Dynamic Systems 2007:

Get Started With Dynamic Systems Technology Today

Contents
Contents.............................................................................................................................1
Why Dynamic Systems Matter To Business and IT Professionals................................4
DSI: Microsofts Stratey for Deli!erin Dynamic Systems Technoloy ......................"
The Dynamic Systems Initiati!e #$$%: & Proress 'e(ort ...........................................)
Dynamic Systems Technoloies in &ction: &n *+chane #$$% Scenario...................11
,o- to .et Started Today ...........................................................................................1/
01 Identify -here you are and -here you -ant to 1e on the infrastructure
o(timi2ation 3ourney..................................................................................................1/
0# In!est in a short list of technoloies that address your 4ey 1usiness issues......14
0/ 5oo4 strateically at solutions that ena1le dynamic ca(a1ility............................14
Conclusion....................................................................................................................14
Executive Summary
The trend is clear: IT and 1usiness (rofessionals -ill continue to face more de!ices6
ser!ices6 chanes6 and demands in the 1usiness 7 not less. The challene is to
manae this com(le+ity to achie!e aility -hile 4ee(in costs under control. Dynamic
systems technoloies hel( IT and 1usiness (rofessionals meet the challene 1y
ena1lin infrastructure o(timi2ation. The resultin 1enefits include heihtened le!els of
ser!ice6 freein u( critical resources to ta4e on 1ier 1usiness challenes and
ultimately com(etiti!e ad!antae. This (a(er (ro!ides a (roress re(ort on the
dynamic systems technoloies Microsoft has de!elo(ed and deli!ered6 descri1es -hy
in!estin in these technoloies is essential6 and outlines ho- to et started.
1
.
#
This White Pa(er is for informational (ur(oses only. MIC'8S89T M&:*S ;8
W&''&;TI*S6 *<P'*SS6 IMP5I*D 8' ST&T=T8'>6 &S T8 T,* I;98'M&TI8;
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#$$% Microsoft Cor(oration. &ll rihts reser!ed.
Microsoft6 Windo-s6 *+chane6 9orefront6 System Center6 ?ista6 and ?isual Studio are
either reistered trademar4s or trademar4s of Microsoft Cor(oration in the =nited States
and@or other countries. The names of actual com(anies and (roducts mentioned herein
may 1e the trademar4s of their res(ecti!e o-ners.
/
Why Dynamic Systems Matter To Business and IT Professionals
*!ery 1usiness is different6 1ut many of the demands 1usinesses face remain the same:
1. Creatin loyal and (rofita1le customer relationshi(s
#. In!entin and enhancin (roducts or ser!ices
/. Meetin o((ortunities and threats -ith an effecti!e and efficient res(onse in
lo1al connected mar4ets
But (eo(le6 not 1usinesses6 meet these challenes. Peo(le tend to succeed -hen they
ha!e the riht systems6 tools6 and culture6 -hen 1arriers are eliminated to -or4in -ith
customers6 and -hen the riht (riorities6 orani2ation6 and leadershi( are in (lace.
Businesses that ha!e these ca(a1ilities tend to succeed 1ecause (eo(le throuhout the
1usiness are em(o-ered to contri1ute to success as they ta4e on the demands that the
com(any faces e!ery day.
9or (rofessionals to sur!i!e and thri!e -hen they ta4e on 1usiness demands6 the
systems that ena1le their -or4 must 1e -ellAmatched to the challenes they face. We
choose one -ord to descri1e the 4inds of demands 1usiness (eo(le face today:
dynamic. The a1ility of your 1usiness and the (eo(le in it to sur!i!e and thri!e in the
face of these dynamic demands is a function of the ca(a1ility and BfitnessC of the
systems that under(in their -or4.
Dynamic systems are a strateic asset to a com(any 1ecause they increase the
ca(a1ility of a 1usiness and the (eo(le in it to meet dynamic demands -ith a Duic4 and
effecti!e res(onse. &nd dynamic systems technoloiesEthose that ena1le dynamic
ca(a1ility in systemsEare an essential (art of su((ortin the (erformance of
1usinesses and the (eo(le in them.
4
Dynamic demands
are those that are
increasingly
immediate, varied,
and continuously
changing. We call
systems designed to
enable businesses
and the people in
them to meet
dynamic demands
with a quick and
effective response
dynamic systems.
And we call
technologies that
include such
capabilities
dynamic systems
technologies.
So6 -hat does your 1usiness loo4 li4e -hen it im(lements dynamic systemsF
Empowers people with access to information, when they need it. Interation
1et-een users and data6 des4to(s and ser!ers6 and colla1oration 1et-een users
and de(artments is (er!asi!e. Mo1ile users ha!e nearly onAsite le!els of ser!ice
and ca(a1ilities reardless of location.
Automated processes aligned to business goals. Peo(le -or4 smoothly -ith
(rocesses that are automated6 often incor(orated into the technoloy itself6
allo-in IT to 1e alined and manaed accordin to 1usiness needs. &dditional
in!estments in technoloy yield s(ecific6 ra(id6 and measura1le 1enefits to the
com(any.
Security compliance issues under control. SelfA(ro!isionin soft-are and
other technoloies im(ortant for data retention and auditin so that there is
im(ro!ed relia1ility6 lo-ered costs6 and increased ser!ice le!els.
Features the capability to adapt IT services easily to changing business
needs. Ser!ice manaement is im(lemented for all critical issues -ith ser!ice
le!el areements and o(erational re!ie-s esta1lished. The 1usiness is more
a-are of the strateic !alue of its dynamic systems infrastructure in runnin its
o(erations efficiently and stayin ahead of its com(etitors. The 1usiness can
ado(t more technoloy faster and -ith less ris4. Costs are more controlled.
&s sho-n 1elo-6 a central tas4 of 1usiness and IT (rofessionals in dri!in to-ards this
dynamic state is to choose technoloies to in!est in that 1est ena1le the 1usiness6 and
the (eo(le in it6 to 1e 1oth more (roducti!e and 1etter a1le to ada(t to dynamic
1usiness demands.
In!estments in Dynamic Systems Technoloy
Maturity
Im(ro!ement
&ility
Cost
Figure . The right investments in dynamic systems technologies lowers costs while providing the right level of business
value of agility.
G
Dynamic demands
are those that are
increasingly
immediate, varied,
and continuously
changing. We call
systems designed to
enable businesses
and the people in
them to meet
dynamic demands
with a quick and
effective response
dynamic systems.
And we call
technologies that
include such
capabilities
dynamic systems
technologies.
H
While there are 1usiness 1enefits -hen in!estments are made in technoloies that
ena1le more dynamic systems6 the list 1elo- sho-s ho- 1usiness and IT (rofessionals
1enefit6 too.
!usiness "rofessional:
5ess cost
Better u(time
*asier to use
Com(etiti!e ad!antae
IT "rofessional:
5ess cost I(eo(le6 trainin6
(urchaseJ
5ess com(le+ity
5ess security ris4
S(end more time on the 1usiness
Kuality of ser!ice
IT Architect:
Desined for them
Minimi2ed retrainin
'euse code
SelfAcorrectin systems
IT #eveloper:
,iher (roducti!ity @ -or4 hour
Better results Irelia1le6 efficientJ
'elia1ility
9aster time to com(letion
Security and $ompliance "rofessional:
Better trac4in6 re(ortin@ alertin
&utomated res(onse
Better (ro1lem containment
'emediation
IT %perations and Support "rofessionals:
Minimal trainin
Better remote dianostics
Better su((ort tools
Stroner metrics
=nderstandin ho- IT and 1usiness (rofessionals 1enefit from in!estin in technoloies
that ena1le dynamic systems is im(ortant since they are the ones -ho must rise to
meet the challenes (osed daily 1y dynamic 1usiness demands. The more (eo(le are
ena1led 1y systems that can selfAmanae to ada(t to chanin 1usiness demands6 the
more em(o-ered they -ill 1e to contri1ute to the success of the 1usiness.
&nd6 it is the (eo(le -ho must ta4e action that results in more dynamic systems. >ou
can ta4e action6 and you can do it today6 1y understandin Microsofts stratey for
de!elo(in dynamic systems technoloies and the (roducts Microsoft has deli!ered to
date in (ursuit of that stratey.
%
DSI: Microsofts Stratey for Deliverin Dynamic
Systems Technoloy
There are three architectural elements of the dynamic
systems technoloy stratey:
I1J #esign for %perations to ca(ture the di!erse
4no-lede of (eo(le6 such as 1usiness architects
and manaers6 a((lication de!elo(ers6 IT
(rofessionals6 and industry (artners6 1y em1eddin it
-ithin the IT infrastructure itself throuh the use of
system models.
I#J &nowledge'#riven Management that ena1le
systems to ca(ture desired states of confiuration
and health in models 1ased on 1usiness (riorities
and demands6 and uses this inherent 4no-lede to
(ro!ide a le!el of selfAmanaement to systems.
I/J (irtuali)ed Infrastructure to achie!e reater aility
and le!erae e+istin infrastructure 1y consolidatin
system resources into a !irtual ser!ice (ool.
?irtuali2ed infrastructure ma4es it is easier for a
system to Duic4ly add6 su1tract6 mo!e6 or chane the
resources it dra-s u(on to do its -or4.
These three elements are the foundation for 1uildin
dynamic systems. ?irtuali2ed infrastructure mo1ili2es
the resources of the infrastructure6 4no-ledeAdri!en
manaement is the mechanism for (uttin those
resources to -or4 to meet dynamic 1usiness demands6
and desin for o(erations ensures systems are 1uilt -ith
o(erational reDuirements for e+cellence.
While strateies are useful6 they are only as ood as the
e+tent to -hich they are made real in the form of
technoloies a!aila1le today. The section that follo-s
lists and descri1es the technoloies deli!ered as (art of
the Dynamic Systems Initiati!e since its ince(tion in
#$$4.
"
The essence of our stratey is to develo!
and deliver technoloies that ena"le
"usinesses and the !eo!le in them to "e
more !roductive and to "etter ada!t to
dynamic "usiness demands#
The three architectural elements of this
stratey are desin for o!erations$
%no&lede'driven manaement$ and
virtuali(ed infrastructure#
&ccordin to industry analysts6 as much as "$
(ercent of a ty(ical IT 1udet is s(ent on
maintenance6 care and feedin of ser!ers6
o(eratin systems6 storae and net-or4in6 and
the li4e6 rather than 1uildin ne- ca(a1ility for
the 1usiness. &dd to this the need to refresh
and manae des4to( and mo1ile de!ices and
you ha!e a uniDue set of challenes for an IT
infrastructure to face.
'educin the amount s(ent on maintenance is
a -orthy oal. But achie!in '8I in a dynamic
1usiness en!ironment ta4es more than ainin
efficiencies 1y lo-erin TC8 and increasin
(roducti!ity. In a dynamic 1usiness
en!ironment6 -here demands are continuously
chanin6 immediate6 and !aried6 effecti!eness
is larely a function of an a1ility to ada(t to
these demands. This means in!estin in
technoloies that yield s(ecific6 ra(id6
measura1le 1enefits to the 1usiness.
It should 1e clear from this discussion that our
stratey oes 1eyond automatin IT
manaement 1est (ractices6 and is aimed
sDuarely at hel(in IT and 1usiness
(rofessionals to transform their 1usinesses.
The Dynamic Systems Initiative )**+: , Proress -e!ort
We are four years into our ten year stratey to deli!er technoloies that ena1le dynamic
systems. Since the initiati!e to create selfAmanain systems -as announced6 -e ha!e
-or4ed to demonstrate our commitment to inno!ation6 leadershi(6 intero(era1ility and
industry standards 1y:
1. Creatin a technoloy stratey that ca(tures di!erse 4no-lede of (eo(le
throuh modelsL (ro!ides (roducts and ser!ices to selfAmanae IT systemsL and
ena1les !irtuali2ed infrastructure to mo1ili2e other-ise static resources.
#. Deli!erin ITI5MA1ased uidance for o(timi2in the (eo(le and (rocess side of
manain and o(eratin the Windo-sMA1ased systems in increasinly dynamic
en!ironments.
/. Wor4in -ith industry leaders and (artners to introduce the s(ecifications for
manaement infrastructure technoloies to standards communities for
intero(era1ility across all o(eratin en!ironments.
*e+t Step
What are the ne+t ste(s in our strateyF 8ne is to continue to em1ed dynamic
technoloies into our (roducts. &nother is to 1uild u( a li1rary of 4no-lede in
manaement models that can 1e used in a dynamic system architecture. ;e+t6 our oal
is to com(lete the -or4 !irtuali2in the entire soft-are systems stac4. &nd lastly6 -e aim
to continue our -or4 -ith industry standard 1odies and (artners to deli!er the 1enefits
of dynamic systems across heteroeneous en!ironments.

What is im(ortant here is that -e ha!e de!elo(ed technoloies that are a!aila1le for
you to use today to et started on the 3ourney of ma4in your 1usiness more dynamic.
These are sho-n in the ta1le 1elo-.
#SI Technologies, -../
Product Dynamic Systems . Ena"lin /eatures ,rchitectural Elements
IT 0IFE$1$0E
(isual Studio More ro1ust a((lication
More s(eed and Duality throuh modelin
Ide!elo(ment6 (reAde(loyment analysis and
testinJ
Dynamic colla1oration throuh usin a Team
System for ra(id de!elo(ment
SM5 models and set (olicies in early staes in
architecture
Desin for 8(erations
:no-ledeADri!en
Manaement
(irtual Server
and
(irtual "$
&utomate and simulate test en!ironment
includin (roduction systems
Consolidate infrastructure a((lication and
1ranch office ser!er -or4loads
Consolidate and reAhost leacy a((lications
Sim(lify disaster and reco!ery (lannin
Desin for 8(erations
?irtuali2ed Infrastructure
%"E2ATI*3 S1STEMS
)
4indows (ista 9aster and more (recise confiuration throuh
imain de(loyment
BuiltAin a1ility to dianose confiuration issues
and see4 out solutions on the We1
Imae 1ased de(loyment for 1etter su((ort of
!irtuali2ed en!ironments
&d!anced automation scri(tin throuh
Windo-s Po-erShell
;ati!e su((ort of industry manaement
standards includin CIM for instrumentation6
SM56 for modelin local and distri1uted
systems6 and WSAManaement for cross
(latform intero(era1ility do-n to the des4to(
Desin for 8(erations
:no-ledeADri!en
Manaement
?irtuali2ed Infrastructure
4indows Server
I5onhornJ
(to be released in 2008)
BuiltAin manaement 7 Ser!ice Modelin
5anuae to descri1e6 confiure and maintain
ser!er roles
More fle+i1ility and s(eed to de(loyment -ith
roleA1ased confiuration Ithrouh modelinJ
Better use of scarce resources throuh
!irtuali2ation
Kuic4er access to resources throuh an &cti!e
Directory
&d!anced automation scri(tin throuh
Windo-s Po-erShell
Industry standard manaement (rotocol for
crossA(latform intero(era1ility Iincludin SM56
WSAManaement6 CIMJ
Desin for 8(erations
:no-ledeADri!en
Manaement
?irtuali2ed Infrastructure
A""0I$ATI%*S
System $enter
Family of
"roducts
Including:
Operations Manager,
Configuration
Manager,
Capacity Manager,
Reporting Manager,
oft!rid, "er#ice
$es%&
=ses SM5A1ased modelin6 includin
confiuration6 health and ser!ice models for
manaement of (hysical and !irtual ser!er
en!ironments6 and distri1uted a((lications
Connectin the IT lifecycle throuh models
:no-ledeA1ased manaement includin
health monitorin6 Desired Confiuration
Monitorin6 and ca(acity modelin
Dynamic (ro!isionin and soft-are u(date
8rchestration of ITI5 (ractices
&((lication !irtuali2ation
Desin for 8(erations
:no-ledeADri!en
Manaement
?irtuali2ed Infrastructure
Forefront &ile threat and !ulnera1ility manaement
throuh centrali2ed security 4no-lede and
(olicy automation
Desin for 8(erations
:no-ledeADri!en
Manaement
Microsoft Identity
0ifecycle Manager
Pro!ides identity interation@directory
synchroni2ation6 account (ro!isionin@deA
(ro!isionin6 and (ass-ord manaement
Su((orts Windo-s Po-erShell for automation
of administrati!e tas4s
Desin for 8(erations
:no-ledeADri!en
Manaement
?irtuali2ed Infrastructure
1$
Dynamic Systems Technoloies in ,ction: ,n Exchane
)**+ Scenario
This section illustrates the (roress of the Dynamic
Systems Initiati!e6 usin Microsoft *+chane and
technoloies fully deli!ered in #$$" as an e+am(le.
In manain a distri1uted6 1usiness critical system such as
Microsoft *+chane6 IT su((ort teams ha!e t-o
fundamental and onoin tas4s:
1. Maintain hih le!els of (erformance and a!aila1ility
for e+istin users
#. &da(t and e+(and *+chane infrastructure to meet
chanin 1usiness needs.
These functions cannot 1e traded aainst each other6 for
e+am(le6 it is as im(ortant for a 1usiness to interate the
em(loyees of a ne-ly acDuired su1sidiary into *+chane
as it is to ensure that the (erformance of *+chane is not
com(romised for e+istin users.
This 1alancin of reDuirements is at the heart of manain
all dynamic systems6 -hether a system is architected to 1e
ada(ta1le to chane o!er the lonA or short term6 or on an
almost instantaneous 1asis6 as needed.
Whether (lannin a ne- system or e+(andin an e+istin
system6 a critical ste( to ensurin the (erformance and
a!aila1ility of *+chane is to esta1lish a set of 1aselines
definin all 4ey characteristics of each ser!er o(eratin
-ithin the system. &s a minimum these 1aselines need to
include definitions for ho- rele!ant soft-are com(onent
installed on the ser!er should 1e confiured and for the6 the
le!els of (erformance reDuired6 1oth 1y these com(onents
and the system as a -hole.
In the a1sence of DSI technoloies6 the creation of such
information and the monitorin of all com(onents to chec4
com(liance -as a -holly manual (rocess -ell outside the
ca(a1ilities of most *+chane administrators.
With the deli!ery of ne- eneration System Center
(roducts6 -hich use the SM5 modelin de!elo(ed as (art
of the Dynamic Systems Initiati!e6 and the deli!ery of 1estA
(ractice desiredAstate models 1y *+chane and other
11
Service Modelin 0anuae 1SM02: ,
%ey delivera"le of the Dynamic Systems
Initiative
SM5 is a (roduct of the :no-lede Dri!en
Manaement element of the DSI technoloy
stratey. SM5 (ro!ides a common descri(tion
lanuae and modelin (latform across the
entire IT lifecycle.
Microsoft -or4ed closely -ith 4ey industry
!endors6 includin IBM6 Cisco6 Intel and ,e-lett
Pac4ard6 to de!elo( SM5 as a sinle6 eneralA
(ur(ose lanuae to e+(ress manaement
information and architecture in models. &nd
-hile SM5 started out as a Microsoft
technoloy6 the System Definition Model ISDMJ6
to demonstrate our commitment to o(en
standards and intero(era1ility6 -e ha!e since
handed o!er res(onsi1ility for SM5 to an
industry leadin o(en standards rou(.
We ha!e incor(orated SM5 into a num1er of our
(roducts includin ?isual Studio6 Systems
Center family of (roducts6 Windo-s ?ista6 and
Windo-s Ser!er 5onhorn. &nd -e are
committed to continuin to incor(orate SM5
functionality into our (roducts and e+tendin the
use of SM5 -ithin the industry. We antici(ate it
to 1e an industry standard 1y late summer
#$$%.
8ur oal is to hel( ena1le intero(era1le6
automated manaement across not 3ust
Windo-s 1ut the heteroeneous enter(rise.
SM5 has the (otential to ena1le IT (ros6 -ithin
and 1et-een com(anies6 to (ro!ide a 1asis for
them to create models for their s(ecific areas of
e+(ertise Ihard-are6 a((lications6 solution6 etcJ
usin common semantics for their res(ecti!e
models. This is a fundamental reDuirement for
fully intero(era1le manaement across all
as(ects of a dynamic system.
ser!er a((lication de!elo(ers includin the Microsoft *+chane (roduct team6 such
desiredAconfiuration manaement 1ecomes a (ractical reality for all *+chane
systems.
,ere is an e+am(le: usin System Center Confiuration Manaer ISCCMJ A the
successor to System Manaement Ser!er 7 standard6 SM5A1ased *+chane and
Windo-s Ser!er confiuration models6 freely a!aila1le from Microsoft6 can 1e im(orted
and com1ined -ith cor(orate reDuirements for security and com(liance to create
*+chane Ser!er 1aseline confiurations. SCCM -ill then continuously scan the
confiuration of the de(loyed system6 com(arin it aainst its model of the desiredAstate
1aseline6 re(ortin on drift that miht result in com(onents of the system oin out of
com(liance and6 as a((ro(riate6 orchestratin chane or the de(loyment of u(dates to
return the system com(liance. 5i4e-ise6 SM5A1ased manaement (ac4s for *+chane
can 1e im(orted to System Center 8(erations Manaer 7 the successor to Microsoft
8(erations Manaer 7 to monitor the health and cross ser!er de(endencies of the
*+chane system6 endAtoAend and of the state of each of its indi!idual com(onents.
To com(lement this inno!ati!e a((roach to manain the soft-are resources6 the ne+t
!ersion of Windo-s Ser!er6 Pro3ect B5onhorn6C adds the (otential for ra(id hard-are
resource (ro!isionin. ;e- !irtuali2ation technoloies in the o(eratin system -ill allo-
solutions li4e System Center 8(erations Manaer to -or4 in con3unction -ith System
Center ?irtual Machine Manaer to monitor the health of li!e (roduction machine
imaes6 hotAaddin and remo!in '&M and other hard-are resources automatically to
o(timi2e (erformance and maintain defined ser!ice le!els.
=sed toether6 these features hel( ma4e dynamic systems a (ractical reality6 one
-here the increased aility afforded 1y technoloy ad!ances can 1e achie!ed -ithout
an e+(onential increase in su((ort costs.
This is 3ust one e+am(le of an area -here the riht technoloies can remo!e o1stacles
that are slo-in do-n your 1usiness and IT staff. Without this technoloy6 IT
Professionals s(end countless hours on maintenance acti!ities instead of (artnerin
-ith the 1usiness to create ne- ca(a1ilities. This means your 1usiness is slo-er to
res(ond6 is carryin hiher maintenance costs6 and is s(endin less time creatin its
future. This is not a reci(e for uaranteed success. Instead6 you need to in!est in
technoloies that -ill deli!er the aility needed for 1ein successful in a com(etiti!e
mar4et(lace.
1#
3o& to 4et Started Today
56 Identify &here you are and &here you &ant to "e on the infrastructure o!timi(ation
7ourney
Microsoft has technoloies a!aila1le no- so you can start the 3ourney to-ards dynamic
systems today. So6 -here should you start6 and -here do you -ant to oF Microsoft
(ro!ides infrastructure o(timi2ation uidance that hel(s you to understand -here you
are on the (ath to-ards more dynamic systems ca(a1ility. I8 allo-s orani2ations to
o1tain immediate 1enefit and ro- o!er time.
Figure -. The Infrastructure %ptimi)ation 5I%6 model provides a path for the drive towards more dynamic
systems
!asic A infrastructure that reDuires constant manual monitorin and re(airs.
Standardi)ed A infrastructure -ith automated systems manaement and
automated identity and access manaement.
2ationali)ed A infrastructure -ith increased !irtuali2ation6 (roacti!e security and
confiuration (olicies that ena1le selfA(ro!isionin.
#ynamic A infrastructure that 1ecomes a strateic asset and ena1les (eo(le
throuhout the enter(rise to do more to ad!ance the 1usiness.
=nderstandin -here you are on this (ath is im(ortant 1ecause it also hel(s you ma( to
the technoloies -e recommend as most a((ro(riate for your le!el of infrastructure
o(timi2ation. ?isit ---.microsoft.com@io for more information on infrastructure
o(timi2ation6 includin a free6 onAline infrastructure o(timi2ation selfAassessment tool.
1/
5) Invest in a short list of technoloies that address your %ey "usiness issues
Besides startin off from the riht (lace6 its im(ortant to start off -ith a manaea1le
num1er of initiati!es for Duic4 -ins and solutions to immediate needs. When you set
out to ma4e your orani2ation more dynamic6 you do not ha!e to address e!erythin at
once. >ou can start -ith s(ecific (ro3ects that address 4ey 1usiness issues6 usin
Microsoft technoloy desined to hel( you achie!e the desired results. 9or more
information on the a1o!e mentioned technoloies6 !isit ---.Microsoft.com@dsi.
58 0oo% strateically at solutions that ena"le dynamic ca!a"ility
Many technoloies are 1ein de!elo(ed throuhout the industry that su((ort increases
in dynamic ca(a1ility. It is im(ortant to ta4e a loo4 at these and6 1ased on -here you
are and -here you -ant to 1e alon the infrastructure o(timi2ation (ath6 select
technoloies that -ill deli!er the most !alue in increasin your dynamic ca(a1ility.
8ne industry leadin e+am(le of an o(en standard (romotin intero(era1ility is Ser!ice
Modelin 5anuae ISM5J6 formerly SDM. SDM -as mor(hed into SM5 after feed1ac4
and discussions -ith industry (artners such as IBM. 8riinally de!elo(ed 1y Microsoft
and 1ased on its research in ser!ice modelin6 SM5 is 1ein further de!elo(ed 1y an
o(en industry consortium. SM5 (ro!ides a rich set of constructs for creatin models of
com(le+ IT ser!ices and systems for translation and intero(era1ility.

Conclusion
When it comes to technoloies that hel( increase 1usiness aility6 in some circles it
seems li4e the con!ersation is al-ays stuc4 in first ear on a Bfutures discussion.C That
does not need to 1e the case. There is (lenty you can do no- to start on the 3ourney
to-ards more dynamic systems. &nd you can start that 3ourney in a num1er of -ays6
1ased on -here you are on the infrastructure o(timi2ation (ath and usin the offerins
Microsoft has a!aila1le today.
We in!ite you to ta4e us alon -ith you on your 3ourney. We encourae you to e!aluate
and in!est in the technoloies -e offer today. &nd -e recommend that you stay tuned
as -e continue de!elo(in and deli!erin technoloies you can ta4e ad!antae of as
you continue your Duest to create a more aile 1usiness. &s -e ta4e this 3ourney -ith
you6 you can e+(ect us to continue to -or4 to demonstrate the industry leadershi(6
inno!ation6 and commitments to intero(era1ility and industry standards reDuired to
de!elo( and deli!er technoloies that -ill hel( you ma4e a real difference in the
dynamic ca(a1ility of your systems6 the aility of your 1usiness6 and the readiness of
your (eo(le to (erform to their fullest ca(a1ilities.
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