A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories Indexed & Listed at: Ulrich's Periodicals Directory , ProQuest, U.S.A., EBSCO Publishing, U.S.A., Cabells Directories of Publishing Opportunities, U.S.A., Open J-Gage, India [link of the same is duly available at Inflibnet of University Grants Commission (U.G.C.)], Index Copernicus Publishers Panel, Poland with IC Value of 5.09 & number of libraries all around the world. Circulated all over the world & Google has verified that scholars of more than 2980 Cities in 165 countries/territories are visiting our journal on regular basis. #round $loor% Buildin& 'o( )*+)-,-)% Devi Bh!w!n B!-!r% JA#AD.R / )01 **0% 2!3un!n!&!r% .!ry!n!% 'DA http4//i5rc3(or&(in/ VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ ii CONTENTS Sr. No. TITLE & NAME OF THE AUTHOR (S) Page No. 1( IMPACT OF ORGANISED RETAIL ON UNORGANISED RETAIL IN INDIA CMA JAYASHREE RAMANAN & DR. K.P.V.RAMANAKUMAR 1 2( AN ANALYSIS OF EMPLOYEE RETENTION PREVAILING IN MANUFACTURING INDUSTRY IN HOSUR, TAMIL NADU DR. B. N. SIVAKUMAR, DR. V. NAVANEETHAKUMAR & K. R. KUMAR 3 3( HRD PRACTICES IN BANKS: A STUDY WITH REFERENCE TO PUBLIC AND PRIVATE SECTOR BANKS DR. P. SUCHITRA 7 ( PRE!PURCHASE INFORMATION SEARCH BEHAVIOUR OF RURAL CONSUMERS TOWARDS PRE!OWNED CARS DR. M. UMA MAHESWARI & DR. M. JEZER JEBANESAN 13 "( LINKING EMOTIONAL INTELLIGENCE, SALES PERFORMANCE AND SALES SUCCESS OF RETAIL SALESPEOPLE: A REVIEW APPROACH DR. M. M. MUNSHI & SANJAY HANJI 1# $( REASONS AND E%PECTATIONS OF CUSTOMERS TOWARDS SHAMPOO BRANDS KHAWAJA MUBEENUR RAHMAN & DR. ROSHAN KAZI 2 7( TEAM FORMATION STRATEGIES BASED ON PERSONALITY TYPES AND COMMUNICATION STYLES TO IMPROVE TEAM EFFECTIVENESS DR. MARY CHERIAN & DR. KIRUPA PRIYADARSHINI M. 2& &( MICROFINANCE CRISIS IN ANDHRA PRADESH AND REGULATORY RESPONSE K. LAKSHMI & DR. S. VASANTHA 32 #( COST OPTIMI'ATION THROUGH (INTERNAL TALENT RETENTION STRATEGIES): AN ANALYTICAL STUDY DR. SONALI DHARMADHIKARI 37 1*( TALENT MANAGEMENT: A NEW CORPORATE MANTRA K. USHA 2 11( RATIONALITY AND EMOTIONALITY IN CUSTOMERS) ADVERTISING AND BRAND ELEMENT RECOLLECTION: A STUDY ON LOYAL CUSTOMERS OF CERTAIN BRANDS VINOD URATH & N. R. NARAYANAN " 12( INDUSTRIAL!CORPORATE SOCIAL RESPONSIBILITY KONDA SANTOSH KUMAR & GHANATHE RAMESH # 13( BRING YOUR OWN DEVICE +BYOD,: AN EMPIRICAL STUDY ACROSS INDUSTRIES RINKU MAHINDRU " 1( FOREIGN BANKS IN INDIA: A LITERATURE REVIEW NEHA NAINWAL "& 1"( COST-BENEFIT ANALYSIS OF BUS TRANSPORT IN KUMBAKONAM REGION OF TAMIL NADU DR. C. KUMARAN $3 1$( RELATIONSHIP BETWEEN INDIAN CAPITAL MARKET AND FOREIGN INSTITUTIONAL INVESTMENT DR. SUMAN DAHIYA GAINA $$ 17( AN ANALYSIS OF EFFECTS OF ENVIRONMENTAL PERFORMANCE OF CONSUMER GOODS INDUSTRY AND THE FINANCIAL PERCEPTION OF THE INVESTORS: A COMPARISON OF INDIAN AND US FIRMS AMOGH TALAN 71 1&( DESIRED CONTRIBUTION: IMPACT OF PENSION FUND MANAGERS PERFORMANCE ON RISK AND RETURN SATHISHA H K, SOWMYA G S & SUSHMA K 7$ 1#( AGE WISE STUDY OF JOB SATISFACTION OF DELHI UNIVERSITY FACULTY NARANDER KUMAR NIGAM & SAUMYA JAIN &7 2*( THE EFFECT OF OWNERSHIP STRUCTURE ON AUDIT .UALITY ROYA DARABI & NOTASH MOGHADAM # 21( A REFLECTION ON THE NATURE OF CORPORATE GOVERNANCE IN INDIA SHWETA SATIJA 1** 22( THE PERCEPTION OF AGRICULTURAL STUDENTS AND SELF!EMPLOYMENT IN AGRIBUSINESS: A CASE STUDY OF STUDENTS OF UNIVERSITY FOR DEVELOPMENT STUDIES, GHANA HUDU ZAKARIA, HAMZA ADAM & AFISHATA MOHAMMED ABUJAJA 1* 23( ISLAMIC BANKING AND IJARAH FINANCING IN PAKISTAN KALSOOM AKHTAR, AIMAN CHISHTI, SAMRA KANWAL, NADIA ASLAM & SOBIA ASLAM 1*# 2( ENVIRONMENTAL AUDIT: STEP TOWARDS SUSTAINABLE DEVELOPMENT DR. S. K. JHA 11& 2"( CHIT FUND! ROTATION OF MONEY NAZIA ABBAS ABIDI 122 2$( CURRENCY DEVALUATION: A STORY FROM 1#$$ TO 2*13 REKHA RANI 12 27( CHILD LABOUR AND TRADE LIBERALISATION SIDDHARTH RATHORE 12# 2&( CORPORATE SOCIAL RESPONSIBILITY IN INDIAN BANKING SECTOR: A STUDY OF SONIPAT BRANCHES KAVERI HANS & DR. MANISHA 13 2#( AN ASSESSMENT ON JOB SATISFACTION OF ACADEMIC EMPLOYEES: A SURVEY ON ETHIOPIAN PRIVATE INSTITUTIONS OF HIGHER LEARNING MULU ADERIE ALEMU 13& 3*( REGULATIONS IN INDIAN CORPORATE DEBT MARKET ANSHIKA AGARWAL 1"
RE.UEST FOR FEEDBACK & DISCLAIMER 1" VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ iii CHIEF PATRON PROF/ K/ K/ AGGARWAL ,h!ir3!n% M!l!viy! '!tion!l nstitute of 6echnolo&y% J!ipur (An in!i!"!# $% N&!i$n&' I()$*!&n+# & %"'', %"n-#- ., Mini!*, $% H"(&n R#$"*+# D#/#'$)(#n!, G$/#*n(#n! $% In-i&0 ,h!ncellor% 7( R( M!n&!l!3 8niversity% #ur&!on ,h!ncellor% 9in&!y!:s 8niversity% $!rid!b!d $ounder ;ice-,h!ncellor ()<<=->**=)% #uru #obind "in&h ndr!pr!sth! 8niversity% Delhi ?@( Pro ;ice-,h!ncellor% #uru J!3bheshw!r 8niversity% .is!r
FOUNDER PATRON LATE SH/ RAM BHAJAN AGGARWAL $or3er "t!te Minister for .o3e A 6ouris3% #overn3ent of .!ry!n! $or3er;ice-President% D!dri ?duc!tion "ociety% ,h!rBhi D!dri $or3erPresident% ,hin!r "ynte@ 9td( (6e@tile Mills)% Bhiw!ni
CO-ORDINATOR DR/ SAMBHAV GARG $!culty% "hree R!3 nstitute of Business A M!n!&e3ent% 8r5!ni
ADVISORS DR/ PRIYA RANJAN TRIVEDI ,h!ncellor% 6he #lob!l Open 8niversity% '!&!l!nd PROF/ M/ S/ SENAM RAJU Director A( ,( D(% "chool of M!n!&e3ent "tudies% (#('(O(8(% 'ew Delhi PROF/ M/ N/ SHARMA ,h!ir3!n% M(B(A(% .!ry!n!,olle&e of 6echnolo&y A M!n!&e3ent% 7!ith!l PROF/ S/ L/ MAHANDRU Princip!l (Retd()% M!h!r!5!A&r!sen,olle&e% J!&!dhri
EDITOR PROF/ R/ K/ SHARMA Professor% Bh!rti ;idy!peeth 8niversity nstitute of M!n!&e3ent A Rese!rch% 'ew Delhi
CO-EDITOR DR/ BHAVET $!culty% "hree R!3 nstitute of Business A M!n!&e3ent% 8r5!ni
LEGAL ADVISORS JITENDER S/ CHAHAL Advoc!te% Pun5!b A .!ry!n! .i&h ,ourt% ,h!ndi&!rh 8(6( CHANDER BHUSHAN SHARMA Advoc!te A ,onsult!nt% District ,ourts% 2!3un!n!&!r !t J!&!dhri
SUPERINTENDENT SURENDER KUMAR POONIA
VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ v CALL FOR MANUSCRIPTS Ce invite unpublished novel% ori&in!l% e3piric!l !nd hi&h Du!lity rese!rch worB pert!inin& to recent develop3ents A pr!ctices in the !re!s of ,o3puter "cience A Applic!tionsE ,o33erceE BusinessE $in!nceE M!rBetin&E .u3!n Resource M!n!&e3entE #ener!l M!n!&e3entE B!nBin&E ?cono3icsE 6ouris3 Ad3inistr!tion A M!n!&e3entE ?duc!tionE 9!wE 9ibr!ry A nfor3!tion "cienceE Defence A "tr!te&ic "tudiesE ?lectronic "cienceE ,orpor!te #overn!nceE ndustri!l Rel!tionsE !nd e3er&in& p!r!di&3s in !llied sub5ects liBe Accountin&E Accountin& nfor3!tion "yste3sE Accountin& 6heory A Pr!cticeE Auditin&E Beh!vior!l Accountin&E Beh!vior!l ?cono3icsE ,orpor!te $in!nceE ,ost Accountin&E ?cono3etricsE ?cono3ic Develop3entE ?cono3ic .istoryE $in!nci!l nstitutions A M!rBetsE $in!nci!l "ervicesE $isc!l PolicyE #overn3ent A 'on Profit Accountin&E ndustri!l Or&!ni-!tionE ntern!tion!l ?cono3ics A 6r!deE ntern!tion!l $in!nceE M!cro ?cono3icsE Micro ?cono3icsE Rur!l ?cono3icsE ,o-oper!tionE De3o&r!phy4 Develop3ent Pl!nnin&E Develop3ent "tudiesE Applied ?cono3icsE Develop3ent ?cono3icsE Business ?cono3icsE Monet!ry PolicyE Public Policy ?cono3icsE Re!l ?st!teE Re&ion!l ?cono3icsE Politic!l "cienceE ,ontinuin& ?duc!tionE 9!bour Celf!reE PhilosophyE Psycholo&yE "ociolo&yE 6!@ Accountin&E Advertisin& A Pro3otion M!n!&e3entE M!n!&e3ent nfor3!tion "yste3s (M")E Business 9!wE Public Responsibility A ?thicsE ,o33unic!tionE Direct M!rBetin&E ?-,o33erceE #lob!l BusinessE .e!lth ,!re Ad3inistr!tionE 9!bour Rel!tions A .u3!n Resource M!n!&e3entE M!rBetin& Rese!rchE M!rBetin& 6heory A Applic!tionsE 'on-Profit Or&!ni-!tionsE Office Ad3inistr!tion/M!n!&e3entE Oper!tions Rese!rch/"t!tisticsE Or&!ni-!tion!l Beh!vior A 6heoryE Or&!ni-!tion!l Develop3entE Production/Oper!tionsE ntern!tion!l Rel!tionsE .u3!n Ri&hts A DutiesE Public Ad3inistr!tionE Popul!tion "tudiesE Purch!sin&/M!teri!ls M!n!&e3entE Ret!ilin&E "!les/"ellin&E "ervicesE "3!ll Business ?ntrepreneurshipE "tr!te&ic M!n!&e3ent PolicyE 6echnolo&y/nnov!tionE 6ouris3 A .ospit!lityE 6r!nsport!tion DistributionE Al&orith3sE Artifici!l ntelli&enceE ,o3pilers A 6r!nsl!tionE ,o3puter Aided Desi&n (,AD)E ,o3puter Aided M!nuf!cturin&E ,o3puter #r!phicsE ,o3puter Or&!ni-!tion A ArchitectureE D!t!b!se "tructures A "yste3sE Discrete "tructuresE nternetE M!n!&e3ent nfor3!tion "yste3sE Modelin& A "i3ul!tionE 'eur!l "yste3s/'eur!l 'etworBsE 'u3eric!l An!lysis/"cientific ,o3putin&E Ob5ect Oriented Pro&r!33in&E Oper!tin& "yste3sE Pro&r!33in& 9!n&u!&esE RoboticsE "y3bolic A $or3!l 9o&icE Ceb Desi&n !nd e3er&in& p!r!di&3s in !llied sub5ects( Anybody c!n sub3it the 0123 4156 of unpublished novelE ori&in!lE e3piric!l !nd hi&h Du!lity 7808974: ;17</=9>?047@53 anytime in M.S. Word format !fter prep!rin& the s!3e !s per our GUIDELINES FOR SUBMISSIONE !t our e3!il !ddress i(e( infoi5rc3F&3!il(co3 or online by clicBin& the linB 1>A@>8 0?B=@00@1> !s &iven on our website (FOR ONLINE SUBMISSION, CLICK HERE)( GUIDELINES FOR SUBMISSION OF MANUSCRIPT )( COVERING LETTER FOR SUBMISSION: DATED: CCCCCCCCCCCCC THE EDITOR JR,M "ub5ect4 SUBMISSION OF MANUSCRIPT IN THE AREA OF / +8/D/ F@>9>48EM97<83@>DEHRMEG8>879A M9>9D8=8>3EE41>1=@40EP064:1A1D6EL9;EC1=5?387EITEE>D@>887@>DEM93:8=93@40E13:87, 5A8908 0584@26, DEAR SIREMADAM Ple!se find 3y sub3ission of 3!nuscript entitled GHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH: for possible public!tion in your 5ourn!ls( hereby !ffir3 th!t the contents of this 3!nuscript !re ori&in!l( $urther3ore% it h!s neither been published elsewhere in !ny l!n&u!&e fully or p!rtly% nor is it under review for public!tion elsewhere( !ffir3 th!t !ll the !uthor (s) h!ve seen !nd !&reed to the sub3itted version of the 3!nuscript !nd their inclusion of n!3e (s) !s co-!uthor (s)( Also% if 3y/our 3!nuscript is !ccepted% /Ce !&ree to co3ply with the for3!lities !s &iven on the website of the 5ourn!l A you !re free to publish our contribution in !ny of your 5ourn!ls( NAME OF CORRESPONDING AUTHOR4 Desi&n!tion4 Affili!tion with full !ddress% cont!ct nu3bers A Pin ,ode4 Residenti!l !ddress with Pin ,ode4 Mobile 'u3ber (s)4 9!ndline 'u3ber (s)4 ?-3!il Address4 Altern!te ?-3!il Address4 NOTES4 !) 6he whole 3!nuscript is reDuired to be in ONE MS WORD FILE only (pdf( version is li!ble to be re5ected without !ny consider!tion)% which will st!rt fro3 the coverin& letter% inside the 3!nuscript( b) 6he sender is reDuired to 3entionthe followin& in the SUBJECT COLUMN of the 3!il4 N8; M9>?047@53 217 R8F@8; @> 3:8 9789 12 ($in!nce/M!rBetin&/.RM/#ener!l M!n!&e3ent/?cono3ics/Psycholo&y/9!w/,o3puter/6/ ?n&ineerin&/M!the3!tics/other% ple!se specify) c) 6here is no need to &ive !ny te@t in the body of 3!il% e@cept the c!ses where the !uthor wishes to &ive !ny specific 3ess!&e w(r(t( to the 3!nuscript( d) 6he tot!l si-e of the file cont!inin& the 3!nuscript is reDuired to be below "** KB( e) Abstr!ct !lone will not be considered for review% !nd the !uthor is reDuired to sub3it the co3plete 3!nuscript in the first inst!nce( f) 6he 5ourn!l &ives !cBnowled&e3ent w(r(t( the receipt of every e3!il !nd in c!se of non-receipt of !cBnowled&3ent fro3 the 5ourn!l% w(r(t( the sub3ission of 3!nuscript% within two d!ys of sub3ission% the correspondin& !uthor is reDuired to de3!nd for the s!3e by sendin& sep!r!te 3!il to the 5ourn!l( >( MANUSCRIPT TITLE: 6he title of the p!per should be in ! )> point ,!libri $ont( t should be bold typed% centered !nd fully c!pit!lised( 0( AUTHOR NAME +S, & AFFILIATIONS: 6he !uthor (s) 2?AA >9=8% G80@D>93@1>% 922@A@93@1> (s)% 9GG7800% =1B@A8EA9>GA@>8 >?=B870% !nd 8=9@AE9A387>938 8=9@A 9GG7800 should be in it!lic A ))-point ,!libri $ont( t 3ust be centered underne!th the title( +( ABSTRACT: Abstr!ct should be in fully it!lici-ed te@t% not e@ceedin& >1* words( 6he !bstr!ct 3ust be infor3!tive !nd e@pl!in the b!cB&round% !i3s% 3ethods% results A conclusion in ! sin&le p!r!( Abbrevi!tions 3ust be 3entioned in full( VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ vi
1( KEYWORDS: Abstr!ct 3ust be followed by ! list of Beywords% sub5ect to the 3!@i3u3 of five( 6hese should be !rr!n&ed in !lph!betic order sep!r!ted by co33!s !nd full stops !t the end( I( MANUSCRIPT: M!nuscript 3ust be in BRITISH ENLISH prep!red on ! st!nd!rd A+ si-e !ORTR"IT SETTIN !"!ER( t 3ust be prep!red on ! sin&le sp!ce !nd sin&le colu3n with )J 3!r&in set for top% botto3% left !nd ri&ht( t should be typed in = point ,!libri $ont with p!&e nu3bers !t the botto3 !nd centre of every p!&e( t should be free fro3 &r!33!tic!l% spellin& !nd punctu!tion errors !nd 3ust be thorou&hly edited( K( HEADINGS: All the he!din&s should be in ! )* point ,!libri $ont( 6hese 3ust be bold-f!ced% !li&ned left !nd fully c!pit!lised( 9e!ve ! bl!nB line before e!ch he!din&( =( SUB!HEADINGS: All the sub-he!din&s should be in ! = point ,!libri $ont( 6hese 3ust be bold-f!ced% !li&ned left !nd fully c!pit!lised( <( MAIN TE%T: 6he 3!in te@t should follow the followin& seDuence4 INTRODUCTION REVIEW OF LITERATURE NEEDEIMPORTANCE OF THE STUDY STATEMENT OF THE PROBLEM OBJECTIVES HYPOTHESES RESEARCH METHODOLOGY RESULTS & DISCUSSION FINDINGS RECOMMENDATIONSESUGGESTIONS CONCLUSIONS SCOPE FOR FURTHER RESEARCH ACKNOWLEDGMENTS REFERENCES APPENDI%EANNE%URE t should be in ! = point ,!libri $ont% sin&le sp!ced !nd 5ustified( 6he 3!nuscript should prefer!bly not e@ceed #$$$ WORDS( )*( FIGURES &TABLES: 6hese should be si3ple% cryst!l cle!r% centered% sep!r!tely nu3bered Aself e@pl!ined% !nd 3@3A80 =?03 B8 9B1F8 3:8 39BA8E2@D?78( S1?7480 12 G939 0:1?AG B8 =8>3@1>8G B8A1; 3:8 39BA8E2@D?78( t should be ensured th!t the t!bles/fi&ures !re referred to fro3 the 3!in te@t( ))( E.UATIONS:6hese should be consecutively nu3bered in p!rentheses% hori-ont!lly centered with eDu!tion nu3ber pl!ced !t the ri&ht( )>( REFERENCES: 6he list of !ll references should be !lph!betic!lly !rr!n&ed( 6he !uthor (s) should 3ention only the !ctu!lly utilised references in the prep!r!tion of 3!nuscript !nd they !re supposed to follow H97F97G S36A8 12 R82878>4@>D( 6he !uthor (s) !re supposed to follow the references !s per the followin&4 All worBs cited in the te@t (includin& sources for t!bles !nd fi&ures) should be listed !lph!betic!lly( 8se (8G/) for one editor% !nd (8G/0, for 3ultiple editors( Chen listin& two or 3ore worBs by one !uthor% use --- (>*@@)% such !s !fter 7ohl ()<<K)% use --- (>**))% etc% in chronolo&ic!lly !scendin& order( ndic!te (openin& !nd closin&) p!&e nu3bers for !rticles in 5ourn!ls !nd for ch!pters in booBs( 6he title of booBs !nd 5ourn!ls should be in it!lics( Double Duot!tion 3!rBs !re used for titles of 5ourn!l !rticles% booB ch!pters% dissert!tions% reports% worBin& p!pers% unpublished 3!teri!l% etc( $or titles in ! l!n&u!&e other th!n ?n&lish% provide !n ?n&lish tr!nsl!tion in p!rentheses( 6he loc!tion of endnotes within the te@t should be indic!ted by superscript nu3bers(
PLEASE USE THE FOLLOWING FOR STYLE AND PUNCTUATION IN REFERENCES: BOOKS Bowerso@% Don!ld J(% ,loss% D!vid J(% ()<<I)% L9o&istic!l M!n!&e3ent(L 6!t! Mc#r!w% .ill% 'ew Delhi( .unBer% .(9( !nd A(J( Cri&ht ()<I0)% L$!ctors of ndustri!l 9oc!tion in OhioL Ohio "t!te 8niversity% 'i&eri!( CONTRIBUTIONS TO BOOKS "h!r3! 6(% 7w!tr!% #( (>**=) ?ffectiveness of "oci!l Advertisin&4 A "tudy of "elected ,!3p!i&ns% ,orpor!te "oci!l Responsibility% ?dited by D!vid ,rowther A 'ichol!s ,!p!ldi% Ash&!te Rese!rch ,o3p!nion to ,orpor!te "oci!l Responsibility% ,h!pter )1% pp >=K-0*0( JOURNAL AND OTHER ARTICLES "che3enner% R(C(% .uber% J(,( !nd ,ooB% R(9( ()<=K)% L#eo&r!phic Differences !nd the 9oc!tion of 'ew M!nuf!cturin& $!cilities%L Journ!l of 8rb!n ?cono3ics% ;ol( >)% 'o( )% pp( =0-)*+( CONFERENCE PAPERS #!r&% "!3bh!v (>*)))4 LBusiness ?thicsL P!per presented !t the Annu!l ntern!tion!l ,onference for the All ndi! M!n!&e3ent Associ!tion% 'ew Delhi% ndi!% )</>> June( UNPUBLISHED DISSERTATIONS AND THESES 7u3!r "( (>*)))4 L,usto3er ;!lue4 A ,o3p!r!tive "tudy of Rur!l !nd 8rb!n ,usto3ers%L 6hesis% 7uruBshetr! 8niversity% 7uruBshetr!( ONLINE RESOURCES Alw!ys indic!te the d!te th!t the source w!s !ccessed% !s online resources !re freDuently upd!ted or re3oved( WEBSITES #!r&% Bh!vet (>*)))4 6ow!rds ! 'ew '!tur!l #!s Policy% Politic!l CeeBly% ;iewed on J!nu!ry *)% >*)> http4//epw(in/user/view!bstr!ct(5sp VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ ) IMPACT OF ORGANISED RETAIL ON UNORGANISED RETAIL IN INDIA
INTRODUCTION ccordin& to the #lob!l Ret!il Develop3ent nde@ >*)>% ndi! r!nBs fifth !3on&st the top 0* e3er&in& 3!rBets for ret!il( ndi! is one of the 3ost pro3isin& ret!il destin!tions in the world( Ret!ilin& includes !ll the !ctivities involved in sellin& &oods or services directly to the fin!l consu3er for person!l use( t is the fin!l st!&e in the distribution process( 6he recent !nnounce3ent of !llowin& )**M $D in sin&le br!nds !nd 1)M $D in 3ulti- br!nd % h!s ch!n&ed the business dyn!3ics in the country( 6he p!per discusses the i3p!ct of or&!ni-ed ret!il on the unor&!ni-ed sector in ndi!( "3!ll ret!ilers !re concerned !bout this new develop3ent !nd !re ch!n&in& their str!te&ies to succeed in the current conte@t(
OBJECTIVE OF THE STUDY AND METHODOLOGY 6he ob5ective of the study is to !n!lyse the current ret!il scen!rio in ndi! !nd the i3p!ct of or&!ni-ed ret!il on the s3!ll ret!ilers in the unor&!ni-ed sector( 6he p!per is b!sed on c!se studies% st!tistic!l d!t!% ! thorou&h !n!lytic!l !nd lo&ic!l underst!ndin& of v!rious rese!rch p!pers% booBs% reports% 5ourn!ls% newsp!pers !nd online 3!teri!l(
INDIAN RETAIL SECTOR! CURRENT SCENARIO Accordin& to Delloitte Report J!n >*)0- ndi!n Ret!il Report Openin& 3ore doors% the ndi!n ret!il industry h!s &rown )*(IM between >*)* !nd >*)> !nd or&!ni-ed ret!il constitutes =M of the tot!l ret!il industry with <>M constitutin& the unor&!ni-ed ret!il( 6he ndi!n ret!il is divided into > c!te&ories- or&!ni-ed !nd unor&!ni-ed ret!il( Or&!ni-ed ret!il refers to tr!din& !ctivities by licensed ret!ilers % who !re re&istered for s!les t!@% inco3e t!@ !nd includes ret!il ch!ins !nd l!r&e priv!tely owned ret!il businesses( On the other h!nd% unor&!ni-ed ret!il constitutes the tr!dition!l for3!ts of low cost ret!ilin&% convenience stores % h!rdw!re shop !t the corner of the street sellin& everythin& fro3 b!throo3 fittin&s to p!ints !nd s3!ll construction tools % 3o3 !nd pop shops% loc!l Bir!n! shops% p!n !nd beedi shops% h!nd c!rt !nd p!ve3ent vendors !nd street h!wBers(
CHARACTERISTICS OF UNORGANI'ED RETAIL "3!ll store( 7ir!n!) ret!ilin& is one of the e!siest w!ys for &ener!tin& self -e3ploy3ent !s it reDuires li3ited invest3ent in l!nd% l!bor !nd c!pit!l( t is &ener!lly f!3ily run business% l!cBs st!nd!rdi-!tion !nd the ret!ilers who run the store l!cB educ!tion% e@perience !nd e@pertise( 8nor&!ni-ed ret!il is still predo3in!tin& over or&!ni-ed ret!il in ndi!( 6he re!sons !re )( n s3!ller towns !nd se3i-urb!n !re!s% there !re 3!ny tr!dition!l ret!ilers % which !re f!3ily business runnin& for 3ore th!n one &ener!tion( >( 6hese Bir!n! shops h!ve their own efficient 3!n!&e3ent syste3 !nd !nd h!ve understood their custo3ers: better !nd !re !ble to s!tisfy the custo3ers( 6hey !re !ble to efficiently c!ter to the needs of the custo3ers % which is ! very stron& point for their e@istence inspite of thre!t fro3 or&!ni-ed ret!il( 0( A l!r&e nu3ber of worBin& cl!ss in ndi! !re d!ily w!&e e!rners % who procure fro3 the s3!ll ret!il shop s3!ll Du!ntities for their supper( 6hey tot!lly rely upon these s3!ll shops for their food ite3s( +( Also the se!son!l worBers % durin& the period of une3ploy3ent purch!se fro3 Bir!n! stores on credit !nd cle!r their dues when they &et p!id( 6his credit f!cility is ! &re!t boon for these cl!ss of worBers( 1( Another i3port!nt ch!r!cteristic of unor&!ni-ed ret!il is the pro@i3ity of the store( t is the convenience store for the custo3er( A VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ > I( 6hese stores oper!te 3ostly fro3 their own pre3ises !nd thus s!ve on rent!l p!y3ent( K( 6hese stores !re f!3ily run business !nd hence the l!bor cost involved is 3ini3!l( =( As they oper!te fro3 their ho3e they c!n p!y for the utilities !t residenti!l r!tes( <( 8nor&!ni-ed ret!il supports ! l!r&e chunB of popul!tion% providin& direct e3ploy3ent to 0<%1**%*** individu!ls( 6here is no w!y &overn3ent c!n i&nore this found!tion stone of the ndi!n econo3y( R(;!idy!n!th!n(>*)*) in the !rticle Nour 7ir!n!s deserve better includin& ! 3inistry of their own h!s st!ted th!t 3ore th!n )>1 l!Bh Bir!n! stores provide ! source of livelihood to )I crore people( 6he ret!il tr!de suffers fro3 two 3!5or h!ndic!ps / one% non-!v!il!bility of credit !nd !nother is the bribe one h!s to p!y to the &overn3ent b!bus ( 6he perenni!l proble3 f!ced by the tr!dition!l ret!il tr!de is the Nor&!ni-ed N d!coity by 3inions of the st!te( 6hey need to bribe the cops% bribe the 3unicip!l !uthorities !nd other loc!l &oons( 6here is need for level pl!yin& with !ccess to !fford!ble credit !nd !bolition of inspector r!5 in the for3 of h!r!ss3ent by v!rious !r3s of the &overn3ent( 6he well est!blished or&!ni-ed ret!il sector in ndi! !re P!nt!loon ret!il% "hoppers: "top% "pencers% .ypercity% 9ifestyle% Reli!nce etc ( Over >*%*** new ret!il outlets !re e@ected to open within this se&3ent( Accordin& to the study conducted by ,R?R C(P( 'o( >>> (>**=)%( MA6.?C JO"?P. A O6.?R") unor&!ni-ed ret!ilers in the vicinity of the or&!ni-ed ret!ilers e@perienced decline in their business volu3es !nd profit in the initi!l ye!rs( .owever% the ne&!tive i3p!ct we!Bens over ti3e( t w!s !lso found th!t there w!s no evidence of decline in e3ploy3ent in the unor&!ni-ed ret!il bec!use of the entry of or&!ni-ed ret!ilers( 6he r!te of closure of tr!dition!l ret!il shops w!s +(> percent p(!(% which is w!y lesser th!n the intern!tion!l r!te of closure( 6he r!te of closure on !ccount of co3petition fro3 or&!ni-ed ret!il is lower still !t )(K percent per !nnu3( A 3!5ority of unor&!ni-ed ret!ilers !re Been to st!y in the business !nd co3pete % while !lso w!ntin& the ne@t &ener!tion to continue liBe wise( t w!s !lso found th!t the tr!dition!l ret!ilers were !ble to co3pete due to ch!n&ed str!te&y especi!lly throu&h i3proved business pr!ctices !nd technolo&y up&r!d!tion( .owever% only )>M of unor&!ni-ed ret!ilers h!ve !ccess to institution!l credit !nd 0K per cent felt the need for better !ccess to co33erci!l b!nB credit( Most unor&!ni-ed ret!ilers !re co33itted to re3!nin& independent !nd b!rely )*M preferred to beco3e fr!nchisees of or&!ni-ed ret!il( n ! country with ! hu&e popul!tion !nd hi&h levels of poverty % it is !ppropri!te th!t this 3odel of ret!il de3ocr!cy co-e@ist !lon& with or&!ni-ed ret!il( 6hese unor&!ni-ed ret!il needs to be pro3oted so th!t they c!n or&!ni-e !nd supply food to ndi!n consu3er(
HOW TO PROMOTE UNORGANI'ED SECTORH 6he su&&estions 3i&ht be ?st!blish3ent of ret!iler co-oper!tives !3on& ret!ilers which is hi&hly reDuired for the susten!nce of the unor&!ni-ed ret!il sector( M A A ( Mer&ers !nd AcDuisitions) of we!B ret!ilers by stron& ret!ilers th!t would revive the s3!ll ret!iler( "ettin& up of fr!nchisee or&!ni-!tion % where the fr!nchiser c!n e@ert control over the w!y ret!ilin& is done( 6here 3ust be ! &ood networB connection between ret!il or&!ni-!tions% the suppliers !nd other ch!nnel 3e3bers to us co3p!tible technolo&y so th!t they c!n build stron& distribution set-up to s!tisfy the custo3ers( "ettin& up 3ore of non-store ret!ilin& centers would !lso ensure ! stron& ret!ilin& or&!ni-!tion( 'on-store ret!ilin& 3!Bes i3ple3ent!tion of 3odern principles e!sier !nd less costly( 9!st but not the le!st% there 3ust be ! ch!n&e in the 3indset of the unor&!ni-ed ret!iler( 6hey h!ve to underst!nd % co3e forw!rd !nd le!d this ch!n&e 3!n!&e3ent for the sector to flourish(
CHANGING PHASE OF INDIAN CONSUMERISM A &re!t shift th!t ushered in the ndi!n Ret!il Revolution is the e3er&ence of M!lls !cross the re&ion!l 3!rBets( 6od!y 3!lls !re ch!n&in& the w!y co33on ndi!ns h!ve their shoppin& e@perience( t is i3per!tive for the unor&!ni-ed ret!il sector to restructure !nd reor&!ni-e to withst!nd the incre!sin& co3petition !nd to 3eet the consu3er e@pect!tions by Beepin& p!ce with the trends(
ROLE OF GOVERNEMENT ,ountries liBe "in&!pore !nd 6!iw!n h!ve initi!ted .!wBer centres up&r!din& pro&r!33e !nd up&r!din& pro&r!33e of old wet 3!rBets respectively !nd !re very 3uch in f!vour of unor&!ni-ed sector !nd support the s!3e( $ew countries h!ve 3!de ! speci!l effort to co3e up with policies th!t help the unor&!ni-ed s3!ll ret!iler to sust!in in the econo3y( n ndi!% there is no e@clusive re&ul!tory fr!3eworB for the ret!il sector( Re&ul!tion of the ret!il sector is 3!inly in the do3!in of the st!te &overn3ents( Different st!te &overn3ents h!ve t!Ben different re&ul!tions to protect the s3!ll unor&!ni-ed ret!ilers fro3 the bi& bo@ ret!ilers in the er! of Ret!il Revolution( 6here is ! need to for3ul!te ! co3prehensive re&ul!tion !t the n!tion!l level% which will provide re&ul!tory support continuously to !ll the we!B pl!yers of this sector throu&hout the country( 6he p!ssin& of "treet ;endors( Protection of 9ivelihood !nd Re&ul!tion of "treet ;endin&) bill %>*)> in 9oB "!bh! is ! welco3e 3ove in this direction( 6he bill provides for security !nd protection of the livelihood of !ll street vendors who h!ve ! vendin& certific!te% which will be issued by the 6own ;endin& ,o33ittee( 6he bill !pproved by the 8nion ,!binet st!tes th!t !t le!st >(1 percent of ! city:s popul!tion would be !lloc!ted vendin& Oones !nd it would be 3!nd!tory to for3 6own !nd Oon!l ;endin& ,o33ittees in every city% with street vendors h!vin& +* percent represent!tion(
CONCLUSION ndi! is !t the crossro!ds with re&!rd to the ret!il sector( ?@perience of v!rious developin& countries h!ve shown th!t they h!ve re!ped the benefits of 3odern ret!il !nd h!s !lso shown th!t both tr!dition!l !nd 3odern ret!il c!n co-e@ist( 6he tr!dition!l ret!ilers h!ve to evolve str!te&ies to co3pete !nd flourish !lon&side or&!ni-ed ret!il( n this &overn3ent policy pl!ys ! very vit!l role in !s 3uch !s ! ti3e bound '!tion!l pro&r!33e protectin& the interest of s3!ll ret!ilers is l!unched( 6hey should encour!&e settin& up of 3odern l!r&e c!sh- !nd-c!rry outlets to Bir!n! stores !s well !s to licensed h!wBers !t wholes!le r!tes( Also% 3ore credit should be 3!de !v!il!ble !t re!son!ble r!tes fro3 3icro-credit institutions for e@p!nsion !nd 3oderni-!tion of s3!ll ret!ilers( 6he sooner we h!ve ! Ministry of Ret!il 6r!de to protect% preserve !nd enh!nce the c!p!bilities !nd utili-e the full potenti!l of our Bir!n! stores% the better it is for the ndi!n econo3y(
REFERENCES )( Delloitte Report >*)0- ndi!n Ret!il M!rBet /Openin& 3ore doors www(deloitte(co3/in >( #upt! .i3!nshu A Others p!per N?ffect of Or&!nised ret!il on 8nor&!nised ret!il in ndi!n ret!il 3!rBet N in Rese!rch Journ!l of M!n!&e3ent "ciences ;ol )())%K-)0 Au&ust(>*)>) 0( M!thew Joseph A Others(>**=) C(P( 'o(>>> N3p!ct of Or&!ni-ed Ret!ilin& on the 8nor&!ni-ed "ector of ,R?R( +( MuBher5ee%"ubh!dip%>*)) policies of ret!il sector of ndi! !nd other selected countries(86M" Joun!l of ?cono3ics >(>)4)K)-)=* 1( R(;!idy!n!th!n%D'A 0(=(>*)* www(dn!(indi!(co3 I( Ret!il in Rur!l ndi! www(ibef(or&/industry/ret!il
VOLUME NO. 4 (2013), ISSUE NO. 12(DECEMBER) ISSN 0976-2183 INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE & MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access ntern!tion!l e-Journ!l - ncluded in the ntern!tion!l "eri!l Directories http4//i5rc3(or&(in/ 0 RE(UEST FOR FEEDB"CK
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