phase one:
pre-engagement
This stage is about developing mutually
beneficial relationships, which inspire
respect, trust and confidence in our
ability to deliver.
It is the process of networking and
relationship building with clients,
potential clients and other key
stakeholders before entering into
formal working relationships.
IQP phase one involves:
• building relationships
• raising awareness of what the IDeA does
and support we can offer
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phase three:
developing
a response
All projects must be scoped
in order to specify exactly what
will be included in the project,
and then documented within
a proposal or business case.
IQP phase three involves:
• scoping the work
• developing proposals
• business case
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phase two:
new and
responsive work
New work comes in the form of
enquiries or leads. An enquiry is
an approach made to the agency
expressing an interest or direct request
for support or development of a new
product or service.
A lead is when a representative
of the agency identifies a potential
opportunity to undertake a piece
of work.
IQP phase two involves:
• following up leads and enquiries
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phase four:
start up
Effective start up ensures that projects
are delivered in a consistent, efficient
and effective manner and helps to
reduce the risks of problems occuring.
IQP phase four involves:
• mobilising the team
• business and financial systems
and processes
• inducting teams
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• equipping teams to deliver
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phase five:
managing the
programme
Project managers are responsible for
the overall management of the project,
and project sponsors are responsible for
providing direction, support and quality
assurance.
phase six:
completing and
evaluating
Project must be able to demonstrate
the impact of project work undertaken,
and are also responsible for capturing
and sharing lessons learnt, and
ensuring that any learning from
a project is shared internally (and
externally).

IQP phase five involves: IQP phase six involves:

• detailed project/work stream planning • evaluating the performance of the project team
• managing performance • capturing, sharing and applying learning
• closure and exit • measuring customer satisfaction
• evaluating customer satisfaction 5 of 6 • assessing the impact of our work 6 of 6
IDeA quality projects IDeA quality projects
(IQP) (IQP)

STOP! STOP!

www.idea.gov.uk www.idea.gov.uk

IDeA quality projects IDeA quality projects

(IQP) (IQP)

STOP! STOP!

www.idea.gov.uk www.idea.gov.uk