
( * +
( * +
( * +
I
II
III
I+
+
+I
+II
+III
A * I , II
A * I , II
A * I , II
A * I , II
A * I , II
' * III
' * III
' * III
.F EMP*+,EE FA.*( &+ ACCEP& A**+&ME/&C
If any employee fails to accept te allotment of te Cuarter wit in tree days from te date of receipt of
te allotment order or fails to take possession of tat Cuarter witin se'en days of te date of te
allotment! +e sall not be eligible for anoter allotment until te last person on te waiting list on tat
date as been allotted a Cuarter.
2 HEALTH & MEDICAL CARE
Tis corporation maintained its ospital in townsip attaced to #atura refinery, wic
is a'ing all te facilities in it! @mployees along wit teir eligible dependence wit tem in
townsip are entitled to get te medical attendance from te corporation4s ospital!
F+R C+MMU/.&, I( "E*FARECE
=amily 3elfare )amps troug #atura $efinery ospital 0 -istrict ospital! at
Swaran Rayanti +ospital!
Sponsoring )amps for pysically -isabled People in te -istrict!
(a) 2A*TA5A# 2A$(TI
(b) AI2*A5F SA+A$A2 SA5ST+A5
In tese all tree ospitals, artificial limps, soes, crutces, weel cairs etc! are gi'en!
@ye )amps
=irst @&amining 0 ten 3ind up of tose wo a'e to be operated!
(n last day tey are pro'ided by a kit and tose wo are in need tey are pro'ided wit
spectacles!
F+R EMP*+,EE( +F MA&-URA REF./ER,CE
A patient may be referred to an outside ospital, in any of te #etropolitan )ity, by te
)!#!(! only in case were treatment cannot be done in #$ ospital!
Tese are as follows7
.# *.(& +F /+M./A&ED -+(P.&A*(
DE*-.CE
1. Sir Fanga $am +ospital Model -os0ital#
?! Batra +ospital 0 #edical $esearc )enter
K! +oly =amily +ospital
4! -r! B!*!2apur #emorial +ospital
H! Tirat $am Sa +ospital
G! St! StepenIs +ospital
:! 5oida #edicare )enter *td
>! -eepak #emorial +ospital 0 #edical $esearc )enter
9! Sunder *al Rain )aritable +ospital
8;! Sri #ool )and 2airati $am +ospital 0 Ayur'edic $esearc )entre
MUMBA.C.
8! -r! Balabai 5ana'ati +ospital
?! Bombay +ospital 0 #edical $esearc )entre
K! Raslok +ospital 0 $esearc )entre
4! Breac )andy +ospital 0 $esearc )entre
H! Tata #emorial +ospital
'+*'A&ACE
1.)alcutta #edical $esearc Institute
2.$amakrisna #ission Se'a Pratistan
3.3oodland 5ursing +ome (Te @ast India )linic *td!)
4.Ari'indo Se'a 2endra (@@-=), Fariaat $oad
5.Assembly of Fod )urc +ospital 0 $esearc )entre
C-E//A.CE
8! Ai,aya +ospital
?! 5ational +ospital
K! -e'aki ospital
MA&-URAC

8! #etodist +ospital, #atura
?. Swarn Rayanti Samudaik +ospital, #atura
AARAC
8! Asopa4s +ospital, Agra
?! F!F!+ospital, Agra
3. CANTEEN
As per factory act 894> welfare facilities suc as canteen ceck0 canges will be pro'ided to te
workmen tose wo are performing rotating sift duty by te factory owner! Te canteen
facilities a'ailed by ?;;; employees! ($efineries, )IS=, $ailways, P0T, @&cise 0 custom,
Training)
Te canteen being run te contract basis period of ?K monts!
PROBISION2
Tere are two types of canteens a'e been pro'ided to te employees
8! #eals canteen
?! Snacks canteen
(n canteen basis, a )ontractor is paid 0 ? types of coupons are issued to te employees once in
a mont
8! #eal coupons('egetarian 0 non.'egetarian)
?! Snacks coupons
COST OF COUPONS
)ost of 8 'eg! coupon U>;paise
Tere are ?H coupons in one coupon book, so it cost comes to $s! ?;
)ost of 8 non.'eg! coupon U$s!8
Tere are ?H coupons in one coupon book, so it cost comes to $s! ?H
I= MEALS CANTEEN23
(!) T+m+&.'
12.30 to 1.30 P.M. Lunch
2.30 P.M Over time lunch
8.00 P.M Dinner
10.30 P.M Over time dinner
Me&% o Me!l' C!&(ee&

(+) Fo" (++&#T)!l+ 'y'(em
(ne green 'egetable, -al, rice, capatti, curdPrayta, curry(cole, or
ramas,or pakora curry, or lobia), salad, pickle, papad
(++) Fo" D"y l%&6) p!6*e('
? slices of bread, pula'Ppuri, dry colePsab,i, packed fruit ,am, sauce, two
seasonal fruits 0 packed picklel.
(+++) F"%+( p!6*e(
? seasonal fruits (4 pieces of eac type), 8 mitai, boiled
)ana, salad
(+-) O()e" (ype o 5"y l%&6) p!6*e(
)apatti, dry sab,i, ?fruits, salad

II. SNACKS CANTEEN23
T+m+&.'
1.30 A.M. I Service for rotating hift
!.30 A.M. II Service for rotating hift
".00 A.M. III ervice for general hift
2.30 P.M. I# ervice for rotating hift
$.30 P.M. # ervice for rotating hift %
overtime
10.30 P.M. #I ervice for rotating hift.
Me&%23 Tea, namkeen, bread, butter, pakora, biscuit, 'ada, samosa,
namkeen mi&ture 0 sweets!
LEABE TO CANTEEN WORKERS2
@arned *ea'e ....... 8> days!
Sick *ea'e ....... 8; days!
Fa/ette olidays ....... 9 days!
5ational olidays ....... ?G Ran, 8H Aug, ? (ct!
FACILITIES TO CANTEEN CONTRACTORS
Some Infrastructure facilities a'e been pro'ided to canteen contractor for smoot 0 trouble free
ser'ices! Tese are as follows7 .
(A) CA/&EE/ BU.*D./A . It will be carged V 8 $s! Per mont as a coupon
of montly license free i!e! $ent
(b) E*EC&R.C.&, ! "A&ER . It will be carged V 8 $s! Per mont as a token of
montly license fee!
(c) EBU.PME/& ! U&E/(.*( ...Tese are pro'ided by te management to te
contractor witout any rent!
(d) RE(.DE/&.A* ACC+M+DA&.+/JTe contractor as been pro'ided two B type 0
two A type Cuarters in townsip on market rent!
/+&EC
Te medical officer ceck te Cuality of food once in a fortnigt
)anteen officer ceck food 0 raw materials on daily basis! Apart from te follows7.
)leanliness of te building utensils etc!
)leanliness of te cook 0 ser'ices boy!
+e will also ceck te nails 0 airs!
PE/A*.&.E(C
Tere is a penalty clause for eac and e'ery lapse tat is obser'ed by te officer in carge!
PA,ME/&C
=i&ed subsidy .. Te fi&ed subsidy is pro'iding catering ser'ices on montly basis for
preparation and supply of eatables in different location inside P outside battery area (i!e! based on
minimum wages)
BA(E F+R CA*CU*A&.+/C
8! #inimum wages .... Semi skilled 0 unskilled!
?! Pro'ident fund .... At te rate of 8?M minimum wages!
K! Bonus .... At te rate of 8?M minimum wages!
4! #edical Allowance .... At te rate of 9; $s! Per monts!
H! Sift Allowance .... At te rate of HH $s!Per monts!
G! Transportation allowance .... At te rate of :H $s! Per mont!
:! *ea'e encasment .... It is based on attendance!
>! 6niform .... $s! 9;; Per annum in summer
$s! 8H; Per annum in winter!
9! 3asing allowance .... $s! H; Per mont!
4. EDUCATION FACILITIES TO EMPLOYEES CHILDREN
B+ARD P+*.C, 2
Since education is a speciali/ed field reCuiring specialist e&perience and know ow, te refinery
management will, as far as possible, entrust te responsibility of de'eloping educational facilities
to some educational institutions (Fo'ernmental and non.Fo'ernmental) in te respecti'e states!
To attract suc institutions, te corporation will pro'ide te scool building and initial
e&penditure on furniture and oter necessary eCuipments! If suc educational institutions are not
a'ailable or if teir ser'ices cannot be obtained on reasonable terms, te )orporation alone
sould undertake te responsibility of running te scools!

Primary education troug te medium of national language (+indi) andPor te regional language
sould be made a'ailable to cildren of employees free of cost!

Te )orporation may start a secondary P ig Scool entrusting its management to outside
educational institution, troug te medium of national or regional language if tat is te need
and introduced @nglis as one of te sub,ects from any standard, depending upon te practice in
te respecti'e state! 5o fee will, be carged from te cildren of employees belonging to S) P ST
community!
Te corporation may grant subsidy to suc a scool to a reasonable e&tent, wic may be
decided from time to time!
5o fees may be carged from te cildren in te 5ursery )lass, if te 5ursery class is a part of
te primary scool wit te medium of 5ational or regional language! If te 5ursery class is run
troug te medium of @nglis Ten adeCuate fees sould be carged so te H;M of te running
e&penses of suc scool could be met from te montly fees! Te scool fees for @nglis
medium scool will be on commercial basis so tat it can be self.supporting in respect of running
e&penses!
EDUCA&.+/ A**+"A/CEC
I()* pro'ides education allowance to te employee4s cildren ! Before Krd Ruly 89>> tis
facility was gi'en to all te cildren of an employee but after tat only two cild of an employee
will get tis facility!
AM+U/& +F A**+"A/CEC
$s! ?;; per cild per mont!
$s! H;; per cild per mont (cildren doing professional courses)
(C-++* ./ &+"/(-.PC
#atura refinery is also running two scools look after by -eputy #anager of )orporate
)ommunication -ept! Tese scools are Delhi P3bli1 (1hool go'erned by -PS society and
'endriya $idhyalaya go'erned by 2AS society! Te recruitment of teacers o'er tere is
looking after by teir Sagatan! In te management of tese scools tere are two members
from te concerned society and two members are from te $efinery #anagement!
All te e&penses of tese scools are bore by te $efinery! Tey carge nominal fees from
employees and rest are paid by $efinery!
5. TRANSPORT FACILITIES
Transport facility is pro'ided in te corporation to its employees to bring tem at duty places
and drop tem back! Time to time buses are pro'ided for teir cildren as well, for going to -PS
or 2AS scool and drop tem back to teir residential places! Buses for marketing di'ision are
also tere wic pro'ides facility for te wi'es of I()4s @mployees if tey want to go to market!
Stops and points are deciced!
&RA/(P+R&A&.+/ +F EMP*+,EE(C
#atura $efinery is a'ing ? Tears contract on round te clock basis, 9 5o! of Buses a'e been
deployed for transportation of employees from city to $efinery 0 back! Te timing of sifts are
as under7 .
IAH EEEEEEEEEEE @<.@@ a.m &o @6.@@ 0.m
IBH EEEEEEEEEEE @6.@@ 0.m &o 5@.@@ 0.m
ICH EEEEEEEEEEE 5@.@@ 0.m &o @<.@@ a.m
IAeneral (hiftH EEEEEEEEEEE @>.@@ a.m &o @:.@@ 0.m
I Admn. (taffH EEEEEEEEEEE @?.9: a.m &o @:.7@ 0.m
Te abo'e 9 5o! (f buses are furter utili/ed for welfare trips suc as Scools, )olleges,
#arketing duties for te dependant of te employees as well as )IS=!
E*.A.B.*.&,C
-a.. Tose employees are not getting transport allowance subsidy will be eligible for transport
facility!
(b)! @mployees drawing transport allowance subsidy will not eligible for company4s, transport
facility!
6. LOANS AND ADVANCES C
&e employees of corporation are entitle to 'arious types of loans 0 ad'ances like House
Loan Advances, Conveyance Advances, Conveyance Repair Advances, Fesiva!
advances, "icyc!e Advances, E#er$ency Advances, Medica! Advances, T%A%
advances & &%F% Advances=
A' per te $ule, te )orporation may grant Co&-ey!&6e A5-!&6e, sub,ect to a'ailability of
funds in te budget, for purcase of con'eyance pro'ided te competent autority is satisfied
tat te possession of a 'eicle by an employee will be in te interest of te corporation! Te
sanction of ad'ance can be for purpose of a motorPcar (wic e&pression sall include #aruti
'anPFypsyPReep also)P#otor cycleP scooterP #opedP Scooterette or bicycle!
E*.A.B.*.&,C
)on'eyance Ad'ance can be granted by te )orporation to permanent employees for purcase of
#otor )arP #otor cycleP ScooterP #opedP Scooterette! Te employees wo a'e completed teir
probation period satisfactorily sall be treated as permanent employees for tis purpose! 6niform
rules sall be applicable in respect of con'eyance ad'ance as purcased is a #otor )ar, #otor
)ycle, ScooterP #oped or a Bicycle.
M+&ER CAR F+R +FF.CER( ./ ARADE IAH
Actual costP or $s! ?!;; laks, wic e'er is less for purcase of )ar is admissible!
M+&+R CAR F+R +FF.CER( ./ ARADE IBH A/D AB+$E#
Actual cost limited to and te road controlled price of a new air conditionedPnon.air.conditioned
)ar
M+&+R C,C*E4 (C++&ER4 M+PED4 (C++&ER
=or (fficers7 Actual price paid for te 'eicle or on te road.controlled price of te new 'eicle
wice'er is less!
F+R /+/E+FF.CER(ARADE $...# 7 Actual price paid for te 'eicle or on te road.
controlled price of te new 'eicle or $s! >;,;;;P. (for four weeler) wice'er is less!
F+R /+/E+FF.CER(UP&+ARADE $..# % Actual price paid for te 'eicle or on te road.
controlled price of te new 'eicle!
PR.+R.&.E( F+R +FF.CER(C
8! (fficers applying for car ad'ance for te first time or ad a'ailed of te ad'ance
se'en years ago and are entitled to draw car maintenance e&pense sall be gi'en first
priority! Similarly, tose wo apply for motor carP scooter ad'ance for te first time or
ad a'ailed of #otor )ycleP Scooter ad'ance se'en years ago sall also be gi'en first
priority!
?! (fficers promoted from in grade WA4 are entitled to draw car maintenance e&penses
sall be gi'en second priority if tey want to switc o'er from ScooterP #otor )ycle
to )ar!
K! Tird priority sall be gi'en to tose wo are applying for con'eyance ad'ance for
te second time!
4! Te officers wo are entitled for reimbursement of scooterP motor cycleP may not be
gi'en any priority and teir reCuest sall only be considered at te end of te year
after demand of all oter categories as been met!
AUTHORIT0 COMPETENT TO SANCTION CONBE0ANCE ADBANCE 2
In case of +eadCuarters7 -F# (A03)
In case of units7 -F# (+$)
./(&A**ME/&( A/D REC+$ER,
M+&+R CARC
Te ad'ance sanctioned for te purcase of motor car sall be reco'ered in not more tan 8?;
eCual montly installments
.M+&+R C,C*EC Te ad'ance sanctioned for te purcase of motor cycleP scooterP mopedP
scooterette sall be reco'ered in not more tan 9? eCual montly installments!
F+R (C++&ER( 4 M+&+R C,C*E(C
In case of two.weeler, it is not admissible!
(nce a )$A is drawn, no subseCuent ad'ance for purcase of a con'eyance sall be
payable to te officer for a period of tree years from te date of drawl of )$A!
PA,ME/& +F CRAC
An officer eligible to draw )$A sall submit a format application in te prescribed
form (Anne&ure A) to te competent autority gi'ing all necessary details, regarding
self and 'eicle, rele'ant to te grant and regulation of )$A duly supported by detailed
list of measure ,obs to be undertaking on te 'eicles and te total estimated cost
tereof!
3itin G; days from te date of te ad'ances te officers sall submit to te competent
autority te following7
(a) (riginals of te detailed bill(s) of te garageP repairers, stipulating te items of
work done and indi'idual cost tereof!
(b) Te officer wit a certificate sall endorse eac bill tat all te items of work
build and paid for a'e actually been carried out!
(c) If tere is any residual amount left o'er te differences between te )$A drawn
and te total of te bills P receipts submitted in support te same sall be
refunded to te corporation fortwit! In case suc residual ad'ance e&ceeds $s!
H;;P. interest at 8XM o'er and abo'e te ruling bank rate will be cargeable on
te amount from te date of payment of )$A to te date of refund!
(d) Stamped receipts from te garageP repairers sall be deemed as e'idence of
payment by officers!
FE(&.$A* AD$A/CEC
An ad'ance limited to $s! 4;;;P. is admissible to all non.officer employees on te e'e of
important festi'al, wic is interest free and reco'erable in not more tan 8; eCual montly
installments! Te ad'ance is admissible only once in calendar year pro'ided te ad'ance taken in
te earlier year as been repaid in full!
REPA,ME/& +F AD$A/CEC
Te ad'ance sall be interest free and sall be reco'ered in not more tan 8; eCual montly
installments!
.MP+R&A/& FE(&.$A*( C
Any suc festi'al as te ead of establisment may declare in respect of establisment under is
Administrati'e control!
APP*.CA&.+/ F+RM( C
Te application form for te festi'al ad'ance sould be submitted in te prescribed Performa!
E*.A.B.*.&,C
=esti'al ad'ance amounting to $s!4,;;;P. to an non.officers employee sall be admissible only
once in a calendar year pro'ided te ad'ance taken in te earlier year as been repaid in full!
Te ad'ance sall be disbursed and drawn before te commencement of te festi'al for wic
te ad'ance is sanctioned!
(A/C&.+/./A AU&-+R.&, C
In case of +eadCuarters . -F# (A03)!
In case (f units . -F# (+$)!
'. LEAVE TRAVELLING CONCESSION (L.T.C)
BASIC PRINCIPLES 2
To afford assistance to employee ser'ing and places distinct from teir omes for ,ourney
to teir ome town!
5ow, facility e&tended to anywere in India!
Including family and is dependant parents apart from self!
*T) block year starts from odd year e!g! ?;;8.?;;?!
El+.+$+l+(y2
@mployees and teir family are allowed only once in a block period of ? years wit
option of a'ailing te *!T!)! for any place in India!
@mployees wile a'ailing *!T!)! are also re imbursed for local tra'el actual ta&i fare
or at twice te entitled rate of local con'eyance under TA rules at te sections of
commencement and termination of outward and inward ,ourneys, wice'er is less
*T) admissible to all employees in te appro'ed scales of pay!
@mployee must complete 8.year continuous ser'ice from te date of a'ailing *T)!
FAM.*, ./C*UDE(CE7
Spouse
*egitimate cildren wo ,oined before Ruly >> and wo ,oined after
Ruly >> only, two eldest cildren!
-ependent Parents
*.BER&.E(C.
5eed not accompany te employee during tra'el!
#ay 'isit separate places!
#ay a'ail different modes of transport!
S!l+e&( e!(%"e'
=reCuency L once in ? year block (odd year)!
-estination L anywere in India!
)lass of accommodation!
. 5on.officer based on BP!
. Frade A B ) A) two tier!
. Frade F and abo'e =ligt!
Air tra'el for Andaman and 5icobar *aksdweep!
Auto e&tension by one year!
Hol+5!y Home'2
It can be booked for ma&imum of 8; days e&cept #anali (ma&imum 8H days)!
V $s! HP. per day for officers!
V $s! ?P. per day for non.officers!
Booking can be done K monts in ad'ance!
Booking controlled by #ktg!-i'ison for officers!
Booking controlled for non.officers by teir respecti'e -i'isions 0 +eadCuarters!
(. FINANCIAL ASSISTANCE TO THE
STAFF INSTITUTES & OFFICERS CLUB
- F" e!eati"nal , !#lt#al /"0a1s.
A= $AR.AB*E F./A/C.A* A((.(&A/CE &+ 233

4= (&AFF ./(&.&U&E(C
Te formula for working out te corporation4s assistance will continue to be
applicable!!
7= +FF.CER(H C*UBC
Te formula for working out te corporation4s assistance will continue to be applicable!
+owe'er, te ma&imum contribution is enanced from te e&isting $s! K!;; per
member per mont to $s! 4!H; per member per mont sub,ect to a minimum of $s!
8K,;;; P. per annum instead of te e&isting $s! >,H;; P.
9. LEAVES
*EA$E RU*E(
8! *ea'e is not a matter of rigt!
?! Sanctioning autority7 )ontrolling (fficer!
K! Basically tere are tree types of lea'e 7
(a) )asual lea'e ()!*!)
(b) @arned *ea'e (@!*!)
(c) Special Sick *ea'e (S!*!)
A# CA(UA* *EA$E C
#a&imum Ten )!*! in a calendar year wit full pay and allowance!
Fi'en proportionately for middle of year ,oining
#a& of G )!*! at a time!
3ill lapse at te end of calender year!
)an be prefi&ed, suffi&ed 0 sandwiced wit public olidays P weekly offs P
)!)!*!
)annot be combined wit any oter type of lea'e!
(B# EAR/ED *EA$E C
Total of K? earned lea'e in a year
@arned V > days for eac completed Cuarter of ser'ice!
)redited on 8
st
of April, 8
st
,uly, 8
st
october and 8
st
,an!
Y t en cas and 8P4
t
non encasable!
Accumulated upto a ma&imum of K;; !
Accrual P reduction7 V 8 day for e'ery 88 day of *3PPduty!
5ot granted more tan 4 times in a year!
E/CA(-ME/& +F E.*.C
@ncasable portion can be encased!
(a) Any time
(b) @iter in part or in full in multiples of fi'e!
(c) #inimum H days and ma&imum 9; days!
All @!*!(#a& K;; ) can be encaed at te time of A!$! P -eat P $esignation P
$etirement!
@* encased U BPZ-A!
(C) SPECIAL SICK LEABE (S=L=)
Total of ?; +P or 8; =P in a year!
@arned VHdays on alf pay per Cuarter!
)redited at te end of eac Cuarter!
5o ceiling on accumulation!
)an be a'ailed upto ? days witout medical certificate!
=or [ ? days S!*! medical certificate as to be gi'en!
)an be encased at te time of super annuation P A$ P -eat!
10. INSURANCE SCHEMES GRATUITY PROVIDENT FUND &
OTHER BENEFITS
./D.A/ +.* EMP*+,EE( "E*FARE C++PERA&.$E (C-EME
An employee wo is confirmed or as completed 8 year of ser'ice in te corporation, may
become a member under tis sceme! +e is reCuired to pay an entrance fee of $s! 8P. and sould
pay for one sare of $s! 8;P., wic is refundable on cessation of effecti'e membersip! Ruly
89>>, te rate of contribution is $s! 8;P. p!m! In te e'ent of deat of an employee wile in
ser'ice, te society sall pay to te legal family member of tat employee, a sum of $s! H;;P.
p!m! for a period of H years!
(C-EME +F (E*F ./(URA/CE
6pon an employee suffering deat or permanent total disability due to an accident arising out of
and in te course of employment, a compensation eCui'alent to G; monts pay sub,ect to a
minimum of $s! 9;,;;;P. is payable to te workmen under te 3orkmen4s )ompensation
Act,89?K!
GRATUITY & COMPASSIONATE GRATUITY
Te pro'isions of te said Act co'er employees under te payment of Fratuity Act, 89:?!
(ter @mployees are entitled to payment of gratuity under te pro'ision of te company4s
Fratuity sceme, as per following details!
BUA/&UM +F ARA&U.&,
Fratuity is paid V8HP?G of te montly emoluments for eac completed year of ser'ice or part
tereof in e&cess of G monts sub,ect to ma&imum of 8G!H times of te montly emoluments of
$s! 8;;;;;P. wice'er is less, pro'ided te ser'ice rendered in te corporation os H years or
more!
In case of deat, Fratuity is paid as per normal pro'ision or as 3orked below, wice'er is
more7
(a) During 1 year of service:- Gratuity equal to 2 months emoluments
(b) After 1 year before 5 years of service:- Gratuity equivalent to 6
months emoluments
(c) After completion of 5 years but before 20 years of service:-
Gratuity equal to 12 months emoluments
(d) ervice of 20 years or more:- !alf a month"s emoluments for
complete# half year of qualifying service sub$ect to a ma%imum of
&& times the emoluments provi#e# the amount of gratuity shall in
no case e%cee# 1 la'h rupees(
PROVIDENT FUND
Te eligible employee is reCuired to contribute at te rate of 8;M of teir basic pay and te
company pays -A 0 matcing contribution! Interest is payable on te accumulation at te rate
prescribed from time to time! At present te rate of interest is 8?M! #ember employees are
allowed refundable 0 non.refundable loans in certain gi'en contingencies! P= accumulation
standing to te credit of te member up to a ma&imum limit of 9;M of suc accumulations as on
te date of making te reCuest is permissible incase of member retiring from te ser'ice of te
corporation on Super Annuating witin ne&t 8? calender monts or after completion of H4 years
of age, wice'er is later!
BUE(&.+//A.RECE
(A '(%5y o ,el!"e F!6+l+(+e' o" ()e Employee' +& IOCL@ M!()%"!)
Pe"'o&!l P"o+le2

NAME%&
A)E%&
NATURE OF 2O'%&
(ESI)NATION%&
3"# ae e4#ested t" 0ive $"# "/ini"n "n ea!h 4#esti"n "n a 5 /"int 6asis, 6$ en!i!lin0 $"#
"/ti"n.
A3 EC("emely D+''!(+'+e5
B3 Some,)!( D+''!(+'+e5
C3 C!&D( S!y
D3 Sem+3S!(+'+e5
E3 F%lly S!(+'+e5
4= CANTEEN
7UALIT3 OF FOO( A ' C ( E
+ARIET3 OF FOO( A ' C ( E
(RIN8IN) WATER FACILITIES A ' C ( E
CATERIN) SER+ICES A ' C ( E
(ISTRI'UTION OF COU9ONS A ' C ( E
TIME SCHE(ULE OF SER+ICES A ' C ( E
7= MEDICAL FACILITIES RENDERED AT MATHURA REFINER0
A+AILA'ILIT3 OF S9ECIALISTS A ' C ( E
NO. OF 7UALIFIE( (OCTORS A ' C ( E
A+AILA'ILIT3 OF ME(ICINE A ' C ( E
O9( A ' C ( E
IN(OOR ACTI+ITIES A ' C ( E
HOUSE 8EE9IN) HOS9ITALS A ' C ( E

8= RESIDENTIAL ACCOMODATION
MAINTAINENCE OF 7UARTERS A ' C ( E
RATE OF ELECTRICIT3, WATER , RENT A ' C ( E
LOCATION A+AILA'LE IN 7UARTERS A ' C ( E
)RA(E 'ASIS ALLOTMENT OF 7UARTERS A ' C ( E
9= RECREATION
RECREATION FACILIT3 AT EM9LO3EES CLU' A ' C ( E
IN(OOR , OUT(OOR )AMES A ' C ( E
CULTURAL 9RO)RAMMES A ' C ( E
:= TRANSPORT
CON(ITION OF 'USES A ' C ( E
NO. OF 'USES A ' C ( E
SCHE(ULE , ROUTE A ' C ( E
;= ARE 0OU SATISFIED WITH THE EDUCATION PROBIDED TO THE EMPLO0EES
CHILDREN IN TOWNSHIPE A ' C ( E
<= ARE 0OU SATISFIED WITH THE L=T=C= FACILIT0 PROBIDED B0 IOCLE
A ' C ( E
>= ARE 0OU SATISFIED WITH THE HOBB0 CLASSES PROBIDED TO THE LADIES 1
CHILDREN DURING THE SUMMER BACATIONSE
A ' C ( E
?= CONBE0ANCE
CON+E3ANCE A(+ANCE , ALLOWANCE A ' C ( E
4A= ARE 0OU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIREE
A ' C ( E
44= WORKING CONDITIONS PROBIDED TO 0OU AT IOCL
OFFICE ACCOMO(ATION A ' C ( E
CHEC8 , CHAN)E ROOM A ' C ( E
SU99ORT*)UI(ANCE FROM SENIORS A ' C ( E
OFFICE E7UI9MENTS , TOOLS A ' C ( E
WOR8IN) ATMOS9HERE A ' C ( E
47= ARE 0OU SATISFIED WITH 0OUR /OB PERFORMANCEE
A ' C ( E
48= ARE 0OU SATISFIED WITH THE MONTHL0 REMUNERATION 0OU GET IN IOCLE
A ' C ( E

49= ARE 0OU SATISFIED WITH THE I=O=C= CULTUREE
A ' C ( E
4:= ARE 0OU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOG0
ADOPTED B0 THE IOCLE
A ' C ( E
4=CANTEEN
QUALIT0 OF FOOD
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
D.(&R.BU&.+/ +F C+UP+/(
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3
(ISSATISFIE(
TOTAL
TIME SCHEDULE OF SERBICES
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
BARIET0 OF FOOD
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
7= MEDICAL FACILIT0 RENDERED AT MATHURA REFINER0
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT
(ISSATISFIE(
E:TREMIL3
(ISSATISFIE(
TOTAL
8= RESIDENTIAL ACCOMODATION
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
9= RECREATION
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
:= TRANSPORT
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
;= EDUCATION
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
<= LTC
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
>= CONBE0ANCE
OPTIONS
FULL3 SATISFIE(
SEMI SATISFIE(
CAN,T SA3
SOME WHAT (ISSATISFIE(
E:TREMIL3 (ISSATISFIE(
TOTAL
F./D./A(
-uring te researc done by me on tis topic I asked te employees about te welfare facilities
tey are pro'ided by I()* and found tat most of tem are satisfied by te welfare facilities
pro'ided by I()* but 'ery few employees found eager for more facilities! #y findings are7.
)A5T@@57.
In tis most of te employees are satisfied but tere are some employees wo are of te
openion for modernasation of canteen 0 its infrastructure for furter impro'ement in
catering ser'ices , Cuality and coocking of food! (like roti maker macine etc)
#@-I)A*7.
In tis facility, most of te employees are satisfied but some are dissatisfied regarding non.
a'ailability of medicines sometimes, in te #atura $efinery +ospital.
$@SI-@5TIA* =A)I*ITI@S7.
In tis employees are satisfied wit te rate of electricity 0 water, but in some facilities like
maintenance of Euarters, tey need some impro'ement!
$@)$@ATI(5A* =A)I*ITI@S7.
In tis some employees are satisfied like in indoor facilities and cultural games 0
programmes
T$A5SP($T7.
In tis most of te employees are semi.satisfied ! Tey want some more impro'ement in
number and scedule of buses!
@-6)ATI(57.
In tis we can say tat facilities pro'ided for employees cildren, according to tem, are
satisfactory, but still some employees are tere wo want some more facilities to be added
like internet facilities and pro'ision for books!
*T)7.
In tis most of te employees are satisfied.
)(5A@TA5)@7.
#any employees are satisfied wit tis facility!
.
C+/C*U(.+/
-n t%! .)sis o" s+/!' $on0$t!0 in I-1L2 M)t%+)
R!3n!+'2 !ntitl!0 on !*4lo'!!s 5!l")+!2 5! $on$l0!
t%)t6--
M)t%+) R!3n!+' is 4+o/i0in& &oo0 5!l")+! ")$iliti!s "o+
t%! !*4lo'!!s .t so*! o" t%! !*4lo'!! 5%o )+! still
s%o5n t%!+! 0iss)tis")$tion *)' .! $ons!l!0 )n0 t%!i+
&+i!/)n$!s *st .! +!0+!ss!0 to )$%i!/! 1007
s)tis")$tion l!/!l.
So it is $on$l0!0 t%)t MR is 4+o/i0in& *ost o" t%!
8!l")+! ")$iliti!s to its !*4lo'!!s in ) s)tis")$to+'
*)nn!+2 5%i$% %!l4s in *oti/)tin& t%! !*4lo'!!s )n0
&!ttin& &oo0 5o+9 0on! .' t%! !*4lo'!!s.

REFERENCES
M. +i;a$ M"han& CTRM
M. R.8. Mehta, Seni" Mana0e
M. (ali/ Sin0h, Offi!e&Tainin0
M.U.8.Tand"n, Mana0e M-A,W.
M. Til"<i Nath Tan0a, SO -A,W.

M. +i<as )a0 , (M -ER.
M. Ha!haan, Offi!e -A,W.
M. +.(. )a#ta1, Mana0e -H,A.
M. R"hit 8hanna, Offi!e -ER.
M. Ansh#1an 'hatta!ha$a, (M -ER.
M. S.S. Saini, SO -A,W.
M. 8.'.S.Nai, Mana0e -A,W.
HR T"!+&+&. Coo"5+&!(o"23 M.9adee/ Misha, Offi!e -A,W.
B++'( REFERREDC
+uman $esource #anagement! (By *!#! Prasad)
+uman resource #anagement! 0 Personal #anagement! (By Aswatapa)