CSC UK

HEALTH, SAFETY & ENVIRONMENT

MANAGEMENT MANUAL
Updated 07-2012
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TA,LE OF CONTENTS
TABLE OF CONTENTS............................................................................................2
1. GENERAL INFORMATION................................................................................4
1.1 INTRODUCTION.................................................................................................. 4
1.2 SCOPE............................................................................................................... 4
1.3 RELATED AND ASSOCIATED DOCUMENTS.......................................................... 4
2. POLICY....................................................................................................................6
2.1 HEALTH, SAFETY & ENVIRONMENT POLICIES...................................................6
3. PLANNING.............................................................................................................6
3.1. IDENTIFYING HEALTH & SAFETY HAZARDS, RISKS ASSESSMENT AND
CONTROLS............................................................................................................... 6
3.2. IDENTIFYING ENVIRONMENTAL ASPECTS......................................................... 7
3.3. LEGAL & OTHER REUIREMENTS.................................................................... 7
3.4 O!"ECTIVES, TARGETS & HS&E MANAGEMENT PROGRAMMES.......................7
3.4.1. UK-Wide HS&E Objectives.........................................................................7
3.4.2. Local Objectives Health & Saet!............................................................."
3.4.3. Local Objectives E#vi$o#%e#t................................................................."
4. IMPLEMENTATION AND OPERATION...........................................................8
4.1 ORGANISATION.................................................................................................. #
4.2 THE CORPORATE RESPONSI!ILITY STEERING !OARD.......................................1$
4.3 HS&E %ORKING PARTY.................................................................................. 1$
4.4 RESPONSI!ILITIES........................................................................................... 1$
4.&. COMMITMENT TO CONTINUOUS IMPROVEMENT..............................................1$
4.6. COMMUNICATION TO EMPLOYEES AND AVAILA!ILITY TO INTERESTED PARTIES
............................................................................................................................. 11
4.7. PERIODIC REVIE%S........................................................................................ 11
4.# RESOURCES FOR TRAINING.............................................................................. 11
4.' TRAINING A%ARENESS AND COMPETENCE......................................................11
4.1$ CONSULTATION AND COMMUNICATION........................................................12
4.11 INTERNAL COMMUNICATION........................................................................ 13
4.12 E(TERNAL COMMUNICATION....................................................................... 13
4.13 HS&E STANDARDS AND OPERATIONAL PROCEDURES .................................13
4.14 DOCUMENTATION AND DOCUMENT ) DATA CONTROL...................................13
4.1& EMERGENCY PREPAREDNESS AND RESPONSE................................................14
4.16 CONTRACTOR & SUPPLIER CONTROL............................................................. 14
4.1&.1. 'o#t$acto$s a#d S())lie$s eval(atio# a#d i#d(ctio#...........................14
4.1&.2. *$oject +a#a,e%e#t .............................................................................1-
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4.1&.3. *la#t +ai#te#a#ce ................................................................................1-
4.1&.4. *$oc($e%e#t .........................................................................................1-
5. CHECKING AND CORRECTIVE ACTION.....................................................16
&.1 PERFORMANCE MONITORING AND MEASUREMENT...........................................16
-.1.1 Health & Saet!..........................................................................................1&
-.1.2 E#vi$o#%e#t...............................................................................................1&
&.2 ACCIDENTS, INCIDENTS, NON*CONFORMANCES AND CORRECTIVE AND
PREVENTATIVE ACTION.......................................................................................... 16
&.3 RECORDS AND RECORD MANAGEMENT...........................................................17
&.4 AUDITING...................................................................................................... 17
6. MANAGEMENT REVIEW .................................................................................18
HEALTH, SAFETY & ENVIRONMENT....................................................................... 1#
7. PROCEDRES ....................................................................................................1!
8. GLOSSARY OF KEY DEFINITIONS AND TERMS........................................2"
!. APPENDICES........................................................................................................23
APPENDI( 1 * H&S POLICY.................................................................................... 23
APPENDI( 2 * ENVIRONMENT POLICY.................................................................... 24
APPENDI( 3 * RESPONSI!ILITIES............................................................................. 2&
............................................................................................................................. 31
APPENDI( 4 * CSC UK HS&E STANDARDS .......................................................... 32
APPENDI( & * CSC UK HS&E A%ARDS................................................................ 33
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1- GENERAL INFORMATION
1-1 I$t'(d+.t&($
This management manual provides an overview of the health, safety & environmental ativities of
CSC aross the !" and #reland$ The %ealth, Safety & &nvironmental management system is
maintained 'y !" %S&& Team$ The manual and proedures are designed to apply to all CSC sites(
however some additional loal arrangements may 'e applia'le and will 'e defined 'y the site safety
managers)offiers$
The *anagement System has 'een developed to aomplish the o'+etives set out in the %ealth,
Safety & &nvironment poliies and ompliane to 'oth ,%S-S1.001 and %S/0123, and also to
#S,14001$ #t is oriented towards the provision and maintenane of a healthy, safe and sustaina'le
environment in aordane with legislation, provision of ade5uate training to ensure ompetent staff
and pro6atively reduing the ris7 of aidents or environmental issues$ - well6strutured system is
an essential management resoure in the optimisation and ontrol of the sites ativities, produts and
servies$
The doumented safety health & environmental management system is made availa'le for the CSC
team on the CSC intranet site and on the 8otus 9otes repositories in the CSC !" %S&& *anual and
Site Safety :ile$ The organisational repositories ontain Poliies, Proedures, forms and templates$
Completed reords are retained on the loal repository of the site)area to whih they apply$
1-2 S.(pe
CSC !" are responsi'le for providing a range of servies within the #T setor, namely management
onsulting, systems integration, #T infrastruture outsouring and researh servies for lients either
'ased on their own premises, or through CSC;s own managed premises$
This management manual defines the poliy and general priniples appropriate to the %S&&
*anagement System$ #t overs all stages from impat and ris7 assessment to monitoring and
maintenane$ The management system also applies to CSC homewor7ers, loation independent
0mo'ile3 wor7ers, and those travelling on ompany 'usiness$ #t also overs ontrators wor7ing on our
underta7ings and 7ey suppliers who must omplete with the relevant re5uirements of the %S&&
poliies and *anual$ The management system is reviewed at intervals to ensure it reflets urrent
!" legislation and 'est pratie, and meets CSC;s 'usiness goals and re5uirements$
The #S,14001 ertifiation urrently applies to the environmental management of the provision of #T
solutions and management servies with related 'usiness and tehnial onsultany$ CSC &uropean
%ead5uarters, 7ey offies and <ataentres in the !" are #S,14001 ompliant, with further 7ey CSC
loations 'eing 'rought on6stream on a rolling programme$
1-/ Reated a$d A00(.&ated 1(.+)e$t0
,%S-S 1.001 %ealth & Safety *anagement System 6 Speifiation with /uidane for use
&9 #S, 14001 &nvironmental *anagement Systems = Speifiation with /uidane for use
&9 #S, 14004 &nvironmental *anagement System = /eneral /uidelines on Priniples, Systems
and Supporting Tehni5ues
%S/0123 Suessful %ealth and Safety *anagement
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CSC !" %S&& *anual 0a 8otus 9otes data'ase lin7ed from the CSC #ntranet$3
CSC Site Safety :ile 08otus 9otes repository doument data'ase3
CSC *y Training >eords 08otus 9otes training data'ase3
CSC !" %ealth & Safety Poliy & CSC !" &nvironment Poliy
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2- 2OLICY
2-1 Heat!, Sa"et# & E$%&'($)e$t 2(&.&e0
CSC health, safety and environmental poliies are authorised 'y the CSC President !" & #reland$ These
poliies are appended 3See Appe$d&4 1 & 25- The poliies are reviewed annually and revised as neessary$
The poliy statements are availa'le to the pu'li and interested parties on demand, and are availa'le on the
CSC we' site$
-s a minimum all CSC health, safety and environmental poliies(
inlude a ommitment to ontinual improvement(
inlude a ommitment to omply with health, safety and environmental legislation and other
re5uirements and standards to whih the organisation su'sri'es(
are appropriate to the ativities it enompasses(
are onsistent with other CSC poliies unless there are over6riding 'usiness reasons not to maintain
onsisteny(
are ommuniated to relevant employees and ontrators, so that they are aware of their o'ligations
under the poliy(
are made availa'le to interested parties on re5uest(
are ontrolled douments, reviewed and revised as neessary$
/- 2LANNING
/-1- Ide$t&"#&$* Heat! & Sa"et# !a6a'd0, '&070 a00e00)e$t a$d .($t'(0
>is7 -ssessment forms part of the CSC %S&& Standards$ - system has 'een esta'lished to identify and
manage ha?ards, ris7s and appropriate ontrols$ The ompany have a num'er of doumented ompany wide
ris7 assessments that apply to routine CSC ativities$ The ris7 ontrols doumented within the ompany wide
ris7 assessments are ategorised into mandatory and additional ontrols$ Speifi loal ris7 assessments are
ompleted 'y trained ris7 assessors$ >efer to the CSC %S&& *anual, Setion 2 Core Proedures$
The ma+ority of CSC underta7ings are onduted in an offie or omputer room environments and as suh the
assoiated ris7 assessments and ontrol measures are ompany wide and low ris7$
@here CSC;s underta7ings are onduted on lient sites there may 'e signifiant ha?ards pertinent to the
lients 'usiness$ @or7s are performed on lient sites that inlude wor7 on #T e5uipment and assoiated
a'ling( it may 'e loated in offies, omputer rooms, ommuniations rooms or servie rooms$
These wor7 areas may 'e on sites that are lassified as speial premises or have signifiant ha?ards$ These
may 'e hemial, 'iologial, radiologial or from heavy mahinery, plant or sto7$
Types of sites inlude industrial, military or ommerial$ @here CSC ativities ta7e plae in the proAimity of
these ha?ards CSC loo7s to follow the lients; proedures to ensure that there is a ommon ontrol approah,
also reognising that the lient will have signifiantly more eAperiene in the area$
@here appropriate CSC will ondut ris7 assessments and ensure that personnel are trained, ompetent and
have the appropriate tools, e5uipment and PP& to perform their duties safely in suh environments$
!" si7ness)a'sene data is monitored 'y the %> -'sene *anagement Co6ordinator and monthly statistis
on short and long6term si7ness and trends are produed for the %> <iretor$
!" ompany ar fleet insurane aident laims data is routinely produed and issued to the Car :leet Co6
ordinator$
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/-2- Ide$t&"#&$* E$%&'($)e$ta A0pe.t0
- system has 'een esta'lished and is maintained to identify and 5uantify those aspets of CSC !" ativities,
produts and servies within the defined sope and that it an ontrol, with potentially signifiant impats upon
the environment as desri'ed in CSC %S&& *anual)&nvironment)Proedure 4$3$1
/-/- Le*a & Ot!e' Re8+&'e)e$t0
The !" %S&& Team are responsi'le for ensuring that the !" %S&& *anual is up6to6date in relation to %&S
legislative re5uirements, and also maintains a *aster !" >egister of &nvironmental 8egislation and other
re5uirements$ 0!" %S&& *anual)&nvironment)Proedure 4$3$2$5
9ew and upoming health safety & environmental news and legislation is maintained through regular
information from the following souresB
%ealth & Safety &Aeutive, #,S%
#nstitute of &nvironmental *anagement and -ssessment 0#&*-3
Safety & &nvironmental *aga?ines)Periodials e$g$ Croners
The &nvironment -geny and 9&T>&/S we'sites
Cohnson Controls Safety & &nvironmental Consultants
8oal ounil safety and environmental departments and we'sites
>elevant safety & environmental we'sites inluding <&:>-, >oSP-,
@henever neessary, CSC !" <ivision ommuniates to employees the details and re5uirements of any
legislative, regulatory and other %S&& poliy re5uirements pertaining to their duties and responsi'ilities$ #t is
the responsi'ility of the proess owners to ensure ompliane with legislative re5uirements is ahieved$
- %S&& 8aw <iary is availa'le on the %S&& *anual and maintained 'y the %S&& Team on a regular 'asis$
This diary provides details of up6oming health, safety or environmental legislative or guidane hanges whih
may impat on the CSC %S&& standards, poliies and proedures$
The !" %S&& Team has a responsi'ility to maintain an awareness of health, safety and environmental
legislation through the use of soures of information inluding eletroni media, +ournals and professional
networ7ing and training$ #nformation on legislation is disseminated 'y the health, safety and environmental
team to the organisation through site safety offiers, regional safety meetings and internal ommuniations
media suh as email and the CSC intranet$
,n a regular 'asis a review of the legal doumentation is onduted 'y the %S&& team to ensure thatB6
-ll files relating to %S&& regulations are up6to6date
Proedures)reords are in plae and up6to6date to ensure that all pertinent regulations are 'eing
omplied with ade5uately$
#f a new piee of legislation is deemed to have a signifiant 'usiness6related impliation, this is added
to the agenda of the Corporate >esponsi'ility Steering Doard for review$
,n an annual 'asis, the ris7 assessments regarding signifiant ris7s and)or aspets are reassessed to aount
for new or modified legislation pertinent to eah ha?ard)aspet$
/-9 O:;e.t&%e0, Ta'*et0 & HS&E Ma$a*e)e$t 2'(*'a))e0
/-9-1- UK-<&de HS&E O:;e.t&%e0
%ealth & Safety and &nvironmental ,'+etives and Targets and *anagement Programmes have 'een
esta'lished and doumented$ :or &nvironment also refer to !" %S&& *anual)&nvironment)Proedure 4$3$3$
This proess sets down the means 'y whihB
the targets are implemented and ahieved
time alloated for targets to 'e ahieved
responsi'ilities for attaining targets$
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The o'+etives reflet the goals of the CSC !" <ivision with respet to reduing aidents, inidents and
pollution and ahieving ontinual improvement in overall safety, health & environmental performane$
!"6wide o'+etives are set in assoiation with the %S&& Team and agreed with 'oth the !" Corporate
>esponsi'ility <iretor and the !" Doard Sponsor 'ased on reported ompliane levels, audited defiienies
and legislative re5uirements$ Some proedures relating to performane monitoring and measuring are set and
managed 'y %>$ Targets are inluded in the performane appraisal system for >egional Safety *anagers$
The %S&& Team monitors progress at monthly team meetings against these o'+etives and targets and
speifi pro'lem areas are reviewed$ !" wide progress is reviewed routinely 'y the !" Corporate
>esponsi'ility <iretor, within the *anagement >eview proess and annual management review, to
inorporate new developments and new or modified ativities, produts and servies$ *anagement
Programmes are modified to aount for suh hanges to o'+etives and targets$ -ll proeedings are reorded
in the meeting minutes$
/-9-2- L(.a O:;e.t&%e0 = Heat! & Sa"et#
>egional %ealth, Safety and &nvironment *anagers set loal %&S ompliane o'+etives and targets for Site
Safety ,ffiers and managers during eah site visit and)or annual audit in relation to the CSC %S&& Standards
and)or in on+untion with loal implementation of !"6wide initiatives$
/-9-/- L(.a O:;e.t&%e0 = E$%&'($)e$t
>egional %ealth, Safety and &nvironment *anagers set loal &nvironment ompliane o'+etives and targets
for Site Safety ,ffiers and managers during eah site visit and)or annual audit in relation to the CSC %S&&
Standards and)or in on+untion with loal implementation of !"6wide initiatives$
8oal site management will set programmes for ahieving o'+etives$ This will inlude !" set o'+etives and
those following the ompletion of eah health and safety ris7 assessment and environmental assessment,
ations are planned to redue ris7s to aepta'le levels, produing in effet a management programme to
address a partiular speifi ris7 issue$
9- IM2LEMENTATION AN1 O2ERATION
9-1 O'*a$&0at&($
CSC and its Doard of <iretors aept their legal and moral o'ligations to ensure, as far as reasona'ly
pratia'le, a safe and healthy wor7ing environment and safe systems of wor7 in order to protet employees
and anyone else who may 'e affeted 'y its operations$ #n pursuane of this o'ligation they have appointed
safety speialists to manage health, safety and environmental issues within the !" organisation$
CSC onsiders health safety & the environment to 'e a line management responsi'ility and as suh the health,
safety and environmental proesses are implemented 'y loal management using appropriate management
system proedures to ensure ativities, produts and servies meet applia'le regulatory standards$
-ll employees are enouraged to partiipate in the management proesses and eah loation will provide
safety & environment representatives, first aiders, fire marshals and the li7e as re5uired 'y loal onditions and
determined 'y environmental impat and ris7 assessment$
The health, safety & environment management struture for CSC !" is shown in :igure 1$ The CSC
President, !" & #reland is responsi'le for 'oth the !" %ealth & Safety & &nvironment Poliies$
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F&*+'e 1 Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t St'+.t+'e
&mployers sharing a wor7spae are re5uired to ooperate and oordinate their ations to ensure safe
underta7ings therefore at lient sites some duties will 'e those of the lient, a landlord or a ontrator 0suh as
CSC3$ - typial organisation hart is shown 'elow$
F&*+'e 2 E4a)pe L(.a Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t St'+.t+'e
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9-2 T!e C('p('ate Re0p($0&:&&t# Stee'&$* ,(a'd
The C> Steering Doard operates from CSC %ead5uarters, -ldershot$ %S&& ompliane is a 7ey
element of CSC;s Corporate >esponsi'ility Programme$ The Doard is haired 'y the !" Corporate
>esponsi'ility <iretor who will reeive updates on progress from the !" %ealth and Safety, and !"
&nvironment *anagers for feeding into the C> meetings$
9-/ HS&E <('7&$* 2a't#
@here pratial to do so, eah site will have a %S&& wor7ing party that will feed relevant %S&&
information to their !" >egional Safety *anager for delivery into the C> Steering Doard$ The purpose
of eah %S&& @or7ing Party will 'e toB
Communiate and manage the %S&& *anagement systems at their site$
>eview poliy ommitments, site o'+etives, targets and management programmes$
<evelop and review plans and targets for operational ativities)prourement)re5uirements for
ontrators and suppliers$
>eview overall %S&& performane on a timely 'asis to ensure ontinual performane$
#dentify strengths, wea7nesses, opportunities and threats of the %S&& *anagement System
and reommend hanges
>eport information relating to their site %S&& *anagement System to the !" C> Steering
Doard and for the annual !" Corporate >esponsi'ility >eport$
9-9 Re0p($0&:&&t&e0
<oumented in Appe$d&4 /
9->- C())&t)e$t t( .($t&$+(+0 &)p'(%e)e$t
CSC see7s, as a minimum, ompliane with health safety & environmental legislation appropriate to its
'usiness and to ontinuous improvement in its performane and standards in health, safety and environmental
management$ <etails of the arrangements and organisation put in plae to ahieve this are ontained in the !"
%S&& *anual and Site Safety :ile$
Personnel are on oasion transitioned to CSC from other ompanies and as suh 'ring with them praties
and ways of thin7ing that are different to eAisting praties at CSC$ Their ontri'utions are therefore eAtremely
valua'le as they 'ring with them opportunities for CSC;s praties to grow and develop$ -ll personnel are
enouraged to ontri'ute to the praties put in plae for eAellene in health safety or environment$ The !"
%S&& manual is dynami and grows as new ways are disovered$ 9o proess or proedure is 'eyond 'eing
improved$
-rrangements, proesses and proedures are regularly reviewed and updated if appropriate$ Changes are
mar7ed on the CSC !" %S&& manual and the audit history gives a 'rief aount of the hange$ %alf yearly
regional safety meetings of the site safety offiers give an opportunity for hanges to 'e disussed, proposed or
re5uested$ <istri'ution lists through the site safety hampions and site safety offier allow for fast asade of
messages to all personnel$
The CSC %S&& team monitor we' sites and various periodials to 7eep up to date with new or suggested
improvements and at upon relevant issues$
Close ontat is made with lient %S&& departments and views and suggestions eAhanged in order to gain an
understanding of similar proesses with a view to improvement of CSC praties$
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9-?- C())+$&.at&($ t( e)p(#ee0 a$d a%a&a:&&t# t( &$te'e0ted pa't&e0
The CSC !" %S&& manual ontains details of the CSC organisation and ontat points of all the %S&& team,
site safety hampions and site safety offiers$ #t ontains detailed information on the arrangements and how to
ahieve ompliane to them$ #t also ontains poliies, proedures and guidane on a wide array of topis$ %alf
yearly %S&& meeting minutes are pu'lished there$ #t is the main single point of ontat for training ourses
related to health, safety and the environment$ #t ontains forms and aide memoirs for all tas7s and
assessments$ #t is availa'le to all CSC employees from a variety of platforms suh as the CSC networ7, from
lient networ7s 0where permitted3 from the CSC /lo'al or !" intranet and the #nternet$
#nformation and instrutions are ommuniated 'y asade emails from the %S&& team or from site safety
offiers or site safety hampions$ Team tal7s and 'riefings provide loal information 'y line management$
Conferenes and training an 'e performed 'y onferene telephone all utilising networ7ed transmission on
individuals PCs to provide onsistent visual interation$
:or &nvironmental Communiation refer to !" %S&& *anual)&nvironment)Proedure 4$4$3 Communiation
#t is CSC deision not to ommuniate its signifiant aspets eAternally from the organisation$
9-7- 2e'&(d&. 'e%&e@0
-rrangements are reviewed annually 'y the health and safety team$
-ll sites perform 0at minimum3 annual reviews of their ris7 assessments and ontrol measures$
-ll personnel;s training is reviewed every two years and refresh6training provided as appropriate$ 9ew or
additional training an 'e re5uested at any time$
-ll wor7plaes are periodially reviewed 0wor7plae inspetions3 these are determined loally and are
appropriate to the ris7$
*aintenane and inspetion of wor7 e5uipment, plant and PP& are onduted periodially in line with loal ris7
assessments$
9-A Re0(+'.e0 "(' t'a&$&$*
The health and safety team are ompetent to provide training on a wide variety of health, safety and
environmental topis inluding the #,S% aredited G@or7ing Safely; ourse$
CSC engages the servies of eAternal trainers to provide ertain su'+ets and for aredited training suh as
:irst -ider training ourses$
%igh demand training ourses are provided at 7ey loations throughout the ountry and an 'e 'oo7ed onto 'y
any employee after they have attained approval from their line manager$ 8oal managers an also provide
training at any site on demand$ >efer to CSC !" %S&& *anual).$ Training)%&S Training Courses & <ates
CDT training ourses are availa'le to all employees on topis suh as &nvironmental -wareness, <S&
wor7station ergonomis, eletrial awareness and waste management$ >efer to CSC !" %S&& *anual).$
Training)Computer Dased training
Hideo)<H< and C< training is also availa'le on re5uest from a entral li'rary on topis suh as driving, manual
handling and fire awareness$ These an 'e utilised 'y individuals, or 'e site safety offier or ris7 assessor led
training sessions in loal wor7plaes dependant on need$ 9ote videos)<H<, C<s and CDT are intended for low
ris7 areas and awareness training$ Speifi training suh as ontrator management ris7 assessment 0other
than offie environments3 and permit to wor7 training will 'e ompetent trainer led$
The !" health and safety team provide resoure for regional training$ 8oal management are re5uired to
provide resoure for loal training re5uirements$
9-B T'a&$&$* a@a'e$e00 a$d .()pete$.e
CSC line of servie managers will ensure that employees are ompetent to perform tas7s that may impat on
health, safety and environment in the wor7plae$ 0Competene is 'eing defined as appropriate eduation,
training and ) or eAperiene3
*anagers will esta'lish and maintain proedures to ensure that their employees wor7ing at eah relevant
funtion and level are aware ofB
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The importane of onforming to the health, safety and environmental poliy and o'+etives, and
re5uirements of #S,14001 and ,%S-S1.001$
The signifiant environmental aspets and safety ris7s, atual or potential, of their wor7 ativities and
onse5uenes and the 'enefits of improved personal performane(
Their role and responsi'ility in meeting poliy and proedure re5uirements and health, safety and
environmental arrangements( inluding emergeny preparedness and response re5uirements
The potential onse5uenes if operating proedures are not followed$
-ll new starters to CSC must 'e induted on a num'er of 7ey CSC poliies and proedures, as per the 9ew
Starter Che7list detailed on the CSC Portal$ %ealth, Safety & &nvironmental 5uestionnaires and CDT
pa7ages are inluded as part of this indution$
-ll staff are also re5uired to omplete a Training 9eeds #dentifiation form, detailing their role and
responsi'ilities at CSC to determine their %S&& training and ompetene needs$ Completing the 5uestionnaire
produes an individually tailored training ation plan$
#n addition, the CSC health, safety and environmental poliies and relevant loal organisation and
arrangements are 'rought to the attention of all employees at a site indution presented 'y the line manager or
site safety offier this will also inlude emergeny, fire and first aid arrangements$
- regional indution programme inorporates CSC poliies and proedures and general awareness training and
information on how to find out a'out loal arrangements and organisation on sites that they may wor7 at or visit$
This information is supported 'y the CSC !" %S&& manual on whih they are instruted on how to aess
and dediated we' pages on the CSC #ntranet are alloated to 'oth %ealth & Safety and the &nvironment$
CSC line of servie managers are responsi'le for ensuring that all statutory training re5uirements applia'le to
the employeeIs ativities are provided$ This will 'e assessed 'y the individual ompleting an on6line training
needs assessment form, su'mitted to the site safety offier and the employees; line manager for review$ 0:or
%&S = %S&& Core Proedure 2$1 refers3
#t is the responsi'ility of the line manager to ensure that if their diret reports hange +o' or ta7e on a new role,
that a revision ta7es plaes of their training needs assessment$
:or &nvironmental arrangements, refer to !" %S&& *anual)&nvironment)Proedure 4$4$2$
9-10 C($0+tat&($ a$d .())+$&.at&($
CSC line of servie managers will follow proesses to ommuniate pertinent health, safety and environmental
information to and from employees and other interested parties$ This will inlude employee involvement and
onsultation arrangements to ensure that employees are( involved in the review of loal proedures and ations
to manage health, safety and environmental ris7s( are onsulted a'out hanges affeting wor7plae health and
safety( and have aess to safety representation$ These systems will 'e doumented and measures ta7en to
ensure all interested parties informed of their eAistene$ >egular %S&& newsletters are provided to raise
awareness$ 0>efer to %S&& Core Proedures 1$2 >egular %&S >eviews and 2$2 %S&& 9otie 'oard3
CSC *anagement will liaise with nominated lient or other employer representatives to ensure that CSC
understands the proesses and proedures that it must omply with and to fully ooperate and oordinate
ations in the management of health, safety and environment where CSC shares a wor7plae with the lient or
other employer$ This is typially a periodi 0'ased on need3 site environment, health and safety meeting$
*inutes and ations will 'e doumented and reviewed$
CSC Site Safety ,ffiers will report health, safety and environmental performane to the >egional %S&&
*anagers on a monthly 'asis( progress against the sites ations and ompliane an 'e monitored remotely
0eletronially3 through the site safety file data'ase$ Site safety offiers are in informal ontat to the safety
team through their >egional %S&& *anagers$
CSC Site Contats will report health, safety and environmental issues to the >egional %S&& *anagers when
the need arises$
CSC 2012 Page 12 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
9-11 I$te'$a C())+$&.at&($
#nitially 5ueries or issues relating to health, safety or the environment should 'e addressed to the employees;
line of servie manager or site safety offier, or in the ase of a lient re5uest to the servie delivery manager
or aount manager$ This will esalated through the CSC networ7 to an appropriate level to resolve the 5uery
or issue$ #f this is not possi'le or desira'le diret ontat with the CSC health and safety team or the %> team
an 'e made and will 'e treated with onfidentiality$
*anagers will ensure that 5ueries regarding health, safety and environmental matters related to their 'usiness
ativities are handled in suh a way as to redue signifiant ris7s to people or the environment, and to omply
with CSC;s health, safety and environmental poliy and o'+etives$
9-12 E4te'$a C())+$&.at&($
Communiation with eAternal soures may inludeB 8oal -uthorities( %S&( &nvironment -geny( >elevant
%S&& protetion 'odies( *em'ers of the Pu'li( Community /roups and :orums( Customers and Suppliers$
>eeipt, doumentation and where appropriate, the response to ommuniations with interested parties is
doumented to ensure that suffiient information is given without ompromising seurity issues$
9-1/ HS&E Sta$da'd0 a$d Ope'at&($a 2'(.ed+'e0
The CSC !" %S&& Standards set out the minimum that all sites must do to omply with health, safety &
environmental law and ompany poliy$ &ah site is assessed for ompliane to these standards$ Re"e' t(
HS&E Sta$da'd0 Appe$d&4 9-
The CSC !" %S&& *anual is availa'le to all CSC employees on the CSC networ7 and from the #nternet$ #t
ontains operational proedures of how to omply with these standards, environmental and other re5uirements$
Site, 'uildings and wor7 ha?ards, environmental aspets & impats are identified and doumented( ris7
assessments are arried out$ *easures are underta7en to remove, redue or ontrol identified ris7s and
signifiant impats$ <ue regard is given to 'est 7nown praties and inludes emergeny proedures and
ontingeny planning
@hen CSC employees are loated on a site not under CSC;s ontrol loal arrangements with the lient or site
landlord will 'e made to larify respetive responsi'ilities and lines of ommuniation and o6operation$
%ealth, safety and environmental pro'lems are referred initially to the manager responsi'le for the area$ The
management of loal health, safety and environmental matters is primarily a line management funtion$
-dvie is availa'le to managers and employees from the !" %S&& *anagers$
The site safety file is availa'le to all site safety offiers and site safety hampions on the CSC networ7 and
from the #nternet$ #t is restrited to pre6named individuals$
9-19 1(.+)e$tat&($ a$d d(.+)e$t C data .($t'(
CSC has a health and safety and an environmental we'site that desri'es the ore elements of the
management systems and their interation and provides diretion to related doumentation$ This is aessi'le
'y all employees$
CSC;s poliies, proesses, proedures, guidane notes and information re5uired for the management of health
safety and environment are stored on a single data'ase, the CSC !" Safety, %ealth & &nvironment *anual,
whih is aessi'le to all employees on the CSC networ7 or through the internet$ <ouments that have 'een
revised or have 'eome o'solete are arhived to a separate data'ase and retained for a presri'ed period$
CSC 2012 Page 13 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
<oumentation that is produed to demonstrate ompliane to the standards and doumentation on ris7
assessments, ontrol methods and lient proesses that must 'e followed are stored on the CSC a site safety
file data'ase that is aessi'le to all site safety offiers and site safety hampions$
-ll health, safety and environmental poliies, praties, proedures and loal wor7 instrutions are maintained
using CSC doument ontrol proedures as defined in CSC;s 5uality management system$ -ll data'ases are
repliated to other servers and are manually 'a7ed up to another media for arhiving purposes at the
presri'ed period$
:or &nvironment refer to CSC !" %S&& *anual)&nvironment)4$4$4)2 &*S doumentation & ontrol$
9-1> E)e'*e$.# p'epa'ed$e00 a$d 'e0p($0e
CSC has a detailed set of Dusiness Continuity Plans, entrally held on the CSC #ntranet$ Testing of the
Dusiness Continuity Plans is onduted regularly$ These provide an opportunity to not only test inident
management in a safe training environment, 'ut also to identify any gaps in our 'usiness ontinuity plans$
The funtion of the #nident *anagement Team 0#*T3 is to manage the inident and reovery of 'usiness
operations, alling upon 7ey personnel dependant on the nature of the emergeny$
-t loal level, site safety hampions and site safety offiers will, where CSC owns the duty, esta'lish and
maintain plans or proedures to identify the potential for, and responses to, health, safety and environmental
inidents and emergeny situations, and for preventing and mitigating the li7ely illness and in+ury that may 'e
assoiated with them$ These will 'e 'ased on the result of ris7 assessments and are to 'e onsistent with any
site wide emergeny proedures$
Typially the emergeny plans will relate to fire or medial emergenies, as environments in CSC loations are
offie or e5uipment rooms$ @here lient ha?ards ditate the need for emergeny preparedness and plans and
ontrol measures are needed CSC would loo7 to use the lients; proedures and would partiipate in eAerises
to test and support suh systems$
:or &nvironment refer to CSC !" %S&& *anual)&nvironment)4$4 #mplementation & ,peration)4$4$E
&mergeny Preparedness and response$
9-1? C($t'a.t(' & S+pp&e' C($t'(
CSC manage their Suppliers as 'oth #T 'ased and non6#T 'ased, inluding stationery and failities
management ativities to identify the health, safety and environmental status, ompeteny and neessary
safety, health and environmental standards re5uired$ The :* ativities, pro+et management and su'se5uent
management of Contrators are performed predominantly through Cohnson Controls 8imited$ "ey suppliers are
those who fall into one or more of the following riteriaB
Sole soure of a partiular material or supplier of 'usiness ritial e5uipment and mahinery
%igh spend
Suppliers of ha?ardous materials and those with a signifiant environmental impat$
Contrators are responsi'le for ensuring su'6ontrators under their ontrol are made aware of relevant
re5uirements and provisions, and to ensure a suffiient level of ompetene to underta7e a ontrated tas7$
Contrators are evaluated and ontinually measured as part of a system that evaluates a ompany;s ris7
assoiated with the servie they deliver( as part of this eah ontrator will reeive relevant information and 'e
re5uired to fulfil o'ligations of wor7 noted$ ,nly approved ontrators who have satisfied the various
performanes and finanial riteria an 'e used$
9-1?-1- C($t'a.t('0 a$d S+pp&e'0 = e%a+at&($ a$d &$d+.t&($
CSC C($t'a.t('0
CSC Supply Chain has identified its 7ey Contrators and these are assessed in aordane with a Contrator
Hetting Proedure$ - Contrator %S&& -pproved 8ist is maintained 'y Supply Chain$
@here an organisation fails to meeting the re5uirements of CSC or Cohnson Controls, as applia'le, a
response depending on the severity will 'e determinedB
CSC 2012 Page 14 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Terminate the ontrat with supplier or ontrator 0worst ase3(
-rrange for orretive ations to 'e implemented(
#ndiate that in the future only servies reahing minimum health, safety & environmental standards
will 'e seleted
Commend suppliers and ontrators for their eAellent %S&& redentials$
CSC also operates a /C->S 0/lo'al hange ativity re5uest system3 for hange ontrol$ This system
re5uires ris7 and method statement to 'e inluded within the hange ontrol proess when ontrators are
'eing used to arry out wor7
0>efer to %S&& *anual)Setion E :urther #nformation)Contrator -pproved 8ist3
D(!$0($ C($t'(0 FM a$d 2'(;e.t0 C($t'a.t('0C0+:-.($t'a.t('0- Seletion and ontrol of suppliers is
managed 'y the CC8 internal proesses$ #n general only preferred suppliers, who have 'een through a rigorous
approval proess, will 'e used

-t CSC owned)leased sites where Cohnson Controls manage :* for CSC, all 'uilding ontrators are induted
to site 'y Cohnson Controls, using the /uidelines for Contrators and Temporary &mployees HS/1$
:or Client sites in whih CSC is responsi'le for 'ringing ontrators onto site, refer to %S&& *anual)CSC
%S&& Core Proedure 1$4 *anaging Contrators$
9-1?-2- 2'(;e.t Ma$a*e)e$t
:or all CSC :* related pro+ets, CC8 will manage pro+ets on 'ehalf of CSC as and when they arise$ The type
of pro+ets inludeB refur'ishment( re6loation( people moves( dilapidations( new6'uildings ) properties$
The %ead of Pro+ets for CC8 will advise the !" %S&& Team on upoming pro+ets and any %S&& issues that
may arise, and the !" %S&& team are provided with a list of all planned pro+ets for their omment and review$
Pro+ets operate a generi Pro+ets *anagement Proess *ap, whih douments how pro+ets will 'e
managed from #neption through :easi'ility, <esign & Planning( Prourement( #mplementation( Post
#mplementation and %andover$
:or all #T related pro+ets, The CSC Pro+et *anagers will manage pro+ets in aordane with their training,
and with the CSC Contrator *anagement proedure and the %S& 'oo7let G!se of Contrators = - Coint
>esponsi'ility;$ This inludes at minimumB &nsuring the ompeteny of the Pro+et *anager( Provision of
information 'y the lient to the Pro+et *anager, and Pro+et *anager to the Contrator)s and vie versa(
#dentifiation of site and tas7 related ha?ards( Provision of suita'le ris7 assessments and method statements(
-ppointing ade5uate supervision( *anagement of reords$
The !" %S&& Team will provide support and advie to CSC Pro+et *anagers, and ensure their 7nowledge
repository tool ontains details of all health and safety proedures to 'e followed$
9-1?-/- 2a$t Ma&$te$a$.e
:or CSC owned)leased sites, Cohnson Controls are responsi'le for the management and maintenane of the
plant and e5uipment on site, whih is performed through a pro6ative planned preventative maintenane 0PP*3
shedule lin7ed to an alarm system to identify any disrepanies$
9-1?-9- 2'(.+'e)e$t
CSC 2012 Page 12 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Prourement operates an approved ordering proess for new e5uipment and servies$ ,rders for non6#T
e5uipment 0inluding 'uying and hiring3 re5uire formal %S&& sign6off 'y the !" %S&& Team as part of the
:C> proess$ This ena'les health, safety and environmental onsiderations to 'e inorporated into the
'usiness ativities, inluding legal re5uirements$ -s an eAample, this inludes re5uirements under P!@&>
0Provision and !se of @or7 &5uipment >egulations3$
>- CHECKING AN1 CORRECTIVE ACTION
This setion of the *anual details how overall performane against the %ealth, Safety and &nvironmental
poliies are monitored and measured, management of non6onformanes and aidents)inidents, and how the
proesses and system is audited$
>-1 2e'"(')a$.e )($&t('&$* a$d )ea0+'e)e$t
>-1-1 Heat! & Sa"et#
CSC has esta'lished and maintains systems to monitor and measure ,%&S performane on a regular 'asis$
This proedure provides forB
Doth 5ualitative and 5uantitative measures, appropriate to the needs of the organisation(
*onitoring of the eAtent to whih the organisationIs ,%&S o'+etives are met(
Proative measures of performane that monitor ompliane with the ,%&S management
programme, operational riteria and applia'le legislation and regulatory re5uirements(
>eative measures of performane to monitor aidents, ill health, inidents 0inluding near6misses3
and other
%istorial evidene of defiient ,%&S performane(
>eording of data and results of monitoring and measurement suffiient to failitate su'se5uent
orretive and preventative ation analysis$
>eords of ali'ration and maintenane ativities and results are retained 'y the failities management
ompany on 'ehalf of CSC
The proedure ommenes with the CSC >egional %S&& *anager performing a 'aseline assessment of eah
loation 0alloated to CSC3 where CSC staff will 'e resident against the CSC %S&& Core Proedures$
-s part of this initial visit a loal CSC site safety team will 'e set up 'y the >egional %S&& *anager,
agreement will 'e reahed with the lient regarding responsi'ilities and funtions and an assessed sore
against CSC;s !" %S&& Core Proedures will 'e awarded$ This is aompanied with a written report, ations,
o'+etives and targets$
The site safety team will produe a safety plan to attain ompliane and will wor7 through the plan updating the
Site Safety :ile reords as they proeed$ &ah month the site safety offier will run a report on the Site Safety
:ile 0SS:3 to determine the site ompliane sore$ The !" %S&& Team ensures all monthly !" sores for
%&S are reported onto the CSC ,perations 'oard for review$
The information in support of the sore is held on an eletroni data'ase 7nown as the site safety file$
The >egional %S&& *anager will perform regular audits to onfirm the sore set 'y the site team$
>-1-2 E$%&'($)e$t
>efer to !" %S&& *anual)&nvironment)4$2$1 *onitoring and measurement proedure
>-2 A..&de$t0, &$.&de$t0, $($-.($"(')a$.e0 a$d .(''e.t&%e a$d p'e%e$tat&%e a.t&($
-ll aidents, inidents and near misses are reorded in aident 'oo7s at the loal site and also on an
eletroni data'ase to provide statistial and doumentary evidene$
CSC 2012 Page 11 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
-idents, inidents and near misses are investigated and su'se5uent orretive and preventative ations
ta7en, in aordane with set riteria as outlined in the -ident)#nident #nvestigation proedure$
9on6onformanes are highlighted at the annual audit or su'se5uent to an inident( a report is ompiled with
re5uired remedial ations$
-ll employees are responsi'le for ensuring all aidents, inidents and near misses are reported to
management$ *anagers ensure and enourage all aidents, inidents and near misses to 'e reported$
@here the lient re5uires reports of aidents, inidents and near misses these will 'e provided$
>efer to !" %S&& *anual, 3$ Supplementary Proedures)-ident and near miss reporting and
-ident)#nident #nvestigation$
>-/ Re.('d0 a$d 'e.('d )a$a*e)e$t
>etention times of essential health, safety and environmental reords are esta'lished and doumented$
:or %ealth & Safety 6 >efer to !" %S&& *anual, 3$ Supplementary Proedures)>etention of safety reords$
:or &nvironment = >efer to !" %S&& *anual)&nvironment)Proedure 4$2$4
>eords are stored in a way that is legi'le, identifia'le, traea'le, retrieva'le and proteted against damage,
deterioration or loss$
8ine of servie managers are responsi'le for ensuring that health, safety and environmental reords related to
'usiness ativities are maintained, inluding training reords and results of audits, reviews and inspetions$ The
site safety offier stores these douments on the CSC site safety file data'ase$
The !" %S&& Team are responsi'le for reviewing &*S doumentation at least annually, prior to the
*anagement >eview$
>-9 A+d&t&$*
A+d&t 0.!ed+e
-udits are the means 'y whih the %S&& *anagement System, 'oth doumented and pratied is
monitored$
#nternal audit shedules are planned and approved annually 'y the !" %S&& Team$ -udit of the entral
%S&& funtion have 'een ontrated out, inluding the full entral %S&& system audit and legal
ompliane audits$ >emaining internal audits are onduted 'y the !" %S&& Team or trained safety
offiers$ Completed audit reports are held on the Site Safety :ile$
These audits aim to determine whether or not the systems onform to planned arrangements inluded in the
health, safety and environmental poliies, and that the systems are 'eing properly implemented and
maintained$ >esults from audits are ommuniated to management and orretive and preventative ations
are issued aordingly$
The audit shedule reflets the signifiane of the ha?ards, ris7s and aspets, with those with a greater
signifiane 'eing audited more fre5uently$
-ny non6onformanes identified during an audit shall 'e agreed at the time of the audit, and graded aording
to their severity$ :ollowing the audit, orretive ations shall 'e initiated to solve the immediate pro'lem, and,
as far as possi'le, to prevent further re6ourrene$ Corretive ations shall 'e tra7ed using the *y Site -udit
-tions system on the SS: until losed$
-n audit report shall 'e prepared following the audit$ This shall indiate the area0s3 audited, the non6
onformanes identified and general o'servations regarding the performane of the organisation$ -ny non6
onformanes re5uiring a proess hange are onsidered 'y the Corporate >esponsi'ility Steering Doard$
>efer to CSC %S&& *anual)Setion 11 %&S Team <ata)>S* Hisit Shedules$
CSC 2012 Page 1E of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
?- MANAGEMENT REVIE<
Heat!, Sa"et# & E$%&'($)e$t
-t site level, the Site Safety ,ffiers produe a monthly update on ompliane to %ealth & Safety at their site
via the Site Safety :ile$ This statistial information is ollated into a report 'y programme eah month and
presented to senior *anagement$
-t least annually, the >egional %S&& *anagers also produe speifi site reports for the Site Champions, to
provide them with progress against targets for ompliane$
These reports are then used to reate Hertial reports for the Hertial Programme *anagers to ensure they are
7ept up to date on %&S ompliane within their vertial as a whole$
-t the end of the finanial year, a %S&& *anagement >eview doument is prepared 'y the !" %S&& Team
and issued for delivery 'y the !" %ealth and Safety and !" &nvironment *anagers to the !" C> Steering
Doard in the neAt availa'le Doard *eeting$ This >eview will form part of the minutes of the meeting$ The aim
of this review is to ensure the ontinuing suita'ility, ade5uay and effetiveness of health, safety and
environmental arrangements$ The preparation of this review doument is arried out in assoiation with the
Corporate >esponsi'ility Steering Doard, !" Corporate >esponsi'ility <iretor, !" %S&& Team and other
relevant parties)groups, and will inlude information pertaining toB
>eview of issues ) #nitiatives raised through Committees and individuals$
>eview of %S&& -idents, #nidents and Complaints$ >eommendations will 'e made to arry out
preventative ation$
>eview of -udit >esults$
-pplia'ility of %S&& poliies and proedures$ This will 'e performed in line with the review of
signifiant aspets and ris7s$
>eview of ,'+etives and Targets and status to date$
>eview of *anagement struture, resoures and training re5uirements
*em'ership of the Corporate >esponsi'ility Steering Doard and @or7ing Parties
>esponses from the 'oard and performanes against set o'+etive and targets are reviewed and amendments
made to the poliy or management system as appropriate$
CSC 2012 Page 1. of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
7- 2ROCE1URES
Proedures speifi to the management and ontrol of the *anagement System are listed as followsB
Heat! & Sa"et# Ma$a*e)e$t Ma$+a 3Le%e 15
Re"e'e$.e T&te
%&S Poliy
&nvironment Poliy
,%&S *anagement Systems
Heat! & Sa"et# Ma$+a 3Le%e 25
Re"e'e$.e T&te
S1 Poliies & ,rganisation
S2 Core Proedures
S3 Supplementary Proedures
S4 /uidane
S2 >is7 -ssessment
S1 :orms
SE :urther #nformation
S. Training
SF &nvironment
S10 %&S !" <ata
S11 %&S Team <ata
CSC 2012 Page 1F of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
A- GLOSSARY OF KEY 1EFINITIONS AN1 TERMS
Accident
!ndesired event giving rise to death, ill health, in+ury, damage or other loss$
Audit
Systemati eAamination to determine whether ativities and related results onform to planned
arrangements and whether these arrangements are implemented effetively and are suita'le for
ahieving the organisation;s poliy and o'+etives$
Audit Criteria
Poliies, praties, proedures or re5uirements against whih the auditor ompares olleted audit
evidene a'out the su'+et matter$ The re5uirements inlude, 'ut are not limited to, standards,
guidelines, Corporate re5uirements, legislative and regulatory re5uirements and, where appropriate,
ver'al ommuniation$
Audit Schedule
-nnual plan to ensure all areas of the management system are regularly reviewed and meet the riteria$
The shedule reflets the signifiane of the ris7, with those ris7s with a greater signifiane 'eing
audited more fre5uently
Continual Improvement
Proess of enhaning the management system to ahieve improvement in overall oupational health
and safety performanes in line with the ,%&S poliy$
Contractor
- ompany performing a tas7 physially on site either diretly for CSC !" <ivision or through a third
party 6 su'6ontrator$
Corrective Action
Speifi ations ta7en to orret any non6onformanes, improvements or o'servations relating to the
management system$ The proess also ensures root auses are investigated and proedures set in
plae to prevent re6ourrene$
Environment
Considered as the eologial system as a whole or part inluding air, soil, water, natural resoures, flora
and fauna, and the interations 'etween them$
Hazard
Soure or situation with the potential for harm in terms of in+ury or ill health, damage to property, damage
to the wor7plae environment, or a om'ination of these$
Hazard Identification
Proess of reognising that a ha?ard eAists and defining its harateristis$
Health & Safety Management System
Part of the Company *anagement System that inludes organisational struture, responsi'ilities,
proedures and proesses to maintain, he7 and review ompliane to the health & safety poliy and
Safety Standards
Health & Safety Performance Criteria
*easura'le results of the management system and a means to demonstrate ontinual improvement$
Criteria are defined as the !" Safety Standards$
CSC 2012 Page 20 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Health & Safety Policy
Statement of the intentions and priniples in relation to overall health & safety performane whih
provides a framewor7 for ation and for the setting of o'+etives and targets$
Health & Safety Records
@ritten or eletroni reords to demonstrate ompliane with the health & safety poliy, minimum safety
standards and management system$ Comprises of douments of training, assessments,
ommuniations, ativities, monitoring, measurements, reports, tests, agreements and arhive material$
The retention period is designated to 'e ompliant with the poliy and legal re5uirements$
Incident
&vent that gave rise to an aident or had the potential to lead to an aident$
Interested Parties
#ndividual or group onerned with or affeted 'y the ,%&S performane of an organisation$ These
parties inlude ustomers, employees, regulators, neigh'ours and loal 'usinesses, sto7holders, the
media and general pu'li$
egal Re!uirements
The health & safety laws and regulations that are applia'le to the ativities, areas, people, produts and
servies$
Management System Audit
- systemati and doumented verifiation proess of o'+etively o'taining and evaluating evidene to
determine whether the management system omplies with the audit riteria$ The audit proess inludes
means to ensure orretive ation is ta7en where neessary and results ommuniated to management$
Monitoring and Maintenance
- systemati proess of wathing, he7ing and ontrolling an ativities 7ey harateristis to onform
with speifi health & safety standards or other performane re5uirements, or to measure progress
towards o'+etives and targets$
Measurement
- systemati method for estimating, evaluating, regulating and ontrolling an ativities 7ey
harateristis to onform with speifi health & safety standards or other performane re5uirements, or
to measure progress towards o'+etives and targets$
"ear Miss
-n inident where no ill health, in+ury, damage or other loss ours$
"on conformance
<eviation from the re5uirements of the management system as set forth in the poliies, proedures and
programs, inluding those re5uirements of ,%S-S 1.001 and #S, 14001$
#H&S
,upational %ealth and Safety$ Conditions and fators that affet the well6'eing of employees,
temporary wor7ers, ontrator personnel, visitors and any other person in the wor7plae$
#H&S $ocuments
Harious douments that olletively omprise the management system inluding the ,%&S poliy and
proedures$ &Aternal supporting doumentation inluding standards, monitoring data and training needs
are inluded as lin7s within the management system$
#H&S Management System
Part of the overall management system that failitates the management of the ,%&S ris7s assoiated
with the 'usiness of the organisation$ This inludes struture, planning ativities, responsi'ilities
praties, proedures, proesses and resoures for developing, implementing, ahieving, reviewing and
maintaining the ,%&S poliy$
CSC 2012 Page 21 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
#perational Controls
Standard operating proedures or wor7 instrutions developed, implemented and maintained to ensure
effetive management of signifiant health & safety ris7s$
#rganisation
CSC Computer Sienes 8td$
#ther Re!uirements
,ther 'inding health & safety re5uirements to whih CSC !" <ivision su'sri'es to$ This inludes
orporate poliy, loal forums and ommittees, agreements with ustomers and suppliers$
Performance
*easura'le results of the ,%&S management system, relating to ontrol of health and safety ris7s,
'ased on the ,%&S poliy and o'+etives$
Ris%
Com'ination of the li7elihood and onse5uene0s3 of a speifi ha?ardous event ourring$
Ris% Assessment
,verall proess of estimating the magnitude of ris7 and deiding whether or not the ris7 is tolera'le$
Safety
:reedom from unaepta'le ris7 of harm$
Supplier
- ompany who supplies a ommodity 'ut does not perform a tas7 on site$
&olera'le Ris%
>is7 that has 'een redued to a level that an 'e endured 'y CSC having regard to its legal o'ligations
and the ,%&S poliy$
CSC 2012 Page 22 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
B- A22EN1ICES
Appe$d&4 1 - H&S 2(&.#
%ealt h and Saf et y
Poliy St at ement 2012$ pdf
CSC 2012 Page 23 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Appe$d&4 2 - E$%&'($)e$t 2(&.#

&nvironment al Poliy
St at ement 2012$ pdf
CSC 2012 Page 24 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Appe$d&4 / - Re0p($0&:&&t&e0
UK 2'e0&de$t
@ill ensure that there are effetive poliies for %ealth, Safety & &nvironment within the Company;s !"
operations, and will ta7e a diret interest and ultimate responsi'ility for the organisation;s %ealth, Safety &
&nvironmental programmes$
@ill support all persons arrying out their responsi'ilities under this poliy$
@ill ensure ade5uate resoures are availa'le to esta'lish, implement, maintain and improve the
,%&S management system, inluding appointment of a management representative$
@ill define roles, alloate responsi'ilities and aounta'ilities and delegating authorities, to
failitate effetive ,%&S management and ensure these are ommuniated$
UK ,(a'd HS&E Sp($0('
@ill refer issues of onern or for approval to senior management when re5uested 'y the !" %&S
*anager and !" &nvironment *anager$
@ill at as *anagement -ppointee in respet of
o &nsuring that ,%&S management system re5uirements are esta'lished, implemented and
maintained in aordane with the ,%S-S1.001 & #S,14001 speifiation
o &nsuring that reports on the performane of the %S&& management system are presented
to top management for review and as a 'asis for improvement of the %S&& management
system$
1&%&0&($a 2'e0&de$t0, 2'(*'a))e 1&'e.t('0, A..(+$t Ma$a*e'0
@ill, through their diret reports, ensure the effetive implementation of CSC;s %ealth Safety &
&nvironment *anagement System
@ill ensure that ade5uate support and resoure are availa'le to management$
@ill ensure that effetive 'udgets for health & safety are set for their organisations$
@ill ensure that a senior manager is nominated as site safety hampion at eah permanent !"
loation$
@ill ta7e appropriate ation in relation to safety statistis and reports pu'lished for their 'enefit 'y
/roup %S&&
UK Heat! & Sa"et# Ma$a*e'
@ill provide leadership to the organisation to shape and drive forward a high profile and redi'le
health, safety and environment strategy
J@ill esta'lish and ommuniate a vision of a sustaina'le safety ulture to whih CSC an aspire
and set annual o'+etives and targets to ahieve this$
@ill learl y define roles and responsi 'i li ti es of managers and staff at all levels of CSC
to ensure %ealth and Safety poliies and proedures are met and mai ntai ned$
@ill ensure appropri ate ris7 assessment tools and tehni 5ues are deployed aross CSC
to manage 7ey health and safety operati onal ris7s$

@ill ensure the /roup %S&& funtion provides support and advie to those responsi'le for
managing 7ey %S&& eAposures$
CSC 2012 Page 22 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
@ill esta'lish proesses apa'le of monitoring and reporting on progress towards ahieving
performane targets and monitor the effetiveness of management relating to 7ey ris7s lin7ed to
performane targets$
&sta'lish and maintai n audi ti ng proesses of CSC;s %ealth and Safety performane
against orporate standards and eAternal legal o'ligati ons$
@ill esta'lish appropri ate hannels for ommuni ati ng progress on ahievi ng heal th
and safety performane $
&nsure that appropriate heal th and safety traini ng programmes are availa'l e to staff
UK E$%&'($)e$t Ma$a*e'
@ill provi de leadershi p to the organisati on to shape and drive forward a high profile
and redi'le environment strategy
J@ill esta'l ish and ommuni ate a vision of a sustai na'i l i ty to whih CSC an aspire
and set annual o'+eti ves and targets to ahieve this
@ill learl y define roles and responsi 'i li ti es of managers and staff at all levels of CSC
to ensure &nvironmental poliies and proedures are met and maintai ned$
@ill ensure appropri ate ris7 assessment tools and tehni 5ues are deployed aross CSC
to manage 7ey environmental operati onal ris7s$

@ill provi de support and advie to those responsi'le for managi ng 7ey &nvironmental
eAposures $
@ill esta'l ish proesses apa'le of moni tori ng and reporti ng on progress towards
ahievi ng performane targets and moni tor the effeti veness of management relati ng
to 7ey ris7s lin7ed to performane targets $
&sta'lish and maintai n audi ti ng proesses of CSC;s &nvironmental performane
against orporate standards and eAternal legal o'ligati ons$
@ill esta'lish appropri ate hannels for ommuni ati ng progress on ahievi ng
&nvironmental performane targets $
&nsure that appropriate envi ronmental traini ng programmes are availa'l e to staff
Re*&($a HS&E Ma$a*e'0
@ill support the !" %ealth and Safety, %ealth and &nvironment *anager and !"
&nvironment *anager in the fulfil ment of their duties $
@ill monitor ompliane to %S&& standards within their regions, providing support and guidane to
the site safety offiers, site safety hampions and management$
@ill maintain an audit shedule for auditing sites within their region for ompliane with %S&&
standards and will prepare reports and ations logs
@ill provide up6to6date ompliane statistis and reports to the !" %S&& *anagers and other
interested parties
CSC 2012 Page 21 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
@ill support sites within their region during eAternal %S&& audits$
@ill ensure that 7ey safety personnel are provided with ade5uate information, instrution and
training to ena'le them to arry out their duties$
@ill provide appropriate training to employees as neessary$
@ill support other >egional Safety *anagers when re5uired
@ill ensure that all reporta'le aidents, onditions and dangerous ourrenes are investigated
and reported aordingly$ This will inlude reviewing proedures to prevent reurrene, maintaining
aident statistis and identifying trends$
@ill atively promote good %S&& pratie within the Company$
Heat! & Sa"et# Sp($0('0 = A..(+$t0 & L&$e0 (" Se'%&.e0
@ill monitor %S&& ompliane aross the sites within the organisation and regularly report upwards
on progress$
@ill ensure that any site or lient speifi health and safety re5uirements are inorporated into CSC
%S&& proedures$
@ill stimulate interest and enthusiasm in health and safety matters 'y ta7ing a proative role, and
will ensure that all staff reeive essential information and training relating to health and safety at
wor7$
@ill 'e responsi'le for resolving pro'lems relating to health, safety and welfare matters whih are
'rought to their attention
@ill ensure that effetive 'udgets for health & safety are set for their organisations$
@ill ensure that a senior manager is nominated as site safety hampion at eah permanent !"
loation within their organisation$
@ill ta7e appropriate ation in relation to safety statistis and reports provided 'y the !" %S&&
Team$
@ill all upon the servies of the !" %S&& Team as and when neessary
Ma$a*e'0 & S+pe'%&0('0
*anagers and supervisors are legally responsi'le for implementing the poliies and proedures
within the CSC %ealth, Safety and &nvironment *anagement System$
#n pratie this means they are responsi'le forB 6
o Providing supervision and disipline$
o &nsuring ris7s to health, safety and the environment have 'een assessed 'efore allowing a
+o' to start and safe systems of wor7 ) safety guidelines ) method statements have 'een
provided and are followed$
o <elivering or arranging for information, instrution and training as neessary$
o Carrying out wor7 inspetions and audits$
CSC 2012 Page 2E of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
o &nsuring defets are reported and made safe$
o <isussing health, safety and environmental issues with wor7ers on a regular 'asis 6 in the
wor7plae, at regular departmental meetings and in training sessions et$ suh as tool'oA
tal7s$
o Creating a positive %S&& ulture$
*anagers and supervisors are legally responsi'le for ensuring that people who are not their diret
reports, e$g$ mem'ers of other departments, non6CSC employees, ontrators, visitors, lients et$
are not adversely affeted 'y the safety impliations of what they or their employees do, or what
they fail to do$
*anagers and supervisors are responsi'le for ensuring their employees are advised against
'reahes of safety legislation or ompany)lient proedures, in the same way as for any other
'reah of CSC poliy, ethis or proedures, and will initiate suita'le disiplinary ation where these
our$
*anagers and supervisors will ensure people tas7ed with speifi ativities are ompetent, that is
having the neessary training, eAperiene, s7ills and physial a'ility, to allow them to arry them
out safely$
*anagers and supervisors will ensure they and their wor7ers o6operate fully with safety offiers in
the eAeution of safety offiers duties and provide ) permit them ade5uate time and resoure$
2'(;e.t Ma$a*e'0 (" C($t'a.t('0
-ll CSC staff managing ontrators are responsi'le forB
The health, safety and welfare of people wor7ing under their ontrol( this inludes CSC employees and
ontrators$
&nsuring that the CSC Poliy on *anaging Contrators is followed, whih inludesB
Completing the CSC Contrator management ourse or other training deemed e5uivalent 'y the !"
%S&& team
&nsuring a pro+et registration form is ompleted at the start of eah pro+et
-ppointing only ontrators that have 'een suessfully vetted for health and safety 6 refer to the
Contrators %S&& vetting list
Ta7ing ade5uate steps to identify loal ha?ards on site that may affet the wor7 to 'e underta7en and
must provide the ontrator with this information
-pproving the ontrators ris7 assessment and method statement 'efore the wor7 is underta7en$
>eording signifiant ha?ards for the pro+et on the ris7 and ation log form
&nsuring that the ontrators are properly supervised$
&nsuring that there is a nominated person on site to indut the ontrator, and supervise their ativities
Providing the ontrator with a site indution 0KContrators 6 indution he7listL3 or ensuring the
nominated person on site provides this
Pro+ets Covered 'y the Constrution, <esign and *anagement >egulations 200E 0C<* Pro+ets3B
CSC 2012 Page 2. of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
9o pro+et manager may agree to aept any pro+et where CSC will 'e in the role of E2'&$.&pe
.($t'a.t('F or EC1M .(-('d&$at('F without the approval of the !" %S&& manager$
The pro+et manager shall esta'lish if the C<* pro+et is notifia'le$ 9otifia'le pro+ets have
additional legal re5uirements and it is the pro+et manager;s responsi'ility to ensure that CSC fully
disharges its legal duties with regard to C<*$
9o pro+et manager shall underta7e a pro+et overed 'y the C<* regulations unless ompetent to
do so$
S+pe'%&0('0 (" C($t'a.t('0
-ll CSC staff supervising ontrators are responsi'le forB
:ollowing the pro+et managers instrutions$
Completing the CSC Supervising ontrators ourse$
-ssisting the ontrator with gaining any neessary permits from the person in harge of the
'uilding$
Providing the ontrators with an on site indution, if re5uested to do so 'y the pro+et manager$
#nforming the pro+et manager if the ontrator is not wor7ing in aordane with the method
statement$
#nstruting the ontrator to stop wor7 and see7ing advie from the pro+et manger if the ontrator
is doing something that is 9,T S-:&$
&nsuring any aidents or near misses are reported in aordane with 'oth lient and CSC
proedures$
&nsuring that the sene of a serious aident or near miss is not distur'ed so that an investigation
an ta7e plae
S&te Sa"et# O""&.e'0 a$d t!e&' dep+t&e0
@ill, on 'ehalf of management, ensure that the %S&& Standards within the CSC %ealth, Safety &
&nvironment *anagement System are implemented at site level$
@ill undergo relevant training as advised 'y the !" %ealth Safety & &nvironment Team
&nsure that 7ey safety personnel on site, suh as first aiders and fire wardens, are ompetent i$e$
have ade5uate training to fulfil their role$
@ill ensure health, safety and environment doumentation for their site)s is maintained within the
!" %ealth and Safety Site Safety :ile with hard opies of douments retained when appropriate$
>eview progress towards ompliane with the standards on a monthly 'asis and provide a status
report to the >egional %S&& *anager via the !" %ealth & Safety Site :ile and esalate any issues
as soon as they 'eome apparent$
@ill ensure remedial ation is ta7en to eliminate or redue any signifiant ris7 identified in ris7
assessments and review them on a regular 'asis$ @ill issue safety guidelines to staff and
ontrators as neessary$
CSC 2012 Page 2F of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
@ill ensure the CSC -ident & 9ear *iss >eporting Proedure is adhered to$ @here applia'le,
notify the lient of any serious inident$
@ill investigate inidents in aordane with the -ident)#nident #nvestigation proedure with a
view to preventing reurrene$
@ill ondut regular safety inspetions with a view to minimising ha?ards in the wor7plae$
@ill ensure health and safety training has 'een ompleted and reords are maintained for every
mem'er of staff using the *y Training >eords data'ase$
@ill ensure that all ontrators engaged on their site 'y CSC have reeived a loal indution and a
ompeteny he7 has 'een ompleted$
@ill regularly attend >egional Safety *eetings and training as re5uired$
8iaise regularly with the Site Safety Champion to provide regular reviews of progress towards
ompliane with the %S&& standards and esalate any loal issues that have the potential to
prevent ompliane$
@ill all upon the servies of the !" %ealth Safety & &nvironment Team as and when neessary$

S&te C($ta.t0
@ill notify the Site Safety ,ffier of any signifiant hanges to the site$
@ill notify the Site Safety ,ffier of any %ealth, Safety or &nvironmental issues affeting CSC
wor7ers at the site$
@ill pass on any information reeived relating to %ealth and Safety, to relevant persons$
@ill notify the Site Safety ,ffier of any new starters 0or eAisting staff permanently reloating to the
site3
@ill notify the Site Safety ,ffier of anyone permanently leaving the site
@ill assist the Site Safety ,ffier 'y answering suh 5uestions as may 'e neessary relating to the
wor7ing onditions or arrangements on site$
1SE A00e00('0
@ill 'e trained to
!nderstand the ommon ha?ards and ris7s assoiated with the use of <S&
De aware of the legal duties under the <isplay Sreen &5uipment >egulations and assoiated
/uidane
De a'le to demonstrate the orret ergonomi set up of a standard wor7station
Condut follow6up <S& >is7 -ssessments at the des7 when re5uired to do so
!nderstand ris7 redution strategies, inluding reommendation for ergonomi omputer
e5uipment, i$e$ mie)7ey'oards)laptop fleA7its et3$
!nderstand their limitations, i$e$ when they should refer an individual 'a7 to the /P or
,upational %ealth for medial advie or to the !" %S&& Team for further ergonomi
assessment$
!pdate the CSC Training >eords <ata'ase to reord follow6up individual wor7station assessment
findings and ations
CSC 2012 Page 30 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
F&'0t A&de'0
@ill render first aid treatment and ensure the ontents of first aid 7its are maintained$
@ill 'e responsi'le for ensuring their first aid ertifiate is urrent and advise the Site Safety ,ffier
and)or *anager of refresher training re5uirements$
@ill ensure any first aid treatment given is doumented within the -ident *anagement System
aording to site rules$
@ill o6operate with the Site Safety ,ffier to ensure ade5uate or alternative first aid arrangements
are in plae to over periods of a'sene$
F&'e <a'de$0
@ill attend training to ensure they an arry out their duties effiiently and effetively$
@ill ma7e themselves fully onversant with loal and any ISite SpeifiI proedures, inluding the
Site &mergeny Plan and perform tas7s desri'ed in those proedures ) plan when re5uired$
@ill report to the Site Safety ,ffier and)or *anager, any person who fails to follow proedures
when instruted and any possi'le or potential fire ris7 or ha?ard$
@ill ensure urrent fire proedure noties and ) or instrutions are displayed$
@ill, within their area of responsi'ility, ensure that no fire eAit is lo7ed or o'struted, fire
eAtinguishers, hoses and fire alarm points are aessi'le and any missing)damaged signs or
e5uipment is reported
A E)p(#ee0
%ave a legal duty to ta7e reasona'le are for their own health and safety and that of others who may 'e
affeted 'y their ats, or their failure to at$
-re re5uired to o6operate with the Company on matters of health safety and environment$
%ave a legal duty not to interfere with, or misuse, anything provided in the interests of health, safety
or welfare$
@or7 to redue aidents and environmental impats$
@or7 in aordane with any training or instrution given
:ollow safety arrangements and rules esta'lished for their protetion
*a7e use of safety or protetive e5uipment or devies supplied
>eport defiienies and dangers to their manager
C($t'a.t('0 3$($-de07 :a0ed5
8oo7 after their own health and safety and the safety of those who may 'e affeted 'y their ats or
omissions
Comply with all applia'le %S&& legislation and loal site safety rules
*ust 'e ompetent to do the +o' safely
*ust 'e supervised to a level appropriate to the ris7s of the +o'
CSC 2012 Page 31 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Appe$d&4 9 - CSC UK HS&E Sta$da'd0
CSC !" %ealt h,
Saf et y and &nvironment St andards$ do
CSC 2012 Page 32 of 33
Heat!, Sa"et# & E$%&'($)e$t Ma$a*e)e$t Ma$+a
Appe$d&4 > - CSC UK HS&E A@a'd0
Herif y Cat egory D2
<isplay Certif iat e$ pdf

0F13F20 &*S
2E6106110001$ pdf

0F13F20 !"1.
1F6016120001$pdf
CSC 2012 Page 33 of 33