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shanmugaraj_b@hotmail.com
Ph: 91–9880957166
Objective
Role of Program Manager / Delivery Manager
Contribute to organizational goals by demonstrating combination of Project management,
Product Management, Process Management and People Management skills.
Mould into a topnotch Delivery Head / Client Engagement Manager in the future
Summary
Have more than 8 years of work experience in capacities of Program Manager, Project
Manager, Product Manager, Expert-Coordinator in Onsite/Offshore Delivery Model and
Business Analyst.
Dynamic Leader, Quick learner, Good communicator and great team player
Achievements
Certified PMP professional
Awarded the Certificate of Appreciation as “Best Performer Award” (Q – II of 2008)
Earned the Trust with the Customer and Management with an impressive on-time and
quality delivery
Inspiring leadership with the proven ability of managing more than 20 member team
Successfully managed Professional Services Program and Maintenance Program
Managed 3 accounts - MFinancial, Pacific Select Distributors and E-Z Data, successfully
with responsibilities of delivery and implementation of SmartOffice 3.0 at client sites in
CA, USA.
Education
Bachelor of Engineering – 1998.
Specialized in Mechanical Engineering from Thiagarajar College of Engineering.
Master of Business Administration – 2001.
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Professional Profile of Shanmugaraj B, PMP
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Professional Profile of Shanmugaraj B, PMP
Project Management:
Effectively managed projects with end-to-end project management responsibilities -
including project initiation, project planning, estimation, scheduling, tracking and delivery
Experienced in stakeholder management.
Conducted project post-mortem and presented lessons learnt & best practices sessions
Devised Risk Management Plan and successfully managed the risks.
Tools/Techniques used:
Enterprise Project Server – mpp 2007, Gantt chart, Resource Allocation Chart
and Status Reporting
Red mine – to maintaining roles & responsibility matrix, work assignment matrix,
progress tracking, time log, configuration management plan.
People Management:
Managed a peak team size of 20 – 25 including people from Technology, BA and testing
domain
Proven ability with goal setting for team members to align personal goals with project
goals
Good at empowering and motivating the team towards project goals and ensuring
success
Have domain knowledge of Content Management, Personal Finance & Banking and
Insurance industry and good understanding of CRM fundamentals.
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Professional Profile of Shanmugaraj B, PMP
Process Management:
Was responsible for Change Management Process
Handled Metrics collection and metrics-based report generation.
Have done Causal Analysis and shown improved results after corrective actions.
Well versed in ISO 9001 and TickIT guidelines and procedures. Conducted and
coordinated numerous internal audits as a part of ISO 9001/Tick IT implementation.
Career History
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Professional Profile of Shanmugaraj B, PMP
• Defining the scope of testing and creating the scenarios for test cases.
• Requirement Gathering with clients and coordinated with the project team and
product owners.
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Professional Profile of Shanmugaraj B, PMP
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Professional Profile of Shanmugaraj B, PMP
Personal Profile
Name: Shanmugaraj Balasubramanian
DOB: 5th March 1977
Sex: Male
Passport: Valid till 2018
Permanent Address: 63, West Chetty Street, Madurai – 625001.
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