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Ministry of higher education

Iaet

Aeronautical engineering department

Fourth year

Management of aviation systems II

Report # 1 : Airliner company

Report to : Dr. Hani Negm


Presented by :

Karieem Essam Saieeed
Sec # : 3 B# : 2



Exercise report # 1
Consider the system of an Airline company
Discuss: Objectives, Sub objectives, Sub systems, and performance measures.


Airline company
Main objective
Maximizing the percentage of yearly profit.

Sub objectives
Maximizing revenue Minimizing expenses
-Maximize ticket sales

-Improve Company reputation

-Maximize growth rate

-Maximize customer satisfaction


-Maximize efficiency of work

-Minimize accidents

-Minimize flight delays

-Minimize mistakes

-Minimize environmental pollution


To achieve these objectives, several subsystems needed to be existed first


Needed subsystems
1- Aircraft subsystem
a- Aircraft operation secondary subsystem
b- Aircraft maintenance secondary subsystem

2- Passenger Processing & handling
a- On ground processing
b- In-flight service

3- Baggage processing subsystem
4- Cargo processing subsystem
5- Ticket sales subsystem
6- Management subsystem

Aircraft operation subsystem
Objectives : To operate the aircraft properly, safely, with minimum delay at
minimum cost.
Components: Piloting, Cleaning, Supply, Information, Training
Performance measures:
1- Number of aircraft operation mistakes per 100 flights.
2- Number of accidents during aircraft operation per 1000 flights.
3- Average cost of operation per flight hour.
4- Number of delayed flights due to operation per 100 flights.
5- Minutes of delay due to operation per 100 flights.



Aircraft maintenance subsystem
Objective: To minimize the failure or the malfunctioning of aircraft systems &
structure. (Maximize reliability) with minimum delay at minimum cost.
Components:
1- Running service
2- Inspection
3- Replacement of parts
4- Repair
5- Overhaul
6- workshop
7- spare parts
8- Information
9- Training
Performance measures:
1- Number of systems failures or malfunctions per 100 flights.
2- Average cost of all maintenance operations per flight hour.
3- Number of flights delayed due to maintenance problems per 100 flights.
4- Minutes of flight delays due to maintenance per 100 flights.

On ground passenger service subsystem
Objective: To handle & process passengers on the ground safely, with max.
Satisfaction, min. delay, min. cost.
Components:
1- City transfer
2- Airport site help
3- Ease of Ticketing

Performance measures
1- Number of accidents during the on ground passenger service per 1000
passengers.
2- Number of complaints from ground processing per 1000 passengers.
3- Average cost per passenger.
4- Number of flights delayed during ground passenger processing per 100
flights.
5- Minutes of flight delay during ground passenger processing per 100 flights.

In flight passenger service
Objective: To accommodate & serve passengers during flight with maximum
satisfaction, minimum cost.
Components:
1- Cabin attendants
2- Meals
3- Drinks
4- Toilets
5- Recreation
6- Communications for businessmen class
7- Free market
8- Security
9- First aid
10- Emergency procedures
11- Information
12- Training
Performance measures
1- Number of complaints per 1000 passengers.
2- Average cost of flight service per passenger.

Baggage processing subsystem
Objective: To handle baggage properly, safely, with minimum delay, at
minimum cost.
Components:
1- City transfer
2- Airport site help
3- Weighing
4- Sorting
5- Containerization
6- Aircraft transfer
7- Aircraft loading & Unloading
8- Baggage claim
9- Lost & found office
10- Information
11- Training
Performance measures:
1- Number of mistakes per 100 flights (1000 bags),(100 tons)
2- Number of damaged bags per 1000 bags.
3- Average cost of baggage handle per Ton.
4- Number of delayed flights due to baggage handling per 100 flights.
5- Minutes of flight delays due to baggage handling per 100 flights.

Cargo Processing subsystem

[ The same as baggage processing subsystem ]



Ticket Sales subsystem
Objective: To maximize the percentage increase in yearly ticket sales, with
minimum customer inconvenience, minimum cost, minimum delay.
Components:
1- Office distribution in large cities.
2- Abroad office distribution
3- Agreements with tourism offices (for small cities)
4- Agreements with other airlines (for abroad cities)
5- Reliable equipment, reservation software
6- Inspection
7- Training
8- Information
Performance measures
1- Ticket sales in each office per month.
2- Number of complaints per 1000 tickets.
3- Average cost per ticket.
4- Queue lengths.

Management subsystem
Objective: Maximize the percentage increase in yearly profit.
Components:
1- Follow up of performance of all subsystems.
2- System modification.
3- Worker connection.
4- Economic decisions (Overhaul aircraft & re-use or buy a new one).
5- New routes study.
6- Handling the financial issues of new purchases or leases.
7- Accounting.
8- Personnel affairs.
9- Managerial training.
Performance measure:
Maximize the percentage increase in yearly profit.

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