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Organic Valley is an American agricultural cooperative that produces and markets organic dairy and other organic foods. It is expanding into the UK coffee market by partnering with Costa Coffee. The summary analyzes Organic Valley's operations, the UK market opportunity for organic coffee, and its objectives and strategy for entering the UK market through co-branding with Costa. The strategy involves segmenting the UK coffee market into health-conscious versus non-health conscious consumers, targeting health-conscious regular coffee drinkers, and positioning Organic Valley coffee as a healthy alternative to traditional coffee brands.
Organic Valley is an American agricultural cooperative that produces and markets organic dairy and other organic foods. It is expanding into the UK coffee market by partnering with Costa Coffee. The summary analyzes Organic Valley's operations, the UK market opportunity for organic coffee, and its objectives and strategy for entering the UK market through co-branding with Costa. The strategy involves segmenting the UK coffee market into health-conscious versus non-health conscious consumers, targeting health-conscious regular coffee drinkers, and positioning Organic Valley coffee as a healthy alternative to traditional coffee brands.
Organic Valley is an American agricultural cooperative that produces and markets organic dairy and other organic foods. It is expanding into the UK coffee market by partnering with Costa Coffee. The summary analyzes Organic Valley's operations, the UK market opportunity for organic coffee, and its objectives and strategy for entering the UK market through co-branding with Costa. The strategy involves segmenting the UK coffee market into health-conscious versus non-health conscious consumers, targeting health-conscious regular coffee drinkers, and positioning Organic Valley coffee as a healthy alternative to traditional coffee brands.
Organic valley is an American based agricultural co-operative company. It has headquarters in La Farge, Wisconsin, United States. It currently caters to United States, Canada, and Japan. It was founded in 1988 and was formerly under the name CROPP (Coulee Region Organic Produce pool). The company is mainly into dairy and other organic produce. It sells its range of beef, pork, turkey and chicken products under the brand Organic Prairie. George Siemon who was one of the founding farmers of CROPP is the current CEO of Organic valley. Organic valley aims to create and operate a marketing cooperative, which will promote regional farm diversity and economic growth through selling organic products. The company has recently extended their brand through coffee production. This has been highly successful in the United States and Canada. Looking at the market trends of the British market the company has further decided to expand its business and thereby enter the UK market. Coffee chains in the UK are making huge profits as majority of the working class have at least one cup of coffee in a day. Also these trends are unlikely to decline in the near future providing a great opportunity for this new idea of organic coffee. Organic valley will keep introducing new products to the organic market thereby trying to build a future for sustainable family farming. This marketing plan outlines how the company shall extend its market to consumers to the UK. Specifically this plan outlines how organic valley can use co branding strategy with COSTA to extend their brand in the UK.
1.2 External.
Table 1: PEST analysis
PEST analysis (Political, Economic, Social and Technological analysis) describes a framework of macro-environmental factors used in the scanning component of strategic management.
Political/Legal - Hierarchy Structure - Type of government eg.democratic, communist etc. - Market regulations.
Economic - Home economy situation and trends - Consumers purchasing power - GDP, Currency rate.
Social - Lifestyle trends - Consumer attitudes and opinions - Brand/Company image.
Political/Legal: Political factors have a great influence on the growth of any industry. Political- Legal factors include laws on taxation, agricultural regulations for instance EU (European Union) regulations on organic farming. Any forthcoming piece of legislation could affect the business operations of the company. These Political decisions are made at different levels depending on the hierarchy structure the country has (one might have more levels). Such as the municipal level, national level, international community level such as the EU.
Economic: Companies highly depend on consumer purchasing power. According to Keller and Kotler (2004) marketers of a company must pay attention to the trends affecting the purchasing power of consumers as it could have a strong effect on business. These economic factors are GDP, currency rate, inflation etc. Consumers purchasing power further depends on their income level, credit availability debts etc.
Social: Social factors include lifestyle trends, consumer attitudes and opinions etc. For example are the people we target health conscious. Further Brand/ Company image has a great impact on the business. Other social factors include Fashion and role models. If you get a big celebrity to promote your healthy organic drink, there is high chance of customers getting attracted.
Technological: Technological factors include licensing, patents competing technology development etc. Other technological factor Consumer buying mechanism/ technology such as coffee vending machines also affects business.
1.3 Competitive Environment.
1.3.1 Porters Five Forces
The Porter's five forces is a simple but highly effective model for knowing where companies strength lies. This is useful, because it allows you comprehend both the level of your present aggressive place, and the level you're considering shifting into.
Table 2: Porters Forces
Forces
Description
Impact
Threat of substitute products
Easy switch to conventional non- organic food items such as non-organic coffee.
High
Bargaining power of suppliers
-One of the largest food processors acquiring organic food producers. -Also have our own farmlands.
Medium
Bargaining Power of Suppliers
-For most part, we quote price for conventional retailers.
Low
Intensity of Competition
-High competition from other organic producers but having an established brand value is an advantage.
-Competition from conventional coffee chains such as Starbucks is high.
High
Threat of New Entrants
Entrants already there like conventional retailers, whole food etc. Entry barriers are also high.
Medium
1.3.2 SWOT.
Table 3: SWOT analysis
Strength
- Healthy alternative for conventional coffee - Nutritious for your health - Organic labels attract customers - Avoidance of synthetic chemical inputs such as fertilizers, pesticides, and genetically modified organisms.
Weakness
- Not all customers are concerned with food quality and nutrition - Some synthetic substances are still used allowable by the National Organic Standards Board. - Costlier as cost of production is high.
Opportunities
- Co- branding with other competitive company that have the same values and high market share. - E.g. we plan to tie up with Costa. - Consumer spending towards health is increasing
Threats
- Lactose intolerant individuals hesitant to eating dairy products. - Use of artificial hormones or antibiotics to increase milk production. - Other competitors may not have to follow the same organic standards.
2.Objectives.
Financial: - Achieve a profit of 5 million pounds the December 31, 2014 in the UK. - Encourage a farming future emphasizing economic sustainability and increase organic farming in the UK by at least 5% by December 31, 2014.
Marketing: - Market the best tasting organic coffee in the UK. - Build a marketing team that makes organic coffee famous in UK and be one of the pioneers of the same. - Achieve a 5% Market share of total coffee and 30% of the total organic coffee sold in the UK in the year 2014.
Societal: - Establish farmer determined raw material prices to reflect a fair return and use these prices to guide co-operative marketing. - Practice and promote environmental awareness and cooperative principles in all aspects of production, handling, marketing and selling thereby making the same necessary for companies wanting to compete.
3. Segmenting, Targeting, Positioning.
3.1 Segmenting
According to Kotler and Keller A market segment consists of a group of customers who share similar needs or wants. Segmentation is the process of grouping consumers by some criteria, such that those within the group will respond similarly to a marketing action and those in a different group will respond differently.
Hot Beverage Market in UK Segment 1 Segment 2 (Coffee) (Tea, others)
In our case as we can see above we have segmented the market drinking hot beverages at various joints such as Costa, Starbucks etc. into 2 groups mainly coffee drinking and others. That will distinguish our market segment from others. Moreover we will also segment this market with respect to the loyalty status of the customers. Because when coffee is considered brand loyalty is fundamental.
3.2 Targeting
This is the next necessary step after segmentation. In our case we would target the coffee consuming market in the UK. Moreover we would try to target those who are find a cup of coffee daily a necessity and provide them a healthy alternative for traditional coffee.
People have this notion that coffee wakes you up. Research states that an apple wakes you up 10 times better than coffee. All demographic levels in the UK are highly fond of coffee. The coffee consuming market in the UK could be further subdivided in the people who are health conscious and still drink coffee knowing it is harmful and others who dont care about the health effects of caffeine. We need to target the health conscious segment and try to convert the people who dont care towards turning to a healthy alternative too. This will be achieved mainly though adverts, and asking a role model celebrity to promote our drink.
3.3 Positioning
According to Kotler and Keller Positioning is the act of designing a companys offering and image to occupy a distinctive place in the minds of the target market. The goal is to locate the rand in the minds of consumers to maximize the potential benefit to the firm. In positioning it is primary to determine what consumers currently think of our product with respect to competing products. Then it can be decided what you want consumers to think about our product. And final step is to figure how to reposition our product.
(i) Firstly we will plot our product on a graph with health and taste as the attributes.
+ Health
.O
.P
.C.S - + Price
-
C = Costa O = Organic Valley P = Pret a Manger (organic) S = Starbucks As seen in the position map we can clearly make out where we want our product to be. Our pricing strategy would be such that our price should lie between Costa and Starbucks and the be healthier than Pret who also make organic coffee.
(ii) Taste is one thing no coffee lover would want to compromise on. So lets see where we want to be in terms of taste and health.
Taste +
.CO .P.S - + Price
-
C = Costa O = Organic Valley P = Pret a Manger (organic) S = Starbucks
We plan to provide the best tasting quality coffee with our organic milk and coffee production for a moderate premium price. We aim to level costa in terms of taste. We want the customers to consider our product exclusive.
4. Marketing Strategy
4.1 Co-branding with COSTA.
Organic Valley has already tied up with Ben and Jerrys in US for selling organic ice cream. Organic valley is a cooperative of farmers who organically grow dairy, meat and soy products. Costa is a good match to co- brand with because of their similar approach of providing wholesome tasty products. Costas brand name and expertise in the coffee industry will help Organic valleys new product class of organic coffee. Organic valley can definitely capitalize on this already established brand name and make huge profits for both companies by widening the market.
4.2 ANSOFF matrix.
Igor Ansoff introduced a matrix that focused on the firms current and potential products and markets (customers).
Existing Products
New Products
Existing Markets
Market Penetration
Product Development
New Markets
Market Development
Diversification
Ansoffs matrix provides four different growth strategies:
Market penetration is when a firm seeks to achieve growth through existing products in their present market segments, mainly by increasing market share
Market development is a strategy where the firm plans to grow through introducing its current products to new markets.
Product development is a strategy in which a firm develops new products and introduces them to the current market segments.
Diversification is when a firm plans growth by diversifying into new businesses through development of new products for new target markets. Organic Valley is an American organic foods company and is being introduced in the UK so it would lie in the segment market development. It will also be adopting product development since they were formerly into producing only organic milk, poultry and meat, but now they are into producing coffee.
5. Market Program
We shall consider the marketing mix for the market program.
Product: The new product line of organic coffee will have two flavors vanilla and the basic organic one but with a slightly different taste for it not to compete within. These products will be made from organic milk and coffee produced in the UK in accordance to the organic standards of the government. Coffee jars would be sold in supermarkets like Nescaf and the bottle would have both Costa and Organic valley brands on it.
Price (Pricing Strategy): Organic Valleys pricing strategy is to keep the price around 15% higher that the normal coffee. Initial discounts would be given if a consumer buys more than one. Profit and costs shall be equally shared for the initial 5 years. All the marketing costs would belong to Organic Valley.
Promotion: Online and in-pack coupons will be offered with the view to entice consumers to this new product class. To increase awareness and trial purchases Organic Valley would conduct in store demonstrations and free sample distributions. A big UK celebrity like an English footballer or movie star would be convinced for advertising the product.
Place: This Organic Valley coffee would be sold mainly in retail Costa outlets and through vending machines at supermarkets etc. The crushed coffee beans will however be sold at all major supermarkets in the UK. One can also buy Organic valley products online at their official UK and US website.
People: The people mainly involved would be our farmers producing organic supplies for us workers in the factory making processing the coffee beans and milk and the staff at Costa outlets selling the product. We shall try to provide them best treatment, which will eventually increase the efficiency of the business. In India they say the customer is your god. Customers are of course also a major focus where people are concerned.
Physical evidence: Packaging will be in sync with costa only difference would be a logo of organic valley will also be present on the cup. Organic rushed coffee beans sold in the will also have the organic valley logo which automatically gives the idea of an eco friendliness.
Process: The production process would strictly be ethical. There will not be use of artificial hormones or other antibiotics to increase milk production. We will offer only Pasteurized, Non-homogenized products.